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AGILE CONTENT DEVELOPMENT IN PRACTICE
Speaker: Nils Bier, K15t Software @nilsinger || @k15tsoftware on
Nils
!
Agile content development in practice
HALFTechnical Writer
HALFNinja
Techdoc
Customer Support
Development
Vanilla Ice, 1990
DocOps
DevOps
DevOps
Development Operations
• Faster time to market• Shorter release cycles• Lower failure rate of releases• Faster fixes for upcoming bugs
• Faster & • Shorter • Releases & • Faster fixes for upcoming bugs
“DocOps - The kick-ass cousin
of DevOps”— Robert Kennedy, CA Technologies
“Crowdsourced, single-sourced documentation
in a central repository.”— James Turcotte, CA Technologies
“Sharing is caring”
“Together we can”
“Information is like a fine wine”
“It’s not about technology”
… at least technology is only a small part
• Support collaboration• Accessible for all stakeholders• Easy to use
DocOps @
11Products 10-12
Contributors
1Platform
Zendesk Help Desk Atlassian JIRAAtlassian Confluence
Support
is verified
Support Request
creates
in ZendeskCustomer
?
Customerinforms
Support
Product relevant
KB-articlein Confluence
creates
Sends link to the customer and solves the request
2nd level
KB-articlesin ConfluenceSupport + Developer
and Product Manager
Content is constantly improved
Tech Writer
reviews and improves
Tech WriterSupportDeveloper Product Owner
Help + KBin Confluence
Productlatest version
Processesin the company
discuss
Tasksin JIRA
rate
Constant improvement
It never gets easier. You just get better.
DocOps @
300Products 24.000
Documents
20Languages
300+Contributors
CUSTOMER
DocOps Platform
AUTHORING ASSISTANCE
Helps authors maintain a standard CA style and quality of English
TECH DOC FEATURES
Enables versions control and export
COLLABORATIVE AUTHORING
Provides collaborative content authoring across enterprise
TRANSLATION MANAGEMENT
Manages translations workflow between wiki and CA vendors
When content is agile, people see a difference.
• Agility• Continuously updated• Highly collaborative• Content aggregation
• More people involved• Improved reputation for
technical writer• Content quality improves• More satisfied customers
One more thing…
Your opinion is important to us! Please tell us what you thought of the lecture. We look forward to your feedback via smartphone or tablet under http://IN39.honestly.de
or scan this QR code:
The feedback tool will be available after the conference!
Sources https://www.flickr.com/photos/msakr/5321751806/ https://www.flickr.com/photos/nsalt/2829985075 https://www.flickr.com/photos/editor/11341581965/ https://www.flickr.com/photos/maya83/5700902608 https://www.flickr.com/photos/john-spade/8073823931 https://www.youtube.com/watch?v=cus7WYHdQic https://www.youtube.com/watch?v=2tMsmnZ7HWA wiki.ca.com
CONTACT AND FEEDBACK
stand # 2E01 Hall C2 [email protected] @nilsinger || @k15tsoftware onhttp://IN39.honestly.de www.k15t.com
Thanks!
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