Delivering Better Patient Outcomes

with Salesforce1Salesforce Identity, Microservices, Wearables, oh my!

Joseph FerraroCTO, Mavens Consulting

Sam RosenTechnical Architect, Mavens Consulting

Agenda

Patient support network

Salesforce Identity, Communities, & Service Cloud

Heroku microservices

Integration of wearable activity & vitals data

High-level Architecture

Demo!

Patient Support Network

Delivering exceptional customer experiences is achieved by

creating a system that is greater than the sum of its parts

Patient Support Architecture

Salesforce Service

Compliance Gamification

Device API

Messaging Activity

Salesforce Identity

Mobile

Application

Co-Pay

Program

Pain Tracking

Application

Disease State

Community

Medical

Adherence API

Salesforce

Identity

Salesforce Communities & Service Cloud

Facilitates collaboration amongst the patient’s network

• Distinct Groups of Users

• Patients, HCP, Payers/Providers, Family Members

• Salesforce Communities Supports

• Interactions between all of these groups

Enforcing Visibility and Sharing Rules

• Salesforce Service Cloud

• Allows Pharmaceutical Companies to interact with

Patients and Physicians

Driving Compliance

Microservices

Application architecture comprised of independent, discrete parts

• Services can be swapped and replaced easily

• SoC

• Independently scalable

Queue or REST-based interface

• Easy exchange of information

Shared or independent resources

• Databases, caches, etc.

Patient Support Architecture

Salesforce Service

Compliance Gamification

Device API

Messaging Activity

Demo

Let’s summarize, shall we?

Salesforce1 is greater than the sum of its parts

• Heroku for microservices

• Service Cloud for proactive customer engagement

• Salesforce1 for customizable data model

• Identity/Community Cloud

• Better patient outcomes!

Questions?

Thank you