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V id e o c o n f e r en c in g s e r v ic e m a t u r i t y : T h e D e a k in jo u r n e yKathy ReidInformation Technology Services Division4 July [email protected]
Key challenges and responses 2008-2010
• Network deficiencies to Warrnambool– Improved connection to Warrnambool with fibre
• Lack of standards , consistency and change control– Standards suite developed
http://www.deakin.edu.au/ict/standards/active.php– Configuration templates for endpoints– Better change control and planning, particularly for
infrastructure equipment (MCUs, gateways)
Key challenges and responses (cont’d)
• More rigorous process and CQI required– Better process documentation and training assets– Better use of monitoring, reporting and statistics– Quarterly issues report– Utilisation reporting to ensure maximum use of assets
• Aversion to video based on previous experience– Some handholding required– Deep root cause analysis of technical issues
Current status
• Come a long way, not perfect. • Vendor issues with new room fitouts• External parties – source of much difficulty• Benefits– Saving significant travel – Experts on demand – Better reach of teaching delivery – viz. Nursing– Better international collaboration – viz. India research
Future challenges
• Automation of room bookings– (multiple booking systems– TMS, Exchange, Syllabus)
• End of life rollovers• Video anywhere, anytime – integration– Explosion of video with external parties– Smartboards (Brigit)– Desktop videoconferencing, mobile videoconferencing– Recording, archiving and retrieval
