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Data Center Services
Colocation
Virtualization ServicesCloud Hosting
Dedicated ServerDisaster RecoveryCloud Server Backup
Cloud Workspace
Application Services
Secure Email
Email Archiving
Email Encryption
EarthLink 365+
Managed Security Services Managed Firewall
Secure Remote Access PCI Compliance
Validation End Point Management Mobile Device
Management
Managed Support Services
Managed Cloud Hosting
Managed Colocation EarthLink TechCare
Professional Services
Connectivity Services
MPLS, Voice, and Data
Support
Security
Data Center
Connectivity
Application
Virtualization
Flexible, layered services to meet the needs of small to large businesses.
IT Services Product Portfolio
Pull-Through Services:•Dedicated Server
•Managed Firewall
•Disaster Recovery
•Cloud Server Backup
•Managed Exchange/365 +
•Network
•Tech Care/Help Desk
Cloud Hosting
Features:•Flex Pod architecture with VMWare 5.1
Hypervisor
•vShield and/or Fortinet firewalls for security
•vCloud Powered (vCloud Connector/vCloud
Director)
•Offered in all (6) data centers
•10G NetApp SAN Storage
•CommVault backup
•TrendMicro AV/AS
•Nimsoft Monitoring
•Can be sold as just IaaS or with management
Cut costs with server consolidation while improving agility and control.
Cloud Hosting - Use Cases
• Host customer websites• Move production offsite• IaaS offering for their customers• Geographic diversity• Transient workloads• Reduce CapEx
Cloud Hosting – Qualifying Questions
• Where is your data hosted?• How is the data accessed?• Is any of the equipment nearing end of life?• Are you virtualized today? If so, what platform?• Have you experienced any data center/equipment
outages recently?• How much time does your IT staff spend managing your
servers and doing routine maintenance and upgrades?• What are some of your upcoming initiatives/projects?
Cloud Disaster Recovery
Features:•We stand up a 1 CPU/2 GB RAM VM for each
server in any of our data centers as a replication
target
•Use DoubleTake Availability for replication
•We offer a 4 hour RTO – Pre-configured failover
so the server is spun up to required CPU/RAM
configuration and failed over within 4 hours
•Customized email event notification
Pull Through Services:•Cloud Hosting
•Cloud Server Backup
•Managed Exchange/365 +
•Tech Care/Help Desk
•Professional Services
•Network
Cloud Disaster Recovery - Drivers
• Recent outage• No DR plan in place• Current DR plan does not meet RTO/RPO
requirements
Cloud Hosting – Qualifying Questions
• Where is your data hosted?• How is the data accessed?• Do you have a DR plan? If so, when was the last time it
was tested?• Have you experienced any data center/equipment
outages recently?• What is your Recovery Time Objective (RTO)?• What is your Recovery Point Objective (RPO)?
Cloud Server Backup
Features:•Server backup using Ahsay
•128bit encryption for data in transit
•256bit encryption for data at rest
•Data stored on RAID 10 SAN in our Rochester
Data Center
•File level backup with in file delta capabilities, DB
backup and brick level exchange backup
•Unlimited backup sets (full, incremental or
differential)
•Unlimited data transfer in and out at no charge
•Full administration and reporting through our
portal
•Backup reporting also sent via email
Pull Through Services:•Cloud Hosting
•Managed Exchange/365 +
•Tech Care/Help Desk
•Professional Services
•Network
Cloud Server Backup - Drivers
• Recent data loss• Need to get data offsite• Current backup is to tape
Cloud Server Backup – Qualifying Questions
• Where is your data hosted?• Is the data backed up today? If so, how?• Are your backups encrypted?• Have you experienced any data center/equipment
outages recently?• What is your Recovery Time Objective (RTO)?• What is your Recovery Point Objective (RPO)?• How much time does your staff spend managing
backups?
Managed Firewall
Features:•Flexible services, on-premises or cloudIntegrated risk management across IT and voice/data networks
•CISSP & CISA-certified security professionalsIndustry expertise & documented security policies/procedures to support compliance
•24/7/365 monitoring, alerts, and support
Pull Through Services:•Cloud Hosting
•Cloud Disaster Recovery
•Tech Care/Help Desk
•Professional Services
•Network
Managed Firewall
Fortinet Premise Based firewall •URL filtering•Content filtering•Intrusion prevention•AV/AS•Application control•Hosted Network SecurityCloud based Fortinet FW•URL filtering•Content filtering•Intrusion prevention•AV/AS•Application controlData Center FW:•Fortinet shared FW•URL filtering•Intrusion prevention•AV/AS•Application control
Managed Firewall - Drivers
• Recent security breach• Using multiple devices for security• Multiple sites
Managed Firewall – Qualifying Questions
• Where is your data hosted?• How are you securing your data?• Who manages your firewall?• Do you have IPS protection? AV/AS? Content filtering?• How much time does your staff spend managing
security?
