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www.wearefuturegov.com
HELLO MY NAME IS DOMINIC CAMPBELL
The personal!• Me, my world view and my story!
FUTUREGOV
OUR CLIENTS
WE BELIEVE IN
“ We Gov ”!!
We believe in the power of people!
shift from public institutions to focusing on public value
shift from thinking about command and control to focusing on creating relationships
HACKING THE OLD AND BRINGING IN THE NEW
COMMUNITY PARTICIPATION IN INNOVATION
WHY DESIGN?
DESIGNING FOR A FUTURE THAT DOESN’T YET EXIST
DESIGN IS THE KEY TO TRANSFORMATION
TRANSFORMATIONAL
( Financial vulnerability )
TRANSACTIONAL
���ÕÃ��}�Li�iwÌ�ÃiÀÛ�Vi�®
TWEAKS & IMPROVEMENTS( Application forms )
DISCOVERDON’T MOVE TO SOLUTIONS UNTIL YOU REALLY UNDERSTAND THE PROBLEM
UNDERSTANDING WHERE THINGS ARE GOING WRONG
UNPACKING INSIGHTS TO DEFINE A BRIEF
DESIGNDREAM, IMAGINE, DO DIFFERENT
HOW CAN THIS…
INFORM THIS
PROT OTYPE
MAKE A DECISION(JFDI)
THINK BIG, START SMALL
TESTING - FAST, CHEAPLY AND OPEN-MINDEDLY
Dominic Campbell@FutureGov
BRINGING A SILICON VALLEY STATE OF MIND TO SOCIAL CARE
WHY CAN’T WE HAVE BOTH?
UBERTAXI
UBERX
Iconic, Knowledgeable & versatile
Everyday cars for everyday use
PRINCIPLES OF UBER
rate & review cashless & convenient transparent
disruptive
LANTERN: PERSONALISED NEEDS BASED SUPPORT
SCOUT: USER CURATED CONTENT
BUT WHAT ABOUT THE UBERX OF SOCIAL CARE? Better, faster, cheaper
CASSEROLE: COLLABORATIVE PUBLIC SERVICES
Idea developed in partnership with Surrey Council
6 month pilot in Reigate & Banstead (funded by TSB & Design Council)
6 month proof of concept in Tower Hamlets (Funded by Nesta and TH council)
1 year proof of concept and implementation in Barnet (Funded by Barnet Group)
Timeline
COMMUNITY ENGAGEMENT AND CUSTOMER SERVICE
HOW IT WORKS
COOK SIGN-UPS BY COUNCIL AREA
NEVER, EVER GIVE UP