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Inleiding op deel 6 van de seminariereeks Digitale fabriek. Digitale fabriek als een van de transformaties van Factories of the Future.
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DIGITALE FABRIEK EN INFORMATIE/KENNIS INTELLIGENTIE
Hans Van Heghe – [email protected]
10/04/2012 1copyright, all rights reserved, Hans Van Heghe
ABOUT H. VAN HEGHE
Engineer with strong interests in “brain” sciences (psychology, neurology, …)
Worked earlier for Texas Instruments, Bekaert(Delaware Computing) Lernout&Hauspie, FICS, Write!
Is active in the Knowledge Management domain since 1996 , as an expert, as a lector, as an architect, delivering advice and knowledge solutions to over 500 organisationsspent +50.000 hours on the subject
Emphasis on (keywords)results/deliver; end-user; pragmatism; performance; strategy & vision
Publications “learning to swim in information” (2006) “knowledge centric management” (2011) Series of articles and white papers
“A clear vision content-wise, and very good.”
“A must-know for every knowledge management professional.”
“Very informative, I found the psychological backgrounds to knowledge management especially appealing.”
“It was unexpectedly inspiring and of high quality, I learnt about a really good and future-oriented solution.”
“Valuable and innovative!”“Enriching!”“A practical view of knowledge
management.”
10/04/2012 3copyright, all rights reserved, Hans Van Heghe
ICMS GROUP NV
WHO ARE WE?
research and development company in the domain of information and knowledge management
Over 50% of revenue goes to R & D
Since 1998 the specialist on mastering the information & knowledge
Patents on Virtual Dynamic Folders in US and Europe
Privately owned (founder, Allegro Investment Fund, private persons)
The first and far the best to deliver JERI® (just enough relevant information, when & where needed)
Offices in Köln, London & Utrecht
10/04/2012copyright, all rights reserved, Hans Van Heghe 4
Methods, publications,
best practices, trainings, …
consulting organisationstraining organisations
Content Advisors (B)i4knowledge (Nl)Content Capital (UK)
Technology, algorithms,
computational models
INTEGRATORSproduct organizationsprivate cloud solutions
TiNK.euThinkingTeam.comNormX.net
Blue Bird projects
For special projects; non-standard disruptive innovation on information/knowledge
www.icmsgrp.comwww.TiNK.eu
www.ContentAdvisors.bewww.knowledge-centric-managent.com
IS KNOWLEDGE REALLY IMPORTANT????
10/04/2012 5copyright, all rights reserved, Hans Van Heghe
YOUR INFORMATION & KNOWLEGE NEEDS?
10/04/2012copyright, all rights reserved, Hans Van Heghe 6
accessibility productivity
not awarebase of decisions
risksexposure
low service levels
re-use
re-inventingtoo much information
not knowing
up-to-date
what do we know
what we don’t know
wrong versionlost in the organisation
who are we waiting for
WHAT OTHERS SAY …Paul Romer(1993).
In a world with physical limits, it is discoveries of big ideas together with the discovery of millions of little ideas that make persistent economic growth possible
Peter Drucker(1969)
Knowledge, during the last few decades, has become the central capital, the cost center and the crucial resource of the economy.
Marshall (1920)
Knowledge is our most powerful engine of production; it enables us to subdue nature and force her to satisfy our wants. Organization aids knowledge.
Larry Prusak(1996)
The only thing that gives an organization a competitive edge is … what it knows, how it uses what it knows and how fast it can know something new
Edith Penrose (1959)
Economists have always recognized the dominant role that increasing knowledge and information plays in economic processes, but have, for the most part, found the whole subject of knowledge and information too slippery to handle...
10/04/2012copyright, all rights reserved, Hans Van Heghe 7
ACCEPT THE FACT 1
you will have less experienced people available
in the short future
capture and make your knowledge re-usable
in time and space
copyright, all rights reserved, Hans Van Heghe 810/04/2012
ACCEPT THE FACT 2
your knowledge makes you outstanding in the market
show and expose your knowledge
re-think your business, define new services and products
starting from the under-valorized knowledge and experience
beware of knowledge leakage
copyright, all rights reserved, Hans Van Heghe 910/04/2012
ACCEPT THE FACT 3
your staff looses per day on average AT LEAST:
1.5 hour on searching and not finding
1.5 hour on re-inventing, re-writing, re-solving, re-answering, re-explaining, re-…
and much more on
risk & compliance
wrong decisions
missed opportunities
copyright, all rights reserved, Hans Van Heghe 1010/04/2012
THINK ABOUT ….LESSONS LEARNED
10/04/2012 11copyright, all rights reserved, Hans Van Heghe
a world of knowledge
KM preparation & know-how•CMM for KM•Human Competencies•K sources•K logistics•parameters for succes
Knowledge Workerperspective•too much information•insufficient K•lost knowledge
KM context & building blocks•value of K•JERI•TINK ICK model•business processes•communication
KnowledgeOrganizationperspective•operational•tactical•strategic
KM FRAME WORK HANS VAN HEGHE
10/04/2012copyright, all rights reserved, Hans Van Heghe 12
ACCEPT CHAOS & VOLUME
Inevitable
1 year publications in chemical domain requires 266 years of reading
10/04/2012copyright, all rights reserved, Hans Van Heghe 13
VALUE OF KNOWLEDGE REALIZED TO REALIZE
=
- cost of creation
- cost of maintenance
+ value at application* number of applications
10/04/2012copyright, all rights reserved, Hans Van Heghe 14
SHARING KNOWLEDGE?
