© 2012 – PROPRIETARY AND CONFIDENTIAL INFORMATION OF CVIDYA

Revenue Assurance for Electric Utilities

Eedo Lifshitz AVP BD & Strategic Alliances Eedo.lifshitz@cvidya.com

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About cVidya

A global leader in Revenue Assurance and marketing analytics

Addressing Telecom, Media and Utility service providers

Successful deployments in 150 operators

Deployed industry’s largest RA project processing more than 14B events daily

#1 Revenue Management Global Market

Provider by Gartner (April 2011)

TM Forum Leadership 300 employees

Global presence in 20 locations

Partnership with the world leading vendors

150 customers

– 20 out of the 30 largest operators

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Market Trends

Paradigm shift in Utility market resulting in new risks

Leakage accounts for up to 5% of utility revenue

Pricing is becoming more complex

New pricing & billings models prone to error

New Cyber and Fraud risks

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Fraud Risks

New Challenges and Risks

Smart Meter Program Adoption

IT Integration Risks

Operational Risks

Revenue Leakage

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Revenue Leakage Risks

Unbilled usage

Metering errors

Missing accounts

Unbilled onetime charges

Credit risks (impact of estimations)

Undercharging - Rates do not match customer contract

Overcharging by partners

Reconciliation inter-supply disputes

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Operational Risks

Gaps between monitoring and actual usage can impact Grid reliability

Operation data loss may disrupt operational decisions and automation

Fraudsters may tamper critical data necessary for grid operation

Logistics ERP (inventory) discrepancies

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Smart Meter Program Adoption Risks

Lost meter data

Incorrect bills may result in Smart Meter push back by consumers

Data discrepancies may delay Smart Meter deployment

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Fraud Risks

Meter tampering to reduce charges

Tampering of customer account in billing system

Internal fraud

Equipment theft

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IT Integration Risks

Data discrepancies between network and business systems

Data loss in between systems impacting decision systems

Application deployment delays due to erroneous data between systems

Data inconsistencies while upgrading from “older” systems to “modern” service platforms

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The Solution - UtilityMap® Suite

cVidya Platform - Analysis Layer: Leakage Resolution, Discrepancy Analysis, Leakage Reporting

UtilityMap® Configuration

UtilityMap® Usage

UtilityMap® Rating & Billing

Verification

cVidya Platform, ETL

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Collecting & reconciling configuration information from various data sources such as MDM, CRM, Billing, Accounting

Monitoring and Recovering revenue lost due to missing or incorrect usage data along the Meter-to-bill route

Verifies the rating and billing of all TOU rates and interval usage data,

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The Process

Information Infrastructure

Electrical Infrastructure

Process mapping

Risk Analysis Automation Revenue

Assurance Operation

Revenue Optimization

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How can Big Data/Analytics Optimize Revenue?

Big Data

– Volume: Smart Meter and Distribution Automation Monitoring

– Velocity: Near Real-Time

– Variety: Structured and un-structured data

Analytics

– Analyze, process data, correlate and identify data discrepancies

– Prioritize revenue risks

– Identify Revenue Leakage and Fraud schemes

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Guidelines for Selecting RA Solutions

Revenue Assurance domain expertise and methodologies

Adherence to TM Forum RA standards (Maturity Model)

Utility domain expertise

Automation & scalability to address the Big Data tsunami

Built-in use cases and Analytics to streamline detection of leakage

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The cVidya Advantage

Market leader in the Revenue Assurance and Risk Management domain

Big Data capabilities and scalability to meet massive utility data

Head the TMF Revenue Assurance group

Tier-1 operators deployment experience that can be leveraged for utilities

Industry’s largest RA project processing more than 14B events daily

Risk Assessment methodologies and comprehensive consulting services

On-Site/Hosted Managed Services and Cloud deployment models

THANK YOU! www.cvidya.com