Disaster Planning Backup, Backup, Backup

talks!

Disaster Planning: Backup, Backup, Backup!

Audio is only available by calling this number:Conference Call: 866-740-1260 Access Code: 6339392

Sponsored by

Disaster Planning: Backup, Backup, Backup! For Audio: 1-866-740-1260 Access Code: 6339392

Using ReadyTalk

• Chat & raise hand • Mute = *6,

Unmute = *7• If you lose your

Internet connection, reconnect using the link emailed to you.

• If you lose your phone connection, re-dial the phone number and re-join.

• ReadyTalk support: 800-843-9166


You are being recorded…

• This seminar will be available on the TechSoup website along with past webinar presentations:– www.techsoup.org/go/webinars

• You will receive a link to this presentation, material and links.

• Twitter hashtag: #tsdp • Ask follow-up questions in the Tech

Planning Forum: – http://ow.ly/lvP8

talks!

Facilitator: Becky Wiegand (TechSoup)

Presenters: Ana-Marie Jones, Zac Mutrux, Chris Shipley

Sponsored by

Disaster Planning: Backup, Backup, Backup!


Today’s Speakers

Answering chat questions: Kevin Lo, TechSoup

Kami Griffiths, TechSoup

Becky WiegandTechSoup

Ana-Marie JonesCARD

Chris ShipleyNutmeg Consulting

Zac MutruxSarai LLC


Agenda

• Why is backup important?- Especially for nonprofits & libraries

• Backup best practices- Process & policies

• Overview of backup options- Hardware, software, hosted, sync

• Examples & resources- Success stories and more

• Q&A

talks!

Sponsored by

Why Is Backup Important?


Why does it matter to nonprofits & libraries?

flickr.com/ministrylink(Creative Commons)

•Nonprofits and libraries have different business models from companies.

•When serving community members, vulnerable populations, or rapidly responding to societal needs, shut down is sometimes dangerous!

•When reliant on donations and grant funds, keeping operations running is critical.

•Your clients, members, and communities depend on you for services.


Is this still your backup plan?

flickr.com/ministrylink(Creative Commons)…because they’d make better

coasters.

flickr.com/photos/kt/


This could be your server.

flickr.com/ministrylink(Creative Commons)

flickr.com/photos/roadhunter


It happens every day.

flickr.com/ministrylink(Creative Commons)flickr.com/photos/s2art/


Oh, the nightmares!

flickr.com/photos/purplemattfish/


http://www.techsoup.org/toolkits/disasterplan/index.cfm


Find solutions that work for you

http://www.techsoup.org/toolkits/disasterplan/index.cfm

talks!

Sponsored by

Backup Best Practices


What to backup

Secure backup strategies include onsite and offsite backups,with the critical components updated frequently.• What to back up

– User data on all computers– Home computers and handheld devices

• If working on personal computers or other device, include work files in the backup plan.

• Website– Find out how frequently your web hosting service

performs backups– Even if your web host performs regular backups, there

are benefits to storing a local copy of your site.


These too…• Documentation• Internal data

– Data not on computer?• Government forms• Contracts/Leases• HR records

• Email• Photos/Images/Multimedia

Bookmarks– Use non-local social

bookmarking serviceflickr.com/photos/78239079@N00/


Where is your data?

• Know where your data is located and document.

• Cross-train staff and document where and how to access backup when needed.

• Your city is a potential disaster center so local and hosted duplication is recommended.

• If data is stored on personal devices, make sure you include those in your backup policies and practices.


Test Your Backups• Test your backups before you

need them.– Test your backups before you

need them.– Test your backups before you

need them.• Where to back up

– Local Backup• “The 2x2 Rule”

– Remote Backup

Keep Your Friends Close and Your Backups Distant

In the wake of Hurricane Ike, one organization we spoke with had displaced staff working remotely in four different cities. One staff person reminded us that if you’re storing your backups in the same city as your office computers, there’s a danger that one catastrophe will destroy both: “Consider your entire city a potential point of failure!” This advice can also apply to remote backup and web hosting services.

The Resilient Organization, page 25


Training, Security, Office Layout• Test backup with key staff regularly.• Train staff to backup – make it easy or automated

- - Shortcuts to network files- VPN - Online backup

• Keep sensitive data secure (not online) • Thoughtfully store backup tapes, disks,

documentation, external hard drives• Office layout - Elevate servers, don’t place near

sprinklers, and keep backup disks safely off-site.

talks!