Human
Respect
Sharing= speaking
Re-use= listening
10/04/2012copyright, all rights reserved, Hans Van Heghe 15
ONE CAN HAVE KNOWLEDGE WITHOUT KNOWING IT (PLATO)
Expertise in fingers
Continuously changing
Learn to
detect
structure
communicate
10/04/2012copyright, all rights reserved, Hans Van Heghe 16
TACIT KNOWLEDGE PROBLEM
Access to people
Knowledge not easilycodified
Trust – sharing
Trust – reuse
Peer rating/feedback
Community(time & space)
10/04/2012copyright, all rights reserved, Hans Van Heghe 17
QUALITY OF INFORMATION AND KNOWLEDGE
Author
Revised
Maintaned
Enriched
10/04/2012copyright, all rights reserved, Hans Van Heghe 18
UNDERSTANDING YOUR EVOLUTION ONDOCUMENTS, E-MAIL, INFORMATION, COLLABORATION, KNOWLEDGE, CHAOS
10/04/2012 19copyright, all rights reserved, Hans Van Heghe
MOSTorganisations
10/04/2012copyright, all rights reserved, Hans Van Heghe 20
AUTOMATED INFORMATION INTELLIGENCEAND MORE ….
STARTING POINTS
no question to answer, no problem to solveno need to secure knowledge (80%)
leave the chaos (mushroom-ownership), and add reliability and automatic intelligence
focus on end-user with answers and JERI®
search & find+ automatic expertise location detection (42%)
maintenance, maintenance and validationof crucial knowledge domains (multi-media)
10/04/2012copyright, all rights reserved, Hans Van Heghe 21
TECHNOLOGY ACTIVATES YOURORGANISATION’S CONTEXTUAL INTELLIGENCE
Automatic meta-umbrella on top of all your information and knowledge sources(also on people, chaos and external)
TiNK4u approachis much easier
keep existing solutionsonly important/valuable
information is managed in a box
organisation’s Contextual Intelligence as a meta repository on topunlocking the real value
10/04/2012copyright, all rights reserved, Hans Van Heghe 22
exte
rnal
peop
le
pape
r
chao
s
stru
ctur
ed
yourorganisational
context
AUTOMATED INFORMATION INTELLIGENCEON ALL YOUR SOURCES
always FIND in all yourreliable sources
your multiple points-of-view
collaborate on relevant & reliable content
personal JERI®informed – alerts (static)
auto classify
index
TiNK
intelli-gence
infor-mation
ana-lyse
mails documents files paper webpages
10/04/2012 23copyright, all rights reserved, Hans Van Heghe
AUTOMATED KNOWLEDGE WORKER PROFILESRESPECTING PRIVACY
the real expert whocan help me!
Training/demandcolleagues with same issues
automated personal JERI®informed – alerts (dynamic)
auto-profiling
people
TiNK
writesearch read answerA FEW KNOWLEDGE WORKER ACTIVITIES
learn
10/04/2012 24copyright, all rights reserved, Hans Van Heghe
communities websites intranets fileservers
paper manuals contractscomplains
…
databasesDMS
?? ?? ??google per source
per source
per source
collegues
??per
source
mailserver
only myinbox
Maintenance assistance
stor
e in
TiN
Kbas
e
notificationinformed
stor
e in
TiN
Kbas
e
AUTOMATED KNOWLEDGE CAPTURING & REPORTINGFOCUS ON RE-USE WITH NO EXTRA EFFORT
58%
42%
question- answer knowledge
object question - answer knowledge
object
? 90%
10%
33%
Auto-capturing requested knowledgeReal experts become more visibleDecrease in interruptions of experts
Knowledge Reporting:Risks – Usage – Missing
One needshuman assistance 67%
An expert needsassistance from
other experts
10/04/2012 25copyright, all rights reserved, Hans Van Heghe
AUTOMATED DISCOVERYKNOW AND BE KNOWN
mails documents
question- answer knowledge
object
files paper webpages
How to be informed?How to collaborate?How to be warned?
How to …?Alerts Related information
Notifications
Similar expertsSimilar interestsSimilar needs
10/04/2012 26copyright, all rights reserved, Hans Van Heghe
SEARCH & FIND WITH POWERFUL INTEGRATED FEATURES
Automatictopic clustering
Automaticmeta-filtering
Improved relevancy percentage
DISCOVERY
Find related experts
10/04/2012 27copyright, all rights reserved, Hans Van Heghe
YOUR ACTION PLAN: BE PREPARED FOR THE FUTURE
Let information intelligence do the work for you Auto-classification
Social computing – people profiling
Expert locator & expert collaboration
Discovery
Capture & reuse your critical knowledge, know-how Learn people todetect, structure and communicate
Capture (written or multi-media)
Knowledge Centric Management Manage your knowledge organisation
Dicover new opportunities based on know-how(different from traditional products)
10/04/2012 28copyright, all rights reserved, Hans Van Heghe
Intermediate results
RESULT DOMAINS (SKYRME ASSOCIATES)
10/04/2012copyright, all rights reserved, Hans Van Heghe 29
KM results Organisational results
Results of knowledge centric management
10/04/2012copyright, all rights reserved, Hans Van Heghe 30
START NOW!Thank [email protected]