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ECM EVOLVEDThe New ERA of How Work Gets Done

Pete SmeraldDirector Product Marketing and Field Enablement

EMC Information Intelligence Group

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Discussion Topics Store and retrieve is good, but making use of the

information is better ECM has moved from the back office, to the front

office, to the mobile office Cloud is redefining how work gets done

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ECM is an Evolving Process

ECM is an ongoing and evolving strategy for maximizing how your content will be used

Content Process Collaboration

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Driving Forces Behind ECM

Process efficiency Communications Internal Visibility Regulatory Compliance

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Case Management Extends ECM

Gartner Report: Critical Capabilities for Case Management Frameworks

March 2014

“Case work is nonroutine; typically, each work item — aka "case" — is a unique situation that involves complex

interactions between content, people, and business or regulatory policies to achieve an optimal outcome.”

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Process

Collaboration

People

Analysis

All Information in Context Case Management

AwarenessCapture & Output

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Cross Application Loan ProcessingUse Case

Apply Underwrite Close Service Payoff

Capture

ECMProcess

Case File

Communication

Analysis

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The way we work is changing

ShareAccess Send

Anytime Anywhere Any Device

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SYNC & ACCESS FILES WITH NO EXTRASTEPS

OUTSIDE FIREWALLINSIDE FIREWALL

IPADMACBOOK AIR IPHONEWINDOWS 8 IPHONE ANDROID MS SURFACE

Users Like & IT TrustSave a file in any folder and it’s synced/accessible everywhere

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END USER & PROCESS-DRIVEN SHARINGSecurely share content beyond the firewall through a business process

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THE 3RD PLATFORM OF IT

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REDEFINING EVERYTHING WE DO

Expanding to the 3RD Platform

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NEXT STEPS

Visit EMC:www.emc.com/ecm

Stop by our booth for demonstrations and more information