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CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
Introduction For our fourthteenth Civic User Testing session we tested Chicago Cityscape a website that tracks
building permits violations and historic resources in all neighborhoods community areas and wards
using open data
Target Group
On Friday January 30 we sent out an email to all of our 831 CUTGroup participants We wanted to
know if they would be available for an in-person test on Thursday February 5 We also asked them
some screening questions
Are you currently renting your home
Do you plan to buy a home in Chicago within the next year
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhood group do you belong to
When segmenting our testers we were interested in
A mixture of renters and homebuyers
If individuals were homebuyer they did not need to be active in the community
If a resident and not purchasing a home then we were looking for testers who are involved in their community
Test Type
We did an in-person test with proctors working one-on-one with testers directly Testers either used
their own laptops or one that Smart Chicago provided for testing
Questions
Steven Vance creator of Chicago Cityscape was interested in testing these things
Usability Are there functions that are difficult to use or provide different information than
expected What do testers look at or do first when visiting the website In what ways can
Chicago Cityscape be improved
Desired features better understanding of the type of information that residents and
homebuyers look for when researching neighborhoods or potential properties to live in What
are the pieces of information that residentshomebuyers most interested in What pieces of
information are they least interested in
Paid Services Is there an interest in paying for these services at a low rate
1
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
Part I Responses Are you interested in what is being built or torn down in your neighborhood
Yes 92 (12)
No 8 (1)
How do you find out about these changes in your neighborhood
6 ndash Community news outlets
4 ndash Walking around neighborhood
2 ndash TV stations
1 ndash Civic Lab (TIF Illumination Project)
1 ndash 311 Website
1 ndash Aldermen Emails
Here are some specific neighborhood groups or news outlets (in no particular order)
Chicago Tribune
DNA Info
Everyblock
Gapers Block
Logan Square ListServ
Redeye
What information about a property is most useful to you when purchasing a home or other property Testers had a wide range of answers as to what property information was the most useful when
purchasing a homeproperty Some testers have never purchased a home before and only rent The
highest responses to this question were around price of the property and the property value Here is a
count of the number of times we heard a specific response
5 ndash Price
4 ndash Property value
3 ndash Close to public transit
3 ndash Neighborhood amenitiesresources (ex schools shops parks etc)
3 ndash Condition of property
2 ndash Location
2 ndash Size of property
2 ndash Property taxes
1 ndash Age of property
1 ndash Neighborhood safety
On a scale from 1 - 5 how important are these pieces of information to you when learning more about a property What would you care about
2
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
Building amp Zoning information
5 Very Important 8 (1)
4 Important 31 (4)
3 Neutral 61 (8)
2 Slightly Important 0
1 Not Important 0
Property information
5 Very Important 69 (9)
4 Important 8 (1)
3 Neutral 23 (3)
2 Slightly Important 0
1 Not Important 0
Property tax Information
5 Very Important 69 (9)
4 Important 23 (3)
3 Neutral 8 (1)
2 Slightly Important 0
1 Not Important 0
Neighborhood data
5 Very Important 46 (6)
4 Important 46 (6)
3 Neutral 8 (1)
2 Slightly Important 0
1 Not Important 0
Permits at the address
5 Very Important 23 (3)
4 Important 31 (4)
3 Neutral 23 (3)
2 Slightly Important 23 (3)
1 Not Important 0
Violations at the address
5 Very Important 54 (7)
4 Important 38 (5)
3 Neutral 8 (1)
3
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
2 Slightly Important 0
1 Not Important 0
Historic resources nearby
5 Very Important 15 (2)
4 Important 31 (4)
3 Neutral 38 (5)
2 Slightly Important 8 (1)
1 Not Important 8 (1)
Permits nearby
5 Very Important 0
4 Important 23 (3)
3 Neutral 31 (4)
2 Slightly Important 31 (4)
1 Not Important 15 (2)
Part II Responses
Review the homepage What do you think this Web site does
When reviewing the homepage the majority of testers mentioned one of these three features or topics
map on the homepage permits and who they thought the target audience is for the website Here are
key responses
Map 9 out of 13 testers (69) mentioned the map located on the homepage Here is what our testers said
Iggys Mom (7) says ldquoI always go to the map firsthellip [it] shows information on building
permits Going to the map is more interesting
Construction watcher (2) says ldquoThe map shows the details on the building tells you the
address I like that thatrsquos a good way to be nosy and see what people are doing to their houses
Itrsquos a cool website so farrdquo
Hardest Worker (4) says ldquoIt seems kind of confusing at first Irsquom having trouble
understanding specifically what it is for I do like that it has the maps The map on the home
page showing recent permits is useful
Permits 6 out of 13 testers (46) mentioned the permit information when reviewing the homepage
Home buyer (1) says the homepage ldquolooks like itrsquos showing construction permits for a
specific location in the neighborhood shows whatrsquos aroundrdquo
4
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
Not sure who target audience is 5 out of 13 testers were not clear about who the target audience for the website is Here are some
things our testers said
Architect Dropout (11) says ldquoIt doesnrsquot seem super targeted to your average Jane seems
targeted to a business not very consumer targetedhellip doesnrsquot seem to want to sell me anything
feels more like an industry siterdquo
Both HomeSweet (12) and Big on Community amp IT Field geekchic (3) said that
they thought this was a real estatehomebuyers website
Explore the site Whats the first thing you do
When exploring the website most testers did not an overwhelmingly clear first step or action 4 out of
13 testers (31) viewed or clicked on the map on the homepage 3 testers (25) typed in an address
while the rest of the testers did a variety of other first actions
4 ndash Viewed or Clicked on Map
3 ndash Typed in a Chicago Address
2 ndash Click Find Permits
1 ndash Other Clicked all permits list
1 ndash Other Clicked on new permit picture
1 ndash Other Looked at the key to see what information is available
1 ndash Other Recent New Construction Permit
0 ndash Click on Sign in Features
0 ndash Click Companies
0 ndash Click Activities
0 ndash Click About
Tell us more about the first thing you did A lot of testers were drawn to the map since it encompassed a lot of the homepage and testers liked
using the map to find more information Other testers typed in an address that they were familiar with
such as their home address to see what information would show up Here are some responses from
testers about the first thing they did
Construction watcher (2) clicked the all permits list and said ldquoI would prefer to look at the
individual list because the full-screen map didnrsquot show any details on the individual permitshellip Itrsquos
easier to see and scroll down the listrdquo
Iggyrsquos Mom (7) navigated around the map on the home page ldquoIt is easy to click on a point to
get more information The icons make sense Explored permit detail page Wondering how far
back map on home page goesrdquo Iggyrsquos Mom was curious about how ldquorecentrdquo was being defined
Community Advocate (8) typed in an address because ldquoIts the first thing that came to
mind Im curious about what it will say about this place where I live what information it would
show for thisrdquo
5
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
Next search for an address in your neighborhood that you might be interested in learning more about Tell us about your experience and the information you found out What address did you search for and what did you learn
The majority of testers searched their own home addresses 4 out of 13 testers had trouble searching
for an address For example Home buyer (1) tried to search by ldquoWicker Parkrdquo but could not find a
result Out of the testers that were able to complete the search these were the top pieces of
information they found on the address snapshot page (number indicated number of testers who
mentioned these pieces of data)
6 ndash Demographics
3 ndash Aldermanwardcommunity information
3 ndash Property taxes
3 ndash Crime
3 ndash Permits
2 out of 13 testers specifically called out that they did not know what ldquoHistoric Resourcesrdquo meant
Construction watcher (2) also wasnrsquot sure what zoning district meant
Here are some other things testers told us
First time looker (9) was confused by the ad with the rental prices that was in the middle of the
page and did not realize that it was an ad at first
Big on Community amp IT Field geekchic (3) was surprised by the large amount of data on this
page and thought it would useful for Aldermen community leaders and contractors
What was the most useful information you found on this page Why
Here are the most useful pieces of information testers found on this page
3 ndash Neighborhood data
2 ndash Crime data
2 ndash Permit information
1 ndash Nearest Public Transit
1 ndash Map was most useful
1 ndash TIF information
1 ndash Property taxes
Here are a couple of responses from testers who had difficulty finding useful information on this page
Recurring Student (13) says ldquoIt didnt show any useful info on my building but interesting
to see nearby permitsrdquo
First time looker (8) says ldquoTheres zoning information here that tells me something But its
not useful to merdquo
What was the least useful information you found on this page Why
Here are the least useful pieces of information testers found on this page
2 ndash Zoning
6
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
2 ndash Population datademographics
1 ndash School information
1 ndash PINs
1 ndash Comments section
1 ndash Adjoining tracts
1 ndash Historic information
1 ndash Permit information
1 ndash Nearby info
6 testers said pieces of information was the least useful because they were not sure what it meant or
there was not enough data available Here are their responses
Construction watcher (2) says ldquoZoning is a bit confusing but its not necessarily the least
useful I dont see anything un-usefulrdquo
Big on Community amp IT Field geekchic (3) wasnrsquot sure what ldquoPINsrdquo meant
Community Advocate (5) explained that she was not sure how she would the adjoining
tracts information
Non-Profit Pro (6) had trouble searching for an address and browsed ndash ldquoPopulation wasnt
useful because Im unsure what the neighborhood isrdquo
HomeSweet (11) says ldquoThe demographics because its not enough information It has a link
to go to the census But Id like to know averagerdquo
Recurring Student (12) says ldquoIts kinda difficult - the zoning info is least useful mostly
beacuse its not thererdquo
In what ways would you improve this Address Snapshot page Design Elements 5 out of 13 testers mentioned changing elements of the color and design as ways to improve the
Address Snapshot page 2 out of these testers brought up that the advertisements on the page blend too
much with the page For example HomeSweet (12) says ldquoVisually the page is rather simplistic and
not in a way that makes it easy to read Its not immediately clear that the ad is an ad
2 other testers said they wanted different map views such as a 3-D perspective or street view
Highlight or change information structure 3 testers thought that information architecture on the pages should change and different pieces of
information should be highlighted Non-Profit Pro (6) said they wanted to see violations first and
Iggys mom (7) said that ldquothe most recent permits are more interesting than map and neighborhood
data Move those aboverdquo
Better definition or descriptions 3 testers mentioned providing better definitions about the information found on the Address Snapshot
page For example Iggys Mom (7) was not sure what ldquoHistoric Resourcesrdquo means and Recurring
Student (13) did not know what a PIN is In addition Chicago Explorer (10) wanted thought that
7
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
the ldquoBuilding Informationrdquo headline encompassed all of the information on the page so it would make
more sense to add different subtitles
Add more information about nearby buildings 2 testers wanted to have more information about what nearby businesses and restaurants were near the
address that they searched Another tester Architect Dropout (11) was very interested in learning
about what the building used to be For example if it was a gas station or a dry cleaner
Next under Find Permits choose in certain places amp boundaries Pick a place
such as a community or neighborhood area and tell us about your experience and
the information you learned
When reviewing a place under ldquoFind Permitsrdquo the majority of testers had questions about the data they
were looking at Here are some of the questions testers were asking
ldquoAre these permits already approvedrdquo -Big on Community amp IT Field geekchic (3)
ldquoTIF district I want to know what that isrdquo -Non-Profit Pro (6)
ldquoWhats to be gained by showing the total estimated costs of the projects What does change
time mean How do you get access to the records Do you have a way to get it quicklyrdquo ndash
Construction Watcher (2)
First time looker (9) asked what the purpose of permits were for and thought that permits
were only needed when opening a store
ldquoIt looks like a long list of permits that have been issued This ones a lot of money its $1
million and two down this one is $1 for electric wiring Maybe its just a placeholder and they
dont know what its going to costrdquo ndashCommunity Advocate (8)
ldquoEnterprise zone-- is that a TIF District ndashHomeSweet (12)
2 out of 13 testers specifically mentioned that permits were not useful to them
In addition Big on Community amp IT Field geekchic (3) and Community Advocate AL (5)
both wanted to compare permit data between neighborhoods
Chicago Explorer (10) and First time looker (9) both mentioned the paid subscriptions on this
page First time looker (9) thought the paywall in the description stifles here curiosity She hasnt
used it enough to make a decision - there is no information on a trial readily available no free content
on the outset which turns her off because she doesnt even know if its valuable to her yet Chicago
Explorer (10) added that ldquoSubscribe-- doesnt appeal to me but would if I were a mogulrdquo
How useful do you find this information
5 Very Useful 17 (2)
4 Useful 50 (6)
3 Neutral 8 (1)
2 Slightly Useful 25 (3)
1 Not Useful 0
8
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
Next under Find Permits choose the map option and explore the map Tell us
about your experience and the information you learned
When testers were asked to look at the map under ldquoFind Permitsrdquo some testers tried to decipher what
the circles with numbers indicated A couple of testers were not sure and assumed that the number
indicated the number of permits in the area Here are some other responses from testers
Chicago Explorer (10) thought that the two permits appearing in the South Loop were too
few since so many things are happening on Michigan Ave ldquoThere is a lot going on there and
there are 4 permitsrdquo She then discovered it was only for the past 14 days and told that the
timeline was not very clear Hardest worker (4) was also not clear on the timeline of the
map
Recurring Student (13) says ldquoThis is really cool This gives me a much better idea in my
head of whats happening The first thing I looked at is replacing a wood porch Seeing it here
gave me a picture of the porches that are on the back on buildings It says lsquoissued two weeks
agorsquo makes it standout It gives me a good idea of whats going onrdquo
Did you find this information useful
Yes 83 (10)
No 17 (2)
Why or why not
Here are some responses from testers who said ldquoNordquo this information was not useful
Home buyer (1) says ldquoI dont really use this information when looking for a houserdquo
Community advocate (8) had some issues finding the right place to type in a neighborhood
and where to input an address Also the list view of this (on Places) is a little lengthy
Here are a couple of responses from testers who said ldquoYesrdquo this information is useful
Chicago Explorer (10) thinks that seeing the history of the neighborhood through permits is
interesting If she was starting a business or looking for a property it would be useful but she
would be someone who would not look for the last 14 days
HomeSweet (12) says ldquoYes useful and fascinatingrdquo
Next explore the site and choose something that youre interested in learning about What did you choose
3 ndash Architects
2 ndash Demolition
1 ndash Resources
1 ndash History research
1 ndash Top Companies
1 ndash Permits
9
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
1 ndash Browses map
1 ndash New building information
Tell us why you chose what you did and about your experience
Here are some responses from our testers
Big on Community amp IT Field geekchic (3) wanted to see more information about Top
Companies amp Architectsrdquo but reached the monthly subscription page He says ldquoYou get
excitedhellip and then you have to pay morerdquo He sees a real use of this website for contractors
Community Advocate (8) chose the Demolition Tracker out of curiosity ldquoIve got friends
in Detroit and I read articles about that and demolition crews showing up and people there
squatting when the demolition crews Im curious how many buildings get destroyed and where
they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a nice touch
Some of these are pretty nicerdquo
Hardest Worker (4) chose Resources and says ldquoIt tells you about the types of permits and
fees It is understandable It gives you a list of assistance programs It actually tells you what the
permits are It is very useful ldquo
Do you like Chicago Cityscape
Yes 83 (10)
No 17 (2)
Would you use Chicago Cityscape in the future
Yes 83 (10)
No 17 (2)
In what ways would you improve Chicago Cityscape Design Here are some ways that testers recommended improving design elements on Chicago Cityscape
Add more color and imagery
Make the font a little bigger
Add a legend to the map to describe icons
Ads can be invasive and sometimes do not look like ads
First time looker (9) adds ldquoIts a lot of words to read It might be useful because theres a lot of
information - but if I just want to see something I want to see then probably not my first choicehellip I just
realized that the search bar is the most importantrdquo
10
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
Audience Throughout the test testers made mention of the targeted audience and made commented how certain
features are more useful to some groups and not others Here are a few responses from our testers
when asked how to improve Chicago Cityscape
Community Advocate AL (5) asked who the audience was She also asked if this could be
used to find major developers
Chicago Explorer (10) says ldquoit seems very oriented to construction information not at all
as marketable as sites such as Apartment Findersrdquo Chicago Explorer doesnt see this as
particularly useful for a homebuyer and thinks that it is more for professional purposes
Do you like CUTGroup Yes 100 (12)
No 0
Did you like this CUTGroup test
Yes 100 (12)
No 0
Anything else to add
Construction watcher (2) says ldquoI would like to see more tests in the future geared towards
issues for disabled people like apps that benefit people that are disabledrdquo
Community advocate (8) says ldquoLess applicable to day to day life compared to the transit
app I think I did one other with restaurant inspection results (that was interesting but I havent
used that at all)rdquo
Iggyrsquos Mom (7) says ldquoSite seems very usablerdquo
11
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
Results
Information 12 out of 13 testers are interested in learning more about what is being built or torn down in their
neighborhoods and most look to community news outlets (such as DNA Info or Everyblock) for this
type of information When learning about a property testers said that these are the most important
pieces of information property information tax information neighborhood data and violations at that
specific address
When testers were asked to search for an address in their neighborhood most of them searched for
their home addresses and called out these pieces of data on the Address Snapshot page
demographics Aldermenward information property taxes crimes and then permits While there was
not a one-sided response to the least useful information question a lot of testers had questions about
the data they were seeing on the pages Here are a couple of ways that testers would improve the
Address Snapshot page
Change up the design elements 5 out of 13 testers mentioned changing elements of the
color and design as ways to improve the Address Snapshot page HomeSweet (12) says
ldquoVisually the page is rather simplistic and not in a way that makes it easy to read Its not
immediately clear that the ad is an ad
Highlight or change information structure 3 testers thought that information on the
pages should change and different pieces of information should be highlighted Testers also
mentioned that there was a lot of information on these pages and it would be better if they
were organized with better definitions and descriptions
When looking at the permit information testers had an easier time navigating the permit information on
the map versus the information listed on the community or neighborhood area Testers again had a lot
of questions about the data they were looking at here are some examples
ldquoAre these permits already approvedrdquo -Big on Community amp IT Field geekchic (3)
ldquoTIF district I want to know what that isrdquo -Non-Profit Pro (6)
ldquoWhats to be gained by showing the total estimated costs of the projects What does change
time mean How do you get access to the records Do you have a way to get it quicklyrdquo ndash
Construction Watcher (2)
83 of testers thought that the permit information was useful or interesting Two testers wanted to
compare permit data in their neighborhood to other neighborhoods
Chicago Explorer (10) thought that seeing the history of the neighborhood through
permits is interesting
12
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
Usability For the most part testers found it very easy to navigate the website There was some confusion when
ads had a light background and matched Chicago Cityscape In addition testers had questions about the
map icons and had questions about the data types or the timeline of what was being displayed
When first exploring the website most testers did not an overwhelmingly clear first step or action 4
out of 13 testers (31) viewed or clicked on the map on the homepage 3 testers (25) typed in an
address while the rest of the testers did a variety of other first actions Most importantly when testers
were first reviewing the homepage 5 out of 13 testers (31) were not clear who the audience was
Audience Throughout the test testers mentioned useful and not useful information on every page and often
distinguished which information would be useful to one group but not to others As mentioned before
testers had questions about the audience ever since the start of the test
Architect Dropout (11) says ldquoIt doesnrsquot seem super targeted to your average Jane seems
targeted to a businessrdquo
Both HomeSweet (12) and Big on Community amp IT Field geekchic (3) said that
they thought this was a real estatehomebuyers website
Chicago Explorer (10) and First time looker (9) both mentioned the paid subscriptions on the
Find Permits community or neighborhood pages First time looker (9) thought the paywall in the
description stifles here curiosity She hasnt used it enough to make a decision - there is no information
on a trial readily available no free content on the outset which turns her off because she doesnt even
know if its valuable to her yet Chicago Explorer (10) added that ldquoSubscribe-- doesnt appeal to me
but would if I were a mogulrdquo
Chicago Cityscape has a great opportunity to teach residents about buildingproperty information and
permits and then provide a platform for residents to learn more about what is happening in their own
neighborhoods The best way that can happen is to continue to include definitions and descriptions of
terms so these topics become more accessible
It is also important to consider audience for this website and provide the proper pathways for
individuals to get the information that they need whether they are an involved community member
home buyer or a contractor Defining the purpose of this site and how this data is useful to multiple
groups of people at the beginning (on the homepage) will give individuals the grounding to use the data
provided
13
Tester
1
Tester Profile (given by tester)
Home buyer
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
No
How do you find out about these changes in your neighborhood
Walking around
What information about a property is most useful to you when purchasing a home or other
property
The size of the apartment
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Very Important
Historic resources nearby Very Important
14
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Map of a certain area - looks like its showing construction permits for a specific location in the
neighborhood - shows whats around The tester first noticed the map and that it lists different permits
for different locations
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
It opened a link Im looking to see what it is Looks like its either a store or a service for plumbing and
sewers (Clicked because it was highlighted on the map)
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I went to Wicker Park but it couldnt find it in the search (Typed in Wicker Park - expecting to find the
neighborhood) I googled my home address and I see a map of different buildings around it Its telling me
data about demographics in the neighborhood which I find interesting It shows where the schools train
stations are (which for me is very important) and also talks about crime (Pleased to know that theres
no crime in the area)
What was the most useful
information you found on
this page Why
The train station because I use
public transit
What was the least useful information you found on this
page Why
Schools - I wouldnt send kids to these schools
In what ways would you improve this Address Snapshot page
information about restaurants or entertainment - a link to be able to find laundromats
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
15
The map shows Chicago and different suburbs with numbers - I assume the number are associated with
the number of permits in the area I can zoom in and see the number of permits requested in different
area Some have numbers and some have the little screwdrivers Push-pins And when I click on it it
tells me whats going on For example a renovation
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The map shows Chicago and different suburbs with numbers - I assume the number are associated with
the number of permits in the area I can zoom in and see the number of permits requested in different
area Some have numbers and some have the little screwdrivers Push-pins And when I click on it it
tells me whats going on For example a renovation
Did you find this
information useful
No
Why or why not
I dont really use this information when looking for a house
Next explore the site and choose something that youre interested in learning about
What did you choose
I chose architects
Tell us why you chose what you did and about your experience
Might be useful - They also tell me what people charge - which is useful
OVERALL REVIEW Do you like Chicago
Cityscape
No
Would you use Chicago Cityscape in the future
No
In what ways would you improve Chicago Cityscape
Its very basic - not too many colors I would prefer something more colorful to make the information
pop - It looks like a fake site to me If I was looking for houses to rentbuy Id go to sites like
properties or Rentcom (Redfin does this too)
Do you like CUTGroup Did you like this CUTGroup test
16
Yes
Yes
Anything else to add
Pretty exciting
252015 44452 PM
17
Tester
2
Tester Profile (given by tester)
Construction watcher
Proctored by
Steven
What type of device are you using for this test
Dell laptop with ZoomText
Is this your normal device
that you use everyday
No
If not what is your primary device
iPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
2 - 3 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Walking around TV stations (ABC7)
What information about a property is most useful to you when purchasing a home or other
property
Whether its new or old the condition of the property I would like to have a home inspection and the
price and the location
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Important
Property tax Information Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Slightly important
18
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
This website is talking about building permits and things that have been done to the properties Its
asking you to put in an address The map shows the details on the building tells you the address I like
that thats a good way to be nosy and see what people are doing to their houses Its a cool website so
far
Explore the site Whats the first thing you do
Clicked All Permits List
Tell us more about the first thing you did
I would prefer to look at the individual list because the full-screen map didnt show any details on the
individual permits They dont give you any details about what youre going to find when you click on it
Its easier to see and scroll down the list I like the full-screen map because you dont have to scroll
around so much to find something to click on Top 4 isnt very helpful to me it means what people
clicked on the most It should say most popular permit types if theyre the ones most frequently coming
in
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for my home address [ADDRESS REMOVED] I dont know what the Chicago Historic
Resources Survey is The zoning info thats good there What does the zoning district mean There are
two different bullet points here that indicates two different sections Take the other dot out and make it
one section Or simply have an information thing to click to figure out what it means or put that
somewhere else on the page Or a list of what all the codes mean The zoning thing thats a business
permit from September 2014 [Tester] was a little confused about the connection between the map and
the zoning information [The green Census tract overlay is hard to see]
What was the most useful
information you found on
this page Why
I think the maps most useful if
you know what box to click on
in the layers list
What was the least useful information you found on this
page Why
Zoning is a bit confuse but its not necessarily the least useful I dont
see anything unuseful
19
In what ways would you improve this Address Snapshot page
Take the zoning bullet point out The color of the on the map Maybe you would do better if thats a
bold black line Research with eye doctors or someone who knows more about that what people who
are color blind can see
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen
The mouse pointer reappears when you hover on the Leaflet permit clusters
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen
The mouse pointer reappears when you hover on the Leaflet permit clusters
Did you find this
information useful
Yes
Why or why not
Except the issue described above
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I see the name of the architect Lets see what Richard Fencl is doing Hows it sorted (Its sorted by the
total value of the projects theyre working on) Shouldnt it be based on consumer reports Or what
their standing is in the community [The middle of the page which would be a login form is missing]
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
20
In what ways would you improve Chicago Cityscape
After it gets some improvements Is it just the city or is it nationwide [Its just the city] Theres all of
these databases all over the country Why not have one website that has all of this information in one
place Lets say I want to move to Florida and I type in that address and then I get all of the same
information Add a ticker to the top of the page What would I say Find some interesting information to
put in the ticker Is there crime data (Yes showed him the Crime tab on Neighborhood Data on
Address Snapshot that leads to the Chicago Tribune) He pointed out that there may alternative
websites like SpotCrime Population is demographics might be clearer that this is a population chart
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I would like to see more tests in the future geared towards issues for disabled people like apps that can
benefit people that are disabled
252015 52908 PM
21
Tester
3
Tester Profile (given by tester)
Big on Community amp IT Field geekchic
Proctored by
Sonja Marziano
What type of device are you using for this test
HP probook Windows 7
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Newsletters recently been networking Tom Tresser CivicLab knowledgable about the TIF Illumination
Project
What information about a property is most useful to you when purchasing a home or other
property
Property value good education in area access to public transit access to marketplaces
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Neutral
22
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
First glance typical homebuyer website to show homes and locations Looks like Google Maps - maybe
directions Posts (permits) to give information from different homes in different wards This is pretty
awesome Easy to understand Buttons are big More detail with construction -- thinking about
commuting
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Wanted to check the map drawn to that Chose the warning sign because human nature - provided
demolition information Box was locked behind the key Wanted to explore the map The permit post
looked almost like an ad Interested in the satellite feed Explored the map and was interested in
OpenStreetMap clicked that More color coding diagram Chose full-screen map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Home address - saw his house Property tax info stood out Likes the neighborhood data especially if
you are moving Parcels notices the census tracts layers but could not see where the boundaries
History of the population change - Wow - only looked at demographics and went to the census
reporter page tables Surprised by the large amount of data -- thinks it would be useful for Aldermen and
other community leaders Sees the use for contractors Notices the demolition permit which was part of
the school nearby
What was the most useful
information you found on
this page Why
Taxes and neighborhood data
What was the least useful information you found on this
page Why
PINs - wasnt sure what this meant
In what ways would you improve this Address Snapshot page
Design - would want more pop-up window to get more information Tabs to take to you each of the
sections of the Address Snapshot pages instead of the ads Wants to be able to go to more
importantinteresting parts Different background -- something more dynamic Better placement of the
23
ads felt like one was just in the middle
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Went to the full-screen map after looking at the map on the homepage (second thing) Checked and
unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight
train tracking associated with construction (with directions)
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Went to the full-screen map after looking at the map on the homepage (second thing) Checked and
unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight
train tracking associated with construction (with directions)
Did you find this
information useful
Yes
Why or why not
Next explore the site and choose something that youre interested in learning about
What did you choose
Top Companies
Tell us why you chose what you did and about your experience
Log in to Top Companies amp Architects verb to see Monthly subscription You get excitedand then
you have to pay more See a big use for contractors (used to be in construction - Local 1 Ironworks --
agile methodology) Blue1647 wants to expand to the Southside -- this would be really useful to them
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
24
Impressed by the website to learn more about Chicago Promote to get to know your city Checked
out the About Hot button topics and links to go to to make sure people see certain sites New articles
from newsletter Font a little bigger
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Critical as a techie but did not see too many problems on this site Interested in seeing a CUTGroup
profile
252015 53359 PM
25
Tester
4
Tester Profile (given by tester)
hardest worker
Proctored by
Josh Kalov
What type of device are you using for this test
Dell e6440 laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
Smartphone Android
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
2 - 3 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Local news Redeye 311 website
What information about a property is most useful to you when purchasing a home or other
property
previous owner What is the property actually worth
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Very Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Neutral
Violations at the address Neutral
Historic resources nearby Important
26
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It seems kind of confusing at first Im having trouble understanding specifically what it is for I do like
that it has the maps The map on the home page showing recent permits is useful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Draw custom place under permits - Companies places
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] Historic properties populations schools public transit crime rates building
improvements The ward community etc information is useful
What was the most useful
information you found on
this page Why
Neighborhood Data It is not
readily available
What was the least useful information you found on this
page Why
The comments section
In what ways would you improve this Address Snapshot page
Add Ground view (Google Street View)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
It is showing everything that was listed but now on the map The options could be more specific Days
for what - What does the days drop down mean Last 14 days
How useful do you find this information
27
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
It is showing everything that was listed but now on the map The options could be more specific Days
for what - What does the days drop down mean Last 14 days
Did you find this
information useful
Yes
Why or why not
It is quick and accessible It gives you the specific information you
need
Next explore the site and choose something that youre interested in learning about
What did you choose
Resources
Tell us why you chose what you did and about your experience
It tells you about the types of permits and fees It is understandable It gives you a list of assistance
programs It actually tells you what the permits are It is very useful
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
Be able to see the contractor reviews without logging in Make all the features accessible without logging
in Have pictures with the building permits table Make the contractors list more specific (by area) The
website is a little plain It could be more decorative It would nice if there was a link for information to
get a permit or request a demolition You cant access the services that it tells you about
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
28
It doesnt have a lot of ads It gives you a lot of choices and it is detailed about the properties on there
It is nice that it is up to date The year in review is nice because it shows progress It is amazing to have
all this information
252015 53446 PM
29
Tester
5
Tester Profile (given by tester)
Community Advocate
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
(Largelots) I just watch the news - Chicago Tribune (thats where i read about the lots)
What information about a property is most useful to you when purchasing a home or other
property
The value of the property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Important
30
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
(She also looks up realtorcom) Its a map And its showing me new constructions and demolitionson
a map
Explore the site Whats the first thing you do
Looking at the key to see what info is available what can it tell me
Tell us more about the first thing you did
Testers scrolls around - wants to use the satellite view If I can see it in real time itll tell me whats
there This site seems more for people who are developers owners If I was purchasing I would know
what these things would need
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Tester tried to enter an inexact address - though you could do an approx address Wow It has all the
information for my building - Zoning information doesnt have property tax information - no permits
found here No violations Tester found 107 violations According to the census we have the
demographics
What was the most useful
information you found on
this page Why
Its more useful to know that
its a TIF area I assuming zoning
helps that happen - and it has a
whole thing thats just zoning
What was the least useful information you found on this
page Why
The adjoining tracks - I dont know how I would use that
In what ways would you improve this Address Snapshot page
Can you make it 3D Everything else is cool Youve got the census track zoning (Oh When I put it in
satellite it is 3D Theres something about seeing something in real life that helps me get my
orientation)
Next under Find Permits choose in certain places amp boundaries
31
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Well its just giving me whats in the Chicagoland area and I can see right away where theyre building
the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of
permit Oh and itll give you the building names Several ways to look at this Clicked to see new
construction This seems pretty real time
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Well its just giving me whats in the Chicagoland area and I can see right away where theyre building
the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of
permit Oh and itll give you the building names Several ways to look at this Clicked to see new
construction This seems pretty real time
Did you find this
information useful
Yes
Why or why not
If I were a builder
Next explore the site and choose something that youre interested in learning about
What did you choose
How do I find out about more history research
Tell us why you chose what you did and about your experience
I just like to know whats in my neighborhood what Im next too - Curious Need to find comparison
charts architects
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
Its simple Pretty user friendly Um I dont know I guess I would -- I dunno Theres something a little
bit She asked who the audience was Could we go on this and go downtown and find major developers
32
They like that it has companies Wanted to cross reference election donations (In particular the Virgin
Hotel)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Something else we tested was more funds
252015 55330 PM
33
Tester
6
Tester Profile (given by tester)
Non-Profit Pro
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Hyperlocal newspapers community groups
What information about a property is most useful to you when purchasing a home or other
property
Proximity to public transportation home value
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Neutral
34
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Gives me a sense of the neighborhood lets me search for a property I might be interested in buying
gives me a full pic of whats going on there
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I checked to see if I could find my house and I couldnt so I figured that Id just browse
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at
neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The
LoopRiver North) I looked up my building and it gives me my alderman demographics of the
neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something
What was the most useful
information you found on
this page Why
The crime map is interesting -
its good to know that there
are no violations
What was the least useful information you found on this
page Why
Populatin wasnt useful because Im unsure what the neighborhood is
In what ways would you improve this Address Snapshot page
Id want violations to pop up first - have a learn moremore resources button Id want that to show up
first
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
35
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
Did you find this
information useful
Yes
Why or why not
Its certainly interesting - its defn intereting to see what types of new
buildings people are looking at
Next explore the site and choose something that youre interested in learning about
What did you choose
Looking at an address on Hamlin that was coded as a demoliation
Tell us why you chose what you did and about your experience
When she clicked the demolition - She saw that it was a nice house - wondering why its got so many
permits - why its being demod Ah she sees that the permit was for new constructin - but they have to
knock it down first Didnt realize the ads were ads at first
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I defn will We decided that we were going to look on Craigslist to find houses and this will let us get
some information in homes being sold by owners - sometimes its hard to get the story out of them
And its kinda fascinating to see new neighborhood
Do you like CUTGroup Did you like this CUTGroup test
36
Yes
Yes
Anything else to add
Works for a non-profit that has a website its interesting to learn how CUTgroup is done
252015 61849 PM
37
Tester
7
Tester Profile (given by tester)
iggys mom
Proctored by
Josh Kalov
What type of device are you using for this test
Dell e6440
Is this your normal device
that you use everyday
No
If not what is your primary device
windows laptop iphone
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
1 - 2 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Reading Logan Square list serv DNA Info
What information about a property is most useful to you when purchasing a home or other
property
Havent purchased before so not sure Previous purchase price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Neutral
Permits at the address Neutral
Violations at the address Important
Historic resources nearby Neutral
38
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
I always go to the map first Shows information on building permits Going to the map is more
interesting
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Navigated around the map on the home page It is easy to click on a point to get more information The
icons make sense Explored permit detail page Wondering how far back map on home page goes (what
is the definition of recent)
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when
they got it
What was the most useful
information you found on
this page Why
Finding the permit information
and getting permit details
Finding the PIN number
What was the least useful information you found on this
page Why
historic info is interesting but maybe not useful
In what ways would you improve this Address Snapshot page
I dont know what historic resources mean The most recent permits are more interesting than the map
and neighborhood data Move above those Nice having the alderman information
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
39
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
Did you find this
information useful
Yes
Why or why not
The ability to specify time frame
Next explore the site and choose something that youre interested in learning about
What did you choose
Permits Dashboard charts Year in Review
Tell us why you chose what you did and about your experience
Pages were not useful to me but might be for contractors or other people
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
The changes on the address snapshot page (moving permits above map and neighborhood data)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Site seems very usable
40
252015 63301 PM
41
Tester
8
Tester Profile (given by tester)
Community advocate AL
Proctored by
Steven Vance
What type of device are you using for this test
Dell (with ZoomText turned off)
Is this your normal device
that you use everyday
No
If not what is your primary device
Laptop at home desktop at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting
theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the
Chamber of Commerce websites or anything like that
What information about a property is most useful to you when purchasing a home or other
property
Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility
Cool things to do (bars) rentcost
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Important
Violations at the address Very Important
42
Historic resources nearby Important
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give
me a bunch of information about that address and the area (or maybe just that particular building but it
talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is
for houses or living spaces or just commercial
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
Its the first thing that came to mind Im curious about what it will say about this place where I live what
information it would show for this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Shows me a picture that I know is correct because thats what it is Its showing me the ward
neighborhood community area points it out on a map Its an interesting looking map [When prompted
he identified them as parcels] Got neighborhood data got property tax info Ive never paid property
tax their property tax bill is the first column there Im not sure what the assessment means Is that the
land or the building because I think it would be worth a lot more than that Its a fairly big building I
dont know what historic resources means I guess some buildings that are listed as having some historic
significance Theres a bunch of Ukrainian churches nearby
What was the most useful
information you found on
this page Why
Assessments and property
taxes would be important if I
were to live in this
neighborhood I would want to
know how much property
taxes Rent would be great
because it eats up 20-50 of
What was the least useful information you found on this
page Why
The permits stuff is kind of dry information Upgrade balcony Not
too necessary for me to know that
43
peoples income
In what ways would you improve this Address Snapshot page
Schools Ah its there I didnt look too closely there I see that these are schools where theyre
guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school
means All of this is cryptic
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
Did you find this
information useful
No
Why or why not
There was some issues finding the right place to type in a
neighborhood and where to input an address The list view of this (on
Places) is a little lengthy
Next explore the site and choose something that youre interested in learning about
What did you choose
Demolitions Tracker
44
Tell us why you chose what you did and about your experience
Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews
showing up and people there squatting when the demolition crews Im curious how many buildings get
destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a
nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I think its cool pretty interesting it would be more applicable er worthwhile for developers and
homeowners people moving less familiar with the city Fortunately my roommates did the leg work
finding this place we have a really cool landlord Moving sucks so you dont want to deal with that
Maybe down the line at some point I personally have no idea how good a school is That one that I walk
by a million times I dont know anything about it
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Less applicable to day to day life compared to the transit app I think I did one other with restaurant
inspection results (that was interesting but I havent used that at all)
252015 63416 PM
45
Tester
9
Tester Profile (given by tester)
First time looker
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
A lot of new restaurants coming in - maybe the grocery stores
What information about a property is most useful to you when purchasing a home or other
property
The price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Neutral
Violations at the address Very Important
Historic resources nearby Not at all important
46
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
For me I think its a map for looking for an address Notices the map first The map is very good here I
think that the picture is maybe should be bigger than the map - otherwise Im looking for some
directions website (Navigation website)
Explore the site Whats the first thing you do
Clicked on new permit picture
Tell us more about the first thing you did
Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK
ITS PART OF THE SITE) Theres not really any information I can see here The address that was
returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south
loop)
What was the most useful
information you found on
this page Why
Theres zoning information
here that tells me something
But its not useful to me
What was the least useful information you found on this
page Why
Not sure
In what ways would you improve this Address Snapshot page
List some more information here (Tester sees the neighborhood information) - I would like to know
the property information tax info neighborhood data
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
47
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
Did you find this
information useful
Yes
Why or why not
More clear to me - more logic I think If I see the place first I dont
know where it is The address number doesnt give me that
impression
Next explore the site and choose something that youre interested in learning about
What did you choose
Im wondering why the picture is changing
Tell us why you chose what you did and about your experience
Its kinda weird the pictures keep changing (The one showing the latest permit)
OVERALL REVIEW Do you like Chicago
Cityscape
No
Would you use Chicago Cityscape in the future
No
In what ways would you improve Chicago Cityscape
I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a
lot of words to read It might be useful because theres a lot of information - but if I just want to see
something I want to see then probably not my first choice Id still take a look (For the home we use
Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for
what I want to purchase So I think the picinformation drags too much of my attention Although I like
the map same thing I just realized that the search bar is the most important
48
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I think this website I need more time to explore It looks good for now - like the map the most But I
think the map is kinda too big for the first page Because its a home purchasing website Ill just type the
address where i want to buy I
252015 71125 PM
49
Tester
10
Tester Profile (given by tester)
Chicago Explorer
Proctored by
Daniel Ronan
What type of device are you using for this test
Dell Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iphone5 MacBook Pro at home
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info
Chicago
What information about a property is most useful to you when purchasing a home or other
property
Assuming location is first then price condition of property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Very Important
Historic resources nearby Neutral
50
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer
targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an
industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I
can get more information as a member seems like it - access to more data Announces more permits
that are entered
Explore the site Whats the first thing you do
Recent New Construction Permit Search is also very prominent
Tell us more about the first thing you did
Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this
part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it
looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in
West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to
be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info
- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The
pin on the map is not quite accurate but it says that the location is approximate
What was the most useful
information you found on
this page Why
The neighborhood data is
probably the most valuable
demographics schools
What was the least useful information you found on this
page Why
A lot of nearby information if I was looking for one address doesnt
think at all of the permits nearby would be that helpful information
balance seems off with this address and nearby permits
In what ways would you improve this Address Snapshot page
Headlines - Building information headline could encompass all the info on the page so it would be wise
to change this title There could be a more specific label such as Historic and Zoning information
51
Disappointed there was no historic resources survey information so that surprised me the fact that
there is none seems weird
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
Did you find this
information useful
Yes
Why or why not
Yes seeing the history of the neighborhood through permits is
interesting she thinks she could explore if she was starting a business
or looking for a property it would be useful I would be someone
who would not look for the last 14 days
Next explore the site and choose something that youre interested in learning about
What did you choose
New two story climbing wall [ADDRESS REMOVED]
Tell us why you chose what you did and about your experience
52
Caught her attention because it had a light blue pin Something that is slightly unusual - a two story
climbing activity
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
It seems very oriented to construction information not at all as marketable as sites such as Apartment
Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home
buying everyday Someone as interested in Chicago might like this more if it was more marketed to
them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup
Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is
getting people from the neighborhoods and not asking them to come to the Loop Become a member
and monitor building permits and violations for your clients - seems very corporate and not at all
accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is
more for professional purposes especially since they are from groups not individuals such as
homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken
as not an ad
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Wonders whether the test would be better targeted to respondents using a scenario-based track and
what they are trying to find Home business siting construction company builder etc
252015 72207 PM
53
Tester
11
Tester Profile (given by tester)
Architect Dropout
Proctored by
Sonja Marziano
What type of device are you using for this test
iPad
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhone pc laptop at home and work
What browser are you using right now
Safari
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps
What information about a property is most useful to you when purchasing a home or other
property
Location access to transit and sidewalks
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Neutral
54
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post
Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile
images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping
drawing custom place
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Clicked on map images (set up as tiles) could not interact with the map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for address tries to pre-populate with option but cannot access those options 915 W
Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is
similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking
which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title
gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling
below the map Top left frame is start gt moves right on the top navigator Jump to screen reader
users SR tag JAWS provides options to bypass or jump to certain sections of the site
What was the most useful
information you found on
this page Why
NA
What was the least useful information you found on this
page Why
NA
In what ways would you improve this Address Snapshot page
Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used
for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog
parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk
score
55
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
Did you find this
information useful
No
Why or why not
NA
Next explore the site and choose something that youre interested in learning about
What did you choose
NA
Tell us why you chose what you did and about your experience
NA
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
NA
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
56
Anything else to add
Maureen will be using her JAWS system and filling out the rest of the test at home
252015 72602 PM
57
Tester
12
Tester Profile (given by tester)
HomeSweet
Proctored by
Daniel X ONeil
What type of device are you using for this test
Dell Latitude E6440
Is this your normal device
that you use everyday
No
If not what is your primary device
Desktop computer at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
By walking or riding around the neighborhood and seeing them
What information about a property is most useful to you when purchasing a home or other
property
Price number of bedrooms condition of the home property tax photographs of interior and exterior--
as many as possible
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Important
58
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like its some sort of real estate website But it is more specific because its going to tell me
about the building and the location As a renter this is very important to me to see as a potential rental
space I see they have school information In Chicago I dont see that as reliable On real estate sites it
is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN
search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and
teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a
neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a
legend In the right hands this can be more and more useful Community organizers and people looking
to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats
delightful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Oh and I can look at whos doing what These are from all over the city If I were more
knowledgable I could use this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a
lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab
Checked on school Checked the info it comported with her knowledge Feels better when the crime is
in someones home
What was the most useful
information you found on
this page Why
The crime info was quite useful
because its interesting I can
use this to show my kid
What was the least useful information you found on this
page Why
The demographics because its not enough information It has a link
to go to the census But Id like to know average incon
In what ways would you improve this Address Snapshot page
59
Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks
indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights
Violations at this address How did I miss this She does not make comments but other people do
Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it
easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier
to read
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
Did you find this
information useful
Yes
Why or why not
Yes useful and fascinating
Next explore the site and choose something that youre interested in learning about
What did you choose
Stays on the map and scrolls south
Tell us why you chose what you did and about your experience
Found the house where her mother was born
OVERALL REVIEW Do you like Chicago
Cityscape
Would you use Chicago Cityscape in the future
60
Yes
Yes
In what ways would you improve Chicago Cityscape
Maybe they need to put a legend with all these little icons for less sophisticated users like me
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Its exciting to see stuff like this
252015 73202 PM
61
Tester
13
Tester Profile (given by tester)
Recurring Student
Proctored by
Christopher Whitaker
What type of device are you using for this test
PC Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhoneiPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you
hear things
What information about a property is most useful to you when purchasing a home or other
property
Utilities and what the average is - is rent including - history of whats happened for the past ten years
(roofs piping electric major issues) Like a complete diagnostic
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Neutral
Property tax Information Neutral
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Very Important
62
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like a place to enter in an address and see an image of the building a brief description and
basics about the community - and also the more political information (like which ward) Throws up a
map - looks like its annotated with constructions
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I entered my own address and it didnt find my address in historical data gives me zone information
light manufacturing Its actually showing the lot next door They just finished construction The area
used to be manufacturing
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
My home address
What was the most useful
information you found on
this page Why
It didnt show any useful info on
my building but interesting to
see nearby permits
What was the least useful information you found on this
page Why
Its kinda difficult - the zoning info is least useful mostly beacuse its
not there
In what ways would you improve this Address Snapshot page
I love historic building and know the history of our building - would like to have seen that Its really
cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what
the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at
2007)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
63
and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
Did you find this
information useful
Yes
Why or why not
I can see myself looking at this to see if something was issued (nearby
construction)
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by
estimated construction costs for the year which is kinda interesting because it shows the one we may be
hearing about the most My sister in law is an architect
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I liked the history information - like landmarks Id want to see some of that in here I find it really
interesting - and I think its important For example Why is this name super-popular (One of the first
64
people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our
building now that area is so built up and different) The schools expanding (Greektown)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Nope
252015 73412 PM
65
Make $20 for a test of a building projects website
Hi ltltFirst Namegtgt
Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website
This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards
Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form
We are planning to be in the Logan Square neighborhood for this test
We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers
For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago
Thanks for being a member of the CUTGroup As usual call or write with questions
Remember if you want to be a part of this test please complete this form
shyshy
Daniel X ONeil(773) 960shy6045
Subscribe Share Past Issues Translate
66
doneilcctorg
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Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
Subscribe Share Past Issues Translate
68
Daniel X ONeil(773) 960shy6045doneilcctorg
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69
Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
Subscribe Share Past Issues Translate
70
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0 0 0
71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
Part I Responses Are you interested in what is being built or torn down in your neighborhood
Yes 92 (12)
No 8 (1)
How do you find out about these changes in your neighborhood
6 ndash Community news outlets
4 ndash Walking around neighborhood
2 ndash TV stations
1 ndash Civic Lab (TIF Illumination Project)
1 ndash 311 Website
1 ndash Aldermen Emails
Here are some specific neighborhood groups or news outlets (in no particular order)
Chicago Tribune
DNA Info
Everyblock
Gapers Block
Logan Square ListServ
Redeye
What information about a property is most useful to you when purchasing a home or other property Testers had a wide range of answers as to what property information was the most useful when
purchasing a homeproperty Some testers have never purchased a home before and only rent The
highest responses to this question were around price of the property and the property value Here is a
count of the number of times we heard a specific response
5 ndash Price
4 ndash Property value
3 ndash Close to public transit
3 ndash Neighborhood amenitiesresources (ex schools shops parks etc)
3 ndash Condition of property
2 ndash Location
2 ndash Size of property
2 ndash Property taxes
1 ndash Age of property
1 ndash Neighborhood safety
On a scale from 1 - 5 how important are these pieces of information to you when learning more about a property What would you care about
2
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
Building amp Zoning information
5 Very Important 8 (1)
4 Important 31 (4)
3 Neutral 61 (8)
2 Slightly Important 0
1 Not Important 0
Property information
5 Very Important 69 (9)
4 Important 8 (1)
3 Neutral 23 (3)
2 Slightly Important 0
1 Not Important 0
Property tax Information
5 Very Important 69 (9)
4 Important 23 (3)
3 Neutral 8 (1)
2 Slightly Important 0
1 Not Important 0
Neighborhood data
5 Very Important 46 (6)
4 Important 46 (6)
3 Neutral 8 (1)
2 Slightly Important 0
1 Not Important 0
Permits at the address
5 Very Important 23 (3)
4 Important 31 (4)
3 Neutral 23 (3)
2 Slightly Important 23 (3)
1 Not Important 0
Violations at the address
5 Very Important 54 (7)
4 Important 38 (5)
3 Neutral 8 (1)
3
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
2 Slightly Important 0
1 Not Important 0
Historic resources nearby
5 Very Important 15 (2)
4 Important 31 (4)
3 Neutral 38 (5)
2 Slightly Important 8 (1)
1 Not Important 8 (1)
Permits nearby
5 Very Important 0
4 Important 23 (3)
3 Neutral 31 (4)
2 Slightly Important 31 (4)
1 Not Important 15 (2)
Part II Responses
Review the homepage What do you think this Web site does
When reviewing the homepage the majority of testers mentioned one of these three features or topics
map on the homepage permits and who they thought the target audience is for the website Here are
key responses
Map 9 out of 13 testers (69) mentioned the map located on the homepage Here is what our testers said
Iggys Mom (7) says ldquoI always go to the map firsthellip [it] shows information on building
permits Going to the map is more interesting
Construction watcher (2) says ldquoThe map shows the details on the building tells you the
address I like that thatrsquos a good way to be nosy and see what people are doing to their houses
Itrsquos a cool website so farrdquo
Hardest Worker (4) says ldquoIt seems kind of confusing at first Irsquom having trouble
understanding specifically what it is for I do like that it has the maps The map on the home
page showing recent permits is useful
Permits 6 out of 13 testers (46) mentioned the permit information when reviewing the homepage
Home buyer (1) says the homepage ldquolooks like itrsquos showing construction permits for a
specific location in the neighborhood shows whatrsquos aroundrdquo
4
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
Not sure who target audience is 5 out of 13 testers were not clear about who the target audience for the website is Here are some
things our testers said
Architect Dropout (11) says ldquoIt doesnrsquot seem super targeted to your average Jane seems
targeted to a business not very consumer targetedhellip doesnrsquot seem to want to sell me anything
feels more like an industry siterdquo
Both HomeSweet (12) and Big on Community amp IT Field geekchic (3) said that
they thought this was a real estatehomebuyers website
Explore the site Whats the first thing you do
When exploring the website most testers did not an overwhelmingly clear first step or action 4 out of
13 testers (31) viewed or clicked on the map on the homepage 3 testers (25) typed in an address
while the rest of the testers did a variety of other first actions
4 ndash Viewed or Clicked on Map
3 ndash Typed in a Chicago Address
2 ndash Click Find Permits
1 ndash Other Clicked all permits list
1 ndash Other Clicked on new permit picture
1 ndash Other Looked at the key to see what information is available
1 ndash Other Recent New Construction Permit
0 ndash Click on Sign in Features
0 ndash Click Companies
0 ndash Click Activities
0 ndash Click About
Tell us more about the first thing you did A lot of testers were drawn to the map since it encompassed a lot of the homepage and testers liked
using the map to find more information Other testers typed in an address that they were familiar with
such as their home address to see what information would show up Here are some responses from
testers about the first thing they did
Construction watcher (2) clicked the all permits list and said ldquoI would prefer to look at the
individual list because the full-screen map didnrsquot show any details on the individual permitshellip Itrsquos
easier to see and scroll down the listrdquo
Iggyrsquos Mom (7) navigated around the map on the home page ldquoIt is easy to click on a point to
get more information The icons make sense Explored permit detail page Wondering how far
back map on home page goesrdquo Iggyrsquos Mom was curious about how ldquorecentrdquo was being defined
Community Advocate (8) typed in an address because ldquoIts the first thing that came to
mind Im curious about what it will say about this place where I live what information it would
show for thisrdquo
5
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
Next search for an address in your neighborhood that you might be interested in learning more about Tell us about your experience and the information you found out What address did you search for and what did you learn
The majority of testers searched their own home addresses 4 out of 13 testers had trouble searching
for an address For example Home buyer (1) tried to search by ldquoWicker Parkrdquo but could not find a
result Out of the testers that were able to complete the search these were the top pieces of
information they found on the address snapshot page (number indicated number of testers who
mentioned these pieces of data)
6 ndash Demographics
3 ndash Aldermanwardcommunity information
3 ndash Property taxes
3 ndash Crime
3 ndash Permits
2 out of 13 testers specifically called out that they did not know what ldquoHistoric Resourcesrdquo meant
Construction watcher (2) also wasnrsquot sure what zoning district meant
Here are some other things testers told us
First time looker (9) was confused by the ad with the rental prices that was in the middle of the
page and did not realize that it was an ad at first
Big on Community amp IT Field geekchic (3) was surprised by the large amount of data on this
page and thought it would useful for Aldermen community leaders and contractors
What was the most useful information you found on this page Why
Here are the most useful pieces of information testers found on this page
3 ndash Neighborhood data
2 ndash Crime data
2 ndash Permit information
1 ndash Nearest Public Transit
1 ndash Map was most useful
1 ndash TIF information
1 ndash Property taxes
Here are a couple of responses from testers who had difficulty finding useful information on this page
Recurring Student (13) says ldquoIt didnt show any useful info on my building but interesting
to see nearby permitsrdquo
First time looker (8) says ldquoTheres zoning information here that tells me something But its
not useful to merdquo
What was the least useful information you found on this page Why
Here are the least useful pieces of information testers found on this page
2 ndash Zoning
6
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
2 ndash Population datademographics
1 ndash School information
1 ndash PINs
1 ndash Comments section
1 ndash Adjoining tracts
1 ndash Historic information
1 ndash Permit information
1 ndash Nearby info
6 testers said pieces of information was the least useful because they were not sure what it meant or
there was not enough data available Here are their responses
Construction watcher (2) says ldquoZoning is a bit confusing but its not necessarily the least
useful I dont see anything un-usefulrdquo
Big on Community amp IT Field geekchic (3) wasnrsquot sure what ldquoPINsrdquo meant
Community Advocate (5) explained that she was not sure how she would the adjoining
tracts information
Non-Profit Pro (6) had trouble searching for an address and browsed ndash ldquoPopulation wasnt
useful because Im unsure what the neighborhood isrdquo
HomeSweet (11) says ldquoThe demographics because its not enough information It has a link
to go to the census But Id like to know averagerdquo
Recurring Student (12) says ldquoIts kinda difficult - the zoning info is least useful mostly
beacuse its not thererdquo
In what ways would you improve this Address Snapshot page Design Elements 5 out of 13 testers mentioned changing elements of the color and design as ways to improve the
Address Snapshot page 2 out of these testers brought up that the advertisements on the page blend too
much with the page For example HomeSweet (12) says ldquoVisually the page is rather simplistic and
not in a way that makes it easy to read Its not immediately clear that the ad is an ad
2 other testers said they wanted different map views such as a 3-D perspective or street view
Highlight or change information structure 3 testers thought that information architecture on the pages should change and different pieces of
information should be highlighted Non-Profit Pro (6) said they wanted to see violations first and
Iggys mom (7) said that ldquothe most recent permits are more interesting than map and neighborhood
data Move those aboverdquo
Better definition or descriptions 3 testers mentioned providing better definitions about the information found on the Address Snapshot
page For example Iggys Mom (7) was not sure what ldquoHistoric Resourcesrdquo means and Recurring
Student (13) did not know what a PIN is In addition Chicago Explorer (10) wanted thought that
7
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
the ldquoBuilding Informationrdquo headline encompassed all of the information on the page so it would make
more sense to add different subtitles
Add more information about nearby buildings 2 testers wanted to have more information about what nearby businesses and restaurants were near the
address that they searched Another tester Architect Dropout (11) was very interested in learning
about what the building used to be For example if it was a gas station or a dry cleaner
Next under Find Permits choose in certain places amp boundaries Pick a place
such as a community or neighborhood area and tell us about your experience and
the information you learned
When reviewing a place under ldquoFind Permitsrdquo the majority of testers had questions about the data they
were looking at Here are some of the questions testers were asking
ldquoAre these permits already approvedrdquo -Big on Community amp IT Field geekchic (3)
ldquoTIF district I want to know what that isrdquo -Non-Profit Pro (6)
ldquoWhats to be gained by showing the total estimated costs of the projects What does change
time mean How do you get access to the records Do you have a way to get it quicklyrdquo ndash
Construction Watcher (2)
First time looker (9) asked what the purpose of permits were for and thought that permits
were only needed when opening a store
ldquoIt looks like a long list of permits that have been issued This ones a lot of money its $1
million and two down this one is $1 for electric wiring Maybe its just a placeholder and they
dont know what its going to costrdquo ndashCommunity Advocate (8)
ldquoEnterprise zone-- is that a TIF District ndashHomeSweet (12)
2 out of 13 testers specifically mentioned that permits were not useful to them
In addition Big on Community amp IT Field geekchic (3) and Community Advocate AL (5)
both wanted to compare permit data between neighborhoods
Chicago Explorer (10) and First time looker (9) both mentioned the paid subscriptions on this
page First time looker (9) thought the paywall in the description stifles here curiosity She hasnt
used it enough to make a decision - there is no information on a trial readily available no free content
on the outset which turns her off because she doesnt even know if its valuable to her yet Chicago
Explorer (10) added that ldquoSubscribe-- doesnt appeal to me but would if I were a mogulrdquo
How useful do you find this information
5 Very Useful 17 (2)
4 Useful 50 (6)
3 Neutral 8 (1)
2 Slightly Useful 25 (3)
1 Not Useful 0
8
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
Next under Find Permits choose the map option and explore the map Tell us
about your experience and the information you learned
When testers were asked to look at the map under ldquoFind Permitsrdquo some testers tried to decipher what
the circles with numbers indicated A couple of testers were not sure and assumed that the number
indicated the number of permits in the area Here are some other responses from testers
Chicago Explorer (10) thought that the two permits appearing in the South Loop were too
few since so many things are happening on Michigan Ave ldquoThere is a lot going on there and
there are 4 permitsrdquo She then discovered it was only for the past 14 days and told that the
timeline was not very clear Hardest worker (4) was also not clear on the timeline of the
map
Recurring Student (13) says ldquoThis is really cool This gives me a much better idea in my
head of whats happening The first thing I looked at is replacing a wood porch Seeing it here
gave me a picture of the porches that are on the back on buildings It says lsquoissued two weeks
agorsquo makes it standout It gives me a good idea of whats going onrdquo
Did you find this information useful
Yes 83 (10)
No 17 (2)
Why or why not
Here are some responses from testers who said ldquoNordquo this information was not useful
Home buyer (1) says ldquoI dont really use this information when looking for a houserdquo
Community advocate (8) had some issues finding the right place to type in a neighborhood
and where to input an address Also the list view of this (on Places) is a little lengthy
Here are a couple of responses from testers who said ldquoYesrdquo this information is useful
Chicago Explorer (10) thinks that seeing the history of the neighborhood through permits is
interesting If she was starting a business or looking for a property it would be useful but she
would be someone who would not look for the last 14 days
HomeSweet (12) says ldquoYes useful and fascinatingrdquo
Next explore the site and choose something that youre interested in learning about What did you choose
3 ndash Architects
2 ndash Demolition
1 ndash Resources
1 ndash History research
1 ndash Top Companies
1 ndash Permits
9
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
1 ndash Browses map
1 ndash New building information
Tell us why you chose what you did and about your experience
Here are some responses from our testers
Big on Community amp IT Field geekchic (3) wanted to see more information about Top
Companies amp Architectsrdquo but reached the monthly subscription page He says ldquoYou get
excitedhellip and then you have to pay morerdquo He sees a real use of this website for contractors
Community Advocate (8) chose the Demolition Tracker out of curiosity ldquoIve got friends
in Detroit and I read articles about that and demolition crews showing up and people there
squatting when the demolition crews Im curious how many buildings get destroyed and where
they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a nice touch
Some of these are pretty nicerdquo
Hardest Worker (4) chose Resources and says ldquoIt tells you about the types of permits and
fees It is understandable It gives you a list of assistance programs It actually tells you what the
permits are It is very useful ldquo
Do you like Chicago Cityscape
Yes 83 (10)
No 17 (2)
Would you use Chicago Cityscape in the future
Yes 83 (10)
No 17 (2)
In what ways would you improve Chicago Cityscape Design Here are some ways that testers recommended improving design elements on Chicago Cityscape
Add more color and imagery
Make the font a little bigger
Add a legend to the map to describe icons
Ads can be invasive and sometimes do not look like ads
First time looker (9) adds ldquoIts a lot of words to read It might be useful because theres a lot of
information - but if I just want to see something I want to see then probably not my first choicehellip I just
realized that the search bar is the most importantrdquo
10
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
Audience Throughout the test testers made mention of the targeted audience and made commented how certain
features are more useful to some groups and not others Here are a few responses from our testers
when asked how to improve Chicago Cityscape
Community Advocate AL (5) asked who the audience was She also asked if this could be
used to find major developers
Chicago Explorer (10) says ldquoit seems very oriented to construction information not at all
as marketable as sites such as Apartment Findersrdquo Chicago Explorer doesnt see this as
particularly useful for a homebuyer and thinks that it is more for professional purposes
Do you like CUTGroup Yes 100 (12)
No 0
Did you like this CUTGroup test
Yes 100 (12)
No 0
Anything else to add
Construction watcher (2) says ldquoI would like to see more tests in the future geared towards
issues for disabled people like apps that benefit people that are disabledrdquo
Community advocate (8) says ldquoLess applicable to day to day life compared to the transit
app I think I did one other with restaurant inspection results (that was interesting but I havent
used that at all)rdquo
Iggyrsquos Mom (7) says ldquoSite seems very usablerdquo
11
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
Results
Information 12 out of 13 testers are interested in learning more about what is being built or torn down in their
neighborhoods and most look to community news outlets (such as DNA Info or Everyblock) for this
type of information When learning about a property testers said that these are the most important
pieces of information property information tax information neighborhood data and violations at that
specific address
When testers were asked to search for an address in their neighborhood most of them searched for
their home addresses and called out these pieces of data on the Address Snapshot page
demographics Aldermenward information property taxes crimes and then permits While there was
not a one-sided response to the least useful information question a lot of testers had questions about
the data they were seeing on the pages Here are a couple of ways that testers would improve the
Address Snapshot page
Change up the design elements 5 out of 13 testers mentioned changing elements of the
color and design as ways to improve the Address Snapshot page HomeSweet (12) says
ldquoVisually the page is rather simplistic and not in a way that makes it easy to read Its not
immediately clear that the ad is an ad
Highlight or change information structure 3 testers thought that information on the
pages should change and different pieces of information should be highlighted Testers also
mentioned that there was a lot of information on these pages and it would be better if they
were organized with better definitions and descriptions
When looking at the permit information testers had an easier time navigating the permit information on
the map versus the information listed on the community or neighborhood area Testers again had a lot
of questions about the data they were looking at here are some examples
ldquoAre these permits already approvedrdquo -Big on Community amp IT Field geekchic (3)
ldquoTIF district I want to know what that isrdquo -Non-Profit Pro (6)
ldquoWhats to be gained by showing the total estimated costs of the projects What does change
time mean How do you get access to the records Do you have a way to get it quicklyrdquo ndash
Construction Watcher (2)
83 of testers thought that the permit information was useful or interesting Two testers wanted to
compare permit data in their neighborhood to other neighborhoods
Chicago Explorer (10) thought that seeing the history of the neighborhood through
permits is interesting
12
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
Usability For the most part testers found it very easy to navigate the website There was some confusion when
ads had a light background and matched Chicago Cityscape In addition testers had questions about the
map icons and had questions about the data types or the timeline of what was being displayed
When first exploring the website most testers did not an overwhelmingly clear first step or action 4
out of 13 testers (31) viewed or clicked on the map on the homepage 3 testers (25) typed in an
address while the rest of the testers did a variety of other first actions Most importantly when testers
were first reviewing the homepage 5 out of 13 testers (31) were not clear who the audience was
Audience Throughout the test testers mentioned useful and not useful information on every page and often
distinguished which information would be useful to one group but not to others As mentioned before
testers had questions about the audience ever since the start of the test
Architect Dropout (11) says ldquoIt doesnrsquot seem super targeted to your average Jane seems
targeted to a businessrdquo
Both HomeSweet (12) and Big on Community amp IT Field geekchic (3) said that
they thought this was a real estatehomebuyers website
Chicago Explorer (10) and First time looker (9) both mentioned the paid subscriptions on the
Find Permits community or neighborhood pages First time looker (9) thought the paywall in the
description stifles here curiosity She hasnt used it enough to make a decision - there is no information
on a trial readily available no free content on the outset which turns her off because she doesnt even
know if its valuable to her yet Chicago Explorer (10) added that ldquoSubscribe-- doesnt appeal to me
but would if I were a mogulrdquo
Chicago Cityscape has a great opportunity to teach residents about buildingproperty information and
permits and then provide a platform for residents to learn more about what is happening in their own
neighborhoods The best way that can happen is to continue to include definitions and descriptions of
terms so these topics become more accessible
It is also important to consider audience for this website and provide the proper pathways for
individuals to get the information that they need whether they are an involved community member
home buyer or a contractor Defining the purpose of this site and how this data is useful to multiple
groups of people at the beginning (on the homepage) will give individuals the grounding to use the data
provided
13
Tester
1
Tester Profile (given by tester)
Home buyer
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
No
How do you find out about these changes in your neighborhood
Walking around
What information about a property is most useful to you when purchasing a home or other
property
The size of the apartment
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Very Important
Historic resources nearby Very Important
14
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Map of a certain area - looks like its showing construction permits for a specific location in the
neighborhood - shows whats around The tester first noticed the map and that it lists different permits
for different locations
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
It opened a link Im looking to see what it is Looks like its either a store or a service for plumbing and
sewers (Clicked because it was highlighted on the map)
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I went to Wicker Park but it couldnt find it in the search (Typed in Wicker Park - expecting to find the
neighborhood) I googled my home address and I see a map of different buildings around it Its telling me
data about demographics in the neighborhood which I find interesting It shows where the schools train
stations are (which for me is very important) and also talks about crime (Pleased to know that theres
no crime in the area)
What was the most useful
information you found on
this page Why
The train station because I use
public transit
What was the least useful information you found on this
page Why
Schools - I wouldnt send kids to these schools
In what ways would you improve this Address Snapshot page
information about restaurants or entertainment - a link to be able to find laundromats
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
15
The map shows Chicago and different suburbs with numbers - I assume the number are associated with
the number of permits in the area I can zoom in and see the number of permits requested in different
area Some have numbers and some have the little screwdrivers Push-pins And when I click on it it
tells me whats going on For example a renovation
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The map shows Chicago and different suburbs with numbers - I assume the number are associated with
the number of permits in the area I can zoom in and see the number of permits requested in different
area Some have numbers and some have the little screwdrivers Push-pins And when I click on it it
tells me whats going on For example a renovation
Did you find this
information useful
No
Why or why not
I dont really use this information when looking for a house
Next explore the site and choose something that youre interested in learning about
What did you choose
I chose architects
Tell us why you chose what you did and about your experience
Might be useful - They also tell me what people charge - which is useful
OVERALL REVIEW Do you like Chicago
Cityscape
No
Would you use Chicago Cityscape in the future
No
In what ways would you improve Chicago Cityscape
Its very basic - not too many colors I would prefer something more colorful to make the information
pop - It looks like a fake site to me If I was looking for houses to rentbuy Id go to sites like
properties or Rentcom (Redfin does this too)
Do you like CUTGroup Did you like this CUTGroup test
16
Yes
Yes
Anything else to add
Pretty exciting
252015 44452 PM
17
Tester
2
Tester Profile (given by tester)
Construction watcher
Proctored by
Steven
What type of device are you using for this test
Dell laptop with ZoomText
Is this your normal device
that you use everyday
No
If not what is your primary device
iPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
2 - 3 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Walking around TV stations (ABC7)
What information about a property is most useful to you when purchasing a home or other
property
Whether its new or old the condition of the property I would like to have a home inspection and the
price and the location
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Important
Property tax Information Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Slightly important
18
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
This website is talking about building permits and things that have been done to the properties Its
asking you to put in an address The map shows the details on the building tells you the address I like
that thats a good way to be nosy and see what people are doing to their houses Its a cool website so
far
Explore the site Whats the first thing you do
Clicked All Permits List
Tell us more about the first thing you did
I would prefer to look at the individual list because the full-screen map didnt show any details on the
individual permits They dont give you any details about what youre going to find when you click on it
Its easier to see and scroll down the list I like the full-screen map because you dont have to scroll
around so much to find something to click on Top 4 isnt very helpful to me it means what people
clicked on the most It should say most popular permit types if theyre the ones most frequently coming
in
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for my home address [ADDRESS REMOVED] I dont know what the Chicago Historic
Resources Survey is The zoning info thats good there What does the zoning district mean There are
two different bullet points here that indicates two different sections Take the other dot out and make it
one section Or simply have an information thing to click to figure out what it means or put that
somewhere else on the page Or a list of what all the codes mean The zoning thing thats a business
permit from September 2014 [Tester] was a little confused about the connection between the map and
the zoning information [The green Census tract overlay is hard to see]
What was the most useful
information you found on
this page Why
I think the maps most useful if
you know what box to click on
in the layers list
What was the least useful information you found on this
page Why
Zoning is a bit confuse but its not necessarily the least useful I dont
see anything unuseful
19
In what ways would you improve this Address Snapshot page
Take the zoning bullet point out The color of the on the map Maybe you would do better if thats a
bold black line Research with eye doctors or someone who knows more about that what people who
are color blind can see
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen
The mouse pointer reappears when you hover on the Leaflet permit clusters
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen
The mouse pointer reappears when you hover on the Leaflet permit clusters
Did you find this
information useful
Yes
Why or why not
Except the issue described above
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I see the name of the architect Lets see what Richard Fencl is doing Hows it sorted (Its sorted by the
total value of the projects theyre working on) Shouldnt it be based on consumer reports Or what
their standing is in the community [The middle of the page which would be a login form is missing]
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
20
In what ways would you improve Chicago Cityscape
After it gets some improvements Is it just the city or is it nationwide [Its just the city] Theres all of
these databases all over the country Why not have one website that has all of this information in one
place Lets say I want to move to Florida and I type in that address and then I get all of the same
information Add a ticker to the top of the page What would I say Find some interesting information to
put in the ticker Is there crime data (Yes showed him the Crime tab on Neighborhood Data on
Address Snapshot that leads to the Chicago Tribune) He pointed out that there may alternative
websites like SpotCrime Population is demographics might be clearer that this is a population chart
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I would like to see more tests in the future geared towards issues for disabled people like apps that can
benefit people that are disabled
252015 52908 PM
21
Tester
3
Tester Profile (given by tester)
Big on Community amp IT Field geekchic
Proctored by
Sonja Marziano
What type of device are you using for this test
HP probook Windows 7
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Newsletters recently been networking Tom Tresser CivicLab knowledgable about the TIF Illumination
Project
What information about a property is most useful to you when purchasing a home or other
property
Property value good education in area access to public transit access to marketplaces
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Neutral
22
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
First glance typical homebuyer website to show homes and locations Looks like Google Maps - maybe
directions Posts (permits) to give information from different homes in different wards This is pretty
awesome Easy to understand Buttons are big More detail with construction -- thinking about
commuting
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Wanted to check the map drawn to that Chose the warning sign because human nature - provided
demolition information Box was locked behind the key Wanted to explore the map The permit post
looked almost like an ad Interested in the satellite feed Explored the map and was interested in
OpenStreetMap clicked that More color coding diagram Chose full-screen map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Home address - saw his house Property tax info stood out Likes the neighborhood data especially if
you are moving Parcels notices the census tracts layers but could not see where the boundaries
History of the population change - Wow - only looked at demographics and went to the census
reporter page tables Surprised by the large amount of data -- thinks it would be useful for Aldermen and
other community leaders Sees the use for contractors Notices the demolition permit which was part of
the school nearby
What was the most useful
information you found on
this page Why
Taxes and neighborhood data
What was the least useful information you found on this
page Why
PINs - wasnt sure what this meant
In what ways would you improve this Address Snapshot page
Design - would want more pop-up window to get more information Tabs to take to you each of the
sections of the Address Snapshot pages instead of the ads Wants to be able to go to more
importantinteresting parts Different background -- something more dynamic Better placement of the
23
ads felt like one was just in the middle
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Went to the full-screen map after looking at the map on the homepage (second thing) Checked and
unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight
train tracking associated with construction (with directions)
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Went to the full-screen map after looking at the map on the homepage (second thing) Checked and
unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight
train tracking associated with construction (with directions)
Did you find this
information useful
Yes
Why or why not
Next explore the site and choose something that youre interested in learning about
What did you choose
Top Companies
Tell us why you chose what you did and about your experience
Log in to Top Companies amp Architects verb to see Monthly subscription You get excitedand then
you have to pay more See a big use for contractors (used to be in construction - Local 1 Ironworks --
agile methodology) Blue1647 wants to expand to the Southside -- this would be really useful to them
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
24
Impressed by the website to learn more about Chicago Promote to get to know your city Checked
out the About Hot button topics and links to go to to make sure people see certain sites New articles
from newsletter Font a little bigger
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Critical as a techie but did not see too many problems on this site Interested in seeing a CUTGroup
profile
252015 53359 PM
25
Tester
4
Tester Profile (given by tester)
hardest worker
Proctored by
Josh Kalov
What type of device are you using for this test
Dell e6440 laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
Smartphone Android
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
2 - 3 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Local news Redeye 311 website
What information about a property is most useful to you when purchasing a home or other
property
previous owner What is the property actually worth
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Very Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Neutral
Violations at the address Neutral
Historic resources nearby Important
26
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It seems kind of confusing at first Im having trouble understanding specifically what it is for I do like
that it has the maps The map on the home page showing recent permits is useful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Draw custom place under permits - Companies places
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] Historic properties populations schools public transit crime rates building
improvements The ward community etc information is useful
What was the most useful
information you found on
this page Why
Neighborhood Data It is not
readily available
What was the least useful information you found on this
page Why
The comments section
In what ways would you improve this Address Snapshot page
Add Ground view (Google Street View)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
It is showing everything that was listed but now on the map The options could be more specific Days
for what - What does the days drop down mean Last 14 days
How useful do you find this information
27
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
It is showing everything that was listed but now on the map The options could be more specific Days
for what - What does the days drop down mean Last 14 days
Did you find this
information useful
Yes
Why or why not
It is quick and accessible It gives you the specific information you
need
Next explore the site and choose something that youre interested in learning about
What did you choose
Resources
Tell us why you chose what you did and about your experience
It tells you about the types of permits and fees It is understandable It gives you a list of assistance
programs It actually tells you what the permits are It is very useful
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
Be able to see the contractor reviews without logging in Make all the features accessible without logging
in Have pictures with the building permits table Make the contractors list more specific (by area) The
website is a little plain It could be more decorative It would nice if there was a link for information to
get a permit or request a demolition You cant access the services that it tells you about
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
28
It doesnt have a lot of ads It gives you a lot of choices and it is detailed about the properties on there
It is nice that it is up to date The year in review is nice because it shows progress It is amazing to have
all this information
252015 53446 PM
29
Tester
5
Tester Profile (given by tester)
Community Advocate
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
(Largelots) I just watch the news - Chicago Tribune (thats where i read about the lots)
What information about a property is most useful to you when purchasing a home or other
property
The value of the property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Important
30
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
(She also looks up realtorcom) Its a map And its showing me new constructions and demolitionson
a map
Explore the site Whats the first thing you do
Looking at the key to see what info is available what can it tell me
Tell us more about the first thing you did
Testers scrolls around - wants to use the satellite view If I can see it in real time itll tell me whats
there This site seems more for people who are developers owners If I was purchasing I would know
what these things would need
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Tester tried to enter an inexact address - though you could do an approx address Wow It has all the
information for my building - Zoning information doesnt have property tax information - no permits
found here No violations Tester found 107 violations According to the census we have the
demographics
What was the most useful
information you found on
this page Why
Its more useful to know that
its a TIF area I assuming zoning
helps that happen - and it has a
whole thing thats just zoning
What was the least useful information you found on this
page Why
The adjoining tracks - I dont know how I would use that
In what ways would you improve this Address Snapshot page
Can you make it 3D Everything else is cool Youve got the census track zoning (Oh When I put it in
satellite it is 3D Theres something about seeing something in real life that helps me get my
orientation)
Next under Find Permits choose in certain places amp boundaries
31
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Well its just giving me whats in the Chicagoland area and I can see right away where theyre building
the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of
permit Oh and itll give you the building names Several ways to look at this Clicked to see new
construction This seems pretty real time
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Well its just giving me whats in the Chicagoland area and I can see right away where theyre building
the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of
permit Oh and itll give you the building names Several ways to look at this Clicked to see new
construction This seems pretty real time
Did you find this
information useful
Yes
Why or why not
If I were a builder
Next explore the site and choose something that youre interested in learning about
What did you choose
How do I find out about more history research
Tell us why you chose what you did and about your experience
I just like to know whats in my neighborhood what Im next too - Curious Need to find comparison
charts architects
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
Its simple Pretty user friendly Um I dont know I guess I would -- I dunno Theres something a little
bit She asked who the audience was Could we go on this and go downtown and find major developers
32
They like that it has companies Wanted to cross reference election donations (In particular the Virgin
Hotel)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Something else we tested was more funds
252015 55330 PM
33
Tester
6
Tester Profile (given by tester)
Non-Profit Pro
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Hyperlocal newspapers community groups
What information about a property is most useful to you when purchasing a home or other
property
Proximity to public transportation home value
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Neutral
34
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Gives me a sense of the neighborhood lets me search for a property I might be interested in buying
gives me a full pic of whats going on there
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I checked to see if I could find my house and I couldnt so I figured that Id just browse
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at
neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The
LoopRiver North) I looked up my building and it gives me my alderman demographics of the
neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something
What was the most useful
information you found on
this page Why
The crime map is interesting -
its good to know that there
are no violations
What was the least useful information you found on this
page Why
Populatin wasnt useful because Im unsure what the neighborhood is
In what ways would you improve this Address Snapshot page
Id want violations to pop up first - have a learn moremore resources button Id want that to show up
first
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
35
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
Did you find this
information useful
Yes
Why or why not
Its certainly interesting - its defn intereting to see what types of new
buildings people are looking at
Next explore the site and choose something that youre interested in learning about
What did you choose
Looking at an address on Hamlin that was coded as a demoliation
Tell us why you chose what you did and about your experience
When she clicked the demolition - She saw that it was a nice house - wondering why its got so many
permits - why its being demod Ah she sees that the permit was for new constructin - but they have to
knock it down first Didnt realize the ads were ads at first
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I defn will We decided that we were going to look on Craigslist to find houses and this will let us get
some information in homes being sold by owners - sometimes its hard to get the story out of them
And its kinda fascinating to see new neighborhood
Do you like CUTGroup Did you like this CUTGroup test
36
Yes
Yes
Anything else to add
Works for a non-profit that has a website its interesting to learn how CUTgroup is done
252015 61849 PM
37
Tester
7
Tester Profile (given by tester)
iggys mom
Proctored by
Josh Kalov
What type of device are you using for this test
Dell e6440
Is this your normal device
that you use everyday
No
If not what is your primary device
windows laptop iphone
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
1 - 2 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Reading Logan Square list serv DNA Info
What information about a property is most useful to you when purchasing a home or other
property
Havent purchased before so not sure Previous purchase price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Neutral
Permits at the address Neutral
Violations at the address Important
Historic resources nearby Neutral
38
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
I always go to the map first Shows information on building permits Going to the map is more
interesting
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Navigated around the map on the home page It is easy to click on a point to get more information The
icons make sense Explored permit detail page Wondering how far back map on home page goes (what
is the definition of recent)
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when
they got it
What was the most useful
information you found on
this page Why
Finding the permit information
and getting permit details
Finding the PIN number
What was the least useful information you found on this
page Why
historic info is interesting but maybe not useful
In what ways would you improve this Address Snapshot page
I dont know what historic resources mean The most recent permits are more interesting than the map
and neighborhood data Move above those Nice having the alderman information
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
39
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
Did you find this
information useful
Yes
Why or why not
The ability to specify time frame
Next explore the site and choose something that youre interested in learning about
What did you choose
Permits Dashboard charts Year in Review
Tell us why you chose what you did and about your experience
Pages were not useful to me but might be for contractors or other people
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
The changes on the address snapshot page (moving permits above map and neighborhood data)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Site seems very usable
40
252015 63301 PM
41
Tester
8
Tester Profile (given by tester)
Community advocate AL
Proctored by
Steven Vance
What type of device are you using for this test
Dell (with ZoomText turned off)
Is this your normal device
that you use everyday
No
If not what is your primary device
Laptop at home desktop at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting
theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the
Chamber of Commerce websites or anything like that
What information about a property is most useful to you when purchasing a home or other
property
Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility
Cool things to do (bars) rentcost
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Important
Violations at the address Very Important
42
Historic resources nearby Important
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give
me a bunch of information about that address and the area (or maybe just that particular building but it
talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is
for houses or living spaces or just commercial
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
Its the first thing that came to mind Im curious about what it will say about this place where I live what
information it would show for this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Shows me a picture that I know is correct because thats what it is Its showing me the ward
neighborhood community area points it out on a map Its an interesting looking map [When prompted
he identified them as parcels] Got neighborhood data got property tax info Ive never paid property
tax their property tax bill is the first column there Im not sure what the assessment means Is that the
land or the building because I think it would be worth a lot more than that Its a fairly big building I
dont know what historic resources means I guess some buildings that are listed as having some historic
significance Theres a bunch of Ukrainian churches nearby
What was the most useful
information you found on
this page Why
Assessments and property
taxes would be important if I
were to live in this
neighborhood I would want to
know how much property
taxes Rent would be great
because it eats up 20-50 of
What was the least useful information you found on this
page Why
The permits stuff is kind of dry information Upgrade balcony Not
too necessary for me to know that
43
peoples income
In what ways would you improve this Address Snapshot page
Schools Ah its there I didnt look too closely there I see that these are schools where theyre
guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school
means All of this is cryptic
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
Did you find this
information useful
No
Why or why not
There was some issues finding the right place to type in a
neighborhood and where to input an address The list view of this (on
Places) is a little lengthy
Next explore the site and choose something that youre interested in learning about
What did you choose
Demolitions Tracker
44
Tell us why you chose what you did and about your experience
Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews
showing up and people there squatting when the demolition crews Im curious how many buildings get
destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a
nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I think its cool pretty interesting it would be more applicable er worthwhile for developers and
homeowners people moving less familiar with the city Fortunately my roommates did the leg work
finding this place we have a really cool landlord Moving sucks so you dont want to deal with that
Maybe down the line at some point I personally have no idea how good a school is That one that I walk
by a million times I dont know anything about it
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Less applicable to day to day life compared to the transit app I think I did one other with restaurant
inspection results (that was interesting but I havent used that at all)
252015 63416 PM
45
Tester
9
Tester Profile (given by tester)
First time looker
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
A lot of new restaurants coming in - maybe the grocery stores
What information about a property is most useful to you when purchasing a home or other
property
The price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Neutral
Violations at the address Very Important
Historic resources nearby Not at all important
46
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
For me I think its a map for looking for an address Notices the map first The map is very good here I
think that the picture is maybe should be bigger than the map - otherwise Im looking for some
directions website (Navigation website)
Explore the site Whats the first thing you do
Clicked on new permit picture
Tell us more about the first thing you did
Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK
ITS PART OF THE SITE) Theres not really any information I can see here The address that was
returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south
loop)
What was the most useful
information you found on
this page Why
Theres zoning information
here that tells me something
But its not useful to me
What was the least useful information you found on this
page Why
Not sure
In what ways would you improve this Address Snapshot page
List some more information here (Tester sees the neighborhood information) - I would like to know
the property information tax info neighborhood data
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
47
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
Did you find this
information useful
Yes
Why or why not
More clear to me - more logic I think If I see the place first I dont
know where it is The address number doesnt give me that
impression
Next explore the site and choose something that youre interested in learning about
What did you choose
Im wondering why the picture is changing
Tell us why you chose what you did and about your experience
Its kinda weird the pictures keep changing (The one showing the latest permit)
OVERALL REVIEW Do you like Chicago
Cityscape
No
Would you use Chicago Cityscape in the future
No
In what ways would you improve Chicago Cityscape
I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a
lot of words to read It might be useful because theres a lot of information - but if I just want to see
something I want to see then probably not my first choice Id still take a look (For the home we use
Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for
what I want to purchase So I think the picinformation drags too much of my attention Although I like
the map same thing I just realized that the search bar is the most important
48
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I think this website I need more time to explore It looks good for now - like the map the most But I
think the map is kinda too big for the first page Because its a home purchasing website Ill just type the
address where i want to buy I
252015 71125 PM
49
Tester
10
Tester Profile (given by tester)
Chicago Explorer
Proctored by
Daniel Ronan
What type of device are you using for this test
Dell Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iphone5 MacBook Pro at home
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info
Chicago
What information about a property is most useful to you when purchasing a home or other
property
Assuming location is first then price condition of property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Very Important
Historic resources nearby Neutral
50
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer
targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an
industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I
can get more information as a member seems like it - access to more data Announces more permits
that are entered
Explore the site Whats the first thing you do
Recent New Construction Permit Search is also very prominent
Tell us more about the first thing you did
Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this
part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it
looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in
West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to
be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info
- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The
pin on the map is not quite accurate but it says that the location is approximate
What was the most useful
information you found on
this page Why
The neighborhood data is
probably the most valuable
demographics schools
What was the least useful information you found on this
page Why
A lot of nearby information if I was looking for one address doesnt
think at all of the permits nearby would be that helpful information
balance seems off with this address and nearby permits
In what ways would you improve this Address Snapshot page
Headlines - Building information headline could encompass all the info on the page so it would be wise
to change this title There could be a more specific label such as Historic and Zoning information
51
Disappointed there was no historic resources survey information so that surprised me the fact that
there is none seems weird
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
Did you find this
information useful
Yes
Why or why not
Yes seeing the history of the neighborhood through permits is
interesting she thinks she could explore if she was starting a business
or looking for a property it would be useful I would be someone
who would not look for the last 14 days
Next explore the site and choose something that youre interested in learning about
What did you choose
New two story climbing wall [ADDRESS REMOVED]
Tell us why you chose what you did and about your experience
52
Caught her attention because it had a light blue pin Something that is slightly unusual - a two story
climbing activity
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
It seems very oriented to construction information not at all as marketable as sites such as Apartment
Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home
buying everyday Someone as interested in Chicago might like this more if it was more marketed to
them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup
Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is
getting people from the neighborhoods and not asking them to come to the Loop Become a member
and monitor building permits and violations for your clients - seems very corporate and not at all
accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is
more for professional purposes especially since they are from groups not individuals such as
homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken
as not an ad
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Wonders whether the test would be better targeted to respondents using a scenario-based track and
what they are trying to find Home business siting construction company builder etc
252015 72207 PM
53
Tester
11
Tester Profile (given by tester)
Architect Dropout
Proctored by
Sonja Marziano
What type of device are you using for this test
iPad
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhone pc laptop at home and work
What browser are you using right now
Safari
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps
What information about a property is most useful to you when purchasing a home or other
property
Location access to transit and sidewalks
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Neutral
54
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post
Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile
images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping
drawing custom place
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Clicked on map images (set up as tiles) could not interact with the map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for address tries to pre-populate with option but cannot access those options 915 W
Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is
similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking
which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title
gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling
below the map Top left frame is start gt moves right on the top navigator Jump to screen reader
users SR tag JAWS provides options to bypass or jump to certain sections of the site
What was the most useful
information you found on
this page Why
NA
What was the least useful information you found on this
page Why
NA
In what ways would you improve this Address Snapshot page
Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used
for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog
parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk
score
55
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
Did you find this
information useful
No
Why or why not
NA
Next explore the site and choose something that youre interested in learning about
What did you choose
NA
Tell us why you chose what you did and about your experience
NA
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
NA
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
56
Anything else to add
Maureen will be using her JAWS system and filling out the rest of the test at home
252015 72602 PM
57
Tester
12
Tester Profile (given by tester)
HomeSweet
Proctored by
Daniel X ONeil
What type of device are you using for this test
Dell Latitude E6440
Is this your normal device
that you use everyday
No
If not what is your primary device
Desktop computer at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
By walking or riding around the neighborhood and seeing them
What information about a property is most useful to you when purchasing a home or other
property
Price number of bedrooms condition of the home property tax photographs of interior and exterior--
as many as possible
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Important
58
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like its some sort of real estate website But it is more specific because its going to tell me
about the building and the location As a renter this is very important to me to see as a potential rental
space I see they have school information In Chicago I dont see that as reliable On real estate sites it
is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN
search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and
teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a
neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a
legend In the right hands this can be more and more useful Community organizers and people looking
to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats
delightful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Oh and I can look at whos doing what These are from all over the city If I were more
knowledgable I could use this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a
lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab
Checked on school Checked the info it comported with her knowledge Feels better when the crime is
in someones home
What was the most useful
information you found on
this page Why
The crime info was quite useful
because its interesting I can
use this to show my kid
What was the least useful information you found on this
page Why
The demographics because its not enough information It has a link
to go to the census But Id like to know average incon
In what ways would you improve this Address Snapshot page
59
Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks
indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights
Violations at this address How did I miss this She does not make comments but other people do
Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it
easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier
to read
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
Did you find this
information useful
Yes
Why or why not
Yes useful and fascinating
Next explore the site and choose something that youre interested in learning about
What did you choose
Stays on the map and scrolls south
Tell us why you chose what you did and about your experience
Found the house where her mother was born
OVERALL REVIEW Do you like Chicago
Cityscape
Would you use Chicago Cityscape in the future
60
Yes
Yes
In what ways would you improve Chicago Cityscape
Maybe they need to put a legend with all these little icons for less sophisticated users like me
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Its exciting to see stuff like this
252015 73202 PM
61
Tester
13
Tester Profile (given by tester)
Recurring Student
Proctored by
Christopher Whitaker
What type of device are you using for this test
PC Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhoneiPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you
hear things
What information about a property is most useful to you when purchasing a home or other
property
Utilities and what the average is - is rent including - history of whats happened for the past ten years
(roofs piping electric major issues) Like a complete diagnostic
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Neutral
Property tax Information Neutral
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Very Important
62
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like a place to enter in an address and see an image of the building a brief description and
basics about the community - and also the more political information (like which ward) Throws up a
map - looks like its annotated with constructions
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I entered my own address and it didnt find my address in historical data gives me zone information
light manufacturing Its actually showing the lot next door They just finished construction The area
used to be manufacturing
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
My home address
What was the most useful
information you found on
this page Why
It didnt show any useful info on
my building but interesting to
see nearby permits
What was the least useful information you found on this
page Why
Its kinda difficult - the zoning info is least useful mostly beacuse its
not there
In what ways would you improve this Address Snapshot page
I love historic building and know the history of our building - would like to have seen that Its really
cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what
the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at
2007)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
63
and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
Did you find this
information useful
Yes
Why or why not
I can see myself looking at this to see if something was issued (nearby
construction)
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by
estimated construction costs for the year which is kinda interesting because it shows the one we may be
hearing about the most My sister in law is an architect
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I liked the history information - like landmarks Id want to see some of that in here I find it really
interesting - and I think its important For example Why is this name super-popular (One of the first
64
people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our
building now that area is so built up and different) The schools expanding (Greektown)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Nope
252015 73412 PM
65
Make $20 for a test of a building projects website
Hi ltltFirst Namegtgt
Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website
This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards
Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form
We are planning to be in the Logan Square neighborhood for this test
We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers
For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago
Thanks for being a member of the CUTGroup As usual call or write with questions
Remember if you want to be a part of this test please complete this form
shyshy
Daniel X ONeil(773) 960shy6045
Subscribe Share Past Issues Translate
66
doneilcctorg
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Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
Subscribe Share Past Issues Translate
68
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69
Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
Subscribe Share Past Issues Translate
70
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0 0 0
71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
Building amp Zoning information
5 Very Important 8 (1)
4 Important 31 (4)
3 Neutral 61 (8)
2 Slightly Important 0
1 Not Important 0
Property information
5 Very Important 69 (9)
4 Important 8 (1)
3 Neutral 23 (3)
2 Slightly Important 0
1 Not Important 0
Property tax Information
5 Very Important 69 (9)
4 Important 23 (3)
3 Neutral 8 (1)
2 Slightly Important 0
1 Not Important 0
