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Marketing Innovation Study Trip – Silicon Valley February 5, 2013
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CONFIDENTIAL
Marketing Innovation Study Trip – Silicon Valley
February 5, 2013
Digital, Social, and Communities at SAP
Imagine: A better run world
Our Purpose:Help the world run better and improve peoples lives
Our Innovations:Are revolutionizing business and technology
Our Solutions:Enable businessesto run like never before
Our EcosystemWe team up with customers and partners
Our People:We practice what we preach
Our Results:40 years of innovation,and we just got started!
We’re living ina world of change.
1 Billion people engaged in
social networks
More mobile devices
than people
15 Billion connected
devicesby 2013
More data inlast 5 years than entire history of
mankind
Global middle class growing from 2B to 5B
by 2030
Businessand personal
lives have been blurred
Unprecedented empowerment of people
Our Vision Help the world run better and improve people’s lives.
Our MissionMake every customer abest-run business.
Our ValuesTeam work, integrity, accountability, professionalism,and trust lead to success.
By 2015: €20 billion in total revenue, 35% operating margin, 1 billion people
Our innovations are designed for a better run world.
Powered by SAP HANA
MobileAnalytics CloudDatabase & Technology
Applications
Fact:More than 1 billion people are actively engaged in social networks
Implication:Collectively, people have the power to makeor break brands instantly
© 2012 SAP AG. All rights reserved. 8
Social Networking and the Future of Business
"We've made big bet on social at SAP. We infuse social in everything we do, from how we decide what solutions to build, to how we market/sell them, to how we support customers after sale. ... I'd go so far as saying the 'S' in SAP now stands for social.“
- Jonathan Becher, CMO, SAP
“Social networking will revolutionize business interactions, just as the Internet revolutionized retailing more than a decade ago. And the result will be a game-changing surge in innovation and productivity and a big leap forward in job creation and new growth opportunities.”
- Jim Hagemann Snabe, Co-CEO, SAP
© 2012 SAP AG. All rights reserved. 9
What’s Important in 2013 and Beyond?Five Pillars of Marketing Transformation
2. Humanize the SAP Brand
5. Tighten Links to the Business
4. Develop “Pull” Marketing
3. Invest in People
1. Simplify Marketing
Amplify Voice of the Market
Drive Business Impact for SAP
© 2012 SAP AG. All rights reserved. 10
Humanizing the Brand
http://youtu.be/stIU1vuWc3Q
© 2012 SAP AG. All rights reserved. 1111
of the world’s athletic footwear provided
>86% >70%
of the world’s chocolate production
automobiles manufactured per day
>77,000households use energy more responsibly with Smart Grid solutions
>30 millionpeople work more safely using People Safety solutions
>2 million
>72%
of the world’s beer production
>50%
of the world’s packages couriered
Over 65,000 SAP employees in 130 countries provide . . .
Some SAP “Fast Facts”
Digital, Social, and Communities at SAP
© 2012 SAP AG. All rights reserved. 13
Digital Social Communities
© 2012 SAP AG. All rights reserved. 14
SAP.comOur Flagship Digital Property
•50M+ visitors in 2012
•70 countries
•40 languages
•590,000 online leads to support SAP sales teams
© 2012 SAP AG. All rights reserved. 15
SAP:Communities & Social MediaSAP Community Network & Branded Channels
© 2012 SAP AG. All rights reserved. 16
Established Reach and Engagement
16
2M Fans
16.5M Video Views
1.5BImpressions*
6.2MClicks*
700K“SAP” Mentions*
*2012
SAP Community and Social Media Performance
“SAP has quietly built a B2B social media juggernaut...” –Drew Neisser, Fast Company
“SAP is a community superstar and one of the highest-scoring brands ...” – Comblu, State of Online Branded Communities, Nov 2012
© 2012 SAP AG. All rights reserved. 17
2 millionunique visitors each month
700+community moderators
46%net promoter score (NPS)
400+SCN topic spaces 750
blogs per month
230+countries & territories
12 millionSCN newsletters delivered in 2012
155 millionpage views in 2012
30,000contributors in 2012
© 2012 SAP AG. All rights reserved. 18
SAP Community Events: SAP TechEd“Annual Family Reunion” & Physical Manifestation of Virtual Community
© 2012 SAP AG. All rights reserved. 19
SAP Thought Leaders – New Voices for New Audiences
Over 100 employees who blog for SAP as part of their core
responsibilities.
CIO and CMO consistently
on “Top Social C-
Suite” Lists
© 2012 SAP AG. All rights reserved. 20
NetBase demo
NetBase login: https://insightcomposer.netbase.com/cb/cb2/login.html#Report:EXPANDED/DISPLAY/46607 NetBase login: https://insightcomposer.netbase.com/cb/cb2/login.html#Report:EXPANDED/DISPLAY/46607
© 2012 SAP AG. All rights reserved. 21
Creating a Social Culture for Employees
Training & Internal
Consulting
Policies & Governance
Tools & Infrastructure
Evangelizing the Vision
Case Study: SAP Business Suite on HANA launch
© 2012 SAP AG. All rights reserved. 23
Social-first marketingSAP Business Suite on HANA product launch
Digital, Social, and Communities leads the way• Social First Traditional Demand Gen Second
Moving from “Channel”…• “What is your Twitter strategy?”
• “Make sure you keep the Social team in the loop!”
… to Leadership• Faster to market
• Quicker response time
• “Social” is embedded in everything
© 2012 SAP AG. All rights reserved. 24
SAP.com SCN ExperienceHana
SAP Bloggers Mentors
InfluencersSEO/PPCSocial
Key Messages
Rich Content
© 2012 SAP AG. All rights reserved. 25
What Did We Leverage?
• Large & mature SCN Community, SAP social media, and SAP.com
channels • Solid HANA social media team
• Blogger Program• Established thought leaders like Vishal Sikka, Mark Yolton and others• Dedicated social strategist and intern• Daily listening report
• Infrastructure – tools and processes• Sprinklr, Alterian
• Audience trust based on years of community engagement
© 2012 SAP AG. All rights reserved. 26
People have always been social. Business is just catching up.
Artist: Elmer Parolini
© 2012 SAP AG. All rights reserved. 27
Thank you!
Gail Moody-ByrdSr. Director, SAP Community NetworkSAP Marketing
http://linkedin.com/in/gailmoodybyrd
@gailmoody
Christopher KimDirector, Strategic ProgramsSAP Marketing
http://linkedin.com/pub/chris-kim/0/4a4/264
@ceekim
Todd WilmsSr. Director, Social Media MarketingSAP Marketing
http://www.forbes.com/search/?q=wilms
http://linkedin.com/in/toddwilms
@toddmwilms
Blog on Forbes.com
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