Effective Project Management Support Using Social Software

Effective project management supportusing social softwareHenk-Jan van der KlisRick Mans

| Technology Services

Introducing ourselves

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Effective project management support using web 2.0 tools

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M/39/NL@hjvanderklis

www.henkjanvanderklis.nl

http://twitter.com/hjvanderklis

http://twitter.com/hjvanderklis

http://www.henkjanvanderklis.nl/

| Technology ServicesEffective project management support using web 2.0 tools

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Recapitulation•Projects

•Project management•Web 2.0

•Social software

Evolutionary points of view

Social software supportsproject management

• Contact management• Communications

• Collaboration• Track & trace


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Key elements of project work

People

Processes

Tools

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Effective project management support using social software


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Project management approaches

Top-down approach Inflexibility Bureaucracy Overall control Imposed processes External motivation

Bottom-up approach Flexibility Agility Collaboration Team-driven process Internal motivation

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Project management 2.0 Control and Collaboration Clarity of project goals Visibility of internal organizational processes Coordination and collective intelligence



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Recapitulating Web 2.0 – Wikipedia ‘definition’

Commonly associated with web development and web design that facilitates interactive information sharing, interoperability, user-centered design and collaboration on the World Wide Web.

Examples include web-based communities, hosted services, web applications, social-networking sites, video-sharing sites, wikis, blogs, mashups and folksonomies.

Allows its users to interact with other users or to change website content, in contrast to non-interactive websites where users are limited to the passive viewing of information that is provided to them.

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Web 2.0 > Social media > Social software

Social software are ways to supportand capture communications,

conversations or collaborative work asa by-product of free-form interaction

and open participation, especiallywhere large numbers of loosely

connected individuals are involved.

Gartner, Hype Cycle for Social Software, July 2009

Social media are media designed to bedisseminated through social interaction,

created using highly accessible and scalablepublishing techniques.

Wikipedia

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Co-creation, peer production: wishful thinking?

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52% inactives, 33% passive spectators,only 13% actual creators.

“For the majority of users, their activity is anythingbut a communal effort towards

a shared cause; they may participate simplyto satisfy their individual curiosities or because

they are interested in the same product, brand, band or topic.”

“most people who visit user generated content sitesare ‘driven’ there by (viral) forms of social media

(‘friends’ networks) or by plain marketing mechanisms…hype from networking activity.”

“The logic of culture (collaboration, collectivism,user participation) undercuts the logic of economics

(shareholders’ value, company profits).”Wikinomics and its discontents

Would it be different using in-company services?


Forrester’s breakdown of US online user activity


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90-9-1 rule: participation inequality

Would it be different using in-company services?


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Gartner’s Hype Cycle for Social Software July 2009


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High Performance Workplace Hype Cycle July 2009

On the Rise • Social Mining and Social Intelligence • Ubiquitous Collaboration

At the Peak• Enterprise Mashups• Federated Search• Web-Based Office Productivity Suites• Expertise Location and Management• Social Software Suites• Unified Communications and Collaboration

Climbing the Slope• Wikis

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High performance workplace?

Daily insightful cartoon by Capgemini Germany’sOliver Widder a.k.a. @GeekandPoke, geekandpoke.com

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http://www.linkedin.com/pub/oliver-widder/6/a23/a34

http://www.linkedin.com/pub/oliver-widder/6/a23/a34

http://twitter.com/geekandpoke

http://twitter.com/geekandpoke

http://geekandpoke.typepad.com/


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Traditional project management tooling drawbacks

Control focusedComplexHard to adopt company-wideOverpriced

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Challenges to ‘project management 2.0’ tooling

Communication focusedSimpleEasy to adopt company-wideFree or low-priced

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Yammer – intra-company microblogging

October 2009:• 4,315 users• 286 groups

Large user groups in the Netherlands, Nordic countries, India, UK

A proven stepping stone for:

• Updates to Cwiki• Q&A• Worldwide relationships• Assignments• Reference searches

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https://www.yammer.com/


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Cwiki – intra-company wiki

13,339 content pages 13,874 files uploaded. 38,934,813 page views 240,383 page edits.