Neighborhood data
5 Very Important 46 (6)
4 Important 46 (6)
3 Neutral 8 (1)
2 Slightly Important 0
1 Not Important 0
Permits at the address
5 Very Important 23 (3)
4 Important 31 (4)
3 Neutral 23 (3)
2 Slightly Important 23 (3)
1 Not Important 0
Violations at the address
5 Very Important 54 (7)
4 Important 38 (5)
3 Neutral 8 (1)
3
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
2 Slightly Important 0
1 Not Important 0
Historic resources nearby
5 Very Important 15 (2)
4 Important 31 (4)
3 Neutral 38 (5)
2 Slightly Important 8 (1)
1 Not Important 8 (1)
Permits nearby
5 Very Important 0
4 Important 23 (3)
3 Neutral 31 (4)
2 Slightly Important 31 (4)
1 Not Important 15 (2)
Part II Responses
Review the homepage What do you think this Web site does
When reviewing the homepage the majority of testers mentioned one of these three features or topics
map on the homepage permits and who they thought the target audience is for the website Here are
key responses
Map 9 out of 13 testers (69) mentioned the map located on the homepage Here is what our testers said
Iggys Mom (7) says ldquoI always go to the map firsthellip [it] shows information on building
permits Going to the map is more interesting
Construction watcher (2) says ldquoThe map shows the details on the building tells you the
address I like that thatrsquos a good way to be nosy and see what people are doing to their houses
Itrsquos a cool website so farrdquo
Hardest Worker (4) says ldquoIt seems kind of confusing at first Irsquom having trouble
understanding specifically what it is for I do like that it has the maps The map on the home
page showing recent permits is useful
Permits 6 out of 13 testers (46) mentioned the permit information when reviewing the homepage
Home buyer (1) says the homepage ldquolooks like itrsquos showing construction permits for a
specific location in the neighborhood shows whatrsquos aroundrdquo
4
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
Not sure who target audience is 5 out of 13 testers were not clear about who the target audience for the website is Here are some
things our testers said
Architect Dropout (11) says ldquoIt doesnrsquot seem super targeted to your average Jane seems
targeted to a business not very consumer targetedhellip doesnrsquot seem to want to sell me anything
feels more like an industry siterdquo
Both HomeSweet (12) and Big on Community amp IT Field geekchic (3) said that
they thought this was a real estatehomebuyers website
Explore the site Whats the first thing you do
When exploring the website most testers did not an overwhelmingly clear first step or action 4 out of
13 testers (31) viewed or clicked on the map on the homepage 3 testers (25) typed in an address
while the rest of the testers did a variety of other first actions
4 ndash Viewed or Clicked on Map
3 ndash Typed in a Chicago Address
2 ndash Click Find Permits
1 ndash Other Clicked all permits list
1 ndash Other Clicked on new permit picture
1 ndash Other Looked at the key to see what information is available
1 ndash Other Recent New Construction Permit
0 ndash Click on Sign in Features
0 ndash Click Companies
0 ndash Click Activities
0 ndash Click About
Tell us more about the first thing you did A lot of testers were drawn to the map since it encompassed a lot of the homepage and testers liked
using the map to find more information Other testers typed in an address that they were familiar with
such as their home address to see what information would show up Here are some responses from
testers about the first thing they did
Construction watcher (2) clicked the all permits list and said ldquoI would prefer to look at the
individual list because the full-screen map didnrsquot show any details on the individual permitshellip Itrsquos
easier to see and scroll down the listrdquo
Iggyrsquos Mom (7) navigated around the map on the home page ldquoIt is easy to click on a point to
get more information The icons make sense Explored permit detail page Wondering how far
back map on home page goesrdquo Iggyrsquos Mom was curious about how ldquorecentrdquo was being defined
Community Advocate (8) typed in an address because ldquoIts the first thing that came to
mind Im curious about what it will say about this place where I live what information it would
show for thisrdquo
5
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
Next search for an address in your neighborhood that you might be interested in learning more about Tell us about your experience and the information you found out What address did you search for and what did you learn
The majority of testers searched their own home addresses 4 out of 13 testers had trouble searching
for an address For example Home buyer (1) tried to search by ldquoWicker Parkrdquo but could not find a
result Out of the testers that were able to complete the search these were the top pieces of
information they found on the address snapshot page (number indicated number of testers who
mentioned these pieces of data)
6 ndash Demographics
3 ndash Aldermanwardcommunity information
3 ndash Property taxes
3 ndash Crime
3 ndash Permits
2 out of 13 testers specifically called out that they did not know what ldquoHistoric Resourcesrdquo meant
Construction watcher (2) also wasnrsquot sure what zoning district meant
Here are some other things testers told us
First time looker (9) was confused by the ad with the rental prices that was in the middle of the
page and did not realize that it was an ad at first
Big on Community amp IT Field geekchic (3) was surprised by the large amount of data on this
page and thought it would useful for Aldermen community leaders and contractors
What was the most useful information you found on this page Why
Here are the most useful pieces of information testers found on this page
3 ndash Neighborhood data
2 ndash Crime data
2 ndash Permit information
1 ndash Nearest Public Transit
1 ndash Map was most useful
1 ndash TIF information
1 ndash Property taxes
Here are a couple of responses from testers who had difficulty finding useful information on this page
Recurring Student (13) says ldquoIt didnt show any useful info on my building but interesting
to see nearby permitsrdquo
First time looker (8) says ldquoTheres zoning information here that tells me something But its
not useful to merdquo
What was the least useful information you found on this page Why
Here are the least useful pieces of information testers found on this page
2 ndash Zoning
6
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
2 ndash Population datademographics
1 ndash School information
1 ndash PINs
1 ndash Comments section
1 ndash Adjoining tracts
1 ndash Historic information
1 ndash Permit information
1 ndash Nearby info
6 testers said pieces of information was the least useful because they were not sure what it meant or
there was not enough data available Here are their responses
Construction watcher (2) says ldquoZoning is a bit confusing but its not necessarily the least
useful I dont see anything un-usefulrdquo
Big on Community amp IT Field geekchic (3) wasnrsquot sure what ldquoPINsrdquo meant
Community Advocate (5) explained that she was not sure how she would the adjoining
tracts information
Non-Profit Pro (6) had trouble searching for an address and browsed ndash ldquoPopulation wasnt
useful because Im unsure what the neighborhood isrdquo
HomeSweet (11) says ldquoThe demographics because its not enough information It has a link
to go to the census But Id like to know averagerdquo
Recurring Student (12) says ldquoIts kinda difficult - the zoning info is least useful mostly
beacuse its not thererdquo
In what ways would you improve this Address Snapshot page Design Elements 5 out of 13 testers mentioned changing elements of the color and design as ways to improve the
Address Snapshot page 2 out of these testers brought up that the advertisements on the page blend too
much with the page For example HomeSweet (12) says ldquoVisually the page is rather simplistic and
not in a way that makes it easy to read Its not immediately clear that the ad is an ad
2 other testers said they wanted different map views such as a 3-D perspective or street view
Highlight or change information structure 3 testers thought that information architecture on the pages should change and different pieces of
information should be highlighted Non-Profit Pro (6) said they wanted to see violations first and
Iggys mom (7) said that ldquothe most recent permits are more interesting than map and neighborhood
data Move those aboverdquo
Better definition or descriptions 3 testers mentioned providing better definitions about the information found on the Address Snapshot
page For example Iggys Mom (7) was not sure what ldquoHistoric Resourcesrdquo means and Recurring
Student (13) did not know what a PIN is In addition Chicago Explorer (10) wanted thought that
7
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
the ldquoBuilding Informationrdquo headline encompassed all of the information on the page so it would make
more sense to add different subtitles
Add more information about nearby buildings 2 testers wanted to have more information about what nearby businesses and restaurants were near the
address that they searched Another tester Architect Dropout (11) was very interested in learning
about what the building used to be For example if it was a gas station or a dry cleaner
Next under Find Permits choose in certain places amp boundaries Pick a place
such as a community or neighborhood area and tell us about your experience and
the information you learned
When reviewing a place under ldquoFind Permitsrdquo the majority of testers had questions about the data they
were looking at Here are some of the questions testers were asking
ldquoAre these permits already approvedrdquo -Big on Community amp IT Field geekchic (3)
ldquoTIF district I want to know what that isrdquo -Non-Profit Pro (6)
ldquoWhats to be gained by showing the total estimated costs of the projects What does change
time mean How do you get access to the records Do you have a way to get it quicklyrdquo ndash
Construction Watcher (2)
First time looker (9) asked what the purpose of permits were for and thought that permits
were only needed when opening a store
ldquoIt looks like a long list of permits that have been issued This ones a lot of money its $1
million and two down this one is $1 for electric wiring Maybe its just a placeholder and they
dont know what its going to costrdquo ndashCommunity Advocate (8)
ldquoEnterprise zone-- is that a TIF District ndashHomeSweet (12)
2 out of 13 testers specifically mentioned that permits were not useful to them
In addition Big on Community amp IT Field geekchic (3) and Community Advocate AL (5)
both wanted to compare permit data between neighborhoods
Chicago Explorer (10) and First time looker (9) both mentioned the paid subscriptions on this
page First time looker (9) thought the paywall in the description stifles here curiosity She hasnt
used it enough to make a decision - there is no information on a trial readily available no free content
on the outset which turns her off because she doesnt even know if its valuable to her yet Chicago
Explorer (10) added that ldquoSubscribe-- doesnt appeal to me but would if I were a mogulrdquo
How useful do you find this information
5 Very Useful 17 (2)
4 Useful 50 (6)
3 Neutral 8 (1)
2 Slightly Useful 25 (3)
1 Not Useful 0
8
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
Next under Find Permits choose the map option and explore the map Tell us
about your experience and the information you learned
When testers were asked to look at the map under ldquoFind Permitsrdquo some testers tried to decipher what
the circles with numbers indicated A couple of testers were not sure and assumed that the number
indicated the number of permits in the area Here are some other responses from testers
Chicago Explorer (10) thought that the two permits appearing in the South Loop were too
few since so many things are happening on Michigan Ave ldquoThere is a lot going on there and
there are 4 permitsrdquo She then discovered it was only for the past 14 days and told that the
timeline was not very clear Hardest worker (4) was also not clear on the timeline of the
map
Recurring Student (13) says ldquoThis is really cool This gives me a much better idea in my
head of whats happening The first thing I looked at is replacing a wood porch Seeing it here
gave me a picture of the porches that are on the back on buildings It says lsquoissued two weeks
agorsquo makes it standout It gives me a good idea of whats going onrdquo
Did you find this information useful
Yes 83 (10)
No 17 (2)
Why or why not
Here are some responses from testers who said ldquoNordquo this information was not useful
Home buyer (1) says ldquoI dont really use this information when looking for a houserdquo
Community advocate (8) had some issues finding the right place to type in a neighborhood
and where to input an address Also the list view of this (on Places) is a little lengthy
Here are a couple of responses from testers who said ldquoYesrdquo this information is useful
Chicago Explorer (10) thinks that seeing the history of the neighborhood through permits is
interesting If she was starting a business or looking for a property it would be useful but she
would be someone who would not look for the last 14 days
HomeSweet (12) says ldquoYes useful and fascinatingrdquo
Next explore the site and choose something that youre interested in learning about What did you choose
3 ndash Architects
2 ndash Demolition
1 ndash Resources
1 ndash History research
1 ndash Top Companies
1 ndash Permits
9
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
1 ndash Browses map
1 ndash New building information
Tell us why you chose what you did and about your experience
Here are some responses from our testers
Big on Community amp IT Field geekchic (3) wanted to see more information about Top
Companies amp Architectsrdquo but reached the monthly subscription page He says ldquoYou get
excitedhellip and then you have to pay morerdquo He sees a real use of this website for contractors
Community Advocate (8) chose the Demolition Tracker out of curiosity ldquoIve got friends
in Detroit and I read articles about that and demolition crews showing up and people there
squatting when the demolition crews Im curious how many buildings get destroyed and where
they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a nice touch
Some of these are pretty nicerdquo
Hardest Worker (4) chose Resources and says ldquoIt tells you about the types of permits and
fees It is understandable It gives you a list of assistance programs It actually tells you what the
permits are It is very useful ldquo
Do you like Chicago Cityscape
Yes 83 (10)
No 17 (2)
Would you use Chicago Cityscape in the future
Yes 83 (10)
No 17 (2)
In what ways would you improve Chicago Cityscape Design Here are some ways that testers recommended improving design elements on Chicago Cityscape
Add more color and imagery
Make the font a little bigger
Add a legend to the map to describe icons
Ads can be invasive and sometimes do not look like ads
First time looker (9) adds ldquoIts a lot of words to read It might be useful because theres a lot of
information - but if I just want to see something I want to see then probably not my first choicehellip I just
realized that the search bar is the most importantrdquo
10
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
Audience Throughout the test testers made mention of the targeted audience and made commented how certain
features are more useful to some groups and not others Here are a few responses from our testers
when asked how to improve Chicago Cityscape
Community Advocate AL (5) asked who the audience was She also asked if this could be
used to find major developers
Chicago Explorer (10) says ldquoit seems very oriented to construction information not at all
as marketable as sites such as Apartment Findersrdquo Chicago Explorer doesnt see this as
particularly useful for a homebuyer and thinks that it is more for professional purposes
Do you like CUTGroup Yes 100 (12)
No 0
Did you like this CUTGroup test
Yes 100 (12)
No 0
Anything else to add
Construction watcher (2) says ldquoI would like to see more tests in the future geared towards
issues for disabled people like apps that benefit people that are disabledrdquo
Community advocate (8) says ldquoLess applicable to day to day life compared to the transit
app I think I did one other with restaurant inspection results (that was interesting but I havent
used that at all)rdquo
Iggyrsquos Mom (7) says ldquoSite seems very usablerdquo
11
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
Results
Information 12 out of 13 testers are interested in learning more about what is being built or torn down in their
neighborhoods and most look to community news outlets (such as DNA Info or Everyblock) for this
type of information When learning about a property testers said that these are the most important
pieces of information property information tax information neighborhood data and violations at that
specific address
When testers were asked to search for an address in their neighborhood most of them searched for
their home addresses and called out these pieces of data on the Address Snapshot page
demographics Aldermenward information property taxes crimes and then permits While there was
not a one-sided response to the least useful information question a lot of testers had questions about
the data they were seeing on the pages Here are a couple of ways that testers would improve the
Address Snapshot page
Change up the design elements 5 out of 13 testers mentioned changing elements of the
color and design as ways to improve the Address Snapshot page HomeSweet (12) says
ldquoVisually the page is rather simplistic and not in a way that makes it easy to read Its not
immediately clear that the ad is an ad
Highlight or change information structure 3 testers thought that information on the
pages should change and different pieces of information should be highlighted Testers also
mentioned that there was a lot of information on these pages and it would be better if they
were organized with better definitions and descriptions
When looking at the permit information testers had an easier time navigating the permit information on
the map versus the information listed on the community or neighborhood area Testers again had a lot
of questions about the data they were looking at here are some examples
ldquoAre these permits already approvedrdquo -Big on Community amp IT Field geekchic (3)
ldquoTIF district I want to know what that isrdquo -Non-Profit Pro (6)
ldquoWhats to be gained by showing the total estimated costs of the projects What does change
time mean How do you get access to the records Do you have a way to get it quicklyrdquo ndash
Construction Watcher (2)
83 of testers thought that the permit information was useful or interesting Two testers wanted to
compare permit data in their neighborhood to other neighborhoods
Chicago Explorer (10) thought that seeing the history of the neighborhood through
permits is interesting
12
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
Usability For the most part testers found it very easy to navigate the website There was some confusion when
ads had a light background and matched Chicago Cityscape In addition testers had questions about the
map icons and had questions about the data types or the timeline of what was being displayed
When first exploring the website most testers did not an overwhelmingly clear first step or action 4
out of 13 testers (31) viewed or clicked on the map on the homepage 3 testers (25) typed in an
address while the rest of the testers did a variety of other first actions Most importantly when testers
were first reviewing the homepage 5 out of 13 testers (31) were not clear who the audience was
Audience Throughout the test testers mentioned useful and not useful information on every page and often
distinguished which information would be useful to one group but not to others As mentioned before
testers had questions about the audience ever since the start of the test
Architect Dropout (11) says ldquoIt doesnrsquot seem super targeted to your average Jane seems
targeted to a businessrdquo
Both HomeSweet (12) and Big on Community amp IT Field geekchic (3) said that
they thought this was a real estatehomebuyers website
Chicago Explorer (10) and First time looker (9) both mentioned the paid subscriptions on the
Find Permits community or neighborhood pages First time looker (9) thought the paywall in the
description stifles here curiosity She hasnt used it enough to make a decision - there is no information
on a trial readily available no free content on the outset which turns her off because she doesnt even
know if its valuable to her yet Chicago Explorer (10) added that ldquoSubscribe-- doesnt appeal to me
but would if I were a mogulrdquo
Chicago Cityscape has a great opportunity to teach residents about buildingproperty information and
permits and then provide a platform for residents to learn more about what is happening in their own
neighborhoods The best way that can happen is to continue to include definitions and descriptions of
terms so these topics become more accessible
It is also important to consider audience for this website and provide the proper pathways for
individuals to get the information that they need whether they are an involved community member
home buyer or a contractor Defining the purpose of this site and how this data is useful to multiple
groups of people at the beginning (on the homepage) will give individuals the grounding to use the data
provided
13
Tester
1
Tester Profile (given by tester)
Home buyer
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
No
How do you find out about these changes in your neighborhood
Walking around
What information about a property is most useful to you when purchasing a home or other
property
The size of the apartment
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Very Important
Historic resources nearby Very Important
14
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Map of a certain area - looks like its showing construction permits for a specific location in the
neighborhood - shows whats around The tester first noticed the map and that it lists different permits
for different locations
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
It opened a link Im looking to see what it is Looks like its either a store or a service for plumbing and
sewers (Clicked because it was highlighted on the map)
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I went to Wicker Park but it couldnt find it in the search (Typed in Wicker Park - expecting to find the
neighborhood) I googled my home address and I see a map of different buildings around it Its telling me
data about demographics in the neighborhood which I find interesting It shows where the schools train
stations are (which for me is very important) and also talks about crime (Pleased to know that theres
no crime in the area)
What was the most useful
information you found on
this page Why
The train station because I use
public transit
What was the least useful information you found on this
page Why
Schools - I wouldnt send kids to these schools
In what ways would you improve this Address Snapshot page
information about restaurants or entertainment - a link to be able to find laundromats
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
15
The map shows Chicago and different suburbs with numbers - I assume the number are associated with
the number of permits in the area I can zoom in and see the number of permits requested in different
area Some have numbers and some have the little screwdrivers Push-pins And when I click on it it
tells me whats going on For example a renovation
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The map shows Chicago and different suburbs with numbers - I assume the number are associated with
the number of permits in the area I can zoom in and see the number of permits requested in different
area Some have numbers and some have the little screwdrivers Push-pins And when I click on it it
tells me whats going on For example a renovation
Did you find this
information useful
No
Why or why not
I dont really use this information when looking for a house
Next explore the site and choose something that youre interested in learning about
What did you choose
I chose architects
Tell us why you chose what you did and about your experience
Might be useful - They also tell me what people charge - which is useful
OVERALL REVIEW Do you like Chicago
Cityscape
No
Would you use Chicago Cityscape in the future
No
In what ways would you improve Chicago Cityscape
Its very basic - not too many colors I would prefer something more colorful to make the information
pop - It looks like a fake site to me If I was looking for houses to rentbuy Id go to sites like
properties or Rentcom (Redfin does this too)
Do you like CUTGroup Did you like this CUTGroup test
16
Yes
Yes
Anything else to add
Pretty exciting
252015 44452 PM
17
Tester
2
Tester Profile (given by tester)
Construction watcher
Proctored by
Steven
What type of device are you using for this test
Dell laptop with ZoomText
Is this your normal device
that you use everyday
No
If not what is your primary device
iPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
2 - 3 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Walking around TV stations (ABC7)
What information about a property is most useful to you when purchasing a home or other
property
Whether its new or old the condition of the property I would like to have a home inspection and the
price and the location
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Important
Property tax Information Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Slightly important
18
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
This website is talking about building permits and things that have been done to the properties Its
asking you to put in an address The map shows the details on the building tells you the address I like
that thats a good way to be nosy and see what people are doing to their houses Its a cool website so
far
Explore the site Whats the first thing you do
Clicked All Permits List
Tell us more about the first thing you did
I would prefer to look at the individual list because the full-screen map didnt show any details on the
individual permits They dont give you any details about what youre going to find when you click on it
Its easier to see and scroll down the list I like the full-screen map because you dont have to scroll
around so much to find something to click on Top 4 isnt very helpful to me it means what people
clicked on the most It should say most popular permit types if theyre the ones most frequently coming
in
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for my home address [ADDRESS REMOVED] I dont know what the Chicago Historic
Resources Survey is The zoning info thats good there What does the zoning district mean There are
two different bullet points here that indicates two different sections Take the other dot out and make it
one section Or simply have an information thing to click to figure out what it means or put that
somewhere else on the page Or a list of what all the codes mean The zoning thing thats a business
permit from September 2014 [Tester] was a little confused about the connection between the map and
the zoning information [The green Census tract overlay is hard to see]
What was the most useful
information you found on
this page Why
I think the maps most useful if
you know what box to click on
in the layers list
What was the least useful information you found on this
page Why
Zoning is a bit confuse but its not necessarily the least useful I dont
see anything unuseful
19
In what ways would you improve this Address Snapshot page
Take the zoning bullet point out The color of the on the map Maybe you would do better if thats a
bold black line Research with eye doctors or someone who knows more about that what people who
are color blind can see
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen
The mouse pointer reappears when you hover on the Leaflet permit clusters
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen
The mouse pointer reappears when you hover on the Leaflet permit clusters
Did you find this
information useful
Yes
Why or why not
Except the issue described above
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I see the name of the architect Lets see what Richard Fencl is doing Hows it sorted (Its sorted by the
total value of the projects theyre working on) Shouldnt it be based on consumer reports Or what
their standing is in the community [The middle of the page which would be a login form is missing]
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
20
In what ways would you improve Chicago Cityscape
After it gets some improvements Is it just the city or is it nationwide [Its just the city] Theres all of
these databases all over the country Why not have one website that has all of this information in one
place Lets say I want to move to Florida and I type in that address and then I get all of the same
information Add a ticker to the top of the page What would I say Find some interesting information to
put in the ticker Is there crime data (Yes showed him the Crime tab on Neighborhood Data on
Address Snapshot that leads to the Chicago Tribune) He pointed out that there may alternative
websites like SpotCrime Population is demographics might be clearer that this is a population chart
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I would like to see more tests in the future geared towards issues for disabled people like apps that can
benefit people that are disabled
252015 52908 PM
21
Tester
3
Tester Profile (given by tester)
Big on Community amp IT Field geekchic
Proctored by
Sonja Marziano
What type of device are you using for this test
HP probook Windows 7
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Newsletters recently been networking Tom Tresser CivicLab knowledgable about the TIF Illumination
Project
What information about a property is most useful to you when purchasing a home or other
property
Property value good education in area access to public transit access to marketplaces
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Neutral
22
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
First glance typical homebuyer website to show homes and locations Looks like Google Maps - maybe
directions Posts (permits) to give information from different homes in different wards This is pretty
awesome Easy to understand Buttons are big More detail with construction -- thinking about
commuting
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Wanted to check the map drawn to that Chose the warning sign because human nature - provided
demolition information Box was locked behind the key Wanted to explore the map The permit post
looked almost like an ad Interested in the satellite feed Explored the map and was interested in
OpenStreetMap clicked that More color coding diagram Chose full-screen map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Home address - saw his house Property tax info stood out Likes the neighborhood data especially if
you are moving Parcels notices the census tracts layers but could not see where the boundaries
History of the population change - Wow - only looked at demographics and went to the census
reporter page tables Surprised by the large amount of data -- thinks it would be useful for Aldermen and
other community leaders Sees the use for contractors Notices the demolition permit which was part of
the school nearby
What was the most useful
information you found on
this page Why
Taxes and neighborhood data
What was the least useful information you found on this
page Why
PINs - wasnt sure what this meant
In what ways would you improve this Address Snapshot page
Design - would want more pop-up window to get more information Tabs to take to you each of the
sections of the Address Snapshot pages instead of the ads Wants to be able to go to more
importantinteresting parts Different background -- something more dynamic Better placement of the
23
ads felt like one was just in the middle
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Went to the full-screen map after looking at the map on the homepage (second thing) Checked and
unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight
train tracking associated with construction (with directions)
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Went to the full-screen map after looking at the map on the homepage (second thing) Checked and
unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight
train tracking associated with construction (with directions)
Did you find this
information useful
Yes
Why or why not
Next explore the site and choose something that youre interested in learning about
What did you choose
Top Companies
Tell us why you chose what you did and about your experience
Log in to Top Companies amp Architects verb to see Monthly subscription You get excitedand then
you have to pay more See a big use for contractors (used to be in construction - Local 1 Ironworks --
agile methodology) Blue1647 wants to expand to the Southside -- this would be really useful to them
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
24
Impressed by the website to learn more about Chicago Promote to get to know your city Checked
out the About Hot button topics and links to go to to make sure people see certain sites New articles
from newsletter Font a little bigger
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Critical as a techie but did not see too many problems on this site Interested in seeing a CUTGroup
profile
252015 53359 PM
25
Tester
4
Tester Profile (given by tester)
hardest worker
Proctored by
Josh Kalov
What type of device are you using for this test
Dell e6440 laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
Smartphone Android
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
2 - 3 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Local news Redeye 311 website
What information about a property is most useful to you when purchasing a home or other
property
previous owner What is the property actually worth
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Very Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Neutral
Violations at the address Neutral
Historic resources nearby Important
26
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It seems kind of confusing at first Im having trouble understanding specifically what it is for I do like
that it has the maps The map on the home page showing recent permits is useful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Draw custom place under permits - Companies places
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] Historic properties populations schools public transit crime rates building
improvements The ward community etc information is useful
What was the most useful
information you found on
this page Why
Neighborhood Data It is not
readily available
What was the least useful information you found on this
page Why
The comments section
In what ways would you improve this Address Snapshot page
Add Ground view (Google Street View)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
It is showing everything that was listed but now on the map The options could be more specific Days
for what - What does the days drop down mean Last 14 days
How useful do you find this information
27
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
It is showing everything that was listed but now on the map The options could be more specific Days
for what - What does the days drop down mean Last 14 days
Did you find this
information useful
Yes
Why or why not
It is quick and accessible It gives you the specific information you
need
Next explore the site and choose something that youre interested in learning about
What did you choose
Resources
Tell us why you chose what you did and about your experience
It tells you about the types of permits and fees It is understandable It gives you a list of assistance
programs It actually tells you what the permits are It is very useful
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
Be able to see the contractor reviews without logging in Make all the features accessible without logging
in Have pictures with the building permits table Make the contractors list more specific (by area) The
website is a little plain It could be more decorative It would nice if there was a link for information to
get a permit or request a demolition You cant access the services that it tells you about
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
28
It doesnt have a lot of ads It gives you a lot of choices and it is detailed about the properties on there
It is nice that it is up to date The year in review is nice because it shows progress It is amazing to have
all this information
252015 53446 PM
29
Tester
5
Tester Profile (given by tester)
Community Advocate
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
(Largelots) I just watch the news - Chicago Tribune (thats where i read about the lots)
What information about a property is most useful to you when purchasing a home or other
property
The value of the property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Important
30
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
(She also looks up realtorcom) Its a map And its showing me new constructions and demolitionson
a map
Explore the site Whats the first thing you do
Looking at the key to see what info is available what can it tell me
Tell us more about the first thing you did
Testers scrolls around - wants to use the satellite view If I can see it in real time itll tell me whats
there This site seems more for people who are developers owners If I was purchasing I would know
what these things would need
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Tester tried to enter an inexact address - though you could do an approx address Wow It has all the
information for my building - Zoning information doesnt have property tax information - no permits
found here No violations Tester found 107 violations According to the census we have the
demographics
What was the most useful
information you found on
this page Why
Its more useful to know that
its a TIF area I assuming zoning
helps that happen - and it has a
whole thing thats just zoning
What was the least useful information you found on this
page Why
The adjoining tracks - I dont know how I would use that
In what ways would you improve this Address Snapshot page
Can you make it 3D Everything else is cool Youve got the census track zoning (Oh When I put it in
satellite it is 3D Theres something about seeing something in real life that helps me get my
orientation)
Next under Find Permits choose in certain places amp boundaries
31
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Well its just giving me whats in the Chicagoland area and I can see right away where theyre building
the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of
permit Oh and itll give you the building names Several ways to look at this Clicked to see new
construction This seems pretty real time
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Well its just giving me whats in the Chicagoland area and I can see right away where theyre building
the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of
permit Oh and itll give you the building names Several ways to look at this Clicked to see new
construction This seems pretty real time
Did you find this
information useful
Yes
Why or why not
If I were a builder
Next explore the site and choose something that youre interested in learning about
What did you choose
How do I find out about more history research
Tell us why you chose what you did and about your experience
I just like to know whats in my neighborhood what Im next too - Curious Need to find comparison
charts architects
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
Its simple Pretty user friendly Um I dont know I guess I would -- I dunno Theres something a little
bit She asked who the audience was Could we go on this and go downtown and find major developers
32
They like that it has companies Wanted to cross reference election donations (In particular the Virgin
Hotel)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Something else we tested was more funds
252015 55330 PM
33
Tester
6
Tester Profile (given by tester)
Non-Profit Pro
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Hyperlocal newspapers community groups
What information about a property is most useful to you when purchasing a home or other
property
Proximity to public transportation home value
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Neutral
34
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Gives me a sense of the neighborhood lets me search for a property I might be interested in buying
gives me a full pic of whats going on there
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I checked to see if I could find my house and I couldnt so I figured that Id just browse
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at
neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The
LoopRiver North) I looked up my building and it gives me my alderman demographics of the
neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something
What was the most useful
information you found on
this page Why
The crime map is interesting -
its good to know that there
are no violations
What was the least useful information you found on this
page Why
Populatin wasnt useful because Im unsure what the neighborhood is
In what ways would you improve this Address Snapshot page
Id want violations to pop up first - have a learn moremore resources button Id want that to show up
first
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
35
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
Did you find this
information useful
Yes
Why or why not
Its certainly interesting - its defn intereting to see what types of new
buildings people are looking at
Next explore the site and choose something that youre interested in learning about
What did you choose
Looking at an address on Hamlin that was coded as a demoliation
Tell us why you chose what you did and about your experience
When she clicked the demolition - She saw that it was a nice house - wondering why its got so many
permits - why its being demod Ah she sees that the permit was for new constructin - but they have to
knock it down first Didnt realize the ads were ads at first
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I defn will We decided that we were going to look on Craigslist to find houses and this will let us get
some information in homes being sold by owners - sometimes its hard to get the story out of them
And its kinda fascinating to see new neighborhood
Do you like CUTGroup Did you like this CUTGroup test
36
Yes
Yes
Anything else to add
Works for a non-profit that has a website its interesting to learn how CUTgroup is done
252015 61849 PM
37
Tester
7
Tester Profile (given by tester)
iggys mom
Proctored by
Josh Kalov
What type of device are you using for this test
Dell e6440
Is this your normal device
that you use everyday
No
If not what is your primary device
windows laptop iphone
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
1 - 2 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Reading Logan Square list serv DNA Info
What information about a property is most useful to you when purchasing a home or other
property
Havent purchased before so not sure Previous purchase price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Neutral
Permits at the address Neutral
Violations at the address Important
Historic resources nearby Neutral
38
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
I always go to the map first Shows information on building permits Going to the map is more
interesting
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Navigated around the map on the home page It is easy to click on a point to get more information The
icons make sense Explored permit detail page Wondering how far back map on home page goes (what
is the definition of recent)
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when
they got it
What was the most useful
information you found on
this page Why
Finding the permit information
and getting permit details
Finding the PIN number
What was the least useful information you found on this
page Why
historic info is interesting but maybe not useful
In what ways would you improve this Address Snapshot page
I dont know what historic resources mean The most recent permits are more interesting than the map
and neighborhood data Move above those Nice having the alderman information
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
39
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
Did you find this
information useful
Yes
Why or why not
The ability to specify time frame
Next explore the site and choose something that youre interested in learning about
What did you choose
Permits Dashboard charts Year in Review
Tell us why you chose what you did and about your experience
Pages were not useful to me but might be for contractors or other people
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
The changes on the address snapshot page (moving permits above map and neighborhood data)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Site seems very usable
40
252015 63301 PM
41
Tester
8
Tester Profile (given by tester)
Community advocate AL
Proctored by
Steven Vance
What type of device are you using for this test
Dell (with ZoomText turned off)
Is this your normal device
that you use everyday
No
If not what is your primary device
Laptop at home desktop at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting
theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the
Chamber of Commerce websites or anything like that
What information about a property is most useful to you when purchasing a home or other
property
Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility
Cool things to do (bars) rentcost
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Important
Violations at the address Very Important
42
Historic resources nearby Important
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give
me a bunch of information about that address and the area (or maybe just that particular building but it
talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is
for houses or living spaces or just commercial
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
Its the first thing that came to mind Im curious about what it will say about this place where I live what
information it would show for this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Shows me a picture that I know is correct because thats what it is Its showing me the ward
neighborhood community area points it out on a map Its an interesting looking map [When prompted
he identified them as parcels] Got neighborhood data got property tax info Ive never paid property
tax their property tax bill is the first column there Im not sure what the assessment means Is that the
land or the building because I think it would be worth a lot more than that Its a fairly big building I
dont know what historic resources means I guess some buildings that are listed as having some historic
significance Theres a bunch of Ukrainian churches nearby
What was the most useful
information you found on
this page Why
Assessments and property
taxes would be important if I
were to live in this
neighborhood I would want to
know how much property
taxes Rent would be great
because it eats up 20-50 of
What was the least useful information you found on this
page Why
The permits stuff is kind of dry information Upgrade balcony Not
too necessary for me to know that
43
peoples income
In what ways would you improve this Address Snapshot page
Schools Ah its there I didnt look too closely there I see that these are schools where theyre
guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school
means All of this is cryptic
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
Did you find this
information useful
No
Why or why not
There was some issues finding the right place to type in a
neighborhood and where to input an address The list view of this (on
Places) is a little lengthy
Next explore the site and choose something that youre interested in learning about
What did you choose
Demolitions Tracker
44
Tell us why you chose what you did and about your experience
Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews
showing up and people there squatting when the demolition crews Im curious how many buildings get
destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a
nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I think its cool pretty interesting it would be more applicable er worthwhile for developers and
homeowners people moving less familiar with the city Fortunately my roommates did the leg work
finding this place we have a really cool landlord Moving sucks so you dont want to deal with that
Maybe down the line at some point I personally have no idea how good a school is That one that I walk
by a million times I dont know anything about it
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Less applicable to day to day life compared to the transit app I think I did one other with restaurant
inspection results (that was interesting but I havent used that at all)
252015 63416 PM
45
Tester
9
Tester Profile (given by tester)
First time looker
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
A lot of new restaurants coming in - maybe the grocery stores
What information about a property is most useful to you when purchasing a home or other
property
The price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Neutral
Violations at the address Very Important
Historic resources nearby Not at all important
46
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
For me I think its a map for looking for an address Notices the map first The map is very good here I
think that the picture is maybe should be bigger than the map - otherwise Im looking for some
directions website (Navigation website)
Explore the site Whats the first thing you do
Clicked on new permit picture
Tell us more about the first thing you did
Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK
ITS PART OF THE SITE) Theres not really any information I can see here The address that was
returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south
loop)
What was the most useful
information you found on
this page Why
Theres zoning information
here that tells me something
But its not useful to me
What was the least useful information you found on this
page Why
Not sure
In what ways would you improve this Address Snapshot page
List some more information here (Tester sees the neighborhood information) - I would like to know
the property information tax info neighborhood data
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
47
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
Did you find this
information useful
Yes
Why or why not
More clear to me - more logic I think If I see the place first I dont
know where it is The address number doesnt give me that
impression
Next explore the site and choose something that youre interested in learning about
What did you choose
Im wondering why the picture is changing
Tell us why you chose what you did and about your experience
Its kinda weird the pictures keep changing (The one showing the latest permit)
OVERALL REVIEW Do you like Chicago
Cityscape
No
Would you use Chicago Cityscape in the future
No
In what ways would you improve Chicago Cityscape
I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a
lot of words to read It might be useful because theres a lot of information - but if I just want to see
something I want to see then probably not my first choice Id still take a look (For the home we use
Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for
what I want to purchase So I think the picinformation drags too much of my attention Although I like
the map same thing I just realized that the search bar is the most important
48
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I think this website I need more time to explore It looks good for now - like the map the most But I
think the map is kinda too big for the first page Because its a home purchasing website Ill just type the
address where i want to buy I
252015 71125 PM
49
Tester
10
Tester Profile (given by tester)
Chicago Explorer
Proctored by
Daniel Ronan
What type of device are you using for this test
Dell Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iphone5 MacBook Pro at home
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info
Chicago
What information about a property is most useful to you when purchasing a home or other
property
Assuming location is first then price condition of property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Very Important
Historic resources nearby Neutral
50
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer
targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an
industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I
can get more information as a member seems like it - access to more data Announces more permits
that are entered
Explore the site Whats the first thing you do
Recent New Construction Permit Search is also very prominent
Tell us more about the first thing you did
Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this
part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it
looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in
West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to
be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info
- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The
pin on the map is not quite accurate but it says that the location is approximate
What was the most useful
information you found on
this page Why
The neighborhood data is
probably the most valuable
demographics schools
What was the least useful information you found on this
page Why
A lot of nearby information if I was looking for one address doesnt
think at all of the permits nearby would be that helpful information
balance seems off with this address and nearby permits
In what ways would you improve this Address Snapshot page
Headlines - Building information headline could encompass all the info on the page so it would be wise
to change this title There could be a more specific label such as Historic and Zoning information
51
Disappointed there was no historic resources survey information so that surprised me the fact that
there is none seems weird
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
Did you find this
information useful
Yes
Why or why not
Yes seeing the history of the neighborhood through permits is
interesting she thinks she could explore if she was starting a business
or looking for a property it would be useful I would be someone
who would not look for the last 14 days
Next explore the site and choose something that youre interested in learning about
What did you choose
New two story climbing wall [ADDRESS REMOVED]
Tell us why you chose what you did and about your experience
52
Caught her attention because it had a light blue pin Something that is slightly unusual - a two story
climbing activity
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
It seems very oriented to construction information not at all as marketable as sites such as Apartment
Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home
buying everyday Someone as interested in Chicago might like this more if it was more marketed to
them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup
Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is
getting people from the neighborhoods and not asking them to come to the Loop Become a member
and monitor building permits and violations for your clients - seems very corporate and not at all
accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is
more for professional purposes especially since they are from groups not individuals such as
homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken
as not an ad
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Wonders whether the test would be better targeted to respondents using a scenario-based track and
what they are trying to find Home business siting construction company builder etc
252015 72207 PM
53
Tester
11
Tester Profile (given by tester)
Architect Dropout
Proctored by
Sonja Marziano
What type of device are you using for this test
iPad
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhone pc laptop at home and work
What browser are you using right now
Safari
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps
What information about a property is most useful to you when purchasing a home or other
property
Location access to transit and sidewalks
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Neutral
54
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post
Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile
images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping
drawing custom place
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Clicked on map images (set up as tiles) could not interact with the map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for address tries to pre-populate with option but cannot access those options 915 W
Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is
similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking
which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title
gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling
below the map Top left frame is start gt moves right on the top navigator Jump to screen reader
users SR tag JAWS provides options to bypass or jump to certain sections of the site
What was the most useful
information you found on
this page Why
NA
What was the least useful information you found on this
page Why
NA
In what ways would you improve this Address Snapshot page
Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used
for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog
parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk
score
55
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
Did you find this
information useful
No
Why or why not
NA
Next explore the site and choose something that youre interested in learning about
What did you choose
NA
Tell us why you chose what you did and about your experience
NA
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
NA
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
56
Anything else to add
Maureen will be using her JAWS system and filling out the rest of the test at home
252015 72602 PM
57
Tester
12
Tester Profile (given by tester)
HomeSweet
Proctored by
Daniel X ONeil
What type of device are you using for this test
Dell Latitude E6440
Is this your normal device
that you use everyday
No
If not what is your primary device
Desktop computer at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
By walking or riding around the neighborhood and seeing them
What information about a property is most useful to you when purchasing a home or other
property
Price number of bedrooms condition of the home property tax photographs of interior and exterior--
as many as possible
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Important
58
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like its some sort of real estate website But it is more specific because its going to tell me
about the building and the location As a renter this is very important to me to see as a potential rental
space I see they have school information In Chicago I dont see that as reliable On real estate sites it
is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN
search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and
teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a
neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a
legend In the right hands this can be more and more useful Community organizers and people looking
to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats
delightful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Oh and I can look at whos doing what These are from all over the city If I were more
knowledgable I could use this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a
lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab
Checked on school Checked the info it comported with her knowledge Feels better when the crime is
in someones home
What was the most useful
information you found on
this page Why
The crime info was quite useful
because its interesting I can
use this to show my kid
What was the least useful information you found on this
page Why
The demographics because its not enough information It has a link
to go to the census But Id like to know average incon
In what ways would you improve this Address Snapshot page
59
Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks
indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights
Violations at this address How did I miss this She does not make comments but other people do
Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it
easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier
to read
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
Did you find this
information useful
Yes
Why or why not
Yes useful and fascinating
Next explore the site and choose something that youre interested in learning about
What did you choose
Stays on the map and scrolls south
Tell us why you chose what you did and about your experience
Found the house where her mother was born
OVERALL REVIEW Do you like Chicago
Cityscape
Would you use Chicago Cityscape in the future
60
Yes
Yes
In what ways would you improve Chicago Cityscape
Maybe they need to put a legend with all these little icons for less sophisticated users like me
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Its exciting to see stuff like this
252015 73202 PM
61
Tester
13
Tester Profile (given by tester)
Recurring Student
Proctored by
Christopher Whitaker
What type of device are you using for this test
PC Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhoneiPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you
hear things
What information about a property is most useful to you when purchasing a home or other
property
Utilities and what the average is - is rent including - history of whats happened for the past ten years
(roofs piping electric major issues) Like a complete diagnostic
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Neutral
Property tax Information Neutral
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Very Important
62
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like a place to enter in an address and see an image of the building a brief description and
basics about the community - and also the more political information (like which ward) Throws up a
map - looks like its annotated with constructions
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I entered my own address and it didnt find my address in historical data gives me zone information
light manufacturing Its actually showing the lot next door They just finished construction The area
used to be manufacturing
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
My home address
What was the most useful
information you found on
this page Why
It didnt show any useful info on
my building but interesting to
see nearby permits
What was the least useful information you found on this
page Why
Its kinda difficult - the zoning info is least useful mostly beacuse its
not there
In what ways would you improve this Address Snapshot page
I love historic building and know the history of our building - would like to have seen that Its really
cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what
the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at
2007)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
63
and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
Did you find this
information useful
Yes
Why or why not
I can see myself looking at this to see if something was issued (nearby
construction)
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by
estimated construction costs for the year which is kinda interesting because it shows the one we may be
hearing about the most My sister in law is an architect
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I liked the history information - like landmarks Id want to see some of that in here I find it really
interesting - and I think its important For example Why is this name super-popular (One of the first
64
people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our
building now that area is so built up and different) The schools expanding (Greektown)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Nope
252015 73412 PM
65
Make $20 for a test of a building projects website
Hi ltltFirst Namegtgt
Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website
This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards
Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form
We are planning to be in the Logan Square neighborhood for this test
We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers
For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago
Thanks for being a member of the CUTGroup As usual call or write with questions
Remember if you want to be a part of this test please complete this form
shyshy
Daniel X ONeil(773) 960shy6045
Subscribe Share Past Issues Translate
66
doneilcctorg
Facebook Twitter Website
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Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
Subscribe Share Past Issues Translate
68
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69
Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
Subscribe Share Past Issues Translate
70
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71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
2 Slightly Important 0
1 Not Important 0
Historic resources nearby
5 Very Important 15 (2)
4 Important 31 (4)
3 Neutral 38 (5)
2 Slightly Important 8 (1)
1 Not Important 8 (1)
Permits nearby
5 Very Important 0
4 Important 23 (3)
3 Neutral 31 (4)
2 Slightly Important 31 (4)
1 Not Important 15 (2)
Part II Responses
Review the homepage What do you think this Web site does
When reviewing the homepage the majority of testers mentioned one of these three features or topics
map on the homepage permits and who they thought the target audience is for the website Here are
key responses
Map 9 out of 13 testers (69) mentioned the map located on the homepage Here is what our testers said
Iggys Mom (7) says ldquoI always go to the map firsthellip [it] shows information on building
permits Going to the map is more interesting
Construction watcher (2) says ldquoThe map shows the details on the building tells you the
address I like that thatrsquos a good way to be nosy and see what people are doing to their houses
Itrsquos a cool website so farrdquo
Hardest Worker (4) says ldquoIt seems kind of confusing at first Irsquom having trouble
understanding specifically what it is for I do like that it has the maps The map on the home
page showing recent permits is useful
Permits 6 out of 13 testers (46) mentioned the permit information when reviewing the homepage
Home buyer (1) says the homepage ldquolooks like itrsquos showing construction permits for a
specific location in the neighborhood shows whatrsquos aroundrdquo
4
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
Not sure who target audience is 5 out of 13 testers were not clear about who the target audience for the website is Here are some
things our testers said
Architect Dropout (11) says ldquoIt doesnrsquot seem super targeted to your average Jane seems
targeted to a business not very consumer targetedhellip doesnrsquot seem to want to sell me anything
feels more like an industry siterdquo
Both HomeSweet (12) and Big on Community amp IT Field geekchic (3) said that
they thought this was a real estatehomebuyers website
Explore the site Whats the first thing you do
When exploring the website most testers did not an overwhelmingly clear first step or action 4 out of
13 testers (31) viewed or clicked on the map on the homepage 3 testers (25) typed in an address
while the rest of the testers did a variety of other first actions
4 ndash Viewed or Clicked on Map
3 ndash Typed in a Chicago Address
2 ndash Click Find Permits
1 ndash Other Clicked all permits list
1 ndash Other Clicked on new permit picture
1 ndash Other Looked at the key to see what information is available
1 ndash Other Recent New Construction Permit
0 ndash Click on Sign in Features
0 ndash Click Companies
0 ndash Click Activities
0 ndash Click About
Tell us more about the first thing you did A lot of testers were drawn to the map since it encompassed a lot of the homepage and testers liked
using the map to find more information Other testers typed in an address that they were familiar with
such as their home address to see what information would show up Here are some responses from
testers about the first thing they did
Construction watcher (2) clicked the all permits list and said ldquoI would prefer to look at the
individual list because the full-screen map didnrsquot show any details on the individual permitshellip Itrsquos
easier to see and scroll down the listrdquo
Iggyrsquos Mom (7) navigated around the map on the home page ldquoIt is easy to click on a point to
get more information The icons make sense Explored permit detail page Wondering how far
back map on home page goesrdquo Iggyrsquos Mom was curious about how ldquorecentrdquo was being defined
Community Advocate (8) typed in an address because ldquoIts the first thing that came to
mind Im curious about what it will say about this place where I live what information it would
show for thisrdquo
5
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
Next search for an address in your neighborhood that you might be interested in learning more about Tell us about your experience and the information you found out What address did you search for and what did you learn
The majority of testers searched their own home addresses 4 out of 13 testers had trouble searching
for an address For example Home buyer (1) tried to search by ldquoWicker Parkrdquo but could not find a
result Out of the testers that were able to complete the search these were the top pieces of
information they found on the address snapshot page (number indicated number of testers who
mentioned these pieces of data)
6 ndash Demographics
3 ndash Aldermanwardcommunity information
3 ndash Property taxes
3 ndash Crime
3 ndash Permits
2 out of 13 testers specifically called out that they did not know what ldquoHistoric Resourcesrdquo meant
Construction watcher (2) also wasnrsquot sure what zoning district meant
Here are some other things testers told us
First time looker (9) was confused by the ad with the rental prices that was in the middle of the
page and did not realize that it was an ad at first
Big on Community amp IT Field geekchic (3) was surprised by the large amount of data on this
page and thought it would useful for Aldermen community leaders and contractors
What was the most useful information you found on this page Why
Here are the most useful pieces of information testers found on this page
3 ndash Neighborhood data
2 ndash Crime data
2 ndash Permit information
1 ndash Nearest Public Transit
1 ndash Map was most useful
1 ndash TIF information
1 ndash Property taxes
Here are a couple of responses from testers who had difficulty finding useful information on this page
Recurring Student (13) says ldquoIt didnt show any useful info on my building but interesting
to see nearby permitsrdquo
First time looker (8) says ldquoTheres zoning information here that tells me something But its
not useful to merdquo
What was the least useful information you found on this page Why
Here are the least useful pieces of information testers found on this page
2 ndash Zoning
6
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
2 ndash Population datademographics
1 ndash School information
1 ndash PINs
1 ndash Comments section
1 ndash Adjoining tracts
1 ndash Historic information
1 ndash Permit information
1 ndash Nearby info
6 testers said pieces of information was the least useful because they were not sure what it meant or
there was not enough data available Here are their responses
Construction watcher (2) says ldquoZoning is a bit confusing but its not necessarily the least
useful I dont see anything un-usefulrdquo
Big on Community amp IT Field geekchic (3) wasnrsquot sure what ldquoPINsrdquo meant
Community Advocate (5) explained that she was not sure how she would the adjoining
tracts information
Non-Profit Pro (6) had trouble searching for an address and browsed ndash ldquoPopulation wasnt
useful because Im unsure what the neighborhood isrdquo
HomeSweet (11) says ldquoThe demographics because its not enough information It has a link
to go to the census But Id like to know averagerdquo
Recurring Student (12) says ldquoIts kinda difficult - the zoning info is least useful mostly
beacuse its not thererdquo
In what ways would you improve this Address Snapshot page Design Elements 5 out of 13 testers mentioned changing elements of the color and design as ways to improve the
Address Snapshot page 2 out of these testers brought up that the advertisements on the page blend too
much with the page For example HomeSweet (12) says ldquoVisually the page is rather simplistic and
not in a way that makes it easy to read Its not immediately clear that the ad is an ad
2 other testers said they wanted different map views such as a 3-D perspective or street view
Highlight or change information structure 3 testers thought that information architecture on the pages should change and different pieces of
information should be highlighted Non-Profit Pro (6) said they wanted to see violations first and
Iggys mom (7) said that ldquothe most recent permits are more interesting than map and neighborhood
data Move those aboverdquo
Better definition or descriptions 3 testers mentioned providing better definitions about the information found on the Address Snapshot
page For example Iggys Mom (7) was not sure what ldquoHistoric Resourcesrdquo means and Recurring
Student (13) did not know what a PIN is In addition Chicago Explorer (10) wanted thought that
7
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
the ldquoBuilding Informationrdquo headline encompassed all of the information on the page so it would make
more sense to add different subtitles
Add more information about nearby buildings 2 testers wanted to have more information about what nearby businesses and restaurants were near the
address that they searched Another tester Architect Dropout (11) was very interested in learning
about what the building used to be For example if it was a gas station or a dry cleaner
Next under Find Permits choose in certain places amp boundaries Pick a place
such as a community or neighborhood area and tell us about your experience and
the information you learned
When reviewing a place under ldquoFind Permitsrdquo the majority of testers had questions about the data they
were looking at Here are some of the questions testers were asking
ldquoAre these permits already approvedrdquo -Big on Community amp IT Field geekchic (3)
ldquoTIF district I want to know what that isrdquo -Non-Profit Pro (6)
ldquoWhats to be gained by showing the total estimated costs of the projects What does change
time mean How do you get access to the records Do you have a way to get it quicklyrdquo ndash
Construction Watcher (2)
First time looker (9) asked what the purpose of permits were for and thought that permits
were only needed when opening a store
ldquoIt looks like a long list of permits that have been issued This ones a lot of money its $1
million and two down this one is $1 for electric wiring Maybe its just a placeholder and they
dont know what its going to costrdquo ndashCommunity Advocate (8)
ldquoEnterprise zone-- is that a TIF District ndashHomeSweet (12)
2 out of 13 testers specifically mentioned that permits were not useful to them
In addition Big on Community amp IT Field geekchic (3) and Community Advocate AL (5)
both wanted to compare permit data between neighborhoods
Chicago Explorer (10) and First time looker (9) both mentioned the paid subscriptions on this
page First time looker (9) thought the paywall in the description stifles here curiosity She hasnt
used it enough to make a decision - there is no information on a trial readily available no free content
on the outset which turns her off because she doesnt even know if its valuable to her yet Chicago
Explorer (10) added that ldquoSubscribe-- doesnt appeal to me but would if I were a mogulrdquo
How useful do you find this information
5 Very Useful 17 (2)
4 Useful 50 (6)
3 Neutral 8 (1)
2 Slightly Useful 25 (3)
1 Not Useful 0
8
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
Next under Find Permits choose the map option and explore the map Tell us
about your experience and the information you learned
When testers were asked to look at the map under ldquoFind Permitsrdquo some testers tried to decipher what
the circles with numbers indicated A couple of testers were not sure and assumed that the number
indicated the number of permits in the area Here are some other responses from testers
Chicago Explorer (10) thought that the two permits appearing in the South Loop were too
few since so many things are happening on Michigan Ave ldquoThere is a lot going on there and
there are 4 permitsrdquo She then discovered it was only for the past 14 days and told that the
timeline was not very clear Hardest worker (4) was also not clear on the timeline of the
map
Recurring Student (13) says ldquoThis is really cool This gives me a much better idea in my
head of whats happening The first thing I looked at is replacing a wood porch Seeing it here
gave me a picture of the porches that are on the back on buildings It says lsquoissued two weeks
agorsquo makes it standout It gives me a good idea of whats going onrdquo
Did you find this information useful
Yes 83 (10)
No 17 (2)
Why or why not
Here are some responses from testers who said ldquoNordquo this information was not useful
Home buyer (1) says ldquoI dont really use this information when looking for a houserdquo
Community advocate (8) had some issues finding the right place to type in a neighborhood
and where to input an address Also the list view of this (on Places) is a little lengthy
Here are a couple of responses from testers who said ldquoYesrdquo this information is useful
Chicago Explorer (10) thinks that seeing the history of the neighborhood through permits is
interesting If she was starting a business or looking for a property it would be useful but she
would be someone who would not look for the last 14 days
HomeSweet (12) says ldquoYes useful and fascinatingrdquo
Next explore the site and choose something that youre interested in learning about What did you choose
3 ndash Architects
2 ndash Demolition
1 ndash Resources
1 ndash History research
1 ndash Top Companies
1 ndash Permits
9
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
1 ndash Browses map
1 ndash New building information
Tell us why you chose what you did and about your experience
Here are some responses from our testers
Big on Community amp IT Field geekchic (3) wanted to see more information about Top
Companies amp Architectsrdquo but reached the monthly subscription page He says ldquoYou get
excitedhellip and then you have to pay morerdquo He sees a real use of this website for contractors
Community Advocate (8) chose the Demolition Tracker out of curiosity ldquoIve got friends
in Detroit and I read articles about that and demolition crews showing up and people there
squatting when the demolition crews Im curious how many buildings get destroyed and where
they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a nice touch
Some of these are pretty nicerdquo
Hardest Worker (4) chose Resources and says ldquoIt tells you about the types of permits and
fees It is understandable It gives you a list of assistance programs It actually tells you what the
permits are It is very useful ldquo
Do you like Chicago Cityscape
Yes 83 (10)
No 17 (2)
Would you use Chicago Cityscape in the future
Yes 83 (10)
No 17 (2)
In what ways would you improve Chicago Cityscape Design Here are some ways that testers recommended improving design elements on Chicago Cityscape
Add more color and imagery
Make the font a little bigger
Add a legend to the map to describe icons
Ads can be invasive and sometimes do not look like ads
First time looker (9) adds ldquoIts a lot of words to read It might be useful because theres a lot of
information - but if I just want to see something I want to see then probably not my first choicehellip I just
realized that the search bar is the most importantrdquo
10
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
Audience Throughout the test testers made mention of the targeted audience and made commented how certain
features are more useful to some groups and not others Here are a few responses from our testers
when asked how to improve Chicago Cityscape
Community Advocate AL (5) asked who the audience was She also asked if this could be
used to find major developers
Chicago Explorer (10) says ldquoit seems very oriented to construction information not at all
as marketable as sites such as Apartment Findersrdquo Chicago Explorer doesnt see this as
particularly useful for a homebuyer and thinks that it is more for professional purposes
Do you like CUTGroup Yes 100 (12)
No 0
Did you like this CUTGroup test
Yes 100 (12)
No 0
Anything else to add
Construction watcher (2) says ldquoI would like to see more tests in the future geared towards
issues for disabled people like apps that benefit people that are disabledrdquo
Community advocate (8) says ldquoLess applicable to day to day life compared to the transit
app I think I did one other with restaurant inspection results (that was interesting but I havent
used that at all)rdquo
Iggyrsquos Mom (7) says ldquoSite seems very usablerdquo
11
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
Results
Information 12 out of 13 testers are interested in learning more about what is being built or torn down in their
neighborhoods and most look to community news outlets (such as DNA Info or Everyblock) for this
type of information When learning about a property testers said that these are the most important
pieces of information property information tax information neighborhood data and violations at that
specific address
When testers were asked to search for an address in their neighborhood most of them searched for
their home addresses and called out these pieces of data on the Address Snapshot page
demographics Aldermenward information property taxes crimes and then permits While there was
not a one-sided response to the least useful information question a lot of testers had questions about
the data they were seeing on the pages Here are a couple of ways that testers would improve the
Address Snapshot page
Change up the design elements 5 out of 13 testers mentioned changing elements of the
color and design as ways to improve the Address Snapshot page HomeSweet (12) says
ldquoVisually the page is rather simplistic and not in a way that makes it easy to read Its not
immediately clear that the ad is an ad
Highlight or change information structure 3 testers thought that information on the
pages should change and different pieces of information should be highlighted Testers also
mentioned that there was a lot of information on these pages and it would be better if they
were organized with better definitions and descriptions
When looking at the permit information testers had an easier time navigating the permit information on
the map versus the information listed on the community or neighborhood area Testers again had a lot
of questions about the data they were looking at here are some examples
ldquoAre these permits already approvedrdquo -Big on Community amp IT Field geekchic (3)
ldquoTIF district I want to know what that isrdquo -Non-Profit Pro (6)
ldquoWhats to be gained by showing the total estimated costs of the projects What does change
time mean How do you get access to the records Do you have a way to get it quicklyrdquo ndash
Construction Watcher (2)
83 of testers thought that the permit information was useful or interesting Two testers wanted to
compare permit data in their neighborhood to other neighborhoods
Chicago Explorer (10) thought that seeing the history of the neighborhood through
permits is interesting
12
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
Usability For the most part testers found it very easy to navigate the website There was some confusion when
ads had a light background and matched Chicago Cityscape In addition testers had questions about the
map icons and had questions about the data types or the timeline of what was being displayed
When first exploring the website most testers did not an overwhelmingly clear first step or action 4
out of 13 testers (31) viewed or clicked on the map on the homepage 3 testers (25) typed in an
address while the rest of the testers did a variety of other first actions Most importantly when testers
were first reviewing the homepage 5 out of 13 testers (31) were not clear who the audience was
Audience Throughout the test testers mentioned useful and not useful information on every page and often
distinguished which information would be useful to one group but not to others As mentioned before
testers had questions about the audience ever since the start of the test
Architect Dropout (11) says ldquoIt doesnrsquot seem super targeted to your average Jane seems
targeted to a businessrdquo
Both HomeSweet (12) and Big on Community amp IT Field geekchic (3) said that
they thought this was a real estatehomebuyers website
Chicago Explorer (10) and First time looker (9) both mentioned the paid subscriptions on the
Find Permits community or neighborhood pages First time looker (9) thought the paywall in the
description stifles here curiosity She hasnt used it enough to make a decision - there is no information
on a trial readily available no free content on the outset which turns her off because she doesnt even
know if its valuable to her yet Chicago Explorer (10) added that ldquoSubscribe-- doesnt appeal to me
but would if I were a mogulrdquo
Chicago Cityscape has a great opportunity to teach residents about buildingproperty information and
permits and then provide a platform for residents to learn more about what is happening in their own
neighborhoods The best way that can happen is to continue to include definitions and descriptions of
terms so these topics become more accessible
It is also important to consider audience for this website and provide the proper pathways for
individuals to get the information that they need whether they are an involved community member
home buyer or a contractor Defining the purpose of this site and how this data is useful to multiple
groups of people at the beginning (on the homepage) will give individuals the grounding to use the data
provided
13
Tester
1
Tester Profile (given by tester)
Home buyer
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
No
How do you find out about these changes in your neighborhood
Walking around
What information about a property is most useful to you when purchasing a home or other
property
The size of the apartment
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Very Important
Historic resources nearby Very Important
14
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Map of a certain area - looks like its showing construction permits for a specific location in the
neighborhood - shows whats around The tester first noticed the map and that it lists different permits
for different locations
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
It opened a link Im looking to see what it is Looks like its either a store or a service for plumbing and
sewers (Clicked because it was highlighted on the map)
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I went to Wicker Park but it couldnt find it in the search (Typed in Wicker Park - expecting to find the
neighborhood) I googled my home address and I see a map of different buildings around it Its telling me
data about demographics in the neighborhood which I find interesting It shows where the schools train
stations are (which for me is very important) and also talks about crime (Pleased to know that theres
no crime in the area)
What was the most useful
information you found on
this page Why
The train station because I use
public transit
What was the least useful information you found on this
page Why
Schools - I wouldnt send kids to these schools
In what ways would you improve this Address Snapshot page
information about restaurants or entertainment - a link to be able to find laundromats
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
15
The map shows Chicago and different suburbs with numbers - I assume the number are associated with
the number of permits in the area I can zoom in and see the number of permits requested in different
area Some have numbers and some have the little screwdrivers Push-pins And when I click on it it
tells me whats going on For example a renovation
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The map shows Chicago and different suburbs with numbers - I assume the number are associated with
the number of permits in the area I can zoom in and see the number of permits requested in different
area Some have numbers and some have the little screwdrivers Push-pins And when I click on it it
tells me whats going on For example a renovation
Did you find this
information useful
No
Why or why not
I dont really use this information when looking for a house
Next explore the site and choose something that youre interested in learning about
What did you choose
I chose architects
Tell us why you chose what you did and about your experience
Might be useful - They also tell me what people charge - which is useful
OVERALL REVIEW Do you like Chicago
Cityscape
No
Would you use Chicago Cityscape in the future
No
In what ways would you improve Chicago Cityscape
Its very basic - not too many colors I would prefer something more colorful to make the information
pop - It looks like a fake site to me If I was looking for houses to rentbuy Id go to sites like
properties or Rentcom (Redfin does this too)
Do you like CUTGroup Did you like this CUTGroup test
16
Yes
Yes
Anything else to add
Pretty exciting
252015 44452 PM
17
Tester
2
Tester Profile (given by tester)
Construction watcher
Proctored by
Steven
What type of device are you using for this test
Dell laptop with ZoomText
Is this your normal device
that you use everyday
No
If not what is your primary device
iPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
2 - 3 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Walking around TV stations (ABC7)
What information about a property is most useful to you when purchasing a home or other
property
Whether its new or old the condition of the property I would like to have a home inspection and the
price and the location
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Important
Property tax Information Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Slightly important
18
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
This website is talking about building permits and things that have been done to the properties Its
asking you to put in an address The map shows the details on the building tells you the address I like
that thats a good way to be nosy and see what people are doing to their houses Its a cool website so
far
Explore the site Whats the first thing you do
Clicked All Permits List
Tell us more about the first thing you did
I would prefer to look at the individual list because the full-screen map didnt show any details on the
individual permits They dont give you any details about what youre going to find when you click on it
Its easier to see and scroll down the list I like the full-screen map because you dont have to scroll
around so much to find something to click on Top 4 isnt very helpful to me it means what people
clicked on the most It should say most popular permit types if theyre the ones most frequently coming
in
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for my home address [ADDRESS REMOVED] I dont know what the Chicago Historic
Resources Survey is The zoning info thats good there What does the zoning district mean There are
two different bullet points here that indicates two different sections Take the other dot out and make it
one section Or simply have an information thing to click to figure out what it means or put that
somewhere else on the page Or a list of what all the codes mean The zoning thing thats a business
permit from September 2014 [Tester] was a little confused about the connection between the map and
the zoning information [The green Census tract overlay is hard to see]
What was the most useful
information you found on
this page Why
I think the maps most useful if
you know what box to click on
in the layers list
What was the least useful information you found on this
page Why
Zoning is a bit confuse but its not necessarily the least useful I dont
see anything unuseful
19
In what ways would you improve this Address Snapshot page
Take the zoning bullet point out The color of the on the map Maybe you would do better if thats a
bold black line Research with eye doctors or someone who knows more about that what people who
are color blind can see
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen
The mouse pointer reappears when you hover on the Leaflet permit clusters
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen
The mouse pointer reappears when you hover on the Leaflet permit clusters
Did you find this
information useful
Yes
Why or why not
Except the issue described above
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I see the name of the architect Lets see what Richard Fencl is doing Hows it sorted (Its sorted by the
total value of the projects theyre working on) Shouldnt it be based on consumer reports Or what
their standing is in the community [The middle of the page which would be a login form is missing]
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
20
In what ways would you improve Chicago Cityscape
After it gets some improvements Is it just the city or is it nationwide [Its just the city] Theres all of
these databases all over the country Why not have one website that has all of this information in one
place Lets say I want to move to Florida and I type in that address and then I get all of the same
information Add a ticker to the top of the page What would I say Find some interesting information to
put in the ticker Is there crime data (Yes showed him the Crime tab on Neighborhood Data on
Address Snapshot that leads to the Chicago Tribune) He pointed out that there may alternative
websites like SpotCrime Population is demographics might be clearer that this is a population chart
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I would like to see more tests in the future geared towards issues for disabled people like apps that can
benefit people that are disabled
252015 52908 PM
21
Tester
3
Tester Profile (given by tester)
Big on Community amp IT Field geekchic
Proctored by
Sonja Marziano
What type of device are you using for this test
HP probook Windows 7
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Newsletters recently been networking Tom Tresser CivicLab knowledgable about the TIF Illumination
Project
What information about a property is most useful to you when purchasing a home or other
property
Property value good education in area access to public transit access to marketplaces
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Neutral
22
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
First glance typical homebuyer website to show homes and locations Looks like Google Maps - maybe
directions Posts (permits) to give information from different homes in different wards This is pretty
awesome Easy to understand Buttons are big More detail with construction -- thinking about
commuting
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Wanted to check the map drawn to that Chose the warning sign because human nature - provided
demolition information Box was locked behind the key Wanted to explore the map The permit post
looked almost like an ad Interested in the satellite feed Explored the map and was interested in
OpenStreetMap clicked that More color coding diagram Chose full-screen map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Home address - saw his house Property tax info stood out Likes the neighborhood data especially if
you are moving Parcels notices the census tracts layers but could not see where the boundaries
History of the population change - Wow - only looked at demographics and went to the census
reporter page tables Surprised by the large amount of data -- thinks it would be useful for Aldermen and
other community leaders Sees the use for contractors Notices the demolition permit which was part of
the school nearby
What was the most useful
information you found on
this page Why
Taxes and neighborhood data
What was the least useful information you found on this
page Why
PINs - wasnt sure what this meant
In what ways would you improve this Address Snapshot page
Design - would want more pop-up window to get more information Tabs to take to you each of the
sections of the Address Snapshot pages instead of the ads Wants to be able to go to more
importantinteresting parts Different background -- something more dynamic Better placement of the
23
ads felt like one was just in the middle
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Went to the full-screen map after looking at the map on the homepage (second thing) Checked and
unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight
train tracking associated with construction (with directions)
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Went to the full-screen map after looking at the map on the homepage (second thing) Checked and
unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight
train tracking associated with construction (with directions)
Did you find this
information useful
Yes
Why or why not
Next explore the site and choose something that youre interested in learning about
What did you choose
Top Companies
Tell us why you chose what you did and about your experience
Log in to Top Companies amp Architects verb to see Monthly subscription You get excitedand then
you have to pay more See a big use for contractors (used to be in construction - Local 1 Ironworks --
agile methodology) Blue1647 wants to expand to the Southside -- this would be really useful to them
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
24
Impressed by the website to learn more about Chicago Promote to get to know your city Checked
out the About Hot button topics and links to go to to make sure people see certain sites New articles
from newsletter Font a little bigger
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Critical as a techie but did not see too many problems on this site Interested in seeing a CUTGroup
profile
252015 53359 PM
25
Tester
4
Tester Profile (given by tester)
hardest worker
Proctored by
Josh Kalov
What type of device are you using for this test
Dell e6440 laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
Smartphone Android
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
2 - 3 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Local news Redeye 311 website
What information about a property is most useful to you when purchasing a home or other
property
previous owner What is the property actually worth
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Very Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Neutral
Violations at the address Neutral
Historic resources nearby Important
26
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It seems kind of confusing at first Im having trouble understanding specifically what it is for I do like
that it has the maps The map on the home page showing recent permits is useful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Draw custom place under permits - Companies places
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] Historic properties populations schools public transit crime rates building
improvements The ward community etc information is useful
What was the most useful
information you found on
this page Why
Neighborhood Data It is not
readily available
What was the least useful information you found on this
page Why
The comments section
In what ways would you improve this Address Snapshot page
Add Ground view (Google Street View)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
It is showing everything that was listed but now on the map The options could be more specific Days
for what - What does the days drop down mean Last 14 days
How useful do you find this information
27
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
It is showing everything that was listed but now on the map The options could be more specific Days
for what - What does the days drop down mean Last 14 days
Did you find this
information useful
Yes
Why or why not
It is quick and accessible It gives you the specific information you
need
Next explore the site and choose something that youre interested in learning about
What did you choose
Resources
Tell us why you chose what you did and about your experience
It tells you about the types of permits and fees It is understandable It gives you a list of assistance
programs It actually tells you what the permits are It is very useful
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
Be able to see the contractor reviews without logging in Make all the features accessible without logging
in Have pictures with the building permits table Make the contractors list more specific (by area) The
website is a little plain It could be more decorative It would nice if there was a link for information to
get a permit or request a demolition You cant access the services that it tells you about
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
28
It doesnt have a lot of ads It gives you a lot of choices and it is detailed about the properties on there
It is nice that it is up to date The year in review is nice because it shows progress It is amazing to have
all this information
252015 53446 PM
29
Tester
5
Tester Profile (given by tester)
Community Advocate
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
(Largelots) I just watch the news - Chicago Tribune (thats where i read about the lots)
What information about a property is most useful to you when purchasing a home or other
property
The value of the property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Important
30
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
(She also looks up realtorcom) Its a map And its showing me new constructions and demolitionson
a map
Explore the site Whats the first thing you do
Looking at the key to see what info is available what can it tell me
Tell us more about the first thing you did
Testers scrolls around - wants to use the satellite view If I can see it in real time itll tell me whats
there This site seems more for people who are developers owners If I was purchasing I would know
what these things would need
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Tester tried to enter an inexact address - though you could do an approx address Wow It has all the
information for my building - Zoning information doesnt have property tax information - no permits
found here No violations Tester found 107 violations According to the census we have the
demographics
What was the most useful
information you found on
this page Why
Its more useful to know that
its a TIF area I assuming zoning
helps that happen - and it has a
whole thing thats just zoning
What was the least useful information you found on this
page Why
The adjoining tracks - I dont know how I would use that
In what ways would you improve this Address Snapshot page
Can you make it 3D Everything else is cool Youve got the census track zoning (Oh When I put it in
satellite it is 3D Theres something about seeing something in real life that helps me get my
orientation)
Next under Find Permits choose in certain places amp boundaries
31
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Well its just giving me whats in the Chicagoland area and I can see right away where theyre building
the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of
permit Oh and itll give you the building names Several ways to look at this Clicked to see new
construction This seems pretty real time
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Well its just giving me whats in the Chicagoland area and I can see right away where theyre building
the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of
permit Oh and itll give you the building names Several ways to look at this Clicked to see new
construction This seems pretty real time
Did you find this
information useful
Yes
Why or why not
If I were a builder
Next explore the site and choose something that youre interested in learning about
What did you choose
How do I find out about more history research
Tell us why you chose what you did and about your experience
I just like to know whats in my neighborhood what Im next too - Curious Need to find comparison
charts architects
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
Its simple Pretty user friendly Um I dont know I guess I would -- I dunno Theres something a little
bit She asked who the audience was Could we go on this and go downtown and find major developers
32
They like that it has companies Wanted to cross reference election donations (In particular the Virgin
Hotel)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Something else we tested was more funds
252015 55330 PM
33
Tester
6
Tester Profile (given by tester)
Non-Profit Pro
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Hyperlocal newspapers community groups
What information about a property is most useful to you when purchasing a home or other
property
Proximity to public transportation home value
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Neutral
34
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Gives me a sense of the neighborhood lets me search for a property I might be interested in buying
gives me a full pic of whats going on there
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I checked to see if I could find my house and I couldnt so I figured that Id just browse
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at
neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The
LoopRiver North) I looked up my building and it gives me my alderman demographics of the
neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something
What was the most useful
information you found on
this page Why
The crime map is interesting -
its good to know that there
are no violations
What was the least useful information you found on this
page Why
Populatin wasnt useful because Im unsure what the neighborhood is
In what ways would you improve this Address Snapshot page
Id want violations to pop up first - have a learn moremore resources button Id want that to show up
first
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
35
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
Did you find this
information useful
Yes
Why or why not
Its certainly interesting - its defn intereting to see what types of new
buildings people are looking at
Next explore the site and choose something that youre interested in learning about
What did you choose
Looking at an address on Hamlin that was coded as a demoliation
Tell us why you chose what you did and about your experience
When she clicked the demolition - She saw that it was a nice house - wondering why its got so many
permits - why its being demod Ah she sees that the permit was for new constructin - but they have to
knock it down first Didnt realize the ads were ads at first
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I defn will We decided that we were going to look on Craigslist to find houses and this will let us get
some information in homes being sold by owners - sometimes its hard to get the story out of them
And its kinda fascinating to see new neighborhood
Do you like CUTGroup Did you like this CUTGroup test
36
Yes
Yes
Anything else to add
Works for a non-profit that has a website its interesting to learn how CUTgroup is done
252015 61849 PM
37
Tester
7
Tester Profile (given by tester)
iggys mom
Proctored by
Josh Kalov
What type of device are you using for this test
Dell e6440
Is this your normal device
that you use everyday
No
If not what is your primary device
windows laptop iphone
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
1 - 2 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Reading Logan Square list serv DNA Info
What information about a property is most useful to you when purchasing a home or other
property
Havent purchased before so not sure Previous purchase price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Neutral
Permits at the address Neutral
Violations at the address Important
Historic resources nearby Neutral
38
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
I always go to the map first Shows information on building permits Going to the map is more
interesting
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Navigated around the map on the home page It is easy to click on a point to get more information The
icons make sense Explored permit detail page Wondering how far back map on home page goes (what
is the definition of recent)
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when
they got it
What was the most useful
information you found on
this page Why
Finding the permit information
and getting permit details
Finding the PIN number
What was the least useful information you found on this
page Why
historic info is interesting but maybe not useful
In what ways would you improve this Address Snapshot page
I dont know what historic resources mean The most recent permits are more interesting than the map
and neighborhood data Move above those Nice having the alderman information
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
39
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
Did you find this
information useful
Yes
Why or why not
The ability to specify time frame
Next explore the site and choose something that youre interested in learning about
What did you choose
Permits Dashboard charts Year in Review
Tell us why you chose what you did and about your experience
Pages were not useful to me but might be for contractors or other people
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
The changes on the address snapshot page (moving permits above map and neighborhood data)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Site seems very usable
40
252015 63301 PM
41
Tester
8
Tester Profile (given by tester)
Community advocate AL
Proctored by
Steven Vance
What type of device are you using for this test
Dell (with ZoomText turned off)
Is this your normal device
that you use everyday
No
If not what is your primary device
Laptop at home desktop at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting
theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the
Chamber of Commerce websites or anything like that
What information about a property is most useful to you when purchasing a home or other
property
Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility
Cool things to do (bars) rentcost
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Important
Violations at the address Very Important
42
Historic resources nearby Important
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give
me a bunch of information about that address and the area (or maybe just that particular building but it
talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is
for houses or living spaces or just commercial
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
Its the first thing that came to mind Im curious about what it will say about this place where I live what
information it would show for this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Shows me a picture that I know is correct because thats what it is Its showing me the ward
neighborhood community area points it out on a map Its an interesting looking map [When prompted
he identified them as parcels] Got neighborhood data got property tax info Ive never paid property
tax their property tax bill is the first column there Im not sure what the assessment means Is that the
land or the building because I think it would be worth a lot more than that Its a fairly big building I
dont know what historic resources means I guess some buildings that are listed as having some historic
significance Theres a bunch of Ukrainian churches nearby
What was the most useful
information you found on
this page Why
Assessments and property
taxes would be important if I
were to live in this
neighborhood I would want to
know how much property
taxes Rent would be great
because it eats up 20-50 of
What was the least useful information you found on this
page Why
The permits stuff is kind of dry information Upgrade balcony Not
too necessary for me to know that
43
peoples income
In what ways would you improve this Address Snapshot page
Schools Ah its there I didnt look too closely there I see that these are schools where theyre
guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school
means All of this is cryptic
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
Did you find this
information useful
No
Why or why not
There was some issues finding the right place to type in a
neighborhood and where to input an address The list view of this (on
Places) is a little lengthy
Next explore the site and choose something that youre interested in learning about
What did you choose
Demolitions Tracker
44
Tell us why you chose what you did and about your experience
Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews
showing up and people there squatting when the demolition crews Im curious how many buildings get
destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a
nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I think its cool pretty interesting it would be more applicable er worthwhile for developers and
homeowners people moving less familiar with the city Fortunately my roommates did the leg work
finding this place we have a really cool landlord Moving sucks so you dont want to deal with that
Maybe down the line at some point I personally have no idea how good a school is That one that I walk
by a million times I dont know anything about it
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Less applicable to day to day life compared to the transit app I think I did one other with restaurant
inspection results (that was interesting but I havent used that at all)
252015 63416 PM
45
Tester
9
Tester Profile (given by tester)
First time looker
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
A lot of new restaurants coming in - maybe the grocery stores
What information about a property is most useful to you when purchasing a home or other
property
The price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Neutral
Violations at the address Very Important
Historic resources nearby Not at all important
46
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
For me I think its a map for looking for an address Notices the map first The map is very good here I
think that the picture is maybe should be bigger than the map - otherwise Im looking for some
directions website (Navigation website)
Explore the site Whats the first thing you do
Clicked on new permit picture
Tell us more about the first thing you did
Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK
ITS PART OF THE SITE) Theres not really any information I can see here The address that was
returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south
loop)
What was the most useful
information you found on
this page Why
Theres zoning information
here that tells me something
But its not useful to me
What was the least useful information you found on this
page Why
Not sure
In what ways would you improve this Address Snapshot page
List some more information here (Tester sees the neighborhood information) - I would like to know
the property information tax info neighborhood data
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
47
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
Did you find this
information useful
Yes
Why or why not
More clear to me - more logic I think If I see the place first I dont
know where it is The address number doesnt give me that
impression
Next explore the site and choose something that youre interested in learning about
What did you choose
Im wondering why the picture is changing
Tell us why you chose what you did and about your experience
Its kinda weird the pictures keep changing (The one showing the latest permit)
OVERALL REVIEW Do you like Chicago
Cityscape
No
Would you use Chicago Cityscape in the future
No
In what ways would you improve Chicago Cityscape
I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a
lot of words to read It might be useful because theres a lot of information - but if I just want to see
something I want to see then probably not my first choice Id still take a look (For the home we use
Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for
what I want to purchase So I think the picinformation drags too much of my attention Although I like
the map same thing I just realized that the search bar is the most important
48
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I think this website I need more time to explore It looks good for now - like the map the most But I
think the map is kinda too big for the first page Because its a home purchasing website Ill just type the
address where i want to buy I
252015 71125 PM
49
Tester
10
Tester Profile (given by tester)
Chicago Explorer
Proctored by
Daniel Ronan
What type of device are you using for this test
Dell Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iphone5 MacBook Pro at home
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info
Chicago
What information about a property is most useful to you when purchasing a home or other
property
Assuming location is first then price condition of property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Very Important
Historic resources nearby Neutral
50
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer
targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an
industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I
can get more information as a member seems like it - access to more data Announces more permits
that are entered
Explore the site Whats the first thing you do
Recent New Construction Permit Search is also very prominent
Tell us more about the first thing you did
Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this
part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it
looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in
West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to
be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info
- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The
pin on the map is not quite accurate but it says that the location is approximate
What was the most useful
information you found on
this page Why
The neighborhood data is
probably the most valuable
demographics schools
What was the least useful information you found on this
page Why
A lot of nearby information if I was looking for one address doesnt
think at all of the permits nearby would be that helpful information
balance seems off with this address and nearby permits
In what ways would you improve this Address Snapshot page
Headlines - Building information headline could encompass all the info on the page so it would be wise
to change this title There could be a more specific label such as Historic and Zoning information
51
Disappointed there was no historic resources survey information so that surprised me the fact that
there is none seems weird
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
Did you find this
information useful
Yes
Why or why not
Yes seeing the history of the neighborhood through permits is
interesting she thinks she could explore if she was starting a business
or looking for a property it would be useful I would be someone
who would not look for the last 14 days
Next explore the site and choose something that youre interested in learning about
What did you choose
New two story climbing wall [ADDRESS REMOVED]
Tell us why you chose what you did and about your experience
52
Caught her attention because it had a light blue pin Something that is slightly unusual - a two story
climbing activity
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
It seems very oriented to construction information not at all as marketable as sites such as Apartment
Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home
buying everyday Someone as interested in Chicago might like this more if it was more marketed to
them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup
Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is
getting people from the neighborhoods and not asking them to come to the Loop Become a member
and monitor building permits and violations for your clients - seems very corporate and not at all
accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is
more for professional purposes especially since they are from groups not individuals such as
homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken
as not an ad
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Wonders whether the test would be better targeted to respondents using a scenario-based track and
what they are trying to find Home business siting construction company builder etc
252015 72207 PM
53
Tester
11
Tester Profile (given by tester)
Architect Dropout
Proctored by
Sonja Marziano
What type of device are you using for this test
iPad
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhone pc laptop at home and work
What browser are you using right now
Safari
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps
What information about a property is most useful to you when purchasing a home or other
property
Location access to transit and sidewalks
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Neutral
54
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post
Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile
images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping
drawing custom place
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Clicked on map images (set up as tiles) could not interact with the map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for address tries to pre-populate with option but cannot access those options 915 W
Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is
similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking
which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title
gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling
below the map Top left frame is start gt moves right on the top navigator Jump to screen reader
users SR tag JAWS provides options to bypass or jump to certain sections of the site
What was the most useful
information you found on
this page Why
NA
What was the least useful information you found on this
page Why
NA
In what ways would you improve this Address Snapshot page
Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used
for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog
parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk
score
55
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
Did you find this
information useful
No
Why or why not
NA
Next explore the site and choose something that youre interested in learning about
What did you choose
NA
Tell us why you chose what you did and about your experience
NA
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
NA
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
56
Anything else to add
Maureen will be using her JAWS system and filling out the rest of the test at home
252015 72602 PM
57
Tester
12
Tester Profile (given by tester)
HomeSweet
Proctored by
Daniel X ONeil
What type of device are you using for this test
Dell Latitude E6440
Is this your normal device
that you use everyday
No
If not what is your primary device
Desktop computer at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
By walking or riding around the neighborhood and seeing them
What information about a property is most useful to you when purchasing a home or other
property
Price number of bedrooms condition of the home property tax photographs of interior and exterior--
as many as possible
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Important
58
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like its some sort of real estate website But it is more specific because its going to tell me
about the building and the location As a renter this is very important to me to see as a potential rental
space I see they have school information In Chicago I dont see that as reliable On real estate sites it
is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN
search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and
teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a
neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a
legend In the right hands this can be more and more useful Community organizers and people looking
to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats
delightful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Oh and I can look at whos doing what These are from all over the city If I were more
knowledgable I could use this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a
lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab
Checked on school Checked the info it comported with her knowledge Feels better when the crime is
in someones home
What was the most useful
information you found on
this page Why
The crime info was quite useful
because its interesting I can
use this to show my kid
What was the least useful information you found on this
page Why
The demographics because its not enough information It has a link
to go to the census But Id like to know average incon
In what ways would you improve this Address Snapshot page
59
Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks
indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights
Violations at this address How did I miss this She does not make comments but other people do
Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it
easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier
to read
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
Did you find this
information useful
Yes
Why or why not
Yes useful and fascinating
Next explore the site and choose something that youre interested in learning about
What did you choose
Stays on the map and scrolls south
Tell us why you chose what you did and about your experience
Found the house where her mother was born
OVERALL REVIEW Do you like Chicago
Cityscape
Would you use Chicago Cityscape in the future
60
Yes
Yes
In what ways would you improve Chicago Cityscape
Maybe they need to put a legend with all these little icons for less sophisticated users like me
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Its exciting to see stuff like this
252015 73202 PM
61
Tester
13
Tester Profile (given by tester)
Recurring Student
Proctored by
Christopher Whitaker
What type of device are you using for this test
PC Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhoneiPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you
hear things
What information about a property is most useful to you when purchasing a home or other
property
Utilities and what the average is - is rent including - history of whats happened for the past ten years
(roofs piping electric major issues) Like a complete diagnostic
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Neutral
Property tax Information Neutral
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Very Important
62
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like a place to enter in an address and see an image of the building a brief description and
basics about the community - and also the more political information (like which ward) Throws up a
map - looks like its annotated with constructions
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I entered my own address and it didnt find my address in historical data gives me zone information
light manufacturing Its actually showing the lot next door They just finished construction The area
used to be manufacturing
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
My home address
What was the most useful
information you found on
this page Why
It didnt show any useful info on
my building but interesting to
see nearby permits
What was the least useful information you found on this
page Why
Its kinda difficult - the zoning info is least useful mostly beacuse its
not there
In what ways would you improve this Address Snapshot page
I love historic building and know the history of our building - would like to have seen that Its really
cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what
the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at
2007)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
63
and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
Did you find this
information useful
Yes
Why or why not
I can see myself looking at this to see if something was issued (nearby
construction)
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by
estimated construction costs for the year which is kinda interesting because it shows the one we may be
hearing about the most My sister in law is an architect
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I liked the history information - like landmarks Id want to see some of that in here I find it really
interesting - and I think its important For example Why is this name super-popular (One of the first
64
people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our
building now that area is so built up and different) The schools expanding (Greektown)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Nope
252015 73412 PM
65
Make $20 for a test of a building projects website
Hi ltltFirst Namegtgt
Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website
This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards
Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form
We are planning to be in the Logan Square neighborhood for this test
We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers
For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago
Thanks for being a member of the CUTGroup As usual call or write with questions
Remember if you want to be a part of this test please complete this form
shyshy
Daniel X ONeil(773) 960shy6045
Subscribe Share Past Issues Translate
66
doneilcctorg
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
67
Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
Subscribe Share Past Issues Translate
68
Daniel X ONeil(773) 960shy6045doneilcctorg
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
69
Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
Subscribe Share Past Issues Translate
70
Facebook Twitter Website
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0 0 0
71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
Not sure who target audience is 5 out of 13 testers were not clear about who the target audience for the website is Here are some
things our testers said
Architect Dropout (11) says ldquoIt doesnrsquot seem super targeted to your average Jane seems
targeted to a business not very consumer targetedhellip doesnrsquot seem to want to sell me anything
feels more like an industry siterdquo
Both HomeSweet (12) and Big on Community amp IT Field geekchic (3) said that
they thought this was a real estatehomebuyers website
Explore the site Whats the first thing you do
When exploring the website most testers did not an overwhelmingly clear first step or action 4 out of
13 testers (31) viewed or clicked on the map on the homepage 3 testers (25) typed in an address
while the rest of the testers did a variety of other first actions
4 ndash Viewed or Clicked on Map
3 ndash Typed in a Chicago Address
2 ndash Click Find Permits
1 ndash Other Clicked all permits list
1 ndash Other Clicked on new permit picture
1 ndash Other Looked at the key to see what information is available
1 ndash Other Recent New Construction Permit
0 ndash Click on Sign in Features
0 ndash Click Companies
0 ndash Click Activities
0 ndash Click About
Tell us more about the first thing you did A lot of testers were drawn to the map since it encompassed a lot of the homepage and testers liked
using the map to find more information Other testers typed in an address that they were familiar with
such as their home address to see what information would show up Here are some responses from
testers about the first thing they did
Construction watcher (2) clicked the all permits list and said ldquoI would prefer to look at the
individual list because the full-screen map didnrsquot show any details on the individual permitshellip Itrsquos
easier to see and scroll down the listrdquo
Iggyrsquos Mom (7) navigated around the map on the home page ldquoIt is easy to click on a point to
get more information The icons make sense Explored permit detail page Wondering how far
back map on home page goesrdquo Iggyrsquos Mom was curious about how ldquorecentrdquo was being defined
Community Advocate (8) typed in an address because ldquoIts the first thing that came to
mind Im curious about what it will say about this place where I live what information it would
show for thisrdquo
5
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
Next search for an address in your neighborhood that you might be interested in learning more about Tell us about your experience and the information you found out What address did you search for and what did you learn
The majority of testers searched their own home addresses 4 out of 13 testers had trouble searching
for an address For example Home buyer (1) tried to search by ldquoWicker Parkrdquo but could not find a
result Out of the testers that were able to complete the search these were the top pieces of
information they found on the address snapshot page (number indicated number of testers who
mentioned these pieces of data)
6 ndash Demographics
3 ndash Aldermanwardcommunity information
3 ndash Property taxes
3 ndash Crime
3 ndash Permits
2 out of 13 testers specifically called out that they did not know what ldquoHistoric Resourcesrdquo meant
Construction watcher (2) also wasnrsquot sure what zoning district meant
Here are some other things testers told us
First time looker (9) was confused by the ad with the rental prices that was in the middle of the
page and did not realize that it was an ad at first
Big on Community amp IT Field geekchic (3) was surprised by the large amount of data on this
page and thought it would useful for Aldermen community leaders and contractors
What was the most useful information you found on this page Why
Here are the most useful pieces of information testers found on this page
3 ndash Neighborhood data
2 ndash Crime data
2 ndash Permit information
1 ndash Nearest Public Transit
1 ndash Map was most useful
1 ndash TIF information
1 ndash Property taxes
Here are a couple of responses from testers who had difficulty finding useful information on this page
Recurring Student (13) says ldquoIt didnt show any useful info on my building but interesting
to see nearby permitsrdquo
First time looker (8) says ldquoTheres zoning information here that tells me something But its
not useful to merdquo
What was the least useful information you found on this page Why
Here are the least useful pieces of information testers found on this page
2 ndash Zoning
6
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
2 ndash Population datademographics
1 ndash School information
1 ndash PINs
1 ndash Comments section
1 ndash Adjoining tracts
1 ndash Historic information
1 ndash Permit information
1 ndash Nearby info
6 testers said pieces of information was the least useful because they were not sure what it meant or
there was not enough data available Here are their responses
Construction watcher (2) says ldquoZoning is a bit confusing but its not necessarily the least
useful I dont see anything un-usefulrdquo
Big on Community amp IT Field geekchic (3) wasnrsquot sure what ldquoPINsrdquo meant
Community Advocate (5) explained that she was not sure how she would the adjoining
tracts information
Non-Profit Pro (6) had trouble searching for an address and browsed ndash ldquoPopulation wasnt
useful because Im unsure what the neighborhood isrdquo
HomeSweet (11) says ldquoThe demographics because its not enough information It has a link
to go to the census But Id like to know averagerdquo
Recurring Student (12) says ldquoIts kinda difficult - the zoning info is least useful mostly
beacuse its not thererdquo
In what ways would you improve this Address Snapshot page Design Elements 5 out of 13 testers mentioned changing elements of the color and design as ways to improve the
Address Snapshot page 2 out of these testers brought up that the advertisements on the page blend too
much with the page For example HomeSweet (12) says ldquoVisually the page is rather simplistic and
not in a way that makes it easy to read Its not immediately clear that the ad is an ad
2 other testers said they wanted different map views such as a 3-D perspective or street view
