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© COPYRIGHT ACCELERATOR COMMUNICATIONS 2014 CHANGING BEHAVIOUR DR PETER STEIDL APRIL 2014

Dr Peter Stiedl Neuromarketing presentation

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  • COPYRIGHT ACCELERATOR COMMUNICATIONS 2014 changing Behaviour Dr Peter Steidl April 2014

COPYRIGHT ACCELERATOR COMMUNICATIONS 2014 / Changing Behaviour 2 COPYRIGHT ACCELERATOR COMMUNICATIONS 2014 / Changing Behaviour 3 COPYRIGHT ACCELERATOR COMMUNICATIONS 2014 / Changing Behaviour 4 System 1 System 2 Fast Slow Multi-tasker Serial-tasker Automatic Controlled Effortless Effortful Habitual Deliberate Emotional Neutral Kahnemans System 1 / System 2 COPYRIGHT ACCELERATOR COMMUNICATIONS 2014 / Changing Behaviour 5 Kahnemans System 1 / System 2 System 1 System 2 Fast Slow Multi-tasker Serial-tasker Automatic Controlled Effortless Effortful Habitual Deliberate Emotional Neutral COPYRIGHT ACCELERATOR COMMUNICATIONS 2014 / Changing Behaviour 6 THINKING vs DOING We have two circuits in our mind COPYRIGHT ACCELERATOR COMMUNICATIONS 2014 / Changing Behaviour 7 How our brain works Stimuli (including digital media exposures) Determine meaning and value System 2 = deliberate & analyse System 1 = implicit / intuitive Change / dont change behaviour COPYRIGHT ACCELERATOR COMMUNICATIONS 2014 / Changing Behaviour 8 COPYRIGHT ACCELERATOR COMMUNICATIONS 2014 / Changing Behaviour 9 How our brain really works Shortcuts (motivational and associative primes, alert triggers) Stimuli (including digital media exposures) Determine meaning and value System 2 = deliberate & analyse System 1 = implicit / intuitive Change / dont change behaviour COPYRIGHT ACCELERATOR COMMUNICATIONS 2014 / Changing Behaviour 10 Conscious (thinking) mind Non-conscious (doing) mind COPYRIGHT ACCELERATOR COMMUNICATIONS 2014 / Changing Behaviour 11 SAVE ENERGY! COPYRIGHT ACCELERATOR COMMUNICATIONS 2014 / Changing Behaviour 12 Social validation Whats this line for? I dont know, I just saw everyone standing here and figured it must be good! COPYRIGHT ACCELERATOR COMMUNICATIONS 2014 / Changing Behaviour 13 Activating Relevant Goals 100%higher participation rate COPYRIGHT ACCELERATOR COMMUNICATIONS 2014 / Changing Behaviour 14 COPYRIGHT ACCELERATOR COMMUNICATIONS 2014 / Changing Behaviour 15 Activating the drive to compete COPYRIGHT ACCELERATOR COMMUNICATIONS 2014 / Changing Behaviour 16 Delivering immediate rewards COPYRIGHT ACCELERATOR COMMUNICATIONS 2014 / Changing Behaviour 17 MinimiSing diversity COPYRIGHT ACCELERATOR COMMUNICATIONS 2014 / Changing Behaviour 18 COPYRIGHT ACCELERATOR COMMUNICATIONS 2014 / Changing Behaviour 19 MOOD CONGRUENCE COPYRIGHT ACCELERATOR COMMUNICATIONS 2014 / Changing Behaviour 20 fit between mood and the brand message lifts effectiveness Suitable environment Unsuitable environment Unsuitable environment Suitable environment n=50 n=50 n=50 n=50 n=200 100 100 Questions on the brand perception and buying habits Questions on the series as well as the spot and brand perception COPYRIGHT ACCELERATOR COMMUNICATIONS 2014 / Changing Behaviour 21 THE Ad EFFECT IS Significantly BETTER IN A SUITABLE ENVIRONMENT Improvement of the ad effect with a motivational environment fit ^ Question: Please state the extent to which the following statements agree with the commercial that was shown. ^ Values are average values and refer to the difference between the values in the T2B (agree entirely or alternatively agree) for broadcasting in a suitable vs. unsuitable environment. +19PP +17PP +19PP 0 10 20 30 Ireallylikedthecommercial Thecommercialisrelevanttomepersonally Thecommercialisdierentfromother commercials COPYRIGHT ACCELERATOR COMMUNICATIONS 2014 / Changing Behaviour 22 GoingShopping DoingtheShopping COPYRIGHT ACCELERATOR COMMUNICATIONS 2014 / Changing Behaviour 23 Digital media Search Seeking answers Exploration Seeking stimulation COPYRIGHT