PCI Compliance Validation
Features:•Supports PCI DSS Level 2 – 4•Supported by ANX•Portal based•PCI knowledge base•Training for business owner, IT manager and cashiers with tracking•ASV scans•SAQ wizard•Policy templates•$100k data breach protection per site (max $500k)•Free with EarthLink MPLS (promo)
Pull-Through Services:•Direct Connect
•Managed Firewall
•Professional Services
•Network
PCI Compliance Validation - Drivers
• Letter/Fines from credit card processor• Does not have formal PCI training and tracking
in place• Need assistance completing SAQ• Multiple sites
PCI Compliance Validation – Qualifying Questions
• Have you completed your SAQ?• Do you have formal PCI training in place? If yes, how
are you tracking it?• Can you demonstrate that each employee has read and
understood the company security policy and procedures?
• When is the last time you performed a ASV scan? Was it successful?
Pull-Through Services:•EarthLink 365 +
•Network
•Professional Services
Endpoint Management/Mobile Device Management
Features:•Endpoint security for all PC/Macs in customer’s
environment
•AV/AS protection
•Patch Management
•Asset tracking
•Software distribution
•Web content filtering
•Monitoring
•Helpdesk with case tracking & reporting
•Policy control
•Device Encryption and remote data destruction
(add on)
•Backup and restore (add on)
EPM/MDM - Drivers
• Small IT staff• Remote users• Frequent travel by employees requiring remote
access• Need automated patching and software
deployment• Need automated equipment tracking• IT staff spending excessive time on internal
support
EPM/MDM – Qualifying Questions
• How do you support workstations and mobile devices today?
• How do you track assets?• How do you deploy software?• How do you patch workstations in your environment?• Where are your employees based?• How do you handle support for employees who are
traveling?• How do you handle data on user mobile devices when
they leave the company?• How much of your IT staff time is spent on strategic
initiatives versus routine maintenance issues?
Pull-Through Services:•Managed Exchange/365 +
•Network
•Professional Services
Tech Care/Managed Help Desk
Features:•Fully outsourced Level 1 and/or Level 2 support
•24x7 or 9x5 coverage options
•VIP support
•Fully customized
•Ability to white label
•Dedicated toll free # (optional)
•All support on-shore
•Can be sold per user or per incident
•Ability to add dedicated analyst
Tech Care - Drivers
• Small IT staff• Geographically dispersed workforce• Frequent travel by employees requiring remote
access• IT staff spending excessive time on internal
support
Tech Care – Qualifying Questions
• How is your help desk staffed today?• How do you handle after hours support?• Where are your employees based?• How do you handle support for employees who are
traveling?• How much of your IT staff time is spent on strategic
initiatives versus routine maintenance issues?• Do you have a ticketing system in place?
Features:
• Fully redundant, highly secure data centers with a 99.999% uptime guarantee
• Scalable infrastructure based on need
• Secure operations with 24/7/365 monitoring, monitored access, employee background checks
• High reliability with redundant cooling, power, filtering, and interconnected (10G) networks
• Business mobility with secure access from anywhere
Data Center Services
Ensure secure, reliable operations without the burden of data center maintenance.
Services:
•Colocation
− ¼, ½, or full cabinet
− Managed Colocation
• Bronze Level service is included with all options• Upgrade to more comprehensive levels based on customer needs
Managed Services Options
Bronze Silver Gold PlatinumNetwork Support Yes Yes Yes Yes
Power Support Yes Yes Yes Yes
Hardware Support Yes Yes Yes Yes
Server Reboot 1 Unlimited Unlimited Unlimited
24/7 Emergency Support Yes Yes Yes
Basic Monitoring (ping) Yes Yes Yes
Advanced Monitoring Yes Yes
OS Installation Yes Yes
OS Patches & Security Updates Yes Yes
Antivirus Services Yes Yes
OS Reloads Yes Yes
Preferential Hourly Rate Yes Yes
Backup Management Yes Yes Yes Yes
Restore 1 2 4
Performance Tuning Yes
Security Assessment Annually
Exchange Administration Available
Services:•Secure Email
• Shared MS Hosted Exchange 2010
• Dedicated MS Hosted Exchange 2010
• Dedicated Hosted Zimbra XWA
•Email Encryption
• Secure Message Center Portal
•Email Archive
•Secure File Sharing Portal
•EarthLink 365+
• MS Hosted Exchange
• MS SharePoint
• MS Lync
Application Services
Features:
•Pay-as-you-go services, eliminating upfront capital costs
•Improved mobility with anytime, anywhere access from any device
•Seamless migration, patching, upgrades, and 24/7/365 support
•Disaster recovery for complete backup, testing, and automated failover and recovery
Secure, reliable “anywhere” access to email and business applications, at a lower cost.
Services:
•Security & Vulnerability Assessments
•Cloud Assessments
•Cloud Migration Services
•Firewall Migration Services
•Staff Augmentation
•Custom Professional Services
EarthLink Professional Services
Features:•Expert IT consultants help design your IT future and support your implementation.•Increase IT staff productivity – focus on revenue generating projects•Increase business agility and scalability•Eliminate CAPEX and reduce OPEX
Ensuring your IT infrastructure is delivering maximum business benefits.