Highlight or change information structure 3 testers thought that information architecture on the pages should change and different pieces of
information should be highlighted Non-Profit Pro (6) said they wanted to see violations first and
Iggys mom (7) said that ldquothe most recent permits are more interesting than map and neighborhood
data Move those aboverdquo
Better definition or descriptions 3 testers mentioned providing better definitions about the information found on the Address Snapshot
page For example Iggys Mom (7) was not sure what ldquoHistoric Resourcesrdquo means and Recurring
Student (13) did not know what a PIN is In addition Chicago Explorer (10) wanted thought that
7
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
the ldquoBuilding Informationrdquo headline encompassed all of the information on the page so it would make
more sense to add different subtitles
Add more information about nearby buildings 2 testers wanted to have more information about what nearby businesses and restaurants were near the
address that they searched Another tester Architect Dropout (11) was very interested in learning
about what the building used to be For example if it was a gas station or a dry cleaner
Next under Find Permits choose in certain places amp boundaries Pick a place
such as a community or neighborhood area and tell us about your experience and
the information you learned
When reviewing a place under ldquoFind Permitsrdquo the majority of testers had questions about the data they
were looking at Here are some of the questions testers were asking
ldquoAre these permits already approvedrdquo -Big on Community amp IT Field geekchic (3)
ldquoTIF district I want to know what that isrdquo -Non-Profit Pro (6)
ldquoWhats to be gained by showing the total estimated costs of the projects What does change
time mean How do you get access to the records Do you have a way to get it quicklyrdquo ndash
Construction Watcher (2)
First time looker (9) asked what the purpose of permits were for and thought that permits
were only needed when opening a store
ldquoIt looks like a long list of permits that have been issued This ones a lot of money its $1
million and two down this one is $1 for electric wiring Maybe its just a placeholder and they
dont know what its going to costrdquo ndashCommunity Advocate (8)
ldquoEnterprise zone-- is that a TIF District ndashHomeSweet (12)
2 out of 13 testers specifically mentioned that permits were not useful to them
In addition Big on Community amp IT Field geekchic (3) and Community Advocate AL (5)
both wanted to compare permit data between neighborhoods
Chicago Explorer (10) and First time looker (9) both mentioned the paid subscriptions on this
page First time looker (9) thought the paywall in the description stifles here curiosity She hasnt
used it enough to make a decision - there is no information on a trial readily available no free content
on the outset which turns her off because she doesnt even know if its valuable to her yet Chicago
Explorer (10) added that ldquoSubscribe-- doesnt appeal to me but would if I were a mogulrdquo
How useful do you find this information
5 Very Useful 17 (2)
4 Useful 50 (6)
3 Neutral 8 (1)
2 Slightly Useful 25 (3)
1 Not Useful 0
8
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
Next under Find Permits choose the map option and explore the map Tell us
about your experience and the information you learned
When testers were asked to look at the map under ldquoFind Permitsrdquo some testers tried to decipher what
the circles with numbers indicated A couple of testers were not sure and assumed that the number
indicated the number of permits in the area Here are some other responses from testers
Chicago Explorer (10) thought that the two permits appearing in the South Loop were too
few since so many things are happening on Michigan Ave ldquoThere is a lot going on there and
there are 4 permitsrdquo She then discovered it was only for the past 14 days and told that the
timeline was not very clear Hardest worker (4) was also not clear on the timeline of the
map
Recurring Student (13) says ldquoThis is really cool This gives me a much better idea in my
head of whats happening The first thing I looked at is replacing a wood porch Seeing it here
gave me a picture of the porches that are on the back on buildings It says lsquoissued two weeks
agorsquo makes it standout It gives me a good idea of whats going onrdquo
Did you find this information useful
Yes 83 (10)
No 17 (2)
Why or why not
Here are some responses from testers who said ldquoNordquo this information was not useful
Home buyer (1) says ldquoI dont really use this information when looking for a houserdquo
Community advocate (8) had some issues finding the right place to type in a neighborhood
and where to input an address Also the list view of this (on Places) is a little lengthy
Here are a couple of responses from testers who said ldquoYesrdquo this information is useful
Chicago Explorer (10) thinks that seeing the history of the neighborhood through permits is
interesting If she was starting a business or looking for a property it would be useful but she
would be someone who would not look for the last 14 days
HomeSweet (12) says ldquoYes useful and fascinatingrdquo
Next explore the site and choose something that youre interested in learning about What did you choose
3 ndash Architects
2 ndash Demolition
1 ndash Resources
1 ndash History research
1 ndash Top Companies
1 ndash Permits
9
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
1 ndash Browses map
1 ndash New building information
Tell us why you chose what you did and about your experience
Here are some responses from our testers
Big on Community amp IT Field geekchic (3) wanted to see more information about Top
Companies amp Architectsrdquo but reached the monthly subscription page He says ldquoYou get
excitedhellip and then you have to pay morerdquo He sees a real use of this website for contractors
Community Advocate (8) chose the Demolition Tracker out of curiosity ldquoIve got friends
in Detroit and I read articles about that and demolition crews showing up and people there
squatting when the demolition crews Im curious how many buildings get destroyed and where
they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a nice touch
Some of these are pretty nicerdquo
Hardest Worker (4) chose Resources and says ldquoIt tells you about the types of permits and
fees It is understandable It gives you a list of assistance programs It actually tells you what the
permits are It is very useful ldquo
Do you like Chicago Cityscape
Yes 83 (10)
No 17 (2)
Would you use Chicago Cityscape in the future
Yes 83 (10)
No 17 (2)
In what ways would you improve Chicago Cityscape Design Here are some ways that testers recommended improving design elements on Chicago Cityscape
Add more color and imagery
Make the font a little bigger
Add a legend to the map to describe icons
Ads can be invasive and sometimes do not look like ads
First time looker (9) adds ldquoIts a lot of words to read It might be useful because theres a lot of
information - but if I just want to see something I want to see then probably not my first choicehellip I just
realized that the search bar is the most importantrdquo
10
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
Audience Throughout the test testers made mention of the targeted audience and made commented how certain
features are more useful to some groups and not others Here are a few responses from our testers
when asked how to improve Chicago Cityscape
Community Advocate AL (5) asked who the audience was She also asked if this could be
used to find major developers
Chicago Explorer (10) says ldquoit seems very oriented to construction information not at all
as marketable as sites such as Apartment Findersrdquo Chicago Explorer doesnt see this as
particularly useful for a homebuyer and thinks that it is more for professional purposes
Do you like CUTGroup Yes 100 (12)
No 0
Did you like this CUTGroup test
Yes 100 (12)
No 0
Anything else to add
Construction watcher (2) says ldquoI would like to see more tests in the future geared towards
issues for disabled people like apps that benefit people that are disabledrdquo
Community advocate (8) says ldquoLess applicable to day to day life compared to the transit
app I think I did one other with restaurant inspection results (that was interesting but I havent
used that at all)rdquo
Iggyrsquos Mom (7) says ldquoSite seems very usablerdquo
11
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
Results
Information 12 out of 13 testers are interested in learning more about what is being built or torn down in their
neighborhoods and most look to community news outlets (such as DNA Info or Everyblock) for this
type of information When learning about a property testers said that these are the most important
pieces of information property information tax information neighborhood data and violations at that
specific address
When testers were asked to search for an address in their neighborhood most of them searched for
their home addresses and called out these pieces of data on the Address Snapshot page
demographics Aldermenward information property taxes crimes and then permits While there was
not a one-sided response to the least useful information question a lot of testers had questions about
the data they were seeing on the pages Here are a couple of ways that testers would improve the
Address Snapshot page
Change up the design elements 5 out of 13 testers mentioned changing elements of the
color and design as ways to improve the Address Snapshot page HomeSweet (12) says
ldquoVisually the page is rather simplistic and not in a way that makes it easy to read Its not
immediately clear that the ad is an ad
Highlight or change information structure 3 testers thought that information on the
pages should change and different pieces of information should be highlighted Testers also
mentioned that there was a lot of information on these pages and it would be better if they
were organized with better definitions and descriptions
When looking at the permit information testers had an easier time navigating the permit information on
the map versus the information listed on the community or neighborhood area Testers again had a lot
of questions about the data they were looking at here are some examples
ldquoAre these permits already approvedrdquo -Big on Community amp IT Field geekchic (3)
ldquoTIF district I want to know what that isrdquo -Non-Profit Pro (6)
ldquoWhats to be gained by showing the total estimated costs of the projects What does change
time mean How do you get access to the records Do you have a way to get it quicklyrdquo ndash
Construction Watcher (2)
83 of testers thought that the permit information was useful or interesting Two testers wanted to
compare permit data in their neighborhood to other neighborhoods
Chicago Explorer (10) thought that seeing the history of the neighborhood through
permits is interesting
12
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
Usability For the most part testers found it very easy to navigate the website There was some confusion when
ads had a light background and matched Chicago Cityscape In addition testers had questions about the
map icons and had questions about the data types or the timeline of what was being displayed
When first exploring the website most testers did not an overwhelmingly clear first step or action 4
out of 13 testers (31) viewed or clicked on the map on the homepage 3 testers (25) typed in an
address while the rest of the testers did a variety of other first actions Most importantly when testers
were first reviewing the homepage 5 out of 13 testers (31) were not clear who the audience was
Audience Throughout the test testers mentioned useful and not useful information on every page and often
distinguished which information would be useful to one group but not to others As mentioned before
testers had questions about the audience ever since the start of the test
Architect Dropout (11) says ldquoIt doesnrsquot seem super targeted to your average Jane seems
targeted to a businessrdquo
Both HomeSweet (12) and Big on Community amp IT Field geekchic (3) said that
they thought this was a real estatehomebuyers website
Chicago Explorer (10) and First time looker (9) both mentioned the paid subscriptions on the
Find Permits community or neighborhood pages First time looker (9) thought the paywall in the
description stifles here curiosity She hasnt used it enough to make a decision - there is no information
on a trial readily available no free content on the outset which turns her off because she doesnt even
know if its valuable to her yet Chicago Explorer (10) added that ldquoSubscribe-- doesnt appeal to me
but would if I were a mogulrdquo
Chicago Cityscape has a great opportunity to teach residents about buildingproperty information and
permits and then provide a platform for residents to learn more about what is happening in their own
neighborhoods The best way that can happen is to continue to include definitions and descriptions of
terms so these topics become more accessible
It is also important to consider audience for this website and provide the proper pathways for
individuals to get the information that they need whether they are an involved community member
home buyer or a contractor Defining the purpose of this site and how this data is useful to multiple
groups of people at the beginning (on the homepage) will give individuals the grounding to use the data
provided
13
Tester
1
Tester Profile (given by tester)
Home buyer
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
No
How do you find out about these changes in your neighborhood
Walking around
What information about a property is most useful to you when purchasing a home or other
property
The size of the apartment
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Very Important
Historic resources nearby Very Important
14
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Map of a certain area - looks like its showing construction permits for a specific location in the
neighborhood - shows whats around The tester first noticed the map and that it lists different permits
for different locations
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
It opened a link Im looking to see what it is Looks like its either a store or a service for plumbing and
sewers (Clicked because it was highlighted on the map)
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I went to Wicker Park but it couldnt find it in the search (Typed in Wicker Park - expecting to find the
neighborhood) I googled my home address and I see a map of different buildings around it Its telling me
data about demographics in the neighborhood which I find interesting It shows where the schools train
stations are (which for me is very important) and also talks about crime (Pleased to know that theres
no crime in the area)
What was the most useful
information you found on
this page Why
The train station because I use
public transit
What was the least useful information you found on this
page Why
Schools - I wouldnt send kids to these schools
In what ways would you improve this Address Snapshot page
information about restaurants or entertainment - a link to be able to find laundromats
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
15
The map shows Chicago and different suburbs with numbers - I assume the number are associated with
the number of permits in the area I can zoom in and see the number of permits requested in different
area Some have numbers and some have the little screwdrivers Push-pins And when I click on it it
tells me whats going on For example a renovation
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The map shows Chicago and different suburbs with numbers - I assume the number are associated with
the number of permits in the area I can zoom in and see the number of permits requested in different
area Some have numbers and some have the little screwdrivers Push-pins And when I click on it it
tells me whats going on For example a renovation
Did you find this
information useful
No
Why or why not
I dont really use this information when looking for a house
Next explore the site and choose something that youre interested in learning about
What did you choose
I chose architects
Tell us why you chose what you did and about your experience
Might be useful - They also tell me what people charge - which is useful
OVERALL REVIEW Do you like Chicago
Cityscape
No
Would you use Chicago Cityscape in the future
No
In what ways would you improve Chicago Cityscape
Its very basic - not too many colors I would prefer something more colorful to make the information
pop - It looks like a fake site to me If I was looking for houses to rentbuy Id go to sites like
properties or Rentcom (Redfin does this too)
Do you like CUTGroup Did you like this CUTGroup test
16
Yes
Yes
Anything else to add
Pretty exciting
252015 44452 PM
17
Tester
2
Tester Profile (given by tester)
Construction watcher
Proctored by
Steven
What type of device are you using for this test
Dell laptop with ZoomText
Is this your normal device
that you use everyday
No
If not what is your primary device
iPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
2 - 3 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Walking around TV stations (ABC7)
What information about a property is most useful to you when purchasing a home or other
property
Whether its new or old the condition of the property I would like to have a home inspection and the
price and the location
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Important
Property tax Information Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Slightly important
18
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
This website is talking about building permits and things that have been done to the properties Its
asking you to put in an address The map shows the details on the building tells you the address I like
that thats a good way to be nosy and see what people are doing to their houses Its a cool website so
far
Explore the site Whats the first thing you do
Clicked All Permits List
Tell us more about the first thing you did
I would prefer to look at the individual list because the full-screen map didnt show any details on the
individual permits They dont give you any details about what youre going to find when you click on it
Its easier to see and scroll down the list I like the full-screen map because you dont have to scroll
around so much to find something to click on Top 4 isnt very helpful to me it means what people
clicked on the most It should say most popular permit types if theyre the ones most frequently coming
in
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for my home address [ADDRESS REMOVED] I dont know what the Chicago Historic
Resources Survey is The zoning info thats good there What does the zoning district mean There are
two different bullet points here that indicates two different sections Take the other dot out and make it
one section Or simply have an information thing to click to figure out what it means or put that
somewhere else on the page Or a list of what all the codes mean The zoning thing thats a business
permit from September 2014 [Tester] was a little confused about the connection between the map and
the zoning information [The green Census tract overlay is hard to see]
What was the most useful
information you found on
this page Why
I think the maps most useful if
you know what box to click on
in the layers list
What was the least useful information you found on this
page Why
Zoning is a bit confuse but its not necessarily the least useful I dont
see anything unuseful
19
In what ways would you improve this Address Snapshot page
Take the zoning bullet point out The color of the on the map Maybe you would do better if thats a
bold black line Research with eye doctors or someone who knows more about that what people who
are color blind can see
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen
The mouse pointer reappears when you hover on the Leaflet permit clusters
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen
The mouse pointer reappears when you hover on the Leaflet permit clusters
Did you find this
information useful
Yes
Why or why not
Except the issue described above
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I see the name of the architect Lets see what Richard Fencl is doing Hows it sorted (Its sorted by the
total value of the projects theyre working on) Shouldnt it be based on consumer reports Or what
their standing is in the community [The middle of the page which would be a login form is missing]
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
20
In what ways would you improve Chicago Cityscape
After it gets some improvements Is it just the city or is it nationwide [Its just the city] Theres all of
these databases all over the country Why not have one website that has all of this information in one
place Lets say I want to move to Florida and I type in that address and then I get all of the same
information Add a ticker to the top of the page What would I say Find some interesting information to
put in the ticker Is there crime data (Yes showed him the Crime tab on Neighborhood Data on
Address Snapshot that leads to the Chicago Tribune) He pointed out that there may alternative
websites like SpotCrime Population is demographics might be clearer that this is a population chart
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I would like to see more tests in the future geared towards issues for disabled people like apps that can
benefit people that are disabled
252015 52908 PM
21
Tester
3
Tester Profile (given by tester)
Big on Community amp IT Field geekchic
Proctored by
Sonja Marziano
What type of device are you using for this test
HP probook Windows 7
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Newsletters recently been networking Tom Tresser CivicLab knowledgable about the TIF Illumination
Project
What information about a property is most useful to you when purchasing a home or other
property
Property value good education in area access to public transit access to marketplaces
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Neutral
22
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
First glance typical homebuyer website to show homes and locations Looks like Google Maps - maybe
directions Posts (permits) to give information from different homes in different wards This is pretty
awesome Easy to understand Buttons are big More detail with construction -- thinking about
commuting
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Wanted to check the map drawn to that Chose the warning sign because human nature - provided
demolition information Box was locked behind the key Wanted to explore the map The permit post
looked almost like an ad Interested in the satellite feed Explored the map and was interested in
OpenStreetMap clicked that More color coding diagram Chose full-screen map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Home address - saw his house Property tax info stood out Likes the neighborhood data especially if
you are moving Parcels notices the census tracts layers but could not see where the boundaries
History of the population change - Wow - only looked at demographics and went to the census
reporter page tables Surprised by the large amount of data -- thinks it would be useful for Aldermen and
other community leaders Sees the use for contractors Notices the demolition permit which was part of
the school nearby
What was the most useful
information you found on
this page Why
Taxes and neighborhood data
What was the least useful information you found on this
page Why
PINs - wasnt sure what this meant
In what ways would you improve this Address Snapshot page
Design - would want more pop-up window to get more information Tabs to take to you each of the
sections of the Address Snapshot pages instead of the ads Wants to be able to go to more
importantinteresting parts Different background -- something more dynamic Better placement of the
23
ads felt like one was just in the middle
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Went to the full-screen map after looking at the map on the homepage (second thing) Checked and
unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight
train tracking associated with construction (with directions)
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Went to the full-screen map after looking at the map on the homepage (second thing) Checked and
unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight
train tracking associated with construction (with directions)
Did you find this
information useful
Yes
Why or why not
Next explore the site and choose something that youre interested in learning about
What did you choose
Top Companies
Tell us why you chose what you did and about your experience
Log in to Top Companies amp Architects verb to see Monthly subscription You get excitedand then
you have to pay more See a big use for contractors (used to be in construction - Local 1 Ironworks --
agile methodology) Blue1647 wants to expand to the Southside -- this would be really useful to them
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
24
Impressed by the website to learn more about Chicago Promote to get to know your city Checked
out the About Hot button topics and links to go to to make sure people see certain sites New articles
from newsletter Font a little bigger
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Critical as a techie but did not see too many problems on this site Interested in seeing a CUTGroup
profile
252015 53359 PM
25
Tester
4
Tester Profile (given by tester)
hardest worker
Proctored by
Josh Kalov
What type of device are you using for this test
Dell e6440 laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
Smartphone Android
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
2 - 3 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Local news Redeye 311 website
What information about a property is most useful to you when purchasing a home or other
property
previous owner What is the property actually worth
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Very Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Neutral
Violations at the address Neutral
Historic resources nearby Important
26
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It seems kind of confusing at first Im having trouble understanding specifically what it is for I do like
that it has the maps The map on the home page showing recent permits is useful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Draw custom place under permits - Companies places
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] Historic properties populations schools public transit crime rates building
improvements The ward community etc information is useful
What was the most useful
information you found on
this page Why
Neighborhood Data It is not
readily available
What was the least useful information you found on this
page Why
The comments section
In what ways would you improve this Address Snapshot page
Add Ground view (Google Street View)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
It is showing everything that was listed but now on the map The options could be more specific Days
for what - What does the days drop down mean Last 14 days
How useful do you find this information
27
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
It is showing everything that was listed but now on the map The options could be more specific Days
for what - What does the days drop down mean Last 14 days
Did you find this
information useful
Yes
Why or why not
It is quick and accessible It gives you the specific information you
need
Next explore the site and choose something that youre interested in learning about
What did you choose
Resources
Tell us why you chose what you did and about your experience
It tells you about the types of permits and fees It is understandable It gives you a list of assistance
programs It actually tells you what the permits are It is very useful
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
Be able to see the contractor reviews without logging in Make all the features accessible without logging
in Have pictures with the building permits table Make the contractors list more specific (by area) The
website is a little plain It could be more decorative It would nice if there was a link for information to
get a permit or request a demolition You cant access the services that it tells you about
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
28
It doesnt have a lot of ads It gives you a lot of choices and it is detailed about the properties on there
It is nice that it is up to date The year in review is nice because it shows progress It is amazing to have
all this information
252015 53446 PM
29
Tester
5
Tester Profile (given by tester)
Community Advocate
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
(Largelots) I just watch the news - Chicago Tribune (thats where i read about the lots)
What information about a property is most useful to you when purchasing a home or other
property
The value of the property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Important
30
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
(She also looks up realtorcom) Its a map And its showing me new constructions and demolitionson
a map
Explore the site Whats the first thing you do
Looking at the key to see what info is available what can it tell me
Tell us more about the first thing you did
Testers scrolls around - wants to use the satellite view If I can see it in real time itll tell me whats
there This site seems more for people who are developers owners If I was purchasing I would know
what these things would need
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Tester tried to enter an inexact address - though you could do an approx address Wow It has all the
information for my building - Zoning information doesnt have property tax information - no permits
found here No violations Tester found 107 violations According to the census we have the
demographics
What was the most useful
information you found on
this page Why
Its more useful to know that
its a TIF area I assuming zoning
helps that happen - and it has a
whole thing thats just zoning
What was the least useful information you found on this
page Why
The adjoining tracks - I dont know how I would use that
In what ways would you improve this Address Snapshot page
Can you make it 3D Everything else is cool Youve got the census track zoning (Oh When I put it in
satellite it is 3D Theres something about seeing something in real life that helps me get my
orientation)
Next under Find Permits choose in certain places amp boundaries
31
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Well its just giving me whats in the Chicagoland area and I can see right away where theyre building
the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of
permit Oh and itll give you the building names Several ways to look at this Clicked to see new
construction This seems pretty real time
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Well its just giving me whats in the Chicagoland area and I can see right away where theyre building
the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of
permit Oh and itll give you the building names Several ways to look at this Clicked to see new
construction This seems pretty real time
Did you find this
information useful
Yes
Why or why not
If I were a builder
Next explore the site and choose something that youre interested in learning about
What did you choose
How do I find out about more history research
Tell us why you chose what you did and about your experience
I just like to know whats in my neighborhood what Im next too - Curious Need to find comparison
charts architects
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
Its simple Pretty user friendly Um I dont know I guess I would -- I dunno Theres something a little
bit She asked who the audience was Could we go on this and go downtown and find major developers
32
They like that it has companies Wanted to cross reference election donations (In particular the Virgin
Hotel)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Something else we tested was more funds
252015 55330 PM
33
Tester
6
Tester Profile (given by tester)
Non-Profit Pro
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Hyperlocal newspapers community groups
What information about a property is most useful to you when purchasing a home or other
property
Proximity to public transportation home value
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Neutral
34
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Gives me a sense of the neighborhood lets me search for a property I might be interested in buying
gives me a full pic of whats going on there
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I checked to see if I could find my house and I couldnt so I figured that Id just browse
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at
neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The
LoopRiver North) I looked up my building and it gives me my alderman demographics of the
neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something
What was the most useful
information you found on
this page Why
The crime map is interesting -
its good to know that there
are no violations
What was the least useful information you found on this
page Why
Populatin wasnt useful because Im unsure what the neighborhood is
In what ways would you improve this Address Snapshot page
Id want violations to pop up first - have a learn moremore resources button Id want that to show up
first
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
35
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
Did you find this
information useful
Yes
Why or why not
Its certainly interesting - its defn intereting to see what types of new
buildings people are looking at
Next explore the site and choose something that youre interested in learning about
What did you choose
Looking at an address on Hamlin that was coded as a demoliation
Tell us why you chose what you did and about your experience
When she clicked the demolition - She saw that it was a nice house - wondering why its got so many
permits - why its being demod Ah she sees that the permit was for new constructin - but they have to
knock it down first Didnt realize the ads were ads at first
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I defn will We decided that we were going to look on Craigslist to find houses and this will let us get
some information in homes being sold by owners - sometimes its hard to get the story out of them
And its kinda fascinating to see new neighborhood
Do you like CUTGroup Did you like this CUTGroup test
36
Yes
Yes
Anything else to add
Works for a non-profit that has a website its interesting to learn how CUTgroup is done
252015 61849 PM
37
Tester
7
Tester Profile (given by tester)
iggys mom
Proctored by
Josh Kalov
What type of device are you using for this test
Dell e6440
Is this your normal device
that you use everyday
No
If not what is your primary device
windows laptop iphone
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
1 - 2 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Reading Logan Square list serv DNA Info
What information about a property is most useful to you when purchasing a home or other
property
Havent purchased before so not sure Previous purchase price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Neutral
Permits at the address Neutral
Violations at the address Important
Historic resources nearby Neutral
38
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
I always go to the map first Shows information on building permits Going to the map is more
interesting
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Navigated around the map on the home page It is easy to click on a point to get more information The
icons make sense Explored permit detail page Wondering how far back map on home page goes (what
is the definition of recent)
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when
they got it
What was the most useful
information you found on
this page Why
Finding the permit information
and getting permit details
Finding the PIN number
What was the least useful information you found on this
page Why
historic info is interesting but maybe not useful
In what ways would you improve this Address Snapshot page
I dont know what historic resources mean The most recent permits are more interesting than the map
and neighborhood data Move above those Nice having the alderman information
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
39
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
Did you find this
information useful
Yes
Why or why not
The ability to specify time frame
Next explore the site and choose something that youre interested in learning about
What did you choose
Permits Dashboard charts Year in Review
Tell us why you chose what you did and about your experience
Pages were not useful to me but might be for contractors or other people
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
The changes on the address snapshot page (moving permits above map and neighborhood data)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Site seems very usable
40
252015 63301 PM
41
Tester
8
Tester Profile (given by tester)
Community advocate AL
Proctored by
Steven Vance
What type of device are you using for this test
Dell (with ZoomText turned off)
Is this your normal device
that you use everyday
No
If not what is your primary device
Laptop at home desktop at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting
theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the
Chamber of Commerce websites or anything like that
What information about a property is most useful to you when purchasing a home or other
property
Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility
Cool things to do (bars) rentcost
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Important
Violations at the address Very Important
42
Historic resources nearby Important
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give
me a bunch of information about that address and the area (or maybe just that particular building but it
talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is
for houses or living spaces or just commercial
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
Its the first thing that came to mind Im curious about what it will say about this place where I live what
information it would show for this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Shows me a picture that I know is correct because thats what it is Its showing me the ward
neighborhood community area points it out on a map Its an interesting looking map [When prompted
he identified them as parcels] Got neighborhood data got property tax info Ive never paid property
tax their property tax bill is the first column there Im not sure what the assessment means Is that the
land or the building because I think it would be worth a lot more than that Its a fairly big building I
dont know what historic resources means I guess some buildings that are listed as having some historic
significance Theres a bunch of Ukrainian churches nearby
What was the most useful
information you found on
this page Why
Assessments and property
taxes would be important if I
were to live in this
neighborhood I would want to
know how much property
taxes Rent would be great
because it eats up 20-50 of
What was the least useful information you found on this
page Why
The permits stuff is kind of dry information Upgrade balcony Not
too necessary for me to know that
43
peoples income
In what ways would you improve this Address Snapshot page
Schools Ah its there I didnt look too closely there I see that these are schools where theyre
guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school
means All of this is cryptic
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
Did you find this
information useful
No
Why or why not
There was some issues finding the right place to type in a
neighborhood and where to input an address The list view of this (on
Places) is a little lengthy
Next explore the site and choose something that youre interested in learning about
What did you choose
Demolitions Tracker
44
Tell us why you chose what you did and about your experience
Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews
showing up and people there squatting when the demolition crews Im curious how many buildings get
destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a
nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I think its cool pretty interesting it would be more applicable er worthwhile for developers and
homeowners people moving less familiar with the city Fortunately my roommates did the leg work
finding this place we have a really cool landlord Moving sucks so you dont want to deal with that
Maybe down the line at some point I personally have no idea how good a school is That one that I walk
by a million times I dont know anything about it
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Less applicable to day to day life compared to the transit app I think I did one other with restaurant
inspection results (that was interesting but I havent used that at all)
252015 63416 PM
45
Tester
9
Tester Profile (given by tester)
First time looker
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
A lot of new restaurants coming in - maybe the grocery stores
What information about a property is most useful to you when purchasing a home or other
property
The price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Neutral
Violations at the address Very Important
Historic resources nearby Not at all important
46
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
For me I think its a map for looking for an address Notices the map first The map is very good here I
think that the picture is maybe should be bigger than the map - otherwise Im looking for some
directions website (Navigation website)
Explore the site Whats the first thing you do
Clicked on new permit picture
Tell us more about the first thing you did
Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK
ITS PART OF THE SITE) Theres not really any information I can see here The address that was
returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south
loop)
What was the most useful
information you found on
this page Why
Theres zoning information
here that tells me something
But its not useful to me
What was the least useful information you found on this
page Why
Not sure
In what ways would you improve this Address Snapshot page
List some more information here (Tester sees the neighborhood information) - I would like to know
the property information tax info neighborhood data
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
47
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
Did you find this
information useful
Yes
Why or why not
More clear to me - more logic I think If I see the place first I dont
know where it is The address number doesnt give me that
impression
Next explore the site and choose something that youre interested in learning about
What did you choose
Im wondering why the picture is changing
Tell us why you chose what you did and about your experience
Its kinda weird the pictures keep changing (The one showing the latest permit)
OVERALL REVIEW Do you like Chicago
Cityscape
No
Would you use Chicago Cityscape in the future
No
In what ways would you improve Chicago Cityscape
I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a
lot of words to read It might be useful because theres a lot of information - but if I just want to see
something I want to see then probably not my first choice Id still take a look (For the home we use
Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for
what I want to purchase So I think the picinformation drags too much of my attention Although I like
the map same thing I just realized that the search bar is the most important
48
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I think this website I need more time to explore It looks good for now - like the map the most But I
think the map is kinda too big for the first page Because its a home purchasing website Ill just type the
address where i want to buy I
252015 71125 PM
49
Tester
10
Tester Profile (given by tester)
Chicago Explorer
Proctored by
Daniel Ronan
What type of device are you using for this test
Dell Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iphone5 MacBook Pro at home
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info
Chicago
What information about a property is most useful to you when purchasing a home or other
property
Assuming location is first then price condition of property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Very Important
Historic resources nearby Neutral
50
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer
targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an
industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I
can get more information as a member seems like it - access to more data Announces more permits
that are entered
Explore the site Whats the first thing you do
Recent New Construction Permit Search is also very prominent
Tell us more about the first thing you did
Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this
part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it
looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in
West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to
be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info
- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The
pin on the map is not quite accurate but it says that the location is approximate
What was the most useful
information you found on
this page Why
The neighborhood data is
probably the most valuable
demographics schools
What was the least useful information you found on this
page Why
A lot of nearby information if I was looking for one address doesnt
think at all of the permits nearby would be that helpful information
balance seems off with this address and nearby permits
In what ways would you improve this Address Snapshot page
Headlines - Building information headline could encompass all the info on the page so it would be wise
to change this title There could be a more specific label such as Historic and Zoning information
51
Disappointed there was no historic resources survey information so that surprised me the fact that
there is none seems weird
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
Did you find this
information useful
Yes
Why or why not
Yes seeing the history of the neighborhood through permits is
interesting she thinks she could explore if she was starting a business
or looking for a property it would be useful I would be someone
who would not look for the last 14 days
Next explore the site and choose something that youre interested in learning about
What did you choose
New two story climbing wall [ADDRESS REMOVED]
Tell us why you chose what you did and about your experience
52
Caught her attention because it had a light blue pin Something that is slightly unusual - a two story
climbing activity
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
It seems very oriented to construction information not at all as marketable as sites such as Apartment
Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home
buying everyday Someone as interested in Chicago might like this more if it was more marketed to
them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup
Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is
getting people from the neighborhoods and not asking them to come to the Loop Become a member
and monitor building permits and violations for your clients - seems very corporate and not at all
accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is
more for professional purposes especially since they are from groups not individuals such as
homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken
as not an ad
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Wonders whether the test would be better targeted to respondents using a scenario-based track and
what they are trying to find Home business siting construction company builder etc
252015 72207 PM
53
Tester
11
Tester Profile (given by tester)
Architect Dropout
Proctored by
Sonja Marziano
What type of device are you using for this test
iPad
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhone pc laptop at home and work
What browser are you using right now
Safari
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps
What information about a property is most useful to you when purchasing a home or other
property
Location access to transit and sidewalks
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Neutral
54
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post
Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile
images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping
drawing custom place
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Clicked on map images (set up as tiles) could not interact with the map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for address tries to pre-populate with option but cannot access those options 915 W
Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is
similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking
which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title
gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling
below the map Top left frame is start gt moves right on the top navigator Jump to screen reader
users SR tag JAWS provides options to bypass or jump to certain sections of the site
What was the most useful
information you found on
this page Why
NA
What was the least useful information you found on this
page Why
NA
In what ways would you improve this Address Snapshot page
Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used
for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog
parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk
score
55
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
Did you find this
information useful
No
Why or why not
NA
Next explore the site and choose something that youre interested in learning about
What did you choose
NA
Tell us why you chose what you did and about your experience
NA
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
NA
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
56
Anything else to add
Maureen will be using her JAWS system and filling out the rest of the test at home
252015 72602 PM
57
Tester
12
Tester Profile (given by tester)
HomeSweet
Proctored by
Daniel X ONeil
What type of device are you using for this test
Dell Latitude E6440
Is this your normal device
that you use everyday
No
If not what is your primary device
Desktop computer at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
By walking or riding around the neighborhood and seeing them
What information about a property is most useful to you when purchasing a home or other
property
Price number of bedrooms condition of the home property tax photographs of interior and exterior--
as many as possible
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Important
58
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like its some sort of real estate website But it is more specific because its going to tell me
about the building and the location As a renter this is very important to me to see as a potential rental
space I see they have school information In Chicago I dont see that as reliable On real estate sites it
is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN
search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and
teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a
neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a
legend In the right hands this can be more and more useful Community organizers and people looking
to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats
delightful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Oh and I can look at whos doing what These are from all over the city If I were more
knowledgable I could use this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a
lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab
Checked on school Checked the info it comported with her knowledge Feels better when the crime is
in someones home
What was the most useful
information you found on
this page Why
The crime info was quite useful
because its interesting I can
use this to show my kid
What was the least useful information you found on this
page Why
The demographics because its not enough information It has a link
to go to the census But Id like to know average incon
In what ways would you improve this Address Snapshot page
59
Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks
indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights
Violations at this address How did I miss this She does not make comments but other people do
Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it
easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier
to read
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
Did you find this
information useful
Yes
Why or why not
Yes useful and fascinating
Next explore the site and choose something that youre interested in learning about
What did you choose
Stays on the map and scrolls south
Tell us why you chose what you did and about your experience
Found the house where her mother was born
OVERALL REVIEW Do you like Chicago
Cityscape
Would you use Chicago Cityscape in the future
60
Yes
Yes
In what ways would you improve Chicago Cityscape
Maybe they need to put a legend with all these little icons for less sophisticated users like me
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Its exciting to see stuff like this
252015 73202 PM
61
Tester
13
Tester Profile (given by tester)
Recurring Student
Proctored by
Christopher Whitaker
What type of device are you using for this test
PC Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhoneiPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you
hear things
What information about a property is most useful to you when purchasing a home or other
property
Utilities and what the average is - is rent including - history of whats happened for the past ten years
(roofs piping electric major issues) Like a complete diagnostic
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Neutral
Property tax Information Neutral
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Very Important
62
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like a place to enter in an address and see an image of the building a brief description and
basics about the community - and also the more political information (like which ward) Throws up a
map - looks like its annotated with constructions
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I entered my own address and it didnt find my address in historical data gives me zone information
light manufacturing Its actually showing the lot next door They just finished construction The area
used to be manufacturing
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
My home address
What was the most useful
information you found on
this page Why
It didnt show any useful info on
my building but interesting to
see nearby permits
What was the least useful information you found on this
page Why
Its kinda difficult - the zoning info is least useful mostly beacuse its
not there
In what ways would you improve this Address Snapshot page
I love historic building and know the history of our building - would like to have seen that Its really
cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what
the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at
2007)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
63
and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
Did you find this
information useful
Yes
Why or why not
I can see myself looking at this to see if something was issued (nearby
construction)
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by
estimated construction costs for the year which is kinda interesting because it shows the one we may be
hearing about the most My sister in law is an architect
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I liked the history information - like landmarks Id want to see some of that in here I find it really
interesting - and I think its important For example Why is this name super-popular (One of the first
64
people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our
building now that area is so built up and different) The schools expanding (Greektown)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Nope
252015 73412 PM
65
Make $20 for a test of a building projects website
Hi ltltFirst Namegtgt
Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website
This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards
Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form
We are planning to be in the Logan Square neighborhood for this test
We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers
For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago
Thanks for being a member of the CUTGroup As usual call or write with questions
Remember if you want to be a part of this test please complete this form
shyshy
Daniel X ONeil(773) 960shy6045
Subscribe Share Past Issues Translate
66
doneilcctorg
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
67
Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
Subscribe Share Past Issues Translate
68
Daniel X ONeil(773) 960shy6045doneilcctorg
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
69
Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
Subscribe Share Past Issues Translate
70
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
0 0 0
71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
Next search for an address in your neighborhood that you might be interested in learning more about Tell us about your experience and the information you found out What address did you search for and what did you learn
The majority of testers searched their own home addresses 4 out of 13 testers had trouble searching
for an address For example Home buyer (1) tried to search by ldquoWicker Parkrdquo but could not find a
result Out of the testers that were able to complete the search these were the top pieces of
information they found on the address snapshot page (number indicated number of testers who
mentioned these pieces of data)
6 ndash Demographics
3 ndash Aldermanwardcommunity information
3 ndash Property taxes
3 ndash Crime
3 ndash Permits
2 out of 13 testers specifically called out that they did not know what ldquoHistoric Resourcesrdquo meant
Construction watcher (2) also wasnrsquot sure what zoning district meant
Here are some other things testers told us
First time looker (9) was confused by the ad with the rental prices that was in the middle of the
page and did not realize that it was an ad at first
Big on Community amp IT Field geekchic (3) was surprised by the large amount of data on this
page and thought it would useful for Aldermen community leaders and contractors
What was the most useful information you found on this page Why
Here are the most useful pieces of information testers found on this page
3 ndash Neighborhood data
2 ndash Crime data
2 ndash Permit information
1 ndash Nearest Public Transit
1 ndash Map was most useful
1 ndash TIF information
1 ndash Property taxes
Here are a couple of responses from testers who had difficulty finding useful information on this page
Recurring Student (13) says ldquoIt didnt show any useful info on my building but interesting
to see nearby permitsrdquo
First time looker (8) says ldquoTheres zoning information here that tells me something But its
not useful to merdquo
What was the least useful information you found on this page Why
Here are the least useful pieces of information testers found on this page
2 ndash Zoning
6
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
2 ndash Population datademographics
1 ndash School information
1 ndash PINs
1 ndash Comments section
1 ndash Adjoining tracts
1 ndash Historic information
1 ndash Permit information
1 ndash Nearby info
6 testers said pieces of information was the least useful because they were not sure what it meant or
there was not enough data available Here are their responses
Construction watcher (2) says ldquoZoning is a bit confusing but its not necessarily the least
useful I dont see anything un-usefulrdquo
Big on Community amp IT Field geekchic (3) wasnrsquot sure what ldquoPINsrdquo meant
Community Advocate (5) explained that she was not sure how she would the adjoining
tracts information
Non-Profit Pro (6) had trouble searching for an address and browsed ndash ldquoPopulation wasnt
useful because Im unsure what the neighborhood isrdquo
HomeSweet (11) says ldquoThe demographics because its not enough information It has a link
to go to the census But Id like to know averagerdquo
Recurring Student (12) says ldquoIts kinda difficult - the zoning info is least useful mostly
beacuse its not thererdquo
In what ways would you improve this Address Snapshot page Design Elements 5 out of 13 testers mentioned changing elements of the color and design as ways to improve the
Address Snapshot page 2 out of these testers brought up that the advertisements on the page blend too
much with the page For example HomeSweet (12) says ldquoVisually the page is rather simplistic and
not in a way that makes it easy to read Its not immediately clear that the ad is an ad
2 other testers said they wanted different map views such as a 3-D perspective or street view
Highlight or change information structure 3 testers thought that information architecture on the pages should change and different pieces of
information should be highlighted Non-Profit Pro (6) said they wanted to see violations first and
Iggys mom (7) said that ldquothe most recent permits are more interesting than map and neighborhood
data Move those aboverdquo
Better definition or descriptions 3 testers mentioned providing better definitions about the information found on the Address Snapshot
page For example Iggys Mom (7) was not sure what ldquoHistoric Resourcesrdquo means and Recurring
Student (13) did not know what a PIN is In addition Chicago Explorer (10) wanted thought that
7
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
the ldquoBuilding Informationrdquo headline encompassed all of the information on the page so it would make
more sense to add different subtitles
Add more information about nearby buildings 2 testers wanted to have more information about what nearby businesses and restaurants were near the
address that they searched Another tester Architect Dropout (11) was very interested in learning
about what the building used to be For example if it was a gas station or a dry cleaner
Next under Find Permits choose in certain places amp boundaries Pick a place
such as a community or neighborhood area and tell us about your experience and
the information you learned
When reviewing a place under ldquoFind Permitsrdquo the majority of testers had questions about the data they
were looking at Here are some of the questions testers were asking
ldquoAre these permits already approvedrdquo -Big on Community amp IT Field geekchic (3)
ldquoTIF district I want to know what that isrdquo -Non-Profit Pro (6)
ldquoWhats to be gained by showing the total estimated costs of the projects What does change
time mean How do you get access to the records Do you have a way to get it quicklyrdquo ndash
Construction Watcher (2)
First time looker (9) asked what the purpose of permits were for and thought that permits
were only needed when opening a store
ldquoIt looks like a long list of permits that have been issued This ones a lot of money its $1
million and two down this one is $1 for electric wiring Maybe its just a placeholder and they
dont know what its going to costrdquo ndashCommunity Advocate (8)
ldquoEnterprise zone-- is that a TIF District ndashHomeSweet (12)
2 out of 13 testers specifically mentioned that permits were not useful to them
In addition Big on Community amp IT Field geekchic (3) and Community Advocate AL (5)
both wanted to compare permit data between neighborhoods
Chicago Explorer (10) and First time looker (9) both mentioned the paid subscriptions on this
page First time looker (9) thought the paywall in the description stifles here curiosity She hasnt
used it enough to make a decision - there is no information on a trial readily available no free content
on the outset which turns her off because she doesnt even know if its valuable to her yet Chicago
Explorer (10) added that ldquoSubscribe-- doesnt appeal to me but would if I were a mogulrdquo
How useful do you find this information
5 Very Useful 17 (2)
4 Useful 50 (6)
3 Neutral 8 (1)
2 Slightly Useful 25 (3)
1 Not Useful 0
8
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
Next under Find Permits choose the map option and explore the map Tell us
about your experience and the information you learned
When testers were asked to look at the map under ldquoFind Permitsrdquo some testers tried to decipher what
the circles with numbers indicated A couple of testers were not sure and assumed that the number
indicated the number of permits in the area Here are some other responses from testers
Chicago Explorer (10) thought that the two permits appearing in the South Loop were too
few since so many things are happening on Michigan Ave ldquoThere is a lot going on there and
there are 4 permitsrdquo She then discovered it was only for the past 14 days and told that the
timeline was not very clear Hardest worker (4) was also not clear on the timeline of the
map
Recurring Student (13) says ldquoThis is really cool This gives me a much better idea in my
head of whats happening The first thing I looked at is replacing a wood porch Seeing it here
gave me a picture of the porches that are on the back on buildings It says lsquoissued two weeks
agorsquo makes it standout It gives me a good idea of whats going onrdquo
Did you find this information useful
Yes 83 (10)
No 17 (2)
Why or why not
Here are some responses from testers who said ldquoNordquo this information was not useful
Home buyer (1) says ldquoI dont really use this information when looking for a houserdquo
Community advocate (8) had some issues finding the right place to type in a neighborhood
and where to input an address Also the list view of this (on Places) is a little lengthy
Here are a couple of responses from testers who said ldquoYesrdquo this information is useful
Chicago Explorer (10) thinks that seeing the history of the neighborhood through permits is
interesting If she was starting a business or looking for a property it would be useful but she
would be someone who would not look for the last 14 days
HomeSweet (12) says ldquoYes useful and fascinatingrdquo
Next explore the site and choose something that youre interested in learning about What did you choose
3 ndash Architects
2 ndash Demolition
1 ndash Resources
1 ndash History research
1 ndash Top Companies
1 ndash Permits
9
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
1 ndash Browses map
1 ndash New building information
Tell us why you chose what you did and about your experience
Here are some responses from our testers
Big on Community amp IT Field geekchic (3) wanted to see more information about Top
Companies amp Architectsrdquo but reached the monthly subscription page He says ldquoYou get
excitedhellip and then you have to pay morerdquo He sees a real use of this website for contractors
Community Advocate (8) chose the Demolition Tracker out of curiosity ldquoIve got friends
in Detroit and I read articles about that and demolition crews showing up and people there
squatting when the demolition crews Im curious how many buildings get destroyed and where
they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a nice touch
Some of these are pretty nicerdquo
Hardest Worker (4) chose Resources and says ldquoIt tells you about the types of permits and
fees It is understandable It gives you a list of assistance programs It actually tells you what the
permits are It is very useful ldquo
Do you like Chicago Cityscape
Yes 83 (10)
No 17 (2)
Would you use Chicago Cityscape in the future
Yes 83 (10)
No 17 (2)
In what ways would you improve Chicago Cityscape Design Here are some ways that testers recommended improving design elements on Chicago Cityscape
Add more color and imagery
Make the font a little bigger
Add a legend to the map to describe icons
Ads can be invasive and sometimes do not look like ads
First time looker (9) adds ldquoIts a lot of words to read It might be useful because theres a lot of
information - but if I just want to see something I want to see then probably not my first choicehellip I just
realized that the search bar is the most importantrdquo
10
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
Audience Throughout the test testers made mention of the targeted audience and made commented how certain
features are more useful to some groups and not others Here are a few responses from our testers
when asked how to improve Chicago Cityscape
Community Advocate AL (5) asked who the audience was She also asked if this could be
used to find major developers
Chicago Explorer (10) says ldquoit seems very oriented to construction information not at all
as marketable as sites such as Apartment Findersrdquo Chicago Explorer doesnt see this as
particularly useful for a homebuyer and thinks that it is more for professional purposes
Do you like CUTGroup Yes 100 (12)
No 0
Did you like this CUTGroup test
Yes 100 (12)
No 0
Anything else to add
Construction watcher (2) says ldquoI would like to see more tests in the future geared towards
issues for disabled people like apps that benefit people that are disabledrdquo
Community advocate (8) says ldquoLess applicable to day to day life compared to the transit
app I think I did one other with restaurant inspection results (that was interesting but I havent
used that at all)rdquo
Iggyrsquos Mom (7) says ldquoSite seems very usablerdquo
11
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
Results
Information 12 out of 13 testers are interested in learning more about what is being built or torn down in their
neighborhoods and most look to community news outlets (such as DNA Info or Everyblock) for this
type of information When learning about a property testers said that these are the most important
pieces of information property information tax information neighborhood data and violations at that
specific address
When testers were asked to search for an address in their neighborhood most of them searched for
their home addresses and called out these pieces of data on the Address Snapshot page
demographics Aldermenward information property taxes crimes and then permits While there was
not a one-sided response to the least useful information question a lot of testers had questions about
the data they were seeing on the pages Here are a couple of ways that testers would improve the
Address Snapshot page
Change up the design elements 5 out of 13 testers mentioned changing elements of the
color and design as ways to improve the Address Snapshot page HomeSweet (12) says
ldquoVisually the page is rather simplistic and not in a way that makes it easy to read Its not
immediately clear that the ad is an ad
Highlight or change information structure 3 testers thought that information on the
pages should change and different pieces of information should be highlighted Testers also
mentioned that there was a lot of information on these pages and it would be better if they
were organized with better definitions and descriptions
When looking at the permit information testers had an easier time navigating the permit information on
the map versus the information listed on the community or neighborhood area Testers again had a lot
of questions about the data they were looking at here are some examples
ldquoAre these permits already approvedrdquo -Big on Community amp IT Field geekchic (3)
ldquoTIF district I want to know what that isrdquo -Non-Profit Pro (6)
ldquoWhats to be gained by showing the total estimated costs of the projects What does change
time mean How do you get access to the records Do you have a way to get it quicklyrdquo ndash
Construction Watcher (2)
83 of testers thought that the permit information was useful or interesting Two testers wanted to
compare permit data in their neighborhood to other neighborhoods
Chicago Explorer (10) thought that seeing the history of the neighborhood through
permits is interesting
12
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
Usability For the most part testers found it very easy to navigate the website There was some confusion when
ads had a light background and matched Chicago Cityscape In addition testers had questions about the
map icons and had questions about the data types or the timeline of what was being displayed
When first exploring the website most testers did not an overwhelmingly clear first step or action 4
out of 13 testers (31) viewed or clicked on the map on the homepage 3 testers (25) typed in an
address while the rest of the testers did a variety of other first actions Most importantly when testers
were first reviewing the homepage 5 out of 13 testers (31) were not clear who the audience was
Audience Throughout the test testers mentioned useful and not useful information on every page and often
distinguished which information would be useful to one group but not to others As mentioned before
testers had questions about the audience ever since the start of the test
Architect Dropout (11) says ldquoIt doesnrsquot seem super targeted to your average Jane seems
targeted to a businessrdquo
Both HomeSweet (12) and Big on Community amp IT Field geekchic (3) said that
they thought this was a real estatehomebuyers website
Chicago Explorer (10) and First time looker (9) both mentioned the paid subscriptions on the
Find Permits community or neighborhood pages First time looker (9) thought the paywall in the
description stifles here curiosity She hasnt used it enough to make a decision - there is no information
on a trial readily available no free content on the outset which turns her off because she doesnt even
know if its valuable to her yet Chicago Explorer (10) added that ldquoSubscribe-- doesnt appeal to me
but would if I were a mogulrdquo
Chicago Cityscape has a great opportunity to teach residents about buildingproperty information and
permits and then provide a platform for residents to learn more about what is happening in their own
neighborhoods The best way that can happen is to continue to include definitions and descriptions of
terms so these topics become more accessible
It is also important to consider audience for this website and provide the proper pathways for
individuals to get the information that they need whether they are an involved community member
home buyer or a contractor Defining the purpose of this site and how this data is useful to multiple
groups of people at the beginning (on the homepage) will give individuals the grounding to use the data
provided
13
Tester
1
Tester Profile (given by tester)
Home buyer
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
No
How do you find out about these changes in your neighborhood
Walking around
What information about a property is most useful to you when purchasing a home or other
property
The size of the apartment
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Very Important
Historic resources nearby Very Important
14
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Map of a certain area - looks like its showing construction permits for a specific location in the
neighborhood - shows whats around The tester first noticed the map and that it lists different permits
for different locations
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
It opened a link Im looking to see what it is Looks like its either a store or a service for plumbing and
sewers (Clicked because it was highlighted on the map)
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I went to Wicker Park but it couldnt find it in the search (Typed in Wicker Park - expecting to find the
neighborhood) I googled my home address and I see a map of different buildings around it Its telling me
data about demographics in the neighborhood which I find interesting It shows where the schools train
stations are (which for me is very important) and also talks about crime (Pleased to know that theres
no crime in the area)
What was the most useful
information you found on
this page Why
The train station because I use
public transit
What was the least useful information you found on this
page Why
Schools - I wouldnt send kids to these schools
In what ways would you improve this Address Snapshot page
information about restaurants or entertainment - a link to be able to find laundromats
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
15
The map shows Chicago and different suburbs with numbers - I assume the number are associated with
the number of permits in the area I can zoom in and see the number of permits requested in different
area Some have numbers and some have the little screwdrivers Push-pins And when I click on it it
tells me whats going on For example a renovation
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The map shows Chicago and different suburbs with numbers - I assume the number are associated with
the number of permits in the area I can zoom in and see the number of permits requested in different
area Some have numbers and some have the little screwdrivers Push-pins And when I click on it it
tells me whats going on For example a renovation
Did you find this
information useful
No
Why or why not
I dont really use this information when looking for a house
Next explore the site and choose something that youre interested in learning about
What did you choose
I chose architects
Tell us why you chose what you did and about your experience
Might be useful - They also tell me what people charge - which is useful
OVERALL REVIEW Do you like Chicago
Cityscape
No
Would you use Chicago Cityscape in the future
No
In what ways would you improve Chicago Cityscape
Its very basic - not too many colors I would prefer something more colorful to make the information
pop - It looks like a fake site to me If I was looking for houses to rentbuy Id go to sites like
properties or Rentcom (Redfin does this too)
Do you like CUTGroup Did you like this CUTGroup test
16
Yes
Yes
Anything else to add
Pretty exciting
252015 44452 PM
17
Tester
2
Tester Profile (given by tester)
Construction watcher
Proctored by
Steven
What type of device are you using for this test
Dell laptop with ZoomText
Is this your normal device
that you use everyday
No
If not what is your primary device
iPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
2 - 3 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Walking around TV stations (ABC7)
What information about a property is most useful to you when purchasing a home or other
property
Whether its new or old the condition of the property I would like to have a home inspection and the
price and the location
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Important
Property tax Information Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Slightly important
18
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
This website is talking about building permits and things that have been done to the properties Its
asking you to put in an address The map shows the details on the building tells you the address I like
that thats a good way to be nosy and see what people are doing to their houses Its a cool website so
far
Explore the site Whats the first thing you do
Clicked All Permits List
Tell us more about the first thing you did
I would prefer to look at the individual list because the full-screen map didnt show any details on the
individual permits They dont give you any details about what youre going to find when you click on it
Its easier to see and scroll down the list I like the full-screen map because you dont have to scroll
around so much to find something to click on Top 4 isnt very helpful to me it means what people
clicked on the most It should say most popular permit types if theyre the ones most frequently coming
in
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for my home address [ADDRESS REMOVED] I dont know what the Chicago Historic
Resources Survey is The zoning info thats good there What does the zoning district mean There are
two different bullet points here that indicates two different sections Take the other dot out and make it
one section Or simply have an information thing to click to figure out what it means or put that
somewhere else on the page Or a list of what all the codes mean The zoning thing thats a business
permit from September 2014 [Tester] was a little confused about the connection between the map and
the zoning information [The green Census tract overlay is hard to see]
What was the most useful
information you found on
this page Why
I think the maps most useful if
you know what box to click on
in the layers list
What was the least useful information you found on this
page Why
Zoning is a bit confuse but its not necessarily the least useful I dont
see anything unuseful
19
In what ways would you improve this Address Snapshot page
Take the zoning bullet point out The color of the on the map Maybe you would do better if thats a
bold black line Research with eye doctors or someone who knows more about that what people who
are color blind can see
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen
The mouse pointer reappears when you hover on the Leaflet permit clusters
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen
The mouse pointer reappears when you hover on the Leaflet permit clusters
Did you find this
information useful
Yes
Why or why not
Except the issue described above
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I see the name of the architect Lets see what Richard Fencl is doing Hows it sorted (Its sorted by the
total value of the projects theyre working on) Shouldnt it be based on consumer reports Or what
their standing is in the community [The middle of the page which would be a login form is missing]
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
20
In what ways would you improve Chicago Cityscape
After it gets some improvements Is it just the city or is it nationwide [Its just the city] Theres all of
these databases all over the country Why not have one website that has all of this information in one
place Lets say I want to move to Florida and I type in that address and then I get all of the same
information Add a ticker to the top of the page What would I say Find some interesting information to
put in the ticker Is there crime data (Yes showed him the Crime tab on Neighborhood Data on
Address Snapshot that leads to the Chicago Tribune) He pointed out that there may alternative
websites like SpotCrime Population is demographics might be clearer that this is a population chart
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I would like to see more tests in the future geared towards issues for disabled people like apps that can
benefit people that are disabled
252015 52908 PM
21
Tester
3
Tester Profile (given by tester)
Big on Community amp IT Field geekchic
Proctored by
Sonja Marziano
What type of device are you using for this test
HP probook Windows 7
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Newsletters recently been networking Tom Tresser CivicLab knowledgable about the TIF Illumination
Project
What information about a property is most useful to you when purchasing a home or other
property
Property value good education in area access to public transit access to marketplaces
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Neutral
22
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
First glance typical homebuyer website to show homes and locations Looks like Google Maps - maybe
directions Posts (permits) to give information from different homes in different wards This is pretty
awesome Easy to understand Buttons are big More detail with construction -- thinking about
commuting
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Wanted to check the map drawn to that Chose the warning sign because human nature - provided
demolition information Box was locked behind the key Wanted to explore the map The permit post
looked almost like an ad Interested in the satellite feed Explored the map and was interested in
OpenStreetMap clicked that More color coding diagram Chose full-screen map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Home address - saw his house Property tax info stood out Likes the neighborhood data especially if
you are moving Parcels notices the census tracts layers but could not see where the boundaries
History of the population change - Wow - only looked at demographics and went to the census
reporter page tables Surprised by the large amount of data -- thinks it would be useful for Aldermen and
other community leaders Sees the use for contractors Notices the demolition permit which was part of
the school nearby
What was the most useful
information you found on
this page Why
Taxes and neighborhood data
What was the least useful information you found on this
page Why
PINs - wasnt sure what this meant
In what ways would you improve this Address Snapshot page
Design - would want more pop-up window to get more information Tabs to take to you each of the
sections of the Address Snapshot pages instead of the ads Wants to be able to go to more
importantinteresting parts Different background -- something more dynamic Better placement of the
23
ads felt like one was just in the middle
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Went to the full-screen map after looking at the map on the homepage (second thing) Checked and
unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight
train tracking associated with construction (with directions)
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Went to the full-screen map after looking at the map on the homepage (second thing) Checked and
unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight
train tracking associated with construction (with directions)
Did you find this
information useful
Yes
Why or why not
Next explore the site and choose something that youre interested in learning about
What did you choose
Top Companies
Tell us why you chose what you did and about your experience
Log in to Top Companies amp Architects verb to see Monthly subscription You get excitedand then
you have to pay more See a big use for contractors (used to be in construction - Local 1 Ironworks --
agile methodology) Blue1647 wants to expand to the Southside -- this would be really useful to them
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
24
Impressed by the website to learn more about Chicago Promote to get to know your city Checked
out the About Hot button topics and links to go to to make sure people see certain sites New articles
from newsletter Font a little bigger
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Critical as a techie but did not see too many problems on this site Interested in seeing a CUTGroup
profile
252015 53359 PM
25
Tester
4
Tester Profile (given by tester)
hardest worker
Proctored by
Josh Kalov
What type of device are you using for this test
Dell e6440 laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
Smartphone Android
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
2 - 3 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Local news Redeye 311 website
What information about a property is most useful to you when purchasing a home or other
property
previous owner What is the property actually worth
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Very Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Neutral
Violations at the address Neutral
Historic resources nearby Important
26
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It seems kind of confusing at first Im having trouble understanding specifically what it is for I do like
that it has the maps The map on the home page showing recent permits is useful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Draw custom place under permits - Companies places
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] Historic properties populations schools public transit crime rates building
improvements The ward community etc information is useful
What was the most useful
information you found on
this page Why
Neighborhood Data It is not
readily available
What was the least useful information you found on this
page Why
The comments section
In what ways would you improve this Address Snapshot page
Add Ground view (Google Street View)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
It is showing everything that was listed but now on the map The options could be more specific Days
for what - What does the days drop down mean Last 14 days
How useful do you find this information
27
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
It is showing everything that was listed but now on the map The options could be more specific Days
for what - What does the days drop down mean Last 14 days
Did you find this
information useful
Yes
Why or why not
It is quick and accessible It gives you the specific information you
need
Next explore the site and choose something that youre interested in learning about
What did you choose
Resources
Tell us why you chose what you did and about your experience
It tells you about the types of permits and fees It is understandable It gives you a list of assistance
programs It actually tells you what the permits are It is very useful
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
Be able to see the contractor reviews without logging in Make all the features accessible without logging
in Have pictures with the building permits table Make the contractors list more specific (by area) The
website is a little plain It could be more decorative It would nice if there was a link for information to
get a permit or request a demolition You cant access the services that it tells you about
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
28
It doesnt have a lot of ads It gives you a lot of choices and it is detailed about the properties on there
It is nice that it is up to date The year in review is nice because it shows progress It is amazing to have
all this information
252015 53446 PM
29
Tester
5
Tester Profile (given by tester)
Community Advocate
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
(Largelots) I just watch the news - Chicago Tribune (thats where i read about the lots)
What information about a property is most useful to you when purchasing a home or other
property
The value of the property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Important
30
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
(She also looks up realtorcom) Its a map And its showing me new constructions and demolitionson
a map
Explore the site Whats the first thing you do
Looking at the key to see what info is available what can it tell me
Tell us more about the first thing you did
Testers scrolls around - wants to use the satellite view If I can see it in real time itll tell me whats
there This site seems more for people who are developers owners If I was purchasing I would know
what these things would need
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Tester tried to enter an inexact address - though you could do an approx address Wow It has all the
information for my building - Zoning information doesnt have property tax information - no permits
found here No violations Tester found 107 violations According to the census we have the
demographics
What was the most useful
information you found on
this page Why
Its more useful to know that
its a TIF area I assuming zoning
helps that happen - and it has a
whole thing thats just zoning
What was the least useful information you found on this
page Why
The adjoining tracks - I dont know how I would use that
In what ways would you improve this Address Snapshot page
Can you make it 3D Everything else is cool Youve got the census track zoning (Oh When I put it in
satellite it is 3D Theres something about seeing something in real life that helps me get my
orientation)
Next under Find Permits choose in certain places amp boundaries
31
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Well its just giving me whats in the Chicagoland area and I can see right away where theyre building
the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of
permit Oh and itll give you the building names Several ways to look at this Clicked to see new
construction This seems pretty real time
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Well its just giving me whats in the Chicagoland area and I can see right away where theyre building
the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of
permit Oh and itll give you the building names Several ways to look at this Clicked to see new
construction This seems pretty real time
Did you find this
information useful
Yes
Why or why not
If I were a builder
Next explore the site and choose something that youre interested in learning about
What did you choose
How do I find out about more history research
Tell us why you chose what you did and about your experience
I just like to know whats in my neighborhood what Im next too - Curious Need to find comparison
charts architects
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
Its simple Pretty user friendly Um I dont know I guess I would -- I dunno Theres something a little
bit She asked who the audience was Could we go on this and go downtown and find major developers
32
They like that it has companies Wanted to cross reference election donations (In particular the Virgin
Hotel)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Something else we tested was more funds
252015 55330 PM
33
Tester
6
Tester Profile (given by tester)
Non-Profit Pro
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Hyperlocal newspapers community groups
What information about a property is most useful to you when purchasing a home or other
property
Proximity to public transportation home value
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Neutral
34
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Gives me a sense of the neighborhood lets me search for a property I might be interested in buying
gives me a full pic of whats going on there
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I checked to see if I could find my house and I couldnt so I figured that Id just browse
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at
neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The
LoopRiver North) I looked up my building and it gives me my alderman demographics of the
neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something
What was the most useful
information you found on
this page Why
The crime map is interesting -
its good to know that there
are no violations
What was the least useful information you found on this
page Why
Populatin wasnt useful because Im unsure what the neighborhood is
In what ways would you improve this Address Snapshot page
Id want violations to pop up first - have a learn moremore resources button Id want that to show up
first
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
35
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
Did you find this
information useful
Yes
Why or why not
Its certainly interesting - its defn intereting to see what types of new
buildings people are looking at
Next explore the site and choose something that youre interested in learning about
What did you choose
Looking at an address on Hamlin that was coded as a demoliation
Tell us why you chose what you did and about your experience
When she clicked the demolition - She saw that it was a nice house - wondering why its got so many
permits - why its being demod Ah she sees that the permit was for new constructin - but they have to
knock it down first Didnt realize the ads were ads at first
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I defn will We decided that we were going to look on Craigslist to find houses and this will let us get
some information in homes being sold by owners - sometimes its hard to get the story out of them
And its kinda fascinating to see new neighborhood
Do you like CUTGroup Did you like this CUTGroup test
36
Yes
Yes
Anything else to add
Works for a non-profit that has a website its interesting to learn how CUTgroup is done
252015 61849 PM
37
Tester
7
Tester Profile (given by tester)
iggys mom
Proctored by
Josh Kalov
What type of device are you using for this test
Dell e6440
Is this your normal device
that you use everyday
No
If not what is your primary device
windows laptop iphone
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
1 - 2 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Reading Logan Square list serv DNA Info
What information about a property is most useful to you when purchasing a home or other
property
Havent purchased before so not sure Previous purchase price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Neutral
Permits at the address Neutral
Violations at the address Important
Historic resources nearby Neutral
38
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
I always go to the map first Shows information on building permits Going to the map is more
interesting
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Navigated around the map on the home page It is easy to click on a point to get more information The
icons make sense Explored permit detail page Wondering how far back map on home page goes (what
is the definition of recent)
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when
they got it
What was the most useful
information you found on
this page Why
Finding the permit information
and getting permit details
Finding the PIN number
What was the least useful information you found on this
page Why
historic info is interesting but maybe not useful
In what ways would you improve this Address Snapshot page
I dont know what historic resources mean The most recent permits are more interesting than the map
and neighborhood data Move above those Nice having the alderman information
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
39
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
Did you find this
information useful
Yes
Why or why not
The ability to specify time frame
Next explore the site and choose something that youre interested in learning about
What did you choose
Permits Dashboard charts Year in Review
Tell us why you chose what you did and about your experience
Pages were not useful to me but might be for contractors or other people
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
The changes on the address snapshot page (moving permits above map and neighborhood data)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Site seems very usable
40
252015 63301 PM
41
Tester
8
Tester Profile (given by tester)
Community advocate AL
Proctored by
Steven Vance
What type of device are you using for this test
Dell (with ZoomText turned off)
Is this your normal device
that you use everyday
No
If not what is your primary device
Laptop at home desktop at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting
theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the
Chamber of Commerce websites or anything like that
What information about a property is most useful to you when purchasing a home or other
property
Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility
Cool things to do (bars) rentcost
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Important
Violations at the address Very Important
42
Historic resources nearby Important
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give
me a bunch of information about that address and the area (or maybe just that particular building but it
talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is
for houses or living spaces or just commercial
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
Its the first thing that came to mind Im curious about what it will say about this place where I live what
information it would show for this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Shows me a picture that I know is correct because thats what it is Its showing me the ward
neighborhood community area points it out on a map Its an interesting looking map [When prompted
he identified them as parcels] Got neighborhood data got property tax info Ive never paid property
tax their property tax bill is the first column there Im not sure what the assessment means Is that the
land or the building because I think it would be worth a lot more than that Its a fairly big building I
dont know what historic resources means I guess some buildings that are listed as having some historic
significance Theres a bunch of Ukrainian churches nearby
What was the most useful
information you found on
this page Why
Assessments and property
taxes would be important if I
were to live in this
neighborhood I would want to
know how much property
taxes Rent would be great
because it eats up 20-50 of
What was the least useful information you found on this
page Why
The permits stuff is kind of dry information Upgrade balcony Not
too necessary for me to know that
43
peoples income
In what ways would you improve this Address Snapshot page
Schools Ah its there I didnt look too closely there I see that these are schools where theyre
guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school
means All of this is cryptic
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
Did you find this
information useful
No
Why or why not
There was some issues finding the right place to type in a
neighborhood and where to input an address The list view of this (on
Places) is a little lengthy
Next explore the site and choose something that youre interested in learning about
What did you choose
Demolitions Tracker
44
Tell us why you chose what you did and about your experience
Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews
showing up and people there squatting when the demolition crews Im curious how many buildings get
destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a
nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I think its cool pretty interesting it would be more applicable er worthwhile for developers and
homeowners people moving less familiar with the city Fortunately my roommates did the leg work
finding this place we have a really cool landlord Moving sucks so you dont want to deal with that
Maybe down the line at some point I personally have no idea how good a school is That one that I walk
by a million times I dont know anything about it
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Less applicable to day to day life compared to the transit app I think I did one other with restaurant
inspection results (that was interesting but I havent used that at all)
252015 63416 PM
45
Tester
9
Tester Profile (given by tester)
First time looker
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
A lot of new restaurants coming in - maybe the grocery stores
What information about a property is most useful to you when purchasing a home or other
property
The price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Neutral
Violations at the address Very Important
Historic resources nearby Not at all important
46
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
For me I think its a map for looking for an address Notices the map first The map is very good here I
think that the picture is maybe should be bigger than the map - otherwise Im looking for some
directions website (Navigation website)
Explore the site Whats the first thing you do
Clicked on new permit picture
Tell us more about the first thing you did
Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK
ITS PART OF THE SITE) Theres not really any information I can see here The address that was
returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south
loop)
What was the most useful
information you found on
this page Why
Theres zoning information
here that tells me something
But its not useful to me
What was the least useful information you found on this
page Why
Not sure
In what ways would you improve this Address Snapshot page
List some more information here (Tester sees the neighborhood information) - I would like to know
the property information tax info neighborhood data
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
47
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
Did you find this
information useful
Yes
Why or why not
More clear to me - more logic I think If I see the place first I dont
know where it is The address number doesnt give me that
impression
Next explore the site and choose something that youre interested in learning about
What did you choose
Im wondering why the picture is changing
Tell us why you chose what you did and about your experience
Its kinda weird the pictures keep changing (The one showing the latest permit)
OVERALL REVIEW Do you like Chicago
Cityscape
No
Would you use Chicago Cityscape in the future
No
In what ways would you improve Chicago Cityscape
I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a
lot of words to read It might be useful because theres a lot of information - but if I just want to see
something I want to see then probably not my first choice Id still take a look (For the home we use
Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for
what I want to purchase So I think the picinformation drags too much of my attention Although I like
the map same thing I just realized that the search bar is the most important
48
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I think this website I need more time to explore It looks good for now - like the map the most But I
think the map is kinda too big for the first page Because its a home purchasing website Ill just type the
address where i want to buy I
252015 71125 PM
49
Tester
10
Tester Profile (given by tester)
Chicago Explorer
Proctored by
Daniel Ronan
What type of device are you using for this test
Dell Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iphone5 MacBook Pro at home
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info
Chicago
What information about a property is most useful to you when purchasing a home or other
property
Assuming location is first then price condition of property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Very Important
Historic resources nearby Neutral
50
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer
targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an
industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I
can get more information as a member seems like it - access to more data Announces more permits
that are entered
Explore the site Whats the first thing you do
Recent New Construction Permit Search is also very prominent
Tell us more about the first thing you did
Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this
part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it
looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in
West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to
be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info
- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The
pin on the map is not quite accurate but it says that the location is approximate
What was the most useful
information you found on
this page Why
The neighborhood data is
probably the most valuable
demographics schools
What was the least useful information you found on this
page Why
A lot of nearby information if I was looking for one address doesnt
think at all of the permits nearby would be that helpful information
balance seems off with this address and nearby permits
In what ways would you improve this Address Snapshot page
Headlines - Building information headline could encompass all the info on the page so it would be wise
to change this title There could be a more specific label such as Historic and Zoning information
51
Disappointed there was no historic resources survey information so that surprised me the fact that
there is none seems weird
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
Did you find this
information useful
Yes
Why or why not
Yes seeing the history of the neighborhood through permits is
interesting she thinks she could explore if she was starting a business
or looking for a property it would be useful I would be someone
who would not look for the last 14 days
Next explore the site and choose something that youre interested in learning about
What did you choose
New two story climbing wall [ADDRESS REMOVED]
Tell us why you chose what you did and about your experience
52
Caught her attention because it had a light blue pin Something that is slightly unusual - a two story
climbing activity
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
It seems very oriented to construction information not at all as marketable as sites such as Apartment
Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home
buying everyday Someone as interested in Chicago might like this more if it was more marketed to
them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup
Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is
getting people from the neighborhoods and not asking them to come to the Loop Become a member
and monitor building permits and violations for your clients - seems very corporate and not at all
accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is
more for professional purposes especially since they are from groups not individuals such as
homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken
as not an ad
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Wonders whether the test would be better targeted to respondents using a scenario-based track and
what they are trying to find Home business siting construction company builder etc
252015 72207 PM
53
Tester
11
Tester Profile (given by tester)
Architect Dropout
Proctored by
Sonja Marziano
What type of device are you using for this test
iPad
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhone pc laptop at home and work
What browser are you using right now
Safari
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps
What information about a property is most useful to you when purchasing a home or other
property
Location access to transit and sidewalks
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Neutral
54
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post
Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile
images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping
drawing custom place
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Clicked on map images (set up as tiles) could not interact with the map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for address tries to pre-populate with option but cannot access those options 915 W
Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is
similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking
which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title
gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling
below the map Top left frame is start gt moves right on the top navigator Jump to screen reader
users SR tag JAWS provides options to bypass or jump to certain sections of the site
What was the most useful
information you found on
this page Why
NA
What was the least useful information you found on this
page Why
NA
In what ways would you improve this Address Snapshot page
Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used
for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog
parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk
score
55
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
Did you find this
information useful
No
Why or why not
NA
Next explore the site and choose something that youre interested in learning about
What did you choose
NA
Tell us why you chose what you did and about your experience
NA
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
NA
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
56
Anything else to add
Maureen will be using her JAWS system and filling out the rest of the test at home
252015 72602 PM
57
Tester
12
Tester Profile (given by tester)
HomeSweet
Proctored by
Daniel X ONeil
What type of device are you using for this test
Dell Latitude E6440
Is this your normal device
that you use everyday
No
If not what is your primary device
Desktop computer at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
By walking or riding around the neighborhood and seeing them
What information about a property is most useful to you when purchasing a home or other
property
Price number of bedrooms condition of the home property tax photographs of interior and exterior--
as many as possible
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Important
58
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like its some sort of real estate website But it is more specific because its going to tell me
about the building and the location As a renter this is very important to me to see as a potential rental
space I see they have school information In Chicago I dont see that as reliable On real estate sites it
is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN
search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and
teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a
neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a
legend In the right hands this can be more and more useful Community organizers and people looking
to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats
delightful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Oh and I can look at whos doing what These are from all over the city If I were more
knowledgable I could use this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a
lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab
Checked on school Checked the info it comported with her knowledge Feels better when the crime is
in someones home
What was the most useful
information you found on
this page Why
The crime info was quite useful
because its interesting I can
use this to show my kid
What was the least useful information you found on this
page Why
The demographics because its not enough information It has a link
to go to the census But Id like to know average incon
In what ways would you improve this Address Snapshot page
59
Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks
indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights
Violations at this address How did I miss this She does not make comments but other people do
Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it
easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier
to read
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
Did you find this
information useful
Yes
Why or why not
Yes useful and fascinating
Next explore the site and choose something that youre interested in learning about
What did you choose
Stays on the map and scrolls south
Tell us why you chose what you did and about your experience
Found the house where her mother was born
OVERALL REVIEW Do you like Chicago
Cityscape
Would you use Chicago Cityscape in the future
60
Yes
Yes
In what ways would you improve Chicago Cityscape
Maybe they need to put a legend with all these little icons for less sophisticated users like me
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Its exciting to see stuff like this
252015 73202 PM
61
Tester
13
Tester Profile (given by tester)
Recurring Student
Proctored by
Christopher Whitaker
What type of device are you using for this test
PC Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhoneiPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you
hear things
What information about a property is most useful to you when purchasing a home or other
property
Utilities and what the average is - is rent including - history of whats happened for the past ten years
(roofs piping electric major issues) Like a complete diagnostic
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Neutral
Property tax Information Neutral
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Very Important
62
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like a place to enter in an address and see an image of the building a brief description and
basics about the community - and also the more political information (like which ward) Throws up a
map - looks like its annotated with constructions
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I entered my own address and it didnt find my address in historical data gives me zone information
light manufacturing Its actually showing the lot next door They just finished construction The area
used to be manufacturing
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
My home address
What was the most useful
information you found on
this page Why
It didnt show any useful info on
my building but interesting to
see nearby permits
What was the least useful information you found on this
page Why
Its kinda difficult - the zoning info is least useful mostly beacuse its
not there
In what ways would you improve this Address Snapshot page
I love historic building and know the history of our building - would like to have seen that Its really
cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what
the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at
2007)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
63
and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
Did you find this
information useful
Yes
Why or why not
I can see myself looking at this to see if something was issued (nearby
construction)
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by
estimated construction costs for the year which is kinda interesting because it shows the one we may be
hearing about the most My sister in law is an architect
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I liked the history information - like landmarks Id want to see some of that in here I find it really
interesting - and I think its important For example Why is this name super-popular (One of the first
64
people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our
building now that area is so built up and different) The schools expanding (Greektown)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Nope
252015 73412 PM
65
Make $20 for a test of a building projects website
Hi ltltFirst Namegtgt
Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website
This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards
Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form
We are planning to be in the Logan Square neighborhood for this test
We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers
For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago
Thanks for being a member of the CUTGroup As usual call or write with questions
Remember if you want to be a part of this test please complete this form
shyshy
Daniel X ONeil(773) 960shy6045
Subscribe Share Past Issues Translate
66
doneilcctorg
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
67
Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
Subscribe Share Past Issues Translate
68
Daniel X ONeil(773) 960shy6045doneilcctorg
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
69
Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
Subscribe Share Past Issues Translate
70
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
0 0 0
71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
2 ndash Population datademographics
1 ndash School information
1 ndash PINs
1 ndash Comments section
1 ndash Adjoining tracts
1 ndash Historic information
1 ndash Permit information
1 ndash Nearby info
6 testers said pieces of information was the least useful because they were not sure what it meant or
there was not enough data available Here are their responses
Construction watcher (2) says ldquoZoning is a bit confusing but its not necessarily the least
useful I dont see anything un-usefulrdquo
Big on Community amp IT Field geekchic (3) wasnrsquot sure what ldquoPINsrdquo meant
Community Advocate (5) explained that she was not sure how she would the adjoining
tracts information
Non-Profit Pro (6) had trouble searching for an address and browsed ndash ldquoPopulation wasnt
useful because Im unsure what the neighborhood isrdquo
HomeSweet (11) says ldquoThe demographics because its not enough information It has a link
to go to the census But Id like to know averagerdquo
Recurring Student (12) says ldquoIts kinda difficult - the zoning info is least useful mostly
beacuse its not thererdquo
In what ways would you improve this Address Snapshot page Design Elements 5 out of 13 testers mentioned changing elements of the color and design as ways to improve the
Address Snapshot page 2 out of these testers brought up that the advertisements on the page blend too
much with the page For example HomeSweet (12) says ldquoVisually the page is rather simplistic and
not in a way that makes it easy to read Its not immediately clear that the ad is an ad
2 other testers said they wanted different map views such as a 3-D perspective or street view
Highlight or change information structure 3 testers thought that information architecture on the pages should change and different pieces of
information should be highlighted Non-Profit Pro (6) said they wanted to see violations first and
Iggys mom (7) said that ldquothe most recent permits are more interesting than map and neighborhood
data Move those aboverdquo
Better definition or descriptions 3 testers mentioned providing better definitions about the information found on the Address Snapshot
page For example Iggys Mom (7) was not sure what ldquoHistoric Resourcesrdquo means and Recurring
Student (13) did not know what a PIN is In addition Chicago Explorer (10) wanted thought that
7
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
the ldquoBuilding Informationrdquo headline encompassed all of the information on the page so it would make
more sense to add different subtitles
Add more information about nearby buildings 2 testers wanted to have more information about what nearby businesses and restaurants were near the
address that they searched Another tester Architect Dropout (11) was very interested in learning
about what the building used to be For example if it was a gas station or a dry cleaner
Next under Find Permits choose in certain places amp boundaries Pick a place
such as a community or neighborhood area and tell us about your experience and
the information you learned
When reviewing a place under ldquoFind Permitsrdquo the majority of testers had questions about the data they
were looking at Here are some of the questions testers were asking
ldquoAre these permits already approvedrdquo -Big on Community amp IT Field geekchic (3)
ldquoTIF district I want to know what that isrdquo -Non-Profit Pro (6)
ldquoWhats to be gained by showing the total estimated costs of the projects What does change
time mean How do you get access to the records Do you have a way to get it quicklyrdquo ndash
Construction Watcher (2)
First time looker (9) asked what the purpose of permits were for and thought that permits
were only needed when opening a store
ldquoIt looks like a long list of permits that have been issued This ones a lot of money its $1
million and two down this one is $1 for electric wiring Maybe its just a placeholder and they
dont know what its going to costrdquo ndashCommunity Advocate (8)
ldquoEnterprise zone-- is that a TIF District ndashHomeSweet (12)
2 out of 13 testers specifically mentioned that permits were not useful to them
In addition Big on Community amp IT Field geekchic (3) and Community Advocate AL (5)
both wanted to compare permit data between neighborhoods
Chicago Explorer (10) and First time looker (9) both mentioned the paid subscriptions on this
page First time looker (9) thought the paywall in the description stifles here curiosity She hasnt
used it enough to make a decision - there is no information on a trial readily available no free content
on the outset which turns her off because she doesnt even know if its valuable to her yet Chicago
Explorer (10) added that ldquoSubscribe-- doesnt appeal to me but would if I were a mogulrdquo
How useful do you find this information
5 Very Useful 17 (2)
4 Useful 50 (6)
3 Neutral 8 (1)
2 Slightly Useful 25 (3)
1 Not Useful 0
8
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
Next under Find Permits choose the map option and explore the map Tell us
about your experience and the information you learned
When testers were asked to look at the map under ldquoFind Permitsrdquo some testers tried to decipher what
the circles with numbers indicated A couple of testers were not sure and assumed that the number
indicated the number of permits in the area Here are some other responses from testers
Chicago Explorer (10) thought that the two permits appearing in the South Loop were too
few since so many things are happening on Michigan Ave ldquoThere is a lot going on there and
there are 4 permitsrdquo She then discovered it was only for the past 14 days and told that the
timeline was not very clear Hardest worker (4) was also not clear on the timeline of the
map
Recurring Student (13) says ldquoThis is really cool This gives me a much better idea in my
head of whats happening The first thing I looked at is replacing a wood porch Seeing it here
gave me a picture of the porches that are on the back on buildings It says lsquoissued two weeks
agorsquo makes it standout It gives me a good idea of whats going onrdquo
Did you find this information useful
Yes 83 (10)
No 17 (2)
Why or why not
Here are some responses from testers who said ldquoNordquo this information was not useful
Home buyer (1) says ldquoI dont really use this information when looking for a houserdquo
Community advocate (8) had some issues finding the right place to type in a neighborhood
and where to input an address Also the list view of this (on Places) is a little lengthy
Here are a couple of responses from testers who said ldquoYesrdquo this information is useful
Chicago Explorer (10) thinks that seeing the history of the neighborhood through permits is
interesting If she was starting a business or looking for a property it would be useful but she
would be someone who would not look for the last 14 days
HomeSweet (12) says ldquoYes useful and fascinatingrdquo
Next explore the site and choose something that youre interested in learning about What did you choose
3 ndash Architects
2 ndash Demolition
1 ndash Resources
1 ndash History research
1 ndash Top Companies
1 ndash Permits
9
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
1 ndash Browses map
1 ndash New building information
Tell us why you chose what you did and about your experience
Here are some responses from our testers
Big on Community amp IT Field geekchic (3) wanted to see more information about Top
Companies amp Architectsrdquo but reached the monthly subscription page He says ldquoYou get
excitedhellip and then you have to pay morerdquo He sees a real use of this website for contractors
Community Advocate (8) chose the Demolition Tracker out of curiosity ldquoIve got friends
in Detroit and I read articles about that and demolition crews showing up and people there
squatting when the demolition crews Im curious how many buildings get destroyed and where
they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a nice touch
Some of these are pretty nicerdquo
Hardest Worker (4) chose Resources and says ldquoIt tells you about the types of permits and
fees It is understandable It gives you a list of assistance programs It actually tells you what the
permits are It is very useful ldquo
Do you like Chicago Cityscape
Yes 83 (10)
No 17 (2)
Would you use Chicago Cityscape in the future
Yes 83 (10)
No 17 (2)
In what ways would you improve Chicago Cityscape Design Here are some ways that testers recommended improving design elements on Chicago Cityscape
Add more color and imagery
Make the font a little bigger
Add a legend to the map to describe icons
Ads can be invasive and sometimes do not look like ads
First time looker (9) adds ldquoIts a lot of words to read It might be useful because theres a lot of
information - but if I just want to see something I want to see then probably not my first choicehellip I just
realized that the search bar is the most importantrdquo
10
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
Audience Throughout the test testers made mention of the targeted audience and made commented how certain
features are more useful to some groups and not others Here are a few responses from our testers
when asked how to improve Chicago Cityscape
Community Advocate AL (5) asked who the audience was She also asked if this could be
used to find major developers
Chicago Explorer (10) says ldquoit seems very oriented to construction information not at all
as marketable as sites such as Apartment Findersrdquo Chicago Explorer doesnt see this as
particularly useful for a homebuyer and thinks that it is more for professional purposes
Do you like CUTGroup Yes 100 (12)
No 0
Did you like this CUTGroup test
Yes 100 (12)
No 0
Anything else to add
Construction watcher (2) says ldquoI would like to see more tests in the future geared towards
issues for disabled people like apps that benefit people that are disabledrdquo
Community advocate (8) says ldquoLess applicable to day to day life compared to the transit
app I think I did one other with restaurant inspection results (that was interesting but I havent
used that at all)rdquo
Iggyrsquos Mom (7) says ldquoSite seems very usablerdquo
11
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
Results
Information 12 out of 13 testers are interested in learning more about what is being built or torn down in their
neighborhoods and most look to community news outlets (such as DNA Info or Everyblock) for this
type of information When learning about a property testers said that these are the most important
pieces of information property information tax information neighborhood data and violations at that
specific address
When testers were asked to search for an address in their neighborhood most of them searched for
their home addresses and called out these pieces of data on the Address Snapshot page
demographics Aldermenward information property taxes crimes and then permits While there was
not a one-sided response to the least useful information question a lot of testers had questions about
the data they were seeing on the pages Here are a couple of ways that testers would improve the
Address Snapshot page
Change up the design elements 5 out of 13 testers mentioned changing elements of the
color and design as ways to improve the Address Snapshot page HomeSweet (12) says
ldquoVisually the page is rather simplistic and not in a way that makes it easy to read Its not
immediately clear that the ad is an ad
Highlight or change information structure 3 testers thought that information on the
pages should change and different pieces of information should be highlighted Testers also
mentioned that there was a lot of information on these pages and it would be better if they
were organized with better definitions and descriptions
When looking at the permit information testers had an easier time navigating the permit information on
the map versus the information listed on the community or neighborhood area Testers again had a lot
of questions about the data they were looking at here are some examples
ldquoAre these permits already approvedrdquo -Big on Community amp IT Field geekchic (3)
ldquoTIF district I want to know what that isrdquo -Non-Profit Pro (6)
ldquoWhats to be gained by showing the total estimated costs of the projects What does change
time mean How do you get access to the records Do you have a way to get it quicklyrdquo ndash
Construction Watcher (2)
83 of testers thought that the permit information was useful or interesting Two testers wanted to
compare permit data in their neighborhood to other neighborhoods
Chicago Explorer (10) thought that seeing the history of the neighborhood through
permits is interesting
12
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
Usability For the most part testers found it very easy to navigate the website There was some confusion when
ads had a light background and matched Chicago Cityscape In addition testers had questions about the
map icons and had questions about the data types or the timeline of what was being displayed
When first exploring the website most testers did not an overwhelmingly clear first step or action 4
out of 13 testers (31) viewed or clicked on the map on the homepage 3 testers (25) typed in an
address while the rest of the testers did a variety of other first actions Most importantly when testers
were first reviewing the homepage 5 out of 13 testers (31) were not clear who the audience was
Audience Throughout the test testers mentioned useful and not useful information on every page and often
distinguished which information would be useful to one group but not to others As mentioned before
testers had questions about the audience ever since the start of the test
Architect Dropout (11) says ldquoIt doesnrsquot seem super targeted to your average Jane seems
targeted to a businessrdquo
Both HomeSweet (12) and Big on Community amp IT Field geekchic (3) said that
they thought this was a real estatehomebuyers website
Chicago Explorer (10) and First time looker (9) both mentioned the paid subscriptions on the
Find Permits community or neighborhood pages First time looker (9) thought the paywall in the
description stifles here curiosity She hasnt used it enough to make a decision - there is no information
on a trial readily available no free content on the outset which turns her off because she doesnt even
know if its valuable to her yet Chicago Explorer (10) added that ldquoSubscribe-- doesnt appeal to me
but would if I were a mogulrdquo
Chicago Cityscape has a great opportunity to teach residents about buildingproperty information and
permits and then provide a platform for residents to learn more about what is happening in their own
neighborhoods The best way that can happen is to continue to include definitions and descriptions of
terms so these topics become more accessible
It is also important to consider audience for this website and provide the proper pathways for
individuals to get the information that they need whether they are an involved community member
home buyer or a contractor Defining the purpose of this site and how this data is useful to multiple
groups of people at the beginning (on the homepage) will give individuals the grounding to use the data
provided
13
Tester
1
Tester Profile (given by tester)
Home buyer
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
No
How do you find out about these changes in your neighborhood
Walking around
What information about a property is most useful to you when purchasing a home or other
property
The size of the apartment
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Very Important
Historic resources nearby Very Important
14
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Map of a certain area - looks like its showing construction permits for a specific location in the
neighborhood - shows whats around The tester first noticed the map and that it lists different permits
for different locations
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
It opened a link Im looking to see what it is Looks like its either a store or a service for plumbing and
sewers (Clicked because it was highlighted on the map)
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I went to Wicker Park but it couldnt find it in the search (Typed in Wicker Park - expecting to find the
neighborhood) I googled my home address and I see a map of different buildings around it Its telling me
data about demographics in the neighborhood which I find interesting It shows where the schools train
stations are (which for me is very important) and also talks about crime (Pleased to know that theres
no crime in the area)
What was the most useful
information you found on
this page Why
The train station because I use
public transit
What was the least useful information you found on this
page Why
Schools - I wouldnt send kids to these schools
In what ways would you improve this Address Snapshot page
information about restaurants or entertainment - a link to be able to find laundromats
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
15
The map shows Chicago and different suburbs with numbers - I assume the number are associated with
the number of permits in the area I can zoom in and see the number of permits requested in different
area Some have numbers and some have the little screwdrivers Push-pins And when I click on it it
tells me whats going on For example a renovation
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The map shows Chicago and different suburbs with numbers - I assume the number are associated with
the number of permits in the area I can zoom in and see the number of permits requested in different
area Some have numbers and some have the little screwdrivers Push-pins And when I click on it it
tells me whats going on For example a renovation
Did you find this
information useful
No
Why or why not
I dont really use this information when looking for a house
Next explore the site and choose something that youre interested in learning about
What did you choose
I chose architects
Tell us why you chose what you did and about your experience
Might be useful - They also tell me what people charge - which is useful
OVERALL REVIEW Do you like Chicago
Cityscape
No
Would you use Chicago Cityscape in the future
No
In what ways would you improve Chicago Cityscape
Its very basic - not too many colors I would prefer something more colorful to make the information