ACCELERATOR COMMUNICATIONS 2014 / Changing Behaviour 24 Digital media SYSTEM 2 Rational SYSTEM 1 Emotional COPYRIGHT ACCELERATOR COMMUNICATIONS 2014 / Changing Behaviour 25 What have these in common? Heading Accelerator COPYRIGHT ACCELERATOR COMMUNICATIONS 2014 / Changing Behaviour 26 recognition, rewards, feel important, be part of a community Opioids and Dopamine drive behavior. likes, friends, comments or downloads of something I posted COPYRIGHT ACCELERATOR COMMUNICATIONS 2014 / Changing Behaviour 27 ^ Social media is highly engaging ^ But user is typically NOT receptive to unrelated/ advertising messages ^ Message has to be surprising or intriguing, allow for exploration and/or sharing ^ Discovery and surprise are effective elements Conclusions COPYRIGHT ACCELERATOR COMMUNICATIONS 2014 / Changing Behaviour 28 But even then it may not lead to a change in behavior unless the brand or behavior is an integral part of the story... COPYRIGHT ACCELERATOR COMMUNICATIONS 2014 / Changing Behaviour 29 BUD LIGHT COPYRIGHT ACCELERATOR COMMUNICATIONS 2014 / Changing Behaviour 30 Dumb ways to die COPYRIGHT ACCELERATOR COMMUNICATIONS 2014 / Changing Behaviour 31 Action Points ^ Consider the mood state your target is in when using digital media ^Keep in mind that somebody looking for information (search) is in a very different mood compared to somebody exploring (social media) ^ Ensure your communication is in tune with the mood state ^ Ensure that the brand or desired behavior plays a central and meaningful role in the story or engagement opportunity COPYRIGHT ACCELERATOR COMMUNICATIONS 2014 / Changing Behaviour 32 Do not evaluate success on the basis of simple engagement metrics such as likes, friends, nUMBER of downloads, etc; COPYRIGHT ACCELERATOR COMMUNICATIONS 2014 / Changing Behaviour 33 Behavioural Change COPYRIGHT ACCELERATOR COMMUNICATIONS 2014 / Changing Behaviour 34 The problem An analysis of $1 billion worth of US anti-drug abuse advertising from 1998 to 2004 showed these campaigns had no effect. The British government did a similar analysis of advertising expenditure across many public health problems and found no impact. COPYRIGHT ACCELERATOR COMMUNICATIONS 2014 / Changing Behaviour 35 COPYRIGHT ACCELERATOR COMMUNICATIONS 2014 / Changing Behaviour 36 COPYRIGHT ACCELERATOR COMMUNICATIONS 2014 / Changing Behaviour 37 COPYRIGHT ACCELERATOR COMMUNICATIONS 2014 / Changing Behaviour 38 I dont need to change Activate a different goal or activate goal differently I want to change but cant make it happen... Help the individual to deal with barriers to change Relevance and immediacy depends on the target group... COPYRIGHT ACCELERATOR COMMUNICATIONS 2014 / Changing Behaviour 39 Smoking and your health It wont happen to me Smoking and your unborn / baby Any risk is unacceptable and the threat is immediate... Activating different goals.... COPYRIGHT ACCELERATOR COMMUNICATIONS 2014 / Changing Behaviour 40 Obesity Road Safety Smoking I dont need to change X X younger I want to change but cant make it happen... X X older COPYRIGHT ACCELERATOR COMMUNICATIONS 2014 / Changing Behaviour 41 COPYRIGHT ACCELERATOR COMMUNICATIONS 2014 / Changing Behaviour 42 Helps me change Makes it difficult to change I really, really want to lose weight... I have bad eating habits that are hard to change.... When I get stressed I find myself needing to eat comfort food... When I get tired I get weak and just binge eat... COPYRIGHT ACCELERATOR COMMUNICATIONS 2014 / Changing Behaviour 43 Bad habits alert and repeat triggers COPYRIGHT ACCELERATOR COMMUNICATIONS 2014 / Changing Behaviour 44 Chronic Stress managing or eliminating chronic stress COPYRIGHT ACCELERATOR COMMUNICATIONS 2014 / Changing Behaviour 45 Willpower training willpower and managing depletion COPYRIGHT ACCELERATOR COMMUNICATIONS 2014 / Changing Behaviour 46 The company linedriven to inventcan be us www.accelcoms.com