Email etiquette

UNU in Bonn – Brown Bag Luncheon Series

organized by UNU-ViE – SCIENTIA

23 June 2010, UN Campus Bonn, Room 2309

by

Jennifer Moesenfechtel

The fly in the ointment…

Squishy or al dente?

email vs. traditional business letter

The dietary optionReaction TimeCc, Bcc and FwdSubject linesSalutationsShort and SweetCaps lock !!!GreetingsTidying up

The Menu:

X

Please consider (to skip an „e-meal“):

Confidentiality

Efficiency

Appropriateness

Emotions

Courage

Consequences


The Menu:

Rights for the picture could unfortunately not be cleared in time for publication.


The Menu:

Handle with care:

Cc, Cc, Cc, Cc…

Fwd, Fwd, Fwd…

Know the limits &beware ofthe hangover.

X


The Menu:

Invitation

Subject: SMART subject lines

Specific

Meaningful

Appetizing

Relevant

Thoughtful


The Menu:

Please consider:

Your status – the recipient´s status

Frequency of contact

Your relationship

Other recipients

The content

Spelling

Salutations -

X


The Menu:

• K eep• i t • s hort &• s imple.

Short and sweet:

X


The Menu:

Caps and punctuation:

WHY did you do that???

Why did YOU do that???

Why did you do THAT???

Is IT NECESSARY or USEFUL???

htt

p://

imag

es.m

irror

.co.

uk/u

pl/m

4/m

ay20

09/5

/8/k

id-s

houti

ng-5

6741

446.

jpg


The Menu:

The closing – the icing on the cake:

please consider…

statusoccasion

& punctuation

use…

‚faithfully‘ – when you don‘t know‚sincerely‘ – when you do

‚best regards,‘ – for close b-contacts‚warm regards‘ – for even closer contacts

X


The Menu:

Please tidy up:

in general &

especially after

‚copy & paste‘

-

When in Rome, eat and greet as the Romans do.

X

Hungry for more?

Taylor, Shirley: E-mail etiquette; Marshall Cavendish Business; Singapore, 2009.

http://email.about.com/od/netiquettetips/Email_Netiquette_Tips_Tricks_and_Secrets.htm

X

Photos marked with an ‚x‘ were reproduced with permission from Edward Spencer-Phillips.

Technology

Email etiquette