pop - It looks like a fake site to me If I was looking for houses to rentbuy Id go to sites like
properties or Rentcom (Redfin does this too)
Do you like CUTGroup Did you like this CUTGroup test
16
Yes
Yes
Anything else to add
Pretty exciting
252015 44452 PM
17
Tester
2
Tester Profile (given by tester)
Construction watcher
Proctored by
Steven
What type of device are you using for this test
Dell laptop with ZoomText
Is this your normal device
that you use everyday
No
If not what is your primary device
iPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
2 - 3 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Walking around TV stations (ABC7)
What information about a property is most useful to you when purchasing a home or other
property
Whether its new or old the condition of the property I would like to have a home inspection and the
price and the location
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Important
Property tax Information Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Slightly important
18
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
This website is talking about building permits and things that have been done to the properties Its
asking you to put in an address The map shows the details on the building tells you the address I like
that thats a good way to be nosy and see what people are doing to their houses Its a cool website so
far
Explore the site Whats the first thing you do
Clicked All Permits List
Tell us more about the first thing you did
I would prefer to look at the individual list because the full-screen map didnt show any details on the
individual permits They dont give you any details about what youre going to find when you click on it
Its easier to see and scroll down the list I like the full-screen map because you dont have to scroll
around so much to find something to click on Top 4 isnt very helpful to me it means what people
clicked on the most It should say most popular permit types if theyre the ones most frequently coming
in
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for my home address [ADDRESS REMOVED] I dont know what the Chicago Historic
Resources Survey is The zoning info thats good there What does the zoning district mean There are
two different bullet points here that indicates two different sections Take the other dot out and make it
one section Or simply have an information thing to click to figure out what it means or put that
somewhere else on the page Or a list of what all the codes mean The zoning thing thats a business
permit from September 2014 [Tester] was a little confused about the connection between the map and
the zoning information [The green Census tract overlay is hard to see]
What was the most useful
information you found on
this page Why
I think the maps most useful if
you know what box to click on
in the layers list
What was the least useful information you found on this
page Why
Zoning is a bit confuse but its not necessarily the least useful I dont
see anything unuseful
19
In what ways would you improve this Address Snapshot page
Take the zoning bullet point out The color of the on the map Maybe you would do better if thats a
bold black line Research with eye doctors or someone who knows more about that what people who
are color blind can see
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen
The mouse pointer reappears when you hover on the Leaflet permit clusters
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen
The mouse pointer reappears when you hover on the Leaflet permit clusters
Did you find this
information useful
Yes
Why or why not
Except the issue described above
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I see the name of the architect Lets see what Richard Fencl is doing Hows it sorted (Its sorted by the
total value of the projects theyre working on) Shouldnt it be based on consumer reports Or what
their standing is in the community [The middle of the page which would be a login form is missing]
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
20
In what ways would you improve Chicago Cityscape
After it gets some improvements Is it just the city or is it nationwide [Its just the city] Theres all of
these databases all over the country Why not have one website that has all of this information in one
place Lets say I want to move to Florida and I type in that address and then I get all of the same
information Add a ticker to the top of the page What would I say Find some interesting information to
put in the ticker Is there crime data (Yes showed him the Crime tab on Neighborhood Data on
Address Snapshot that leads to the Chicago Tribune) He pointed out that there may alternative
websites like SpotCrime Population is demographics might be clearer that this is a population chart
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I would like to see more tests in the future geared towards issues for disabled people like apps that can
benefit people that are disabled
252015 52908 PM
21
Tester
3
Tester Profile (given by tester)
Big on Community amp IT Field geekchic
Proctored by
Sonja Marziano
What type of device are you using for this test
HP probook Windows 7
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Newsletters recently been networking Tom Tresser CivicLab knowledgable about the TIF Illumination
Project
What information about a property is most useful to you when purchasing a home or other
property
Property value good education in area access to public transit access to marketplaces
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Neutral
22
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
First glance typical homebuyer website to show homes and locations Looks like Google Maps - maybe
directions Posts (permits) to give information from different homes in different wards This is pretty
awesome Easy to understand Buttons are big More detail with construction -- thinking about
commuting
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Wanted to check the map drawn to that Chose the warning sign because human nature - provided
demolition information Box was locked behind the key Wanted to explore the map The permit post
looked almost like an ad Interested in the satellite feed Explored the map and was interested in
OpenStreetMap clicked that More color coding diagram Chose full-screen map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Home address - saw his house Property tax info stood out Likes the neighborhood data especially if
you are moving Parcels notices the census tracts layers but could not see where the boundaries
History of the population change - Wow - only looked at demographics and went to the census
reporter page tables Surprised by the large amount of data -- thinks it would be useful for Aldermen and
other community leaders Sees the use for contractors Notices the demolition permit which was part of
the school nearby
What was the most useful
information you found on
this page Why
Taxes and neighborhood data
What was the least useful information you found on this
page Why
PINs - wasnt sure what this meant
In what ways would you improve this Address Snapshot page
Design - would want more pop-up window to get more information Tabs to take to you each of the
sections of the Address Snapshot pages instead of the ads Wants to be able to go to more
importantinteresting parts Different background -- something more dynamic Better placement of the
23
ads felt like one was just in the middle
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Went to the full-screen map after looking at the map on the homepage (second thing) Checked and
unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight
train tracking associated with construction (with directions)
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Went to the full-screen map after looking at the map on the homepage (second thing) Checked and
unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight
train tracking associated with construction (with directions)
Did you find this
information useful
Yes
Why or why not
Next explore the site and choose something that youre interested in learning about
What did you choose
Top Companies
Tell us why you chose what you did and about your experience
Log in to Top Companies amp Architects verb to see Monthly subscription You get excitedand then
you have to pay more See a big use for contractors (used to be in construction - Local 1 Ironworks --
agile methodology) Blue1647 wants to expand to the Southside -- this would be really useful to them
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
24
Impressed by the website to learn more about Chicago Promote to get to know your city Checked
out the About Hot button topics and links to go to to make sure people see certain sites New articles
from newsletter Font a little bigger
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Critical as a techie but did not see too many problems on this site Interested in seeing a CUTGroup
profile
252015 53359 PM
25
Tester
4
Tester Profile (given by tester)
hardest worker
Proctored by
Josh Kalov
What type of device are you using for this test
Dell e6440 laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
Smartphone Android
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
2 - 3 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Local news Redeye 311 website
What information about a property is most useful to you when purchasing a home or other
property
previous owner What is the property actually worth
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Very Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Neutral
Violations at the address Neutral
Historic resources nearby Important
26
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It seems kind of confusing at first Im having trouble understanding specifically what it is for I do like
that it has the maps The map on the home page showing recent permits is useful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Draw custom place under permits - Companies places
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] Historic properties populations schools public transit crime rates building
improvements The ward community etc information is useful
What was the most useful
information you found on
this page Why
Neighborhood Data It is not
readily available
What was the least useful information you found on this
page Why
The comments section
In what ways would you improve this Address Snapshot page
Add Ground view (Google Street View)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
It is showing everything that was listed but now on the map The options could be more specific Days
for what - What does the days drop down mean Last 14 days
How useful do you find this information
27
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
It is showing everything that was listed but now on the map The options could be more specific Days
for what - What does the days drop down mean Last 14 days
Did you find this
information useful
Yes
Why or why not
It is quick and accessible It gives you the specific information you
need
Next explore the site and choose something that youre interested in learning about
What did you choose
Resources
Tell us why you chose what you did and about your experience
It tells you about the types of permits and fees It is understandable It gives you a list of assistance
programs It actually tells you what the permits are It is very useful
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
Be able to see the contractor reviews without logging in Make all the features accessible without logging
in Have pictures with the building permits table Make the contractors list more specific (by area) The
website is a little plain It could be more decorative It would nice if there was a link for information to
get a permit or request a demolition You cant access the services that it tells you about
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
28
It doesnt have a lot of ads It gives you a lot of choices and it is detailed about the properties on there
It is nice that it is up to date The year in review is nice because it shows progress It is amazing to have
all this information
252015 53446 PM
29
Tester
5
Tester Profile (given by tester)
Community Advocate
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
(Largelots) I just watch the news - Chicago Tribune (thats where i read about the lots)
What information about a property is most useful to you when purchasing a home or other
property
The value of the property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Important
30
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
(She also looks up realtorcom) Its a map And its showing me new constructions and demolitionson
a map
Explore the site Whats the first thing you do
Looking at the key to see what info is available what can it tell me
Tell us more about the first thing you did
Testers scrolls around - wants to use the satellite view If I can see it in real time itll tell me whats
there This site seems more for people who are developers owners If I was purchasing I would know
what these things would need
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Tester tried to enter an inexact address - though you could do an approx address Wow It has all the
information for my building - Zoning information doesnt have property tax information - no permits
found here No violations Tester found 107 violations According to the census we have the
demographics
What was the most useful
information you found on
this page Why
Its more useful to know that
its a TIF area I assuming zoning
helps that happen - and it has a
whole thing thats just zoning
What was the least useful information you found on this
page Why
The adjoining tracks - I dont know how I would use that
In what ways would you improve this Address Snapshot page
Can you make it 3D Everything else is cool Youve got the census track zoning (Oh When I put it in
satellite it is 3D Theres something about seeing something in real life that helps me get my
orientation)
Next under Find Permits choose in certain places amp boundaries
31
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Well its just giving me whats in the Chicagoland area and I can see right away where theyre building
the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of
permit Oh and itll give you the building names Several ways to look at this Clicked to see new
construction This seems pretty real time
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Well its just giving me whats in the Chicagoland area and I can see right away where theyre building
the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of
permit Oh and itll give you the building names Several ways to look at this Clicked to see new
construction This seems pretty real time
Did you find this
information useful
Yes
Why or why not
If I were a builder
Next explore the site and choose something that youre interested in learning about
What did you choose
How do I find out about more history research
Tell us why you chose what you did and about your experience
I just like to know whats in my neighborhood what Im next too - Curious Need to find comparison
charts architects
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
Its simple Pretty user friendly Um I dont know I guess I would -- I dunno Theres something a little
bit She asked who the audience was Could we go on this and go downtown and find major developers
32
They like that it has companies Wanted to cross reference election donations (In particular the Virgin
Hotel)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Something else we tested was more funds
252015 55330 PM
33
Tester
6
Tester Profile (given by tester)
Non-Profit Pro
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Hyperlocal newspapers community groups
What information about a property is most useful to you when purchasing a home or other
property
Proximity to public transportation home value
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Neutral
34
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Gives me a sense of the neighborhood lets me search for a property I might be interested in buying
gives me a full pic of whats going on there
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I checked to see if I could find my house and I couldnt so I figured that Id just browse
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at
neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The
LoopRiver North) I looked up my building and it gives me my alderman demographics of the
neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something
What was the most useful
information you found on
this page Why
The crime map is interesting -
its good to know that there
are no violations
What was the least useful information you found on this
page Why
Populatin wasnt useful because Im unsure what the neighborhood is
In what ways would you improve this Address Snapshot page
Id want violations to pop up first - have a learn moremore resources button Id want that to show up
first
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
35
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
Did you find this
information useful
Yes
Why or why not
Its certainly interesting - its defn intereting to see what types of new
buildings people are looking at
Next explore the site and choose something that youre interested in learning about
What did you choose
Looking at an address on Hamlin that was coded as a demoliation
Tell us why you chose what you did and about your experience
When she clicked the demolition - She saw that it was a nice house - wondering why its got so many
permits - why its being demod Ah she sees that the permit was for new constructin - but they have to
knock it down first Didnt realize the ads were ads at first
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I defn will We decided that we were going to look on Craigslist to find houses and this will let us get
some information in homes being sold by owners - sometimes its hard to get the story out of them
And its kinda fascinating to see new neighborhood
Do you like CUTGroup Did you like this CUTGroup test
36
Yes
Yes
Anything else to add
Works for a non-profit that has a website its interesting to learn how CUTgroup is done
252015 61849 PM
37
Tester
7
Tester Profile (given by tester)
iggys mom
Proctored by
Josh Kalov
What type of device are you using for this test
Dell e6440
Is this your normal device
that you use everyday
No
If not what is your primary device
windows laptop iphone
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
1 - 2 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Reading Logan Square list serv DNA Info
What information about a property is most useful to you when purchasing a home or other
property
Havent purchased before so not sure Previous purchase price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Neutral
Permits at the address Neutral
Violations at the address Important
Historic resources nearby Neutral
38
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
I always go to the map first Shows information on building permits Going to the map is more
interesting
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Navigated around the map on the home page It is easy to click on a point to get more information The
icons make sense Explored permit detail page Wondering how far back map on home page goes (what
is the definition of recent)
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when
they got it
What was the most useful
information you found on
this page Why
Finding the permit information
and getting permit details
Finding the PIN number
What was the least useful information you found on this
page Why
historic info is interesting but maybe not useful
In what ways would you improve this Address Snapshot page
I dont know what historic resources mean The most recent permits are more interesting than the map
and neighborhood data Move above those Nice having the alderman information
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
39
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
Did you find this
information useful
Yes
Why or why not
The ability to specify time frame
Next explore the site and choose something that youre interested in learning about
What did you choose
Permits Dashboard charts Year in Review
Tell us why you chose what you did and about your experience
Pages were not useful to me but might be for contractors or other people
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
The changes on the address snapshot page (moving permits above map and neighborhood data)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Site seems very usable
40
252015 63301 PM
41
Tester
8
Tester Profile (given by tester)
Community advocate AL
Proctored by
Steven Vance
What type of device are you using for this test
Dell (with ZoomText turned off)
Is this your normal device
that you use everyday
No
If not what is your primary device
Laptop at home desktop at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting
theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the
Chamber of Commerce websites or anything like that
What information about a property is most useful to you when purchasing a home or other
property
Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility
Cool things to do (bars) rentcost
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Important
Violations at the address Very Important
42
Historic resources nearby Important
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give
me a bunch of information about that address and the area (or maybe just that particular building but it
talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is
for houses or living spaces or just commercial
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
Its the first thing that came to mind Im curious about what it will say about this place where I live what
information it would show for this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Shows me a picture that I know is correct because thats what it is Its showing me the ward
neighborhood community area points it out on a map Its an interesting looking map [When prompted
he identified them as parcels] Got neighborhood data got property tax info Ive never paid property
tax their property tax bill is the first column there Im not sure what the assessment means Is that the
land or the building because I think it would be worth a lot more than that Its a fairly big building I
dont know what historic resources means I guess some buildings that are listed as having some historic
significance Theres a bunch of Ukrainian churches nearby
What was the most useful
information you found on
this page Why
Assessments and property
taxes would be important if I
were to live in this
neighborhood I would want to
know how much property
taxes Rent would be great
because it eats up 20-50 of
What was the least useful information you found on this
page Why
The permits stuff is kind of dry information Upgrade balcony Not
too necessary for me to know that
43
peoples income
In what ways would you improve this Address Snapshot page
Schools Ah its there I didnt look too closely there I see that these are schools where theyre
guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school
means All of this is cryptic
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
Did you find this
information useful
No
Why or why not
There was some issues finding the right place to type in a
neighborhood and where to input an address The list view of this (on
Places) is a little lengthy
Next explore the site and choose something that youre interested in learning about
What did you choose
Demolitions Tracker
44
Tell us why you chose what you did and about your experience
Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews
showing up and people there squatting when the demolition crews Im curious how many buildings get
destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a
nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I think its cool pretty interesting it would be more applicable er worthwhile for developers and
homeowners people moving less familiar with the city Fortunately my roommates did the leg work
finding this place we have a really cool landlord Moving sucks so you dont want to deal with that
Maybe down the line at some point I personally have no idea how good a school is That one that I walk
by a million times I dont know anything about it
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Less applicable to day to day life compared to the transit app I think I did one other with restaurant
inspection results (that was interesting but I havent used that at all)
252015 63416 PM
45
Tester
9
Tester Profile (given by tester)
First time looker
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
A lot of new restaurants coming in - maybe the grocery stores
What information about a property is most useful to you when purchasing a home or other
property
The price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Neutral
Violations at the address Very Important
Historic resources nearby Not at all important
46
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
For me I think its a map for looking for an address Notices the map first The map is very good here I
think that the picture is maybe should be bigger than the map - otherwise Im looking for some
directions website (Navigation website)
Explore the site Whats the first thing you do
Clicked on new permit picture
Tell us more about the first thing you did
Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK
ITS PART OF THE SITE) Theres not really any information I can see here The address that was
returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south
loop)
What was the most useful
information you found on
this page Why
Theres zoning information
here that tells me something
But its not useful to me
What was the least useful information you found on this
page Why
Not sure
In what ways would you improve this Address Snapshot page
List some more information here (Tester sees the neighborhood information) - I would like to know
the property information tax info neighborhood data
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
47
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
Did you find this
information useful
Yes
Why or why not
More clear to me - more logic I think If I see the place first I dont
know where it is The address number doesnt give me that
impression
Next explore the site and choose something that youre interested in learning about
What did you choose
Im wondering why the picture is changing
Tell us why you chose what you did and about your experience
Its kinda weird the pictures keep changing (The one showing the latest permit)
OVERALL REVIEW Do you like Chicago
Cityscape
No
Would you use Chicago Cityscape in the future
No
In what ways would you improve Chicago Cityscape
I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a
lot of words to read It might be useful because theres a lot of information - but if I just want to see
something I want to see then probably not my first choice Id still take a look (For the home we use
Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for
what I want to purchase So I think the picinformation drags too much of my attention Although I like
the map same thing I just realized that the search bar is the most important
48
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I think this website I need more time to explore It looks good for now - like the map the most But I
think the map is kinda too big for the first page Because its a home purchasing website Ill just type the
address where i want to buy I
252015 71125 PM
49
Tester
10
Tester Profile (given by tester)
Chicago Explorer
Proctored by
Daniel Ronan
What type of device are you using for this test
Dell Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iphone5 MacBook Pro at home
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info
Chicago
What information about a property is most useful to you when purchasing a home or other
property
Assuming location is first then price condition of property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Very Important
Historic resources nearby Neutral
50
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer
targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an
industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I
can get more information as a member seems like it - access to more data Announces more permits
that are entered
Explore the site Whats the first thing you do
Recent New Construction Permit Search is also very prominent
Tell us more about the first thing you did
Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this
part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it
looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in
West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to
be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info
- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The
pin on the map is not quite accurate but it says that the location is approximate
What was the most useful
information you found on
this page Why
The neighborhood data is
probably the most valuable
demographics schools
What was the least useful information you found on this
page Why
A lot of nearby information if I was looking for one address doesnt
think at all of the permits nearby would be that helpful information
balance seems off with this address and nearby permits
In what ways would you improve this Address Snapshot page
Headlines - Building information headline could encompass all the info on the page so it would be wise
to change this title There could be a more specific label such as Historic and Zoning information
51
Disappointed there was no historic resources survey information so that surprised me the fact that
there is none seems weird
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
Did you find this
information useful
Yes
Why or why not
Yes seeing the history of the neighborhood through permits is
interesting she thinks she could explore if she was starting a business
or looking for a property it would be useful I would be someone
who would not look for the last 14 days
Next explore the site and choose something that youre interested in learning about
What did you choose
New two story climbing wall [ADDRESS REMOVED]
Tell us why you chose what you did and about your experience
52
Caught her attention because it had a light blue pin Something that is slightly unusual - a two story
climbing activity
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
It seems very oriented to construction information not at all as marketable as sites such as Apartment
Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home
buying everyday Someone as interested in Chicago might like this more if it was more marketed to
them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup
Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is
getting people from the neighborhoods and not asking them to come to the Loop Become a member
and monitor building permits and violations for your clients - seems very corporate and not at all
accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is
more for professional purposes especially since they are from groups not individuals such as
homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken
as not an ad
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Wonders whether the test would be better targeted to respondents using a scenario-based track and
what they are trying to find Home business siting construction company builder etc
252015 72207 PM
53
Tester
11
Tester Profile (given by tester)
Architect Dropout
Proctored by
Sonja Marziano
What type of device are you using for this test
iPad
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhone pc laptop at home and work
What browser are you using right now
Safari
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps
What information about a property is most useful to you when purchasing a home or other
property
Location access to transit and sidewalks
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Neutral
54
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post
Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile
images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping
drawing custom place
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Clicked on map images (set up as tiles) could not interact with the map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for address tries to pre-populate with option but cannot access those options 915 W
Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is
similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking
which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title
gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling
below the map Top left frame is start gt moves right on the top navigator Jump to screen reader
users SR tag JAWS provides options to bypass or jump to certain sections of the site
What was the most useful
information you found on
this page Why
NA
What was the least useful information you found on this
page Why
NA
In what ways would you improve this Address Snapshot page
Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used
for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog
parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk
score
55
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
Did you find this
information useful
No
Why or why not
NA
Next explore the site and choose something that youre interested in learning about
What did you choose
NA
Tell us why you chose what you did and about your experience
NA
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
NA
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
56
Anything else to add
Maureen will be using her JAWS system and filling out the rest of the test at home
252015 72602 PM
57
Tester
12
Tester Profile (given by tester)
HomeSweet
Proctored by
Daniel X ONeil
What type of device are you using for this test
Dell Latitude E6440
Is this your normal device
that you use everyday
No
If not what is your primary device
Desktop computer at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
By walking or riding around the neighborhood and seeing them
What information about a property is most useful to you when purchasing a home or other
property
Price number of bedrooms condition of the home property tax photographs of interior and exterior--
as many as possible
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Important
58
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like its some sort of real estate website But it is more specific because its going to tell me
about the building and the location As a renter this is very important to me to see as a potential rental
space I see they have school information In Chicago I dont see that as reliable On real estate sites it
is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN
search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and
teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a
neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a
legend In the right hands this can be more and more useful Community organizers and people looking
to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats
delightful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Oh and I can look at whos doing what These are from all over the city If I were more
knowledgable I could use this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a
lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab
Checked on school Checked the info it comported with her knowledge Feels better when the crime is
in someones home
What was the most useful
information you found on
this page Why
The crime info was quite useful
because its interesting I can
use this to show my kid
What was the least useful information you found on this
page Why
The demographics because its not enough information It has a link
to go to the census But Id like to know average incon
In what ways would you improve this Address Snapshot page
59
Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks
indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights
Violations at this address How did I miss this She does not make comments but other people do
Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it
easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier
to read
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
Did you find this
information useful
Yes
Why or why not
Yes useful and fascinating
Next explore the site and choose something that youre interested in learning about
What did you choose
Stays on the map and scrolls south
Tell us why you chose what you did and about your experience
Found the house where her mother was born
OVERALL REVIEW Do you like Chicago
Cityscape
Would you use Chicago Cityscape in the future
60
Yes
Yes
In what ways would you improve Chicago Cityscape
Maybe they need to put a legend with all these little icons for less sophisticated users like me
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Its exciting to see stuff like this
252015 73202 PM
61
Tester
13
Tester Profile (given by tester)
Recurring Student
Proctored by
Christopher Whitaker
What type of device are you using for this test
PC Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhoneiPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you
hear things
What information about a property is most useful to you when purchasing a home or other
property
Utilities and what the average is - is rent including - history of whats happened for the past ten years
(roofs piping electric major issues) Like a complete diagnostic
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Neutral
Property tax Information Neutral
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Very Important
62
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like a place to enter in an address and see an image of the building a brief description and
basics about the community - and also the more political information (like which ward) Throws up a
map - looks like its annotated with constructions
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I entered my own address and it didnt find my address in historical data gives me zone information
light manufacturing Its actually showing the lot next door They just finished construction The area
used to be manufacturing
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
My home address
What was the most useful
information you found on
this page Why
It didnt show any useful info on
my building but interesting to
see nearby permits
What was the least useful information you found on this
page Why
Its kinda difficult - the zoning info is least useful mostly beacuse its
not there
In what ways would you improve this Address Snapshot page
I love historic building and know the history of our building - would like to have seen that Its really
cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what
the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at
2007)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
63
and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
Did you find this
information useful
Yes
Why or why not
I can see myself looking at this to see if something was issued (nearby
construction)
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by
estimated construction costs for the year which is kinda interesting because it shows the one we may be
hearing about the most My sister in law is an architect
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I liked the history information - like landmarks Id want to see some of that in here I find it really
interesting - and I think its important For example Why is this name super-popular (One of the first
64
people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our
building now that area is so built up and different) The schools expanding (Greektown)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Nope
252015 73412 PM
65
Make $20 for a test of a building projects website
Hi ltltFirst Namegtgt
Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website
This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards
Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form
We are planning to be in the Logan Square neighborhood for this test
We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers
For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago
Thanks for being a member of the CUTGroup As usual call or write with questions
Remember if you want to be a part of this test please complete this form
shyshy
Daniel X ONeil(773) 960shy6045
Subscribe Share Past Issues Translate
66
doneilcctorg
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
67
Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
Subscribe Share Past Issues Translate
68
Daniel X ONeil(773) 960shy6045doneilcctorg
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
69
Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
Subscribe Share Past Issues Translate
70
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
0 0 0
71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
the ldquoBuilding Informationrdquo headline encompassed all of the information on the page so it would make
more sense to add different subtitles
Add more information about nearby buildings 2 testers wanted to have more information about what nearby businesses and restaurants were near the
address that they searched Another tester Architect Dropout (11) was very interested in learning
about what the building used to be For example if it was a gas station or a dry cleaner
Next under Find Permits choose in certain places amp boundaries Pick a place
such as a community or neighborhood area and tell us about your experience and
the information you learned
When reviewing a place under ldquoFind Permitsrdquo the majority of testers had questions about the data they
were looking at Here are some of the questions testers were asking
ldquoAre these permits already approvedrdquo -Big on Community amp IT Field geekchic (3)
ldquoTIF district I want to know what that isrdquo -Non-Profit Pro (6)
ldquoWhats to be gained by showing the total estimated costs of the projects What does change
time mean How do you get access to the records Do you have a way to get it quicklyrdquo ndash
Construction Watcher (2)
First time looker (9) asked what the purpose of permits were for and thought that permits
were only needed when opening a store
ldquoIt looks like a long list of permits that have been issued This ones a lot of money its $1
million and two down this one is $1 for electric wiring Maybe its just a placeholder and they
dont know what its going to costrdquo ndashCommunity Advocate (8)
ldquoEnterprise zone-- is that a TIF District ndashHomeSweet (12)
2 out of 13 testers specifically mentioned that permits were not useful to them
In addition Big on Community amp IT Field geekchic (3) and Community Advocate AL (5)
both wanted to compare permit data between neighborhoods
Chicago Explorer (10) and First time looker (9) both mentioned the paid subscriptions on this
page First time looker (9) thought the paywall in the description stifles here curiosity She hasnt
used it enough to make a decision - there is no information on a trial readily available no free content
on the outset which turns her off because she doesnt even know if its valuable to her yet Chicago
Explorer (10) added that ldquoSubscribe-- doesnt appeal to me but would if I were a mogulrdquo
How useful do you find this information
5 Very Useful 17 (2)
4 Useful 50 (6)
3 Neutral 8 (1)
2 Slightly Useful 25 (3)
1 Not Useful 0
8
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
Next under Find Permits choose the map option and explore the map Tell us
about your experience and the information you learned
When testers were asked to look at the map under ldquoFind Permitsrdquo some testers tried to decipher what
the circles with numbers indicated A couple of testers were not sure and assumed that the number
indicated the number of permits in the area Here are some other responses from testers
Chicago Explorer (10) thought that the two permits appearing in the South Loop were too
few since so many things are happening on Michigan Ave ldquoThere is a lot going on there and
there are 4 permitsrdquo She then discovered it was only for the past 14 days and told that the
timeline was not very clear Hardest worker (4) was also not clear on the timeline of the
map
Recurring Student (13) says ldquoThis is really cool This gives me a much better idea in my
head of whats happening The first thing I looked at is replacing a wood porch Seeing it here
gave me a picture of the porches that are on the back on buildings It says lsquoissued two weeks
agorsquo makes it standout It gives me a good idea of whats going onrdquo
Did you find this information useful
Yes 83 (10)
No 17 (2)
Why or why not
Here are some responses from testers who said ldquoNordquo this information was not useful
Home buyer (1) says ldquoI dont really use this information when looking for a houserdquo
Community advocate (8) had some issues finding the right place to type in a neighborhood
and where to input an address Also the list view of this (on Places) is a little lengthy
Here are a couple of responses from testers who said ldquoYesrdquo this information is useful
Chicago Explorer (10) thinks that seeing the history of the neighborhood through permits is
interesting If she was starting a business or looking for a property it would be useful but she
would be someone who would not look for the last 14 days
HomeSweet (12) says ldquoYes useful and fascinatingrdquo
Next explore the site and choose something that youre interested in learning about What did you choose
3 ndash Architects
2 ndash Demolition
1 ndash Resources
1 ndash History research
1 ndash Top Companies
1 ndash Permits
9
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
1 ndash Browses map
1 ndash New building information
Tell us why you chose what you did and about your experience
Here are some responses from our testers
Big on Community amp IT Field geekchic (3) wanted to see more information about Top
Companies amp Architectsrdquo but reached the monthly subscription page He says ldquoYou get
excitedhellip and then you have to pay morerdquo He sees a real use of this website for contractors
Community Advocate (8) chose the Demolition Tracker out of curiosity ldquoIve got friends
in Detroit and I read articles about that and demolition crews showing up and people there
squatting when the demolition crews Im curious how many buildings get destroyed and where
they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a nice touch
Some of these are pretty nicerdquo
Hardest Worker (4) chose Resources and says ldquoIt tells you about the types of permits and
fees It is understandable It gives you a list of assistance programs It actually tells you what the
permits are It is very useful ldquo
Do you like Chicago Cityscape
Yes 83 (10)
No 17 (2)
Would you use Chicago Cityscape in the future
Yes 83 (10)
No 17 (2)
In what ways would you improve Chicago Cityscape Design Here are some ways that testers recommended improving design elements on Chicago Cityscape
Add more color and imagery
Make the font a little bigger
Add a legend to the map to describe icons
Ads can be invasive and sometimes do not look like ads
First time looker (9) adds ldquoIts a lot of words to read It might be useful because theres a lot of
information - but if I just want to see something I want to see then probably not my first choicehellip I just
realized that the search bar is the most importantrdquo
10
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
Audience Throughout the test testers made mention of the targeted audience and made commented how certain
features are more useful to some groups and not others Here are a few responses from our testers
when asked how to improve Chicago Cityscape
Community Advocate AL (5) asked who the audience was She also asked if this could be
used to find major developers
Chicago Explorer (10) says ldquoit seems very oriented to construction information not at all
as marketable as sites such as Apartment Findersrdquo Chicago Explorer doesnt see this as
particularly useful for a homebuyer and thinks that it is more for professional purposes
Do you like CUTGroup Yes 100 (12)
No 0
Did you like this CUTGroup test
Yes 100 (12)
No 0
Anything else to add
Construction watcher (2) says ldquoI would like to see more tests in the future geared towards
issues for disabled people like apps that benefit people that are disabledrdquo
Community advocate (8) says ldquoLess applicable to day to day life compared to the transit
app I think I did one other with restaurant inspection results (that was interesting but I havent
used that at all)rdquo
Iggyrsquos Mom (7) says ldquoSite seems very usablerdquo
11
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
Results
Information 12 out of 13 testers are interested in learning more about what is being built or torn down in their
neighborhoods and most look to community news outlets (such as DNA Info or Everyblock) for this
type of information When learning about a property testers said that these are the most important
pieces of information property information tax information neighborhood data and violations at that
specific address
When testers were asked to search for an address in their neighborhood most of them searched for
their home addresses and called out these pieces of data on the Address Snapshot page
demographics Aldermenward information property taxes crimes and then permits While there was
not a one-sided response to the least useful information question a lot of testers had questions about
the data they were seeing on the pages Here are a couple of ways that testers would improve the
Address Snapshot page
Change up the design elements 5 out of 13 testers mentioned changing elements of the
color and design as ways to improve the Address Snapshot page HomeSweet (12) says
ldquoVisually the page is rather simplistic and not in a way that makes it easy to read Its not
immediately clear that the ad is an ad
Highlight or change information structure 3 testers thought that information on the
pages should change and different pieces of information should be highlighted Testers also
mentioned that there was a lot of information on these pages and it would be better if they
were organized with better definitions and descriptions
When looking at the permit information testers had an easier time navigating the permit information on
the map versus the information listed on the community or neighborhood area Testers again had a lot
of questions about the data they were looking at here are some examples
ldquoAre these permits already approvedrdquo -Big on Community amp IT Field geekchic (3)
ldquoTIF district I want to know what that isrdquo -Non-Profit Pro (6)
ldquoWhats to be gained by showing the total estimated costs of the projects What does change
time mean How do you get access to the records Do you have a way to get it quicklyrdquo ndash
Construction Watcher (2)
83 of testers thought that the permit information was useful or interesting Two testers wanted to
compare permit data in their neighborhood to other neighborhoods
Chicago Explorer (10) thought that seeing the history of the neighborhood through
permits is interesting
12
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
Usability For the most part testers found it very easy to navigate the website There was some confusion when
ads had a light background and matched Chicago Cityscape In addition testers had questions about the
map icons and had questions about the data types or the timeline of what was being displayed
When first exploring the website most testers did not an overwhelmingly clear first step or action 4
out of 13 testers (31) viewed or clicked on the map on the homepage 3 testers (25) typed in an
address while the rest of the testers did a variety of other first actions Most importantly when testers
were first reviewing the homepage 5 out of 13 testers (31) were not clear who the audience was
Audience Throughout the test testers mentioned useful and not useful information on every page and often
distinguished which information would be useful to one group but not to others As mentioned before
testers had questions about the audience ever since the start of the test
Architect Dropout (11) says ldquoIt doesnrsquot seem super targeted to your average Jane seems
targeted to a businessrdquo
Both HomeSweet (12) and Big on Community amp IT Field geekchic (3) said that
they thought this was a real estatehomebuyers website
Chicago Explorer (10) and First time looker (9) both mentioned the paid subscriptions on the
Find Permits community or neighborhood pages First time looker (9) thought the paywall in the
description stifles here curiosity She hasnt used it enough to make a decision - there is no information
on a trial readily available no free content on the outset which turns her off because she doesnt even
know if its valuable to her yet Chicago Explorer (10) added that ldquoSubscribe-- doesnt appeal to me
but would if I were a mogulrdquo
Chicago Cityscape has a great opportunity to teach residents about buildingproperty information and
permits and then provide a platform for residents to learn more about what is happening in their own
neighborhoods The best way that can happen is to continue to include definitions and descriptions of
terms so these topics become more accessible
It is also important to consider audience for this website and provide the proper pathways for
individuals to get the information that they need whether they are an involved community member
home buyer or a contractor Defining the purpose of this site and how this data is useful to multiple
groups of people at the beginning (on the homepage) will give individuals the grounding to use the data
provided
13
Tester
1
Tester Profile (given by tester)
Home buyer
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
No
How do you find out about these changes in your neighborhood
Walking around
What information about a property is most useful to you when purchasing a home or other
property
The size of the apartment
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Very Important
Historic resources nearby Very Important
14
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Map of a certain area - looks like its showing construction permits for a specific location in the
neighborhood - shows whats around The tester first noticed the map and that it lists different permits
for different locations
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
It opened a link Im looking to see what it is Looks like its either a store or a service for plumbing and
sewers (Clicked because it was highlighted on the map)
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I went to Wicker Park but it couldnt find it in the search (Typed in Wicker Park - expecting to find the
neighborhood) I googled my home address and I see a map of different buildings around it Its telling me
data about demographics in the neighborhood which I find interesting It shows where the schools train
stations are (which for me is very important) and also talks about crime (Pleased to know that theres
no crime in the area)
What was the most useful
information you found on
this page Why
The train station because I use
public transit
What was the least useful information you found on this
page Why
Schools - I wouldnt send kids to these schools
In what ways would you improve this Address Snapshot page
information about restaurants or entertainment - a link to be able to find laundromats
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
15
The map shows Chicago and different suburbs with numbers - I assume the number are associated with
the number of permits in the area I can zoom in and see the number of permits requested in different
area Some have numbers and some have the little screwdrivers Push-pins And when I click on it it
tells me whats going on For example a renovation
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The map shows Chicago and different suburbs with numbers - I assume the number are associated with
the number of permits in the area I can zoom in and see the number of permits requested in different
area Some have numbers and some have the little screwdrivers Push-pins And when I click on it it
tells me whats going on For example a renovation
Did you find this
information useful
No
Why or why not
I dont really use this information when looking for a house
Next explore the site and choose something that youre interested in learning about
What did you choose
I chose architects
Tell us why you chose what you did and about your experience
Might be useful - They also tell me what people charge - which is useful
OVERALL REVIEW Do you like Chicago
Cityscape
No
Would you use Chicago Cityscape in the future
No
In what ways would you improve Chicago Cityscape
Its very basic - not too many colors I would prefer something more colorful to make the information
pop - It looks like a fake site to me If I was looking for houses to rentbuy Id go to sites like
properties or Rentcom (Redfin does this too)
Do you like CUTGroup Did you like this CUTGroup test
16
Yes
Yes
Anything else to add
Pretty exciting
252015 44452 PM
17
Tester
2
Tester Profile (given by tester)
Construction watcher
Proctored by
Steven
What type of device are you using for this test
Dell laptop with ZoomText
Is this your normal device
that you use everyday
No
If not what is your primary device
iPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
2 - 3 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Walking around TV stations (ABC7)
What information about a property is most useful to you when purchasing a home or other
property
Whether its new or old the condition of the property I would like to have a home inspection and the
price and the location
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Important
Property tax Information Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Slightly important
18
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
This website is talking about building permits and things that have been done to the properties Its
asking you to put in an address The map shows the details on the building tells you the address I like
that thats a good way to be nosy and see what people are doing to their houses Its a cool website so
far
Explore the site Whats the first thing you do
Clicked All Permits List
Tell us more about the first thing you did
I would prefer to look at the individual list because the full-screen map didnt show any details on the
individual permits They dont give you any details about what youre going to find when you click on it
Its easier to see and scroll down the list I like the full-screen map because you dont have to scroll
around so much to find something to click on Top 4 isnt very helpful to me it means what people
clicked on the most It should say most popular permit types if theyre the ones most frequently coming
in
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for my home address [ADDRESS REMOVED] I dont know what the Chicago Historic
Resources Survey is The zoning info thats good there What does the zoning district mean There are
two different bullet points here that indicates two different sections Take the other dot out and make it
one section Or simply have an information thing to click to figure out what it means or put that
somewhere else on the page Or a list of what all the codes mean The zoning thing thats a business
permit from September 2014 [Tester] was a little confused about the connection between the map and
the zoning information [The green Census tract overlay is hard to see]
What was the most useful
information you found on
this page Why
I think the maps most useful if
you know what box to click on
in the layers list
What was the least useful information you found on this
page Why
Zoning is a bit confuse but its not necessarily the least useful I dont
see anything unuseful
19
In what ways would you improve this Address Snapshot page
Take the zoning bullet point out The color of the on the map Maybe you would do better if thats a
bold black line Research with eye doctors or someone who knows more about that what people who
are color blind can see
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen
The mouse pointer reappears when you hover on the Leaflet permit clusters
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen
The mouse pointer reappears when you hover on the Leaflet permit clusters
Did you find this
information useful
Yes
Why or why not
Except the issue described above
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I see the name of the architect Lets see what Richard Fencl is doing Hows it sorted (Its sorted by the
total value of the projects theyre working on) Shouldnt it be based on consumer reports Or what
their standing is in the community [The middle of the page which would be a login form is missing]
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
20
In what ways would you improve Chicago Cityscape
After it gets some improvements Is it just the city or is it nationwide [Its just the city] Theres all of
these databases all over the country Why not have one website that has all of this information in one
place Lets say I want to move to Florida and I type in that address and then I get all of the same
information Add a ticker to the top of the page What would I say Find some interesting information to
put in the ticker Is there crime data (Yes showed him the Crime tab on Neighborhood Data on
Address Snapshot that leads to the Chicago Tribune) He pointed out that there may alternative
websites like SpotCrime Population is demographics might be clearer that this is a population chart
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I would like to see more tests in the future geared towards issues for disabled people like apps that can
benefit people that are disabled
252015 52908 PM
21
Tester
3
Tester Profile (given by tester)
Big on Community amp IT Field geekchic
Proctored by
Sonja Marziano
What type of device are you using for this test
HP probook Windows 7
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Newsletters recently been networking Tom Tresser CivicLab knowledgable about the TIF Illumination
Project
What information about a property is most useful to you when purchasing a home or other
property
Property value good education in area access to public transit access to marketplaces
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Neutral
22
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
First glance typical homebuyer website to show homes and locations Looks like Google Maps - maybe
directions Posts (permits) to give information from different homes in different wards This is pretty
awesome Easy to understand Buttons are big More detail with construction -- thinking about
commuting
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Wanted to check the map drawn to that Chose the warning sign because human nature - provided
demolition information Box was locked behind the key Wanted to explore the map The permit post
looked almost like an ad Interested in the satellite feed Explored the map and was interested in
OpenStreetMap clicked that More color coding diagram Chose full-screen map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Home address - saw his house Property tax info stood out Likes the neighborhood data especially if
you are moving Parcels notices the census tracts layers but could not see where the boundaries
History of the population change - Wow - only looked at demographics and went to the census
reporter page tables Surprised by the large amount of data -- thinks it would be useful for Aldermen and
other community leaders Sees the use for contractors Notices the demolition permit which was part of
the school nearby
What was the most useful
information you found on
this page Why
Taxes and neighborhood data
What was the least useful information you found on this
page Why
PINs - wasnt sure what this meant
In what ways would you improve this Address Snapshot page
Design - would want more pop-up window to get more information Tabs to take to you each of the
sections of the Address Snapshot pages instead of the ads Wants to be able to go to more
importantinteresting parts Different background -- something more dynamic Better placement of the
23
ads felt like one was just in the middle
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Went to the full-screen map after looking at the map on the homepage (second thing) Checked and
unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight
train tracking associated with construction (with directions)
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Went to the full-screen map after looking at the map on the homepage (second thing) Checked and
unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight
train tracking associated with construction (with directions)
Did you find this
information useful
Yes
Why or why not
Next explore the site and choose something that youre interested in learning about
What did you choose
Top Companies
Tell us why you chose what you did and about your experience
Log in to Top Companies amp Architects verb to see Monthly subscription You get excitedand then
you have to pay more See a big use for contractors (used to be in construction - Local 1 Ironworks --
agile methodology) Blue1647 wants to expand to the Southside -- this would be really useful to them
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
24
Impressed by the website to learn more about Chicago Promote to get to know your city Checked
out the About Hot button topics and links to go to to make sure people see certain sites New articles
from newsletter Font a little bigger
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Critical as a techie but did not see too many problems on this site Interested in seeing a CUTGroup
profile
252015 53359 PM
25
Tester
4
Tester Profile (given by tester)
hardest worker
Proctored by
Josh Kalov
What type of device are you using for this test
Dell e6440 laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
Smartphone Android
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
2 - 3 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Local news Redeye 311 website
What information about a property is most useful to you when purchasing a home or other
property
previous owner What is the property actually worth
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Very Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Neutral
Violations at the address Neutral
Historic resources nearby Important
26
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It seems kind of confusing at first Im having trouble understanding specifically what it is for I do like
that it has the maps The map on the home page showing recent permits is useful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Draw custom place under permits - Companies places
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] Historic properties populations schools public transit crime rates building
improvements The ward community etc information is useful
What was the most useful
information you found on
this page Why
Neighborhood Data It is not
readily available
What was the least useful information you found on this
page Why
The comments section
In what ways would you improve this Address Snapshot page
Add Ground view (Google Street View)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
It is showing everything that was listed but now on the map The options could be more specific Days
for what - What does the days drop down mean Last 14 days
How useful do you find this information
27
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
It is showing everything that was listed but now on the map The options could be more specific Days
for what - What does the days drop down mean Last 14 days
Did you find this
information useful
Yes
Why or why not
It is quick and accessible It gives you the specific information you
need
Next explore the site and choose something that youre interested in learning about
What did you choose
Resources
Tell us why you chose what you did and about your experience
It tells you about the types of permits and fees It is understandable It gives you a list of assistance
programs It actually tells you what the permits are It is very useful
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
Be able to see the contractor reviews without logging in Make all the features accessible without logging
in Have pictures with the building permits table Make the contractors list more specific (by area) The
website is a little plain It could be more decorative It would nice if there was a link for information to
get a permit or request a demolition You cant access the services that it tells you about
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
28
It doesnt have a lot of ads It gives you a lot of choices and it is detailed about the properties on there
It is nice that it is up to date The year in review is nice because it shows progress It is amazing to have
all this information
252015 53446 PM
29
Tester
5
Tester Profile (given by tester)
Community Advocate
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
(Largelots) I just watch the news - Chicago Tribune (thats where i read about the lots)
What information about a property is most useful to you when purchasing a home or other
property
The value of the property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Important
30
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
(She also looks up realtorcom) Its a map And its showing me new constructions and demolitionson
a map
Explore the site Whats the first thing you do
Looking at the key to see what info is available what can it tell me
Tell us more about the first thing you did
Testers scrolls around - wants to use the satellite view If I can see it in real time itll tell me whats
there This site seems more for people who are developers owners If I was purchasing I would know
what these things would need
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Tester tried to enter an inexact address - though you could do an approx address Wow It has all the
information for my building - Zoning information doesnt have property tax information - no permits
found here No violations Tester found 107 violations According to the census we have the
demographics
What was the most useful
information you found on
this page Why
Its more useful to know that
its a TIF area I assuming zoning
helps that happen - and it has a
whole thing thats just zoning
What was the least useful information you found on this
page Why
The adjoining tracks - I dont know how I would use that
In what ways would you improve this Address Snapshot page
Can you make it 3D Everything else is cool Youve got the census track zoning (Oh When I put it in
satellite it is 3D Theres something about seeing something in real life that helps me get my
orientation)
Next under Find Permits choose in certain places amp boundaries
31
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Well its just giving me whats in the Chicagoland area and I can see right away where theyre building
the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of
permit Oh and itll give you the building names Several ways to look at this Clicked to see new
construction This seems pretty real time
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Well its just giving me whats in the Chicagoland area and I can see right away where theyre building
the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of
permit Oh and itll give you the building names Several ways to look at this Clicked to see new
construction This seems pretty real time
Did you find this
information useful
Yes
Why or why not
If I were a builder
Next explore the site and choose something that youre interested in learning about
What did you choose
How do I find out about more history research
Tell us why you chose what you did and about your experience
I just like to know whats in my neighborhood what Im next too - Curious Need to find comparison
charts architects
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
Its simple Pretty user friendly Um I dont know I guess I would -- I dunno Theres something a little
bit She asked who the audience was Could we go on this and go downtown and find major developers
32
They like that it has companies Wanted to cross reference election donations (In particular the Virgin
Hotel)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Something else we tested was more funds
252015 55330 PM
33
Tester
6
Tester Profile (given by tester)
Non-Profit Pro
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Hyperlocal newspapers community groups
What information about a property is most useful to you when purchasing a home or other
property
Proximity to public transportation home value
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Neutral
34
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Gives me a sense of the neighborhood lets me search for a property I might be interested in buying
gives me a full pic of whats going on there
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I checked to see if I could find my house and I couldnt so I figured that Id just browse
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at
neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The
LoopRiver North) I looked up my building and it gives me my alderman demographics of the
neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something
What was the most useful
information you found on
this page Why
The crime map is interesting -
its good to know that there
are no violations
What was the least useful information you found on this
page Why
Populatin wasnt useful because Im unsure what the neighborhood is
In what ways would you improve this Address Snapshot page
Id want violations to pop up first - have a learn moremore resources button Id want that to show up
first
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
35
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
Did you find this
information useful
Yes
Why or why not
Its certainly interesting - its defn intereting to see what types of new
buildings people are looking at
Next explore the site and choose something that youre interested in learning about
What did you choose
Looking at an address on Hamlin that was coded as a demoliation
Tell us why you chose what you did and about your experience
When she clicked the demolition - She saw that it was a nice house - wondering why its got so many
permits - why its being demod Ah she sees that the permit was for new constructin - but they have to
knock it down first Didnt realize the ads were ads at first
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I defn will We decided that we were going to look on Craigslist to find houses and this will let us get
some information in homes being sold by owners - sometimes its hard to get the story out of them
And its kinda fascinating to see new neighborhood
Do you like CUTGroup Did you like this CUTGroup test
36
Yes
Yes
Anything else to add
Works for a non-profit that has a website its interesting to learn how CUTgroup is done
252015 61849 PM
37
Tester
7
Tester Profile (given by tester)
iggys mom
Proctored by
Josh Kalov
What type of device are you using for this test
Dell e6440
Is this your normal device
that you use everyday
No
If not what is your primary device
windows laptop iphone
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
1 - 2 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Reading Logan Square list serv DNA Info
What information about a property is most useful to you when purchasing a home or other
property
Havent purchased before so not sure Previous purchase price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Neutral
Permits at the address Neutral
Violations at the address Important
Historic resources nearby Neutral
38
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
I always go to the map first Shows information on building permits Going to the map is more
interesting
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Navigated around the map on the home page It is easy to click on a point to get more information The
icons make sense Explored permit detail page Wondering how far back map on home page goes (what
is the definition of recent)
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when
they got it
What was the most useful
information you found on
this page Why
Finding the permit information
and getting permit details
Finding the PIN number
What was the least useful information you found on this
page Why
historic info is interesting but maybe not useful
In what ways would you improve this Address Snapshot page
I dont know what historic resources mean The most recent permits are more interesting than the map
and neighborhood data Move above those Nice having the alderman information
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
39
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
Did you find this
information useful
Yes
Why or why not
The ability to specify time frame
Next explore the site and choose something that youre interested in learning about
What did you choose
Permits Dashboard charts Year in Review
Tell us why you chose what you did and about your experience
Pages were not useful to me but might be for contractors or other people
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
The changes on the address snapshot page (moving permits above map and neighborhood data)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Site seems very usable
40
252015 63301 PM
41
Tester
8
Tester Profile (given by tester)
Community advocate AL
Proctored by
Steven Vance
What type of device are you using for this test
Dell (with ZoomText turned off)
Is this your normal device
that you use everyday
No
If not what is your primary device
Laptop at home desktop at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting
theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the
Chamber of Commerce websites or anything like that
What information about a property is most useful to you when purchasing a home or other
property
Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility
Cool things to do (bars) rentcost
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Important
Violations at the address Very Important
42
Historic resources nearby Important
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give
me a bunch of information about that address and the area (or maybe just that particular building but it
talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is
for houses or living spaces or just commercial
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
Its the first thing that came to mind Im curious about what it will say about this place where I live what
information it would show for this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Shows me a picture that I know is correct because thats what it is Its showing me the ward
neighborhood community area points it out on a map Its an interesting looking map [When prompted
he identified them as parcels] Got neighborhood data got property tax info Ive never paid property
tax their property tax bill is the first column there Im not sure what the assessment means Is that the
land or the building because I think it would be worth a lot more than that Its a fairly big building I
dont know what historic resources means I guess some buildings that are listed as having some historic
significance Theres a bunch of Ukrainian churches nearby
What was the most useful
information you found on
this page Why
Assessments and property
taxes would be important if I
were to live in this
neighborhood I would want to
know how much property
taxes Rent would be great
because it eats up 20-50 of
What was the least useful information you found on this
page Why
The permits stuff is kind of dry information Upgrade balcony Not
too necessary for me to know that
43
peoples income
In what ways would you improve this Address Snapshot page
Schools Ah its there I didnt look too closely there I see that these are schools where theyre
guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school
means All of this is cryptic
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
Did you find this
information useful
No
Why or why not
There was some issues finding the right place to type in a
neighborhood and where to input an address The list view of this (on
Places) is a little lengthy
Next explore the site and choose something that youre interested in learning about
What did you choose
Demolitions Tracker
44
Tell us why you chose what you did and about your experience
Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews
showing up and people there squatting when the demolition crews Im curious how many buildings get
destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a
nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I think its cool pretty interesting it would be more applicable er worthwhile for developers and
homeowners people moving less familiar with the city Fortunately my roommates did the leg work
finding this place we have a really cool landlord Moving sucks so you dont want to deal with that
Maybe down the line at some point I personally have no idea how good a school is That one that I walk
by a million times I dont know anything about it
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Less applicable to day to day life compared to the transit app I think I did one other with restaurant
inspection results (that was interesting but I havent used that at all)
252015 63416 PM
45
Tester
9
Tester Profile (given by tester)
First time looker
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
A lot of new restaurants coming in - maybe the grocery stores
What information about a property is most useful to you when purchasing a home or other
property
The price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Neutral
Violations at the address Very Important
Historic resources nearby Not at all important
46
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
For me I think its a map for looking for an address Notices the map first The map is very good here I
think that the picture is maybe should be bigger than the map - otherwise Im looking for some
directions website (Navigation website)
Explore the site Whats the first thing you do
Clicked on new permit picture
Tell us more about the first thing you did
Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK
ITS PART OF THE SITE) Theres not really any information I can see here The address that was
returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south
loop)
What was the most useful
information you found on
this page Why
Theres zoning information
here that tells me something
But its not useful to me
What was the least useful information you found on this
page Why
Not sure
In what ways would you improve this Address Snapshot page
List some more information here (Tester sees the neighborhood information) - I would like to know
the property information tax info neighborhood data
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
47
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
Did you find this
information useful
Yes
Why or why not
More clear to me - more logic I think If I see the place first I dont
know where it is The address number doesnt give me that
impression
Next explore the site and choose something that youre interested in learning about
What did you choose
Im wondering why the picture is changing
Tell us why you chose what you did and about your experience
Its kinda weird the pictures keep changing (The one showing the latest permit)
OVERALL REVIEW Do you like Chicago
Cityscape
No
Would you use Chicago Cityscape in the future
No
In what ways would you improve Chicago Cityscape
I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a
lot of words to read It might be useful because theres a lot of information - but if I just want to see
something I want to see then probably not my first choice Id still take a look (For the home we use
Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for
what I want to purchase So I think the picinformation drags too much of my attention Although I like
the map same thing I just realized that the search bar is the most important
48
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I think this website I need more time to explore It looks good for now - like the map the most But I
think the map is kinda too big for the first page Because its a home purchasing website Ill just type the
address where i want to buy I
252015 71125 PM
49
Tester
10
Tester Profile (given by tester)
Chicago Explorer
Proctored by
Daniel Ronan
What type of device are you using for this test
Dell Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iphone5 MacBook Pro at home
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info
Chicago
What information about a property is most useful to you when purchasing a home or other
property
Assuming location is first then price condition of property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Very Important
Historic resources nearby Neutral
50
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer
targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an
industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I
can get more information as a member seems like it - access to more data Announces more permits
that are entered
Explore the site Whats the first thing you do
Recent New Construction Permit Search is also very prominent
Tell us more about the first thing you did
Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this
part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it
looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in
West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to
be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info
- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The
pin on the map is not quite accurate but it says that the location is approximate
What was the most useful
information you found on
this page Why
The neighborhood data is
probably the most valuable
demographics schools
What was the least useful information you found on this
page Why
A lot of nearby information if I was looking for one address doesnt
think at all of the permits nearby would be that helpful information
balance seems off with this address and nearby permits
In what ways would you improve this Address Snapshot page
Headlines - Building information headline could encompass all the info on the page so it would be wise
to change this title There could be a more specific label such as Historic and Zoning information
51
Disappointed there was no historic resources survey information so that surprised me the fact that
there is none seems weird
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
Did you find this
information useful
Yes
Why or why not
Yes seeing the history of the neighborhood through permits is
interesting she thinks she could explore if she was starting a business
or looking for a property it would be useful I would be someone
who would not look for the last 14 days
Next explore the site and choose something that youre interested in learning about
What did you choose
New two story climbing wall [ADDRESS REMOVED]
Tell us why you chose what you did and about your experience
52
Caught her attention because it had a light blue pin Something that is slightly unusual - a two story
climbing activity
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
It seems very oriented to construction information not at all as marketable as sites such as Apartment
Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home
buying everyday Someone as interested in Chicago might like this more if it was more marketed to
them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup
Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is
getting people from the neighborhoods and not asking them to come to the Loop Become a member
and monitor building permits and violations for your clients - seems very corporate and not at all
accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is
more for professional purposes especially since they are from groups not individuals such as
homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken
as not an ad
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Wonders whether the test would be better targeted to respondents using a scenario-based track and
what they are trying to find Home business siting construction company builder etc
252015 72207 PM
53
Tester
11
Tester Profile (given by tester)
Architect Dropout
Proctored by
Sonja Marziano
What type of device are you using for this test
iPad
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhone pc laptop at home and work
What browser are you using right now
Safari
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps
What information about a property is most useful to you when purchasing a home or other
property
Location access to transit and sidewalks
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Neutral
54
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post
Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile
images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping
drawing custom place
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Clicked on map images (set up as tiles) could not interact with the map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for address tries to pre-populate with option but cannot access those options 915 W
Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is
similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking
which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title
gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling
below the map Top left frame is start gt moves right on the top navigator Jump to screen reader
users SR tag JAWS provides options to bypass or jump to certain sections of the site
What was the most useful
information you found on
this page Why
NA
What was the least useful information you found on this
page Why
NA
In what ways would you improve this Address Snapshot page
Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used
for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog
parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk
score
55
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
Did you find this
information useful
No
Why or why not
NA
Next explore the site and choose something that youre interested in learning about
What did you choose
NA
Tell us why you chose what you did and about your experience
NA
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
NA
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
56
Anything else to add
Maureen will be using her JAWS system and filling out the rest of the test at home
252015 72602 PM
57
Tester
12
Tester Profile (given by tester)
HomeSweet
Proctored by
Daniel X ONeil
What type of device are you using for this test
Dell Latitude E6440
Is this your normal device
that you use everyday
No
If not what is your primary device
Desktop computer at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
By walking or riding around the neighborhood and seeing them
What information about a property is most useful to you when purchasing a home or other
property
Price number of bedrooms condition of the home property tax photographs of interior and exterior--
as many as possible
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Important
58
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like its some sort of real estate website But it is more specific because its going to tell me
about the building and the location As a renter this is very important to me to see as a potential rental
space I see they have school information In Chicago I dont see that as reliable On real estate sites it
is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN
search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and
teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a
neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a
legend In the right hands this can be more and more useful Community organizers and people looking
to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats
delightful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Oh and I can look at whos doing what These are from all over the city If I were more
knowledgable I could use this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a
lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab
Checked on school Checked the info it comported with her knowledge Feels better when the crime is
in someones home
What was the most useful
information you found on
this page Why
The crime info was quite useful
because its interesting I can
use this to show my kid
What was the least useful information you found on this
page Why
The demographics because its not enough information It has a link
to go to the census But Id like to know average incon
In what ways would you improve this Address Snapshot page
59
Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks
indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights
Violations at this address How did I miss this She does not make comments but other people do
Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it
easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier
to read
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
Did you find this
information useful
Yes
Why or why not
Yes useful and fascinating
Next explore the site and choose something that youre interested in learning about
What did you choose
Stays on the map and scrolls south
Tell us why you chose what you did and about your experience
Found the house where her mother was born
OVERALL REVIEW Do you like Chicago
Cityscape
Would you use Chicago Cityscape in the future
60
Yes
Yes
In what ways would you improve Chicago Cityscape
Maybe they need to put a legend with all these little icons for less sophisticated users like me
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Its exciting to see stuff like this
252015 73202 PM
61
Tester
13
Tester Profile (given by tester)
Recurring Student
Proctored by
Christopher Whitaker
What type of device are you using for this test
PC Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhoneiPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you
hear things
What information about a property is most useful to you when purchasing a home or other
property
Utilities and what the average is - is rent including - history of whats happened for the past ten years
(roofs piping electric major issues) Like a complete diagnostic
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Neutral
Property tax Information Neutral
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Very Important
62
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like a place to enter in an address and see an image of the building a brief description and
basics about the community - and also the more political information (like which ward) Throws up a
map - looks like its annotated with constructions
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I entered my own address and it didnt find my address in historical data gives me zone information
light manufacturing Its actually showing the lot next door They just finished construction The area
used to be manufacturing
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
My home address
What was the most useful
information you found on
this page Why
It didnt show any useful info on
my building but interesting to
see nearby permits
What was the least useful information you found on this
page Why
Its kinda difficult - the zoning info is least useful mostly beacuse its
not there
In what ways would you improve this Address Snapshot page
I love historic building and know the history of our building - would like to have seen that Its really
cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what
the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at
2007)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
63
and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
Did you find this
information useful
Yes
Why or why not
I can see myself looking at this to see if something was issued (nearby
construction)
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by
estimated construction costs for the year which is kinda interesting because it shows the one we may be
hearing about the most My sister in law is an architect
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I liked the history information - like landmarks Id want to see some of that in here I find it really
interesting - and I think its important For example Why is this name super-popular (One of the first
64
people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our
building now that area is so built up and different) The schools expanding (Greektown)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Nope
252015 73412 PM
65
Make $20 for a test of a building projects website
Hi ltltFirst Namegtgt
Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website
This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards
Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form
We are planning to be in the Logan Square neighborhood for this test
We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers
For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago
Thanks for being a member of the CUTGroup As usual call or write with questions
Remember if you want to be a part of this test please complete this form
shyshy
Daniel X ONeil(773) 960shy6045
Subscribe Share Past Issues Translate
66
doneilcctorg
Facebook Twitter Website
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Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
Subscribe Share Past Issues Translate
68
Daniel X ONeil(773) 960shy6045doneilcctorg
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69
Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
Subscribe Share Past Issues Translate
70
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71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
Next under Find Permits choose the map option and explore the map Tell us
about your experience and the information you learned
When testers were asked to look at the map under ldquoFind Permitsrdquo some testers tried to decipher what
the circles with numbers indicated A couple of testers were not sure and assumed that the number
indicated the number of permits in the area Here are some other responses from testers
Chicago Explorer (10) thought that the two permits appearing in the South Loop were too
few since so many things are happening on Michigan Ave ldquoThere is a lot going on there and
there are 4 permitsrdquo She then discovered it was only for the past 14 days and told that the
timeline was not very clear Hardest worker (4) was also not clear on the timeline of the
map
Recurring Student (13) says ldquoThis is really cool This gives me a much better idea in my
head of whats happening The first thing I looked at is replacing a wood porch Seeing it here
gave me a picture of the porches that are on the back on buildings It says lsquoissued two weeks
agorsquo makes it standout It gives me a good idea of whats going onrdquo
Did you find this information useful
Yes 83 (10)
No 17 (2)
Why or why not
Here are some responses from testers who said ldquoNordquo this information was not useful
Home buyer (1) says ldquoI dont really use this information when looking for a houserdquo
Community advocate (8) had some issues finding the right place to type in a neighborhood
and where to input an address Also the list view of this (on Places) is a little lengthy
Here are a couple of responses from testers who said ldquoYesrdquo this information is useful
Chicago Explorer (10) thinks that seeing the history of the neighborhood through permits is
interesting If she was starting a business or looking for a property it would be useful but she
would be someone who would not look for the last 14 days
HomeSweet (12) says ldquoYes useful and fascinatingrdquo
Next explore the site and choose something that youre interested in learning about What did you choose
3 ndash Architects
2 ndash Demolition
1 ndash Resources
1 ndash History research
1 ndash Top Companies
1 ndash Permits
9
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
1 ndash Browses map
1 ndash New building information
Tell us why you chose what you did and about your experience
Here are some responses from our testers
Big on Community amp IT Field geekchic (3) wanted to see more information about Top
Companies amp Architectsrdquo but reached the monthly subscription page He says ldquoYou get
excitedhellip and then you have to pay morerdquo He sees a real use of this website for contractors
Community Advocate (8) chose the Demolition Tracker out of curiosity ldquoIve got friends
in Detroit and I read articles about that and demolition crews showing up and people there
squatting when the demolition crews Im curious how many buildings get destroyed and where
they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a nice touch
Some of these are pretty nicerdquo
Hardest Worker (4) chose Resources and says ldquoIt tells you about the types of permits and
fees It is understandable It gives you a list of assistance programs It actually tells you what the
permits are It is very useful ldquo
Do you like Chicago Cityscape
Yes 83 (10)
No 17 (2)
Would you use Chicago Cityscape in the future
Yes 83 (10)
No 17 (2)
In what ways would you improve Chicago Cityscape Design Here are some ways that testers recommended improving design elements on Chicago Cityscape
Add more color and imagery
Make the font a little bigger
Add a legend to the map to describe icons
Ads can be invasive and sometimes do not look like ads
First time looker (9) adds ldquoIts a lot of words to read It might be useful because theres a lot of
information - but if I just want to see something I want to see then probably not my first choicehellip I just
realized that the search bar is the most importantrdquo
10
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
Audience Throughout the test testers made mention of the targeted audience and made commented how certain
features are more useful to some groups and not others Here are a few responses from our testers
when asked how to improve Chicago Cityscape
Community Advocate AL (5) asked who the audience was She also asked if this could be
used to find major developers
Chicago Explorer (10) says ldquoit seems very oriented to construction information not at all
as marketable as sites such as Apartment Findersrdquo Chicago Explorer doesnt see this as
particularly useful for a homebuyer and thinks that it is more for professional purposes
Do you like CUTGroup Yes 100 (12)
No 0
Did you like this CUTGroup test
Yes 100 (12)
No 0
Anything else to add
Construction watcher (2) says ldquoI would like to see more tests in the future geared towards
issues for disabled people like apps that benefit people that are disabledrdquo
Community advocate (8) says ldquoLess applicable to day to day life compared to the transit
app I think I did one other with restaurant inspection results (that was interesting but I havent
used that at all)rdquo
Iggyrsquos Mom (7) says ldquoSite seems very usablerdquo
11
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
Results
Information 12 out of 13 testers are interested in learning more about what is being built or torn down in their
neighborhoods and most look to community news outlets (such as DNA Info or Everyblock) for this
type of information When learning about a property testers said that these are the most important
pieces of information property information tax information neighborhood data and violations at that
specific address
When testers were asked to search for an address in their neighborhood most of them searched for
their home addresses and called out these pieces of data on the Address Snapshot page
demographics Aldermenward information property taxes crimes and then permits While there was
not a one-sided response to the least useful information question a lot of testers had questions about
the data they were seeing on the pages Here are a couple of ways that testers would improve the
Address Snapshot page
Change up the design elements 5 out of 13 testers mentioned changing elements of the
color and design as ways to improve the Address Snapshot page HomeSweet (12) says
ldquoVisually the page is rather simplistic and not in a way that makes it easy to read Its not
immediately clear that the ad is an ad
Highlight or change information structure 3 testers thought that information on the
pages should change and different pieces of information should be highlighted Testers also
mentioned that there was a lot of information on these pages and it would be better if they
were organized with better definitions and descriptions
When looking at the permit information testers had an easier time navigating the permit information on
the map versus the information listed on the community or neighborhood area Testers again had a lot
of questions about the data they were looking at here are some examples
ldquoAre these permits already approvedrdquo -Big on Community amp IT Field geekchic (3)
ldquoTIF district I want to know what that isrdquo -Non-Profit Pro (6)
ldquoWhats to be gained by showing the total estimated costs of the projects What does change
time mean How do you get access to the records Do you have a way to get it quicklyrdquo ndash
Construction Watcher (2)
83 of testers thought that the permit information was useful or interesting Two testers wanted to
compare permit data in their neighborhood to other neighborhoods
Chicago Explorer (10) thought that seeing the history of the neighborhood through
permits is interesting
12
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
Usability For the most part testers found it very easy to navigate the website There was some confusion when
ads had a light background and matched Chicago Cityscape In addition testers had questions about the
map icons and had questions about the data types or the timeline of what was being displayed
When first exploring the website most testers did not an overwhelmingly clear first step or action 4
out of 13 testers (31) viewed or clicked on the map on the homepage 3 testers (25) typed in an
address while the rest of the testers did a variety of other first actions Most importantly when testers
were first reviewing the homepage 5 out of 13 testers (31) were not clear who the audience was
Audience Throughout the test testers mentioned useful and not useful information on every page and often
distinguished which information would be useful to one group but not to others As mentioned before
testers had questions about the audience ever since the start of the test
Architect Dropout (11) says ldquoIt doesnrsquot seem super targeted to your average Jane seems
targeted to a businessrdquo
Both HomeSweet (12) and Big on Community amp IT Field geekchic (3) said that
they thought this was a real estatehomebuyers website
Chicago Explorer (10) and First time looker (9) both mentioned the paid subscriptions on the
Find Permits community or neighborhood pages First time looker (9) thought the paywall in the
description stifles here curiosity She hasnt used it enough to make a decision - there is no information
on a trial readily available no free content on the outset which turns her off because she doesnt even
know if its valuable to her yet Chicago Explorer (10) added that ldquoSubscribe-- doesnt appeal to me
but would if I were a mogulrdquo
Chicago Cityscape has a great opportunity to teach residents about buildingproperty information and
permits and then provide a platform for residents to learn more about what is happening in their own
neighborhoods The best way that can happen is to continue to include definitions and descriptions of
terms so these topics become more accessible
It is also important to consider audience for this website and provide the proper pathways for
individuals to get the information that they need whether they are an involved community member
home buyer or a contractor Defining the purpose of this site and how this data is useful to multiple
groups of people at the beginning (on the homepage) will give individuals the grounding to use the data
provided
13
Tester
1
Tester Profile (given by tester)
Home buyer
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
No
How do you find out about these changes in your neighborhood
Walking around
What information about a property is most useful to you when purchasing a home or other
property
The size of the apartment
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Very Important
Historic resources nearby Very Important
14
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Map of a certain area - looks like its showing construction permits for a specific location in the
neighborhood - shows whats around The tester first noticed the map and that it lists different permits
for different locations
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
It opened a link Im looking to see what it is Looks like its either a store or a service for plumbing and
sewers (Clicked because it was highlighted on the map)
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I went to Wicker Park but it couldnt find it in the search (Typed in Wicker Park - expecting to find the
neighborhood) I googled my home address and I see a map of different buildings around it Its telling me
data about demographics in the neighborhood which I find interesting It shows where the schools train
stations are (which for me is very important) and also talks about crime (Pleased to know that theres
no crime in the area)
What was the most useful
information you found on
this page Why
The train station because I use
public transit
What was the least useful information you found on this
page Why
Schools - I wouldnt send kids to these schools
In what ways would you improve this Address Snapshot page
information about restaurants or entertainment - a link to be able to find laundromats
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
15
The map shows Chicago and different suburbs with numbers - I assume the number are associated with
the number of permits in the area I can zoom in and see the number of permits requested in different
area Some have numbers and some have the little screwdrivers Push-pins And when I click on it it
tells me whats going on For example a renovation
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The map shows Chicago and different suburbs with numbers - I assume the number are associated with
the number of permits in the area I can zoom in and see the number of permits requested in different
area Some have numbers and some have the little screwdrivers Push-pins And when I click on it it
tells me whats going on For example a renovation
Did you find this
information useful
No
Why or why not
I dont really use this information when looking for a house
Next explore the site and choose something that youre interested in learning about
What did you choose
I chose architects
Tell us why you chose what you did and about your experience
Might be useful - They also tell me what people charge - which is useful
OVERALL REVIEW Do you like Chicago
Cityscape
No
Would you use Chicago Cityscape in the future
No
In what ways would you improve Chicago Cityscape
Its very basic - not too many colors I would prefer something more colorful to make the information
pop - It looks like a fake site to me If I was looking for houses to rentbuy Id go to sites like
properties or Rentcom (Redfin does this too)
Do you like CUTGroup Did you like this CUTGroup test
16
Yes
Yes
Anything else to add
Pretty exciting
252015 44452 PM
17
Tester
2
Tester Profile (given by tester)
Construction watcher
Proctored by
Steven
What type of device are you using for this test
Dell laptop with ZoomText
Is this your normal device
that you use everyday
No
If not what is your primary device
iPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
2 - 3 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Walking around TV stations (ABC7)
What information about a property is most useful to you when purchasing a home or other
property
Whether its new or old the condition of the property I would like to have a home inspection and the
price and the location
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Important
Property tax Information Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Slightly important
18
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
This website is talking about building permits and things that have been done to the properties Its
asking you to put in an address The map shows the details on the building tells you the address I like
that thats a good way to be nosy and see what people are doing to their houses Its a cool website so
far
Explore the site Whats the first thing you do
Clicked All Permits List
Tell us more about the first thing you did
I would prefer to look at the individual list because the full-screen map didnt show any details on the
individual permits They dont give you any details about what youre going to find when you click on it
Its easier to see and scroll down the list I like the full-screen map because you dont have to scroll
around so much to find something to click on Top 4 isnt very helpful to me it means what people
clicked on the most It should say most popular permit types if theyre the ones most frequently coming
in
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for my home address [ADDRESS REMOVED] I dont know what the Chicago Historic
Resources Survey is The zoning info thats good there What does the zoning district mean There are
two different bullet points here that indicates two different sections Take the other dot out and make it
one section Or simply have an information thing to click to figure out what it means or put that
somewhere else on the page Or a list of what all the codes mean The zoning thing thats a business
permit from September 2014 [Tester] was a little confused about the connection between the map and
the zoning information [The green Census tract overlay is hard to see]
What was the most useful
information you found on
this page Why
I think the maps most useful if
you know what box to click on
in the layers list
What was the least useful information you found on this
page Why
Zoning is a bit confuse but its not necessarily the least useful I dont
see anything unuseful
19
In what ways would you improve this Address Snapshot page
Take the zoning bullet point out The color of the on the map Maybe you would do better if thats a
bold black line Research with eye doctors or someone who knows more about that what people who
are color blind can see
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen
The mouse pointer reappears when you hover on the Leaflet permit clusters
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen
The mouse pointer reappears when you hover on the Leaflet permit clusters
Did you find this
information useful
Yes
Why or why not
Except the issue described above
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I see the name of the architect Lets see what Richard Fencl is doing Hows it sorted (Its sorted by the
total value of the projects theyre working on) Shouldnt it be based on consumer reports Or what
their standing is in the community [The middle of the page which would be a login form is missing]
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
20
In what ways would you improve Chicago Cityscape
After it gets some improvements Is it just the city or is it nationwide [Its just the city] Theres all of
these databases all over the country Why not have one website that has all of this information in one
place Lets say I want to move to Florida and I type in that address and then I get all of the same
information Add a ticker to the top of the page What would I say Find some interesting information to
put in the ticker Is there crime data (Yes showed him the Crime tab on Neighborhood Data on
Address Snapshot that leads to the Chicago Tribune) He pointed out that there may alternative
websites like SpotCrime Population is demographics might be clearer that this is a population chart
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I would like to see more tests in the future geared towards issues for disabled people like apps that can
benefit people that are disabled
252015 52908 PM
21
Tester
3
Tester Profile (given by tester)
Big on Community amp IT Field geekchic
Proctored by
Sonja Marziano
What type of device are you using for this test
HP probook Windows 7
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Newsletters recently been networking Tom Tresser CivicLab knowledgable about the TIF Illumination
Project
What information about a property is most useful to you when purchasing a home or other
property
Property value good education in area access to public transit access to marketplaces
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Neutral
22
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
First glance typical homebuyer website to show homes and locations Looks like Google Maps - maybe
directions Posts (permits) to give information from different homes in different wards This is pretty
awesome Easy to understand Buttons are big More detail with construction -- thinking about
commuting
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Wanted to check the map drawn to that Chose the warning sign because human nature - provided
demolition information Box was locked behind the key Wanted to explore the map The permit post
looked almost like an ad Interested in the satellite feed Explored the map and was interested in
OpenStreetMap clicked that More color coding diagram Chose full-screen map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Home address - saw his house Property tax info stood out Likes the neighborhood data especially if
you are moving Parcels notices the census tracts layers but could not see where the boundaries
History of the population change - Wow - only looked at demographics and went to the census
reporter page tables Surprised by the large amount of data -- thinks it would be useful for Aldermen and
other community leaders Sees the use for contractors Notices the demolition permit which was part of
the school nearby
What was the most useful
information you found on
this page Why
Taxes and neighborhood data
What was the least useful information you found on this
page Why
PINs - wasnt sure what this meant
In what ways would you improve this Address Snapshot page
Design - would want more pop-up window to get more information Tabs to take to you each of the
sections of the Address Snapshot pages instead of the ads Wants to be able to go to more
importantinteresting parts Different background -- something more dynamic Better placement of the
23
ads felt like one was just in the middle
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Went to the full-screen map after looking at the map on the homepage (second thing) Checked and
unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight
train tracking associated with construction (with directions)
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Went to the full-screen map after looking at the map on the homepage (second thing) Checked and
unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight
train tracking associated with construction (with directions)
Did you find this
information useful
Yes
Why or why not
Next explore the site and choose something that youre interested in learning about
What did you choose
Top Companies
Tell us why you chose what you did and about your experience
Log in to Top Companies amp Architects verb to see Monthly subscription You get excitedand then
you have to pay more See a big use for contractors (used to be in construction - Local 1 Ironworks --
agile methodology) Blue1647 wants to expand to the Southside -- this would be really useful to them
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
24
Impressed by the website to learn more about Chicago Promote to get to know your city Checked
out the About Hot button topics and links to go to to make sure people see certain sites New articles
from newsletter Font a little bigger
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Critical as a techie but did not see too many problems on this site Interested in seeing a CUTGroup
profile
252015 53359 PM
25
Tester
4
Tester Profile (given by tester)
hardest worker
Proctored by
Josh Kalov
What type of device are you using for this test
Dell e6440 laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
Smartphone Android
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
2 - 3 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Local news Redeye 311 website
What information about a property is most useful to you when purchasing a home or other
property
previous owner What is the property actually worth
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Very Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Neutral
Violations at the address Neutral
Historic resources nearby Important
26
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It seems kind of confusing at first Im having trouble understanding specifically what it is for I do like
that it has the maps The map on the home page showing recent permits is useful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Draw custom place under permits - Companies places
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] Historic properties populations schools public transit crime rates building
improvements The ward community etc information is useful
What was the most useful
information you found on
this page Why
Neighborhood Data It is not
readily available
What was the least useful information you found on this
page Why
The comments section
In what ways would you improve this Address Snapshot page
Add Ground view (Google Street View)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
It is showing everything that was listed but now on the map The options could be more specific Days
for what - What does the days drop down mean Last 14 days
How useful do you find this information
27
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
It is showing everything that was listed but now on the map The options could be more specific Days
for what - What does the days drop down mean Last 14 days
Did you find this
information useful
Yes
Why or why not
It is quick and accessible It gives you the specific information you
need
Next explore the site and choose something that youre interested in learning about
What did you choose
Resources
Tell us why you chose what you did and about your experience
It tells you about the types of permits and fees It is understandable It gives you a list of assistance
programs It actually tells you what the permits are It is very useful
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
Be able to see the contractor reviews without logging in Make all the features accessible without logging
in Have pictures with the building permits table Make the contractors list more specific (by area) The
website is a little plain It could be more decorative It would nice if there was a link for information to
get a permit or request a demolition You cant access the services that it tells you about
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
28
It doesnt have a lot of ads It gives you a lot of choices and it is detailed about the properties on there
It is nice that it is up to date The year in review is nice because it shows progress It is amazing to have
all this information
252015 53446 PM
29
Tester
5
Tester Profile (given by tester)
Community Advocate
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
(Largelots) I just watch the news - Chicago Tribune (thats where i read about the lots)
What information about a property is most useful to you when purchasing a home or other
property
The value of the property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Important
30
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
(She also looks up realtorcom) Its a map And its showing me new constructions and demolitionson
a map
Explore the site Whats the first thing you do
Looking at the key to see what info is available what can it tell me
Tell us more about the first thing you did
Testers scrolls around - wants to use the satellite view If I can see it in real time itll tell me whats
there This site seems more for people who are developers owners If I was purchasing I would know
what these things would need
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Tester tried to enter an inexact address - though you could do an approx address Wow It has all the
information for my building - Zoning information doesnt have property tax information - no permits
found here No violations Tester found 107 violations According to the census we have the
demographics
What was the most useful
information you found on
this page Why
Its more useful to know that
its a TIF area I assuming zoning
helps that happen - and it has a
whole thing thats just zoning
What was the least useful information you found on this
page Why
The adjoining tracks - I dont know how I would use that
In what ways would you improve this Address Snapshot page
Can you make it 3D Everything else is cool Youve got the census track zoning (Oh When I put it in
satellite it is 3D Theres something about seeing something in real life that helps me get my
orientation)
Next under Find Permits choose in certain places amp boundaries
31
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Well its just giving me whats in the Chicagoland area and I can see right away where theyre building
the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of
permit Oh and itll give you the building names Several ways to look at this Clicked to see new
construction This seems pretty real time
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Well its just giving me whats in the Chicagoland area and I can see right away where theyre building
the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of
permit Oh and itll give you the building names Several ways to look at this Clicked to see new
construction This seems pretty real time
Did you find this
information useful
Yes
Why or why not
If I were a builder
Next explore the site and choose something that youre interested in learning about
What did you choose
How do I find out about more history research
Tell us why you chose what you did and about your experience
I just like to know whats in my neighborhood what Im next too - Curious Need to find comparison
charts architects
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
Its simple Pretty user friendly Um I dont know I guess I would -- I dunno Theres something a little
bit She asked who the audience was Could we go on this and go downtown and find major developers
32
They like that it has companies Wanted to cross reference election donations (In particular the Virgin
Hotel)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Something else we tested was more funds
252015 55330 PM
33
Tester
6
Tester Profile (given by tester)
Non-Profit Pro
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Hyperlocal newspapers community groups
What information about a property is most useful to you when purchasing a home or other
property
Proximity to public transportation home value
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Neutral
34
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Gives me a sense of the neighborhood lets me search for a property I might be interested in buying
gives me a full pic of whats going on there
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I checked to see if I could find my house and I couldnt so I figured that Id just browse
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at
neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The
LoopRiver North) I looked up my building and it gives me my alderman demographics of the
neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something
What was the most useful
information you found on
this page Why
The crime map is interesting -
its good to know that there
are no violations
What was the least useful information you found on this
page Why
Populatin wasnt useful because Im unsure what the neighborhood is
In what ways would you improve this Address Snapshot page
Id want violations to pop up first - have a learn moremore resources button Id want that to show up
first
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
35
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
Did you find this
information useful
Yes
Why or why not
Its certainly interesting - its defn intereting to see what types of new
buildings people are looking at
Next explore the site and choose something that youre interested in learning about
What did you choose
Looking at an address on Hamlin that was coded as a demoliation
Tell us why you chose what you did and about your experience
When she clicked the demolition - She saw that it was a nice house - wondering why its got so many
permits - why its being demod Ah she sees that the permit was for new constructin - but they have to
knock it down first Didnt realize the ads were ads at first
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I defn will We decided that we were going to look on Craigslist to find houses and this will let us get
some information in homes being sold by owners - sometimes its hard to get the story out of them
And its kinda fascinating to see new neighborhood
Do you like CUTGroup Did you like this CUTGroup test
36
Yes
Yes
Anything else to add
Works for a non-profit that has a website its interesting to learn how CUTgroup is done
252015 61849 PM
37
Tester
7
Tester Profile (given by tester)
iggys mom
Proctored by
Josh Kalov
What type of device are you using for this test
Dell e6440
Is this your normal device
that you use everyday
No
If not what is your primary device
windows laptop iphone
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
1 - 2 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Reading Logan Square list serv DNA Info
What information about a property is most useful to you when purchasing a home or other
property
Havent purchased before so not sure Previous purchase price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Neutral
Permits at the address Neutral
Violations at the address Important
Historic resources nearby Neutral
38
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
I always go to the map first Shows information on building permits Going to the map is more
interesting
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Navigated around the map on the home page It is easy to click on a point to get more information The
icons make sense Explored permit detail page Wondering how far back map on home page goes (what
is the definition of recent)
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when
they got it
What was the most useful
information you found on
this page Why
Finding the permit information
and getting permit details
Finding the PIN number
What was the least useful information you found on this
page Why
historic info is interesting but maybe not useful
In what ways would you improve this Address Snapshot page
I dont know what historic resources mean The most recent permits are more interesting than the map
and neighborhood data Move above those Nice having the alderman information
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
39
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
Did you find this
information useful
Yes
Why or why not
The ability to specify time frame
Next explore the site and choose something that youre interested in learning about
What did you choose
Permits Dashboard charts Year in Review
Tell us why you chose what you did and about your experience
Pages were not useful to me but might be for contractors or other people
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
The changes on the address snapshot page (moving permits above map and neighborhood data)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Site seems very usable
40
252015 63301 PM
41
Tester
8
Tester Profile (given by tester)
Community advocate AL
Proctored by
Steven Vance
What type of device are you using for this test
Dell (with ZoomText turned off)
Is this your normal device
that you use everyday
No
If not what is your primary device
Laptop at home desktop at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting
theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the
Chamber of Commerce websites or anything like that
What information about a property is most useful to you when purchasing a home or other
property
Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility
Cool things to do (bars) rentcost
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Important
Violations at the address Very Important
42
Historic resources nearby Important
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give
me a bunch of information about that address and the area (or maybe just that particular building but it
talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is
for houses or living spaces or just commercial
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
Its the first thing that came to mind Im curious about what it will say about this place where I live what
information it would show for this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Shows me a picture that I know is correct because thats what it is Its showing me the ward
neighborhood community area points it out on a map Its an interesting looking map [When prompted
he identified them as parcels] Got neighborhood data got property tax info Ive never paid property
tax their property tax bill is the first column there Im not sure what the assessment means Is that the
land or the building because I think it would be worth a lot more than that Its a fairly big building I
dont know what historic resources means I guess some buildings that are listed as having some historic
significance Theres a bunch of Ukrainian churches nearby
What was the most useful
information you found on
this page Why
Assessments and property
taxes would be important if I
were to live in this
neighborhood I would want to
know how much property
taxes Rent would be great
because it eats up 20-50 of
What was the least useful information you found on this
page Why
The permits stuff is kind of dry information Upgrade balcony Not
too necessary for me to know that
43
peoples income
In what ways would you improve this Address Snapshot page
Schools Ah its there I didnt look too closely there I see that these are schools where theyre
guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school
means All of this is cryptic
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
Did you find this
information useful
No
Why or why not
There was some issues finding the right place to type in a
neighborhood and where to input an address The list view of this (on
Places) is a little lengthy
Next explore the site and choose something that youre interested in learning about
What did you choose
Demolitions Tracker
44
Tell us why you chose what you did and about your experience
Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews
showing up and people there squatting when the demolition crews Im curious how many buildings get
destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a
nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I think its cool pretty interesting it would be more applicable er worthwhile for developers and
homeowners people moving less familiar with the city Fortunately my roommates did the leg work
finding this place we have a really cool landlord Moving sucks so you dont want to deal with that
Maybe down the line at some point I personally have no idea how good a school is That one that I walk
by a million times I dont know anything about it
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Less applicable to day to day life compared to the transit app I think I did one other with restaurant
inspection results (that was interesting but I havent used that at all)
252015 63416 PM
45
Tester
9
Tester Profile (given by tester)
First time looker
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
A lot of new restaurants coming in - maybe the grocery stores
What information about a property is most useful to you when purchasing a home or other
property
The price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Neutral
Violations at the address Very Important
Historic resources nearby Not at all important
46
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
For me I think its a map for looking for an address Notices the map first The map is very good here I
think that the picture is maybe should be bigger than the map - otherwise Im looking for some
directions website (Navigation website)
Explore the site Whats the first thing you do
Clicked on new permit picture
Tell us more about the first thing you did
Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK
ITS PART OF THE SITE) Theres not really any information I can see here The address that was
returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south
loop)
What was the most useful
information you found on
this page Why
Theres zoning information
here that tells me something
But its not useful to me
What was the least useful information you found on this
page Why
Not sure
In what ways would you improve this Address Snapshot page
List some more information here (Tester sees the neighborhood information) - I would like to know