• 6.77 average edits per page

• 161.97 views per edit. 30,928 registered users

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SOCIAL SOFTWARE SUPPORTS PROJECT MANAGEMENT

Contact managementCommunications

CollaborationTrack & trace © 2009

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Contact management: MS Outlook more social


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Purpose Application / add-in

Contacts management

Information search Mobile synchronization

Contacts Calendar Tasks

LinkedIN Outlook toolbar Plaxo toolbar Xobni Gist XING UNYK Xobni iPhone (via iTunes) BlackBerry via Desktop Manager Windows Mobile Device Center Nokia pc suite Google Sync Soocial UNYK

Social software integrated into Microsoft Outlook 2007


http://www.unyk.com/

http://www.soocial.com/

http://www.unyk.com/


Contact management: social in the cloud


http://www.linkedin.com/organizer


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Communications facilitating team collaboration

GIMS+ (Group Instant Messaging Service)• Microsoft Office Communicator 2007• Microsoft Office Live Meeting

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http://wiki.capgemini.com/index.php/GIMS+

https://gims.capgemini.com/gims2/



http://wiki.capgemini.com/index.php/BNL_FAQ_Live_Meeting


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Microsoft Office Communicator 2007• Instant messaging• pc2pc calls (Communicator Call)• Send e-mail to contact• Schedule meeting with contact• File sharing

• Microsoft Office Live meeting• Status visible in Outlook, SharePoint• Out-of-office alerts visible

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Microsoft Office Live Meeting• Webinar, webcast or virtual presentation to share content• Audio and video• Content sharing e.g. presentations• White board• Share notes• Polls

• Participants can be from bothCapgemini and non-Capgemini

• Participants need freeOffice Live Meeting Client

• Both scheduled and instant meetings• Lotus Notes add-in available

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http://office.microsoft.com/en-us/help/HA101733831033.aspx

http://office.microsoft.com/en-us/help/HA101733831033.aspx

http://www.microsoft.com/downloads/details.aspx?FamilyID=16b06f6d-171f-47f1-8838-b6752cb79538&DisplayLang=en







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Vendor Platform / application

Atlassian Central Desktop Cisco WebEx IBM Lotus*

Jive Software Microsoft* MindTouch Novell Open Text Socialtext Traction Software

Confluence Central Desktop Connect Connections, Mashups, Notes, Quickr,

Live Engage SBS (formerly ClearSpace) Office SharePoint Server 2007 2009 Enterprise Teaming ECM Suite SocialText TeamPage

Examples of collaboration software platforms



Gartner Magic Quadrant for Social Software



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Social software to track & trace project ‘stuff’

Task management Time management Project file Standards & templates

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http://www.scrumy.com/

https://website.qtask.com/web/images/Logo.png

http://www.liquidplanner.com/

http://www.officezilla.com/

http://projects.zoho.com/home.na

http://www.basecamphq.com/

http://www.centraldesktop.com/

http://www.comindwork.com/


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Implementing social software

Rick Mans (Capgemini): Building a community Patrick Savalle (Sogeti): TeamPark – building Intelligent

Organization Erwin Blom (The Crowds): Handboek Communities

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http://www.slideshare.net/rickmans/building-a-community-1647683

http://www.slideshare.net/rickmans/building-a-community-1647683

http://www.slideshare.net/patricksavalle/sogeti-teampark-overview



http://www.slideshare.net/erwblo/handboek-communities-de-kracht-van-social-media-in-de-praktijk-2253008

http://www.slideshare.net/erwblo/handboek-communities-de-kracht-van-social-media-in-de-praktijk-2253008


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E-mail isn’t dead, but has been abused too long

Traditional inbox overflow• Tasks• Status updates• Partial conversations• CC and BCC• Change requests• Newsletters

More effective ways• Inbox zero• Getting things done workflow• Email-integrated solutions• E-mail as intended

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Added value of social softwareto project management

Don’t underestimate degreeof non-participation

Take implementa-tion seriousEliminatewaste Effective project management support using social software

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