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Desktop Management: Achieving Unrivaled Performance
Nick Cavalancia, VP Windows ManagementBob Crosley, Senior Product Manager
Who is ScriptLogic?• Founded in 2000• Focus on 3 key areas:
– Desktop Management– Active Directory Management – Windows Server Management
• Customer Base– 26,000+ customers worldwide– From SMB to Fortune 100– 6.7M Windows desktops and 225,000 servers
• Headquartered in Boca Raton, Florida• Subsidiary of Quest Software since 2007
IT Maturity Model
Desktops: Expensive to Administer• 80% of org’s pay $4,661/PC/Year or more• IT Maturity is poor for most organizations
– 64% Basic– 31% Standardized– 5% Rationalized
Standardized
Standardized RationalizedRationalized DynamicDynamicBasicBasic
Uncoordinated, manual
infrastructure
Managed IT infrastructure
with limited automation
Managed and consolidated IT infrastructure with maximum
automation
Fully automated
management, dynamic resource
usage, business
linked SLA’s
Cost Center Efficient Cost Center
Business Enabler Strategic Asset
Agenda
• Maximize the automation of each area of Desktop Management– Computer Needs– User Environment– Remote Support
• Complement SMS/SCCM Deployments
Introducing Desktop Authority 8
Computer-Based Management
• Perform most common tasks without logged in users– Wake computers, schedule
elements, perform unattended maintenance
– Inventory, patch, and update servers as well as desktops and notebooks
Wake On LAN – Desktop Authority Style• Any computer running the Desktop Authority agent can
act as a WOL beacon – powered by Validation Logic• Needs at least one computer awake in each subnet
Subnet 1 Subnet 2
Desktop Authority
“Wake AA:BB:11:CC:DD:22 at 3:00 AM”
is sent to selected beacons
At scheduled time, beacons broadcast
in each subnet
❷❶
Scheduling Elements• Any CBM element can
be scheduled for a specific time, date, and recurrence
• Schedules can be daily, weekly, monthly, with advanced scheduling options
• Named schedules let many elements share a common schedule
User-Based Management
• Handles configuration tasks often left out of other management suites
• Eliminates login scripts, and simplifies group policies
• Configure drives, printers, applications, power management, firewall, etc.
What is Validation Logic?• Over 30 conditions covering
user, computer, software and custom conditions
• Conditions are evaluated in real-time, when the policies are applied
• Policy can be applied during system events, or scheduled
Validation Logic
Validation Logic• Tests can be
combined, using Boolean logic
• Validation Logic can be applied at any level of the profile, giving unlimited granularity
Product Tour
Remote Support
• 3 Key Areas– Remote Management “Behind the Screen”– Remote Control– Remote Support “Beyond the Walls”
Remote Support Center
• Included with Desktop Authority Purchase• Secure web-based support solution with two
clients, one included, one optional:– ExpertAssist (Included) - robust resident anytime
remote management– InstantAssist (Optional) - on-demand, zero-install
remote control
Remote Management
• Remote Control• Over 40 Management
Tasks in addition to Remote Control– Granular Assignment of
Rights– No Local Admin rights
required
Remote Control
• InstantAssist– Instant Deployment– Instant Control– Instant Removal
• Available at an additional cost
Remote Support “Beyond the Walls”
• Optional Internet Gateway enables access outside the domain
• Clients and Support can be inside/outside connecting over 443
What if I have SMS/SCCCM?
• There are still missing pieces
Desktop Authority SCE Benefits
• Complement SMS/SCCM by adding:– Granular desktop and application configuration– Standardized and managed user environment– Inactivity monitoring and advanced power
management– Third party patching support– USB port control and lockdown– Market leading remote support features– Improved user satisfaction and uptime
Summary
• IT Maturity = Management Costs• Desktop Authority uniquely provides
– Computer-Based Management– User-Based Management– Remote Support
• SMS/SCCM environments still benefit from Desktop Authority!
Resources
• Desktop Authority– scriptlogic.com/da– 30-day Free Trial / Online TestDrive– Whitepaper “5 Things You Need to Know About DA 8.0”
• Desktop Authority System Center Edition– Scriptlogic.com/da/sce– 30-day Free Trial / Online TestDrive– Whitepaper “Desktop Authority and the Well-Managed Network”
Netbook Giveaway
And the winner is…
Thank You