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EMOTION AND MOODS
PRESENTED BY:-RAJESH KUMAR
SANTHOSH KUMAR
Department of management studies , Pondicherry university
DEFINITION• Emotions are intense feeling that are
directed at someone or something . it is short termed and action oriented.
• Moods are feeling that tend to be less intense than emotions and that lack a contextual stimulus.
Emotion and Moods Caused by specific event
Very brief in duration
Specific and numerous in nature
Usually accompanied by distinct facial expression
action oriented nature
Cause is often general and natural
It last longer than emotion
More general(two main aspect-negative and positive)
Generally not accompanied by facial expression
Cognitive in nature
The Spectrum of Basic Emotions
Happiness
Surprise Fear
Sadness
Anger
Disgust
The Functions of Emotions• Emotions and Rationality
– Emotions are critical to rational thought: they help in understanding the world around us.
• Evolutionary Psychology – Theory that emotions serve an
evolutionary purpose: helps in survival of the gene pool
– The theory is not universally accepted
Sources of Emotions and Moods
Day of Week and Time of Day – More positive interactions will likely occur mid-day and
later in the week
Contd..Weather
– No impact according to research
Stress– Increased stress worsens moods
Social Activities– Physical, informal, and epicurean activities increase
positive mood
Sleep– Lack of sleep increases negative emotions and impairs
decision making
Contd..Exercise
– Mildly enhances positive mood
Age – Older people experience negative emotions less
frequently
Gender – Women show greater emotional expression,
experience emotions more intensely and display more frequent expressions of emotions
– Could be due to socialization
Emotional LaborAn employee’s expression of
organizationally desired emotions during interpersonal
transactions at work
• Emotional dissonance is when an employee has to project one emotion while simultaneously feeling another
Emotional IntelligenceA person’s ability to:
– Be self-aware ,– Detect emotions in
others, and– Manage emotional
cues and information.
Moderately associated with high job performance
Emotional Intelligence The Conceptual Model
Self-Awareness
Social Awareness
Self-Managemen
t
Relationship Managemen
t
Self Others
Rec
ogni
tion
Reg
ulat
ion
Positive impacton others
Emotional Intelligence Competencies Framework
Self-Awareness Emotional self-awareness Accurate self-assessment Self-confidence
Social Awareness Empathy Organizational awareness Service
Self-Management Self-control Transparency Adaptability Achievement Initiative Optimism
Relationship Management
Influence Inspirational leadership Developing others Change catalyst Conflict management Teamwork and collaboration
Felt vs. Displayed Emotions• Felt Emotions:
– the individual’s actual emotions
• Displayed Emotions: – the learned emotions that the organization requires
workers to show and considers appropriate in a given job
– Surface Acting is hiding one’s true emotions
– Deep Acting is trying to change one’s feelings based on display rules
Contd..• Selection – Employers should consider EI
a factor in hiring for jobs that demand a high degree of social interaction
• Decision Making – Positive emotions can increase problem-solving skills and help us understand and analyze new information
• Creativity – Positive moods and feedback may increase creativity
Contd..• Motivation – Promoting positive moods
may give a more motivated workforce• Leadership – Emotions help convey
messages more effectively• Negotiation – Emotions may impair
negotiator performance• Customer Service – Customers “catch”
emotions from employees, called emotional contagion
How Can Managers Influence Moods?• Use humor to lighten the
moment• Give small tokens of
appreciation• Stay in a good mood
themselves – lead by example
• Higher positive people
Global Implications
Does the degree to which people experience emotions vary across cultures?
Do people’s interpretations of emotions vary across cultures?
Do the norms for are the expressions of emotions differ across cultures?
“YES” to all of the above!
Implications for Managers
• Understand the role of emotions and moods to better explain and predict behavior
• Emotions and moods do affect workplace performance
• While managing emotions may be possible, absolute control of worker emotions is not
Keep in Mind…• Positive emotions can increase problem-
solving skills• People with high EI may be more
effective in their jobs• Managers need to know the emotional
norms for each culture they do business with
Case study-Get Emotional In our tech-driven world, it may not seem
logical to turn to a 90-year-old greeting card company for lessons on marketing. But the issue isn’t logic, it’s emotion.
source:-HBR may 2001by Scott Robinette
It says…• Show that you still care:-. By telling them, “We still care,”
it made an emotional connection that earned greater company loyalty.
• Treat people with dignity:-It is possible to connect with people emotionally by giving them a graceful way to handle the problem.
• Show that you trust them:-people like to feel that they’re giving something back besides their money, even in a business relationship.
Feel free to ask questions
References
• Organizational behavior by Stephen p. Robbins , eleventh edition
• Harvard business review may 2001.• Organizational behavior by Fred Luthans
tenth edition• Organizational behavior by Radha Sharma.