Cyber Management Systems

www.cybermanagementsystems.com info@cybermss.com 301-613-3717Cage Code: 74GD0 DUNS: 079393693

CYBER MANAGEMENT SYSTEMSStrategically Advanced TM

Past PerformanceSecurities and Exchange Commission (SEC) Infrastructure Support Services (ISS)Period of Performance Oct 2011 – May 2013These past performances demonstrates Cyber Management Systems’ incumbent experience for service desk, operations, engineering, and program support and reflecting our clear understanding of large infrastructures and tasking requirements. Mr. Coleman supported OIT Service Delivery and Service Support environment covering nearly 5,000 SEC end-users and 2,000 contractors nation-wide; 15 sites, including 2 data centers; a high-speed switched network; Service Desk operations; Data Center; and NOC/Enterprise and Enterprise Service Management. Mr. Coleman integrated new technology, hardware, and systems into the heterogeneous SEC environment; operated and maintained that environment; and managed SEC’s Enterprise Management Systems and Disaster Recovery Program (4mths). Mr. Coleman managed and operated IT infrastructure hardware, software, and systems currently defined as the SEC General Systems Support (GSS) environment in accordance with stringent Service Level Agreements (SLA) in direct support of OIT requirements. Mr. Coleman supported a major data center move from Springfield, VA to Edison New Jersey. Mr. Coleman also supported a second data center in Beltsville, MD to provide redundancy for critical applications in support of the Commission’s continuity of operations plan.

Defense Intelligence Agency (DIA) Solutions of the Information Technology Enterprise (SITE) Period of Performance May 2013 – May 2016Assigned as the Enterprise Performance Manager of Enterprise Communications (ECS) Operations section of the ECS SITE (Solutions for the Information Technology Enterprise) Task Order. Responsible for ensuring all network performance management efforts to met contractual requirements. Managed and provided guidance and oversight of the Enterprise Network Management Systems (ENMS) section. Interface with government and GDIT leadership to address issues and develop strategies to increase operational service performance to meet and exceed customer expectations. Provided guidance to all operations (OPS) section leads on network performance management best practice methods to ensure to ensure optimal performance of the Joint Worldwide Intelligence Communications System (JWICS).

Defense Information Systems Agency IT Support ServicesPeriod of Performance March 2009 – May 2009Mr. Coleman supervised and managed the DISANet Service Desk and responded to critical outages as required on a 24x7x365 basis. Mr. Coleman also supported the DISANet Network Operations Center (NOC) and provided Help Desk, Desk Side Support and Engineering support services. Mr. Coleman also provided Network Operation, Administration and Maintenance functions for DISA including asset tracking, fault, accounting, performance, security and event management as well as, maintaining the DISA helpdesk, providing Tier 1, 2, 3, and 4 level support to headquarters, regions, and campuses throughout the world. Mr. Coleman used government provided tools such as Solarwinds Orion Network Performance, Configuration Management tools, and HP OpenView to monitor systems and issue alerts.

NAICS: 541511, 541512, 541513, 541519, 518210, 541330, 519190, 561110, 611430