the property information tax info neighborhood data
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
47
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
Did you find this
information useful
Yes
Why or why not
More clear to me - more logic I think If I see the place first I dont
know where it is The address number doesnt give me that
impression
Next explore the site and choose something that youre interested in learning about
What did you choose
Im wondering why the picture is changing
Tell us why you chose what you did and about your experience
Its kinda weird the pictures keep changing (The one showing the latest permit)
OVERALL REVIEW Do you like Chicago
Cityscape
No
Would you use Chicago Cityscape in the future
No
In what ways would you improve Chicago Cityscape
I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a
lot of words to read It might be useful because theres a lot of information - but if I just want to see
something I want to see then probably not my first choice Id still take a look (For the home we use
Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for
what I want to purchase So I think the picinformation drags too much of my attention Although I like
the map same thing I just realized that the search bar is the most important
48
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I think this website I need more time to explore It looks good for now - like the map the most But I
think the map is kinda too big for the first page Because its a home purchasing website Ill just type the
address where i want to buy I
252015 71125 PM
49
Tester
10
Tester Profile (given by tester)
Chicago Explorer
Proctored by
Daniel Ronan
What type of device are you using for this test
Dell Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iphone5 MacBook Pro at home
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info
Chicago
What information about a property is most useful to you when purchasing a home or other
property
Assuming location is first then price condition of property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Very Important
Historic resources nearby Neutral
50
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer
targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an
industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I
can get more information as a member seems like it - access to more data Announces more permits
that are entered
Explore the site Whats the first thing you do
Recent New Construction Permit Search is also very prominent
Tell us more about the first thing you did
Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this
part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it
looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in
West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to
be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info
- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The
pin on the map is not quite accurate but it says that the location is approximate
What was the most useful
information you found on
this page Why
The neighborhood data is
probably the most valuable
demographics schools
What was the least useful information you found on this
page Why
A lot of nearby information if I was looking for one address doesnt
think at all of the permits nearby would be that helpful information
balance seems off with this address and nearby permits
In what ways would you improve this Address Snapshot page
Headlines - Building information headline could encompass all the info on the page so it would be wise
to change this title There could be a more specific label such as Historic and Zoning information
51
Disappointed there was no historic resources survey information so that surprised me the fact that
there is none seems weird
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
Did you find this
information useful
Yes
Why or why not
Yes seeing the history of the neighborhood through permits is
interesting she thinks she could explore if she was starting a business
or looking for a property it would be useful I would be someone
who would not look for the last 14 days
Next explore the site and choose something that youre interested in learning about
What did you choose
New two story climbing wall [ADDRESS REMOVED]
Tell us why you chose what you did and about your experience
52
Caught her attention because it had a light blue pin Something that is slightly unusual - a two story
climbing activity
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
It seems very oriented to construction information not at all as marketable as sites such as Apartment
Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home
buying everyday Someone as interested in Chicago might like this more if it was more marketed to
them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup
Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is
getting people from the neighborhoods and not asking them to come to the Loop Become a member
and monitor building permits and violations for your clients - seems very corporate and not at all
accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is
more for professional purposes especially since they are from groups not individuals such as
homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken
as not an ad
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Wonders whether the test would be better targeted to respondents using a scenario-based track and
what they are trying to find Home business siting construction company builder etc
252015 72207 PM
53
Tester
11
Tester Profile (given by tester)
Architect Dropout
Proctored by
Sonja Marziano
What type of device are you using for this test
iPad
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhone pc laptop at home and work
What browser are you using right now
Safari
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps
What information about a property is most useful to you when purchasing a home or other
property
Location access to transit and sidewalks
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Neutral
54
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post
Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile
images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping
drawing custom place
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Clicked on map images (set up as tiles) could not interact with the map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for address tries to pre-populate with option but cannot access those options 915 W
Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is
similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking
which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title
gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling
below the map Top left frame is start gt moves right on the top navigator Jump to screen reader
users SR tag JAWS provides options to bypass or jump to certain sections of the site
What was the most useful
information you found on
this page Why
NA
What was the least useful information you found on this
page Why
NA
In what ways would you improve this Address Snapshot page
Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used
for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog
parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk
score
55
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
Did you find this
information useful
No
Why or why not
NA
Next explore the site and choose something that youre interested in learning about
What did you choose
NA
Tell us why you chose what you did and about your experience
NA
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
NA
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
56
Anything else to add
Maureen will be using her JAWS system and filling out the rest of the test at home
252015 72602 PM
57
Tester
12
Tester Profile (given by tester)
HomeSweet
Proctored by
Daniel X ONeil
What type of device are you using for this test
Dell Latitude E6440
Is this your normal device
that you use everyday
No
If not what is your primary device
Desktop computer at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
By walking or riding around the neighborhood and seeing them
What information about a property is most useful to you when purchasing a home or other
property
Price number of bedrooms condition of the home property tax photographs of interior and exterior--
as many as possible
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Important
58
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like its some sort of real estate website But it is more specific because its going to tell me
about the building and the location As a renter this is very important to me to see as a potential rental
space I see they have school information In Chicago I dont see that as reliable On real estate sites it
is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN
search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and
teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a
neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a
legend In the right hands this can be more and more useful Community organizers and people looking
to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats
delightful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Oh and I can look at whos doing what These are from all over the city If I were more
knowledgable I could use this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a
lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab
Checked on school Checked the info it comported with her knowledge Feels better when the crime is
in someones home
What was the most useful
information you found on
this page Why
The crime info was quite useful
because its interesting I can
use this to show my kid
What was the least useful information you found on this
page Why
The demographics because its not enough information It has a link
to go to the census But Id like to know average incon
In what ways would you improve this Address Snapshot page
59
Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks
indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights
Violations at this address How did I miss this She does not make comments but other people do
Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it
easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier
to read
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
Did you find this
information useful
Yes
Why or why not
Yes useful and fascinating
Next explore the site and choose something that youre interested in learning about
What did you choose
Stays on the map and scrolls south
Tell us why you chose what you did and about your experience
Found the house where her mother was born
OVERALL REVIEW Do you like Chicago
Cityscape
Would you use Chicago Cityscape in the future
60
Yes
Yes
In what ways would you improve Chicago Cityscape
Maybe they need to put a legend with all these little icons for less sophisticated users like me
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Its exciting to see stuff like this
252015 73202 PM
61
Tester
13
Tester Profile (given by tester)
Recurring Student
Proctored by
Christopher Whitaker
What type of device are you using for this test
PC Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhoneiPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you
hear things
What information about a property is most useful to you when purchasing a home or other
property
Utilities and what the average is - is rent including - history of whats happened for the past ten years
(roofs piping electric major issues) Like a complete diagnostic
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Neutral
Property tax Information Neutral
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Very Important
62
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like a place to enter in an address and see an image of the building a brief description and
basics about the community - and also the more political information (like which ward) Throws up a
map - looks like its annotated with constructions
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I entered my own address and it didnt find my address in historical data gives me zone information
light manufacturing Its actually showing the lot next door They just finished construction The area
used to be manufacturing
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
My home address
What was the most useful
information you found on
this page Why
It didnt show any useful info on
my building but interesting to
see nearby permits
What was the least useful information you found on this
page Why
Its kinda difficult - the zoning info is least useful mostly beacuse its
not there
In what ways would you improve this Address Snapshot page
I love historic building and know the history of our building - would like to have seen that Its really
cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what
the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at
2007)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
63
and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
Did you find this
information useful
Yes
Why or why not
I can see myself looking at this to see if something was issued (nearby
construction)
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by
estimated construction costs for the year which is kinda interesting because it shows the one we may be
hearing about the most My sister in law is an architect
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I liked the history information - like landmarks Id want to see some of that in here I find it really
interesting - and I think its important For example Why is this name super-popular (One of the first
64
people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our
building now that area is so built up and different) The schools expanding (Greektown)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Nope
252015 73412 PM
65
Make $20 for a test of a building projects website
Hi ltltFirst Namegtgt
Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website
This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards
Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form
We are planning to be in the Logan Square neighborhood for this test
We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers
For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago
Thanks for being a member of the CUTGroup As usual call or write with questions
Remember if you want to be a part of this test please complete this form
shyshy
Daniel X ONeil(773) 960shy6045
Subscribe Share Past Issues Translate
66
doneilcctorg
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
67
Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
Subscribe Share Past Issues Translate
68
Daniel X ONeil(773) 960shy6045doneilcctorg
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
69
Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
Subscribe Share Past Issues Translate
70
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
0 0 0
71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
1 ndash Browses map
1 ndash New building information
Tell us why you chose what you did and about your experience
Here are some responses from our testers
Big on Community amp IT Field geekchic (3) wanted to see more information about Top
Companies amp Architectsrdquo but reached the monthly subscription page He says ldquoYou get
excitedhellip and then you have to pay morerdquo He sees a real use of this website for contractors
Community Advocate (8) chose the Demolition Tracker out of curiosity ldquoIve got friends
in Detroit and I read articles about that and demolition crews showing up and people there
squatting when the demolition crews Im curious how many buildings get destroyed and where
they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a nice touch
Some of these are pretty nicerdquo
Hardest Worker (4) chose Resources and says ldquoIt tells you about the types of permits and
fees It is understandable It gives you a list of assistance programs It actually tells you what the
permits are It is very useful ldquo
Do you like Chicago Cityscape
Yes 83 (10)
No 17 (2)
Would you use Chicago Cityscape in the future
Yes 83 (10)
No 17 (2)
In what ways would you improve Chicago Cityscape Design Here are some ways that testers recommended improving design elements on Chicago Cityscape
Add more color and imagery
Make the font a little bigger
Add a legend to the map to describe icons
Ads can be invasive and sometimes do not look like ads
First time looker (9) adds ldquoIts a lot of words to read It might be useful because theres a lot of
information - but if I just want to see something I want to see then probably not my first choicehellip I just
realized that the search bar is the most importantrdquo
10
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
Audience Throughout the test testers made mention of the targeted audience and made commented how certain
features are more useful to some groups and not others Here are a few responses from our testers
when asked how to improve Chicago Cityscape
Community Advocate AL (5) asked who the audience was She also asked if this could be
used to find major developers
Chicago Explorer (10) says ldquoit seems very oriented to construction information not at all
as marketable as sites such as Apartment Findersrdquo Chicago Explorer doesnt see this as
particularly useful for a homebuyer and thinks that it is more for professional purposes
Do you like CUTGroup Yes 100 (12)
No 0
Did you like this CUTGroup test
Yes 100 (12)
No 0
Anything else to add
Construction watcher (2) says ldquoI would like to see more tests in the future geared towards
issues for disabled people like apps that benefit people that are disabledrdquo
Community advocate (8) says ldquoLess applicable to day to day life compared to the transit
app I think I did one other with restaurant inspection results (that was interesting but I havent
used that at all)rdquo
Iggyrsquos Mom (7) says ldquoSite seems very usablerdquo
11
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
Results
Information 12 out of 13 testers are interested in learning more about what is being built or torn down in their
neighborhoods and most look to community news outlets (such as DNA Info or Everyblock) for this
type of information When learning about a property testers said that these are the most important
pieces of information property information tax information neighborhood data and violations at that
specific address
When testers were asked to search for an address in their neighborhood most of them searched for
their home addresses and called out these pieces of data on the Address Snapshot page
demographics Aldermenward information property taxes crimes and then permits While there was
not a one-sided response to the least useful information question a lot of testers had questions about
the data they were seeing on the pages Here are a couple of ways that testers would improve the
Address Snapshot page
Change up the design elements 5 out of 13 testers mentioned changing elements of the
color and design as ways to improve the Address Snapshot page HomeSweet (12) says
ldquoVisually the page is rather simplistic and not in a way that makes it easy to read Its not
immediately clear that the ad is an ad
Highlight or change information structure 3 testers thought that information on the
pages should change and different pieces of information should be highlighted Testers also
mentioned that there was a lot of information on these pages and it would be better if they
were organized with better definitions and descriptions
When looking at the permit information testers had an easier time navigating the permit information on
the map versus the information listed on the community or neighborhood area Testers again had a lot
of questions about the data they were looking at here are some examples
ldquoAre these permits already approvedrdquo -Big on Community amp IT Field geekchic (3)
ldquoTIF district I want to know what that isrdquo -Non-Profit Pro (6)
ldquoWhats to be gained by showing the total estimated costs of the projects What does change
time mean How do you get access to the records Do you have a way to get it quicklyrdquo ndash
Construction Watcher (2)
83 of testers thought that the permit information was useful or interesting Two testers wanted to
compare permit data in their neighborhood to other neighborhoods
Chicago Explorer (10) thought that seeing the history of the neighborhood through
permits is interesting
12
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
Usability For the most part testers found it very easy to navigate the website There was some confusion when
ads had a light background and matched Chicago Cityscape In addition testers had questions about the
map icons and had questions about the data types or the timeline of what was being displayed
When first exploring the website most testers did not an overwhelmingly clear first step or action 4
out of 13 testers (31) viewed or clicked on the map on the homepage 3 testers (25) typed in an
address while the rest of the testers did a variety of other first actions Most importantly when testers
were first reviewing the homepage 5 out of 13 testers (31) were not clear who the audience was
Audience Throughout the test testers mentioned useful and not useful information on every page and often
distinguished which information would be useful to one group but not to others As mentioned before
testers had questions about the audience ever since the start of the test
Architect Dropout (11) says ldquoIt doesnrsquot seem super targeted to your average Jane seems
targeted to a businessrdquo
Both HomeSweet (12) and Big on Community amp IT Field geekchic (3) said that
they thought this was a real estatehomebuyers website
Chicago Explorer (10) and First time looker (9) both mentioned the paid subscriptions on the
Find Permits community or neighborhood pages First time looker (9) thought the paywall in the
description stifles here curiosity She hasnt used it enough to make a decision - there is no information
on a trial readily available no free content on the outset which turns her off because she doesnt even
know if its valuable to her yet Chicago Explorer (10) added that ldquoSubscribe-- doesnt appeal to me
but would if I were a mogulrdquo
Chicago Cityscape has a great opportunity to teach residents about buildingproperty information and
permits and then provide a platform for residents to learn more about what is happening in their own
neighborhoods The best way that can happen is to continue to include definitions and descriptions of
terms so these topics become more accessible
It is also important to consider audience for this website and provide the proper pathways for
individuals to get the information that they need whether they are an involved community member
home buyer or a contractor Defining the purpose of this site and how this data is useful to multiple
groups of people at the beginning (on the homepage) will give individuals the grounding to use the data
provided
13
Tester
1
Tester Profile (given by tester)
Home buyer
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
No
How do you find out about these changes in your neighborhood
Walking around
What information about a property is most useful to you when purchasing a home or other
property
The size of the apartment
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Very Important
Historic resources nearby Very Important
14
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Map of a certain area - looks like its showing construction permits for a specific location in the
neighborhood - shows whats around The tester first noticed the map and that it lists different permits
for different locations
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
It opened a link Im looking to see what it is Looks like its either a store or a service for plumbing and
sewers (Clicked because it was highlighted on the map)
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I went to Wicker Park but it couldnt find it in the search (Typed in Wicker Park - expecting to find the
neighborhood) I googled my home address and I see a map of different buildings around it Its telling me
data about demographics in the neighborhood which I find interesting It shows where the schools train
stations are (which for me is very important) and also talks about crime (Pleased to know that theres
no crime in the area)
What was the most useful
information you found on
this page Why
The train station because I use
public transit
What was the least useful information you found on this
page Why
Schools - I wouldnt send kids to these schools
In what ways would you improve this Address Snapshot page
information about restaurants or entertainment - a link to be able to find laundromats
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
15
The map shows Chicago and different suburbs with numbers - I assume the number are associated with
the number of permits in the area I can zoom in and see the number of permits requested in different
area Some have numbers and some have the little screwdrivers Push-pins And when I click on it it
tells me whats going on For example a renovation
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The map shows Chicago and different suburbs with numbers - I assume the number are associated with
the number of permits in the area I can zoom in and see the number of permits requested in different
area Some have numbers and some have the little screwdrivers Push-pins And when I click on it it
tells me whats going on For example a renovation
Did you find this
information useful
No
Why or why not
I dont really use this information when looking for a house
Next explore the site and choose something that youre interested in learning about
What did you choose
I chose architects
Tell us why you chose what you did and about your experience
Might be useful - They also tell me what people charge - which is useful
OVERALL REVIEW Do you like Chicago
Cityscape
No
Would you use Chicago Cityscape in the future
No
In what ways would you improve Chicago Cityscape
Its very basic - not too many colors I would prefer something more colorful to make the information
pop - It looks like a fake site to me If I was looking for houses to rentbuy Id go to sites like
properties or Rentcom (Redfin does this too)
Do you like CUTGroup Did you like this CUTGroup test
16
Yes
Yes
Anything else to add
Pretty exciting
252015 44452 PM
17
Tester
2
Tester Profile (given by tester)
Construction watcher
Proctored by
Steven
What type of device are you using for this test
Dell laptop with ZoomText
Is this your normal device
that you use everyday
No
If not what is your primary device
iPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
2 - 3 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Walking around TV stations (ABC7)
What information about a property is most useful to you when purchasing a home or other
property
Whether its new or old the condition of the property I would like to have a home inspection and the
price and the location
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Important
Property tax Information Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Slightly important
18
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
This website is talking about building permits and things that have been done to the properties Its
asking you to put in an address The map shows the details on the building tells you the address I like
that thats a good way to be nosy and see what people are doing to their houses Its a cool website so
far
Explore the site Whats the first thing you do
Clicked All Permits List
Tell us more about the first thing you did
I would prefer to look at the individual list because the full-screen map didnt show any details on the
individual permits They dont give you any details about what youre going to find when you click on it
Its easier to see and scroll down the list I like the full-screen map because you dont have to scroll
around so much to find something to click on Top 4 isnt very helpful to me it means what people
clicked on the most It should say most popular permit types if theyre the ones most frequently coming
in
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for my home address [ADDRESS REMOVED] I dont know what the Chicago Historic
Resources Survey is The zoning info thats good there What does the zoning district mean There are
two different bullet points here that indicates two different sections Take the other dot out and make it
one section Or simply have an information thing to click to figure out what it means or put that
somewhere else on the page Or a list of what all the codes mean The zoning thing thats a business
permit from September 2014 [Tester] was a little confused about the connection between the map and
the zoning information [The green Census tract overlay is hard to see]
What was the most useful
information you found on
this page Why
I think the maps most useful if
you know what box to click on
in the layers list
What was the least useful information you found on this
page Why
Zoning is a bit confuse but its not necessarily the least useful I dont
see anything unuseful
19
In what ways would you improve this Address Snapshot page
Take the zoning bullet point out The color of the on the map Maybe you would do better if thats a
bold black line Research with eye doctors or someone who knows more about that what people who
are color blind can see
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen
The mouse pointer reappears when you hover on the Leaflet permit clusters
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen
The mouse pointer reappears when you hover on the Leaflet permit clusters
Did you find this
information useful
Yes
Why or why not
Except the issue described above
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I see the name of the architect Lets see what Richard Fencl is doing Hows it sorted (Its sorted by the
total value of the projects theyre working on) Shouldnt it be based on consumer reports Or what
their standing is in the community [The middle of the page which would be a login form is missing]
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
20
In what ways would you improve Chicago Cityscape
After it gets some improvements Is it just the city or is it nationwide [Its just the city] Theres all of
these databases all over the country Why not have one website that has all of this information in one
place Lets say I want to move to Florida and I type in that address and then I get all of the same
information Add a ticker to the top of the page What would I say Find some interesting information to
put in the ticker Is there crime data (Yes showed him the Crime tab on Neighborhood Data on
Address Snapshot that leads to the Chicago Tribune) He pointed out that there may alternative
websites like SpotCrime Population is demographics might be clearer that this is a population chart
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I would like to see more tests in the future geared towards issues for disabled people like apps that can
benefit people that are disabled
252015 52908 PM
21
Tester
3
Tester Profile (given by tester)
Big on Community amp IT Field geekchic
Proctored by
Sonja Marziano
What type of device are you using for this test
HP probook Windows 7
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Newsletters recently been networking Tom Tresser CivicLab knowledgable about the TIF Illumination
Project
What information about a property is most useful to you when purchasing a home or other
property
Property value good education in area access to public transit access to marketplaces
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Neutral
22
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
First glance typical homebuyer website to show homes and locations Looks like Google Maps - maybe
directions Posts (permits) to give information from different homes in different wards This is pretty
awesome Easy to understand Buttons are big More detail with construction -- thinking about
commuting
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Wanted to check the map drawn to that Chose the warning sign because human nature - provided
demolition information Box was locked behind the key Wanted to explore the map The permit post
looked almost like an ad Interested in the satellite feed Explored the map and was interested in
OpenStreetMap clicked that More color coding diagram Chose full-screen map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Home address - saw his house Property tax info stood out Likes the neighborhood data especially if
you are moving Parcels notices the census tracts layers but could not see where the boundaries
History of the population change - Wow - only looked at demographics and went to the census
reporter page tables Surprised by the large amount of data -- thinks it would be useful for Aldermen and
other community leaders Sees the use for contractors Notices the demolition permit which was part of
the school nearby
What was the most useful
information you found on
this page Why
Taxes and neighborhood data
What was the least useful information you found on this
page Why
PINs - wasnt sure what this meant
In what ways would you improve this Address Snapshot page
Design - would want more pop-up window to get more information Tabs to take to you each of the
sections of the Address Snapshot pages instead of the ads Wants to be able to go to more
importantinteresting parts Different background -- something more dynamic Better placement of the
23
ads felt like one was just in the middle
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Went to the full-screen map after looking at the map on the homepage (second thing) Checked and
unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight
train tracking associated with construction (with directions)
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Went to the full-screen map after looking at the map on the homepage (second thing) Checked and
unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight
train tracking associated with construction (with directions)
Did you find this
information useful
Yes
Why or why not
Next explore the site and choose something that youre interested in learning about
What did you choose
Top Companies
Tell us why you chose what you did and about your experience
Log in to Top Companies amp Architects verb to see Monthly subscription You get excitedand then
you have to pay more See a big use for contractors (used to be in construction - Local 1 Ironworks --
agile methodology) Blue1647 wants to expand to the Southside -- this would be really useful to them
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
24
Impressed by the website to learn more about Chicago Promote to get to know your city Checked
out the About Hot button topics and links to go to to make sure people see certain sites New articles
from newsletter Font a little bigger
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Critical as a techie but did not see too many problems on this site Interested in seeing a CUTGroup
profile
252015 53359 PM
25
Tester
4
Tester Profile (given by tester)
hardest worker
Proctored by
Josh Kalov
What type of device are you using for this test
Dell e6440 laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
Smartphone Android
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
2 - 3 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Local news Redeye 311 website
What information about a property is most useful to you when purchasing a home or other
property
previous owner What is the property actually worth
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Very Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Neutral
Violations at the address Neutral
Historic resources nearby Important
26
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It seems kind of confusing at first Im having trouble understanding specifically what it is for I do like
that it has the maps The map on the home page showing recent permits is useful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Draw custom place under permits - Companies places
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] Historic properties populations schools public transit crime rates building
improvements The ward community etc information is useful
What was the most useful
information you found on
this page Why
Neighborhood Data It is not
readily available
What was the least useful information you found on this
page Why
The comments section
In what ways would you improve this Address Snapshot page
Add Ground view (Google Street View)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
It is showing everything that was listed but now on the map The options could be more specific Days
for what - What does the days drop down mean Last 14 days
How useful do you find this information
27
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
It is showing everything that was listed but now on the map The options could be more specific Days
for what - What does the days drop down mean Last 14 days
Did you find this
information useful
Yes
Why or why not
It is quick and accessible It gives you the specific information you
need
Next explore the site and choose something that youre interested in learning about
What did you choose
Resources
Tell us why you chose what you did and about your experience
It tells you about the types of permits and fees It is understandable It gives you a list of assistance
programs It actually tells you what the permits are It is very useful
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
Be able to see the contractor reviews without logging in Make all the features accessible without logging
in Have pictures with the building permits table Make the contractors list more specific (by area) The
website is a little plain It could be more decorative It would nice if there was a link for information to
get a permit or request a demolition You cant access the services that it tells you about
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
28
It doesnt have a lot of ads It gives you a lot of choices and it is detailed about the properties on there
It is nice that it is up to date The year in review is nice because it shows progress It is amazing to have
all this information
252015 53446 PM
29
Tester
5
Tester Profile (given by tester)
Community Advocate
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
(Largelots) I just watch the news - Chicago Tribune (thats where i read about the lots)
What information about a property is most useful to you when purchasing a home or other
property
The value of the property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Important
30
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
(She also looks up realtorcom) Its a map And its showing me new constructions and demolitionson
a map
Explore the site Whats the first thing you do
Looking at the key to see what info is available what can it tell me
Tell us more about the first thing you did
Testers scrolls around - wants to use the satellite view If I can see it in real time itll tell me whats
there This site seems more for people who are developers owners If I was purchasing I would know
what these things would need
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Tester tried to enter an inexact address - though you could do an approx address Wow It has all the
information for my building - Zoning information doesnt have property tax information - no permits
found here No violations Tester found 107 violations According to the census we have the
demographics
What was the most useful
information you found on
this page Why
Its more useful to know that
its a TIF area I assuming zoning
helps that happen - and it has a
whole thing thats just zoning
What was the least useful information you found on this
page Why
The adjoining tracks - I dont know how I would use that
In what ways would you improve this Address Snapshot page
Can you make it 3D Everything else is cool Youve got the census track zoning (Oh When I put it in
satellite it is 3D Theres something about seeing something in real life that helps me get my
orientation)
Next under Find Permits choose in certain places amp boundaries
31
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Well its just giving me whats in the Chicagoland area and I can see right away where theyre building
the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of
permit Oh and itll give you the building names Several ways to look at this Clicked to see new
construction This seems pretty real time
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Well its just giving me whats in the Chicagoland area and I can see right away where theyre building
the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of
permit Oh and itll give you the building names Several ways to look at this Clicked to see new
construction This seems pretty real time
Did you find this
information useful
Yes
Why or why not
If I were a builder
Next explore the site and choose something that youre interested in learning about
What did you choose
How do I find out about more history research
Tell us why you chose what you did and about your experience
I just like to know whats in my neighborhood what Im next too - Curious Need to find comparison
charts architects
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
Its simple Pretty user friendly Um I dont know I guess I would -- I dunno Theres something a little
bit She asked who the audience was Could we go on this and go downtown and find major developers
32
They like that it has companies Wanted to cross reference election donations (In particular the Virgin
Hotel)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Something else we tested was more funds
252015 55330 PM
33
Tester
6
Tester Profile (given by tester)
Non-Profit Pro
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Hyperlocal newspapers community groups
What information about a property is most useful to you when purchasing a home or other
property
Proximity to public transportation home value
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Neutral
34
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Gives me a sense of the neighborhood lets me search for a property I might be interested in buying
gives me a full pic of whats going on there
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I checked to see if I could find my house and I couldnt so I figured that Id just browse
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at
neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The
LoopRiver North) I looked up my building and it gives me my alderman demographics of the
neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something
What was the most useful
information you found on
this page Why
The crime map is interesting -
its good to know that there
are no violations
What was the least useful information you found on this
page Why
Populatin wasnt useful because Im unsure what the neighborhood is
In what ways would you improve this Address Snapshot page
Id want violations to pop up first - have a learn moremore resources button Id want that to show up
first
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
35
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
Did you find this
information useful
Yes
Why or why not
Its certainly interesting - its defn intereting to see what types of new
buildings people are looking at
Next explore the site and choose something that youre interested in learning about
What did you choose
Looking at an address on Hamlin that was coded as a demoliation
Tell us why you chose what you did and about your experience
When she clicked the demolition - She saw that it was a nice house - wondering why its got so many
permits - why its being demod Ah she sees that the permit was for new constructin - but they have to
knock it down first Didnt realize the ads were ads at first
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I defn will We decided that we were going to look on Craigslist to find houses and this will let us get
some information in homes being sold by owners - sometimes its hard to get the story out of them
And its kinda fascinating to see new neighborhood
Do you like CUTGroup Did you like this CUTGroup test
36
Yes
Yes
Anything else to add
Works for a non-profit that has a website its interesting to learn how CUTgroup is done
252015 61849 PM
37
Tester
7
Tester Profile (given by tester)
iggys mom
Proctored by
Josh Kalov
What type of device are you using for this test
Dell e6440
Is this your normal device
that you use everyday
No
If not what is your primary device
windows laptop iphone
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
1 - 2 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Reading Logan Square list serv DNA Info
What information about a property is most useful to you when purchasing a home or other
property
Havent purchased before so not sure Previous purchase price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Neutral
Permits at the address Neutral
Violations at the address Important
Historic resources nearby Neutral
38
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
I always go to the map first Shows information on building permits Going to the map is more
interesting
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Navigated around the map on the home page It is easy to click on a point to get more information The
icons make sense Explored permit detail page Wondering how far back map on home page goes (what
is the definition of recent)
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when
they got it
What was the most useful
information you found on
this page Why
Finding the permit information
and getting permit details
Finding the PIN number
What was the least useful information you found on this
page Why
historic info is interesting but maybe not useful
In what ways would you improve this Address Snapshot page
I dont know what historic resources mean The most recent permits are more interesting than the map
and neighborhood data Move above those Nice having the alderman information
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
39
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
Did you find this
information useful
Yes
Why or why not
The ability to specify time frame
Next explore the site and choose something that youre interested in learning about
What did you choose
Permits Dashboard charts Year in Review
Tell us why you chose what you did and about your experience
Pages were not useful to me but might be for contractors or other people
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
The changes on the address snapshot page (moving permits above map and neighborhood data)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Site seems very usable
40
252015 63301 PM
41
Tester
8
Tester Profile (given by tester)
Community advocate AL
Proctored by
Steven Vance
What type of device are you using for this test
Dell (with ZoomText turned off)
Is this your normal device
that you use everyday
No
If not what is your primary device
Laptop at home desktop at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting
theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the
Chamber of Commerce websites or anything like that
What information about a property is most useful to you when purchasing a home or other
property
Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility
Cool things to do (bars) rentcost
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Important
Violations at the address Very Important
42
Historic resources nearby Important
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give
me a bunch of information about that address and the area (or maybe just that particular building but it
talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is
for houses or living spaces or just commercial
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
Its the first thing that came to mind Im curious about what it will say about this place where I live what
information it would show for this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Shows me a picture that I know is correct because thats what it is Its showing me the ward
neighborhood community area points it out on a map Its an interesting looking map [When prompted
he identified them as parcels] Got neighborhood data got property tax info Ive never paid property
tax their property tax bill is the first column there Im not sure what the assessment means Is that the
land or the building because I think it would be worth a lot more than that Its a fairly big building I
dont know what historic resources means I guess some buildings that are listed as having some historic
significance Theres a bunch of Ukrainian churches nearby
What was the most useful
information you found on
this page Why
Assessments and property
taxes would be important if I
were to live in this
neighborhood I would want to
know how much property
taxes Rent would be great
because it eats up 20-50 of
What was the least useful information you found on this
page Why
The permits stuff is kind of dry information Upgrade balcony Not
too necessary for me to know that
43
peoples income
In what ways would you improve this Address Snapshot page
Schools Ah its there I didnt look too closely there I see that these are schools where theyre
guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school
means All of this is cryptic
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
Did you find this
information useful
No
Why or why not
There was some issues finding the right place to type in a
neighborhood and where to input an address The list view of this (on
Places) is a little lengthy
Next explore the site and choose something that youre interested in learning about
What did you choose
Demolitions Tracker
44
Tell us why you chose what you did and about your experience
Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews
showing up and people there squatting when the demolition crews Im curious how many buildings get
destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a
nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I think its cool pretty interesting it would be more applicable er worthwhile for developers and
homeowners people moving less familiar with the city Fortunately my roommates did the leg work
finding this place we have a really cool landlord Moving sucks so you dont want to deal with that
Maybe down the line at some point I personally have no idea how good a school is That one that I walk
by a million times I dont know anything about it
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Less applicable to day to day life compared to the transit app I think I did one other with restaurant
inspection results (that was interesting but I havent used that at all)
252015 63416 PM
45
Tester
9
Tester Profile (given by tester)
First time looker
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
A lot of new restaurants coming in - maybe the grocery stores
What information about a property is most useful to you when purchasing a home or other
property
The price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Neutral
Violations at the address Very Important
Historic resources nearby Not at all important
46
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
For me I think its a map for looking for an address Notices the map first The map is very good here I
think that the picture is maybe should be bigger than the map - otherwise Im looking for some
directions website (Navigation website)
Explore the site Whats the first thing you do
Clicked on new permit picture
Tell us more about the first thing you did
Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK
ITS PART OF THE SITE) Theres not really any information I can see here The address that was
returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south
loop)
What was the most useful
information you found on
this page Why
Theres zoning information
here that tells me something
But its not useful to me
What was the least useful information you found on this
page Why
Not sure
In what ways would you improve this Address Snapshot page
List some more information here (Tester sees the neighborhood information) - I would like to know
the property information tax info neighborhood data
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
47
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
Did you find this
information useful
Yes
Why or why not
More clear to me - more logic I think If I see the place first I dont
know where it is The address number doesnt give me that
impression
Next explore the site and choose something that youre interested in learning about
What did you choose
Im wondering why the picture is changing
Tell us why you chose what you did and about your experience
Its kinda weird the pictures keep changing (The one showing the latest permit)
OVERALL REVIEW Do you like Chicago
Cityscape
No
Would you use Chicago Cityscape in the future
No
In what ways would you improve Chicago Cityscape
I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a
lot of words to read It might be useful because theres a lot of information - but if I just want to see
something I want to see then probably not my first choice Id still take a look (For the home we use
Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for
what I want to purchase So I think the picinformation drags too much of my attention Although I like
the map same thing I just realized that the search bar is the most important
48
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I think this website I need more time to explore It looks good for now - like the map the most But I
think the map is kinda too big for the first page Because its a home purchasing website Ill just type the
address where i want to buy I
252015 71125 PM
49
Tester
10
Tester Profile (given by tester)
Chicago Explorer
Proctored by
Daniel Ronan
What type of device are you using for this test
Dell Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iphone5 MacBook Pro at home
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info
Chicago
What information about a property is most useful to you when purchasing a home or other
property
Assuming location is first then price condition of property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Very Important
Historic resources nearby Neutral
50
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer
targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an
industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I
can get more information as a member seems like it - access to more data Announces more permits
that are entered
Explore the site Whats the first thing you do
Recent New Construction Permit Search is also very prominent
Tell us more about the first thing you did
Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this
part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it
looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in
West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to
be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info
- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The
pin on the map is not quite accurate but it says that the location is approximate
What was the most useful
information you found on
this page Why
The neighborhood data is
probably the most valuable
demographics schools
What was the least useful information you found on this
page Why
A lot of nearby information if I was looking for one address doesnt
think at all of the permits nearby would be that helpful information
balance seems off with this address and nearby permits
In what ways would you improve this Address Snapshot page
Headlines - Building information headline could encompass all the info on the page so it would be wise
to change this title There could be a more specific label such as Historic and Zoning information
51
Disappointed there was no historic resources survey information so that surprised me the fact that
there is none seems weird
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
Did you find this
information useful
Yes
Why or why not
Yes seeing the history of the neighborhood through permits is
interesting she thinks she could explore if she was starting a business
or looking for a property it would be useful I would be someone
who would not look for the last 14 days
Next explore the site and choose something that youre interested in learning about
What did you choose
New two story climbing wall [ADDRESS REMOVED]
Tell us why you chose what you did and about your experience
52
Caught her attention because it had a light blue pin Something that is slightly unusual - a two story
climbing activity
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
It seems very oriented to construction information not at all as marketable as sites such as Apartment
Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home
buying everyday Someone as interested in Chicago might like this more if it was more marketed to
them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup
Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is
getting people from the neighborhoods and not asking them to come to the Loop Become a member
and monitor building permits and violations for your clients - seems very corporate and not at all
accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is
more for professional purposes especially since they are from groups not individuals such as
homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken
as not an ad
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Wonders whether the test would be better targeted to respondents using a scenario-based track and
what they are trying to find Home business siting construction company builder etc
252015 72207 PM
53
Tester
11
Tester Profile (given by tester)
Architect Dropout
Proctored by
Sonja Marziano
What type of device are you using for this test
iPad
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhone pc laptop at home and work
What browser are you using right now
Safari
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps
What information about a property is most useful to you when purchasing a home or other
property
Location access to transit and sidewalks
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Neutral
54
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post
Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile
images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping
drawing custom place
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Clicked on map images (set up as tiles) could not interact with the map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for address tries to pre-populate with option but cannot access those options 915 W
Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is
similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking
which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title
gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling
below the map Top left frame is start gt moves right on the top navigator Jump to screen reader
users SR tag JAWS provides options to bypass or jump to certain sections of the site
What was the most useful
information you found on
this page Why
NA
What was the least useful information you found on this
page Why
NA
In what ways would you improve this Address Snapshot page
Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used
for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog
parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk
score
55
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
Did you find this
information useful
No
Why or why not
NA
Next explore the site and choose something that youre interested in learning about
What did you choose
NA
Tell us why you chose what you did and about your experience
NA
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
NA
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
56
Anything else to add
Maureen will be using her JAWS system and filling out the rest of the test at home
252015 72602 PM
57
Tester
12
Tester Profile (given by tester)
HomeSweet
Proctored by
Daniel X ONeil
What type of device are you using for this test
Dell Latitude E6440
Is this your normal device
that you use everyday
No
If not what is your primary device
Desktop computer at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
By walking or riding around the neighborhood and seeing them
What information about a property is most useful to you when purchasing a home or other
property
Price number of bedrooms condition of the home property tax photographs of interior and exterior--
as many as possible
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Important
58
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like its some sort of real estate website But it is more specific because its going to tell me
about the building and the location As a renter this is very important to me to see as a potential rental
space I see they have school information In Chicago I dont see that as reliable On real estate sites it
is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN
search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and
teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a
neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a
legend In the right hands this can be more and more useful Community organizers and people looking
to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats
delightful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Oh and I can look at whos doing what These are from all over the city If I were more
knowledgable I could use this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a
lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab
Checked on school Checked the info it comported with her knowledge Feels better when the crime is
in someones home
What was the most useful
information you found on
this page Why
The crime info was quite useful
because its interesting I can
use this to show my kid
What was the least useful information you found on this
page Why
The demographics because its not enough information It has a link
to go to the census But Id like to know average incon
In what ways would you improve this Address Snapshot page
59
Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks
indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights
Violations at this address How did I miss this She does not make comments but other people do
Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it
easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier
to read
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
Did you find this
information useful
Yes
Why or why not
Yes useful and fascinating
Next explore the site and choose something that youre interested in learning about
What did you choose
Stays on the map and scrolls south
Tell us why you chose what you did and about your experience
Found the house where her mother was born
OVERALL REVIEW Do you like Chicago
Cityscape
Would you use Chicago Cityscape in the future
60
Yes
Yes
In what ways would you improve Chicago Cityscape
Maybe they need to put a legend with all these little icons for less sophisticated users like me
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Its exciting to see stuff like this
252015 73202 PM
61
Tester
13
Tester Profile (given by tester)
Recurring Student
Proctored by
Christopher Whitaker
What type of device are you using for this test
PC Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhoneiPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you
hear things
What information about a property is most useful to you when purchasing a home or other
property
Utilities and what the average is - is rent including - history of whats happened for the past ten years
(roofs piping electric major issues) Like a complete diagnostic
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Neutral
Property tax Information Neutral
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Very Important
62
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like a place to enter in an address and see an image of the building a brief description and
basics about the community - and also the more political information (like which ward) Throws up a
map - looks like its annotated with constructions
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I entered my own address and it didnt find my address in historical data gives me zone information
light manufacturing Its actually showing the lot next door They just finished construction The area
used to be manufacturing
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
My home address
What was the most useful
information you found on
this page Why
It didnt show any useful info on
my building but interesting to
see nearby permits
What was the least useful information you found on this
page Why
Its kinda difficult - the zoning info is least useful mostly beacuse its
not there
In what ways would you improve this Address Snapshot page
I love historic building and know the history of our building - would like to have seen that Its really
cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what
the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at
2007)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
63
and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
Did you find this
information useful
Yes
Why or why not
I can see myself looking at this to see if something was issued (nearby
construction)
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by
estimated construction costs for the year which is kinda interesting because it shows the one we may be
hearing about the most My sister in law is an architect
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I liked the history information - like landmarks Id want to see some of that in here I find it really
interesting - and I think its important For example Why is this name super-popular (One of the first
64
people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our
building now that area is so built up and different) The schools expanding (Greektown)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Nope
252015 73412 PM
65
Make $20 for a test of a building projects website
Hi ltltFirst Namegtgt
Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website
This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards
Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form
We are planning to be in the Logan Square neighborhood for this test
We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers
For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago
Thanks for being a member of the CUTGroup As usual call or write with questions
Remember if you want to be a part of this test please complete this form
shyshy
Daniel X ONeil(773) 960shy6045
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66
doneilcctorg
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Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
Subscribe Share Past Issues Translate
68
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69
Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
Subscribe Share Past Issues Translate
70
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71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
Audience Throughout the test testers made mention of the targeted audience and made commented how certain
features are more useful to some groups and not others Here are a few responses from our testers
when asked how to improve Chicago Cityscape
Community Advocate AL (5) asked who the audience was She also asked if this could be
used to find major developers
Chicago Explorer (10) says ldquoit seems very oriented to construction information not at all
as marketable as sites such as Apartment Findersrdquo Chicago Explorer doesnt see this as
particularly useful for a homebuyer and thinks that it is more for professional purposes
Do you like CUTGroup Yes 100 (12)
No 0
Did you like this CUTGroup test
Yes 100 (12)
No 0
Anything else to add
Construction watcher (2) says ldquoI would like to see more tests in the future geared towards
issues for disabled people like apps that benefit people that are disabledrdquo
Community advocate (8) says ldquoLess applicable to day to day life compared to the transit
app I think I did one other with restaurant inspection results (that was interesting but I havent
used that at all)rdquo
Iggyrsquos Mom (7) says ldquoSite seems very usablerdquo
11
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
Results
Information 12 out of 13 testers are interested in learning more about what is being built or torn down in their
neighborhoods and most look to community news outlets (such as DNA Info or Everyblock) for this
type of information When learning about a property testers said that these are the most important
pieces of information property information tax information neighborhood data and violations at that
specific address
When testers were asked to search for an address in their neighborhood most of them searched for
their home addresses and called out these pieces of data on the Address Snapshot page
demographics Aldermenward information property taxes crimes and then permits While there was
not a one-sided response to the least useful information question a lot of testers had questions about
the data they were seeing on the pages Here are a couple of ways that testers would improve the
Address Snapshot page
Change up the design elements 5 out of 13 testers mentioned changing elements of the
color and design as ways to improve the Address Snapshot page HomeSweet (12) says
ldquoVisually the page is rather simplistic and not in a way that makes it easy to read Its not
immediately clear that the ad is an ad
Highlight or change information structure 3 testers thought that information on the
pages should change and different pieces of information should be highlighted Testers also
mentioned that there was a lot of information on these pages and it would be better if they
were organized with better definitions and descriptions
When looking at the permit information testers had an easier time navigating the permit information on
the map versus the information listed on the community or neighborhood area Testers again had a lot
of questions about the data they were looking at here are some examples
ldquoAre these permits already approvedrdquo -Big on Community amp IT Field geekchic (3)
ldquoTIF district I want to know what that isrdquo -Non-Profit Pro (6)
ldquoWhats to be gained by showing the total estimated costs of the projects What does change
time mean How do you get access to the records Do you have a way to get it quicklyrdquo ndash
Construction Watcher (2)
83 of testers thought that the permit information was useful or interesting Two testers wanted to
compare permit data in their neighborhood to other neighborhoods
Chicago Explorer (10) thought that seeing the history of the neighborhood through
permits is interesting
12
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
Usability For the most part testers found it very easy to navigate the website There was some confusion when
ads had a light background and matched Chicago Cityscape In addition testers had questions about the
map icons and had questions about the data types or the timeline of what was being displayed
When first exploring the website most testers did not an overwhelmingly clear first step or action 4
out of 13 testers (31) viewed or clicked on the map on the homepage 3 testers (25) typed in an
address while the rest of the testers did a variety of other first actions Most importantly when testers
were first reviewing the homepage 5 out of 13 testers (31) were not clear who the audience was
Audience Throughout the test testers mentioned useful and not useful information on every page and often
distinguished which information would be useful to one group but not to others As mentioned before
testers had questions about the audience ever since the start of the test
Architect Dropout (11) says ldquoIt doesnrsquot seem super targeted to your average Jane seems
targeted to a businessrdquo
Both HomeSweet (12) and Big on Community amp IT Field geekchic (3) said that
they thought this was a real estatehomebuyers website
Chicago Explorer (10) and First time looker (9) both mentioned the paid subscriptions on the
Find Permits community or neighborhood pages First time looker (9) thought the paywall in the
description stifles here curiosity She hasnt used it enough to make a decision - there is no information
on a trial readily available no free content on the outset which turns her off because she doesnt even
know if its valuable to her yet Chicago Explorer (10) added that ldquoSubscribe-- doesnt appeal to me
but would if I were a mogulrdquo
Chicago Cityscape has a great opportunity to teach residents about buildingproperty information and
permits and then provide a platform for residents to learn more about what is happening in their own
neighborhoods The best way that can happen is to continue to include definitions and descriptions of
terms so these topics become more accessible
It is also important to consider audience for this website and provide the proper pathways for
individuals to get the information that they need whether they are an involved community member
home buyer or a contractor Defining the purpose of this site and how this data is useful to multiple
groups of people at the beginning (on the homepage) will give individuals the grounding to use the data
provided
13
Tester
1
Tester Profile (given by tester)
Home buyer
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
No
How do you find out about these changes in your neighborhood
Walking around
What information about a property is most useful to you when purchasing a home or other
property
The size of the apartment
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Very Important
Historic resources nearby Very Important
14
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Map of a certain area - looks like its showing construction permits for a specific location in the
neighborhood - shows whats around The tester first noticed the map and that it lists different permits
for different locations
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
It opened a link Im looking to see what it is Looks like its either a store or a service for plumbing and
sewers (Clicked because it was highlighted on the map)
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I went to Wicker Park but it couldnt find it in the search (Typed in Wicker Park - expecting to find the
neighborhood) I googled my home address and I see a map of different buildings around it Its telling me
data about demographics in the neighborhood which I find interesting It shows where the schools train
stations are (which for me is very important) and also talks about crime (Pleased to know that theres
no crime in the area)
What was the most useful
information you found on
this page Why
The train station because I use
public transit
What was the least useful information you found on this
page Why
Schools - I wouldnt send kids to these schools
In what ways would you improve this Address Snapshot page
information about restaurants or entertainment - a link to be able to find laundromats
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
15
The map shows Chicago and different suburbs with numbers - I assume the number are associated with
the number of permits in the area I can zoom in and see the number of permits requested in different
area Some have numbers and some have the little screwdrivers Push-pins And when I click on it it
tells me whats going on For example a renovation
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The map shows Chicago and different suburbs with numbers - I assume the number are associated with
the number of permits in the area I can zoom in and see the number of permits requested in different
area Some have numbers and some have the little screwdrivers Push-pins And when I click on it it
tells me whats going on For example a renovation
Did you find this
information useful
No
Why or why not
I dont really use this information when looking for a house
Next explore the site and choose something that youre interested in learning about
What did you choose
I chose architects
Tell us why you chose what you did and about your experience
Might be useful - They also tell me what people charge - which is useful
OVERALL REVIEW Do you like Chicago
Cityscape
No
Would you use Chicago Cityscape in the future
No
In what ways would you improve Chicago Cityscape
Its very basic - not too many colors I would prefer something more colorful to make the information
pop - It looks like a fake site to me If I was looking for houses to rentbuy Id go to sites like
properties or Rentcom (Redfin does this too)
Do you like CUTGroup Did you like this CUTGroup test
16
Yes
Yes
Anything else to add
Pretty exciting
252015 44452 PM
17
Tester
2
Tester Profile (given by tester)
Construction watcher
Proctored by
Steven
What type of device are you using for this test
Dell laptop with ZoomText
Is this your normal device
that you use everyday
No
If not what is your primary device
iPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
2 - 3 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Walking around TV stations (ABC7)
What information about a property is most useful to you when purchasing a home or other
property
Whether its new or old the condition of the property I would like to have a home inspection and the
price and the location
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Important
Property tax Information Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Slightly important
18
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
This website is talking about building permits and things that have been done to the properties Its
asking you to put in an address The map shows the details on the building tells you the address I like
that thats a good way to be nosy and see what people are doing to their houses Its a cool website so
far
Explore the site Whats the first thing you do
Clicked All Permits List
Tell us more about the first thing you did
I would prefer to look at the individual list because the full-screen map didnt show any details on the
individual permits They dont give you any details about what youre going to find when you click on it
Its easier to see and scroll down the list I like the full-screen map because you dont have to scroll
around so much to find something to click on Top 4 isnt very helpful to me it means what people
clicked on the most It should say most popular permit types if theyre the ones most frequently coming
in
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for my home address [ADDRESS REMOVED] I dont know what the Chicago Historic
Resources Survey is The zoning info thats good there What does the zoning district mean There are
two different bullet points here that indicates two different sections Take the other dot out and make it
one section Or simply have an information thing to click to figure out what it means or put that
somewhere else on the page Or a list of what all the codes mean The zoning thing thats a business
permit from September 2014 [Tester] was a little confused about the connection between the map and
the zoning information [The green Census tract overlay is hard to see]
What was the most useful
information you found on
this page Why
I think the maps most useful if
you know what box to click on
in the layers list
What was the least useful information you found on this
page Why
Zoning is a bit confuse but its not necessarily the least useful I dont
see anything unuseful
19
In what ways would you improve this Address Snapshot page
Take the zoning bullet point out The color of the on the map Maybe you would do better if thats a
bold black line Research with eye doctors or someone who knows more about that what people who
are color blind can see
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen
The mouse pointer reappears when you hover on the Leaflet permit clusters
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen
The mouse pointer reappears when you hover on the Leaflet permit clusters
Did you find this
information useful
Yes
Why or why not
Except the issue described above
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I see the name of the architect Lets see what Richard Fencl is doing Hows it sorted (Its sorted by the
total value of the projects theyre working on) Shouldnt it be based on consumer reports Or what
their standing is in the community [The middle of the page which would be a login form is missing]
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
20
In what ways would you improve Chicago Cityscape
After it gets some improvements Is it just the city or is it nationwide [Its just the city] Theres all of
these databases all over the country Why not have one website that has all of this information in one
place Lets say I want to move to Florida and I type in that address and then I get all of the same
information Add a ticker to the top of the page What would I say Find some interesting information to
put in the ticker Is there crime data (Yes showed him the Crime tab on Neighborhood Data on
Address Snapshot that leads to the Chicago Tribune) He pointed out that there may alternative
websites like SpotCrime Population is demographics might be clearer that this is a population chart
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I would like to see more tests in the future geared towards issues for disabled people like apps that can
benefit people that are disabled
252015 52908 PM
21
Tester
3
Tester Profile (given by tester)
Big on Community amp IT Field geekchic
Proctored by
Sonja Marziano
What type of device are you using for this test
HP probook Windows 7
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Newsletters recently been networking Tom Tresser CivicLab knowledgable about the TIF Illumination
Project
What information about a property is most useful to you when purchasing a home or other
property
Property value good education in area access to public transit access to marketplaces
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Neutral
22
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
First glance typical homebuyer website to show homes and locations Looks like Google Maps - maybe
directions Posts (permits) to give information from different homes in different wards This is pretty
awesome Easy to understand Buttons are big More detail with construction -- thinking about
commuting
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Wanted to check the map drawn to that Chose the warning sign because human nature - provided
demolition information Box was locked behind the key Wanted to explore the map The permit post
looked almost like an ad Interested in the satellite feed Explored the map and was interested in
OpenStreetMap clicked that More color coding diagram Chose full-screen map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Home address - saw his house Property tax info stood out Likes the neighborhood data especially if
you are moving Parcels notices the census tracts layers but could not see where the boundaries
History of the population change - Wow - only looked at demographics and went to the census
reporter page tables Surprised by the large amount of data -- thinks it would be useful for Aldermen and
other community leaders Sees the use for contractors Notices the demolition permit which was part of
the school nearby
What was the most useful
information you found on
this page Why
Taxes and neighborhood data
What was the least useful information you found on this
page Why
PINs - wasnt sure what this meant
In what ways would you improve this Address Snapshot page
Design - would want more pop-up window to get more information Tabs to take to you each of the
sections of the Address Snapshot pages instead of the ads Wants to be able to go to more
importantinteresting parts Different background -- something more dynamic Better placement of the
23
ads felt like one was just in the middle
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Went to the full-screen map after looking at the map on the homepage (second thing) Checked and
unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight
train tracking associated with construction (with directions)
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Went to the full-screen map after looking at the map on the homepage (second thing) Checked and
unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight
train tracking associated with construction (with directions)
Did you find this
information useful
Yes
Why or why not
Next explore the site and choose something that youre interested in learning about
What did you choose
Top Companies
Tell us why you chose what you did and about your experience
Log in to Top Companies amp Architects verb to see Monthly subscription You get excitedand then
you have to pay more See a big use for contractors (used to be in construction - Local 1 Ironworks --
agile methodology) Blue1647 wants to expand to the Southside -- this would be really useful to them
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
24
Impressed by the website to learn more about Chicago Promote to get to know your city Checked
out the About Hot button topics and links to go to to make sure people see certain sites New articles
from newsletter Font a little bigger
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Critical as a techie but did not see too many problems on this site Interested in seeing a CUTGroup
profile
252015 53359 PM
25
Tester
4
Tester Profile (given by tester)
hardest worker
Proctored by
Josh Kalov
What type of device are you using for this test
Dell e6440 laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
Smartphone Android
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
2 - 3 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Local news Redeye 311 website
What information about a property is most useful to you when purchasing a home or other
property
previous owner What is the property actually worth
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Very Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Neutral
Violations at the address Neutral
Historic resources nearby Important
26
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It seems kind of confusing at first Im having trouble understanding specifically what it is for I do like
that it has the maps The map on the home page showing recent permits is useful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Draw custom place under permits - Companies places
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] Historic properties populations schools public transit crime rates building
improvements The ward community etc information is useful
What was the most useful
information you found on
this page Why
Neighborhood Data It is not
readily available
What was the least useful information you found on this
page Why
The comments section
In what ways would you improve this Address Snapshot page
Add Ground view (Google Street View)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
It is showing everything that was listed but now on the map The options could be more specific Days
for what - What does the days drop down mean Last 14 days
How useful do you find this information
27
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
It is showing everything that was listed but now on the map The options could be more specific Days
for what - What does the days drop down mean Last 14 days
Did you find this
information useful
Yes
Why or why not
It is quick and accessible It gives you the specific information you
need
Next explore the site and choose something that youre interested in learning about
What did you choose
Resources
Tell us why you chose what you did and about your experience
It tells you about the types of permits and fees It is understandable It gives you a list of assistance
programs It actually tells you what the permits are It is very useful
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
Be able to see the contractor reviews without logging in Make all the features accessible without logging
in Have pictures with the building permits table Make the contractors list more specific (by area) The
website is a little plain It could be more decorative It would nice if there was a link for information to
get a permit or request a demolition You cant access the services that it tells you about
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
28
It doesnt have a lot of ads It gives you a lot of choices and it is detailed about the properties on there
It is nice that it is up to date The year in review is nice because it shows progress It is amazing to have
all this information
252015 53446 PM
29
Tester
5
Tester Profile (given by tester)
Community Advocate
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
(Largelots) I just watch the news - Chicago Tribune (thats where i read about the lots)
What information about a property is most useful to you when purchasing a home or other
property
The value of the property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Important
30
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
(She also looks up realtorcom) Its a map And its showing me new constructions and demolitionson
a map
Explore the site Whats the first thing you do
Looking at the key to see what info is available what can it tell me
Tell us more about the first thing you did
Testers scrolls around - wants to use the satellite view If I can see it in real time itll tell me whats
there This site seems more for people who are developers owners If I was purchasing I would know
what these things would need
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Tester tried to enter an inexact address - though you could do an approx address Wow It has all the
information for my building - Zoning information doesnt have property tax information - no permits
found here No violations Tester found 107 violations According to the census we have the
demographics
What was the most useful
information you found on
this page Why
Its more useful to know that
its a TIF area I assuming zoning
helps that happen - and it has a
whole thing thats just zoning
What was the least useful information you found on this
page Why
The adjoining tracks - I dont know how I would use that
In what ways would you improve this Address Snapshot page
Can you make it 3D Everything else is cool Youve got the census track zoning (Oh When I put it in
satellite it is 3D Theres something about seeing something in real life that helps me get my
orientation)
Next under Find Permits choose in certain places amp boundaries
31
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Well its just giving me whats in the Chicagoland area and I can see right away where theyre building
the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of
permit Oh and itll give you the building names Several ways to look at this Clicked to see new
construction This seems pretty real time
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Well its just giving me whats in the Chicagoland area and I can see right away where theyre building
the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of
permit Oh and itll give you the building names Several ways to look at this Clicked to see new
construction This seems pretty real time
Did you find this
information useful
Yes
Why or why not
If I were a builder
Next explore the site and choose something that youre interested in learning about
What did you choose
How do I find out about more history research
Tell us why you chose what you did and about your experience
I just like to know whats in my neighborhood what Im next too - Curious Need to find comparison
charts architects
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
Its simple Pretty user friendly Um I dont know I guess I would -- I dunno Theres something a little
bit She asked who the audience was Could we go on this and go downtown and find major developers
32
They like that it has companies Wanted to cross reference election donations (In particular the Virgin
Hotel)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Something else we tested was more funds
252015 55330 PM
33
Tester
6
Tester Profile (given by tester)
Non-Profit Pro
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Hyperlocal newspapers community groups
What information about a property is most useful to you when purchasing a home or other
property
Proximity to public transportation home value
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Neutral
34
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Gives me a sense of the neighborhood lets me search for a property I might be interested in buying
gives me a full pic of whats going on there
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I checked to see if I could find my house and I couldnt so I figured that Id just browse
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at
neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The
LoopRiver North) I looked up my building and it gives me my alderman demographics of the
neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something
What was the most useful
information you found on
this page Why
The crime map is interesting -
its good to know that there
are no violations
What was the least useful information you found on this
page Why
Populatin wasnt useful because Im unsure what the neighborhood is
In what ways would you improve this Address Snapshot page
Id want violations to pop up first - have a learn moremore resources button Id want that to show up
first
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
35
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
Did you find this
information useful
Yes
Why or why not
Its certainly interesting - its defn intereting to see what types of new
buildings people are looking at
Next explore the site and choose something that youre interested in learning about
What did you choose
Looking at an address on Hamlin that was coded as a demoliation
Tell us why you chose what you did and about your experience
When she clicked the demolition - She saw that it was a nice house - wondering why its got so many
permits - why its being demod Ah she sees that the permit was for new constructin - but they have to
knock it down first Didnt realize the ads were ads at first
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I defn will We decided that we were going to look on Craigslist to find houses and this will let us get
some information in homes being sold by owners - sometimes its hard to get the story out of them
And its kinda fascinating to see new neighborhood
Do you like CUTGroup Did you like this CUTGroup test
36
Yes
Yes
Anything else to add
Works for a non-profit that has a website its interesting to learn how CUTgroup is done
252015 61849 PM
37
Tester
7
Tester Profile (given by tester)
iggys mom
Proctored by
Josh Kalov
What type of device are you using for this test
Dell e6440
Is this your normal device
that you use everyday
No
If not what is your primary device
windows laptop iphone
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
1 - 2 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Reading Logan Square list serv DNA Info
What information about a property is most useful to you when purchasing a home or other
property
Havent purchased before so not sure Previous purchase price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Neutral
Permits at the address Neutral
Violations at the address Important
Historic resources nearby Neutral
38
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
I always go to the map first Shows information on building permits Going to the map is more
interesting
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Navigated around the map on the home page It is easy to click on a point to get more information The
icons make sense Explored permit detail page Wondering how far back map on home page goes (what
is the definition of recent)
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when
they got it
What was the most useful
information you found on
this page Why
Finding the permit information
and getting permit details
Finding the PIN number
What was the least useful information you found on this
page Why
historic info is interesting but maybe not useful
In what ways would you improve this Address Snapshot page
I dont know what historic resources mean The most recent permits are more interesting than the map
and neighborhood data Move above those Nice having the alderman information
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
39
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
Did you find this
information useful
Yes
Why or why not
The ability to specify time frame
Next explore the site and choose something that youre interested in learning about
What did you choose
Permits Dashboard charts Year in Review
Tell us why you chose what you did and about your experience
Pages were not useful to me but might be for contractors or other people
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
The changes on the address snapshot page (moving permits above map and neighborhood data)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Site seems very usable
40
252015 63301 PM
41
Tester
8
Tester Profile (given by tester)
Community advocate AL
Proctored by
Steven Vance
What type of device are you using for this test
Dell (with ZoomText turned off)
Is this your normal device
that you use everyday
No
If not what is your primary device
Laptop at home desktop at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting
theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the
Chamber of Commerce websites or anything like that
What information about a property is most useful to you when purchasing a home or other
property
Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility
Cool things to do (bars) rentcost
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Important
Violations at the address Very Important
42
Historic resources nearby Important
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give
me a bunch of information about that address and the area (or maybe just that particular building but it
talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is
for houses or living spaces or just commercial
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
Its the first thing that came to mind Im curious about what it will say about this place where I live what
information it would show for this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Shows me a picture that I know is correct because thats what it is Its showing me the ward
neighborhood community area points it out on a map Its an interesting looking map [When prompted
he identified them as parcels] Got neighborhood data got property tax info Ive never paid property
tax their property tax bill is the first column there Im not sure what the assessment means Is that the
land or the building because I think it would be worth a lot more than that Its a fairly big building I
dont know what historic resources means I guess some buildings that are listed as having some historic
significance Theres a bunch of Ukrainian churches nearby
What was the most useful
information you found on
this page Why
Assessments and property
taxes would be important if I
were to live in this
neighborhood I would want to
know how much property
taxes Rent would be great
because it eats up 20-50 of
What was the least useful information you found on this
page Why
The permits stuff is kind of dry information Upgrade balcony Not
too necessary for me to know that
43
peoples income
In what ways would you improve this Address Snapshot page
Schools Ah its there I didnt look too closely there I see that these are schools where theyre
guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school
means All of this is cryptic
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
Did you find this
information useful
No
Why or why not
There was some issues finding the right place to type in a
neighborhood and where to input an address The list view of this (on
Places) is a little lengthy
Next explore the site and choose something that youre interested in learning about
What did you choose
Demolitions Tracker
44
Tell us why you chose what you did and about your experience
Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews
showing up and people there squatting when the demolition crews Im curious how many buildings get
destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a
nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I think its cool pretty interesting it would be more applicable er worthwhile for developers and
homeowners people moving less familiar with the city Fortunately my roommates did the leg work
finding this place we have a really cool landlord Moving sucks so you dont want to deal with that
Maybe down the line at some point I personally have no idea how good a school is That one that I walk
by a million times I dont know anything about it
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Less applicable to day to day life compared to the transit app I think I did one other with restaurant
inspection results (that was interesting but I havent used that at all)
252015 63416 PM
45
Tester
9
Tester Profile (given by tester)
First time looker
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
A lot of new restaurants coming in - maybe the grocery stores
What information about a property is most useful to you when purchasing a home or other
property
The price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Neutral
Violations at the address Very Important
Historic resources nearby Not at all important
46
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
For me I think its a map for looking for an address Notices the map first The map is very good here I
think that the picture is maybe should be bigger than the map - otherwise Im looking for some
directions website (Navigation website)
Explore the site Whats the first thing you do
Clicked on new permit picture
Tell us more about the first thing you did
Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK
ITS PART OF THE SITE) Theres not really any information I can see here The address that was
returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south
loop)
What was the most useful
information you found on
this page Why
Theres zoning information
here that tells me something
But its not useful to me
What was the least useful information you found on this
page Why
Not sure
In what ways would you improve this Address Snapshot page
List some more information here (Tester sees the neighborhood information) - I would like to know
the property information tax info neighborhood data
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
47
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
Did you find this
information useful
Yes
Why or why not
More clear to me - more logic I think If I see the place first I dont
know where it is The address number doesnt give me that
impression
Next explore the site and choose something that youre interested in learning about
What did you choose
Im wondering why the picture is changing
Tell us why you chose what you did and about your experience
Its kinda weird the pictures keep changing (The one showing the latest permit)
OVERALL REVIEW Do you like Chicago
Cityscape
No
Would you use Chicago Cityscape in the future
No
In what ways would you improve Chicago Cityscape
I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a
lot of words to read It might be useful because theres a lot of information - but if I just want to see
something I want to see then probably not my first choice Id still take a look (For the home we use
Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for
what I want to purchase So I think the picinformation drags too much of my attention Although I like
the map same thing I just realized that the search bar is the most important
48
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I think this website I need more time to explore It looks good for now - like the map the most But I
think the map is kinda too big for the first page Because its a home purchasing website Ill just type the
address where i want to buy I
252015 71125 PM
49
Tester
10
Tester Profile (given by tester)
Chicago Explorer
Proctored by
Daniel Ronan
What type of device are you using for this test
Dell Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iphone5 MacBook Pro at home
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info
Chicago
What information about a property is most useful to you when purchasing a home or other
property
Assuming location is first then price condition of property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Very Important
Historic resources nearby Neutral
50
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer
targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an
industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I
can get more information as a member seems like it - access to more data Announces more permits
that are entered
Explore the site Whats the first thing you do
Recent New Construction Permit Search is also very prominent
Tell us more about the first thing you did
Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this
part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it
looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in
West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to
be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info
- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The
pin on the map is not quite accurate but it says that the location is approximate
What was the most useful
information you found on
this page Why
The neighborhood data is
probably the most valuable
demographics schools
What was the least useful information you found on this
page Why
A lot of nearby information if I was looking for one address doesnt
think at all of the permits nearby would be that helpful information
balance seems off with this address and nearby permits
In what ways would you improve this Address Snapshot page
Headlines - Building information headline could encompass all the info on the page so it would be wise
to change this title There could be a more specific label such as Historic and Zoning information
51
Disappointed there was no historic resources survey information so that surprised me the fact that
there is none seems weird
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
Did you find this
information useful
Yes
Why or why not
Yes seeing the history of the neighborhood through permits is
interesting she thinks she could explore if she was starting a business
or looking for a property it would be useful I would be someone
who would not look for the last 14 days
Next explore the site and choose something that youre interested in learning about
What did you choose
New two story climbing wall [ADDRESS REMOVED]
Tell us why you chose what you did and about your experience
52
Caught her attention because it had a light blue pin Something that is slightly unusual - a two story
climbing activity
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
It seems very oriented to construction information not at all as marketable as sites such as Apartment
Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home
buying everyday Someone as interested in Chicago might like this more if it was more marketed to
them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup
Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is
getting people from the neighborhoods and not asking them to come to the Loop Become a member
and monitor building permits and violations for your clients - seems very corporate and not at all
accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is
more for professional purposes especially since they are from groups not individuals such as
homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken
as not an ad
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Wonders whether the test would be better targeted to respondents using a scenario-based track and
what they are trying to find Home business siting construction company builder etc
252015 72207 PM
53
Tester
11
Tester Profile (given by tester)
Architect Dropout
Proctored by
Sonja Marziano
What type of device are you using for this test
iPad
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhone pc laptop at home and work
What browser are you using right now
Safari
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps
What information about a property is most useful to you when purchasing a home or other
property
Location access to transit and sidewalks
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Neutral
54
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post
Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile
images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping
drawing custom place
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Clicked on map images (set up as tiles) could not interact with the map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for address tries to pre-populate with option but cannot access those options 915 W
Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is
similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking
which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title
gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling
below the map Top left frame is start gt moves right on the top navigator Jump to screen reader
users SR tag JAWS provides options to bypass or jump to certain sections of the site
What was the most useful
information you found on
this page Why
NA
What was the least useful information you found on this
page Why
NA
In what ways would you improve this Address Snapshot page
Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used
for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog
parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk
score
55
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
Did you find this
information useful
No
Why or why not
NA
Next explore the site and choose something that youre interested in learning about
What did you choose
NA
Tell us why you chose what you did and about your experience
NA
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
NA
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
56
Anything else to add
Maureen will be using her JAWS system and filling out the rest of the test at home
252015 72602 PM
57
Tester
12
Tester Profile (given by tester)
HomeSweet
Proctored by
Daniel X ONeil
What type of device are you using for this test
Dell Latitude E6440
Is this your normal device
that you use everyday
No
If not what is your primary device
Desktop computer at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
By walking or riding around the neighborhood and seeing them
What information about a property is most useful to you when purchasing a home or other
property
Price number of bedrooms condition of the home property tax photographs of interior and exterior--
as many as possible
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Important
58
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like its some sort of real estate website But it is more specific because its going to tell me
about the building and the location As a renter this is very important to me to see as a potential rental
space I see they have school information In Chicago I dont see that as reliable On real estate sites it
is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN
search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and
teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a
neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a
legend In the right hands this can be more and more useful Community organizers and people looking
to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats
delightful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Oh and I can look at whos doing what These are from all over the city If I were more
knowledgable I could use this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a
lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab
Checked on school Checked the info it comported with her knowledge Feels better when the crime is
in someones home
What was the most useful
information you found on
this page Why
The crime info was quite useful
because its interesting I can
use this to show my kid
What was the least useful information you found on this
page Why
The demographics because its not enough information It has a link
to go to the census But Id like to know average incon
In what ways would you improve this Address Snapshot page
59
Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks
indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights
Violations at this address How did I miss this She does not make comments but other people do
Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it
easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier
to read
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
Did you find this
information useful
Yes
Why or why not
Yes useful and fascinating
Next explore the site and choose something that youre interested in learning about
What did you choose
Stays on the map and scrolls south
Tell us why you chose what you did and about your experience
Found the house where her mother was born
OVERALL REVIEW Do you like Chicago
Cityscape
Would you use Chicago Cityscape in the future
60
Yes
Yes
In what ways would you improve Chicago Cityscape
Maybe they need to put a legend with all these little icons for less sophisticated users like me
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Its exciting to see stuff like this
252015 73202 PM
61
Tester
13
Tester Profile (given by tester)
Recurring Student
Proctored by
Christopher Whitaker
What type of device are you using for this test
PC Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhoneiPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you
hear things
What information about a property is most useful to you when purchasing a home or other
property
Utilities and what the average is - is rent including - history of whats happened for the past ten years
(roofs piping electric major issues) Like a complete diagnostic
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Neutral
Property tax Information Neutral
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Very Important
62
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like a place to enter in an address and see an image of the building a brief description and
basics about the community - and also the more political information (like which ward) Throws up a
map - looks like its annotated with constructions
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I entered my own address and it didnt find my address in historical data gives me zone information
light manufacturing Its actually showing the lot next door They just finished construction The area
used to be manufacturing
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
My home address
What was the most useful
information you found on
this page Why
It didnt show any useful info on
my building but interesting to
see nearby permits
What was the least useful information you found on this
page Why
Its kinda difficult - the zoning info is least useful mostly beacuse its
not there
In what ways would you improve this Address Snapshot page
I love historic building and know the history of our building - would like to have seen that Its really
cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what
the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at
2007)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
63
and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
Did you find this
information useful
Yes
Why or why not
I can see myself looking at this to see if something was issued (nearby
construction)
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by
estimated construction costs for the year which is kinda interesting because it shows the one we may be
hearing about the most My sister in law is an architect
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I liked the history information - like landmarks Id want to see some of that in here I find it really
interesting - and I think its important For example Why is this name super-popular (One of the first
64
people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our
building now that area is so built up and different) The schools expanding (Greektown)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Nope
252015 73412 PM
65
Make $20 for a test of a building projects website
Hi ltltFirst Namegtgt
Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website
This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards
Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form
We are planning to be in the Logan Square neighborhood for this test
We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers
For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago
Thanks for being a member of the CUTGroup As usual call or write with questions
Remember if you want to be a part of this test please complete this form
shyshy
Daniel X ONeil(773) 960shy6045
Subscribe Share Past Issues Translate
66
doneilcctorg
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
67
Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
Subscribe Share Past Issues Translate
68
Daniel X ONeil(773) 960shy6045doneilcctorg
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
69
Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
Subscribe Share Past Issues Translate
70
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
0 0 0
71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
Results
Information 12 out of 13 testers are interested in learning more about what is being built or torn down in their
neighborhoods and most look to community news outlets (such as DNA Info or Everyblock) for this
type of information When learning about a property testers said that these are the most important
pieces of information property information tax information neighborhood data and violations at that
specific address
When testers were asked to search for an address in their neighborhood most of them searched for
their home addresses and called out these pieces of data on the Address Snapshot page
demographics Aldermenward information property taxes crimes and then permits While there was
not a one-sided response to the least useful information question a lot of testers had questions about
the data they were seeing on the pages Here are a couple of ways that testers would improve the
Address Snapshot page
Change up the design elements 5 out of 13 testers mentioned changing elements of the
color and design as ways to improve the Address Snapshot page HomeSweet (12) says
ldquoVisually the page is rather simplistic and not in a way that makes it easy to read Its not
immediately clear that the ad is an ad
Highlight or change information structure 3 testers thought that information on the
pages should change and different pieces of information should be highlighted Testers also
mentioned that there was a lot of information on these pages and it would be better if they
were organized with better definitions and descriptions
When looking at the permit information testers had an easier time navigating the permit information on
the map versus the information listed on the community or neighborhood area Testers again had a lot
of questions about the data they were looking at here are some examples
ldquoAre these permits already approvedrdquo -Big on Community amp IT Field geekchic (3)
ldquoTIF district I want to know what that isrdquo -Non-Profit Pro (6)
ldquoWhats to be gained by showing the total estimated costs of the projects What does change
time mean How do you get access to the records Do you have a way to get it quicklyrdquo ndash
Construction Watcher (2)
83 of testers thought that the permit information was useful or interesting Two testers wanted to
compare permit data in their neighborhood to other neighborhoods
Chicago Explorer (10) thought that seeing the history of the neighborhood through
permits is interesting
12
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
Usability For the most part testers found it very easy to navigate the website There was some confusion when
ads had a light background and matched Chicago Cityscape In addition testers had questions about the
map icons and had questions about the data types or the timeline of what was being displayed
When first exploring the website most testers did not an overwhelmingly clear first step or action 4
out of 13 testers (31) viewed or clicked on the map on the homepage 3 testers (25) typed in an
address while the rest of the testers did a variety of other first actions Most importantly when testers
were first reviewing the homepage 5 out of 13 testers (31) were not clear who the audience was
Audience Throughout the test testers mentioned useful and not useful information on every page and often
distinguished which information would be useful to one group but not to others As mentioned before
testers had questions about the audience ever since the start of the test
Architect Dropout (11) says ldquoIt doesnrsquot seem super targeted to your average Jane seems
targeted to a businessrdquo
Both HomeSweet (12) and Big on Community amp IT Field geekchic (3) said that
they thought this was a real estatehomebuyers website
Chicago Explorer (10) and First time looker (9) both mentioned the paid subscriptions on the
Find Permits community or neighborhood pages First time looker (9) thought the paywall in the
description stifles here curiosity She hasnt used it enough to make a decision - there is no information
on a trial readily available no free content on the outset which turns her off because she doesnt even
know if its valuable to her yet Chicago Explorer (10) added that ldquoSubscribe-- doesnt appeal to me
but would if I were a mogulrdquo
Chicago Cityscape has a great opportunity to teach residents about buildingproperty information and
permits and then provide a platform for residents to learn more about what is happening in their own
neighborhoods The best way that can happen is to continue to include definitions and descriptions of
terms so these topics become more accessible
It is also important to consider audience for this website and provide the proper pathways for
individuals to get the information that they need whether they are an involved community member
home buyer or a contractor Defining the purpose of this site and how this data is useful to multiple
groups of people at the beginning (on the homepage) will give individuals the grounding to use the data
provided
13
Tester
1
Tester Profile (given by tester)
Home buyer
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
No
How do you find out about these changes in your neighborhood
Walking around
What information about a property is most useful to you when purchasing a home or other
property
The size of the apartment
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Very Important
Historic resources nearby Very Important
14
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Map of a certain area - looks like its showing construction permits for a specific location in the
neighborhood - shows whats around The tester first noticed the map and that it lists different permits
for different locations
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
It opened a link Im looking to see what it is Looks like its either a store or a service for plumbing and
sewers (Clicked because it was highlighted on the map)
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I went to Wicker Park but it couldnt find it in the search (Typed in Wicker Park - expecting to find the
neighborhood) I googled my home address and I see a map of different buildings around it Its telling me
data about demographics in the neighborhood which I find interesting It shows where the schools train
stations are (which for me is very important) and also talks about crime (Pleased to know that theres
no crime in the area)
What was the most useful
information you found on
this page Why
The train station because I use
public transit
What was the least useful information you found on this
page Why
Schools - I wouldnt send kids to these schools
In what ways would you improve this Address Snapshot page
information about restaurants or entertainment - a link to be able to find laundromats
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
15
The map shows Chicago and different suburbs with numbers - I assume the number are associated with
the number of permits in the area I can zoom in and see the number of permits requested in different
area Some have numbers and some have the little screwdrivers Push-pins And when I click on it it
tells me whats going on For example a renovation
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The map shows Chicago and different suburbs with numbers - I assume the number are associated with
the number of permits in the area I can zoom in and see the number of permits requested in different
area Some have numbers and some have the little screwdrivers Push-pins And when I click on it it
tells me whats going on For example a renovation
Did you find this
information useful
No
Why or why not
I dont really use this information when looking for a house
Next explore the site and choose something that youre interested in learning about
What did you choose
I chose architects
Tell us why you chose what you did and about your experience
Might be useful - They also tell me what people charge - which is useful
OVERALL REVIEW Do you like Chicago
Cityscape
No
Would you use Chicago Cityscape in the future
No
In what ways would you improve Chicago Cityscape
Its very basic - not too many colors I would prefer something more colorful to make the information
pop - It looks like a fake site to me If I was looking for houses to rentbuy Id go to sites like
properties or Rentcom (Redfin does this too)
Do you like CUTGroup Did you like this CUTGroup test
16
Yes
Yes
Anything else to add
Pretty exciting
252015 44452 PM
17
Tester
2
Tester Profile (given by tester)
Construction watcher
Proctored by
Steven
What type of device are you using for this test
Dell laptop with ZoomText
Is this your normal device
that you use everyday
No
If not what is your primary device
iPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
2 - 3 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Walking around TV stations (ABC7)
What information about a property is most useful to you when purchasing a home or other
property
Whether its new or old the condition of the property I would like to have a home inspection and the
price and the location
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Important
Property tax Information Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Slightly important
18
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
This website is talking about building permits and things that have been done to the properties Its
asking you to put in an address The map shows the details on the building tells you the address I like
that thats a good way to be nosy and see what people are doing to their houses Its a cool website so
far
Explore the site Whats the first thing you do
Clicked All Permits List
Tell us more about the first thing you did
I would prefer to look at the individual list because the full-screen map didnt show any details on the
individual permits They dont give you any details about what youre going to find when you click on it
Its easier to see and scroll down the list I like the full-screen map because you dont have to scroll
around so much to find something to click on Top 4 isnt very helpful to me it means what people
clicked on the most It should say most popular permit types if theyre the ones most frequently coming
in
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for my home address [ADDRESS REMOVED] I dont know what the Chicago Historic
Resources Survey is The zoning info thats good there What does the zoning district mean There are
two different bullet points here that indicates two different sections Take the other dot out and make it
one section Or simply have an information thing to click to figure out what it means or put that
somewhere else on the page Or a list of what all the codes mean The zoning thing thats a business
permit from September 2014 [Tester] was a little confused about the connection between the map and
the zoning information [The green Census tract overlay is hard to see]
What was the most useful
information you found on
this page Why
I think the maps most useful if
you know what box to click on
in the layers list
What was the least useful information you found on this
page Why
Zoning is a bit confuse but its not necessarily the least useful I dont
see anything unuseful
19
In what ways would you improve this Address Snapshot page
Take the zoning bullet point out The color of the on the map Maybe you would do better if thats a
bold black line Research with eye doctors or someone who knows more about that what people who
are color blind can see
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen
The mouse pointer reappears when you hover on the Leaflet permit clusters
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen
The mouse pointer reappears when you hover on the Leaflet permit clusters
Did you find this
information useful
Yes
Why or why not
Except the issue described above
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I see the name of the architect Lets see what Richard Fencl is doing Hows it sorted (Its sorted by the
total value of the projects theyre working on) Shouldnt it be based on consumer reports Or what
their standing is in the community [The middle of the page which would be a login form is missing]
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
20
In what ways would you improve Chicago Cityscape
After it gets some improvements Is it just the city or is it nationwide [Its just the city] Theres all of
these databases all over the country Why not have one website that has all of this information in one
place Lets say I want to move to Florida and I type in that address and then I get all of the same
information Add a ticker to the top of the page What would I say Find some interesting information to
put in the ticker Is there crime data (Yes showed him the Crime tab on Neighborhood Data on
Address Snapshot that leads to the Chicago Tribune) He pointed out that there may alternative
websites like SpotCrime Population is demographics might be clearer that this is a population chart
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I would like to see more tests in the future geared towards issues for disabled people like apps that can
benefit people that are disabled
252015 52908 PM
21
Tester
3
Tester Profile (given by tester)
Big on Community amp IT Field geekchic
Proctored by
Sonja Marziano
What type of device are you using for this test
HP probook Windows 7
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Newsletters recently been networking Tom Tresser CivicLab knowledgable about the TIF Illumination
Project
What information about a property is most useful to you when purchasing a home or other
property
Property value good education in area access to public transit access to marketplaces
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Neutral
22
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
First glance typical homebuyer website to show homes and locations Looks like Google Maps - maybe
directions Posts (permits) to give information from different homes in different wards This is pretty
awesome Easy to understand Buttons are big More detail with construction -- thinking about
commuting
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Wanted to check the map drawn to that Chose the warning sign because human nature - provided
demolition information Box was locked behind the key Wanted to explore the map The permit post
looked almost like an ad Interested in the satellite feed Explored the map and was interested in
OpenStreetMap clicked that More color coding diagram Chose full-screen map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Home address - saw his house Property tax info stood out Likes the neighborhood data especially if
you are moving Parcels notices the census tracts layers but could not see where the boundaries
History of the population change - Wow - only looked at demographics and went to the census
reporter page tables Surprised by the large amount of data -- thinks it would be useful for Aldermen and
other community leaders Sees the use for contractors Notices the demolition permit which was part of
the school nearby
What was the most useful
information you found on
this page Why
Taxes and neighborhood data
What was the least useful information you found on this
page Why
PINs - wasnt sure what this meant
In what ways would you improve this Address Snapshot page
Design - would want more pop-up window to get more information Tabs to take to you each of the
sections of the Address Snapshot pages instead of the ads Wants to be able to go to more
importantinteresting parts Different background -- something more dynamic Better placement of the
23
ads felt like one was just in the middle
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Went to the full-screen map after looking at the map on the homepage (second thing) Checked and
unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight
train tracking associated with construction (with directions)
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Went to the full-screen map after looking at the map on the homepage (second thing) Checked and
unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight
train tracking associated with construction (with directions)
Did you find this
information useful
Yes
Why or why not
Next explore the site and choose something that youre interested in learning about
What did you choose
Top Companies
Tell us why you chose what you did and about your experience
Log in to Top Companies amp Architects verb to see Monthly subscription You get excitedand then
you have to pay more See a big use for contractors (used to be in construction - Local 1 Ironworks --
agile methodology) Blue1647 wants to expand to the Southside -- this would be really useful to them
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
24
Impressed by the website to learn more about Chicago Promote to get to know your city Checked
out the About Hot button topics and links to go to to make sure people see certain sites New articles
from newsletter Font a little bigger
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Critical as a techie but did not see too many problems on this site Interested in seeing a CUTGroup
profile
252015 53359 PM
25
Tester
4
Tester Profile (given by tester)
hardest worker
Proctored by
Josh Kalov
What type of device are you using for this test
Dell e6440 laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
Smartphone Android
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
2 - 3 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Local news Redeye 311 website
What information about a property is most useful to you when purchasing a home or other
property
previous owner What is the property actually worth
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Very Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Neutral
Violations at the address Neutral
Historic resources nearby Important
26
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It seems kind of confusing at first Im having trouble understanding specifically what it is for I do like
that it has the maps The map on the home page showing recent permits is useful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Draw custom place under permits - Companies places
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] Historic properties populations schools public transit crime rates building
improvements The ward community etc information is useful
What was the most useful
information you found on
this page Why
Neighborhood Data It is not
readily available
What was the least useful information you found on this
page Why
The comments section
In what ways would you improve this Address Snapshot page
Add Ground view (Google Street View)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
It is showing everything that was listed but now on the map The options could be more specific Days
for what - What does the days drop down mean Last 14 days
How useful do you find this information
27
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
It is showing everything that was listed but now on the map The options could be more specific Days
for what - What does the days drop down mean Last 14 days
Did you find this
information useful
Yes
Why or why not
It is quick and accessible It gives you the specific information you
need
Next explore the site and choose something that youre interested in learning about
What did you choose
Resources
Tell us why you chose what you did and about your experience
It tells you about the types of permits and fees It is understandable It gives you a list of assistance
programs It actually tells you what the permits are It is very useful
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
Be able to see the contractor reviews without logging in Make all the features accessible without logging
in Have pictures with the building permits table Make the contractors list more specific (by area) The
