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• Imagine calling a loved one, Doctor, Lawyer
• Can’t speak directly
• Complex Procedure (special code words)
• No privacy
• 16% of the worlds population currently suffer from profound hearing loss that hinders their communication. – Phonak.com
Current Problem
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Current Calling Procedure
Step 1Caller dials 7-1-1. A Relay Operator will answer the call by saying "New York
Relay," and his/her Operator ID #.
Step 2Caller provides the relay operator with the number along
with other information such as
their name, the person they are
calling, etc.
Step 3The Relay Operator
dials that number, announce
s to the called party that they are
receiving a relay call.
Step 4Both the caller and the called parties
should use "GA" or "Go Ahead" when they are finished typing/talking.
Step 5The Relay Operator will type everything they hear back to the TTY user, and voice everything
the TTY user types to the called party.
Step 6When the parties are ready to end
the call, the caller or call recipient
uses "SK" or "Signing Off" to
close the conversation.
(Source: www.nyrelay.com)
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About DeaftelDeaftel is a phone service that lets the Deaf, Hard of Hearing & those withspeech impediments talk to anyone over the phone.
Deaftel SmartphoneUserDeaftel Robot
Any Hearing User
Voice Text
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History of Deaftel
Began as a contest entry for the “Anything Goes” Twilio Programming Contest.
Contest Entry
While working on my previous startup Socialroots.com, I just kept receiving emails from the deaf community asking to use this service.
Emails
By the end of the first day I had a little over 500 users signup showing their interest. There was no advertising other than creating a Facebook and Twitter page.
Deaftel Signup
“I am profoundly hearing impaired. I do not sign. …Many places like doctor's offices will not use a relay/tty service to call me about appointment changes. They just wait till I drive 2 hours then tell me there that my appointment was changed…I am desperate!”
- R
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Deaftel Demo Video
