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5th Annual Performance Report Scorecard: Which Federal Agencies Best Inform the Public?
By Maurice McTigue, Henry Wray, and Jerry Ellig
AGENDA
Welcome Maurice McTigueDirector, Government Accountability Project
Study Results Jerry ElligSenior Research Fellow
Remarks David WalkerU.S. Comptroller General
Q&A
How we score the reports
• 3 categories:
TransparencyPublic BenefitsForward-Looking Leadership
• 4 criteria in each category, 1-5 scale
Fails to meet expectations
1
Partially complete2
Adequate3
Shows innovation and creativity
4
Sets a standard for best practice
5
A caveat…
This Scorecard evaluates only the quality of agency reports, not the quality of the results they produced for the public. Actual agency performance may or may not be correlated with report rankings in this Scorecard.
3 best reports
3 36 3 47Veterans
Affairs
2 39 1 48DOT
1 40 1 48Labor
FY 2002 Rank
FY 2002 Score
FY 2003 Rank
FY 2003 Score
Biggest changes in rank
12
5
21
18
12
11
Fiscal 2002 rank
20NASA
16Commerce
12Energy
10HUD
4Agriculture
4State
Fiscal 2003 rank
Agency
Common strengths
• Accessibility
• Clarity
• Outcome-oriented goals
• Explanation of how the agency makes the
country a better place to live
• Discussion of major management
challenges
Common weaknesses
• Lack of outcome-oriented performance measures
• Failure to link results to costs
• Failure to explain failures
• Failure to explain plans for improving performance in the future
Plan-Do-Check-Act
Internal scrutiny
• Identify programs that fail to meet goals
• Assess cost-effectiveness of all programs
• Develop plans to remedy shortfalls and improve performance
• Identify barriers that other parts of the government can fix
External scrutiny
Conclusion
“It was the best of times, it was the worst of times.”
- Charles Dickens
“We’ve got a long way to go, and a short time to get there.”
- Theme song from Smokey and the Bandit
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