website is a little plain It could be more decorative It would nice if there was a link for information to
get a permit or request a demolition You cant access the services that it tells you about
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
28
It doesnt have a lot of ads It gives you a lot of choices and it is detailed about the properties on there
It is nice that it is up to date The year in review is nice because it shows progress It is amazing to have
all this information
252015 53446 PM
29
Tester
5
Tester Profile (given by tester)
Community Advocate
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
(Largelots) I just watch the news - Chicago Tribune (thats where i read about the lots)
What information about a property is most useful to you when purchasing a home or other
property
The value of the property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Important
30
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
(She also looks up realtorcom) Its a map And its showing me new constructions and demolitionson
a map
Explore the site Whats the first thing you do
Looking at the key to see what info is available what can it tell me
Tell us more about the first thing you did
Testers scrolls around - wants to use the satellite view If I can see it in real time itll tell me whats
there This site seems more for people who are developers owners If I was purchasing I would know
what these things would need
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Tester tried to enter an inexact address - though you could do an approx address Wow It has all the
information for my building - Zoning information doesnt have property tax information - no permits
found here No violations Tester found 107 violations According to the census we have the
demographics
What was the most useful
information you found on
this page Why
Its more useful to know that
its a TIF area I assuming zoning
helps that happen - and it has a
whole thing thats just zoning
What was the least useful information you found on this
page Why
The adjoining tracks - I dont know how I would use that
In what ways would you improve this Address Snapshot page
Can you make it 3D Everything else is cool Youve got the census track zoning (Oh When I put it in
satellite it is 3D Theres something about seeing something in real life that helps me get my
orientation)
Next under Find Permits choose in certain places amp boundaries
31
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Well its just giving me whats in the Chicagoland area and I can see right away where theyre building
the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of
permit Oh and itll give you the building names Several ways to look at this Clicked to see new
construction This seems pretty real time
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Well its just giving me whats in the Chicagoland area and I can see right away where theyre building
the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of
permit Oh and itll give you the building names Several ways to look at this Clicked to see new
construction This seems pretty real time
Did you find this
information useful
Yes
Why or why not
If I were a builder
Next explore the site and choose something that youre interested in learning about
What did you choose
How do I find out about more history research
Tell us why you chose what you did and about your experience
I just like to know whats in my neighborhood what Im next too - Curious Need to find comparison
charts architects
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
Its simple Pretty user friendly Um I dont know I guess I would -- I dunno Theres something a little
bit She asked who the audience was Could we go on this and go downtown and find major developers
32
They like that it has companies Wanted to cross reference election donations (In particular the Virgin
Hotel)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Something else we tested was more funds
252015 55330 PM
33
Tester
6
Tester Profile (given by tester)
Non-Profit Pro
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Hyperlocal newspapers community groups
What information about a property is most useful to you when purchasing a home or other
property
Proximity to public transportation home value
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Neutral
34
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Gives me a sense of the neighborhood lets me search for a property I might be interested in buying
gives me a full pic of whats going on there
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I checked to see if I could find my house and I couldnt so I figured that Id just browse
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at
neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The
LoopRiver North) I looked up my building and it gives me my alderman demographics of the
neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something
What was the most useful
information you found on
this page Why
The crime map is interesting -
its good to know that there
are no violations
What was the least useful information you found on this
page Why
Populatin wasnt useful because Im unsure what the neighborhood is
In what ways would you improve this Address Snapshot page
Id want violations to pop up first - have a learn moremore resources button Id want that to show up
first
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
35
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
Did you find this
information useful
Yes
Why or why not
Its certainly interesting - its defn intereting to see what types of new
buildings people are looking at
Next explore the site and choose something that youre interested in learning about
What did you choose
Looking at an address on Hamlin that was coded as a demoliation
Tell us why you chose what you did and about your experience
When she clicked the demolition - She saw that it was a nice house - wondering why its got so many
permits - why its being demod Ah she sees that the permit was for new constructin - but they have to
knock it down first Didnt realize the ads were ads at first
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I defn will We decided that we were going to look on Craigslist to find houses and this will let us get
some information in homes being sold by owners - sometimes its hard to get the story out of them
And its kinda fascinating to see new neighborhood
Do you like CUTGroup Did you like this CUTGroup test
36
Yes
Yes
Anything else to add
Works for a non-profit that has a website its interesting to learn how CUTgroup is done
252015 61849 PM
37
Tester
7
Tester Profile (given by tester)
iggys mom
Proctored by
Josh Kalov
What type of device are you using for this test
Dell e6440
Is this your normal device
that you use everyday
No
If not what is your primary device
windows laptop iphone
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
1 - 2 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Reading Logan Square list serv DNA Info
What information about a property is most useful to you when purchasing a home or other
property
Havent purchased before so not sure Previous purchase price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Neutral
Permits at the address Neutral
Violations at the address Important
Historic resources nearby Neutral
38
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
I always go to the map first Shows information on building permits Going to the map is more
interesting
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Navigated around the map on the home page It is easy to click on a point to get more information The
icons make sense Explored permit detail page Wondering how far back map on home page goes (what
is the definition of recent)
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when
they got it
What was the most useful
information you found on
this page Why
Finding the permit information
and getting permit details
Finding the PIN number
What was the least useful information you found on this
page Why
historic info is interesting but maybe not useful
In what ways would you improve this Address Snapshot page
I dont know what historic resources mean The most recent permits are more interesting than the map
and neighborhood data Move above those Nice having the alderman information
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
39
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
Did you find this
information useful
Yes
Why or why not
The ability to specify time frame
Next explore the site and choose something that youre interested in learning about
What did you choose
Permits Dashboard charts Year in Review
Tell us why you chose what you did and about your experience
Pages were not useful to me but might be for contractors or other people
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
The changes on the address snapshot page (moving permits above map and neighborhood data)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Site seems very usable
40
252015 63301 PM
41
Tester
8
Tester Profile (given by tester)
Community advocate AL
Proctored by
Steven Vance
What type of device are you using for this test
Dell (with ZoomText turned off)
Is this your normal device
that you use everyday
No
If not what is your primary device
Laptop at home desktop at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting
theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the
Chamber of Commerce websites or anything like that
What information about a property is most useful to you when purchasing a home or other
property
Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility
Cool things to do (bars) rentcost
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Important
Violations at the address Very Important
42
Historic resources nearby Important
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give
me a bunch of information about that address and the area (or maybe just that particular building but it
talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is
for houses or living spaces or just commercial
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
Its the first thing that came to mind Im curious about what it will say about this place where I live what
information it would show for this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Shows me a picture that I know is correct because thats what it is Its showing me the ward
neighborhood community area points it out on a map Its an interesting looking map [When prompted
he identified them as parcels] Got neighborhood data got property tax info Ive never paid property
tax their property tax bill is the first column there Im not sure what the assessment means Is that the
land or the building because I think it would be worth a lot more than that Its a fairly big building I
dont know what historic resources means I guess some buildings that are listed as having some historic
significance Theres a bunch of Ukrainian churches nearby
What was the most useful
information you found on
this page Why
Assessments and property
taxes would be important if I
were to live in this
neighborhood I would want to
know how much property
taxes Rent would be great
because it eats up 20-50 of
What was the least useful information you found on this
page Why
The permits stuff is kind of dry information Upgrade balcony Not
too necessary for me to know that
43
peoples income
In what ways would you improve this Address Snapshot page
Schools Ah its there I didnt look too closely there I see that these are schools where theyre
guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school
means All of this is cryptic
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
Did you find this
information useful
No
Why or why not
There was some issues finding the right place to type in a
neighborhood and where to input an address The list view of this (on
Places) is a little lengthy
Next explore the site and choose something that youre interested in learning about
What did you choose
Demolitions Tracker
44
Tell us why you chose what you did and about your experience
Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews
showing up and people there squatting when the demolition crews Im curious how many buildings get
destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a
nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I think its cool pretty interesting it would be more applicable er worthwhile for developers and
homeowners people moving less familiar with the city Fortunately my roommates did the leg work
finding this place we have a really cool landlord Moving sucks so you dont want to deal with that
Maybe down the line at some point I personally have no idea how good a school is That one that I walk
by a million times I dont know anything about it
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Less applicable to day to day life compared to the transit app I think I did one other with restaurant
inspection results (that was interesting but I havent used that at all)
252015 63416 PM
45
Tester
9
Tester Profile (given by tester)
First time looker
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
A lot of new restaurants coming in - maybe the grocery stores
What information about a property is most useful to you when purchasing a home or other
property
The price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Neutral
Violations at the address Very Important
Historic resources nearby Not at all important
46
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
For me I think its a map for looking for an address Notices the map first The map is very good here I
think that the picture is maybe should be bigger than the map - otherwise Im looking for some
directions website (Navigation website)
Explore the site Whats the first thing you do
Clicked on new permit picture
Tell us more about the first thing you did
Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK
ITS PART OF THE SITE) Theres not really any information I can see here The address that was
returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south
loop)
What was the most useful
information you found on
this page Why
Theres zoning information
here that tells me something
But its not useful to me
What was the least useful information you found on this
page Why
Not sure
In what ways would you improve this Address Snapshot page
List some more information here (Tester sees the neighborhood information) - I would like to know
the property information tax info neighborhood data
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
47
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
Did you find this
information useful
Yes
Why or why not
More clear to me - more logic I think If I see the place first I dont
know where it is The address number doesnt give me that
impression
Next explore the site and choose something that youre interested in learning about
What did you choose
Im wondering why the picture is changing
Tell us why you chose what you did and about your experience
Its kinda weird the pictures keep changing (The one showing the latest permit)
OVERALL REVIEW Do you like Chicago
Cityscape
No
Would you use Chicago Cityscape in the future
No
In what ways would you improve Chicago Cityscape
I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a
lot of words to read It might be useful because theres a lot of information - but if I just want to see
something I want to see then probably not my first choice Id still take a look (For the home we use
Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for
what I want to purchase So I think the picinformation drags too much of my attention Although I like
the map same thing I just realized that the search bar is the most important
48
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I think this website I need more time to explore It looks good for now - like the map the most But I
think the map is kinda too big for the first page Because its a home purchasing website Ill just type the
address where i want to buy I
252015 71125 PM
49
Tester
10
Tester Profile (given by tester)
Chicago Explorer
Proctored by
Daniel Ronan
What type of device are you using for this test
Dell Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iphone5 MacBook Pro at home
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info
Chicago
What information about a property is most useful to you when purchasing a home or other
property
Assuming location is first then price condition of property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Very Important
Historic resources nearby Neutral
50
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer
targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an
industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I
can get more information as a member seems like it - access to more data Announces more permits
that are entered
Explore the site Whats the first thing you do
Recent New Construction Permit Search is also very prominent
Tell us more about the first thing you did
Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this
part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it
looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in
West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to
be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info
- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The
pin on the map is not quite accurate but it says that the location is approximate
What was the most useful
information you found on
this page Why
The neighborhood data is
probably the most valuable
demographics schools
What was the least useful information you found on this
page Why
A lot of nearby information if I was looking for one address doesnt
think at all of the permits nearby would be that helpful information
balance seems off with this address and nearby permits
In what ways would you improve this Address Snapshot page
Headlines - Building information headline could encompass all the info on the page so it would be wise
to change this title There could be a more specific label such as Historic and Zoning information
51
Disappointed there was no historic resources survey information so that surprised me the fact that
there is none seems weird
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
Did you find this
information useful
Yes
Why or why not
Yes seeing the history of the neighborhood through permits is
interesting she thinks she could explore if she was starting a business
or looking for a property it would be useful I would be someone
who would not look for the last 14 days
Next explore the site and choose something that youre interested in learning about
What did you choose
New two story climbing wall [ADDRESS REMOVED]
Tell us why you chose what you did and about your experience
52
Caught her attention because it had a light blue pin Something that is slightly unusual - a two story
climbing activity
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
It seems very oriented to construction information not at all as marketable as sites such as Apartment
Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home
buying everyday Someone as interested in Chicago might like this more if it was more marketed to
them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup
Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is
getting people from the neighborhoods and not asking them to come to the Loop Become a member
and monitor building permits and violations for your clients - seems very corporate and not at all
accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is
more for professional purposes especially since they are from groups not individuals such as
homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken
as not an ad
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Wonders whether the test would be better targeted to respondents using a scenario-based track and
what they are trying to find Home business siting construction company builder etc
252015 72207 PM
53
Tester
11
Tester Profile (given by tester)
Architect Dropout
Proctored by
Sonja Marziano
What type of device are you using for this test
iPad
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhone pc laptop at home and work
What browser are you using right now
Safari
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps
What information about a property is most useful to you when purchasing a home or other
property
Location access to transit and sidewalks
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Neutral
54
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post
Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile
images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping
drawing custom place
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Clicked on map images (set up as tiles) could not interact with the map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for address tries to pre-populate with option but cannot access those options 915 W
Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is
similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking
which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title
gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling
below the map Top left frame is start gt moves right on the top navigator Jump to screen reader
users SR tag JAWS provides options to bypass or jump to certain sections of the site
What was the most useful
information you found on
this page Why
NA
What was the least useful information you found on this
page Why
NA
In what ways would you improve this Address Snapshot page
Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used
for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog
parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk
score
55
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
Did you find this
information useful
No
Why or why not
NA
Next explore the site and choose something that youre interested in learning about
What did you choose
NA
Tell us why you chose what you did and about your experience
NA
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
NA
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
56
Anything else to add
Maureen will be using her JAWS system and filling out the rest of the test at home
252015 72602 PM
57
Tester
12
Tester Profile (given by tester)
HomeSweet
Proctored by
Daniel X ONeil
What type of device are you using for this test
Dell Latitude E6440
Is this your normal device
that you use everyday
No
If not what is your primary device
Desktop computer at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
By walking or riding around the neighborhood and seeing them
What information about a property is most useful to you when purchasing a home or other
property
Price number of bedrooms condition of the home property tax photographs of interior and exterior--
as many as possible
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Important
58
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like its some sort of real estate website But it is more specific because its going to tell me
about the building and the location As a renter this is very important to me to see as a potential rental
space I see they have school information In Chicago I dont see that as reliable On real estate sites it
is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN
search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and
teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a
neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a
legend In the right hands this can be more and more useful Community organizers and people looking
to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats
delightful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Oh and I can look at whos doing what These are from all over the city If I were more
knowledgable I could use this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a
lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab
Checked on school Checked the info it comported with her knowledge Feels better when the crime is
in someones home
What was the most useful
information you found on
this page Why
The crime info was quite useful
because its interesting I can
use this to show my kid
What was the least useful information you found on this
page Why
The demographics because its not enough information It has a link
to go to the census But Id like to know average incon
In what ways would you improve this Address Snapshot page
59
Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks
indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights
Violations at this address How did I miss this She does not make comments but other people do
Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it
easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier
to read
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
Did you find this
information useful
Yes
Why or why not
Yes useful and fascinating
Next explore the site and choose something that youre interested in learning about
What did you choose
Stays on the map and scrolls south
Tell us why you chose what you did and about your experience
Found the house where her mother was born
OVERALL REVIEW Do you like Chicago
Cityscape
Would you use Chicago Cityscape in the future
60
Yes
Yes
In what ways would you improve Chicago Cityscape
Maybe they need to put a legend with all these little icons for less sophisticated users like me
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Its exciting to see stuff like this
252015 73202 PM
61
Tester
13
Tester Profile (given by tester)
Recurring Student
Proctored by
Christopher Whitaker
What type of device are you using for this test
PC Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhoneiPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you
hear things
What information about a property is most useful to you when purchasing a home or other
property
Utilities and what the average is - is rent including - history of whats happened for the past ten years
(roofs piping electric major issues) Like a complete diagnostic
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Neutral
Property tax Information Neutral
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Very Important
62
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like a place to enter in an address and see an image of the building a brief description and
basics about the community - and also the more political information (like which ward) Throws up a
map - looks like its annotated with constructions
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I entered my own address and it didnt find my address in historical data gives me zone information
light manufacturing Its actually showing the lot next door They just finished construction The area
used to be manufacturing
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
My home address
What was the most useful
information you found on
this page Why
It didnt show any useful info on
my building but interesting to
see nearby permits
What was the least useful information you found on this
page Why
Its kinda difficult - the zoning info is least useful mostly beacuse its
not there
In what ways would you improve this Address Snapshot page
I love historic building and know the history of our building - would like to have seen that Its really
cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what
the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at
2007)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
63
and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
Did you find this
information useful
Yes
Why or why not
I can see myself looking at this to see if something was issued (nearby
construction)
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by
estimated construction costs for the year which is kinda interesting because it shows the one we may be
hearing about the most My sister in law is an architect
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I liked the history information - like landmarks Id want to see some of that in here I find it really
interesting - and I think its important For example Why is this name super-popular (One of the first
64
people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our
building now that area is so built up and different) The schools expanding (Greektown)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Nope
252015 73412 PM
65
Make $20 for a test of a building projects website
Hi ltltFirst Namegtgt
Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website
This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards
Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form
We are planning to be in the Logan Square neighborhood for this test
We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers
For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago
Thanks for being a member of the CUTGroup As usual call or write with questions
Remember if you want to be a part of this test please complete this form
shyshy
Daniel X ONeil(773) 960shy6045
Subscribe Share Past Issues Translate
66
doneilcctorg
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
67
Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
Subscribe Share Past Issues Translate
68
Daniel X ONeil(773) 960shy6045doneilcctorg
Facebook Twitter Website
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69
Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
Subscribe Share Past Issues Translate
70
Facebook Twitter Website
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0 0 0
71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
CUTGroup 14 ndash Chicago Cityscape
In-person test on February 5 2015
Usability For the most part testers found it very easy to navigate the website There was some confusion when
ads had a light background and matched Chicago Cityscape In addition testers had questions about the
map icons and had questions about the data types or the timeline of what was being displayed
When first exploring the website most testers did not an overwhelmingly clear first step or action 4
out of 13 testers (31) viewed or clicked on the map on the homepage 3 testers (25) typed in an
address while the rest of the testers did a variety of other first actions Most importantly when testers
were first reviewing the homepage 5 out of 13 testers (31) were not clear who the audience was
Audience Throughout the test testers mentioned useful and not useful information on every page and often
distinguished which information would be useful to one group but not to others As mentioned before
testers had questions about the audience ever since the start of the test
Architect Dropout (11) says ldquoIt doesnrsquot seem super targeted to your average Jane seems
targeted to a businessrdquo
Both HomeSweet (12) and Big on Community amp IT Field geekchic (3) said that
they thought this was a real estatehomebuyers website
Chicago Explorer (10) and First time looker (9) both mentioned the paid subscriptions on the
Find Permits community or neighborhood pages First time looker (9) thought the paywall in the
description stifles here curiosity She hasnt used it enough to make a decision - there is no information
on a trial readily available no free content on the outset which turns her off because she doesnt even
know if its valuable to her yet Chicago Explorer (10) added that ldquoSubscribe-- doesnt appeal to me
but would if I were a mogulrdquo
Chicago Cityscape has a great opportunity to teach residents about buildingproperty information and
permits and then provide a platform for residents to learn more about what is happening in their own
neighborhoods The best way that can happen is to continue to include definitions and descriptions of
terms so these topics become more accessible
It is also important to consider audience for this website and provide the proper pathways for
individuals to get the information that they need whether they are an involved community member
home buyer or a contractor Defining the purpose of this site and how this data is useful to multiple
groups of people at the beginning (on the homepage) will give individuals the grounding to use the data
provided
13
Tester
1
Tester Profile (given by tester)
Home buyer
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
No
How do you find out about these changes in your neighborhood
Walking around
What information about a property is most useful to you when purchasing a home or other
property
The size of the apartment
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Very Important
Historic resources nearby Very Important
14
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Map of a certain area - looks like its showing construction permits for a specific location in the
neighborhood - shows whats around The tester first noticed the map and that it lists different permits
for different locations
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
It opened a link Im looking to see what it is Looks like its either a store or a service for plumbing and
sewers (Clicked because it was highlighted on the map)
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I went to Wicker Park but it couldnt find it in the search (Typed in Wicker Park - expecting to find the
neighborhood) I googled my home address and I see a map of different buildings around it Its telling me
data about demographics in the neighborhood which I find interesting It shows where the schools train
stations are (which for me is very important) and also talks about crime (Pleased to know that theres
no crime in the area)
What was the most useful
information you found on
this page Why
The train station because I use
public transit
What was the least useful information you found on this
page Why
Schools - I wouldnt send kids to these schools
In what ways would you improve this Address Snapshot page
information about restaurants or entertainment - a link to be able to find laundromats
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
15
The map shows Chicago and different suburbs with numbers - I assume the number are associated with
the number of permits in the area I can zoom in and see the number of permits requested in different
area Some have numbers and some have the little screwdrivers Push-pins And when I click on it it
tells me whats going on For example a renovation
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The map shows Chicago and different suburbs with numbers - I assume the number are associated with
the number of permits in the area I can zoom in and see the number of permits requested in different
area Some have numbers and some have the little screwdrivers Push-pins And when I click on it it
tells me whats going on For example a renovation
Did you find this
information useful
No
Why or why not
I dont really use this information when looking for a house
Next explore the site and choose something that youre interested in learning about
What did you choose
I chose architects
Tell us why you chose what you did and about your experience
Might be useful - They also tell me what people charge - which is useful
OVERALL REVIEW Do you like Chicago
Cityscape
No
Would you use Chicago Cityscape in the future
No
In what ways would you improve Chicago Cityscape
Its very basic - not too many colors I would prefer something more colorful to make the information
pop - It looks like a fake site to me If I was looking for houses to rentbuy Id go to sites like
properties or Rentcom (Redfin does this too)
Do you like CUTGroup Did you like this CUTGroup test
16
Yes
Yes
Anything else to add
Pretty exciting
252015 44452 PM
17
Tester
2
Tester Profile (given by tester)
Construction watcher
Proctored by
Steven
What type of device are you using for this test
Dell laptop with ZoomText
Is this your normal device
that you use everyday
No
If not what is your primary device
iPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
2 - 3 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Walking around TV stations (ABC7)
What information about a property is most useful to you when purchasing a home or other
property
Whether its new or old the condition of the property I would like to have a home inspection and the
price and the location
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Important
Property tax Information Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Slightly important
18
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
This website is talking about building permits and things that have been done to the properties Its
asking you to put in an address The map shows the details on the building tells you the address I like
that thats a good way to be nosy and see what people are doing to their houses Its a cool website so
far
Explore the site Whats the first thing you do
Clicked All Permits List
Tell us more about the first thing you did
I would prefer to look at the individual list because the full-screen map didnt show any details on the
individual permits They dont give you any details about what youre going to find when you click on it
Its easier to see and scroll down the list I like the full-screen map because you dont have to scroll
around so much to find something to click on Top 4 isnt very helpful to me it means what people
clicked on the most It should say most popular permit types if theyre the ones most frequently coming
in
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for my home address [ADDRESS REMOVED] I dont know what the Chicago Historic
Resources Survey is The zoning info thats good there What does the zoning district mean There are
two different bullet points here that indicates two different sections Take the other dot out and make it
one section Or simply have an information thing to click to figure out what it means or put that
somewhere else on the page Or a list of what all the codes mean The zoning thing thats a business
permit from September 2014 [Tester] was a little confused about the connection between the map and
the zoning information [The green Census tract overlay is hard to see]
What was the most useful
information you found on
this page Why
I think the maps most useful if
you know what box to click on
in the layers list
What was the least useful information you found on this
page Why
Zoning is a bit confuse but its not necessarily the least useful I dont
see anything unuseful
19
In what ways would you improve this Address Snapshot page
Take the zoning bullet point out The color of the on the map Maybe you would do better if thats a
bold black line Research with eye doctors or someone who knows more about that what people who
are color blind can see
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen
The mouse pointer reappears when you hover on the Leaflet permit clusters
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen
The mouse pointer reappears when you hover on the Leaflet permit clusters
Did you find this
information useful
Yes
Why or why not
Except the issue described above
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I see the name of the architect Lets see what Richard Fencl is doing Hows it sorted (Its sorted by the
total value of the projects theyre working on) Shouldnt it be based on consumer reports Or what
their standing is in the community [The middle of the page which would be a login form is missing]
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
20
In what ways would you improve Chicago Cityscape
After it gets some improvements Is it just the city or is it nationwide [Its just the city] Theres all of
these databases all over the country Why not have one website that has all of this information in one
place Lets say I want to move to Florida and I type in that address and then I get all of the same
information Add a ticker to the top of the page What would I say Find some interesting information to
put in the ticker Is there crime data (Yes showed him the Crime tab on Neighborhood Data on
Address Snapshot that leads to the Chicago Tribune) He pointed out that there may alternative
websites like SpotCrime Population is demographics might be clearer that this is a population chart
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I would like to see more tests in the future geared towards issues for disabled people like apps that can
benefit people that are disabled
252015 52908 PM
21
Tester
3
Tester Profile (given by tester)
Big on Community amp IT Field geekchic
Proctored by
Sonja Marziano
What type of device are you using for this test
HP probook Windows 7
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Newsletters recently been networking Tom Tresser CivicLab knowledgable about the TIF Illumination
Project
What information about a property is most useful to you when purchasing a home or other
property
Property value good education in area access to public transit access to marketplaces
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Neutral
22
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
First glance typical homebuyer website to show homes and locations Looks like Google Maps - maybe
directions Posts (permits) to give information from different homes in different wards This is pretty
awesome Easy to understand Buttons are big More detail with construction -- thinking about
commuting
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Wanted to check the map drawn to that Chose the warning sign because human nature - provided
demolition information Box was locked behind the key Wanted to explore the map The permit post
looked almost like an ad Interested in the satellite feed Explored the map and was interested in
OpenStreetMap clicked that More color coding diagram Chose full-screen map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Home address - saw his house Property tax info stood out Likes the neighborhood data especially if
you are moving Parcels notices the census tracts layers but could not see where the boundaries
History of the population change - Wow - only looked at demographics and went to the census
reporter page tables Surprised by the large amount of data -- thinks it would be useful for Aldermen and
other community leaders Sees the use for contractors Notices the demolition permit which was part of
the school nearby
What was the most useful
information you found on
this page Why
Taxes and neighborhood data
What was the least useful information you found on this
page Why
PINs - wasnt sure what this meant
In what ways would you improve this Address Snapshot page
Design - would want more pop-up window to get more information Tabs to take to you each of the
sections of the Address Snapshot pages instead of the ads Wants to be able to go to more
importantinteresting parts Different background -- something more dynamic Better placement of the
23
ads felt like one was just in the middle
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Went to the full-screen map after looking at the map on the homepage (second thing) Checked and
unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight
train tracking associated with construction (with directions)
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Went to the full-screen map after looking at the map on the homepage (second thing) Checked and
unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight
train tracking associated with construction (with directions)
Did you find this
information useful
Yes
Why or why not
Next explore the site and choose something that youre interested in learning about
What did you choose
Top Companies
Tell us why you chose what you did and about your experience
Log in to Top Companies amp Architects verb to see Monthly subscription You get excitedand then
you have to pay more See a big use for contractors (used to be in construction - Local 1 Ironworks --
agile methodology) Blue1647 wants to expand to the Southside -- this would be really useful to them
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
24
Impressed by the website to learn more about Chicago Promote to get to know your city Checked
out the About Hot button topics and links to go to to make sure people see certain sites New articles
from newsletter Font a little bigger
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Critical as a techie but did not see too many problems on this site Interested in seeing a CUTGroup
profile
252015 53359 PM
25
Tester
4
Tester Profile (given by tester)
hardest worker
Proctored by
Josh Kalov
What type of device are you using for this test
Dell e6440 laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
Smartphone Android
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
2 - 3 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Local news Redeye 311 website
What information about a property is most useful to you when purchasing a home or other
property
previous owner What is the property actually worth
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Very Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Neutral
Violations at the address Neutral
Historic resources nearby Important
26
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It seems kind of confusing at first Im having trouble understanding specifically what it is for I do like
that it has the maps The map on the home page showing recent permits is useful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Draw custom place under permits - Companies places
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] Historic properties populations schools public transit crime rates building
improvements The ward community etc information is useful
What was the most useful
information you found on
this page Why
Neighborhood Data It is not
readily available
What was the least useful information you found on this
page Why
The comments section
In what ways would you improve this Address Snapshot page
Add Ground view (Google Street View)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
It is showing everything that was listed but now on the map The options could be more specific Days
for what - What does the days drop down mean Last 14 days
How useful do you find this information
27
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
It is showing everything that was listed but now on the map The options could be more specific Days
for what - What does the days drop down mean Last 14 days
Did you find this
information useful
Yes
Why or why not
It is quick and accessible It gives you the specific information you
need
Next explore the site and choose something that youre interested in learning about
What did you choose
Resources
Tell us why you chose what you did and about your experience
It tells you about the types of permits and fees It is understandable It gives you a list of assistance
programs It actually tells you what the permits are It is very useful
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
Be able to see the contractor reviews without logging in Make all the features accessible without logging
in Have pictures with the building permits table Make the contractors list more specific (by area) The
website is a little plain It could be more decorative It would nice if there was a link for information to
get a permit or request a demolition You cant access the services that it tells you about
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
28
It doesnt have a lot of ads It gives you a lot of choices and it is detailed about the properties on there
It is nice that it is up to date The year in review is nice because it shows progress It is amazing to have
all this information
252015 53446 PM
29
Tester
5
Tester Profile (given by tester)
Community Advocate
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
(Largelots) I just watch the news - Chicago Tribune (thats where i read about the lots)
What information about a property is most useful to you when purchasing a home or other
property
The value of the property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Important
30
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
(She also looks up realtorcom) Its a map And its showing me new constructions and demolitionson
a map
Explore the site Whats the first thing you do
Looking at the key to see what info is available what can it tell me
Tell us more about the first thing you did
Testers scrolls around - wants to use the satellite view If I can see it in real time itll tell me whats
there This site seems more for people who are developers owners If I was purchasing I would know
what these things would need
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Tester tried to enter an inexact address - though you could do an approx address Wow It has all the
information for my building - Zoning information doesnt have property tax information - no permits
found here No violations Tester found 107 violations According to the census we have the
demographics
What was the most useful
information you found on
this page Why
Its more useful to know that
its a TIF area I assuming zoning
helps that happen - and it has a
whole thing thats just zoning
What was the least useful information you found on this
page Why
The adjoining tracks - I dont know how I would use that
In what ways would you improve this Address Snapshot page
Can you make it 3D Everything else is cool Youve got the census track zoning (Oh When I put it in
satellite it is 3D Theres something about seeing something in real life that helps me get my
orientation)
Next under Find Permits choose in certain places amp boundaries
31
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Well its just giving me whats in the Chicagoland area and I can see right away where theyre building
the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of
permit Oh and itll give you the building names Several ways to look at this Clicked to see new
construction This seems pretty real time
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Well its just giving me whats in the Chicagoland area and I can see right away where theyre building
the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of
permit Oh and itll give you the building names Several ways to look at this Clicked to see new
construction This seems pretty real time
Did you find this
information useful
Yes
Why or why not
If I were a builder
Next explore the site and choose something that youre interested in learning about
What did you choose
How do I find out about more history research
Tell us why you chose what you did and about your experience
I just like to know whats in my neighborhood what Im next too - Curious Need to find comparison
charts architects
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
Its simple Pretty user friendly Um I dont know I guess I would -- I dunno Theres something a little
bit She asked who the audience was Could we go on this and go downtown and find major developers
32
They like that it has companies Wanted to cross reference election donations (In particular the Virgin
Hotel)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Something else we tested was more funds
252015 55330 PM
33
Tester
6
Tester Profile (given by tester)
Non-Profit Pro
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Hyperlocal newspapers community groups
What information about a property is most useful to you when purchasing a home or other
property
Proximity to public transportation home value
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Neutral
34
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Gives me a sense of the neighborhood lets me search for a property I might be interested in buying
gives me a full pic of whats going on there
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I checked to see if I could find my house and I couldnt so I figured that Id just browse
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at
neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The
LoopRiver North) I looked up my building and it gives me my alderman demographics of the
neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something
What was the most useful
information you found on
this page Why
The crime map is interesting -
its good to know that there
are no violations
What was the least useful information you found on this
page Why
Populatin wasnt useful because Im unsure what the neighborhood is
In what ways would you improve this Address Snapshot page
Id want violations to pop up first - have a learn moremore resources button Id want that to show up
first
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
35
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
Did you find this
information useful
Yes
Why or why not
Its certainly interesting - its defn intereting to see what types of new
buildings people are looking at
Next explore the site and choose something that youre interested in learning about
What did you choose
Looking at an address on Hamlin that was coded as a demoliation
Tell us why you chose what you did and about your experience
When she clicked the demolition - She saw that it was a nice house - wondering why its got so many
permits - why its being demod Ah she sees that the permit was for new constructin - but they have to
knock it down first Didnt realize the ads were ads at first
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I defn will We decided that we were going to look on Craigslist to find houses and this will let us get
some information in homes being sold by owners - sometimes its hard to get the story out of them
And its kinda fascinating to see new neighborhood
Do you like CUTGroup Did you like this CUTGroup test
36
Yes
Yes
Anything else to add
Works for a non-profit that has a website its interesting to learn how CUTgroup is done
252015 61849 PM
37
Tester
7
Tester Profile (given by tester)
iggys mom
Proctored by
Josh Kalov
What type of device are you using for this test
Dell e6440
Is this your normal device
that you use everyday
No
If not what is your primary device
windows laptop iphone
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
1 - 2 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Reading Logan Square list serv DNA Info
What information about a property is most useful to you when purchasing a home or other
property
Havent purchased before so not sure Previous purchase price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Neutral
Permits at the address Neutral
Violations at the address Important
Historic resources nearby Neutral
38
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
I always go to the map first Shows information on building permits Going to the map is more
interesting
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Navigated around the map on the home page It is easy to click on a point to get more information The
icons make sense Explored permit detail page Wondering how far back map on home page goes (what
is the definition of recent)
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when
they got it
What was the most useful
information you found on
this page Why
Finding the permit information
and getting permit details
Finding the PIN number
What was the least useful information you found on this
page Why
historic info is interesting but maybe not useful
In what ways would you improve this Address Snapshot page
I dont know what historic resources mean The most recent permits are more interesting than the map
and neighborhood data Move above those Nice having the alderman information
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
39
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
Did you find this
information useful
Yes
Why or why not
The ability to specify time frame
Next explore the site and choose something that youre interested in learning about
What did you choose
Permits Dashboard charts Year in Review
Tell us why you chose what you did and about your experience
Pages were not useful to me but might be for contractors or other people
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
The changes on the address snapshot page (moving permits above map and neighborhood data)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Site seems very usable
40
252015 63301 PM
41
Tester
8
Tester Profile (given by tester)
Community advocate AL
Proctored by
Steven Vance
What type of device are you using for this test
Dell (with ZoomText turned off)
Is this your normal device
that you use everyday
No
If not what is your primary device
Laptop at home desktop at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting
theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the
Chamber of Commerce websites or anything like that
What information about a property is most useful to you when purchasing a home or other
property
Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility
Cool things to do (bars) rentcost
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Important
Violations at the address Very Important
42
Historic resources nearby Important
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give
me a bunch of information about that address and the area (or maybe just that particular building but it
talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is
for houses or living spaces or just commercial
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
Its the first thing that came to mind Im curious about what it will say about this place where I live what
information it would show for this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Shows me a picture that I know is correct because thats what it is Its showing me the ward
neighborhood community area points it out on a map Its an interesting looking map [When prompted
he identified them as parcels] Got neighborhood data got property tax info Ive never paid property
tax their property tax bill is the first column there Im not sure what the assessment means Is that the
land or the building because I think it would be worth a lot more than that Its a fairly big building I
dont know what historic resources means I guess some buildings that are listed as having some historic
significance Theres a bunch of Ukrainian churches nearby
What was the most useful
information you found on
this page Why
Assessments and property
taxes would be important if I
were to live in this
neighborhood I would want to
know how much property
taxes Rent would be great
because it eats up 20-50 of
What was the least useful information you found on this
page Why
The permits stuff is kind of dry information Upgrade balcony Not
too necessary for me to know that
43
peoples income
In what ways would you improve this Address Snapshot page
Schools Ah its there I didnt look too closely there I see that these are schools where theyre
guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school
means All of this is cryptic
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
Did you find this
information useful
No
Why or why not
There was some issues finding the right place to type in a
neighborhood and where to input an address The list view of this (on
Places) is a little lengthy
Next explore the site and choose something that youre interested in learning about
What did you choose
Demolitions Tracker
44
Tell us why you chose what you did and about your experience
Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews
showing up and people there squatting when the demolition crews Im curious how many buildings get
destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a
nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I think its cool pretty interesting it would be more applicable er worthwhile for developers and
homeowners people moving less familiar with the city Fortunately my roommates did the leg work
finding this place we have a really cool landlord Moving sucks so you dont want to deal with that
Maybe down the line at some point I personally have no idea how good a school is That one that I walk
by a million times I dont know anything about it
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Less applicable to day to day life compared to the transit app I think I did one other with restaurant
inspection results (that was interesting but I havent used that at all)
252015 63416 PM
45
Tester
9
Tester Profile (given by tester)
First time looker
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
A lot of new restaurants coming in - maybe the grocery stores
What information about a property is most useful to you when purchasing a home or other
property
The price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Neutral
Violations at the address Very Important
Historic resources nearby Not at all important
46
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
For me I think its a map for looking for an address Notices the map first The map is very good here I
think that the picture is maybe should be bigger than the map - otherwise Im looking for some
directions website (Navigation website)
Explore the site Whats the first thing you do
Clicked on new permit picture
Tell us more about the first thing you did
Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK
ITS PART OF THE SITE) Theres not really any information I can see here The address that was
returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south
loop)
What was the most useful
information you found on
this page Why
Theres zoning information
here that tells me something
But its not useful to me
What was the least useful information you found on this
page Why
Not sure
In what ways would you improve this Address Snapshot page
List some more information here (Tester sees the neighborhood information) - I would like to know
the property information tax info neighborhood data
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
47
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
Did you find this
information useful
Yes
Why or why not
More clear to me - more logic I think If I see the place first I dont
know where it is The address number doesnt give me that
impression
Next explore the site and choose something that youre interested in learning about
What did you choose
Im wondering why the picture is changing
Tell us why you chose what you did and about your experience
Its kinda weird the pictures keep changing (The one showing the latest permit)
OVERALL REVIEW Do you like Chicago
Cityscape
No
Would you use Chicago Cityscape in the future
No
In what ways would you improve Chicago Cityscape
I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a
lot of words to read It might be useful because theres a lot of information - but if I just want to see
something I want to see then probably not my first choice Id still take a look (For the home we use
Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for
what I want to purchase So I think the picinformation drags too much of my attention Although I like
the map same thing I just realized that the search bar is the most important
48
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I think this website I need more time to explore It looks good for now - like the map the most But I
think the map is kinda too big for the first page Because its a home purchasing website Ill just type the
address where i want to buy I
252015 71125 PM
49
Tester
10
Tester Profile (given by tester)
Chicago Explorer
Proctored by
Daniel Ronan
What type of device are you using for this test
Dell Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iphone5 MacBook Pro at home
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info
Chicago
What information about a property is most useful to you when purchasing a home or other
property
Assuming location is first then price condition of property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Very Important
Historic resources nearby Neutral
50
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer
targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an
industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I
can get more information as a member seems like it - access to more data Announces more permits
that are entered
Explore the site Whats the first thing you do
Recent New Construction Permit Search is also very prominent
Tell us more about the first thing you did
Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this
part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it
looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in
West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to
be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info
- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The
pin on the map is not quite accurate but it says that the location is approximate
What was the most useful
information you found on
this page Why
The neighborhood data is
probably the most valuable
demographics schools
What was the least useful information you found on this
page Why
A lot of nearby information if I was looking for one address doesnt
think at all of the permits nearby would be that helpful information
balance seems off with this address and nearby permits
In what ways would you improve this Address Snapshot page
Headlines - Building information headline could encompass all the info on the page so it would be wise
to change this title There could be a more specific label such as Historic and Zoning information
51
Disappointed there was no historic resources survey information so that surprised me the fact that
there is none seems weird
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
Did you find this
information useful
Yes
Why or why not
Yes seeing the history of the neighborhood through permits is
interesting she thinks she could explore if she was starting a business
or looking for a property it would be useful I would be someone
who would not look for the last 14 days
Next explore the site and choose something that youre interested in learning about
What did you choose
New two story climbing wall [ADDRESS REMOVED]
Tell us why you chose what you did and about your experience
52
Caught her attention because it had a light blue pin Something that is slightly unusual - a two story
climbing activity
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
It seems very oriented to construction information not at all as marketable as sites such as Apartment
Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home
buying everyday Someone as interested in Chicago might like this more if it was more marketed to
them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup
Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is
getting people from the neighborhoods and not asking them to come to the Loop Become a member
and monitor building permits and violations for your clients - seems very corporate and not at all
accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is
more for professional purposes especially since they are from groups not individuals such as
homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken
as not an ad
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Wonders whether the test would be better targeted to respondents using a scenario-based track and
what they are trying to find Home business siting construction company builder etc
252015 72207 PM
53
Tester
11
Tester Profile (given by tester)
Architect Dropout
Proctored by
Sonja Marziano
What type of device are you using for this test
iPad
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhone pc laptop at home and work
What browser are you using right now
Safari
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps
What information about a property is most useful to you when purchasing a home or other
property
Location access to transit and sidewalks
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Neutral
54
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post
Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile
images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping
drawing custom place
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Clicked on map images (set up as tiles) could not interact with the map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for address tries to pre-populate with option but cannot access those options 915 W
Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is
similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking
which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title
gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling
below the map Top left frame is start gt moves right on the top navigator Jump to screen reader
users SR tag JAWS provides options to bypass or jump to certain sections of the site
What was the most useful
information you found on
this page Why
NA
What was the least useful information you found on this
page Why
NA
In what ways would you improve this Address Snapshot page
Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used
for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog
parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk
score
55
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
Did you find this
information useful
No
Why or why not
NA
Next explore the site and choose something that youre interested in learning about
What did you choose
NA
Tell us why you chose what you did and about your experience
NA
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
NA
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
56
Anything else to add
Maureen will be using her JAWS system and filling out the rest of the test at home
252015 72602 PM
57
Tester
12
Tester Profile (given by tester)
HomeSweet
Proctored by
Daniel X ONeil
What type of device are you using for this test
Dell Latitude E6440
Is this your normal device
that you use everyday
No
If not what is your primary device
Desktop computer at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
By walking or riding around the neighborhood and seeing them
What information about a property is most useful to you when purchasing a home or other
property
Price number of bedrooms condition of the home property tax photographs of interior and exterior--
as many as possible
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Important
58
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like its some sort of real estate website But it is more specific because its going to tell me
about the building and the location As a renter this is very important to me to see as a potential rental
space I see they have school information In Chicago I dont see that as reliable On real estate sites it
is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN
search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and
teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a
neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a
legend In the right hands this can be more and more useful Community organizers and people looking
to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats
delightful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Oh and I can look at whos doing what These are from all over the city If I were more
knowledgable I could use this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a
lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab
Checked on school Checked the info it comported with her knowledge Feels better when the crime is
in someones home
What was the most useful
information you found on
this page Why
The crime info was quite useful
because its interesting I can
use this to show my kid
What was the least useful information you found on this
page Why
The demographics because its not enough information It has a link
to go to the census But Id like to know average incon
In what ways would you improve this Address Snapshot page
59
Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks
indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights
Violations at this address How did I miss this She does not make comments but other people do
Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it
easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier
to read
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
Did you find this
information useful
Yes
Why or why not
Yes useful and fascinating
Next explore the site and choose something that youre interested in learning about
What did you choose
Stays on the map and scrolls south
Tell us why you chose what you did and about your experience
Found the house where her mother was born
OVERALL REVIEW Do you like Chicago
Cityscape
Would you use Chicago Cityscape in the future
60
Yes
Yes
In what ways would you improve Chicago Cityscape
Maybe they need to put a legend with all these little icons for less sophisticated users like me
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Its exciting to see stuff like this
252015 73202 PM
61
Tester
13
Tester Profile (given by tester)
Recurring Student
Proctored by
Christopher Whitaker
What type of device are you using for this test
PC Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhoneiPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you
hear things
What information about a property is most useful to you when purchasing a home or other
property
Utilities and what the average is - is rent including - history of whats happened for the past ten years
(roofs piping electric major issues) Like a complete diagnostic
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Neutral
Property tax Information Neutral
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Very Important
62
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like a place to enter in an address and see an image of the building a brief description and
basics about the community - and also the more political information (like which ward) Throws up a
map - looks like its annotated with constructions
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I entered my own address and it didnt find my address in historical data gives me zone information
light manufacturing Its actually showing the lot next door They just finished construction The area
used to be manufacturing
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
My home address
What was the most useful
information you found on
this page Why
It didnt show any useful info on
my building but interesting to
see nearby permits
What was the least useful information you found on this
page Why
Its kinda difficult - the zoning info is least useful mostly beacuse its
not there
In what ways would you improve this Address Snapshot page
I love historic building and know the history of our building - would like to have seen that Its really
cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what
the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at
2007)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
63
and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
Did you find this
information useful
Yes
Why or why not
I can see myself looking at this to see if something was issued (nearby
construction)
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by
estimated construction costs for the year which is kinda interesting because it shows the one we may be
hearing about the most My sister in law is an architect
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I liked the history information - like landmarks Id want to see some of that in here I find it really
interesting - and I think its important For example Why is this name super-popular (One of the first
64
people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our
building now that area is so built up and different) The schools expanding (Greektown)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Nope
252015 73412 PM
65
Make $20 for a test of a building projects website
Hi ltltFirst Namegtgt
Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website
This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards
Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form
We are planning to be in the Logan Square neighborhood for this test
We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers
For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago
Thanks for being a member of the CUTGroup As usual call or write with questions
Remember if you want to be a part of this test please complete this form
shyshy
Daniel X ONeil(773) 960shy6045
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66
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Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
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68
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69
Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
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70
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71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
Tester
1
Tester Profile (given by tester)
Home buyer
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
No
How do you find out about these changes in your neighborhood
Walking around
What information about a property is most useful to you when purchasing a home or other
property
The size of the apartment
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Very Important
Historic resources nearby Very Important
14
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Map of a certain area - looks like its showing construction permits for a specific location in the
neighborhood - shows whats around The tester first noticed the map and that it lists different permits
for different locations
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
It opened a link Im looking to see what it is Looks like its either a store or a service for plumbing and
sewers (Clicked because it was highlighted on the map)
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I went to Wicker Park but it couldnt find it in the search (Typed in Wicker Park - expecting to find the
neighborhood) I googled my home address and I see a map of different buildings around it Its telling me
data about demographics in the neighborhood which I find interesting It shows where the schools train
stations are (which for me is very important) and also talks about crime (Pleased to know that theres
no crime in the area)
What was the most useful
information you found on
this page Why
The train station because I use
public transit
What was the least useful information you found on this
page Why
Schools - I wouldnt send kids to these schools
In what ways would you improve this Address Snapshot page
information about restaurants or entertainment - a link to be able to find laundromats
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
15
The map shows Chicago and different suburbs with numbers - I assume the number are associated with
the number of permits in the area I can zoom in and see the number of permits requested in different
area Some have numbers and some have the little screwdrivers Push-pins And when I click on it it
tells me whats going on For example a renovation
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The map shows Chicago and different suburbs with numbers - I assume the number are associated with
the number of permits in the area I can zoom in and see the number of permits requested in different
area Some have numbers and some have the little screwdrivers Push-pins And when I click on it it
tells me whats going on For example a renovation
Did you find this
information useful
No
Why or why not
I dont really use this information when looking for a house
Next explore the site and choose something that youre interested in learning about
What did you choose
I chose architects
Tell us why you chose what you did and about your experience
Might be useful - They also tell me what people charge - which is useful
OVERALL REVIEW Do you like Chicago
Cityscape
No
Would you use Chicago Cityscape in the future
No
In what ways would you improve Chicago Cityscape
Its very basic - not too many colors I would prefer something more colorful to make the information
pop - It looks like a fake site to me If I was looking for houses to rentbuy Id go to sites like
properties or Rentcom (Redfin does this too)
Do you like CUTGroup Did you like this CUTGroup test
16
Yes
Yes
Anything else to add
Pretty exciting
252015 44452 PM
17
Tester
2
Tester Profile (given by tester)
Construction watcher
Proctored by
Steven
What type of device are you using for this test
Dell laptop with ZoomText
Is this your normal device
that you use everyday
No
If not what is your primary device
iPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
2 - 3 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Walking around TV stations (ABC7)
What information about a property is most useful to you when purchasing a home or other
property
Whether its new or old the condition of the property I would like to have a home inspection and the
price and the location
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Important
Property tax Information Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Slightly important
18
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
This website is talking about building permits and things that have been done to the properties Its
asking you to put in an address The map shows the details on the building tells you the address I like
that thats a good way to be nosy and see what people are doing to their houses Its a cool website so
far
Explore the site Whats the first thing you do
Clicked All Permits List
Tell us more about the first thing you did
I would prefer to look at the individual list because the full-screen map didnt show any details on the
individual permits They dont give you any details about what youre going to find when you click on it
Its easier to see and scroll down the list I like the full-screen map because you dont have to scroll
around so much to find something to click on Top 4 isnt very helpful to me it means what people
clicked on the most It should say most popular permit types if theyre the ones most frequently coming
in
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for my home address [ADDRESS REMOVED] I dont know what the Chicago Historic
Resources Survey is The zoning info thats good there What does the zoning district mean There are
two different bullet points here that indicates two different sections Take the other dot out and make it
one section Or simply have an information thing to click to figure out what it means or put that
somewhere else on the page Or a list of what all the codes mean The zoning thing thats a business
permit from September 2014 [Tester] was a little confused about the connection between the map and
the zoning information [The green Census tract overlay is hard to see]
What was the most useful
information you found on
this page Why
I think the maps most useful if
you know what box to click on
in the layers list
What was the least useful information you found on this
page Why
Zoning is a bit confuse but its not necessarily the least useful I dont
see anything unuseful
19
In what ways would you improve this Address Snapshot page
Take the zoning bullet point out The color of the on the map Maybe you would do better if thats a
bold black line Research with eye doctors or someone who knows more about that what people who
are color blind can see
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen
The mouse pointer reappears when you hover on the Leaflet permit clusters
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen
The mouse pointer reappears when you hover on the Leaflet permit clusters
Did you find this
information useful
Yes
Why or why not
Except the issue described above
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I see the name of the architect Lets see what Richard Fencl is doing Hows it sorted (Its sorted by the
total value of the projects theyre working on) Shouldnt it be based on consumer reports Or what
their standing is in the community [The middle of the page which would be a login form is missing]
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
20
In what ways would you improve Chicago Cityscape
After it gets some improvements Is it just the city or is it nationwide [Its just the city] Theres all of
these databases all over the country Why not have one website that has all of this information in one
place Lets say I want to move to Florida and I type in that address and then I get all of the same
information Add a ticker to the top of the page What would I say Find some interesting information to
put in the ticker Is there crime data (Yes showed him the Crime tab on Neighborhood Data on
Address Snapshot that leads to the Chicago Tribune) He pointed out that there may alternative
websites like SpotCrime Population is demographics might be clearer that this is a population chart
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I would like to see more tests in the future geared towards issues for disabled people like apps that can
benefit people that are disabled
252015 52908 PM
21
Tester
3
Tester Profile (given by tester)
Big on Community amp IT Field geekchic
Proctored by
Sonja Marziano
What type of device are you using for this test
HP probook Windows 7
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Newsletters recently been networking Tom Tresser CivicLab knowledgable about the TIF Illumination
Project
What information about a property is most useful to you when purchasing a home or other
property
Property value good education in area access to public transit access to marketplaces
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Neutral
22
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
First glance typical homebuyer website to show homes and locations Looks like Google Maps - maybe
directions Posts (permits) to give information from different homes in different wards This is pretty
awesome Easy to understand Buttons are big More detail with construction -- thinking about
commuting
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Wanted to check the map drawn to that Chose the warning sign because human nature - provided
demolition information Box was locked behind the key Wanted to explore the map The permit post
looked almost like an ad Interested in the satellite feed Explored the map and was interested in
OpenStreetMap clicked that More color coding diagram Chose full-screen map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Home address - saw his house Property tax info stood out Likes the neighborhood data especially if
you are moving Parcels notices the census tracts layers but could not see where the boundaries
History of the population change - Wow - only looked at demographics and went to the census
reporter page tables Surprised by the large amount of data -- thinks it would be useful for Aldermen and
other community leaders Sees the use for contractors Notices the demolition permit which was part of
the school nearby
What was the most useful
information you found on
this page Why
Taxes and neighborhood data
What was the least useful information you found on this
page Why
PINs - wasnt sure what this meant
In what ways would you improve this Address Snapshot page
Design - would want more pop-up window to get more information Tabs to take to you each of the
sections of the Address Snapshot pages instead of the ads Wants to be able to go to more
importantinteresting parts Different background -- something more dynamic Better placement of the
23
ads felt like one was just in the middle
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Went to the full-screen map after looking at the map on the homepage (second thing) Checked and
unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight
train tracking associated with construction (with directions)
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Went to the full-screen map after looking at the map on the homepage (second thing) Checked and
unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight
train tracking associated with construction (with directions)
Did you find this
information useful
Yes
Why or why not
Next explore the site and choose something that youre interested in learning about
What did you choose
Top Companies
Tell us why you chose what you did and about your experience
Log in to Top Companies amp Architects verb to see Monthly subscription You get excitedand then
you have to pay more See a big use for contractors (used to be in construction - Local 1 Ironworks --
agile methodology) Blue1647 wants to expand to the Southside -- this would be really useful to them
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
24
Impressed by the website to learn more about Chicago Promote to get to know your city Checked
out the About Hot button topics and links to go to to make sure people see certain sites New articles
from newsletter Font a little bigger
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Critical as a techie but did not see too many problems on this site Interested in seeing a CUTGroup
profile
252015 53359 PM
25
Tester
4
Tester Profile (given by tester)
hardest worker
Proctored by
Josh Kalov
What type of device are you using for this test
Dell e6440 laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
Smartphone Android
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
2 - 3 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Local news Redeye 311 website
What information about a property is most useful to you when purchasing a home or other
property
previous owner What is the property actually worth
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Very Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Neutral
Violations at the address Neutral
Historic resources nearby Important
26
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It seems kind of confusing at first Im having trouble understanding specifically what it is for I do like
that it has the maps The map on the home page showing recent permits is useful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Draw custom place under permits - Companies places
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] Historic properties populations schools public transit crime rates building
improvements The ward community etc information is useful
What was the most useful
information you found on
this page Why
Neighborhood Data It is not
readily available
What was the least useful information you found on this
page Why
The comments section
In what ways would you improve this Address Snapshot page
Add Ground view (Google Street View)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
It is showing everything that was listed but now on the map The options could be more specific Days
for what - What does the days drop down mean Last 14 days
How useful do you find this information
27
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
It is showing everything that was listed but now on the map The options could be more specific Days
for what - What does the days drop down mean Last 14 days
Did you find this
information useful
Yes
Why or why not
It is quick and accessible It gives you the specific information you
need
Next explore the site and choose something that youre interested in learning about
What did you choose
Resources
Tell us why you chose what you did and about your experience
It tells you about the types of permits and fees It is understandable It gives you a list of assistance
programs It actually tells you what the permits are It is very useful
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
Be able to see the contractor reviews without logging in Make all the features accessible without logging
in Have pictures with the building permits table Make the contractors list more specific (by area) The
website is a little plain It could be more decorative It would nice if there was a link for information to
get a permit or request a demolition You cant access the services that it tells you about
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
28
It doesnt have a lot of ads It gives you a lot of choices and it is detailed about the properties on there
It is nice that it is up to date The year in review is nice because it shows progress It is amazing to have
all this information
252015 53446 PM
29
Tester
5
Tester Profile (given by tester)
Community Advocate
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
(Largelots) I just watch the news - Chicago Tribune (thats where i read about the lots)
What information about a property is most useful to you when purchasing a home or other
property
The value of the property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Important
30
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
(She also looks up realtorcom) Its a map And its showing me new constructions and demolitionson
a map
Explore the site Whats the first thing you do
Looking at the key to see what info is available what can it tell me
Tell us more about the first thing you did
Testers scrolls around - wants to use the satellite view If I can see it in real time itll tell me whats
there This site seems more for people who are developers owners If I was purchasing I would know
what these things would need
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Tester tried to enter an inexact address - though you could do an approx address Wow It has all the
information for my building - Zoning information doesnt have property tax information - no permits
found here No violations Tester found 107 violations According to the census we have the
demographics
What was the most useful
information you found on
this page Why
Its more useful to know that
its a TIF area I assuming zoning
helps that happen - and it has a
whole thing thats just zoning
What was the least useful information you found on this
page Why
The adjoining tracks - I dont know how I would use that
In what ways would you improve this Address Snapshot page
Can you make it 3D Everything else is cool Youve got the census track zoning (Oh When I put it in
satellite it is 3D Theres something about seeing something in real life that helps me get my
orientation)
Next under Find Permits choose in certain places amp boundaries
31
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Well its just giving me whats in the Chicagoland area and I can see right away where theyre building
the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of
permit Oh and itll give you the building names Several ways to look at this Clicked to see new
construction This seems pretty real time
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Well its just giving me whats in the Chicagoland area and I can see right away where theyre building
the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of
permit Oh and itll give you the building names Several ways to look at this Clicked to see new
construction This seems pretty real time
Did you find this
information useful
Yes
Why or why not
If I were a builder
Next explore the site and choose something that youre interested in learning about
What did you choose
How do I find out about more history research
Tell us why you chose what you did and about your experience
I just like to know whats in my neighborhood what Im next too - Curious Need to find comparison
charts architects
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
Its simple Pretty user friendly Um I dont know I guess I would -- I dunno Theres something a little
bit She asked who the audience was Could we go on this and go downtown and find major developers
32
They like that it has companies Wanted to cross reference election donations (In particular the Virgin
Hotel)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Something else we tested was more funds
252015 55330 PM
33
Tester
6
Tester Profile (given by tester)
Non-Profit Pro
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Hyperlocal newspapers community groups
What information about a property is most useful to you when purchasing a home or other
property
Proximity to public transportation home value
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Neutral
34
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Gives me a sense of the neighborhood lets me search for a property I might be interested in buying
gives me a full pic of whats going on there
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I checked to see if I could find my house and I couldnt so I figured that Id just browse
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at
neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The
LoopRiver North) I looked up my building and it gives me my alderman demographics of the
neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something
What was the most useful
information you found on
this page Why
The crime map is interesting -
its good to know that there
are no violations
What was the least useful information you found on this
page Why
Populatin wasnt useful because Im unsure what the neighborhood is
In what ways would you improve this Address Snapshot page
Id want violations to pop up first - have a learn moremore resources button Id want that to show up
first
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
35
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
Did you find this
information useful
Yes
Why or why not
Its certainly interesting - its defn intereting to see what types of new
buildings people are looking at
Next explore the site and choose something that youre interested in learning about
What did you choose
Looking at an address on Hamlin that was coded as a demoliation
Tell us why you chose what you did and about your experience
When she clicked the demolition - She saw that it was a nice house - wondering why its got so many
permits - why its being demod Ah she sees that the permit was for new constructin - but they have to
knock it down first Didnt realize the ads were ads at first
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I defn will We decided that we were going to look on Craigslist to find houses and this will let us get
some information in homes being sold by owners - sometimes its hard to get the story out of them
And its kinda fascinating to see new neighborhood
Do you like CUTGroup Did you like this CUTGroup test
36
Yes
Yes
Anything else to add
Works for a non-profit that has a website its interesting to learn how CUTgroup is done
252015 61849 PM
37
Tester
7
Tester Profile (given by tester)
iggys mom
Proctored by
Josh Kalov
What type of device are you using for this test
Dell e6440
Is this your normal device
that you use everyday
No
If not what is your primary device
windows laptop iphone
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
1 - 2 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Reading Logan Square list serv DNA Info
What information about a property is most useful to you when purchasing a home or other
property
Havent purchased before so not sure Previous purchase price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Neutral
Permits at the address Neutral
Violations at the address Important
Historic resources nearby Neutral
38
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
I always go to the map first Shows information on building permits Going to the map is more
interesting
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Navigated around the map on the home page It is easy to click on a point to get more information The
icons make sense Explored permit detail page Wondering how far back map on home page goes (what
is the definition of recent)
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when
they got it
What was the most useful
information you found on
this page Why
Finding the permit information
and getting permit details
Finding the PIN number
What was the least useful information you found on this
page Why
historic info is interesting but maybe not useful
In what ways would you improve this Address Snapshot page
I dont know what historic resources mean The most recent permits are more interesting than the map
and neighborhood data Move above those Nice having the alderman information
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
39
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
Did you find this
information useful
Yes
Why or why not
The ability to specify time frame
Next explore the site and choose something that youre interested in learning about
What did you choose
Permits Dashboard charts Year in Review
Tell us why you chose what you did and about your experience
Pages were not useful to me but might be for contractors or other people
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
The changes on the address snapshot page (moving permits above map and neighborhood data)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Site seems very usable
40
252015 63301 PM
41
Tester
8
Tester Profile (given by tester)
Community advocate AL
Proctored by
Steven Vance
What type of device are you using for this test
Dell (with ZoomText turned off)
Is this your normal device
that you use everyday
No
If not what is your primary device
Laptop at home desktop at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting
theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the
Chamber of Commerce websites or anything like that
What information about a property is most useful to you when purchasing a home or other
property
Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility
Cool things to do (bars) rentcost
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Important
Violations at the address Very Important
42
Historic resources nearby Important
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give
me a bunch of information about that address and the area (or maybe just that particular building but it
talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is
for houses or living spaces or just commercial
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
Its the first thing that came to mind Im curious about what it will say about this place where I live what
information it would show for this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Shows me a picture that I know is correct because thats what it is Its showing me the ward
neighborhood community area points it out on a map Its an interesting looking map [When prompted
he identified them as parcels] Got neighborhood data got property tax info Ive never paid property
tax their property tax bill is the first column there Im not sure what the assessment means Is that the
land or the building because I think it would be worth a lot more than that Its a fairly big building I
dont know what historic resources means I guess some buildings that are listed as having some historic
significance Theres a bunch of Ukrainian churches nearby
What was the most useful
information you found on
this page Why
Assessments and property
taxes would be important if I
were to live in this
neighborhood I would want to
know how much property
taxes Rent would be great
because it eats up 20-50 of
What was the least useful information you found on this
page Why
The permits stuff is kind of dry information Upgrade balcony Not
too necessary for me to know that
43
peoples income
In what ways would you improve this Address Snapshot page
Schools Ah its there I didnt look too closely there I see that these are schools where theyre
guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school
means All of this is cryptic
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
Did you find this
information useful
No
Why or why not
There was some issues finding the right place to type in a
neighborhood and where to input an address The list view of this (on
Places) is a little lengthy
Next explore the site and choose something that youre interested in learning about
What did you choose
Demolitions Tracker
44
Tell us why you chose what you did and about your experience
Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews
showing up and people there squatting when the demolition crews Im curious how many buildings get
destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a
nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I think its cool pretty interesting it would be more applicable er worthwhile for developers and
homeowners people moving less familiar with the city Fortunately my roommates did the leg work
finding this place we have a really cool landlord Moving sucks so you dont want to deal with that
Maybe down the line at some point I personally have no idea how good a school is That one that I walk
by a million times I dont know anything about it
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Less applicable to day to day life compared to the transit app I think I did one other with restaurant
inspection results (that was interesting but I havent used that at all)
252015 63416 PM
45
Tester
9
Tester Profile (given by tester)
First time looker
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
A lot of new restaurants coming in - maybe the grocery stores
What information about a property is most useful to you when purchasing a home or other
property
The price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Neutral
Violations at the address Very Important
Historic resources nearby Not at all important
46
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
For me I think its a map for looking for an address Notices the map first The map is very good here I
think that the picture is maybe should be bigger than the map - otherwise Im looking for some
directions website (Navigation website)
Explore the site Whats the first thing you do
Clicked on new permit picture
Tell us more about the first thing you did
Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK
ITS PART OF THE SITE) Theres not really any information I can see here The address that was
returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south
loop)
What was the most useful
information you found on
this page Why
Theres zoning information
here that tells me something
But its not useful to me
What was the least useful information you found on this
page Why
Not sure
In what ways would you improve this Address Snapshot page
List some more information here (Tester sees the neighborhood information) - I would like to know
the property information tax info neighborhood data
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
47
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
Did you find this
information useful
Yes
Why or why not
More clear to me - more logic I think If I see the place first I dont
know where it is The address number doesnt give me that
impression
Next explore the site and choose something that youre interested in learning about
What did you choose
Im wondering why the picture is changing
Tell us why you chose what you did and about your experience
Its kinda weird the pictures keep changing (The one showing the latest permit)
OVERALL REVIEW Do you like Chicago
Cityscape
No
Would you use Chicago Cityscape in the future
No
In what ways would you improve Chicago Cityscape
I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a
lot of words to read It might be useful because theres a lot of information - but if I just want to see
something I want to see then probably not my first choice Id still take a look (For the home we use
Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for
what I want to purchase So I think the picinformation drags too much of my attention Although I like
the map same thing I just realized that the search bar is the most important
48
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I think this website I need more time to explore It looks good for now - like the map the most But I
think the map is kinda too big for the first page Because its a home purchasing website Ill just type the
address where i want to buy I
252015 71125 PM
49
Tester
10
Tester Profile (given by tester)
Chicago Explorer
Proctored by
Daniel Ronan
What type of device are you using for this test
Dell Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iphone5 MacBook Pro at home
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info
Chicago
What information about a property is most useful to you when purchasing a home or other
property
Assuming location is first then price condition of property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Very Important
Historic resources nearby Neutral
50
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer
targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an
industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I
can get more information as a member seems like it - access to more data Announces more permits
that are entered
Explore the site Whats the first thing you do
Recent New Construction Permit Search is also very prominent
Tell us more about the first thing you did
Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this
part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it
looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in
West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to
be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info
- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The
pin on the map is not quite accurate but it says that the location is approximate
What was the most useful
information you found on
this page Why
The neighborhood data is
probably the most valuable
demographics schools
What was the least useful information you found on this
page Why
A lot of nearby information if I was looking for one address doesnt
think at all of the permits nearby would be that helpful information
balance seems off with this address and nearby permits
In what ways would you improve this Address Snapshot page
Headlines - Building information headline could encompass all the info on the page so it would be wise
to change this title There could be a more specific label such as Historic and Zoning information
51
Disappointed there was no historic resources survey information so that surprised me the fact that
there is none seems weird
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
Did you find this
information useful
Yes
Why or why not
Yes seeing the history of the neighborhood through permits is
interesting she thinks she could explore if she was starting a business
or looking for a property it would be useful I would be someone
who would not look for the last 14 days
Next explore the site and choose something that youre interested in learning about
What did you choose
New two story climbing wall [ADDRESS REMOVED]
Tell us why you chose what you did and about your experience
52
Caught her attention because it had a light blue pin Something that is slightly unusual - a two story
climbing activity
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
It seems very oriented to construction information not at all as marketable as sites such as Apartment
Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home
buying everyday Someone as interested in Chicago might like this more if it was more marketed to
them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup
Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is
getting people from the neighborhoods and not asking them to come to the Loop Become a member
and monitor building permits and violations for your clients - seems very corporate and not at all
accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is
more for professional purposes especially since they are from groups not individuals such as
homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken
as not an ad
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Wonders whether the test would be better targeted to respondents using a scenario-based track and
what they are trying to find Home business siting construction company builder etc
252015 72207 PM
53
Tester
11
Tester Profile (given by tester)
Architect Dropout
Proctored by
Sonja Marziano
What type of device are you using for this test
iPad
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhone pc laptop at home and work
What browser are you using right now
Safari
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps
What information about a property is most useful to you when purchasing a home or other
property
Location access to transit and sidewalks
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Neutral
54
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post
Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile
images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping
drawing custom place
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Clicked on map images (set up as tiles) could not interact with the map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for address tries to pre-populate with option but cannot access those options 915 W
Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is
similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking
which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title
gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling
below the map Top left frame is start gt moves right on the top navigator Jump to screen reader
users SR tag JAWS provides options to bypass or jump to certain sections of the site
What was the most useful
information you found on
this page Why
NA
What was the least useful information you found on this
page Why
NA
In what ways would you improve this Address Snapshot page
Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used
for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog
parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk
score
55
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
Did you find this
information useful
No
Why or why not
NA
Next explore the site and choose something that youre interested in learning about
What did you choose
NA
Tell us why you chose what you did and about your experience
NA
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
NA
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
56
Anything else to add
Maureen will be using her JAWS system and filling out the rest of the test at home
252015 72602 PM
57
Tester
12
Tester Profile (given by tester)
HomeSweet
Proctored by
Daniel X ONeil
What type of device are you using for this test
Dell Latitude E6440
Is this your normal device
that you use everyday
No
If not what is your primary device
Desktop computer at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
By walking or riding around the neighborhood and seeing them
What information about a property is most useful to you when purchasing a home or other
property
Price number of bedrooms condition of the home property tax photographs of interior and exterior--
as many as possible
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Important
58
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like its some sort of real estate website But it is more specific because its going to tell me
about the building and the location As a renter this is very important to me to see as a potential rental
space I see they have school information In Chicago I dont see that as reliable On real estate sites it
is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN
search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and
teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a
neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a
legend In the right hands this can be more and more useful Community organizers and people looking
to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats
delightful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Oh and I can look at whos doing what These are from all over the city If I were more
knowledgable I could use this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a
lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab
Checked on school Checked the info it comported with her knowledge Feels better when the crime is
in someones home
What was the most useful
information you found on
this page Why
The crime info was quite useful
because its interesting I can
use this to show my kid
What was the least useful information you found on this
page Why
The demographics because its not enough information It has a link
to go to the census But Id like to know average incon
In what ways would you improve this Address Snapshot page
59
Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks
indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights
Violations at this address How did I miss this She does not make comments but other people do
Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it
easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier
to read
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
Did you find this
information useful
Yes
Why or why not
Yes useful and fascinating
Next explore the site and choose something that youre interested in learning about
What did you choose
Stays on the map and scrolls south
Tell us why you chose what you did and about your experience
Found the house where her mother was born
OVERALL REVIEW Do you like Chicago
Cityscape
Would you use Chicago Cityscape in the future
60
Yes
Yes
In what ways would you improve Chicago Cityscape
Maybe they need to put a legend with all these little icons for less sophisticated users like me
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Its exciting to see stuff like this
252015 73202 PM
61
Tester
13
Tester Profile (given by tester)
Recurring Student
Proctored by
Christopher Whitaker
What type of device are you using for this test
PC Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhoneiPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you
hear things
What information about a property is most useful to you when purchasing a home or other
property
Utilities and what the average is - is rent including - history of whats happened for the past ten years
(roofs piping electric major issues) Like a complete diagnostic
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Neutral
Property tax Information Neutral
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Very Important
62
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like a place to enter in an address and see an image of the building a brief description and
basics about the community - and also the more political information (like which ward) Throws up a
map - looks like its annotated with constructions
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I entered my own address and it didnt find my address in historical data gives me zone information
light manufacturing Its actually showing the lot next door They just finished construction The area
used to be manufacturing
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
My home address
What was the most useful
information you found on
this page Why
It didnt show any useful info on
my building but interesting to
see nearby permits
What was the least useful information you found on this
page Why
Its kinda difficult - the zoning info is least useful mostly beacuse its
not there
In what ways would you improve this Address Snapshot page
I love historic building and know the history of our building - would like to have seen that Its really
cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what
the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at
2007)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
63
and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
Did you find this
information useful
Yes
Why or why not
I can see myself looking at this to see if something was issued (nearby
construction)
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by
estimated construction costs for the year which is kinda interesting because it shows the one we may be
hearing about the most My sister in law is an architect
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I liked the history information - like landmarks Id want to see some of that in here I find it really
interesting - and I think its important For example Why is this name super-popular (One of the first
64
people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our
building now that area is so built up and different) The schools expanding (Greektown)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Nope
252015 73412 PM
65
Make $20 for a test of a building projects website
Hi ltltFirst Namegtgt
Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website
This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards
Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form
We are planning to be in the Logan Square neighborhood for this test
We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers
For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago
Thanks for being a member of the CUTGroup As usual call or write with questions
Remember if you want to be a part of this test please complete this form
shyshy
Daniel X ONeil(773) 960shy6045
Subscribe Share Past Issues Translate
66
doneilcctorg
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67
Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
Subscribe Share Past Issues Translate
68
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69
Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
Subscribe Share Past Issues Translate
70
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71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Map of a certain area - looks like its showing construction permits for a specific location in the
neighborhood - shows whats around The tester first noticed the map and that it lists different permits
for different locations
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
It opened a link Im looking to see what it is Looks like its either a store or a service for plumbing and
sewers (Clicked because it was highlighted on the map)
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I went to Wicker Park but it couldnt find it in the search (Typed in Wicker Park - expecting to find the
neighborhood) I googled my home address and I see a map of different buildings around it Its telling me
data about demographics in the neighborhood which I find interesting It shows where the schools train
stations are (which for me is very important) and also talks about crime (Pleased to know that theres
no crime in the area)
What was the most useful
information you found on
this page Why
The train station because I use
public transit
What was the least useful information you found on this
page Why
Schools - I wouldnt send kids to these schools
In what ways would you improve this Address Snapshot page
information about restaurants or entertainment - a link to be able to find laundromats
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
15
The map shows Chicago and different suburbs with numbers - I assume the number are associated with
the number of permits in the area I can zoom in and see the number of permits requested in different
area Some have numbers and some have the little screwdrivers Push-pins And when I click on it it
tells me whats going on For example a renovation
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The map shows Chicago and different suburbs with numbers - I assume the number are associated with
the number of permits in the area I can zoom in and see the number of permits requested in different
area Some have numbers and some have the little screwdrivers Push-pins And when I click on it it
tells me whats going on For example a renovation
Did you find this
information useful
No
Why or why not
I dont really use this information when looking for a house
Next explore the site and choose something that youre interested in learning about
What did you choose
I chose architects
Tell us why you chose what you did and about your experience
Might be useful - They also tell me what people charge - which is useful
OVERALL REVIEW Do you like Chicago
Cityscape
No
Would you use Chicago Cityscape in the future
No
In what ways would you improve Chicago Cityscape
Its very basic - not too many colors I would prefer something more colorful to make the information
pop - It looks like a fake site to me If I was looking for houses to rentbuy Id go to sites like
properties or Rentcom (Redfin does this too)
Do you like CUTGroup Did you like this CUTGroup test
16
Yes
Yes
Anything else to add
Pretty exciting
252015 44452 PM
17
Tester
2
Tester Profile (given by tester)
Construction watcher
Proctored by
Steven
What type of device are you using for this test
Dell laptop with ZoomText
Is this your normal device
that you use everyday
No
If not what is your primary device
iPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
2 - 3 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Walking around TV stations (ABC7)
What information about a property is most useful to you when purchasing a home or other
property
Whether its new or old the condition of the property I would like to have a home inspection and the
price and the location
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Important
Property tax Information Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Slightly important
18
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
This website is talking about building permits and things that have been done to the properties Its
asking you to put in an address The map shows the details on the building tells you the address I like
that thats a good way to be nosy and see what people are doing to their houses Its a cool website so
far
Explore the site Whats the first thing you do
Clicked All Permits List
Tell us more about the first thing you did
I would prefer to look at the individual list because the full-screen map didnt show any details on the
individual permits They dont give you any details about what youre going to find when you click on it
Its easier to see and scroll down the list I like the full-screen map because you dont have to scroll
around so much to find something to click on Top 4 isnt very helpful to me it means what people
clicked on the most It should say most popular permit types if theyre the ones most frequently coming
in
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for my home address [ADDRESS REMOVED] I dont know what the Chicago Historic
Resources Survey is The zoning info thats good there What does the zoning district mean There are
two different bullet points here that indicates two different sections Take the other dot out and make it
one section Or simply have an information thing to click to figure out what it means or put that
somewhere else on the page Or a list of what all the codes mean The zoning thing thats a business
permit from September 2014 [Tester] was a little confused about the connection between the map and
the zoning information [The green Census tract overlay is hard to see]
What was the most useful
information you found on
this page Why
I think the maps most useful if
you know what box to click on
in the layers list
What was the least useful information you found on this
page Why
Zoning is a bit confuse but its not necessarily the least useful I dont
see anything unuseful
19
In what ways would you improve this Address Snapshot page
Take the zoning bullet point out The color of the on the map Maybe you would do better if thats a
bold black line Research with eye doctors or someone who knows more about that what people who
are color blind can see
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen
The mouse pointer reappears when you hover on the Leaflet permit clusters
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen
The mouse pointer reappears when you hover on the Leaflet permit clusters
Did you find this
information useful
Yes
Why or why not
Except the issue described above
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I see the name of the architect Lets see what Richard Fencl is doing Hows it sorted (Its sorted by the
total value of the projects theyre working on) Shouldnt it be based on consumer reports Or what
their standing is in the community [The middle of the page which would be a login form is missing]
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
20
In what ways would you improve Chicago Cityscape
After it gets some improvements Is it just the city or is it nationwide [Its just the city] Theres all of
these databases all over the country Why not have one website that has all of this information in one
place Lets say I want to move to Florida and I type in that address and then I get all of the same
information Add a ticker to the top of the page What would I say Find some interesting information to
put in the ticker Is there crime data (Yes showed him the Crime tab on Neighborhood Data on
Address Snapshot that leads to the Chicago Tribune) He pointed out that there may alternative
websites like SpotCrime Population is demographics might be clearer that this is a population chart
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I would like to see more tests in the future geared towards issues for disabled people like apps that can
benefit people that are disabled
252015 52908 PM
21
Tester
3
Tester Profile (given by tester)
Big on Community amp IT Field geekchic
Proctored by
Sonja Marziano
What type of device are you using for this test
HP probook Windows 7
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Newsletters recently been networking Tom Tresser CivicLab knowledgable about the TIF Illumination
Project
What information about a property is most useful to you when purchasing a home or other
property
Property value good education in area access to public transit access to marketplaces
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Neutral
22
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
First glance typical homebuyer website to show homes and locations Looks like Google Maps - maybe
directions Posts (permits) to give information from different homes in different wards This is pretty
awesome Easy to understand Buttons are big More detail with construction -- thinking about
commuting
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Wanted to check the map drawn to that Chose the warning sign because human nature - provided
demolition information Box was locked behind the key Wanted to explore the map The permit post
looked almost like an ad Interested in the satellite feed Explored the map and was interested in
OpenStreetMap clicked that More color coding diagram Chose full-screen map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Home address - saw his house Property tax info stood out Likes the neighborhood data especially if
you are moving Parcels notices the census tracts layers but could not see where the boundaries
History of the population change - Wow - only looked at demographics and went to the census
reporter page tables Surprised by the large amount of data -- thinks it would be useful for Aldermen and
other community leaders Sees the use for contractors Notices the demolition permit which was part of
the school nearby
What was the most useful
information you found on
this page Why
Taxes and neighborhood data
What was the least useful information you found on this
page Why
PINs - wasnt sure what this meant
In what ways would you improve this Address Snapshot page
Design - would want more pop-up window to get more information Tabs to take to you each of the
sections of the Address Snapshot pages instead of the ads Wants to be able to go to more
importantinteresting parts Different background -- something more dynamic Better placement of the
23
ads felt like one was just in the middle
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Went to the full-screen map after looking at the map on the homepage (second thing) Checked and
unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight
train tracking associated with construction (with directions)
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Went to the full-screen map after looking at the map on the homepage (second thing) Checked and
unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight
train tracking associated with construction (with directions)
Did you find this
information useful
Yes
Why or why not
Next explore the site and choose something that youre interested in learning about
What did you choose
Top Companies
Tell us why you chose what you did and about your experience
Log in to Top Companies amp Architects verb to see Monthly subscription You get excitedand then
you have to pay more See a big use for contractors (used to be in construction - Local 1 Ironworks --
agile methodology) Blue1647 wants to expand to the Southside -- this would be really useful to them
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
24
Impressed by the website to learn more about Chicago Promote to get to know your city Checked
out the About Hot button topics and links to go to to make sure people see certain sites New articles
from newsletter Font a little bigger
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Critical as a techie but did not see too many problems on this site Interested in seeing a CUTGroup
profile
252015 53359 PM
25
Tester
4
Tester Profile (given by tester)
hardest worker
Proctored by
Josh Kalov
What type of device are you using for this test
Dell e6440 laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
Smartphone Android
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
2 - 3 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Local news Redeye 311 website
What information about a property is most useful to you when purchasing a home or other
property
previous owner What is the property actually worth
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Very Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Neutral
Violations at the address Neutral
Historic resources nearby Important
26
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It seems kind of confusing at first Im having trouble understanding specifically what it is for I do like
that it has the maps The map on the home page showing recent permits is useful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Draw custom place under permits - Companies places
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] Historic properties populations schools public transit crime rates building
improvements The ward community etc information is useful
What was the most useful
information you found on
this page Why
Neighborhood Data It is not
readily available
What was the least useful information you found on this
page Why
The comments section
In what ways would you improve this Address Snapshot page
Add Ground view (Google Street View)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
It is showing everything that was listed but now on the map The options could be more specific Days
for what - What does the days drop down mean Last 14 days
How useful do you find this information
27
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
It is showing everything that was listed but now on the map The options could be more specific Days
for what - What does the days drop down mean Last 14 days
Did you find this
information useful
Yes
Why or why not
It is quick and accessible It gives you the specific information you
need
Next explore the site and choose something that youre interested in learning about
What did you choose
Resources
Tell us why you chose what you did and about your experience
It tells you about the types of permits and fees It is understandable It gives you a list of assistance
programs It actually tells you what the permits are It is very useful
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
Be able to see the contractor reviews without logging in Make all the features accessible without logging
in Have pictures with the building permits table Make the contractors list more specific (by area) The
website is a little plain It could be more decorative It would nice if there was a link for information to
get a permit or request a demolition You cant access the services that it tells you about
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
28
It doesnt have a lot of ads It gives you a lot of choices and it is detailed about the properties on there
It is nice that it is up to date The year in review is nice because it shows progress It is amazing to have
all this information
252015 53446 PM
29
Tester
5
Tester Profile (given by tester)
Community Advocate
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
(Largelots) I just watch the news - Chicago Tribune (thats where i read about the lots)
What information about a property is most useful to you when purchasing a home or other
property
The value of the property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Important
30
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
(She also looks up realtorcom) Its a map And its showing me new constructions and demolitionson
a map
Explore the site Whats the first thing you do
Looking at the key to see what info is available what can it tell me
Tell us more about the first thing you did
Testers scrolls around - wants to use the satellite view If I can see it in real time itll tell me whats
there This site seems more for people who are developers owners If I was purchasing I would know
what these things would need
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Tester tried to enter an inexact address - though you could do an approx address Wow It has all the
information for my building - Zoning information doesnt have property tax information - no permits
found here No violations Tester found 107 violations According to the census we have the
demographics
What was the most useful
information you found on
this page Why
Its more useful to know that
its a TIF area I assuming zoning
helps that happen - and it has a
whole thing thats just zoning
What was the least useful information you found on this
page Why
The adjoining tracks - I dont know how I would use that
In what ways would you improve this Address Snapshot page
Can you make it 3D Everything else is cool Youve got the census track zoning (Oh When I put it in
satellite it is 3D Theres something about seeing something in real life that helps me get my
orientation)
Next under Find Permits choose in certain places amp boundaries
31
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Well its just giving me whats in the Chicagoland area and I can see right away where theyre building
the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of
permit Oh and itll give you the building names Several ways to look at this Clicked to see new
construction This seems pretty real time