Sponsored by

Different Backup Options


Backup hardware

Flash Drive Removeable Hard Drive Tape Drive

External Hard Drive Robotic Tape LibraryNetwork Attached Storage(NAS)


Donated backup products• CrashPlan http://www.crashplan.com

• Microsoft Windows System Data Protection Mgr 2007 http://ow.ly/luKQ

• Microsoft Windows Server 2008 http://ow.ly/lvqN

• Norton Save and Restore http://ow.ly/luKk

• Symantec Backup Exec http://ow.ly/luJG


Desktop backup softwareEMC Insignia Retrospecthttp://www.emcinsignia.com

Time Machine in Mac OS X 10.5+http://www.backupassist.com

Backup in Windowshttp://ow.ly/luPe


Server backup softwareEMC Insignia Retrospecthttp://www.emcinsignia.com

BackupAssisthttp://www.backupassist.com

Symantec Backup Exechttp://www.backupexec.com


Microsoft Windows Server BackupIncludes Features to Back Itself Up• Backup (aka “ntbackup”)• Volume Shadow Copy (Server 2003+)

Includes Features to Back Up PCs• Folder Redirection (Server 2000+)• Roaming Profiles


So many hosted options…


How can you compare them?

http://en.wikipedia.org/wiki/List_of_online_backup_services


Hosted backup resources• Wikipedia Comparison Chart• http://en.wikipedia.org/wiki/List_of_online_backup_services• PC Magazine Online Backup Reviews

http://www.pcmag.com/article2/0,2817,2288755,00.asp • Online Backup Comparisons, Blog, Reviews, and Trials

http://www.onlinebackupsreview.com/reviews.php • Google Docs, Microsoft Office Live Workspace, Salesforce,

Zoho, Flickr, YouTube, online databases, donor management systems, CRMs, online advocacy toolsets, email blast tools, can also be used to “backup” certain types of data online.


Free synchronization tools• Rsync, the ultimate command-line sync tool (most

powerful)- Built-in for Mac and Linux- CWrsync for Windows, free download: http://ow.ly/lzCX

• Tools you can use with a mouse (some are easier to schedule than others)- SyncToy 2.0 from Microsoft for Windows http://ow.ly/lzCy- SilverKeeper from LaCie for Mac http://ow.ly/lzDi - GRsync for Gnome on Linux (included in Ubuntu) http://ow.ly/lzDV

talks!

Sponsored by

Examples and Resources


What worked for one

“One of the most critical purchases that we made was the Data Protection Manager (DPM) software for doing shadow copy/replica backups of our files. It allowed us to take our data and save it off-site by having each site have its own DPM server located at the opposite site. It also allowed our user base to recover different versions of documents if they were accidentally overwritten or deleted.“

-- Freestore Food Bank http://www.showyourimpact.org/raising-bar

Winner of the TechSoup-Microsoft Show Your Impact Story Contest


Do it! Success stories

• Do what you can with your resources. • Backup is more about the methodology than about the cost! • Examples:

- Volume shadow- Mozy overnight shipping of

backup DVDs- Backup Exec restored mailbox for

user


More resources• Disaster Planning and Recovery Toolkithttp://www.techsoup.org/toolkits/disasterplan/index.cfm• Backing Up Your Datahttp://www.techsoup.org/learningcenter/software/page6089.cfm• The No-Excuses Guide to Automated Online Backuphttp://www.techsoup.org/learningcenter/software/page6089.cfm• Share your own resources with the tsdp taghttp://delicious.com/tag/tsdp

talks!

Questions?

Submit your questions using the chat box.


Archived Webinar

Disaster Planning: What Organizations Need to Know to Protect Their Tech

http://ow.ly/lvOO


Continue the Discussion…

• Thanks to our presenters, Chris, Ana-Marie, and Zac!

• Thanks to Kevin Lo and Kami Griffiths for managing the chat!

• Twitter hashtag: #tsdp• Ask follow-up questions in the Tech

Planning Forum: – http://ow.ly/lvP8


Thanks to our planning partners!

• Cisco http://www.cisco.com/

• Collaborating Agencies Responding to Disasters http://www.cardcanhelp.org/

• One/Northwest http://www.onenw.org/


Get the most out of TechSoup

• At TechSoup, you’ll find a range of technology services to help your nonprofit:

– Read helpful articles in our Learning Center– Request donated software, hardware, and

online services– Join our community forums to learn from

your colleagues– Browse upcoming events and conferences


Thank you to our webinar sponsor!

ReadyTalk offers dedicated product demos for TechSoup organizations 4 times per week:Monday 1:00 pm Mountain Standard Time (MST)Wednesday 9:00 am MSTThursday 1:00 pm MSTFriday 9:00 am MST

For more information: pages.readytalk.com/techsoup.html

talks!

Thank you! Please complete the post

event survey.

For more information contact: Becky Wiegand

[email protected]

Technology

Disaster Planning Backup, Backup, Backup