Large Merchant ServicesLarge Merchant Services

Mohan KumareshProduct Management, eBay Inc.Joel MosbyDirector of Product Engineering, Mercent Inc.g g,

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L M h t S iLarge Merchant Services

Large Merchant Services offer efficient solution for managingLarge Merchant Services offer efficient solution for managing large volumes of inventory and orders on eBay

• Asynchronous processingy p g• Efficient and scalable• Absolutely free

S US• Support US • and international eBay sites

Key featuresKey features• Create & manage inventory by SKUs (or eBay Item ID) • Quick update of price & quantity • Periodic download of orders • Simplified process to upload tracking information for fulfilled orders

Detailed Fee Settlement Report• Detailed Fee Settlement Report

L M h t S iLarge Merchant ServicesWhy should you use LMS?y y

• Optimize your infrastructure & reduce your cost of doing business on eBay Provide agility and scalability for you to maximize selling• Provide agility and scalability for you to maximize selling opportunity

How can LMS help you achieve above goals?p y g• Offload portion of computational burden on to eBay (including call

retries) Optimize your network bandwidth and connections• Optimize your network bandwidth and connections

• Simplify integration by managing inventory by SKU• Mass update price and quantity quickly• Download orders, invoices, and active listings on recurring

schedule • Build on your Trading API knowledge• Build on your Trading API knowledge

L M h t S iLarge Merchant Services

What’s on the roadmap?A ti f t t• Auction format support

• Search transparency• Bulk picture upload• Enhancements to reporting (E.g. Fee p g ( g

Settlement Report to include PayPal fees)

LMS S i I t ti O iLMS – Service Interaction Overview

LMS T i l FlLMS – Typical Flow

LMS A li ti D l tLMS – Application Development• Sign up for eBay developer’s program @Sign up for eBay developer s program @

developer.ebay.com• Sign up for PayPal account (if you don’t have one)g p y ( y )• Design your application (take advantage of detailed

documentation)• Leverage sample code to develop your application• Test your application in the sandbox environment• Deploy your application on production environment, with

smaller number of listing, and optimize itG th h B tibl li ti h k• Go through eBay compatible application check process (simple and free program) to get higher ceiling on call volume (1.5 mil/day)volume (1.5 mil/day)

• Happy Selling !!!

LMS A li ti D l t S tLMS – Application Development Support• eBay Developer’s ProgrameBay Developer s Program

developer.ebay.com• LMS Documentation

developer.ebay.com/products/large-merchant-services• LMS Developer Forum

dev-forums.ebay.com/forum.jspa?forumID=1003• eBay Developer Technical Support

d l b / t/d l t/developer.ebay.com/support/developersupport/

If you are interested in signing up for this program or youIf you are interested in signing up for this program or you need more details, please contact Mohan Kumaresh (mkumaresh@ebay.com). ( @ y )

LMS UsageLMS Usage• Store Name – Smartbargains• 17 416 Active SKU’s• 17,416 Active SKU s• 154 Feeds per Day• Started using LMS November 2008

• Store Name – Altrec-Outdoors• 8,687 Active SKU’s• 95 Feeds per Day• Started Using LMS February 2009

Incremental Updates• Products (AddItem, ReviseItem, RelistItem, EndItem) every hour

I t d P i U d t h• Inventory and Price Updates every hour• Sold Item Report every 30 minutes• Order Adjustments and Fulfillments every 30 minutes• Active Inventory reports daily

LMS Integration BenefitsLMS Integration Benefits• Simple transition for multi-channel retailers to sell on eBay• Good channel for heavily discounted itemsy• Provides enhanced ability to connect with customer

• Customized Product Landing pagesRetailer owns customer relationship• Retailer owns customer relationship

• Performance driven marketplace• Large Catalog Merchandising

• Manage 1000’s of SKUs• Categorize in Bulk and match attributes based on categorization to scale

• Seamless order integration into customers backend line of businessSeamless order integration into customers backend line of business system

• Scales to 1000’s of orders per month with little to no additional management overheadmanagement overhead

• Supports multiple integration strategies• Give Marketing Managers the ability to control content without

i l t f IT Rinvolvement of IT Resources

L M h t S iLarge Merchant ServicesLMS Best PracticesLMS Best Practices• Use the Active Inventory Report• Examine job response files• Keep track of feeds that are in process and have logic that automatically

aborts runaway jobs• Simplify your operation by managing inventory by SKU on ebaySimplify your operation by managing inventory by SKU on ebay

Lessons learned as a early adopter of LMS• Understand customer support requirements

• Pre Sale communication• Post Sale messagingPost Sale messaging

• eBay Sales Tax Handling• LMS does not currently deal with Order adjustment workflows

L M h t S iLarge Merchant Services

Wh M h LMS di i l T diWhy Mercent chose LMS vs. traditional Trading API’s ?

• Ability to manage by SKU• Built from the ground up with scaling in mind

A h f d i• Asynchronous feed processing• Great fit with our current feed processing model for

enterprise retailersenterprise retailers• Optimized Inventory and Price Updates• Excellent developer support• Excellent developer support• Well documented

Q&AQ&AMohan KumareshSr. Product Manager, eBay mkumaresh@ebay commkumaresh@ebay.com

Joel MosbyDi t f P d t E i i M tDirector of Product Engineering, Mercent joel.mosby@mercent.com

Q ti ?Thank you! Questions?To learn more, visitwww ebay com/devcon

Thank you!www.ebay.com/devcon