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Well its just giving me whats in the Chicagoland area and I can see right away where theyre building
the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of
permit Oh and itll give you the building names Several ways to look at this Clicked to see new
construction This seems pretty real time
Did you find this
information useful
Yes
Why or why not
If I were a builder
Next explore the site and choose something that youre interested in learning about
What did you choose
How do I find out about more history research
Tell us why you chose what you did and about your experience
I just like to know whats in my neighborhood what Im next too - Curious Need to find comparison
charts architects
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
Its simple Pretty user friendly Um I dont know I guess I would -- I dunno Theres something a little
bit She asked who the audience was Could we go on this and go downtown and find major developers
32
They like that it has companies Wanted to cross reference election donations (In particular the Virgin
Hotel)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Something else we tested was more funds
252015 55330 PM
33
Tester
6
Tester Profile (given by tester)
Non-Profit Pro
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Hyperlocal newspapers community groups
What information about a property is most useful to you when purchasing a home or other
property
Proximity to public transportation home value
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Neutral
34
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Gives me a sense of the neighborhood lets me search for a property I might be interested in buying
gives me a full pic of whats going on there
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I checked to see if I could find my house and I couldnt so I figured that Id just browse
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at
neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The
LoopRiver North) I looked up my building and it gives me my alderman demographics of the
neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something
What was the most useful
information you found on
this page Why
The crime map is interesting -
its good to know that there
are no violations
What was the least useful information you found on this
page Why
Populatin wasnt useful because Im unsure what the neighborhood is
In what ways would you improve this Address Snapshot page
Id want violations to pop up first - have a learn moremore resources button Id want that to show up
first
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
35
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
Did you find this
information useful
Yes
Why or why not
Its certainly interesting - its defn intereting to see what types of new
buildings people are looking at
Next explore the site and choose something that youre interested in learning about
What did you choose
Looking at an address on Hamlin that was coded as a demoliation
Tell us why you chose what you did and about your experience
When she clicked the demolition - She saw that it was a nice house - wondering why its got so many
permits - why its being demod Ah she sees that the permit was for new constructin - but they have to
knock it down first Didnt realize the ads were ads at first
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I defn will We decided that we were going to look on Craigslist to find houses and this will let us get
some information in homes being sold by owners - sometimes its hard to get the story out of them
And its kinda fascinating to see new neighborhood
Do you like CUTGroup Did you like this CUTGroup test
36
Yes
Yes
Anything else to add
Works for a non-profit that has a website its interesting to learn how CUTgroup is done
252015 61849 PM
37
Tester
7
Tester Profile (given by tester)
iggys mom
Proctored by
Josh Kalov
What type of device are you using for this test
Dell e6440
Is this your normal device
that you use everyday
No
If not what is your primary device
windows laptop iphone
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
1 - 2 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Reading Logan Square list serv DNA Info
What information about a property is most useful to you when purchasing a home or other
property
Havent purchased before so not sure Previous purchase price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Neutral
Permits at the address Neutral
Violations at the address Important
Historic resources nearby Neutral
38
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
I always go to the map first Shows information on building permits Going to the map is more
interesting
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Navigated around the map on the home page It is easy to click on a point to get more information The
icons make sense Explored permit detail page Wondering how far back map on home page goes (what
is the definition of recent)
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when
they got it
What was the most useful
information you found on
this page Why
Finding the permit information
and getting permit details
Finding the PIN number
What was the least useful information you found on this
page Why
historic info is interesting but maybe not useful
In what ways would you improve this Address Snapshot page
I dont know what historic resources mean The most recent permits are more interesting than the map
and neighborhood data Move above those Nice having the alderman information
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
39
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
Did you find this
information useful
Yes
Why or why not
The ability to specify time frame
Next explore the site and choose something that youre interested in learning about
What did you choose
Permits Dashboard charts Year in Review
Tell us why you chose what you did and about your experience
Pages were not useful to me but might be for contractors or other people
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
The changes on the address snapshot page (moving permits above map and neighborhood data)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Site seems very usable
40
252015 63301 PM
41
Tester
8
Tester Profile (given by tester)
Community advocate AL
Proctored by
Steven Vance
What type of device are you using for this test
Dell (with ZoomText turned off)
Is this your normal device
that you use everyday
No
If not what is your primary device
Laptop at home desktop at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting
theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the
Chamber of Commerce websites or anything like that
What information about a property is most useful to you when purchasing a home or other
property
Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility
Cool things to do (bars) rentcost
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Important
Violations at the address Very Important
42
Historic resources nearby Important
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give
me a bunch of information about that address and the area (or maybe just that particular building but it
talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is
for houses or living spaces or just commercial
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
Its the first thing that came to mind Im curious about what it will say about this place where I live what
information it would show for this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Shows me a picture that I know is correct because thats what it is Its showing me the ward
neighborhood community area points it out on a map Its an interesting looking map [When prompted
he identified them as parcels] Got neighborhood data got property tax info Ive never paid property
tax their property tax bill is the first column there Im not sure what the assessment means Is that the
land or the building because I think it would be worth a lot more than that Its a fairly big building I
dont know what historic resources means I guess some buildings that are listed as having some historic
significance Theres a bunch of Ukrainian churches nearby
What was the most useful
information you found on
this page Why
Assessments and property
taxes would be important if I
were to live in this
neighborhood I would want to
know how much property
taxes Rent would be great
because it eats up 20-50 of
What was the least useful information you found on this
page Why
The permits stuff is kind of dry information Upgrade balcony Not
too necessary for me to know that
43
peoples income
In what ways would you improve this Address Snapshot page
Schools Ah its there I didnt look too closely there I see that these are schools where theyre
guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school
means All of this is cryptic
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
Did you find this
information useful
No
Why or why not
There was some issues finding the right place to type in a
neighborhood and where to input an address The list view of this (on
Places) is a little lengthy
Next explore the site and choose something that youre interested in learning about
What did you choose
Demolitions Tracker
44
Tell us why you chose what you did and about your experience
Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews
showing up and people there squatting when the demolition crews Im curious how many buildings get
destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a
nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I think its cool pretty interesting it would be more applicable er worthwhile for developers and
homeowners people moving less familiar with the city Fortunately my roommates did the leg work
finding this place we have a really cool landlord Moving sucks so you dont want to deal with that
Maybe down the line at some point I personally have no idea how good a school is That one that I walk
by a million times I dont know anything about it
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Less applicable to day to day life compared to the transit app I think I did one other with restaurant
inspection results (that was interesting but I havent used that at all)
252015 63416 PM
45
Tester
9
Tester Profile (given by tester)
First time looker
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
A lot of new restaurants coming in - maybe the grocery stores
What information about a property is most useful to you when purchasing a home or other
property
The price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Neutral
Violations at the address Very Important
Historic resources nearby Not at all important
46
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
For me I think its a map for looking for an address Notices the map first The map is very good here I
think that the picture is maybe should be bigger than the map - otherwise Im looking for some
directions website (Navigation website)
Explore the site Whats the first thing you do
Clicked on new permit picture
Tell us more about the first thing you did
Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK
ITS PART OF THE SITE) Theres not really any information I can see here The address that was
returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south
loop)
What was the most useful
information you found on
this page Why
Theres zoning information
here that tells me something
But its not useful to me
What was the least useful information you found on this
page Why
Not sure
In what ways would you improve this Address Snapshot page
List some more information here (Tester sees the neighborhood information) - I would like to know
the property information tax info neighborhood data
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
47
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
Did you find this
information useful
Yes
Why or why not
More clear to me - more logic I think If I see the place first I dont
know where it is The address number doesnt give me that
impression
Next explore the site and choose something that youre interested in learning about
What did you choose
Im wondering why the picture is changing
Tell us why you chose what you did and about your experience
Its kinda weird the pictures keep changing (The one showing the latest permit)
OVERALL REVIEW Do you like Chicago
Cityscape
No
Would you use Chicago Cityscape in the future
No
In what ways would you improve Chicago Cityscape
I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a
lot of words to read It might be useful because theres a lot of information - but if I just want to see
something I want to see then probably not my first choice Id still take a look (For the home we use
Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for
what I want to purchase So I think the picinformation drags too much of my attention Although I like
the map same thing I just realized that the search bar is the most important
48
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I think this website I need more time to explore It looks good for now - like the map the most But I
think the map is kinda too big for the first page Because its a home purchasing website Ill just type the
address where i want to buy I
252015 71125 PM
49
Tester
10
Tester Profile (given by tester)
Chicago Explorer
Proctored by
Daniel Ronan
What type of device are you using for this test
Dell Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iphone5 MacBook Pro at home
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info
Chicago
What information about a property is most useful to you when purchasing a home or other
property
Assuming location is first then price condition of property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Very Important
Historic resources nearby Neutral
50
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer
targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an
industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I
can get more information as a member seems like it - access to more data Announces more permits
that are entered
Explore the site Whats the first thing you do
Recent New Construction Permit Search is also very prominent
Tell us more about the first thing you did
Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this
part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it
looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in
West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to
be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info
- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The
pin on the map is not quite accurate but it says that the location is approximate
What was the most useful
information you found on
this page Why
The neighborhood data is
probably the most valuable
demographics schools
What was the least useful information you found on this
page Why
A lot of nearby information if I was looking for one address doesnt
think at all of the permits nearby would be that helpful information
balance seems off with this address and nearby permits
In what ways would you improve this Address Snapshot page
Headlines - Building information headline could encompass all the info on the page so it would be wise
to change this title There could be a more specific label such as Historic and Zoning information
51
Disappointed there was no historic resources survey information so that surprised me the fact that
there is none seems weird
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
Did you find this
information useful
Yes
Why or why not
Yes seeing the history of the neighborhood through permits is
interesting she thinks she could explore if she was starting a business
or looking for a property it would be useful I would be someone
who would not look for the last 14 days
Next explore the site and choose something that youre interested in learning about
What did you choose
New two story climbing wall [ADDRESS REMOVED]
Tell us why you chose what you did and about your experience
52
Caught her attention because it had a light blue pin Something that is slightly unusual - a two story
climbing activity
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
It seems very oriented to construction information not at all as marketable as sites such as Apartment
Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home
buying everyday Someone as interested in Chicago might like this more if it was more marketed to
them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup
Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is
getting people from the neighborhoods and not asking them to come to the Loop Become a member
and monitor building permits and violations for your clients - seems very corporate and not at all
accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is
more for professional purposes especially since they are from groups not individuals such as
homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken
as not an ad
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Wonders whether the test would be better targeted to respondents using a scenario-based track and
what they are trying to find Home business siting construction company builder etc
252015 72207 PM
53
Tester
11
Tester Profile (given by tester)
Architect Dropout
Proctored by
Sonja Marziano
What type of device are you using for this test
iPad
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhone pc laptop at home and work
What browser are you using right now
Safari
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps
What information about a property is most useful to you when purchasing a home or other
property
Location access to transit and sidewalks
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Neutral
54
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post
Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile
images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping
drawing custom place
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Clicked on map images (set up as tiles) could not interact with the map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for address tries to pre-populate with option but cannot access those options 915 W
Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is
similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking
which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title
gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling
below the map Top left frame is start gt moves right on the top navigator Jump to screen reader
users SR tag JAWS provides options to bypass or jump to certain sections of the site
What was the most useful
information you found on
this page Why
NA
What was the least useful information you found on this
page Why
NA
In what ways would you improve this Address Snapshot page
Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used
for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog
parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk
score
55
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
Did you find this
information useful
No
Why or why not
NA
Next explore the site and choose something that youre interested in learning about
What did you choose
NA
Tell us why you chose what you did and about your experience
NA
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
NA
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
56
Anything else to add
Maureen will be using her JAWS system and filling out the rest of the test at home
252015 72602 PM
57
Tester
12
Tester Profile (given by tester)
HomeSweet
Proctored by
Daniel X ONeil
What type of device are you using for this test
Dell Latitude E6440
Is this your normal device
that you use everyday
No
If not what is your primary device
Desktop computer at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
By walking or riding around the neighborhood and seeing them
What information about a property is most useful to you when purchasing a home or other
property
Price number of bedrooms condition of the home property tax photographs of interior and exterior--
as many as possible
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Important
58
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like its some sort of real estate website But it is more specific because its going to tell me
about the building and the location As a renter this is very important to me to see as a potential rental
space I see they have school information In Chicago I dont see that as reliable On real estate sites it
is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN
search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and
teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a
neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a
legend In the right hands this can be more and more useful Community organizers and people looking
to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats
delightful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Oh and I can look at whos doing what These are from all over the city If I were more
knowledgable I could use this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a
lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab
Checked on school Checked the info it comported with her knowledge Feels better when the crime is
in someones home
What was the most useful
information you found on
this page Why
The crime info was quite useful
because its interesting I can
use this to show my kid
What was the least useful information you found on this
page Why
The demographics because its not enough information It has a link
to go to the census But Id like to know average incon
In what ways would you improve this Address Snapshot page
59
Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks
indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights
Violations at this address How did I miss this She does not make comments but other people do
Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it
easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier
to read
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
Did you find this
information useful
Yes
Why or why not
Yes useful and fascinating
Next explore the site and choose something that youre interested in learning about
What did you choose
Stays on the map and scrolls south
Tell us why you chose what you did and about your experience
Found the house where her mother was born
OVERALL REVIEW Do you like Chicago
Cityscape
Would you use Chicago Cityscape in the future
60
Yes
Yes
In what ways would you improve Chicago Cityscape
Maybe they need to put a legend with all these little icons for less sophisticated users like me
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Its exciting to see stuff like this
252015 73202 PM
61
Tester
13
Tester Profile (given by tester)
Recurring Student
Proctored by
Christopher Whitaker
What type of device are you using for this test
PC Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhoneiPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you
hear things
What information about a property is most useful to you when purchasing a home or other
property
Utilities and what the average is - is rent including - history of whats happened for the past ten years
(roofs piping electric major issues) Like a complete diagnostic
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Neutral
Property tax Information Neutral
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Very Important
62
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like a place to enter in an address and see an image of the building a brief description and
basics about the community - and also the more political information (like which ward) Throws up a
map - looks like its annotated with constructions
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I entered my own address and it didnt find my address in historical data gives me zone information
light manufacturing Its actually showing the lot next door They just finished construction The area
used to be manufacturing
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
My home address
What was the most useful
information you found on
this page Why
It didnt show any useful info on
my building but interesting to
see nearby permits
What was the least useful information you found on this
page Why
Its kinda difficult - the zoning info is least useful mostly beacuse its
not there
In what ways would you improve this Address Snapshot page
I love historic building and know the history of our building - would like to have seen that Its really
cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what
the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at
2007)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
63
and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
Did you find this
information useful
Yes
Why or why not
I can see myself looking at this to see if something was issued (nearby
construction)
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by
estimated construction costs for the year which is kinda interesting because it shows the one we may be
hearing about the most My sister in law is an architect
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I liked the history information - like landmarks Id want to see some of that in here I find it really
interesting - and I think its important For example Why is this name super-popular (One of the first
64
people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our
building now that area is so built up and different) The schools expanding (Greektown)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Nope
252015 73412 PM
65
Make $20 for a test of a building projects website
Hi ltltFirst Namegtgt
Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website
This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards
Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form
We are planning to be in the Logan Square neighborhood for this test
We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers
For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago
Thanks for being a member of the CUTGroup As usual call or write with questions
Remember if you want to be a part of this test please complete this form
shyshy
Daniel X ONeil(773) 960shy6045
Subscribe Share Past Issues Translate
66
doneilcctorg
Facebook Twitter Website
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67
Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
Subscribe Share Past Issues Translate
68
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69
Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
Subscribe Share Past Issues Translate
70
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71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
The map shows Chicago and different suburbs with numbers - I assume the number are associated with
the number of permits in the area I can zoom in and see the number of permits requested in different
area Some have numbers and some have the little screwdrivers Push-pins And when I click on it it
tells me whats going on For example a renovation
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The map shows Chicago and different suburbs with numbers - I assume the number are associated with
the number of permits in the area I can zoom in and see the number of permits requested in different
area Some have numbers and some have the little screwdrivers Push-pins And when I click on it it
tells me whats going on For example a renovation
Did you find this
information useful
No
Why or why not
I dont really use this information when looking for a house
Next explore the site and choose something that youre interested in learning about
What did you choose
I chose architects
Tell us why you chose what you did and about your experience
Might be useful - They also tell me what people charge - which is useful
OVERALL REVIEW Do you like Chicago
Cityscape
No
Would you use Chicago Cityscape in the future
No
In what ways would you improve Chicago Cityscape
Its very basic - not too many colors I would prefer something more colorful to make the information
pop - It looks like a fake site to me If I was looking for houses to rentbuy Id go to sites like
properties or Rentcom (Redfin does this too)
Do you like CUTGroup Did you like this CUTGroup test
16
Yes
Yes
Anything else to add
Pretty exciting
252015 44452 PM
17
Tester
2
Tester Profile (given by tester)
Construction watcher
Proctored by
Steven
What type of device are you using for this test
Dell laptop with ZoomText
Is this your normal device
that you use everyday
No
If not what is your primary device
iPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
2 - 3 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Walking around TV stations (ABC7)
What information about a property is most useful to you when purchasing a home or other
property
Whether its new or old the condition of the property I would like to have a home inspection and the
price and the location
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Important
Property tax Information Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Slightly important
18
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
This website is talking about building permits and things that have been done to the properties Its
asking you to put in an address The map shows the details on the building tells you the address I like
that thats a good way to be nosy and see what people are doing to their houses Its a cool website so
far
Explore the site Whats the first thing you do
Clicked All Permits List
Tell us more about the first thing you did
I would prefer to look at the individual list because the full-screen map didnt show any details on the
individual permits They dont give you any details about what youre going to find when you click on it
Its easier to see and scroll down the list I like the full-screen map because you dont have to scroll
around so much to find something to click on Top 4 isnt very helpful to me it means what people
clicked on the most It should say most popular permit types if theyre the ones most frequently coming
in
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for my home address [ADDRESS REMOVED] I dont know what the Chicago Historic
Resources Survey is The zoning info thats good there What does the zoning district mean There are
two different bullet points here that indicates two different sections Take the other dot out and make it
one section Or simply have an information thing to click to figure out what it means or put that
somewhere else on the page Or a list of what all the codes mean The zoning thing thats a business
permit from September 2014 [Tester] was a little confused about the connection between the map and
the zoning information [The green Census tract overlay is hard to see]
What was the most useful
information you found on
this page Why
I think the maps most useful if
you know what box to click on
in the layers list
What was the least useful information you found on this
page Why
Zoning is a bit confuse but its not necessarily the least useful I dont
see anything unuseful
19
In what ways would you improve this Address Snapshot page
Take the zoning bullet point out The color of the on the map Maybe you would do better if thats a
bold black line Research with eye doctors or someone who knows more about that what people who
are color blind can see
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen
The mouse pointer reappears when you hover on the Leaflet permit clusters
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen
The mouse pointer reappears when you hover on the Leaflet permit clusters
Did you find this
information useful
Yes
Why or why not
Except the issue described above
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I see the name of the architect Lets see what Richard Fencl is doing Hows it sorted (Its sorted by the
total value of the projects theyre working on) Shouldnt it be based on consumer reports Or what
their standing is in the community [The middle of the page which would be a login form is missing]
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
20
In what ways would you improve Chicago Cityscape
After it gets some improvements Is it just the city or is it nationwide [Its just the city] Theres all of
these databases all over the country Why not have one website that has all of this information in one
place Lets say I want to move to Florida and I type in that address and then I get all of the same
information Add a ticker to the top of the page What would I say Find some interesting information to
put in the ticker Is there crime data (Yes showed him the Crime tab on Neighborhood Data on
Address Snapshot that leads to the Chicago Tribune) He pointed out that there may alternative
websites like SpotCrime Population is demographics might be clearer that this is a population chart
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I would like to see more tests in the future geared towards issues for disabled people like apps that can
benefit people that are disabled
252015 52908 PM
21
Tester
3
Tester Profile (given by tester)
Big on Community amp IT Field geekchic
Proctored by
Sonja Marziano
What type of device are you using for this test
HP probook Windows 7
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Newsletters recently been networking Tom Tresser CivicLab knowledgable about the TIF Illumination
Project
What information about a property is most useful to you when purchasing a home or other
property
Property value good education in area access to public transit access to marketplaces
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Neutral
22
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
First glance typical homebuyer website to show homes and locations Looks like Google Maps - maybe
directions Posts (permits) to give information from different homes in different wards This is pretty
awesome Easy to understand Buttons are big More detail with construction -- thinking about
commuting
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Wanted to check the map drawn to that Chose the warning sign because human nature - provided
demolition information Box was locked behind the key Wanted to explore the map The permit post
looked almost like an ad Interested in the satellite feed Explored the map and was interested in
OpenStreetMap clicked that More color coding diagram Chose full-screen map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Home address - saw his house Property tax info stood out Likes the neighborhood data especially if
you are moving Parcels notices the census tracts layers but could not see where the boundaries
History of the population change - Wow - only looked at demographics and went to the census
reporter page tables Surprised by the large amount of data -- thinks it would be useful for Aldermen and
other community leaders Sees the use for contractors Notices the demolition permit which was part of
the school nearby
What was the most useful
information you found on
this page Why
Taxes and neighborhood data
What was the least useful information you found on this
page Why
PINs - wasnt sure what this meant
In what ways would you improve this Address Snapshot page
Design - would want more pop-up window to get more information Tabs to take to you each of the
sections of the Address Snapshot pages instead of the ads Wants to be able to go to more
importantinteresting parts Different background -- something more dynamic Better placement of the
23
ads felt like one was just in the middle
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Went to the full-screen map after looking at the map on the homepage (second thing) Checked and
unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight
train tracking associated with construction (with directions)
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Went to the full-screen map after looking at the map on the homepage (second thing) Checked and
unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight
train tracking associated with construction (with directions)
Did you find this
information useful
Yes
Why or why not
Next explore the site and choose something that youre interested in learning about
What did you choose
Top Companies
Tell us why you chose what you did and about your experience
Log in to Top Companies amp Architects verb to see Monthly subscription You get excitedand then
you have to pay more See a big use for contractors (used to be in construction - Local 1 Ironworks --
agile methodology) Blue1647 wants to expand to the Southside -- this would be really useful to them
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
24
Impressed by the website to learn more about Chicago Promote to get to know your city Checked
out the About Hot button topics and links to go to to make sure people see certain sites New articles
from newsletter Font a little bigger
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Critical as a techie but did not see too many problems on this site Interested in seeing a CUTGroup
profile
252015 53359 PM
25
Tester
4
Tester Profile (given by tester)
hardest worker
Proctored by
Josh Kalov
What type of device are you using for this test
Dell e6440 laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
Smartphone Android
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
2 - 3 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Local news Redeye 311 website
What information about a property is most useful to you when purchasing a home or other
property
previous owner What is the property actually worth
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Very Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Neutral
Violations at the address Neutral
Historic resources nearby Important
26
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It seems kind of confusing at first Im having trouble understanding specifically what it is for I do like
that it has the maps The map on the home page showing recent permits is useful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Draw custom place under permits - Companies places
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] Historic properties populations schools public transit crime rates building
improvements The ward community etc information is useful
What was the most useful
information you found on
this page Why
Neighborhood Data It is not
readily available
What was the least useful information you found on this
page Why
The comments section
In what ways would you improve this Address Snapshot page
Add Ground view (Google Street View)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
It is showing everything that was listed but now on the map The options could be more specific Days
for what - What does the days drop down mean Last 14 days
How useful do you find this information
27
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
It is showing everything that was listed but now on the map The options could be more specific Days
for what - What does the days drop down mean Last 14 days
Did you find this
information useful
Yes
Why or why not
It is quick and accessible It gives you the specific information you
need
Next explore the site and choose something that youre interested in learning about
What did you choose
Resources
Tell us why you chose what you did and about your experience
It tells you about the types of permits and fees It is understandable It gives you a list of assistance
programs It actually tells you what the permits are It is very useful
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
Be able to see the contractor reviews without logging in Make all the features accessible without logging
in Have pictures with the building permits table Make the contractors list more specific (by area) The
website is a little plain It could be more decorative It would nice if there was a link for information to
get a permit or request a demolition You cant access the services that it tells you about
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
28
It doesnt have a lot of ads It gives you a lot of choices and it is detailed about the properties on there
It is nice that it is up to date The year in review is nice because it shows progress It is amazing to have
all this information
252015 53446 PM
29
Tester
5
Tester Profile (given by tester)
Community Advocate
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
(Largelots) I just watch the news - Chicago Tribune (thats where i read about the lots)
What information about a property is most useful to you when purchasing a home or other
property
The value of the property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Important
30
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
(She also looks up realtorcom) Its a map And its showing me new constructions and demolitionson
a map
Explore the site Whats the first thing you do
Looking at the key to see what info is available what can it tell me
Tell us more about the first thing you did
Testers scrolls around - wants to use the satellite view If I can see it in real time itll tell me whats
there This site seems more for people who are developers owners If I was purchasing I would know
what these things would need
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Tester tried to enter an inexact address - though you could do an approx address Wow It has all the
information for my building - Zoning information doesnt have property tax information - no permits
found here No violations Tester found 107 violations According to the census we have the
demographics
What was the most useful
information you found on
this page Why
Its more useful to know that
its a TIF area I assuming zoning
helps that happen - and it has a
whole thing thats just zoning
What was the least useful information you found on this
page Why
The adjoining tracks - I dont know how I would use that
In what ways would you improve this Address Snapshot page
Can you make it 3D Everything else is cool Youve got the census track zoning (Oh When I put it in
satellite it is 3D Theres something about seeing something in real life that helps me get my
orientation)
Next under Find Permits choose in certain places amp boundaries
31
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Well its just giving me whats in the Chicagoland area and I can see right away where theyre building
the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of
permit Oh and itll give you the building names Several ways to look at this Clicked to see new
construction This seems pretty real time
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Well its just giving me whats in the Chicagoland area and I can see right away where theyre building
the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of
permit Oh and itll give you the building names Several ways to look at this Clicked to see new
construction This seems pretty real time
Did you find this
information useful
Yes
Why or why not
If I were a builder
Next explore the site and choose something that youre interested in learning about
What did you choose
How do I find out about more history research
Tell us why you chose what you did and about your experience
I just like to know whats in my neighborhood what Im next too - Curious Need to find comparison
charts architects
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
Its simple Pretty user friendly Um I dont know I guess I would -- I dunno Theres something a little
bit She asked who the audience was Could we go on this and go downtown and find major developers
32
They like that it has companies Wanted to cross reference election donations (In particular the Virgin
Hotel)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Something else we tested was more funds
252015 55330 PM
33
Tester
6
Tester Profile (given by tester)
Non-Profit Pro
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Hyperlocal newspapers community groups
What information about a property is most useful to you when purchasing a home or other
property
Proximity to public transportation home value
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Neutral
34
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Gives me a sense of the neighborhood lets me search for a property I might be interested in buying
gives me a full pic of whats going on there
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I checked to see if I could find my house and I couldnt so I figured that Id just browse
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at
neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The
LoopRiver North) I looked up my building and it gives me my alderman demographics of the
neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something
What was the most useful
information you found on
this page Why
The crime map is interesting -
its good to know that there
are no violations
What was the least useful information you found on this
page Why
Populatin wasnt useful because Im unsure what the neighborhood is
In what ways would you improve this Address Snapshot page
Id want violations to pop up first - have a learn moremore resources button Id want that to show up
first
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
35
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
Did you find this
information useful
Yes
Why or why not
Its certainly interesting - its defn intereting to see what types of new
buildings people are looking at
Next explore the site and choose something that youre interested in learning about
What did you choose
Looking at an address on Hamlin that was coded as a demoliation
Tell us why you chose what you did and about your experience
When she clicked the demolition - She saw that it was a nice house - wondering why its got so many
permits - why its being demod Ah she sees that the permit was for new constructin - but they have to
knock it down first Didnt realize the ads were ads at first
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I defn will We decided that we were going to look on Craigslist to find houses and this will let us get
some information in homes being sold by owners - sometimes its hard to get the story out of them
And its kinda fascinating to see new neighborhood
Do you like CUTGroup Did you like this CUTGroup test
36
Yes
Yes
Anything else to add
Works for a non-profit that has a website its interesting to learn how CUTgroup is done
252015 61849 PM
37
Tester
7
Tester Profile (given by tester)
iggys mom
Proctored by
Josh Kalov
What type of device are you using for this test
Dell e6440
Is this your normal device
that you use everyday
No
If not what is your primary device
windows laptop iphone
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
1 - 2 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Reading Logan Square list serv DNA Info
What information about a property is most useful to you when purchasing a home or other
property
Havent purchased before so not sure Previous purchase price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Neutral
Permits at the address Neutral
Violations at the address Important
Historic resources nearby Neutral
38
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
I always go to the map first Shows information on building permits Going to the map is more
interesting
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Navigated around the map on the home page It is easy to click on a point to get more information The
icons make sense Explored permit detail page Wondering how far back map on home page goes (what
is the definition of recent)
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when
they got it
What was the most useful
information you found on
this page Why
Finding the permit information
and getting permit details
Finding the PIN number
What was the least useful information you found on this
page Why
historic info is interesting but maybe not useful
In what ways would you improve this Address Snapshot page
I dont know what historic resources mean The most recent permits are more interesting than the map
and neighborhood data Move above those Nice having the alderman information
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
39
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
Did you find this
information useful
Yes
Why or why not
The ability to specify time frame
Next explore the site and choose something that youre interested in learning about
What did you choose
Permits Dashboard charts Year in Review
Tell us why you chose what you did and about your experience
Pages were not useful to me but might be for contractors or other people
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
The changes on the address snapshot page (moving permits above map and neighborhood data)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Site seems very usable
40
252015 63301 PM
41
Tester
8
Tester Profile (given by tester)
Community advocate AL
Proctored by
Steven Vance
What type of device are you using for this test
Dell (with ZoomText turned off)
Is this your normal device
that you use everyday
No
If not what is your primary device
Laptop at home desktop at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting
theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the
Chamber of Commerce websites or anything like that
What information about a property is most useful to you when purchasing a home or other
property
Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility
Cool things to do (bars) rentcost
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Important
Violations at the address Very Important
42
Historic resources nearby Important
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give
me a bunch of information about that address and the area (or maybe just that particular building but it
talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is
for houses or living spaces or just commercial
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
Its the first thing that came to mind Im curious about what it will say about this place where I live what
information it would show for this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Shows me a picture that I know is correct because thats what it is Its showing me the ward
neighborhood community area points it out on a map Its an interesting looking map [When prompted
he identified them as parcels] Got neighborhood data got property tax info Ive never paid property
tax their property tax bill is the first column there Im not sure what the assessment means Is that the
land or the building because I think it would be worth a lot more than that Its a fairly big building I
dont know what historic resources means I guess some buildings that are listed as having some historic
significance Theres a bunch of Ukrainian churches nearby
What was the most useful
information you found on
this page Why
Assessments and property
taxes would be important if I
were to live in this
neighborhood I would want to
know how much property
taxes Rent would be great
because it eats up 20-50 of
What was the least useful information you found on this
page Why
The permits stuff is kind of dry information Upgrade balcony Not
too necessary for me to know that
43
peoples income
In what ways would you improve this Address Snapshot page
Schools Ah its there I didnt look too closely there I see that these are schools where theyre
guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school
means All of this is cryptic
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
Did you find this
information useful
No
Why or why not
There was some issues finding the right place to type in a
neighborhood and where to input an address The list view of this (on
Places) is a little lengthy
Next explore the site and choose something that youre interested in learning about
What did you choose
Demolitions Tracker
44
Tell us why you chose what you did and about your experience
Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews
showing up and people there squatting when the demolition crews Im curious how many buildings get
destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a
nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I think its cool pretty interesting it would be more applicable er worthwhile for developers and
homeowners people moving less familiar with the city Fortunately my roommates did the leg work
finding this place we have a really cool landlord Moving sucks so you dont want to deal with that
Maybe down the line at some point I personally have no idea how good a school is That one that I walk
by a million times I dont know anything about it
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Less applicable to day to day life compared to the transit app I think I did one other with restaurant
inspection results (that was interesting but I havent used that at all)
252015 63416 PM
45
Tester
9
Tester Profile (given by tester)
First time looker
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
A lot of new restaurants coming in - maybe the grocery stores
What information about a property is most useful to you when purchasing a home or other
property
The price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Neutral
Violations at the address Very Important
Historic resources nearby Not at all important
46
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
For me I think its a map for looking for an address Notices the map first The map is very good here I
think that the picture is maybe should be bigger than the map - otherwise Im looking for some
directions website (Navigation website)
Explore the site Whats the first thing you do
Clicked on new permit picture
Tell us more about the first thing you did
Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK
ITS PART OF THE SITE) Theres not really any information I can see here The address that was
returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south
loop)
What was the most useful
information you found on
this page Why
Theres zoning information
here that tells me something
But its not useful to me
What was the least useful information you found on this
page Why
Not sure
In what ways would you improve this Address Snapshot page
List some more information here (Tester sees the neighborhood information) - I would like to know
the property information tax info neighborhood data
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
47
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
Did you find this
information useful
Yes
Why or why not
More clear to me - more logic I think If I see the place first I dont
know where it is The address number doesnt give me that
impression
Next explore the site and choose something that youre interested in learning about
What did you choose
Im wondering why the picture is changing
Tell us why you chose what you did and about your experience
Its kinda weird the pictures keep changing (The one showing the latest permit)
OVERALL REVIEW Do you like Chicago
Cityscape
No
Would you use Chicago Cityscape in the future
No
In what ways would you improve Chicago Cityscape
I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a
lot of words to read It might be useful because theres a lot of information - but if I just want to see
something I want to see then probably not my first choice Id still take a look (For the home we use
Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for
what I want to purchase So I think the picinformation drags too much of my attention Although I like
the map same thing I just realized that the search bar is the most important
48
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I think this website I need more time to explore It looks good for now - like the map the most But I
think the map is kinda too big for the first page Because its a home purchasing website Ill just type the
address where i want to buy I
252015 71125 PM
49
Tester
10
Tester Profile (given by tester)
Chicago Explorer
Proctored by
Daniel Ronan
What type of device are you using for this test
Dell Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iphone5 MacBook Pro at home
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info
Chicago
What information about a property is most useful to you when purchasing a home or other
property
Assuming location is first then price condition of property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Very Important
Historic resources nearby Neutral
50
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer
targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an
industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I
can get more information as a member seems like it - access to more data Announces more permits
that are entered
Explore the site Whats the first thing you do
Recent New Construction Permit Search is also very prominent
Tell us more about the first thing you did
Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this
part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it
looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in
West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to
be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info
- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The
pin on the map is not quite accurate but it says that the location is approximate
What was the most useful
information you found on
this page Why
The neighborhood data is
probably the most valuable
demographics schools
What was the least useful information you found on this
page Why
A lot of nearby information if I was looking for one address doesnt
think at all of the permits nearby would be that helpful information
balance seems off with this address and nearby permits
In what ways would you improve this Address Snapshot page
Headlines - Building information headline could encompass all the info on the page so it would be wise
to change this title There could be a more specific label such as Historic and Zoning information
51
Disappointed there was no historic resources survey information so that surprised me the fact that
there is none seems weird
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
Did you find this
information useful
Yes
Why or why not
Yes seeing the history of the neighborhood through permits is
interesting she thinks she could explore if she was starting a business
or looking for a property it would be useful I would be someone
who would not look for the last 14 days
Next explore the site and choose something that youre interested in learning about
What did you choose
New two story climbing wall [ADDRESS REMOVED]
Tell us why you chose what you did and about your experience
52
Caught her attention because it had a light blue pin Something that is slightly unusual - a two story
climbing activity
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
It seems very oriented to construction information not at all as marketable as sites such as Apartment
Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home
buying everyday Someone as interested in Chicago might like this more if it was more marketed to
them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup
Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is
getting people from the neighborhoods and not asking them to come to the Loop Become a member
and monitor building permits and violations for your clients - seems very corporate and not at all
accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is
more for professional purposes especially since they are from groups not individuals such as
homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken
as not an ad
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Wonders whether the test would be better targeted to respondents using a scenario-based track and
what they are trying to find Home business siting construction company builder etc
252015 72207 PM
53
Tester
11
Tester Profile (given by tester)
Architect Dropout
Proctored by
Sonja Marziano
What type of device are you using for this test
iPad
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhone pc laptop at home and work
What browser are you using right now
Safari
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps
What information about a property is most useful to you when purchasing a home or other
property
Location access to transit and sidewalks
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Neutral
54
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post
Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile
images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping
drawing custom place
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Clicked on map images (set up as tiles) could not interact with the map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for address tries to pre-populate with option but cannot access those options 915 W
Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is
similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking
which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title
gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling
below the map Top left frame is start gt moves right on the top navigator Jump to screen reader
users SR tag JAWS provides options to bypass or jump to certain sections of the site
What was the most useful
information you found on
this page Why
NA
What was the least useful information you found on this
page Why
NA
In what ways would you improve this Address Snapshot page
Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used
for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog
parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk
score
55
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
Did you find this
information useful
No
Why or why not
NA
Next explore the site and choose something that youre interested in learning about
What did you choose
NA
Tell us why you chose what you did and about your experience
NA
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
NA
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
56
Anything else to add
Maureen will be using her JAWS system and filling out the rest of the test at home
252015 72602 PM
57
Tester
12
Tester Profile (given by tester)
HomeSweet
Proctored by
Daniel X ONeil
What type of device are you using for this test
Dell Latitude E6440
Is this your normal device
that you use everyday
No
If not what is your primary device
Desktop computer at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
By walking or riding around the neighborhood and seeing them
What information about a property is most useful to you when purchasing a home or other
property
Price number of bedrooms condition of the home property tax photographs of interior and exterior--
as many as possible
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Important
58
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like its some sort of real estate website But it is more specific because its going to tell me
about the building and the location As a renter this is very important to me to see as a potential rental
space I see they have school information In Chicago I dont see that as reliable On real estate sites it
is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN
search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and
teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a
neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a
legend In the right hands this can be more and more useful Community organizers and people looking
to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats
delightful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Oh and I can look at whos doing what These are from all over the city If I were more
knowledgable I could use this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a
lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab
Checked on school Checked the info it comported with her knowledge Feels better when the crime is
in someones home
What was the most useful
information you found on
this page Why
The crime info was quite useful
because its interesting I can
use this to show my kid
What was the least useful information you found on this
page Why
The demographics because its not enough information It has a link
to go to the census But Id like to know average incon
In what ways would you improve this Address Snapshot page
59
Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks
indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights
Violations at this address How did I miss this She does not make comments but other people do
Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it
easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier
to read
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
Did you find this
information useful
Yes
Why or why not
Yes useful and fascinating
Next explore the site and choose something that youre interested in learning about
What did you choose
Stays on the map and scrolls south
Tell us why you chose what you did and about your experience
Found the house where her mother was born
OVERALL REVIEW Do you like Chicago
Cityscape
Would you use Chicago Cityscape in the future
60
Yes
Yes
In what ways would you improve Chicago Cityscape
Maybe they need to put a legend with all these little icons for less sophisticated users like me
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Its exciting to see stuff like this
252015 73202 PM
61
Tester
13
Tester Profile (given by tester)
Recurring Student
Proctored by
Christopher Whitaker
What type of device are you using for this test
PC Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhoneiPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you
hear things
What information about a property is most useful to you when purchasing a home or other
property
Utilities and what the average is - is rent including - history of whats happened for the past ten years
(roofs piping electric major issues) Like a complete diagnostic
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Neutral
Property tax Information Neutral
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Very Important
62
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like a place to enter in an address and see an image of the building a brief description and
basics about the community - and also the more political information (like which ward) Throws up a
map - looks like its annotated with constructions
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I entered my own address and it didnt find my address in historical data gives me zone information
light manufacturing Its actually showing the lot next door They just finished construction The area
used to be manufacturing
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
My home address
What was the most useful
information you found on
this page Why
It didnt show any useful info on
my building but interesting to
see nearby permits
What was the least useful information you found on this
page Why
Its kinda difficult - the zoning info is least useful mostly beacuse its
not there
In what ways would you improve this Address Snapshot page
I love historic building and know the history of our building - would like to have seen that Its really
cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what
the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at
2007)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
63
and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
Did you find this
information useful
Yes
Why or why not
I can see myself looking at this to see if something was issued (nearby
construction)
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by
estimated construction costs for the year which is kinda interesting because it shows the one we may be
hearing about the most My sister in law is an architect
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I liked the history information - like landmarks Id want to see some of that in here I find it really
interesting - and I think its important For example Why is this name super-popular (One of the first
64
people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our
building now that area is so built up and different) The schools expanding (Greektown)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Nope
252015 73412 PM
65
Make $20 for a test of a building projects website
Hi ltltFirst Namegtgt
Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website
This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards
Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form
We are planning to be in the Logan Square neighborhood for this test
We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers
For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago
Thanks for being a member of the CUTGroup As usual call or write with questions
Remember if you want to be a part of this test please complete this form
shyshy
Daniel X ONeil(773) 960shy6045
Subscribe Share Past Issues Translate
66
doneilcctorg
Facebook Twitter Website
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Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
Subscribe Share Past Issues Translate
68
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69
Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
Subscribe Share Past Issues Translate
70
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71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
Yes
Yes
Anything else to add
Pretty exciting
252015 44452 PM
17
Tester
2
Tester Profile (given by tester)
Construction watcher
Proctored by
Steven
What type of device are you using for this test
Dell laptop with ZoomText
Is this your normal device
that you use everyday
No
If not what is your primary device
iPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
2 - 3 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Walking around TV stations (ABC7)
What information about a property is most useful to you when purchasing a home or other
property
Whether its new or old the condition of the property I would like to have a home inspection and the
price and the location
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Important
Property tax Information Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Slightly important
18
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
This website is talking about building permits and things that have been done to the properties Its
asking you to put in an address The map shows the details on the building tells you the address I like
that thats a good way to be nosy and see what people are doing to their houses Its a cool website so
far
Explore the site Whats the first thing you do
Clicked All Permits List
Tell us more about the first thing you did
I would prefer to look at the individual list because the full-screen map didnt show any details on the
individual permits They dont give you any details about what youre going to find when you click on it
Its easier to see and scroll down the list I like the full-screen map because you dont have to scroll
around so much to find something to click on Top 4 isnt very helpful to me it means what people
clicked on the most It should say most popular permit types if theyre the ones most frequently coming
in
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for my home address [ADDRESS REMOVED] I dont know what the Chicago Historic
Resources Survey is The zoning info thats good there What does the zoning district mean There are
two different bullet points here that indicates two different sections Take the other dot out and make it
one section Or simply have an information thing to click to figure out what it means or put that
somewhere else on the page Or a list of what all the codes mean The zoning thing thats a business
permit from September 2014 [Tester] was a little confused about the connection between the map and
the zoning information [The green Census tract overlay is hard to see]
What was the most useful
information you found on
this page Why
I think the maps most useful if
you know what box to click on
in the layers list
What was the least useful information you found on this
page Why
Zoning is a bit confuse but its not necessarily the least useful I dont
see anything unuseful
19
In what ways would you improve this Address Snapshot page
Take the zoning bullet point out The color of the on the map Maybe you would do better if thats a
bold black line Research with eye doctors or someone who knows more about that what people who
are color blind can see
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen
The mouse pointer reappears when you hover on the Leaflet permit clusters
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen
The mouse pointer reappears when you hover on the Leaflet permit clusters
Did you find this
information useful
Yes
Why or why not
Except the issue described above
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I see the name of the architect Lets see what Richard Fencl is doing Hows it sorted (Its sorted by the
total value of the projects theyre working on) Shouldnt it be based on consumer reports Or what
their standing is in the community [The middle of the page which would be a login form is missing]
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
20
In what ways would you improve Chicago Cityscape
After it gets some improvements Is it just the city or is it nationwide [Its just the city] Theres all of
these databases all over the country Why not have one website that has all of this information in one
place Lets say I want to move to Florida and I type in that address and then I get all of the same
information Add a ticker to the top of the page What would I say Find some interesting information to
put in the ticker Is there crime data (Yes showed him the Crime tab on Neighborhood Data on
Address Snapshot that leads to the Chicago Tribune) He pointed out that there may alternative
websites like SpotCrime Population is demographics might be clearer that this is a population chart
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I would like to see more tests in the future geared towards issues for disabled people like apps that can
benefit people that are disabled
252015 52908 PM
21
Tester
3
Tester Profile (given by tester)
Big on Community amp IT Field geekchic
Proctored by
Sonja Marziano
What type of device are you using for this test
HP probook Windows 7
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Newsletters recently been networking Tom Tresser CivicLab knowledgable about the TIF Illumination
Project
What information about a property is most useful to you when purchasing a home or other
property
Property value good education in area access to public transit access to marketplaces
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Neutral
22
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
First glance typical homebuyer website to show homes and locations Looks like Google Maps - maybe
directions Posts (permits) to give information from different homes in different wards This is pretty
awesome Easy to understand Buttons are big More detail with construction -- thinking about
commuting
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Wanted to check the map drawn to that Chose the warning sign because human nature - provided
demolition information Box was locked behind the key Wanted to explore the map The permit post
looked almost like an ad Interested in the satellite feed Explored the map and was interested in
OpenStreetMap clicked that More color coding diagram Chose full-screen map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Home address - saw his house Property tax info stood out Likes the neighborhood data especially if
you are moving Parcels notices the census tracts layers but could not see where the boundaries
History of the population change - Wow - only looked at demographics and went to the census
reporter page tables Surprised by the large amount of data -- thinks it would be useful for Aldermen and
other community leaders Sees the use for contractors Notices the demolition permit which was part of
the school nearby
What was the most useful
information you found on
this page Why
Taxes and neighborhood data
What was the least useful information you found on this
page Why
PINs - wasnt sure what this meant
In what ways would you improve this Address Snapshot page
Design - would want more pop-up window to get more information Tabs to take to you each of the
sections of the Address Snapshot pages instead of the ads Wants to be able to go to more
importantinteresting parts Different background -- something more dynamic Better placement of the
23
ads felt like one was just in the middle
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Went to the full-screen map after looking at the map on the homepage (second thing) Checked and
unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight
train tracking associated with construction (with directions)
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Went to the full-screen map after looking at the map on the homepage (second thing) Checked and
unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight
train tracking associated with construction (with directions)
Did you find this
information useful
Yes
Why or why not
Next explore the site and choose something that youre interested in learning about
What did you choose
Top Companies
Tell us why you chose what you did and about your experience
Log in to Top Companies amp Architects verb to see Monthly subscription You get excitedand then
you have to pay more See a big use for contractors (used to be in construction - Local 1 Ironworks --
agile methodology) Blue1647 wants to expand to the Southside -- this would be really useful to them
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
24
Impressed by the website to learn more about Chicago Promote to get to know your city Checked
out the About Hot button topics and links to go to to make sure people see certain sites New articles
from newsletter Font a little bigger
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Critical as a techie but did not see too many problems on this site Interested in seeing a CUTGroup
profile
252015 53359 PM
25
Tester
4
Tester Profile (given by tester)
hardest worker
Proctored by
Josh Kalov
What type of device are you using for this test
Dell e6440 laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
Smartphone Android
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
2 - 3 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Local news Redeye 311 website
What information about a property is most useful to you when purchasing a home or other
property
previous owner What is the property actually worth
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Very Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Neutral
Violations at the address Neutral
Historic resources nearby Important
26
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It seems kind of confusing at first Im having trouble understanding specifically what it is for I do like
that it has the maps The map on the home page showing recent permits is useful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Draw custom place under permits - Companies places
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] Historic properties populations schools public transit crime rates building
improvements The ward community etc information is useful
What was the most useful
information you found on
this page Why
Neighborhood Data It is not
readily available
What was the least useful information you found on this
page Why
The comments section
In what ways would you improve this Address Snapshot page
Add Ground view (Google Street View)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
It is showing everything that was listed but now on the map The options could be more specific Days
for what - What does the days drop down mean Last 14 days
How useful do you find this information
27
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
It is showing everything that was listed but now on the map The options could be more specific Days
for what - What does the days drop down mean Last 14 days
Did you find this
information useful
Yes
Why or why not
It is quick and accessible It gives you the specific information you
need
Next explore the site and choose something that youre interested in learning about
What did you choose
Resources
Tell us why you chose what you did and about your experience
It tells you about the types of permits and fees It is understandable It gives you a list of assistance
programs It actually tells you what the permits are It is very useful
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
Be able to see the contractor reviews without logging in Make all the features accessible without logging
in Have pictures with the building permits table Make the contractors list more specific (by area) The
website is a little plain It could be more decorative It would nice if there was a link for information to
get a permit or request a demolition You cant access the services that it tells you about
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
28
It doesnt have a lot of ads It gives you a lot of choices and it is detailed about the properties on there
It is nice that it is up to date The year in review is nice because it shows progress It is amazing to have
all this information
252015 53446 PM
29
Tester
5
Tester Profile (given by tester)
Community Advocate
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
(Largelots) I just watch the news - Chicago Tribune (thats where i read about the lots)
What information about a property is most useful to you when purchasing a home or other
property
The value of the property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Important
30
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
(She also looks up realtorcom) Its a map And its showing me new constructions and demolitionson
a map
Explore the site Whats the first thing you do
Looking at the key to see what info is available what can it tell me
Tell us more about the first thing you did
Testers scrolls around - wants to use the satellite view If I can see it in real time itll tell me whats
there This site seems more for people who are developers owners If I was purchasing I would know
what these things would need
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Tester tried to enter an inexact address - though you could do an approx address Wow It has all the
information for my building - Zoning information doesnt have property tax information - no permits
found here No violations Tester found 107 violations According to the census we have the
demographics
What was the most useful
information you found on
this page Why
Its more useful to know that
its a TIF area I assuming zoning
helps that happen - and it has a
whole thing thats just zoning
What was the least useful information you found on this
page Why
The adjoining tracks - I dont know how I would use that
In what ways would you improve this Address Snapshot page
Can you make it 3D Everything else is cool Youve got the census track zoning (Oh When I put it in
satellite it is 3D Theres something about seeing something in real life that helps me get my
orientation)
Next under Find Permits choose in certain places amp boundaries
31
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Well its just giving me whats in the Chicagoland area and I can see right away where theyre building
the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of
permit Oh and itll give you the building names Several ways to look at this Clicked to see new
construction This seems pretty real time
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Well its just giving me whats in the Chicagoland area and I can see right away where theyre building
the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of
permit Oh and itll give you the building names Several ways to look at this Clicked to see new
construction This seems pretty real time
Did you find this
information useful
Yes
Why or why not
If I were a builder
Next explore the site and choose something that youre interested in learning about
What did you choose
How do I find out about more history research
Tell us why you chose what you did and about your experience
I just like to know whats in my neighborhood what Im next too - Curious Need to find comparison
charts architects
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
Its simple Pretty user friendly Um I dont know I guess I would -- I dunno Theres something a little
bit She asked who the audience was Could we go on this and go downtown and find major developers
32
They like that it has companies Wanted to cross reference election donations (In particular the Virgin
Hotel)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Something else we tested was more funds
252015 55330 PM
33
Tester
6
Tester Profile (given by tester)
Non-Profit Pro
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Hyperlocal newspapers community groups
What information about a property is most useful to you when purchasing a home or other
property
Proximity to public transportation home value
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Neutral
34
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Gives me a sense of the neighborhood lets me search for a property I might be interested in buying
gives me a full pic of whats going on there
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I checked to see if I could find my house and I couldnt so I figured that Id just browse
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at
neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The
LoopRiver North) I looked up my building and it gives me my alderman demographics of the
neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something
What was the most useful
information you found on
this page Why
The crime map is interesting -
its good to know that there
are no violations
What was the least useful information you found on this
page Why
Populatin wasnt useful because Im unsure what the neighborhood is
In what ways would you improve this Address Snapshot page
Id want violations to pop up first - have a learn moremore resources button Id want that to show up
first
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
35
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
Did you find this
information useful
Yes
Why or why not
Its certainly interesting - its defn intereting to see what types of new
buildings people are looking at
Next explore the site and choose something that youre interested in learning about
What did you choose
Looking at an address on Hamlin that was coded as a demoliation
Tell us why you chose what you did and about your experience
When she clicked the demolition - She saw that it was a nice house - wondering why its got so many
permits - why its being demod Ah she sees that the permit was for new constructin - but they have to
knock it down first Didnt realize the ads were ads at first
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I defn will We decided that we were going to look on Craigslist to find houses and this will let us get
some information in homes being sold by owners - sometimes its hard to get the story out of them
And its kinda fascinating to see new neighborhood
Do you like CUTGroup Did you like this CUTGroup test
36
Yes
Yes
Anything else to add
Works for a non-profit that has a website its interesting to learn how CUTgroup is done
252015 61849 PM
37
Tester
7
Tester Profile (given by tester)
iggys mom
Proctored by
Josh Kalov
What type of device are you using for this test
Dell e6440
Is this your normal device
that you use everyday
No
If not what is your primary device
windows laptop iphone
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
1 - 2 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Reading Logan Square list serv DNA Info
What information about a property is most useful to you when purchasing a home or other
property
Havent purchased before so not sure Previous purchase price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Neutral
Permits at the address Neutral
Violations at the address Important
Historic resources nearby Neutral
38
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
I always go to the map first Shows information on building permits Going to the map is more
interesting
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Navigated around the map on the home page It is easy to click on a point to get more information The
icons make sense Explored permit detail page Wondering how far back map on home page goes (what
is the definition of recent)
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when
they got it
What was the most useful
information you found on
this page Why
Finding the permit information
and getting permit details
Finding the PIN number
What was the least useful information you found on this
page Why
historic info is interesting but maybe not useful
In what ways would you improve this Address Snapshot page
I dont know what historic resources mean The most recent permits are more interesting than the map
and neighborhood data Move above those Nice having the alderman information
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
39
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
Did you find this
information useful
Yes
Why or why not
The ability to specify time frame
Next explore the site and choose something that youre interested in learning about
What did you choose
Permits Dashboard charts Year in Review
Tell us why you chose what you did and about your experience
Pages were not useful to me but might be for contractors or other people
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
The changes on the address snapshot page (moving permits above map and neighborhood data)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Site seems very usable
40
252015 63301 PM
41
Tester
8
Tester Profile (given by tester)
Community advocate AL
Proctored by
Steven Vance
What type of device are you using for this test
Dell (with ZoomText turned off)
Is this your normal device
that you use everyday
No
If not what is your primary device
Laptop at home desktop at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting
theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the
Chamber of Commerce websites or anything like that
What information about a property is most useful to you when purchasing a home or other
property
Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility
Cool things to do (bars) rentcost
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Important
Violations at the address Very Important
42
Historic resources nearby Important
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give
me a bunch of information about that address and the area (or maybe just that particular building but it
talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is
for houses or living spaces or just commercial
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
Its the first thing that came to mind Im curious about what it will say about this place where I live what
information it would show for this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Shows me a picture that I know is correct because thats what it is Its showing me the ward
neighborhood community area points it out on a map Its an interesting looking map [When prompted
he identified them as parcels] Got neighborhood data got property tax info Ive never paid property
tax their property tax bill is the first column there Im not sure what the assessment means Is that the
land or the building because I think it would be worth a lot more than that Its a fairly big building I
dont know what historic resources means I guess some buildings that are listed as having some historic
significance Theres a bunch of Ukrainian churches nearby
What was the most useful
information you found on
this page Why
Assessments and property
taxes would be important if I
were to live in this
neighborhood I would want to
know how much property
taxes Rent would be great
because it eats up 20-50 of
What was the least useful information you found on this
page Why
The permits stuff is kind of dry information Upgrade balcony Not
too necessary for me to know that
43
peoples income
In what ways would you improve this Address Snapshot page
Schools Ah its there I didnt look too closely there I see that these are schools where theyre
guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school
means All of this is cryptic
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
Did you find this
information useful
No
Why or why not
There was some issues finding the right place to type in a
neighborhood and where to input an address The list view of this (on
Places) is a little lengthy
Next explore the site and choose something that youre interested in learning about
What did you choose
Demolitions Tracker
44
Tell us why you chose what you did and about your experience
Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews
showing up and people there squatting when the demolition crews Im curious how many buildings get
destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a
nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I think its cool pretty interesting it would be more applicable er worthwhile for developers and
homeowners people moving less familiar with the city Fortunately my roommates did the leg work
finding this place we have a really cool landlord Moving sucks so you dont want to deal with that
Maybe down the line at some point I personally have no idea how good a school is That one that I walk
by a million times I dont know anything about it
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Less applicable to day to day life compared to the transit app I think I did one other with restaurant
inspection results (that was interesting but I havent used that at all)
252015 63416 PM
45
Tester
9
Tester Profile (given by tester)
First time looker
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
A lot of new restaurants coming in - maybe the grocery stores
What information about a property is most useful to you when purchasing a home or other
property
The price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Neutral
Violations at the address Very Important
Historic resources nearby Not at all important
46
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
For me I think its a map for looking for an address Notices the map first The map is very good here I
think that the picture is maybe should be bigger than the map - otherwise Im looking for some
directions website (Navigation website)
Explore the site Whats the first thing you do
Clicked on new permit picture
Tell us more about the first thing you did
Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK
ITS PART OF THE SITE) Theres not really any information I can see here The address that was
returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south
loop)
What was the most useful
information you found on
this page Why
Theres zoning information
here that tells me something
But its not useful to me
What was the least useful information you found on this
page Why
Not sure
In what ways would you improve this Address Snapshot page
List some more information here (Tester sees the neighborhood information) - I would like to know
the property information tax info neighborhood data
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
47
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
Did you find this
information useful
Yes
Why or why not
More clear to me - more logic I think If I see the place first I dont
know where it is The address number doesnt give me that
impression
Next explore the site and choose something that youre interested in learning about
What did you choose
Im wondering why the picture is changing
Tell us why you chose what you did and about your experience
Its kinda weird the pictures keep changing (The one showing the latest permit)
OVERALL REVIEW Do you like Chicago
Cityscape
No
Would you use Chicago Cityscape in the future
No
In what ways would you improve Chicago Cityscape
I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a
lot of words to read It might be useful because theres a lot of information - but if I just want to see
something I want to see then probably not my first choice Id still take a look (For the home we use
Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for
what I want to purchase So I think the picinformation drags too much of my attention Although I like
the map same thing I just realized that the search bar is the most important
48
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I think this website I need more time to explore It looks good for now - like the map the most But I
think the map is kinda too big for the first page Because its a home purchasing website Ill just type the
address where i want to buy I
252015 71125 PM
49
Tester
10
Tester Profile (given by tester)
Chicago Explorer
Proctored by
Daniel Ronan
What type of device are you using for this test
Dell Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iphone5 MacBook Pro at home
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info
Chicago
What information about a property is most useful to you when purchasing a home or other
property
Assuming location is first then price condition of property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Very Important
Historic resources nearby Neutral
50
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer
targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an
industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I
can get more information as a member seems like it - access to more data Announces more permits
that are entered
Explore the site Whats the first thing you do
Recent New Construction Permit Search is also very prominent
Tell us more about the first thing you did
Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this
part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it
looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in
West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to
be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info
- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The
pin on the map is not quite accurate but it says that the location is approximate
What was the most useful
information you found on
this page Why
The neighborhood data is
probably the most valuable
demographics schools
What was the least useful information you found on this
page Why
A lot of nearby information if I was looking for one address doesnt
think at all of the permits nearby would be that helpful information
balance seems off with this address and nearby permits
In what ways would you improve this Address Snapshot page
Headlines - Building information headline could encompass all the info on the page so it would be wise
to change this title There could be a more specific label such as Historic and Zoning information
51
Disappointed there was no historic resources survey information so that surprised me the fact that
there is none seems weird
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
Did you find this
information useful
Yes
Why or why not
Yes seeing the history of the neighborhood through permits is
interesting she thinks she could explore if she was starting a business
or looking for a property it would be useful I would be someone
who would not look for the last 14 days
Next explore the site and choose something that youre interested in learning about
What did you choose
New two story climbing wall [ADDRESS REMOVED]
Tell us why you chose what you did and about your experience
52
Caught her attention because it had a light blue pin Something that is slightly unusual - a two story
climbing activity
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
It seems very oriented to construction information not at all as marketable as sites such as Apartment
Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home
buying everyday Someone as interested in Chicago might like this more if it was more marketed to
them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup
Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is
getting people from the neighborhoods and not asking them to come to the Loop Become a member
and monitor building permits and violations for your clients - seems very corporate and not at all
accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is
more for professional purposes especially since they are from groups not individuals such as
homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken
as not an ad
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Wonders whether the test would be better targeted to respondents using a scenario-based track and
what they are trying to find Home business siting construction company builder etc
252015 72207 PM
53
Tester
11
Tester Profile (given by tester)
Architect Dropout
Proctored by
Sonja Marziano
What type of device are you using for this test
iPad
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhone pc laptop at home and work
What browser are you using right now
Safari
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps
What information about a property is most useful to you when purchasing a home or other
property
Location access to transit and sidewalks
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Neutral
54
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post
Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile
images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping
drawing custom place
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Clicked on map images (set up as tiles) could not interact with the map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for address tries to pre-populate with option but cannot access those options 915 W
Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is
similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking
which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title
gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling
below the map Top left frame is start gt moves right on the top navigator Jump to screen reader
users SR tag JAWS provides options to bypass or jump to certain sections of the site
What was the most useful
information you found on
this page Why
NA
What was the least useful information you found on this
page Why
NA
In what ways would you improve this Address Snapshot page
Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used
for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog
parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk
score
55
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
Did you find this
information useful
No
Why or why not
NA
Next explore the site and choose something that youre interested in learning about
What did you choose
NA
Tell us why you chose what you did and about your experience
NA
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
NA
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
56
Anything else to add
Maureen will be using her JAWS system and filling out the rest of the test at home
252015 72602 PM
57
Tester
12
Tester Profile (given by tester)
HomeSweet
Proctored by
Daniel X ONeil
What type of device are you using for this test
Dell Latitude E6440
Is this your normal device
that you use everyday
No
If not what is your primary device
Desktop computer at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
By walking or riding around the neighborhood and seeing them
What information about a property is most useful to you when purchasing a home or other
property
Price number of bedrooms condition of the home property tax photographs of interior and exterior--
as many as possible
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Important
58
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like its some sort of real estate website But it is more specific because its going to tell me
about the building and the location As a renter this is very important to me to see as a potential rental
space I see they have school information In Chicago I dont see that as reliable On real estate sites it
is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN
search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and
teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a
neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a
legend In the right hands this can be more and more useful Community organizers and people looking
to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats
delightful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Oh and I can look at whos doing what These are from all over the city If I were more
knowledgable I could use this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a
lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab
Checked on school Checked the info it comported with her knowledge Feels better when the crime is
in someones home
What was the most useful
information you found on
this page Why
The crime info was quite useful
because its interesting I can
use this to show my kid
What was the least useful information you found on this
page Why
The demographics because its not enough information It has a link
to go to the census But Id like to know average incon
In what ways would you improve this Address Snapshot page
59
Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks
indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights
Violations at this address How did I miss this She does not make comments but other people do
Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it
easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier
to read
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
Did you find this
information useful
Yes
Why or why not
Yes useful and fascinating
Next explore the site and choose something that youre interested in learning about
What did you choose
Stays on the map and scrolls south
Tell us why you chose what you did and about your experience
Found the house where her mother was born
OVERALL REVIEW Do you like Chicago
Cityscape
Would you use Chicago Cityscape in the future
60
Yes
Yes
In what ways would you improve Chicago Cityscape
Maybe they need to put a legend with all these little icons for less sophisticated users like me
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Its exciting to see stuff like this
252015 73202 PM
61
Tester
13
Tester Profile (given by tester)
Recurring Student
Proctored by
Christopher Whitaker
What type of device are you using for this test
PC Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhoneiPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you
hear things
What information about a property is most useful to you when purchasing a home or other
property
Utilities and what the average is - is rent including - history of whats happened for the past ten years
(roofs piping electric major issues) Like a complete diagnostic
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Neutral
Property tax Information Neutral
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Very Important
62
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like a place to enter in an address and see an image of the building a brief description and
basics about the community - and also the more political information (like which ward) Throws up a
map - looks like its annotated with constructions
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I entered my own address and it didnt find my address in historical data gives me zone information
light manufacturing Its actually showing the lot next door They just finished construction The area
used to be manufacturing
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
My home address
What was the most useful
information you found on
this page Why
It didnt show any useful info on
my building but interesting to
see nearby permits
What was the least useful information you found on this
page Why
Its kinda difficult - the zoning info is least useful mostly beacuse its
not there
In what ways would you improve this Address Snapshot page
I love historic building and know the history of our building - would like to have seen that Its really
cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what
the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at
2007)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
63
and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
Did you find this
information useful
Yes
Why or why not
I can see myself looking at this to see if something was issued (nearby
construction)
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by
estimated construction costs for the year which is kinda interesting because it shows the one we may be
hearing about the most My sister in law is an architect
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I liked the history information - like landmarks Id want to see some of that in here I find it really
interesting - and I think its important For example Why is this name super-popular (One of the first
64
people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our
building now that area is so built up and different) The schools expanding (Greektown)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Nope
252015 73412 PM
65
Make $20 for a test of a building projects website
Hi ltltFirst Namegtgt
Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website
This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards
Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form
We are planning to be in the Logan Square neighborhood for this test
We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers
For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago
Thanks for being a member of the CUTGroup As usual call or write with questions
Remember if you want to be a part of this test please complete this form
shyshy
Daniel X ONeil(773) 960shy6045
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doneilcctorg
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Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
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Daniel X ONeil(773) 960shy6045doneilcctorg
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Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
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CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
Tester
2
Tester Profile (given by tester)
Construction watcher
Proctored by
Steven
What type of device are you using for this test
Dell laptop with ZoomText
Is this your normal device
that you use everyday
No
If not what is your primary device
iPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
2 - 3 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Walking around TV stations (ABC7)
What information about a property is most useful to you when purchasing a home or other
property
Whether its new or old the condition of the property I would like to have a home inspection and the
price and the location
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Important
Property tax Information Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Slightly important
18
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
This website is talking about building permits and things that have been done to the properties Its
asking you to put in an address The map shows the details on the building tells you the address I like
that thats a good way to be nosy and see what people are doing to their houses Its a cool website so
far
Explore the site Whats the first thing you do
Clicked All Permits List
Tell us more about the first thing you did
I would prefer to look at the individual list because the full-screen map didnt show any details on the
individual permits They dont give you any details about what youre going to find when you click on it
Its easier to see and scroll down the list I like the full-screen map because you dont have to scroll
around so much to find something to click on Top 4 isnt very helpful to me it means what people
clicked on the most It should say most popular permit types if theyre the ones most frequently coming
in
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for my home address [ADDRESS REMOVED] I dont know what the Chicago Historic
Resources Survey is The zoning info thats good there What does the zoning district mean There are
two different bullet points here that indicates two different sections Take the other dot out and make it
one section Or simply have an information thing to click to figure out what it means or put that
somewhere else on the page Or a list of what all the codes mean The zoning thing thats a business
permit from September 2014 [Tester] was a little confused about the connection between the map and
the zoning information [The green Census tract overlay is hard to see]
What was the most useful
information you found on
this page Why
I think the maps most useful if
you know what box to click on
in the layers list
What was the least useful information you found on this
page Why
Zoning is a bit confuse but its not necessarily the least useful I dont
see anything unuseful
19
In what ways would you improve this Address Snapshot page
Take the zoning bullet point out The color of the on the map Maybe you would do better if thats a
bold black line Research with eye doctors or someone who knows more about that what people who
are color blind can see
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen
The mouse pointer reappears when you hover on the Leaflet permit clusters
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen
The mouse pointer reappears when you hover on the Leaflet permit clusters
Did you find this
information useful
Yes
Why or why not
Except the issue described above
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I see the name of the architect Lets see what Richard Fencl is doing Hows it sorted (Its sorted by the
total value of the projects theyre working on) Shouldnt it be based on consumer reports Or what
their standing is in the community [The middle of the page which would be a login form is missing]
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
20
In what ways would you improve Chicago Cityscape
After it gets some improvements Is it just the city or is it nationwide [Its just the city] Theres all of
these databases all over the country Why not have one website that has all of this information in one
place Lets say I want to move to Florida and I type in that address and then I get all of the same
information Add a ticker to the top of the page What would I say Find some interesting information to
put in the ticker Is there crime data (Yes showed him the Crime tab on Neighborhood Data on
Address Snapshot that leads to the Chicago Tribune) He pointed out that there may alternative
websites like SpotCrime Population is demographics might be clearer that this is a population chart
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I would like to see more tests in the future geared towards issues for disabled people like apps that can
benefit people that are disabled
252015 52908 PM
21
Tester
3
Tester Profile (given by tester)
Big on Community amp IT Field geekchic
Proctored by
Sonja Marziano
What type of device are you using for this test
HP probook Windows 7
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Newsletters recently been networking Tom Tresser CivicLab knowledgable about the TIF Illumination
Project
What information about a property is most useful to you when purchasing a home or other
property
Property value good education in area access to public transit access to marketplaces
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Neutral
22
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
First glance typical homebuyer website to show homes and locations Looks like Google Maps - maybe
directions Posts (permits) to give information from different homes in different wards This is pretty
awesome Easy to understand Buttons are big More detail with construction -- thinking about
commuting
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Wanted to check the map drawn to that Chose the warning sign because human nature - provided
demolition information Box was locked behind the key Wanted to explore the map The permit post
looked almost like an ad Interested in the satellite feed Explored the map and was interested in
OpenStreetMap clicked that More color coding diagram Chose full-screen map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Home address - saw his house Property tax info stood out Likes the neighborhood data especially if
you are moving Parcels notices the census tracts layers but could not see where the boundaries
History of the population change - Wow - only looked at demographics and went to the census
reporter page tables Surprised by the large amount of data -- thinks it would be useful for Aldermen and
other community leaders Sees the use for contractors Notices the demolition permit which was part of
the school nearby
What was the most useful
information you found on
this page Why
Taxes and neighborhood data
What was the least useful information you found on this
page Why
PINs - wasnt sure what this meant
In what ways would you improve this Address Snapshot page
Design - would want more pop-up window to get more information Tabs to take to you each of the
sections of the Address Snapshot pages instead of the ads Wants to be able to go to more
importantinteresting parts Different background -- something more dynamic Better placement of the
23
ads felt like one was just in the middle
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Went to the full-screen map after looking at the map on the homepage (second thing) Checked and
unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight
train tracking associated with construction (with directions)
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Went to the full-screen map after looking at the map on the homepage (second thing) Checked and
unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight
train tracking associated with construction (with directions)
Did you find this
information useful
Yes
Why or why not
Next explore the site and choose something that youre interested in learning about
What did you choose
Top Companies
Tell us why you chose what you did and about your experience
Log in to Top Companies amp Architects verb to see Monthly subscription You get excitedand then
you have to pay more See a big use for contractors (used to be in construction - Local 1 Ironworks --
agile methodology) Blue1647 wants to expand to the Southside -- this would be really useful to them
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
24
Impressed by the website to learn more about Chicago Promote to get to know your city Checked
out the About Hot button topics and links to go to to make sure people see certain sites New articles
from newsletter Font a little bigger
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Critical as a techie but did not see too many problems on this site Interested in seeing a CUTGroup
profile
252015 53359 PM
25
Tester
4
Tester Profile (given by tester)
hardest worker
Proctored by
Josh Kalov
What type of device are you using for this test
Dell e6440 laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
Smartphone Android
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
2 - 3 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Local news Redeye 311 website
What information about a property is most useful to you when purchasing a home or other
property
previous owner What is the property actually worth
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Very Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Neutral
Violations at the address Neutral
Historic resources nearby Important
26
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It seems kind of confusing at first Im having trouble understanding specifically what it is for I do like
that it has the maps The map on the home page showing recent permits is useful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Draw custom place under permits - Companies places
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] Historic properties populations schools public transit crime rates building
improvements The ward community etc information is useful
What was the most useful
information you found on
this page Why
Neighborhood Data It is not
readily available
What was the least useful information you found on this
page Why
The comments section
In what ways would you improve this Address Snapshot page
Add Ground view (Google Street View)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
It is showing everything that was listed but now on the map The options could be more specific Days
for what - What does the days drop down mean Last 14 days
How useful do you find this information
27
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
It is showing everything that was listed but now on the map The options could be more specific Days
for what - What does the days drop down mean Last 14 days
Did you find this
information useful
Yes
Why or why not
It is quick and accessible It gives you the specific information you
need
Next explore the site and choose something that youre interested in learning about
What did you choose
Resources
Tell us why you chose what you did and about your experience
It tells you about the types of permits and fees It is understandable It gives you a list of assistance
programs It actually tells you what the permits are It is very useful
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
Be able to see the contractor reviews without logging in Make all the features accessible without logging
in Have pictures with the building permits table Make the contractors list more specific (by area) The
website is a little plain It could be more decorative It would nice if there was a link for information to
get a permit or request a demolition You cant access the services that it tells you about
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
28
It doesnt have a lot of ads It gives you a lot of choices and it is detailed about the properties on there
It is nice that it is up to date The year in review is nice because it shows progress It is amazing to have
all this information
252015 53446 PM
29
Tester
5
Tester Profile (given by tester)
Community Advocate
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
(Largelots) I just watch the news - Chicago Tribune (thats where i read about the lots)
What information about a property is most useful to you when purchasing a home or other
property
The value of the property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Important
30
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
(She also looks up realtorcom) Its a map And its showing me new constructions and demolitionson
a map
Explore the site Whats the first thing you do
Looking at the key to see what info is available what can it tell me
Tell us more about the first thing you did
Testers scrolls around - wants to use the satellite view If I can see it in real time itll tell me whats
there This site seems more for people who are developers owners If I was purchasing I would know
what these things would need
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Tester tried to enter an inexact address - though you could do an approx address Wow It has all the
information for my building - Zoning information doesnt have property tax information - no permits
found here No violations Tester found 107 violations According to the census we have the
demographics
What was the most useful
information you found on
this page Why
Its more useful to know that
its a TIF area I assuming zoning
helps that happen - and it has a
whole thing thats just zoning
What was the least useful information you found on this
page Why
The adjoining tracks - I dont know how I would use that
In what ways would you improve this Address Snapshot page
Can you make it 3D Everything else is cool Youve got the census track zoning (Oh When I put it in
satellite it is 3D Theres something about seeing something in real life that helps me get my
orientation)
Next under Find Permits choose in certain places amp boundaries
31
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Well its just giving me whats in the Chicagoland area and I can see right away where theyre building
the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of
permit Oh and itll give you the building names Several ways to look at this Clicked to see new
construction This seems pretty real time
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Well its just giving me whats in the Chicagoland area and I can see right away where theyre building
the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of
permit Oh and itll give you the building names Several ways to look at this Clicked to see new
construction This seems pretty real time
Did you find this
information useful
Yes
Why or why not
If I were a builder
Next explore the site and choose something that youre interested in learning about
What did you choose
How do I find out about more history research
Tell us why you chose what you did and about your experience
I just like to know whats in my neighborhood what Im next too - Curious Need to find comparison
charts architects
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
Its simple Pretty user friendly Um I dont know I guess I would -- I dunno Theres something a little
bit She asked who the audience was Could we go on this and go downtown and find major developers
32
They like that it has companies Wanted to cross reference election donations (In particular the Virgin
Hotel)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Something else we tested was more funds
252015 55330 PM
33
Tester
6
Tester Profile (given by tester)
Non-Profit Pro
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Hyperlocal newspapers community groups
What information about a property is most useful to you when purchasing a home or other
property
Proximity to public transportation home value
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Neutral
34
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Gives me a sense of the neighborhood lets me search for a property I might be interested in buying
gives me a full pic of whats going on there
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I checked to see if I could find my house and I couldnt so I figured that Id just browse
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at
neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The
LoopRiver North) I looked up my building and it gives me my alderman demographics of the
neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something
What was the most useful
information you found on
this page Why
The crime map is interesting -
its good to know that there
are no violations
What was the least useful information you found on this
page Why
Populatin wasnt useful because Im unsure what the neighborhood is
In what ways would you improve this Address Snapshot page
Id want violations to pop up first - have a learn moremore resources button Id want that to show up
first
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
35
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
Did you find this
information useful
Yes
Why or why not
Its certainly interesting - its defn intereting to see what types of new
buildings people are looking at
Next explore the site and choose something that youre interested in learning about
What did you choose
Looking at an address on Hamlin that was coded as a demoliation
Tell us why you chose what you did and about your experience
When she clicked the demolition - She saw that it was a nice house - wondering why its got so many
permits - why its being demod Ah she sees that the permit was for new constructin - but they have to
knock it down first Didnt realize the ads were ads at first
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I defn will We decided that we were going to look on Craigslist to find houses and this will let us get
some information in homes being sold by owners - sometimes its hard to get the story out of them
And its kinda fascinating to see new neighborhood
Do you like CUTGroup Did you like this CUTGroup test
36
Yes
Yes
Anything else to add
Works for a non-profit that has a website its interesting to learn how CUTgroup is done
252015 61849 PM
37
Tester
7
Tester Profile (given by tester)
iggys mom
Proctored by
Josh Kalov
What type of device are you using for this test
Dell e6440
Is this your normal device
that you use everyday
No
If not what is your primary device
windows laptop iphone
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
1 - 2 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Reading Logan Square list serv DNA Info
What information about a property is most useful to you when purchasing a home or other
property
Havent purchased before so not sure Previous purchase price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Neutral
Permits at the address Neutral
Violations at the address Important
Historic resources nearby Neutral
38
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
I always go to the map first Shows information on building permits Going to the map is more
interesting
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Navigated around the map on the home page It is easy to click on a point to get more information The
icons make sense Explored permit detail page Wondering how far back map on home page goes (what
is the definition of recent)
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when
they got it
What was the most useful
information you found on
this page Why
Finding the permit information
and getting permit details
Finding the PIN number
What was the least useful information you found on this
page Why
historic info is interesting but maybe not useful
In what ways would you improve this Address Snapshot page
I dont know what historic resources mean The most recent permits are more interesting than the map
and neighborhood data Move above those Nice having the alderman information
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
39
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
Did you find this
information useful
Yes
Why or why not
The ability to specify time frame
Next explore the site and choose something that youre interested in learning about
What did you choose
Permits Dashboard charts Year in Review
Tell us why you chose what you did and about your experience
Pages were not useful to me but might be for contractors or other people
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
The changes on the address snapshot page (moving permits above map and neighborhood data)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Site seems very usable
40
252015 63301 PM
41
Tester
8
Tester Profile (given by tester)
Community advocate AL
Proctored by
Steven Vance
What type of device are you using for this test
Dell (with ZoomText turned off)
Is this your normal device
that you use everyday
No
If not what is your primary device
Laptop at home desktop at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting
theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the
Chamber of Commerce websites or anything like that
What information about a property is most useful to you when purchasing a home or other
property
Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility
Cool things to do (bars) rentcost
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Important
Violations at the address Very Important
42
Historic resources nearby Important
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give
me a bunch of information about that address and the area (or maybe just that particular building but it
talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is
for houses or living spaces or just commercial
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
Its the first thing that came to mind Im curious about what it will say about this place where I live what
information it would show for this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Shows me a picture that I know is correct because thats what it is Its showing me the ward
neighborhood community area points it out on a map Its an interesting looking map [When prompted
he identified them as parcels] Got neighborhood data got property tax info Ive never paid property
tax their property tax bill is the first column there Im not sure what the assessment means Is that the
land or the building because I think it would be worth a lot more than that Its a fairly big building I
dont know what historic resources means I guess some buildings that are listed as having some historic
significance Theres a bunch of Ukrainian churches nearby
What was the most useful
information you found on
this page Why
Assessments and property
taxes would be important if I
were to live in this
neighborhood I would want to
know how much property
taxes Rent would be great
because it eats up 20-50 of
What was the least useful information you found on this
page Why
The permits stuff is kind of dry information Upgrade balcony Not
too necessary for me to know that
43
peoples income
In what ways would you improve this Address Snapshot page
Schools Ah its there I didnt look too closely there I see that these are schools where theyre
guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school
means All of this is cryptic
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
Did you find this
information useful
No
Why or why not
There was some issues finding the right place to type in a
neighborhood and where to input an address The list view of this (on
Places) is a little lengthy
Next explore the site and choose something that youre interested in learning about
What did you choose
Demolitions Tracker
44
Tell us why you chose what you did and about your experience
Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews
showing up and people there squatting when the demolition crews Im curious how many buildings get
destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a
nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I think its cool pretty interesting it would be more applicable er worthwhile for developers and
homeowners people moving less familiar with the city Fortunately my roommates did the leg work
finding this place we have a really cool landlord Moving sucks so you dont want to deal with that
Maybe down the line at some point I personally have no idea how good a school is That one that I walk
by a million times I dont know anything about it
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Less applicable to day to day life compared to the transit app I think I did one other with restaurant
inspection results (that was interesting but I havent used that at all)
252015 63416 PM
45
Tester
9
Tester Profile (given by tester)
First time looker
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
A lot of new restaurants coming in - maybe the grocery stores
What information about a property is most useful to you when purchasing a home or other
property
The price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Neutral
Violations at the address Very Important
Historic resources nearby Not at all important
46
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
For me I think its a map for looking for an address Notices the map first The map is very good here I
think that the picture is maybe should be bigger than the map - otherwise Im looking for some
directions website (Navigation website)
Explore the site Whats the first thing you do
Clicked on new permit picture
Tell us more about the first thing you did
Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK
ITS PART OF THE SITE) Theres not really any information I can see here The address that was
returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south
loop)
What was the most useful
information you found on
this page Why
Theres zoning information
here that tells me something
But its not useful to me
What was the least useful information you found on this
page Why
Not sure
In what ways would you improve this Address Snapshot page
List some more information here (Tester sees the neighborhood information) - I would like to know
the property information tax info neighborhood data
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
47
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
Did you find this
information useful
Yes
Why or why not
More clear to me - more logic I think If I see the place first I dont
know where it is The address number doesnt give me that
impression
Next explore the site and choose something that youre interested in learning about
What did you choose
Im wondering why the picture is changing
Tell us why you chose what you did and about your experience
Its kinda weird the pictures keep changing (The one showing the latest permit)
OVERALL REVIEW Do you like Chicago
Cityscape
No
Would you use Chicago Cityscape in the future
No
In what ways would you improve Chicago Cityscape
I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a
lot of words to read It might be useful because theres a lot of information - but if I just want to see
something I want to see then probably not my first choice Id still take a look (For the home we use
Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for
what I want to purchase So I think the picinformation drags too much of my attention Although I like
the map same thing I just realized that the search bar is the most important
48
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I think this website I need more time to explore It looks good for now - like the map the most But I
think the map is kinda too big for the first page Because its a home purchasing website Ill just type the
address where i want to buy I
252015 71125 PM
49
Tester
10
Tester Profile (given by tester)
Chicago Explorer
Proctored by
Daniel Ronan
What type of device are you using for this test
Dell Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iphone5 MacBook Pro at home
