Eliminate Turbulence Between IT and the Business with Business Value Dashboards

Copyright © 2015 TeamQuest Corporation. All Rights Reserved.

ELIMINATE TURBULENCE BETWEEN I.T. & THE BUSINESS

With Business Value Dashboards

Rich Razon, TeamQuest


Operations Leadership

BVDs

Strategic Insights

Business Value Metrics

AGENDA

• Introducing Business Value Metrics and Dashboards

• Transforming Operations Metrics to Business Value Metrics

• Showcasing the Value of IT through Business Value Dashboards (BVD)


METRICS REALITIES

Infrastructure and Operations (I&O) maturity is generally in a low state.

Incremental approach is needed for metrics including BVDs.

Increasing demand for agility, scalability, and responsiveness changes the way

we need to measure.

Answers are difficult to obtain.


Metrics here, metrics there, metrics everywhere...

More and more tooling is required to support business. This creates isolated

pools of information and a huge measurement challenge.

How do we make sense of it all?

DA

TA

DA

TA

DA

TA

DA

TA


Infrastructure Monitoring Capacity Planning Business Value Dashboards


AVERAGE MATURITY

ASSESSMENT RESULTS (10 YEARS)*

Availability Management 1.55

Capacity Management 1.52

Change Management 1.94

Continual Service Improvement 1.54

Demand Management 1.30

Financial Management for IT Services 2.43

Incident Management 1.93

Service Level Management 1.43

*Source: Pink Elephant


ADVANCING I&O MATURITY People

Processes

Technology

Resources

Organization, Roles,

Culture, Skills, Training

Metrics

Focus, Standards,

Integration, Metrics

Standards, Efficiency,

Agility, Service Quality,

Tools, Metrics

Planning, Financial

Management, Metrics,

Governance, Sourcing,

Project Management


An End-to-End Metrics Management Strategy:

• Metrics gathering and consolidation

• Catalog

• Visualization

• Presentation

Gathering &

Consolidation Metrics Catalog Visualization

Effortless Access

to Answers Disparate

Systems and Data

IM/CP

Presentation Management

Operations

Leadership


Operations Metrics

• Tool-level

• Process metrics

• Technical/Operations-level focus


• Align IT priorities and investment with business strategy

• Provide transparency of IT operation and cost

• Showcase business value of IT

ABOVE- AND BELOW-THE-LINE METRICS


Operations Metrics


ABOVE- AND BELOW-THE-LINE METRICS

Management

Operations

Leadership

Eliminate below-the-line information in

above-the-line communication,

but maintain continuity in views so that

below-the-line details are always accessible

when needed.


FOUNDATION OF A BVD

Consolidated Operations Metrics

Operations

Infrastructure

Monitoring &

Capacity Planning


FOUNDATION OF A BVD


Operations Operations Metrics

Infrastructure Monitoring & Capacity

Planning


STEPS TOWARDS A BVD


Management

Operations

Operations Metrics

Business Dimensions


Planning


Below-the-line Above-the-line

Operations Metrics Summarized in Business Dimensions


THE FINAL STEP TOWARDS A BVD


Management

Operations

Operations Metrics

Business Dimensions


Planning


Leadership Core Business

Metrics


So Where to Begin?

1. Get support

• Obtain key IT and business leadership support for an

incremental but sweeping metrics initiative.

• Leverage controversial metrics if needed to stimulate

conversation with leadership.


The Path to Business Value Dashboards

1. Get support

2. Discover pressing, unanswered ‘above-the-line’

questions

• Collaborate with leadership to find pressing questions

BVDs can answer, including finding the proper way to

present answers.




1. Get support


questions

3. Catalog the process required to derive business-value

metrics

+ = BVD



1. Get support


questions


metrics

4. Test and validate. Your audience knows its metrics and

sound numbers boosts credibility



1. Get support


questions


metrics

4. Test and validate. Your audience knows its metrics and

sound numbers will boost credibility.

5. Incrementally expand metrics footprint, automate

with tooling


• Metrics are key to IT maturity.

• Well-executed dashboards are the result of a holistic

approach to metrics management.

• User confidence builds with trust, reliance follows.

• It is never done.

• You already have all the data!

In Summary:

Gathering &

Consolidation Metrics Catalog Visualization

Effortless Access

to Answers Disparate

Systems and Data

IM/CP

Presentation Management

Operations

Leadership


In Summary:


Provide executive leadership with a financial context of the

IT organization by connecting infrastructure metrics with

business metrics.

Business Value Dashboard

Provide accurate and automated predictions of resource requirements to meet current and future business

demand.

Capacity Planning

Distill and transform infrastructure data to determine the health of

operations and where action needs to be taken.

Infrastructure Monitoring


Infrastructure Monitoring Capacity Planning Business Value Dashboards


QUESTIONS?