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Half day open training event held in Toronto, Ontario.
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Being emotionally intelligent
by Toronto Training and HR
September 2013
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CONTENTS5-6 Definitions7-8 Elements of emotional intelligence 9-10 Theories of emotional intelligence11-12 The EQ-I model13-14 Benefits of emotional intelligence17-19 Clusters of competencies19-20 Communication relationships20-22 Measuring emotional intelligence23-24 Left and right brain25-27 Whole brain28-29 Relationship management30-32 The anger cycle33-34 Heart of the matter conversations35-36 Loss37-38 Transition through change39-40 Personality and emotional intelligence41-42 Emotional intelligence and diversity43-49 Survey questions50-51 Conclusion and questions
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Introduction
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Introduction to Toronto Training and HR
Toronto Training and HR is a specialist training and human resources consultancy headed by Timothy Holden 10 years in banking10 years in training and human resourcesFreelance practitioner since 2006The core services provided by Toronto Training and HR are:
Training event designTraining event deliveryReducing costs, saving time plus improving employee engagement and moraleServices for job seekers
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Definitions
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Definitions• Emotional intelligence• Emotional quotient
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Elements of emotional intelligence
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Elements of emotional intelligence
• Identify • Understand• Manage• Communicate• Apply
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Theories of emotional intelligence
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Theories of emotional intelligence
• Personality based• Competency based• Mental ability based• Traits based
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The EQ-i model
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Benefits of emotional intelligence
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Benefits of emotional intelligence
• Personal• Professional
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Myers-Briggs Type Indicator (MBTI)
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Myers-Briggs Type Indicator (MBTI)
• Extroversion-Introversion
• Sensing-Intuition• Thinking-Feeling• Judging-Perceiving
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Clusters of competencies
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Clusters of competencies 1 of 2
• Self-awareness• Self-management• Social awareness• Social skills
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Clusters of competencies 2 of 2
IMPROVING YOUR EI COMPETENCIES• Pay attention to yourself• Pay attention to others• Pay attention to situations• Pay attention to stress• Attitude
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Measuring emotional intelligence
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Measuring emotional intelligence
1 of 2• Intrapersonal• Interpersonal• Adaptability• Stress management• General mood
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Measuring emotional intelligence
2 of 2• Ability-based measures• Competency, personality and
mixed measures
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Left and right brain
Left and right brain• Self x 4• Cerebral left/lower left• Cerebral right/lower right
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Whole brain
Whole brain 1 of 2• The whole brain model• Whole brain/left brain/right
brain• Styles at work• Communication preferences• Team approaches• Management style
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Whole brain 2 of 2
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Relationship management
Relationship management
• Competencies• Creating effective
relationships
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The anger cycle
THREAT
ASSUMPTIONS
POWER
ANGER
TRIGGER
The anger cycle 2 of 2
• Intra-personal• Inter-personal
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Heart of the matter conversations
Heart of the matter conversations
• Facts• Assumptions• Feelings• Needs/wants
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Loss
Loss• Security• Competence• Relationships• Sense of direction• Territory
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Transition through change
Transition through change• Commitment• Denial• Exploration• Resistance
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Personality and emotional intelligence
Personality and emotional intelligence
• Agreeableness• Conscientiousness• Emotional stability• Extraversion• Openness to experience
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Emotional intelligence and diversity
Emotional intelligence and diversity
• Affirmative introspection• Self-governance• Intercultural literacy• Social architecting
• Leadership competencies
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Survey questions
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Survey questions 1 of 6• I know when to speak about my
personal problems to others• When I am faced with obstacles, I
remember times I faced similar obstacles and overcame them
• I expect that I will do well on most things I try
• Other people find it easy to confide in me
• I find it hard to understand the non-verbal messages of other people
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Survey questions 2 of 6• Some of the major events of my
life have led me to re-evaluate what is important and not important
• When my mood changes I see new possibilities
• Emotions are one of the things that make my life worth living
• I am aware of my emotions as I experience them
• I expect good things to happen• I like to share my emotions with
others
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Survey questions 3 of 6• When I experience a positive
emotion, I know how to make it last• I arrange events others enjoy• I seek out activities that make me
happy• I am aware of the non-verbal
messages I send to others• I present myself in a way that
makes a good impression on others• When I am in a positive mood,
solving problems is easy for me
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Survey questions 4 of 6• By looking at their facial
expressions, I recognize the emotions people are experiencing
• I know why my emotions change• When I am in a positive mood, I
can come up with new ideas• I have control over my emotions• I easily recognize my emotions
as I experience them• I motivate myself by imagining a
good outcome to tasks I take on
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Survey questions 5 of 6• I compliment others when they
have done something well• I am aware of the non-verbal
messages other people send• When another person tells me
about an important event in his or here life I almost feel as though I have experienced this event myself
• When I feel a change in emotions I tend to come up with new ideas
• When I am faced with a challenge I give up because I believe I will fail
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Survey questions 6 of 6• I know what other people are
feeling just by looking at them• I help other people feel better
when they are down• I used good moods to help
myself keep trying in the face of obstacles
• I can tell how people are feeling by listening to the tone of their voice
• It is difficult to understand why people feel the way they do
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Conclusion and questions
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Conclusion and questions
SummaryVideosQuestions