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info
Chicago
What information about a property is most useful to you when purchasing a home or other
property
Assuming location is first then price condition of property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Very Important
Historic resources nearby Neutral
50
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer
targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an
industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I
can get more information as a member seems like it - access to more data Announces more permits
that are entered
Explore the site Whats the first thing you do
Recent New Construction Permit Search is also very prominent
Tell us more about the first thing you did
Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this
part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it
looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in
West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to
be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info
- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The
pin on the map is not quite accurate but it says that the location is approximate
What was the most useful
information you found on
this page Why
The neighborhood data is
probably the most valuable
demographics schools
What was the least useful information you found on this
page Why
A lot of nearby information if I was looking for one address doesnt
think at all of the permits nearby would be that helpful information
balance seems off with this address and nearby permits
In what ways would you improve this Address Snapshot page
Headlines - Building information headline could encompass all the info on the page so it would be wise
to change this title There could be a more specific label such as Historic and Zoning information
51
Disappointed there was no historic resources survey information so that surprised me the fact that
there is none seems weird
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
Did you find this
information useful
Yes
Why or why not
Yes seeing the history of the neighborhood through permits is
interesting she thinks she could explore if she was starting a business
or looking for a property it would be useful I would be someone
who would not look for the last 14 days
Next explore the site and choose something that youre interested in learning about
What did you choose
New two story climbing wall [ADDRESS REMOVED]
Tell us why you chose what you did and about your experience
52
Caught her attention because it had a light blue pin Something that is slightly unusual - a two story
climbing activity
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
It seems very oriented to construction information not at all as marketable as sites such as Apartment
Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home
buying everyday Someone as interested in Chicago might like this more if it was more marketed to
them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup
Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is
getting people from the neighborhoods and not asking them to come to the Loop Become a member
and monitor building permits and violations for your clients - seems very corporate and not at all
accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is
more for professional purposes especially since they are from groups not individuals such as
homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken
as not an ad
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Wonders whether the test would be better targeted to respondents using a scenario-based track and
what they are trying to find Home business siting construction company builder etc
252015 72207 PM
53
Tester
11
Tester Profile (given by tester)
Architect Dropout
Proctored by
Sonja Marziano
What type of device are you using for this test
iPad
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhone pc laptop at home and work
What browser are you using right now
Safari
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps
What information about a property is most useful to you when purchasing a home or other
property
Location access to transit and sidewalks
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Neutral
54
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post
Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile
images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping
drawing custom place
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Clicked on map images (set up as tiles) could not interact with the map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for address tries to pre-populate with option but cannot access those options 915 W
Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is
similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking
which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title
gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling
below the map Top left frame is start gt moves right on the top navigator Jump to screen reader
users SR tag JAWS provides options to bypass or jump to certain sections of the site
What was the most useful
information you found on
this page Why
NA
What was the least useful information you found on this
page Why
NA
In what ways would you improve this Address Snapshot page
Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used
for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog
parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk
score
55
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
Did you find this
information useful
No
Why or why not
NA
Next explore the site and choose something that youre interested in learning about
What did you choose
NA
Tell us why you chose what you did and about your experience
NA
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
NA
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
56
Anything else to add
Maureen will be using her JAWS system and filling out the rest of the test at home
252015 72602 PM
57
Tester
12
Tester Profile (given by tester)
HomeSweet
Proctored by
Daniel X ONeil
What type of device are you using for this test
Dell Latitude E6440
Is this your normal device
that you use everyday
No
If not what is your primary device
Desktop computer at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
By walking or riding around the neighborhood and seeing them
What information about a property is most useful to you when purchasing a home or other
property
Price number of bedrooms condition of the home property tax photographs of interior and exterior--
as many as possible
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Important
58
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like its some sort of real estate website But it is more specific because its going to tell me
about the building and the location As a renter this is very important to me to see as a potential rental
space I see they have school information In Chicago I dont see that as reliable On real estate sites it
is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN
search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and
teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a
neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a
legend In the right hands this can be more and more useful Community organizers and people looking
to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats
delightful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Oh and I can look at whos doing what These are from all over the city If I were more
knowledgable I could use this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a
lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab
Checked on school Checked the info it comported with her knowledge Feels better when the crime is
in someones home
What was the most useful
information you found on
this page Why
The crime info was quite useful
because its interesting I can
use this to show my kid
What was the least useful information you found on this
page Why
The demographics because its not enough information It has a link
to go to the census But Id like to know average incon
In what ways would you improve this Address Snapshot page
59
Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks
indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights
Violations at this address How did I miss this She does not make comments but other people do
Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it
easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier
to read
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
Did you find this
information useful
Yes
Why or why not
Yes useful and fascinating
Next explore the site and choose something that youre interested in learning about
What did you choose
Stays on the map and scrolls south
Tell us why you chose what you did and about your experience
Found the house where her mother was born
OVERALL REVIEW Do you like Chicago
Cityscape
Would you use Chicago Cityscape in the future
60
Yes
Yes
In what ways would you improve Chicago Cityscape
Maybe they need to put a legend with all these little icons for less sophisticated users like me
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Its exciting to see stuff like this
252015 73202 PM
61
Tester
13
Tester Profile (given by tester)
Recurring Student
Proctored by
Christopher Whitaker
What type of device are you using for this test
PC Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhoneiPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you
hear things
What information about a property is most useful to you when purchasing a home or other
property
Utilities and what the average is - is rent including - history of whats happened for the past ten years
(roofs piping electric major issues) Like a complete diagnostic
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Neutral
Property tax Information Neutral
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Very Important
62
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like a place to enter in an address and see an image of the building a brief description and
basics about the community - and also the more political information (like which ward) Throws up a
map - looks like its annotated with constructions
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I entered my own address and it didnt find my address in historical data gives me zone information
light manufacturing Its actually showing the lot next door They just finished construction The area
used to be manufacturing
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
My home address
What was the most useful
information you found on
this page Why
It didnt show any useful info on
my building but interesting to
see nearby permits
What was the least useful information you found on this
page Why
Its kinda difficult - the zoning info is least useful mostly beacuse its
not there
In what ways would you improve this Address Snapshot page
I love historic building and know the history of our building - would like to have seen that Its really
cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what
the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at
2007)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
63
and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
Did you find this
information useful
Yes
Why or why not
I can see myself looking at this to see if something was issued (nearby
construction)
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by
estimated construction costs for the year which is kinda interesting because it shows the one we may be
hearing about the most My sister in law is an architect
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I liked the history information - like landmarks Id want to see some of that in here I find it really
interesting - and I think its important For example Why is this name super-popular (One of the first
64
people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our
building now that area is so built up and different) The schools expanding (Greektown)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Nope
252015 73412 PM
65
Make $20 for a test of a building projects website
Hi ltltFirst Namegtgt
Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website
This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards
Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form
We are planning to be in the Logan Square neighborhood for this test
We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers
For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago
Thanks for being a member of the CUTGroup As usual call or write with questions
Remember if you want to be a part of this test please complete this form
shyshy
Daniel X ONeil(773) 960shy6045
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66
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Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
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68
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69
Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
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70
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71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
This website is talking about building permits and things that have been done to the properties Its
asking you to put in an address The map shows the details on the building tells you the address I like
that thats a good way to be nosy and see what people are doing to their houses Its a cool website so
far
Explore the site Whats the first thing you do
Clicked All Permits List
Tell us more about the first thing you did
I would prefer to look at the individual list because the full-screen map didnt show any details on the
individual permits They dont give you any details about what youre going to find when you click on it
Its easier to see and scroll down the list I like the full-screen map because you dont have to scroll
around so much to find something to click on Top 4 isnt very helpful to me it means what people
clicked on the most It should say most popular permit types if theyre the ones most frequently coming
in
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for my home address [ADDRESS REMOVED] I dont know what the Chicago Historic
Resources Survey is The zoning info thats good there What does the zoning district mean There are
two different bullet points here that indicates two different sections Take the other dot out and make it
one section Or simply have an information thing to click to figure out what it means or put that
somewhere else on the page Or a list of what all the codes mean The zoning thing thats a business
permit from September 2014 [Tester] was a little confused about the connection between the map and
the zoning information [The green Census tract overlay is hard to see]
What was the most useful
information you found on
this page Why
I think the maps most useful if
you know what box to click on
in the layers list
What was the least useful information you found on this
page Why
Zoning is a bit confuse but its not necessarily the least useful I dont
see anything unuseful
19
In what ways would you improve this Address Snapshot page
Take the zoning bullet point out The color of the on the map Maybe you would do better if thats a
bold black line Research with eye doctors or someone who knows more about that what people who
are color blind can see
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen
The mouse pointer reappears when you hover on the Leaflet permit clusters
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen
The mouse pointer reappears when you hover on the Leaflet permit clusters
Did you find this
information useful
Yes
Why or why not
Except the issue described above
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I see the name of the architect Lets see what Richard Fencl is doing Hows it sorted (Its sorted by the
total value of the projects theyre working on) Shouldnt it be based on consumer reports Or what
their standing is in the community [The middle of the page which would be a login form is missing]
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
20
In what ways would you improve Chicago Cityscape
After it gets some improvements Is it just the city or is it nationwide [Its just the city] Theres all of
these databases all over the country Why not have one website that has all of this information in one
place Lets say I want to move to Florida and I type in that address and then I get all of the same
information Add a ticker to the top of the page What would I say Find some interesting information to
put in the ticker Is there crime data (Yes showed him the Crime tab on Neighborhood Data on
Address Snapshot that leads to the Chicago Tribune) He pointed out that there may alternative
websites like SpotCrime Population is demographics might be clearer that this is a population chart
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I would like to see more tests in the future geared towards issues for disabled people like apps that can
benefit people that are disabled
252015 52908 PM
21
Tester
3
Tester Profile (given by tester)
Big on Community amp IT Field geekchic
Proctored by
Sonja Marziano
What type of device are you using for this test
HP probook Windows 7
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Newsletters recently been networking Tom Tresser CivicLab knowledgable about the TIF Illumination
Project
What information about a property is most useful to you when purchasing a home or other
property
Property value good education in area access to public transit access to marketplaces
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Neutral
22
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
First glance typical homebuyer website to show homes and locations Looks like Google Maps - maybe
directions Posts (permits) to give information from different homes in different wards This is pretty
awesome Easy to understand Buttons are big More detail with construction -- thinking about
commuting
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Wanted to check the map drawn to that Chose the warning sign because human nature - provided
demolition information Box was locked behind the key Wanted to explore the map The permit post
looked almost like an ad Interested in the satellite feed Explored the map and was interested in
OpenStreetMap clicked that More color coding diagram Chose full-screen map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Home address - saw his house Property tax info stood out Likes the neighborhood data especially if
you are moving Parcels notices the census tracts layers but could not see where the boundaries
History of the population change - Wow - only looked at demographics and went to the census
reporter page tables Surprised by the large amount of data -- thinks it would be useful for Aldermen and
other community leaders Sees the use for contractors Notices the demolition permit which was part of
the school nearby
What was the most useful
information you found on
this page Why
Taxes and neighborhood data
What was the least useful information you found on this
page Why
PINs - wasnt sure what this meant
In what ways would you improve this Address Snapshot page
Design - would want more pop-up window to get more information Tabs to take to you each of the
sections of the Address Snapshot pages instead of the ads Wants to be able to go to more
importantinteresting parts Different background -- something more dynamic Better placement of the
23
ads felt like one was just in the middle
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Went to the full-screen map after looking at the map on the homepage (second thing) Checked and
unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight
train tracking associated with construction (with directions)
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Went to the full-screen map after looking at the map on the homepage (second thing) Checked and
unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight
train tracking associated with construction (with directions)
Did you find this
information useful
Yes
Why or why not
Next explore the site and choose something that youre interested in learning about
What did you choose
Top Companies
Tell us why you chose what you did and about your experience
Log in to Top Companies amp Architects verb to see Monthly subscription You get excitedand then
you have to pay more See a big use for contractors (used to be in construction - Local 1 Ironworks --
agile methodology) Blue1647 wants to expand to the Southside -- this would be really useful to them
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
24
Impressed by the website to learn more about Chicago Promote to get to know your city Checked
out the About Hot button topics and links to go to to make sure people see certain sites New articles
from newsletter Font a little bigger
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Critical as a techie but did not see too many problems on this site Interested in seeing a CUTGroup
profile
252015 53359 PM
25
Tester
4
Tester Profile (given by tester)
hardest worker
Proctored by
Josh Kalov
What type of device are you using for this test
Dell e6440 laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
Smartphone Android
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
2 - 3 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Local news Redeye 311 website
What information about a property is most useful to you when purchasing a home or other
property
previous owner What is the property actually worth
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Very Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Neutral
Violations at the address Neutral
Historic resources nearby Important
26
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It seems kind of confusing at first Im having trouble understanding specifically what it is for I do like
that it has the maps The map on the home page showing recent permits is useful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Draw custom place under permits - Companies places
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] Historic properties populations schools public transit crime rates building
improvements The ward community etc information is useful
What was the most useful
information you found on
this page Why
Neighborhood Data It is not
readily available
What was the least useful information you found on this
page Why
The comments section
In what ways would you improve this Address Snapshot page
Add Ground view (Google Street View)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
It is showing everything that was listed but now on the map The options could be more specific Days
for what - What does the days drop down mean Last 14 days
How useful do you find this information
27
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
It is showing everything that was listed but now on the map The options could be more specific Days
for what - What does the days drop down mean Last 14 days
Did you find this
information useful
Yes
Why or why not
It is quick and accessible It gives you the specific information you
need
Next explore the site and choose something that youre interested in learning about
What did you choose
Resources
Tell us why you chose what you did and about your experience
It tells you about the types of permits and fees It is understandable It gives you a list of assistance
programs It actually tells you what the permits are It is very useful
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
Be able to see the contractor reviews without logging in Make all the features accessible without logging
in Have pictures with the building permits table Make the contractors list more specific (by area) The
website is a little plain It could be more decorative It would nice if there was a link for information to
get a permit or request a demolition You cant access the services that it tells you about
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
28
It doesnt have a lot of ads It gives you a lot of choices and it is detailed about the properties on there
It is nice that it is up to date The year in review is nice because it shows progress It is amazing to have
all this information
252015 53446 PM
29
Tester
5
Tester Profile (given by tester)
Community Advocate
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
(Largelots) I just watch the news - Chicago Tribune (thats where i read about the lots)
What information about a property is most useful to you when purchasing a home or other
property
The value of the property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Important
30
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
(She also looks up realtorcom) Its a map And its showing me new constructions and demolitionson
a map
Explore the site Whats the first thing you do
Looking at the key to see what info is available what can it tell me
Tell us more about the first thing you did
Testers scrolls around - wants to use the satellite view If I can see it in real time itll tell me whats
there This site seems more for people who are developers owners If I was purchasing I would know
what these things would need
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Tester tried to enter an inexact address - though you could do an approx address Wow It has all the
information for my building - Zoning information doesnt have property tax information - no permits
found here No violations Tester found 107 violations According to the census we have the
demographics
What was the most useful
information you found on
this page Why
Its more useful to know that
its a TIF area I assuming zoning
helps that happen - and it has a
whole thing thats just zoning
What was the least useful information you found on this
page Why
The adjoining tracks - I dont know how I would use that
In what ways would you improve this Address Snapshot page
Can you make it 3D Everything else is cool Youve got the census track zoning (Oh When I put it in
satellite it is 3D Theres something about seeing something in real life that helps me get my
orientation)
Next under Find Permits choose in certain places amp boundaries
31
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Well its just giving me whats in the Chicagoland area and I can see right away where theyre building
the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of
permit Oh and itll give you the building names Several ways to look at this Clicked to see new
construction This seems pretty real time
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Well its just giving me whats in the Chicagoland area and I can see right away where theyre building
the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of
permit Oh and itll give you the building names Several ways to look at this Clicked to see new
construction This seems pretty real time
Did you find this
information useful
Yes
Why or why not
If I were a builder
Next explore the site and choose something that youre interested in learning about
What did you choose
How do I find out about more history research
Tell us why you chose what you did and about your experience
I just like to know whats in my neighborhood what Im next too - Curious Need to find comparison
charts architects
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
Its simple Pretty user friendly Um I dont know I guess I would -- I dunno Theres something a little
bit She asked who the audience was Could we go on this and go downtown and find major developers
32
They like that it has companies Wanted to cross reference election donations (In particular the Virgin
Hotel)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Something else we tested was more funds
252015 55330 PM
33
Tester
6
Tester Profile (given by tester)
Non-Profit Pro
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Hyperlocal newspapers community groups
What information about a property is most useful to you when purchasing a home or other
property
Proximity to public transportation home value
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Neutral
34
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Gives me a sense of the neighborhood lets me search for a property I might be interested in buying
gives me a full pic of whats going on there
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I checked to see if I could find my house and I couldnt so I figured that Id just browse
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at
neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The
LoopRiver North) I looked up my building and it gives me my alderman demographics of the
neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something
What was the most useful
information you found on
this page Why
The crime map is interesting -
its good to know that there
are no violations
What was the least useful information you found on this
page Why
Populatin wasnt useful because Im unsure what the neighborhood is
In what ways would you improve this Address Snapshot page
Id want violations to pop up first - have a learn moremore resources button Id want that to show up
first
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
35
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
Did you find this
information useful
Yes
Why or why not
Its certainly interesting - its defn intereting to see what types of new
buildings people are looking at
Next explore the site and choose something that youre interested in learning about
What did you choose
Looking at an address on Hamlin that was coded as a demoliation
Tell us why you chose what you did and about your experience
When she clicked the demolition - She saw that it was a nice house - wondering why its got so many
permits - why its being demod Ah she sees that the permit was for new constructin - but they have to
knock it down first Didnt realize the ads were ads at first
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I defn will We decided that we were going to look on Craigslist to find houses and this will let us get
some information in homes being sold by owners - sometimes its hard to get the story out of them
And its kinda fascinating to see new neighborhood
Do you like CUTGroup Did you like this CUTGroup test
36
Yes
Yes
Anything else to add
Works for a non-profit that has a website its interesting to learn how CUTgroup is done
252015 61849 PM
37
Tester
7
Tester Profile (given by tester)
iggys mom
Proctored by
Josh Kalov
What type of device are you using for this test
Dell e6440
Is this your normal device
that you use everyday
No
If not what is your primary device
windows laptop iphone
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
1 - 2 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Reading Logan Square list serv DNA Info
What information about a property is most useful to you when purchasing a home or other
property
Havent purchased before so not sure Previous purchase price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Neutral
Permits at the address Neutral
Violations at the address Important
Historic resources nearby Neutral
38
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
I always go to the map first Shows information on building permits Going to the map is more
interesting
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Navigated around the map on the home page It is easy to click on a point to get more information The
icons make sense Explored permit detail page Wondering how far back map on home page goes (what
is the definition of recent)
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when
they got it
What was the most useful
information you found on
this page Why
Finding the permit information
and getting permit details
Finding the PIN number
What was the least useful information you found on this
page Why
historic info is interesting but maybe not useful
In what ways would you improve this Address Snapshot page
I dont know what historic resources mean The most recent permits are more interesting than the map
and neighborhood data Move above those Nice having the alderman information
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
39
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
Did you find this
information useful
Yes
Why or why not
The ability to specify time frame
Next explore the site and choose something that youre interested in learning about
What did you choose
Permits Dashboard charts Year in Review
Tell us why you chose what you did and about your experience
Pages were not useful to me but might be for contractors or other people
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
The changes on the address snapshot page (moving permits above map and neighborhood data)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Site seems very usable
40
252015 63301 PM
41
Tester
8
Tester Profile (given by tester)
Community advocate AL
Proctored by
Steven Vance
What type of device are you using for this test
Dell (with ZoomText turned off)
Is this your normal device
that you use everyday
No
If not what is your primary device
Laptop at home desktop at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting
theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the
Chamber of Commerce websites or anything like that
What information about a property is most useful to you when purchasing a home or other
property
Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility
Cool things to do (bars) rentcost
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Important
Violations at the address Very Important
42
Historic resources nearby Important
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give
me a bunch of information about that address and the area (or maybe just that particular building but it
talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is
for houses or living spaces or just commercial
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
Its the first thing that came to mind Im curious about what it will say about this place where I live what
information it would show for this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Shows me a picture that I know is correct because thats what it is Its showing me the ward
neighborhood community area points it out on a map Its an interesting looking map [When prompted
he identified them as parcels] Got neighborhood data got property tax info Ive never paid property
tax their property tax bill is the first column there Im not sure what the assessment means Is that the
land or the building because I think it would be worth a lot more than that Its a fairly big building I
dont know what historic resources means I guess some buildings that are listed as having some historic
significance Theres a bunch of Ukrainian churches nearby
What was the most useful
information you found on
this page Why
Assessments and property
taxes would be important if I
were to live in this
neighborhood I would want to
know how much property
taxes Rent would be great
because it eats up 20-50 of
What was the least useful information you found on this
page Why
The permits stuff is kind of dry information Upgrade balcony Not
too necessary for me to know that
43
peoples income
In what ways would you improve this Address Snapshot page
Schools Ah its there I didnt look too closely there I see that these are schools where theyre
guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school
means All of this is cryptic
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
Did you find this
information useful
No
Why or why not
There was some issues finding the right place to type in a
neighborhood and where to input an address The list view of this (on
Places) is a little lengthy
Next explore the site and choose something that youre interested in learning about
What did you choose
Demolitions Tracker
44
Tell us why you chose what you did and about your experience
Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews
showing up and people there squatting when the demolition crews Im curious how many buildings get
destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a
nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I think its cool pretty interesting it would be more applicable er worthwhile for developers and
homeowners people moving less familiar with the city Fortunately my roommates did the leg work
finding this place we have a really cool landlord Moving sucks so you dont want to deal with that
Maybe down the line at some point I personally have no idea how good a school is That one that I walk
by a million times I dont know anything about it
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Less applicable to day to day life compared to the transit app I think I did one other with restaurant
inspection results (that was interesting but I havent used that at all)
252015 63416 PM
45
Tester
9
Tester Profile (given by tester)
First time looker
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
A lot of new restaurants coming in - maybe the grocery stores
What information about a property is most useful to you when purchasing a home or other
property
The price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Neutral
Violations at the address Very Important
Historic resources nearby Not at all important
46
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
For me I think its a map for looking for an address Notices the map first The map is very good here I
think that the picture is maybe should be bigger than the map - otherwise Im looking for some
directions website (Navigation website)
Explore the site Whats the first thing you do
Clicked on new permit picture
Tell us more about the first thing you did
Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK
ITS PART OF THE SITE) Theres not really any information I can see here The address that was
returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south
loop)
What was the most useful
information you found on
this page Why
Theres zoning information
here that tells me something
But its not useful to me
What was the least useful information you found on this
page Why
Not sure
In what ways would you improve this Address Snapshot page
List some more information here (Tester sees the neighborhood information) - I would like to know
the property information tax info neighborhood data
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
47
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
Did you find this
information useful
Yes
Why or why not
More clear to me - more logic I think If I see the place first I dont
know where it is The address number doesnt give me that
impression
Next explore the site and choose something that youre interested in learning about
What did you choose
Im wondering why the picture is changing
Tell us why you chose what you did and about your experience
Its kinda weird the pictures keep changing (The one showing the latest permit)
OVERALL REVIEW Do you like Chicago
Cityscape
No
Would you use Chicago Cityscape in the future
No
In what ways would you improve Chicago Cityscape
I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a
lot of words to read It might be useful because theres a lot of information - but if I just want to see
something I want to see then probably not my first choice Id still take a look (For the home we use
Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for
what I want to purchase So I think the picinformation drags too much of my attention Although I like
the map same thing I just realized that the search bar is the most important
48
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I think this website I need more time to explore It looks good for now - like the map the most But I
think the map is kinda too big for the first page Because its a home purchasing website Ill just type the
address where i want to buy I
252015 71125 PM
49
Tester
10
Tester Profile (given by tester)
Chicago Explorer
Proctored by
Daniel Ronan
What type of device are you using for this test
Dell Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iphone5 MacBook Pro at home
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info
Chicago
What information about a property is most useful to you when purchasing a home or other
property
Assuming location is first then price condition of property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Very Important
Historic resources nearby Neutral
50
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer
targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an
industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I
can get more information as a member seems like it - access to more data Announces more permits
that are entered
Explore the site Whats the first thing you do
Recent New Construction Permit Search is also very prominent
Tell us more about the first thing you did
Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this
part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it
looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in
West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to
be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info
- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The
pin on the map is not quite accurate but it says that the location is approximate
What was the most useful
information you found on
this page Why
The neighborhood data is
probably the most valuable
demographics schools
What was the least useful information you found on this
page Why
A lot of nearby information if I was looking for one address doesnt
think at all of the permits nearby would be that helpful information
balance seems off with this address and nearby permits
In what ways would you improve this Address Snapshot page
Headlines - Building information headline could encompass all the info on the page so it would be wise
to change this title There could be a more specific label such as Historic and Zoning information
51
Disappointed there was no historic resources survey information so that surprised me the fact that
there is none seems weird
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
Did you find this
information useful
Yes
Why or why not
Yes seeing the history of the neighborhood through permits is
interesting she thinks she could explore if she was starting a business
or looking for a property it would be useful I would be someone
who would not look for the last 14 days
Next explore the site and choose something that youre interested in learning about
What did you choose
New two story climbing wall [ADDRESS REMOVED]
Tell us why you chose what you did and about your experience
52
Caught her attention because it had a light blue pin Something that is slightly unusual - a two story
climbing activity
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
It seems very oriented to construction information not at all as marketable as sites such as Apartment
Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home
buying everyday Someone as interested in Chicago might like this more if it was more marketed to
them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup
Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is
getting people from the neighborhoods and not asking them to come to the Loop Become a member
and monitor building permits and violations for your clients - seems very corporate and not at all
accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is
more for professional purposes especially since they are from groups not individuals such as
homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken
as not an ad
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Wonders whether the test would be better targeted to respondents using a scenario-based track and
what they are trying to find Home business siting construction company builder etc
252015 72207 PM
53
Tester
11
Tester Profile (given by tester)
Architect Dropout
Proctored by
Sonja Marziano
What type of device are you using for this test
iPad
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhone pc laptop at home and work
What browser are you using right now
Safari
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps
What information about a property is most useful to you when purchasing a home or other
property
Location access to transit and sidewalks
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Neutral
54
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post
Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile
images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping
drawing custom place
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Clicked on map images (set up as tiles) could not interact with the map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for address tries to pre-populate with option but cannot access those options 915 W
Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is
similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking
which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title
gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling
below the map Top left frame is start gt moves right on the top navigator Jump to screen reader
users SR tag JAWS provides options to bypass or jump to certain sections of the site
What was the most useful
information you found on
this page Why
NA
What was the least useful information you found on this
page Why
NA
In what ways would you improve this Address Snapshot page
Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used
for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog
parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk
score
55
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
Did you find this
information useful
No
Why or why not
NA
Next explore the site and choose something that youre interested in learning about
What did you choose
NA
Tell us why you chose what you did and about your experience
NA
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
NA
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
56
Anything else to add
Maureen will be using her JAWS system and filling out the rest of the test at home
252015 72602 PM
57
Tester
12
Tester Profile (given by tester)
HomeSweet
Proctored by
Daniel X ONeil
What type of device are you using for this test
Dell Latitude E6440
Is this your normal device
that you use everyday
No
If not what is your primary device
Desktop computer at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
By walking or riding around the neighborhood and seeing them
What information about a property is most useful to you when purchasing a home or other
property
Price number of bedrooms condition of the home property tax photographs of interior and exterior--
as many as possible
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Important
58
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like its some sort of real estate website But it is more specific because its going to tell me
about the building and the location As a renter this is very important to me to see as a potential rental
space I see they have school information In Chicago I dont see that as reliable On real estate sites it
is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN
search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and
teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a
neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a
legend In the right hands this can be more and more useful Community organizers and people looking
to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats
delightful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Oh and I can look at whos doing what These are from all over the city If I were more
knowledgable I could use this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a
lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab
Checked on school Checked the info it comported with her knowledge Feels better when the crime is
in someones home
What was the most useful
information you found on
this page Why
The crime info was quite useful
because its interesting I can
use this to show my kid
What was the least useful information you found on this
page Why
The demographics because its not enough information It has a link
to go to the census But Id like to know average incon
In what ways would you improve this Address Snapshot page
59
Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks
indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights
Violations at this address How did I miss this She does not make comments but other people do
Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it
easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier
to read
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
Did you find this
information useful
Yes
Why or why not
Yes useful and fascinating
Next explore the site and choose something that youre interested in learning about
What did you choose
Stays on the map and scrolls south
Tell us why you chose what you did and about your experience
Found the house where her mother was born
OVERALL REVIEW Do you like Chicago
Cityscape
Would you use Chicago Cityscape in the future
60
Yes
Yes
In what ways would you improve Chicago Cityscape
Maybe they need to put a legend with all these little icons for less sophisticated users like me
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Its exciting to see stuff like this
252015 73202 PM
61
Tester
13
Tester Profile (given by tester)
Recurring Student
Proctored by
Christopher Whitaker
What type of device are you using for this test
PC Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhoneiPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you
hear things
What information about a property is most useful to you when purchasing a home or other
property
Utilities and what the average is - is rent including - history of whats happened for the past ten years
(roofs piping electric major issues) Like a complete diagnostic
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Neutral
Property tax Information Neutral
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Very Important
62
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like a place to enter in an address and see an image of the building a brief description and
basics about the community - and also the more political information (like which ward) Throws up a
map - looks like its annotated with constructions
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I entered my own address and it didnt find my address in historical data gives me zone information
light manufacturing Its actually showing the lot next door They just finished construction The area
used to be manufacturing
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
My home address
What was the most useful
information you found on
this page Why
It didnt show any useful info on
my building but interesting to
see nearby permits
What was the least useful information you found on this
page Why
Its kinda difficult - the zoning info is least useful mostly beacuse its
not there
In what ways would you improve this Address Snapshot page
I love historic building and know the history of our building - would like to have seen that Its really
cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what
the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at
2007)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
63
and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
Did you find this
information useful
Yes
Why or why not
I can see myself looking at this to see if something was issued (nearby
construction)
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by
estimated construction costs for the year which is kinda interesting because it shows the one we may be
hearing about the most My sister in law is an architect
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I liked the history information - like landmarks Id want to see some of that in here I find it really
interesting - and I think its important For example Why is this name super-popular (One of the first
64
people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our
building now that area is so built up and different) The schools expanding (Greektown)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Nope
252015 73412 PM
65
Make $20 for a test of a building projects website
Hi ltltFirst Namegtgt
Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website
This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards
Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form
We are planning to be in the Logan Square neighborhood for this test
We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers
For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago
Thanks for being a member of the CUTGroup As usual call or write with questions
Remember if you want to be a part of this test please complete this form
shyshy
Daniel X ONeil(773) 960shy6045
Subscribe Share Past Issues Translate
66
doneilcctorg
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67
Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
Subscribe Share Past Issues Translate
68
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69
Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
Subscribe Share Past Issues Translate
70
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71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
In what ways would you improve this Address Snapshot page
Take the zoning bullet point out The color of the on the map Maybe you would do better if thats a
bold black line Research with eye doctors or someone who knows more about that what people who
are color blind can see
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen
The mouse pointer reappears when you hover on the Leaflet permit clusters
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The mouse pointer disappears on the maps The computer uses ZoomText to zoom into the screen
The mouse pointer reappears when you hover on the Leaflet permit clusters
Did you find this
information useful
Yes
Why or why not
Except the issue described above
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I see the name of the architect Lets see what Richard Fencl is doing Hows it sorted (Its sorted by the
total value of the projects theyre working on) Shouldnt it be based on consumer reports Or what
their standing is in the community [The middle of the page which would be a login form is missing]
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
20
In what ways would you improve Chicago Cityscape
After it gets some improvements Is it just the city or is it nationwide [Its just the city] Theres all of
these databases all over the country Why not have one website that has all of this information in one
place Lets say I want to move to Florida and I type in that address and then I get all of the same
information Add a ticker to the top of the page What would I say Find some interesting information to
put in the ticker Is there crime data (Yes showed him the Crime tab on Neighborhood Data on
Address Snapshot that leads to the Chicago Tribune) He pointed out that there may alternative
websites like SpotCrime Population is demographics might be clearer that this is a population chart
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I would like to see more tests in the future geared towards issues for disabled people like apps that can
benefit people that are disabled
252015 52908 PM
21
Tester
3
Tester Profile (given by tester)
Big on Community amp IT Field geekchic
Proctored by
Sonja Marziano
What type of device are you using for this test
HP probook Windows 7
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Newsletters recently been networking Tom Tresser CivicLab knowledgable about the TIF Illumination
Project
What information about a property is most useful to you when purchasing a home or other
property
Property value good education in area access to public transit access to marketplaces
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Neutral
22
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
First glance typical homebuyer website to show homes and locations Looks like Google Maps - maybe
directions Posts (permits) to give information from different homes in different wards This is pretty
awesome Easy to understand Buttons are big More detail with construction -- thinking about
commuting
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Wanted to check the map drawn to that Chose the warning sign because human nature - provided
demolition information Box was locked behind the key Wanted to explore the map The permit post
looked almost like an ad Interested in the satellite feed Explored the map and was interested in
OpenStreetMap clicked that More color coding diagram Chose full-screen map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Home address - saw his house Property tax info stood out Likes the neighborhood data especially if
you are moving Parcels notices the census tracts layers but could not see where the boundaries
History of the population change - Wow - only looked at demographics and went to the census
reporter page tables Surprised by the large amount of data -- thinks it would be useful for Aldermen and
other community leaders Sees the use for contractors Notices the demolition permit which was part of
the school nearby
What was the most useful
information you found on
this page Why
Taxes and neighborhood data
What was the least useful information you found on this
page Why
PINs - wasnt sure what this meant
In what ways would you improve this Address Snapshot page
Design - would want more pop-up window to get more information Tabs to take to you each of the
sections of the Address Snapshot pages instead of the ads Wants to be able to go to more
importantinteresting parts Different background -- something more dynamic Better placement of the
23
ads felt like one was just in the middle
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Went to the full-screen map after looking at the map on the homepage (second thing) Checked and
unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight
train tracking associated with construction (with directions)
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Went to the full-screen map after looking at the map on the homepage (second thing) Checked and
unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight
train tracking associated with construction (with directions)
Did you find this
information useful
Yes
Why or why not
Next explore the site and choose something that youre interested in learning about
What did you choose
Top Companies
Tell us why you chose what you did and about your experience
Log in to Top Companies amp Architects verb to see Monthly subscription You get excitedand then
you have to pay more See a big use for contractors (used to be in construction - Local 1 Ironworks --
agile methodology) Blue1647 wants to expand to the Southside -- this would be really useful to them
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
24
Impressed by the website to learn more about Chicago Promote to get to know your city Checked
out the About Hot button topics and links to go to to make sure people see certain sites New articles
from newsletter Font a little bigger
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Critical as a techie but did not see too many problems on this site Interested in seeing a CUTGroup
profile
252015 53359 PM
25
Tester
4
Tester Profile (given by tester)
hardest worker
Proctored by
Josh Kalov
What type of device are you using for this test
Dell e6440 laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
Smartphone Android
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
2 - 3 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Local news Redeye 311 website
What information about a property is most useful to you when purchasing a home or other
property
previous owner What is the property actually worth
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Very Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Neutral
Violations at the address Neutral
Historic resources nearby Important
26
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It seems kind of confusing at first Im having trouble understanding specifically what it is for I do like
that it has the maps The map on the home page showing recent permits is useful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Draw custom place under permits - Companies places
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] Historic properties populations schools public transit crime rates building
improvements The ward community etc information is useful
What was the most useful
information you found on
this page Why
Neighborhood Data It is not
readily available
What was the least useful information you found on this
page Why
The comments section
In what ways would you improve this Address Snapshot page
Add Ground view (Google Street View)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
It is showing everything that was listed but now on the map The options could be more specific Days
for what - What does the days drop down mean Last 14 days
How useful do you find this information
27
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
It is showing everything that was listed but now on the map The options could be more specific Days
for what - What does the days drop down mean Last 14 days
Did you find this
information useful
Yes
Why or why not
It is quick and accessible It gives you the specific information you
need
Next explore the site and choose something that youre interested in learning about
What did you choose
Resources
Tell us why you chose what you did and about your experience
It tells you about the types of permits and fees It is understandable It gives you a list of assistance
programs It actually tells you what the permits are It is very useful
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
Be able to see the contractor reviews without logging in Make all the features accessible without logging
in Have pictures with the building permits table Make the contractors list more specific (by area) The
website is a little plain It could be more decorative It would nice if there was a link for information to
get a permit or request a demolition You cant access the services that it tells you about
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
28
It doesnt have a lot of ads It gives you a lot of choices and it is detailed about the properties on there
It is nice that it is up to date The year in review is nice because it shows progress It is amazing to have
all this information
252015 53446 PM
29
Tester
5
Tester Profile (given by tester)
Community Advocate
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
(Largelots) I just watch the news - Chicago Tribune (thats where i read about the lots)
What information about a property is most useful to you when purchasing a home or other
property
The value of the property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Important
30
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
(She also looks up realtorcom) Its a map And its showing me new constructions and demolitionson
a map
Explore the site Whats the first thing you do
Looking at the key to see what info is available what can it tell me
Tell us more about the first thing you did
Testers scrolls around - wants to use the satellite view If I can see it in real time itll tell me whats
there This site seems more for people who are developers owners If I was purchasing I would know
what these things would need
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Tester tried to enter an inexact address - though you could do an approx address Wow It has all the
information for my building - Zoning information doesnt have property tax information - no permits
found here No violations Tester found 107 violations According to the census we have the
demographics
What was the most useful
information you found on
this page Why
Its more useful to know that
its a TIF area I assuming zoning
helps that happen - and it has a
whole thing thats just zoning
What was the least useful information you found on this
page Why
The adjoining tracks - I dont know how I would use that
In what ways would you improve this Address Snapshot page
Can you make it 3D Everything else is cool Youve got the census track zoning (Oh When I put it in
satellite it is 3D Theres something about seeing something in real life that helps me get my
orientation)
Next under Find Permits choose in certain places amp boundaries
31
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Well its just giving me whats in the Chicagoland area and I can see right away where theyre building
the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of
permit Oh and itll give you the building names Several ways to look at this Clicked to see new
construction This seems pretty real time
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Well its just giving me whats in the Chicagoland area and I can see right away where theyre building
the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of
permit Oh and itll give you the building names Several ways to look at this Clicked to see new
construction This seems pretty real time
Did you find this
information useful
Yes
Why or why not
If I were a builder
Next explore the site and choose something that youre interested in learning about
What did you choose
How do I find out about more history research
Tell us why you chose what you did and about your experience
I just like to know whats in my neighborhood what Im next too - Curious Need to find comparison
charts architects
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
Its simple Pretty user friendly Um I dont know I guess I would -- I dunno Theres something a little
bit She asked who the audience was Could we go on this and go downtown and find major developers
32
They like that it has companies Wanted to cross reference election donations (In particular the Virgin
Hotel)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Something else we tested was more funds
252015 55330 PM
33
Tester
6
Tester Profile (given by tester)
Non-Profit Pro
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Hyperlocal newspapers community groups
What information about a property is most useful to you when purchasing a home or other
property
Proximity to public transportation home value
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Neutral
34
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Gives me a sense of the neighborhood lets me search for a property I might be interested in buying
gives me a full pic of whats going on there
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I checked to see if I could find my house and I couldnt so I figured that Id just browse
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at
neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The
LoopRiver North) I looked up my building and it gives me my alderman demographics of the
neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something
What was the most useful
information you found on
this page Why
The crime map is interesting -
its good to know that there
are no violations
What was the least useful information you found on this
page Why
Populatin wasnt useful because Im unsure what the neighborhood is
In what ways would you improve this Address Snapshot page
Id want violations to pop up first - have a learn moremore resources button Id want that to show up
first
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
35
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
Did you find this
information useful
Yes
Why or why not
Its certainly interesting - its defn intereting to see what types of new
buildings people are looking at
Next explore the site and choose something that youre interested in learning about
What did you choose
Looking at an address on Hamlin that was coded as a demoliation
Tell us why you chose what you did and about your experience
When she clicked the demolition - She saw that it was a nice house - wondering why its got so many
permits - why its being demod Ah she sees that the permit was for new constructin - but they have to
knock it down first Didnt realize the ads were ads at first
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I defn will We decided that we were going to look on Craigslist to find houses and this will let us get
some information in homes being sold by owners - sometimes its hard to get the story out of them
And its kinda fascinating to see new neighborhood
Do you like CUTGroup Did you like this CUTGroup test
36
Yes
Yes
Anything else to add
Works for a non-profit that has a website its interesting to learn how CUTgroup is done
252015 61849 PM
37
Tester
7
Tester Profile (given by tester)
iggys mom
Proctored by
Josh Kalov
What type of device are you using for this test
Dell e6440
Is this your normal device
that you use everyday
No
If not what is your primary device
windows laptop iphone
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
1 - 2 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Reading Logan Square list serv DNA Info
What information about a property is most useful to you when purchasing a home or other
property
Havent purchased before so not sure Previous purchase price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Neutral
Permits at the address Neutral
Violations at the address Important
Historic resources nearby Neutral
38
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
I always go to the map first Shows information on building permits Going to the map is more
interesting
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Navigated around the map on the home page It is easy to click on a point to get more information The
icons make sense Explored permit detail page Wondering how far back map on home page goes (what
is the definition of recent)
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when
they got it
What was the most useful
information you found on
this page Why
Finding the permit information
and getting permit details
Finding the PIN number
What was the least useful information you found on this
page Why
historic info is interesting but maybe not useful
In what ways would you improve this Address Snapshot page
I dont know what historic resources mean The most recent permits are more interesting than the map
and neighborhood data Move above those Nice having the alderman information
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
39
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
Did you find this
information useful
Yes
Why or why not
The ability to specify time frame
Next explore the site and choose something that youre interested in learning about
What did you choose
Permits Dashboard charts Year in Review
Tell us why you chose what you did and about your experience
Pages were not useful to me but might be for contractors or other people
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
The changes on the address snapshot page (moving permits above map and neighborhood data)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Site seems very usable
40
252015 63301 PM
41
Tester
8
Tester Profile (given by tester)
Community advocate AL
Proctored by
Steven Vance
What type of device are you using for this test
Dell (with ZoomText turned off)
Is this your normal device
that you use everyday
No
If not what is your primary device
Laptop at home desktop at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting
theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the
Chamber of Commerce websites or anything like that
What information about a property is most useful to you when purchasing a home or other
property
Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility
Cool things to do (bars) rentcost
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Important
Violations at the address Very Important
42
Historic resources nearby Important
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give
me a bunch of information about that address and the area (or maybe just that particular building but it
talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is
for houses or living spaces or just commercial
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
Its the first thing that came to mind Im curious about what it will say about this place where I live what
information it would show for this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Shows me a picture that I know is correct because thats what it is Its showing me the ward
neighborhood community area points it out on a map Its an interesting looking map [When prompted
he identified them as parcels] Got neighborhood data got property tax info Ive never paid property
tax their property tax bill is the first column there Im not sure what the assessment means Is that the
land or the building because I think it would be worth a lot more than that Its a fairly big building I
dont know what historic resources means I guess some buildings that are listed as having some historic
significance Theres a bunch of Ukrainian churches nearby
What was the most useful
information you found on
this page Why
Assessments and property
taxes would be important if I
were to live in this
neighborhood I would want to
know how much property
taxes Rent would be great
because it eats up 20-50 of
What was the least useful information you found on this
page Why
The permits stuff is kind of dry information Upgrade balcony Not
too necessary for me to know that
43
peoples income
In what ways would you improve this Address Snapshot page
Schools Ah its there I didnt look too closely there I see that these are schools where theyre
guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school
means All of this is cryptic
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
Did you find this
information useful
No
Why or why not
There was some issues finding the right place to type in a
neighborhood and where to input an address The list view of this (on
Places) is a little lengthy
Next explore the site and choose something that youre interested in learning about
What did you choose
Demolitions Tracker
44
Tell us why you chose what you did and about your experience
Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews
showing up and people there squatting when the demolition crews Im curious how many buildings get
destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a
nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I think its cool pretty interesting it would be more applicable er worthwhile for developers and
homeowners people moving less familiar with the city Fortunately my roommates did the leg work
finding this place we have a really cool landlord Moving sucks so you dont want to deal with that
Maybe down the line at some point I personally have no idea how good a school is That one that I walk
by a million times I dont know anything about it
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Less applicable to day to day life compared to the transit app I think I did one other with restaurant
inspection results (that was interesting but I havent used that at all)
252015 63416 PM
45
Tester
9
Tester Profile (given by tester)
First time looker
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
A lot of new restaurants coming in - maybe the grocery stores
What information about a property is most useful to you when purchasing a home or other
property
The price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Neutral
Violations at the address Very Important
Historic resources nearby Not at all important
46
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
For me I think its a map for looking for an address Notices the map first The map is very good here I
think that the picture is maybe should be bigger than the map - otherwise Im looking for some
directions website (Navigation website)
Explore the site Whats the first thing you do
Clicked on new permit picture
Tell us more about the first thing you did
Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK
ITS PART OF THE SITE) Theres not really any information I can see here The address that was
returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south
loop)
What was the most useful
information you found on
this page Why
Theres zoning information
here that tells me something
But its not useful to me
What was the least useful information you found on this
page Why
Not sure
In what ways would you improve this Address Snapshot page
List some more information here (Tester sees the neighborhood information) - I would like to know
the property information tax info neighborhood data
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
47
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
Did you find this
information useful
Yes
Why or why not
More clear to me - more logic I think If I see the place first I dont
know where it is The address number doesnt give me that
impression
Next explore the site and choose something that youre interested in learning about
What did you choose
Im wondering why the picture is changing
Tell us why you chose what you did and about your experience
Its kinda weird the pictures keep changing (The one showing the latest permit)
OVERALL REVIEW Do you like Chicago
Cityscape
No
Would you use Chicago Cityscape in the future
No
In what ways would you improve Chicago Cityscape
I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a
lot of words to read It might be useful because theres a lot of information - but if I just want to see
something I want to see then probably not my first choice Id still take a look (For the home we use
Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for
what I want to purchase So I think the picinformation drags too much of my attention Although I like
the map same thing I just realized that the search bar is the most important
48
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I think this website I need more time to explore It looks good for now - like the map the most But I
think the map is kinda too big for the first page Because its a home purchasing website Ill just type the
address where i want to buy I
252015 71125 PM
49
Tester
10
Tester Profile (given by tester)
Chicago Explorer
Proctored by
Daniel Ronan
What type of device are you using for this test
Dell Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iphone5 MacBook Pro at home
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info
Chicago
What information about a property is most useful to you when purchasing a home or other
property
Assuming location is first then price condition of property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Very Important
Historic resources nearby Neutral
50
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer
targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an
industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I
can get more information as a member seems like it - access to more data Announces more permits
that are entered
Explore the site Whats the first thing you do
Recent New Construction Permit Search is also very prominent
Tell us more about the first thing you did
Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this
part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it
looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in
West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to
be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info
- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The
pin on the map is not quite accurate but it says that the location is approximate
What was the most useful
information you found on
this page Why
The neighborhood data is
probably the most valuable
demographics schools
What was the least useful information you found on this
page Why
A lot of nearby information if I was looking for one address doesnt
think at all of the permits nearby would be that helpful information
balance seems off with this address and nearby permits
In what ways would you improve this Address Snapshot page
Headlines - Building information headline could encompass all the info on the page so it would be wise
to change this title There could be a more specific label such as Historic and Zoning information
51
Disappointed there was no historic resources survey information so that surprised me the fact that
there is none seems weird
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
Did you find this
information useful
Yes
Why or why not
Yes seeing the history of the neighborhood through permits is
interesting she thinks she could explore if she was starting a business
or looking for a property it would be useful I would be someone
who would not look for the last 14 days
Next explore the site and choose something that youre interested in learning about
What did you choose
New two story climbing wall [ADDRESS REMOVED]
Tell us why you chose what you did and about your experience
52
Caught her attention because it had a light blue pin Something that is slightly unusual - a two story
climbing activity
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
It seems very oriented to construction information not at all as marketable as sites such as Apartment
Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home
buying everyday Someone as interested in Chicago might like this more if it was more marketed to
them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup
Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is
getting people from the neighborhoods and not asking them to come to the Loop Become a member
and monitor building permits and violations for your clients - seems very corporate and not at all
accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is
more for professional purposes especially since they are from groups not individuals such as
homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken
as not an ad
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Wonders whether the test would be better targeted to respondents using a scenario-based track and
what they are trying to find Home business siting construction company builder etc
252015 72207 PM
53
Tester
11
Tester Profile (given by tester)
Architect Dropout
Proctored by
Sonja Marziano
What type of device are you using for this test
iPad
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhone pc laptop at home and work
What browser are you using right now
Safari
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps
What information about a property is most useful to you when purchasing a home or other
property
Location access to transit and sidewalks
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Neutral
54
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post
Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile
images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping
drawing custom place
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Clicked on map images (set up as tiles) could not interact with the map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for address tries to pre-populate with option but cannot access those options 915 W
Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is
similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking
which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title
gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling
below the map Top left frame is start gt moves right on the top navigator Jump to screen reader
users SR tag JAWS provides options to bypass or jump to certain sections of the site
What was the most useful
information you found on
this page Why
NA
What was the least useful information you found on this
page Why
NA
In what ways would you improve this Address Snapshot page
Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used
for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog
parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk
score
55
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
Did you find this
information useful
No
Why or why not
NA
Next explore the site and choose something that youre interested in learning about
What did you choose
NA
Tell us why you chose what you did and about your experience
NA
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
NA
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
56
Anything else to add
Maureen will be using her JAWS system and filling out the rest of the test at home
252015 72602 PM
57
Tester
12
Tester Profile (given by tester)
HomeSweet
Proctored by
Daniel X ONeil
What type of device are you using for this test
Dell Latitude E6440
Is this your normal device
that you use everyday
No
If not what is your primary device
Desktop computer at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
By walking or riding around the neighborhood and seeing them
What information about a property is most useful to you when purchasing a home or other
property
Price number of bedrooms condition of the home property tax photographs of interior and exterior--
as many as possible
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Important
58
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like its some sort of real estate website But it is more specific because its going to tell me
about the building and the location As a renter this is very important to me to see as a potential rental
space I see they have school information In Chicago I dont see that as reliable On real estate sites it
is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN
search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and
teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a
neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a
legend In the right hands this can be more and more useful Community organizers and people looking
to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats
delightful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Oh and I can look at whos doing what These are from all over the city If I were more
knowledgable I could use this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a
lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab
Checked on school Checked the info it comported with her knowledge Feels better when the crime is
in someones home
What was the most useful
information you found on
this page Why
The crime info was quite useful
because its interesting I can
use this to show my kid
What was the least useful information you found on this
page Why
The demographics because its not enough information It has a link
to go to the census But Id like to know average incon
In what ways would you improve this Address Snapshot page
59
Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks
indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights
Violations at this address How did I miss this She does not make comments but other people do
Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it
easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier
to read
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
Did you find this
information useful
Yes
Why or why not
Yes useful and fascinating
Next explore the site and choose something that youre interested in learning about
What did you choose
Stays on the map and scrolls south
Tell us why you chose what you did and about your experience
Found the house where her mother was born
OVERALL REVIEW Do you like Chicago
Cityscape
Would you use Chicago Cityscape in the future
60
Yes
Yes
In what ways would you improve Chicago Cityscape
Maybe they need to put a legend with all these little icons for less sophisticated users like me
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Its exciting to see stuff like this
252015 73202 PM
61
Tester
13
Tester Profile (given by tester)
Recurring Student
Proctored by
Christopher Whitaker
What type of device are you using for this test
PC Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhoneiPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you
hear things
What information about a property is most useful to you when purchasing a home or other
property
Utilities and what the average is - is rent including - history of whats happened for the past ten years
(roofs piping electric major issues) Like a complete diagnostic
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Neutral
Property tax Information Neutral
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Very Important
62
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like a place to enter in an address and see an image of the building a brief description and
basics about the community - and also the more political information (like which ward) Throws up a
map - looks like its annotated with constructions
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I entered my own address and it didnt find my address in historical data gives me zone information
light manufacturing Its actually showing the lot next door They just finished construction The area
used to be manufacturing
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
My home address
What was the most useful
information you found on
this page Why
It didnt show any useful info on
my building but interesting to
see nearby permits
What was the least useful information you found on this
page Why
Its kinda difficult - the zoning info is least useful mostly beacuse its
not there
In what ways would you improve this Address Snapshot page
I love historic building and know the history of our building - would like to have seen that Its really
cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what
the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at
2007)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
63
and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
Did you find this
information useful
Yes
Why or why not
I can see myself looking at this to see if something was issued (nearby
construction)
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by
estimated construction costs for the year which is kinda interesting because it shows the one we may be
hearing about the most My sister in law is an architect
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I liked the history information - like landmarks Id want to see some of that in here I find it really
interesting - and I think its important For example Why is this name super-popular (One of the first
64
people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our
building now that area is so built up and different) The schools expanding (Greektown)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Nope
252015 73412 PM
65
Make $20 for a test of a building projects website
Hi ltltFirst Namegtgt
Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website
This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards
Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form
We are planning to be in the Logan Square neighborhood for this test
We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers
For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago
Thanks for being a member of the CUTGroup As usual call or write with questions
Remember if you want to be a part of this test please complete this form
shyshy
Daniel X ONeil(773) 960shy6045
Subscribe Share Past Issues Translate
66
doneilcctorg
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67
Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
Subscribe Share Past Issues Translate
68
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69
Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
Subscribe Share Past Issues Translate
70
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71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
In what ways would you improve Chicago Cityscape
After it gets some improvements Is it just the city or is it nationwide [Its just the city] Theres all of
these databases all over the country Why not have one website that has all of this information in one
place Lets say I want to move to Florida and I type in that address and then I get all of the same
information Add a ticker to the top of the page What would I say Find some interesting information to
put in the ticker Is there crime data (Yes showed him the Crime tab on Neighborhood Data on
Address Snapshot that leads to the Chicago Tribune) He pointed out that there may alternative
websites like SpotCrime Population is demographics might be clearer that this is a population chart
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I would like to see more tests in the future geared towards issues for disabled people like apps that can
benefit people that are disabled
252015 52908 PM
21
Tester
3
Tester Profile (given by tester)
Big on Community amp IT Field geekchic
Proctored by
Sonja Marziano
What type of device are you using for this test
HP probook Windows 7
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Newsletters recently been networking Tom Tresser CivicLab knowledgable about the TIF Illumination
Project
What information about a property is most useful to you when purchasing a home or other
property
Property value good education in area access to public transit access to marketplaces
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Neutral
22
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
First glance typical homebuyer website to show homes and locations Looks like Google Maps - maybe
directions Posts (permits) to give information from different homes in different wards This is pretty
awesome Easy to understand Buttons are big More detail with construction -- thinking about
commuting
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Wanted to check the map drawn to that Chose the warning sign because human nature - provided
demolition information Box was locked behind the key Wanted to explore the map The permit post
looked almost like an ad Interested in the satellite feed Explored the map and was interested in
OpenStreetMap clicked that More color coding diagram Chose full-screen map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Home address - saw his house Property tax info stood out Likes the neighborhood data especially if
you are moving Parcels notices the census tracts layers but could not see where the boundaries
History of the population change - Wow - only looked at demographics and went to the census
reporter page tables Surprised by the large amount of data -- thinks it would be useful for Aldermen and
other community leaders Sees the use for contractors Notices the demolition permit which was part of
the school nearby
What was the most useful
information you found on
this page Why
Taxes and neighborhood data
What was the least useful information you found on this
page Why
PINs - wasnt sure what this meant
In what ways would you improve this Address Snapshot page
Design - would want more pop-up window to get more information Tabs to take to you each of the
sections of the Address Snapshot pages instead of the ads Wants to be able to go to more
importantinteresting parts Different background -- something more dynamic Better placement of the
23
ads felt like one was just in the middle
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Went to the full-screen map after looking at the map on the homepage (second thing) Checked and
unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight
train tracking associated with construction (with directions)
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Went to the full-screen map after looking at the map on the homepage (second thing) Checked and
unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight
train tracking associated with construction (with directions)
Did you find this
information useful
Yes
Why or why not
Next explore the site and choose something that youre interested in learning about
What did you choose
Top Companies
Tell us why you chose what you did and about your experience
Log in to Top Companies amp Architects verb to see Monthly subscription You get excitedand then
you have to pay more See a big use for contractors (used to be in construction - Local 1 Ironworks --
agile methodology) Blue1647 wants to expand to the Southside -- this would be really useful to them
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
24
Impressed by the website to learn more about Chicago Promote to get to know your city Checked
out the About Hot button topics and links to go to to make sure people see certain sites New articles
from newsletter Font a little bigger
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Critical as a techie but did not see too many problems on this site Interested in seeing a CUTGroup
profile
252015 53359 PM
25
Tester
4
Tester Profile (given by tester)
hardest worker
Proctored by
Josh Kalov
What type of device are you using for this test
Dell e6440 laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
Smartphone Android
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
2 - 3 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Local news Redeye 311 website
What information about a property is most useful to you when purchasing a home or other
property
previous owner What is the property actually worth
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Very Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Neutral
Violations at the address Neutral
Historic resources nearby Important
26
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It seems kind of confusing at first Im having trouble understanding specifically what it is for I do like
that it has the maps The map on the home page showing recent permits is useful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Draw custom place under permits - Companies places
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] Historic properties populations schools public transit crime rates building
improvements The ward community etc information is useful
What was the most useful
information you found on
this page Why
Neighborhood Data It is not
readily available
What was the least useful information you found on this
page Why
The comments section
In what ways would you improve this Address Snapshot page
Add Ground view (Google Street View)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
It is showing everything that was listed but now on the map The options could be more specific Days
for what - What does the days drop down mean Last 14 days
How useful do you find this information
27
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
It is showing everything that was listed but now on the map The options could be more specific Days
for what - What does the days drop down mean Last 14 days
Did you find this
information useful
Yes
Why or why not
It is quick and accessible It gives you the specific information you
need
Next explore the site and choose something that youre interested in learning about
What did you choose
Resources
Tell us why you chose what you did and about your experience
It tells you about the types of permits and fees It is understandable It gives you a list of assistance
programs It actually tells you what the permits are It is very useful
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
Be able to see the contractor reviews without logging in Make all the features accessible without logging
in Have pictures with the building permits table Make the contractors list more specific (by area) The
website is a little plain It could be more decorative It would nice if there was a link for information to
get a permit or request a demolition You cant access the services that it tells you about
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
28
It doesnt have a lot of ads It gives you a lot of choices and it is detailed about the properties on there
It is nice that it is up to date The year in review is nice because it shows progress It is amazing to have
all this information
252015 53446 PM
29
Tester
5
Tester Profile (given by tester)
Community Advocate
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
(Largelots) I just watch the news - Chicago Tribune (thats where i read about the lots)
What information about a property is most useful to you when purchasing a home or other
property
The value of the property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Important
30
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
(She also looks up realtorcom) Its a map And its showing me new constructions and demolitionson
a map
Explore the site Whats the first thing you do
Looking at the key to see what info is available what can it tell me
Tell us more about the first thing you did
Testers scrolls around - wants to use the satellite view If I can see it in real time itll tell me whats
there This site seems more for people who are developers owners If I was purchasing I would know
what these things would need
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Tester tried to enter an inexact address - though you could do an approx address Wow It has all the
information for my building - Zoning information doesnt have property tax information - no permits
found here No violations Tester found 107 violations According to the census we have the
demographics
What was the most useful
information you found on
this page Why
Its more useful to know that
its a TIF area I assuming zoning
helps that happen - and it has a
whole thing thats just zoning
What was the least useful information you found on this
page Why
The adjoining tracks - I dont know how I would use that
In what ways would you improve this Address Snapshot page
Can you make it 3D Everything else is cool Youve got the census track zoning (Oh When I put it in
satellite it is 3D Theres something about seeing something in real life that helps me get my
orientation)
Next under Find Permits choose in certain places amp boundaries
31
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Well its just giving me whats in the Chicagoland area and I can see right away where theyre building
the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of
permit Oh and itll give you the building names Several ways to look at this Clicked to see new
construction This seems pretty real time
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Well its just giving me whats in the Chicagoland area and I can see right away where theyre building
the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of
permit Oh and itll give you the building names Several ways to look at this Clicked to see new
construction This seems pretty real time
Did you find this
information useful
Yes
Why or why not
If I were a builder
Next explore the site and choose something that youre interested in learning about
What did you choose
How do I find out about more history research
Tell us why you chose what you did and about your experience
I just like to know whats in my neighborhood what Im next too - Curious Need to find comparison
charts architects
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
Its simple Pretty user friendly Um I dont know I guess I would -- I dunno Theres something a little
bit She asked who the audience was Could we go on this and go downtown and find major developers
32
They like that it has companies Wanted to cross reference election donations (In particular the Virgin
Hotel)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Something else we tested was more funds
252015 55330 PM
33
Tester
6
Tester Profile (given by tester)
Non-Profit Pro
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Hyperlocal newspapers community groups
What information about a property is most useful to you when purchasing a home or other
property
Proximity to public transportation home value
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Neutral
34
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Gives me a sense of the neighborhood lets me search for a property I might be interested in buying
gives me a full pic of whats going on there
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I checked to see if I could find my house and I couldnt so I figured that Id just browse
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at
neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The
LoopRiver North) I looked up my building and it gives me my alderman demographics of the
neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something
What was the most useful
information you found on
this page Why
The crime map is interesting -
its good to know that there
are no violations
What was the least useful information you found on this
page Why
Populatin wasnt useful because Im unsure what the neighborhood is
In what ways would you improve this Address Snapshot page
Id want violations to pop up first - have a learn moremore resources button Id want that to show up
first
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
35
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
Did you find this
information useful
Yes
Why or why not
Its certainly interesting - its defn intereting to see what types of new
buildings people are looking at
Next explore the site and choose something that youre interested in learning about
What did you choose
Looking at an address on Hamlin that was coded as a demoliation
Tell us why you chose what you did and about your experience
When she clicked the demolition - She saw that it was a nice house - wondering why its got so many
permits - why its being demod Ah she sees that the permit was for new constructin - but they have to
knock it down first Didnt realize the ads were ads at first
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I defn will We decided that we were going to look on Craigslist to find houses and this will let us get
some information in homes being sold by owners - sometimes its hard to get the story out of them
And its kinda fascinating to see new neighborhood
Do you like CUTGroup Did you like this CUTGroup test
36
Yes
Yes
Anything else to add
Works for a non-profit that has a website its interesting to learn how CUTgroup is done
252015 61849 PM
37
Tester
7
Tester Profile (given by tester)
iggys mom
Proctored by
Josh Kalov
What type of device are you using for this test
Dell e6440
Is this your normal device
that you use everyday
No
If not what is your primary device
windows laptop iphone
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
1 - 2 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Reading Logan Square list serv DNA Info
What information about a property is most useful to you when purchasing a home or other
property
Havent purchased before so not sure Previous purchase price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Neutral
Permits at the address Neutral
Violations at the address Important
Historic resources nearby Neutral
38
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
I always go to the map first Shows information on building permits Going to the map is more
interesting
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Navigated around the map on the home page It is easy to click on a point to get more information The
icons make sense Explored permit detail page Wondering how far back map on home page goes (what
is the definition of recent)
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when
they got it
What was the most useful
information you found on
this page Why
Finding the permit information
and getting permit details
Finding the PIN number
What was the least useful information you found on this
page Why
historic info is interesting but maybe not useful
In what ways would you improve this Address Snapshot page
I dont know what historic resources mean The most recent permits are more interesting than the map
and neighborhood data Move above those Nice having the alderman information
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
39
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
Did you find this
information useful
Yes
Why or why not
The ability to specify time frame
Next explore the site and choose something that youre interested in learning about
What did you choose
Permits Dashboard charts Year in Review
Tell us why you chose what you did and about your experience
Pages were not useful to me but might be for contractors or other people
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
The changes on the address snapshot page (moving permits above map and neighborhood data)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Site seems very usable
40
252015 63301 PM
41
Tester
8
Tester Profile (given by tester)
Community advocate AL
Proctored by
Steven Vance
What type of device are you using for this test
Dell (with ZoomText turned off)
Is this your normal device
that you use everyday
No
If not what is your primary device
Laptop at home desktop at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting
theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the
Chamber of Commerce websites or anything like that
What information about a property is most useful to you when purchasing a home or other
property
Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility
Cool things to do (bars) rentcost
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Important
Violations at the address Very Important
42
Historic resources nearby Important
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give
me a bunch of information about that address and the area (or maybe just that particular building but it
talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is
for houses or living spaces or just commercial
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
Its the first thing that came to mind Im curious about what it will say about this place where I live what
information it would show for this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Shows me a picture that I know is correct because thats what it is Its showing me the ward
neighborhood community area points it out on a map Its an interesting looking map [When prompted
he identified them as parcels] Got neighborhood data got property tax info Ive never paid property
tax their property tax bill is the first column there Im not sure what the assessment means Is that the
land or the building because I think it would be worth a lot more than that Its a fairly big building I
dont know what historic resources means I guess some buildings that are listed as having some historic
significance Theres a bunch of Ukrainian churches nearby
What was the most useful
information you found on
this page Why
Assessments and property
taxes would be important if I
were to live in this
neighborhood I would want to
know how much property
taxes Rent would be great
because it eats up 20-50 of
What was the least useful information you found on this
page Why
The permits stuff is kind of dry information Upgrade balcony Not
too necessary for me to know that
43
peoples income
In what ways would you improve this Address Snapshot page
Schools Ah its there I didnt look too closely there I see that these are schools where theyre
guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school
means All of this is cryptic
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
Did you find this
information useful
No
Why or why not
There was some issues finding the right place to type in a
neighborhood and where to input an address The list view of this (on
Places) is a little lengthy
Next explore the site and choose something that youre interested in learning about
What did you choose
Demolitions Tracker
44
Tell us why you chose what you did and about your experience
Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews
showing up and people there squatting when the demolition crews Im curious how many buildings get
destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a
nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I think its cool pretty interesting it would be more applicable er worthwhile for developers and
homeowners people moving less familiar with the city Fortunately my roommates did the leg work
finding this place we have a really cool landlord Moving sucks so you dont want to deal with that
Maybe down the line at some point I personally have no idea how good a school is That one that I walk
by a million times I dont know anything about it
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Less applicable to day to day life compared to the transit app I think I did one other with restaurant
inspection results (that was interesting but I havent used that at all)
252015 63416 PM
45
Tester
9
Tester Profile (given by tester)
First time looker
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
A lot of new restaurants coming in - maybe the grocery stores
What information about a property is most useful to you when purchasing a home or other
property
The price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Neutral
Violations at the address Very Important
Historic resources nearby Not at all important
46
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
For me I think its a map for looking for an address Notices the map first The map is very good here I
think that the picture is maybe should be bigger than the map - otherwise Im looking for some
directions website (Navigation website)
Explore the site Whats the first thing you do
Clicked on new permit picture
Tell us more about the first thing you did
Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK
ITS PART OF THE SITE) Theres not really any information I can see here The address that was
returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south
loop)
What was the most useful
information you found on
this page Why
Theres zoning information
here that tells me something
But its not useful to me
What was the least useful information you found on this
page Why
Not sure
In what ways would you improve this Address Snapshot page
List some more information here (Tester sees the neighborhood information) - I would like to know
the property information tax info neighborhood data
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
47
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
Did you find this
information useful
Yes
Why or why not
More clear to me - more logic I think If I see the place first I dont
know where it is The address number doesnt give me that
impression
Next explore the site and choose something that youre interested in learning about
What did you choose
Im wondering why the picture is changing
Tell us why you chose what you did and about your experience
Its kinda weird the pictures keep changing (The one showing the latest permit)
OVERALL REVIEW Do you like Chicago
Cityscape
No
Would you use Chicago Cityscape in the future
No
In what ways would you improve Chicago Cityscape
I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a
lot of words to read It might be useful because theres a lot of information - but if I just want to see
something I want to see then probably not my first choice Id still take a look (For the home we use
Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for
what I want to purchase So I think the picinformation drags too much of my attention Although I like
the map same thing I just realized that the search bar is the most important
48
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I think this website I need more time to explore It looks good for now - like the map the most But I
think the map is kinda too big for the first page Because its a home purchasing website Ill just type the
address where i want to buy I
252015 71125 PM
49
Tester
10
Tester Profile (given by tester)
Chicago Explorer
Proctored by
Daniel Ronan
What type of device are you using for this test
Dell Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iphone5 MacBook Pro at home
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info
Chicago
What information about a property is most useful to you when purchasing a home or other
property
Assuming location is first then price condition of property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Very Important
Historic resources nearby Neutral
50
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer
targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an
industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I
can get more information as a member seems like it - access to more data Announces more permits
that are entered
Explore the site Whats the first thing you do
Recent New Construction Permit Search is also very prominent
Tell us more about the first thing you did
Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this
part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it
looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in
West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to
be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info
- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The
pin on the map is not quite accurate but it says that the location is approximate
What was the most useful
information you found on
this page Why
The neighborhood data is
probably the most valuable
demographics schools
What was the least useful information you found on this
page Why
A lot of nearby information if I was looking for one address doesnt
think at all of the permits nearby would be that helpful information
balance seems off with this address and nearby permits
In what ways would you improve this Address Snapshot page
Headlines - Building information headline could encompass all the info on the page so it would be wise
to change this title There could be a more specific label such as Historic and Zoning information
51
Disappointed there was no historic resources survey information so that surprised me the fact that
there is none seems weird
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
Did you find this
information useful
Yes
Why or why not
Yes seeing the history of the neighborhood through permits is
interesting she thinks she could explore if she was starting a business
or looking for a property it would be useful I would be someone
who would not look for the last 14 days
Next explore the site and choose something that youre interested in learning about
What did you choose
New two story climbing wall [ADDRESS REMOVED]
Tell us why you chose what you did and about your experience
52
Caught her attention because it had a light blue pin Something that is slightly unusual - a two story
climbing activity
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
It seems very oriented to construction information not at all as marketable as sites such as Apartment
Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home
buying everyday Someone as interested in Chicago might like this more if it was more marketed to
them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup
Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is
getting people from the neighborhoods and not asking them to come to the Loop Become a member
and monitor building permits and violations for your clients - seems very corporate and not at all
accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is
more for professional purposes especially since they are from groups not individuals such as
homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken
as not an ad
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Wonders whether the test would be better targeted to respondents using a scenario-based track and
what they are trying to find Home business siting construction company builder etc
252015 72207 PM
53
Tester
11
Tester Profile (given by tester)
Architect Dropout
Proctored by
Sonja Marziano
What type of device are you using for this test
iPad
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhone pc laptop at home and work
What browser are you using right now
Safari
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps
What information about a property is most useful to you when purchasing a home or other
property
Location access to transit and sidewalks
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Neutral
54
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post
Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile
images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping
drawing custom place
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Clicked on map images (set up as tiles) could not interact with the map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for address tries to pre-populate with option but cannot access those options 915 W
Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is
similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking
which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title
gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling
below the map Top left frame is start gt moves right on the top navigator Jump to screen reader
users SR tag JAWS provides options to bypass or jump to certain sections of the site
What was the most useful
information you found on
this page Why
NA
What was the least useful information you found on this
page Why
NA
In what ways would you improve this Address Snapshot page
Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used
for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog
parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk
score
55
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
Did you find this
information useful
No
Why or why not
NA
Next explore the site and choose something that youre interested in learning about
What did you choose
NA
Tell us why you chose what you did and about your experience
NA
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
NA
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
56
Anything else to add
Maureen will be using her JAWS system and filling out the rest of the test at home
252015 72602 PM
57
Tester
12
Tester Profile (given by tester)
HomeSweet
Proctored by
Daniel X ONeil
What type of device are you using for this test
Dell Latitude E6440
Is this your normal device
that you use everyday
No
If not what is your primary device
Desktop computer at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
By walking or riding around the neighborhood and seeing them
What information about a property is most useful to you when purchasing a home or other
property
Price number of bedrooms condition of the home property tax photographs of interior and exterior--
as many as possible
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Important
58
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like its some sort of real estate website But it is more specific because its going to tell me
about the building and the location As a renter this is very important to me to see as a potential rental
space I see they have school information In Chicago I dont see that as reliable On real estate sites it
is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN
search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and
teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a
neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a
legend In the right hands this can be more and more useful Community organizers and people looking
to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats
delightful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Oh and I can look at whos doing what These are from all over the city If I were more
knowledgable I could use this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a
lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab
Checked on school Checked the info it comported with her knowledge Feels better when the crime is
in someones home
What was the most useful
information you found on
this page Why
The crime info was quite useful
because its interesting I can
use this to show my kid
What was the least useful information you found on this
page Why
The demographics because its not enough information It has a link
to go to the census But Id like to know average incon
In what ways would you improve this Address Snapshot page
59
Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks
indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights
Violations at this address How did I miss this She does not make comments but other people do
Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it
easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier
to read
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
Did you find this
information useful
Yes
Why or why not
Yes useful and fascinating
Next explore the site and choose something that youre interested in learning about
What did you choose
Stays on the map and scrolls south
Tell us why you chose what you did and about your experience
Found the house where her mother was born
OVERALL REVIEW Do you like Chicago
Cityscape
Would you use Chicago Cityscape in the future
60
Yes
Yes
In what ways would you improve Chicago Cityscape
Maybe they need to put a legend with all these little icons for less sophisticated users like me
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Its exciting to see stuff like this
252015 73202 PM
61
Tester
13
Tester Profile (given by tester)
Recurring Student
Proctored by
Christopher Whitaker
What type of device are you using for this test
PC Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhoneiPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you
hear things
What information about a property is most useful to you when purchasing a home or other
property
Utilities and what the average is - is rent including - history of whats happened for the past ten years
(roofs piping electric major issues) Like a complete diagnostic
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Neutral
Property tax Information Neutral
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Very Important
62
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like a place to enter in an address and see an image of the building a brief description and
basics about the community - and also the more political information (like which ward) Throws up a
map - looks like its annotated with constructions
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I entered my own address and it didnt find my address in historical data gives me zone information
light manufacturing Its actually showing the lot next door They just finished construction The area
used to be manufacturing
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
My home address
What was the most useful
information you found on
this page Why
It didnt show any useful info on
my building but interesting to
see nearby permits
What was the least useful information you found on this
page Why
Its kinda difficult - the zoning info is least useful mostly beacuse its
not there
In what ways would you improve this Address Snapshot page
I love historic building and know the history of our building - would like to have seen that Its really
cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what
the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at
2007)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
63
and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
Did you find this
information useful
Yes
Why or why not
I can see myself looking at this to see if something was issued (nearby
construction)
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by
estimated construction costs for the year which is kinda interesting because it shows the one we may be
hearing about the most My sister in law is an architect
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I liked the history information - like landmarks Id want to see some of that in here I find it really
interesting - and I think its important For example Why is this name super-popular (One of the first
64
people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our
building now that area is so built up and different) The schools expanding (Greektown)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Nope
252015 73412 PM
65
Make $20 for a test of a building projects website
Hi ltltFirst Namegtgt
Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website
This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards
Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form
We are planning to be in the Logan Square neighborhood for this test
We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers
For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago
Thanks for being a member of the CUTGroup As usual call or write with questions
Remember if you want to be a part of this test please complete this form
shyshy
Daniel X ONeil(773) 960shy6045
Subscribe Share Past Issues Translate
66
doneilcctorg
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67
Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
Subscribe Share Past Issues Translate
68
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69
Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
Subscribe Share Past Issues Translate
70
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71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
Tester
3
Tester Profile (given by tester)
Big on Community amp IT Field geekchic
Proctored by
Sonja Marziano
What type of device are you using for this test
HP probook Windows 7
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Newsletters recently been networking Tom Tresser CivicLab knowledgable about the TIF Illumination
Project
What information about a property is most useful to you when purchasing a home or other
property
Property value good education in area access to public transit access to marketplaces
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Neutral
22
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
First glance typical homebuyer website to show homes and locations Looks like Google Maps - maybe
directions Posts (permits) to give information from different homes in different wards This is pretty
awesome Easy to understand Buttons are big More detail with construction -- thinking about
commuting
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Wanted to check the map drawn to that Chose the warning sign because human nature - provided
demolition information Box was locked behind the key Wanted to explore the map The permit post
looked almost like an ad Interested in the satellite feed Explored the map and was interested in
OpenStreetMap clicked that More color coding diagram Chose full-screen map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Home address - saw his house Property tax info stood out Likes the neighborhood data especially if
you are moving Parcels notices the census tracts layers but could not see where the boundaries
History of the population change - Wow - only looked at demographics and went to the census
reporter page tables Surprised by the large amount of data -- thinks it would be useful for Aldermen and
other community leaders Sees the use for contractors Notices the demolition permit which was part of
the school nearby
What was the most useful
information you found on
this page Why
Taxes and neighborhood data
What was the least useful information you found on this
page Why
PINs - wasnt sure what this meant
In what ways would you improve this Address Snapshot page
Design - would want more pop-up window to get more information Tabs to take to you each of the
sections of the Address Snapshot pages instead of the ads Wants to be able to go to more
importantinteresting parts Different background -- something more dynamic Better placement of the
23
ads felt like one was just in the middle
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Went to the full-screen map after looking at the map on the homepage (second thing) Checked and
unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight
train tracking associated with construction (with directions)
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Went to the full-screen map after looking at the map on the homepage (second thing) Checked and
unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight
train tracking associated with construction (with directions)
Did you find this
information useful
Yes
Why or why not
Next explore the site and choose something that youre interested in learning about
What did you choose
Top Companies
Tell us why you chose what you did and about your experience
Log in to Top Companies amp Architects verb to see Monthly subscription You get excitedand then
you have to pay more See a big use for contractors (used to be in construction - Local 1 Ironworks --
agile methodology) Blue1647 wants to expand to the Southside -- this would be really useful to them
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
24
Impressed by the website to learn more about Chicago Promote to get to know your city Checked
out the About Hot button topics and links to go to to make sure people see certain sites New articles
from newsletter Font a little bigger
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Critical as a techie but did not see too many problems on this site Interested in seeing a CUTGroup
profile
252015 53359 PM
25
Tester
4
Tester Profile (given by tester)
hardest worker
Proctored by
Josh Kalov
What type of device are you using for this test
Dell e6440 laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
Smartphone Android
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
2 - 3 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Local news Redeye 311 website
What information about a property is most useful to you when purchasing a home or other
property
previous owner What is the property actually worth
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Very Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Neutral
Violations at the address Neutral
Historic resources nearby Important
26
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It seems kind of confusing at first Im having trouble understanding specifically what it is for I do like
that it has the maps The map on the home page showing recent permits is useful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Draw custom place under permits - Companies places
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] Historic properties populations schools public transit crime rates building
improvements The ward community etc information is useful
What was the most useful
information you found on
this page Why
Neighborhood Data It is not
readily available
What was the least useful information you found on this
page Why
The comments section
In what ways would you improve this Address Snapshot page
Add Ground view (Google Street View)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
It is showing everything that was listed but now on the map The options could be more specific Days
for what - What does the days drop down mean Last 14 days
How useful do you find this information
27
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
It is showing everything that was listed but now on the map The options could be more specific Days
for what - What does the days drop down mean Last 14 days
Did you find this
information useful
Yes
Why or why not
It is quick and accessible It gives you the specific information you
need
Next explore the site and choose something that youre interested in learning about
What did you choose
Resources
Tell us why you chose what you did and about your experience
It tells you about the types of permits and fees It is understandable It gives you a list of assistance
programs It actually tells you what the permits are It is very useful
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
Be able to see the contractor reviews without logging in Make all the features accessible without logging
in Have pictures with the building permits table Make the contractors list more specific (by area) The
website is a little plain It could be more decorative It would nice if there was a link for information to
get a permit or request a demolition You cant access the services that it tells you about
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
28
It doesnt have a lot of ads It gives you a lot of choices and it is detailed about the properties on there
It is nice that it is up to date The year in review is nice because it shows progress It is amazing to have
all this information
252015 53446 PM
29
Tester
5
Tester Profile (given by tester)
Community Advocate
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
(Largelots) I just watch the news - Chicago Tribune (thats where i read about the lots)
What information about a property is most useful to you when purchasing a home or other
property
The value of the property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Important
30
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
(She also looks up realtorcom) Its a map And its showing me new constructions and demolitionson
a map
Explore the site Whats the first thing you do
Looking at the key to see what info is available what can it tell me
Tell us more about the first thing you did
Testers scrolls around - wants to use the satellite view If I can see it in real time itll tell me whats
there This site seems more for people who are developers owners If I was purchasing I would know
what these things would need
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Tester tried to enter an inexact address - though you could do an approx address Wow It has all the
information for my building - Zoning information doesnt have property tax information - no permits
found here No violations Tester found 107 violations According to the census we have the
demographics
What was the most useful
information you found on
this page Why
Its more useful to know that
its a TIF area I assuming zoning
helps that happen - and it has a
whole thing thats just zoning
What was the least useful information you found on this
page Why
The adjoining tracks - I dont know how I would use that
In what ways would you improve this Address Snapshot page
Can you make it 3D Everything else is cool Youve got the census track zoning (Oh When I put it in
satellite it is 3D Theres something about seeing something in real life that helps me get my
orientation)
Next under Find Permits choose in certain places amp boundaries
31
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Well its just giving me whats in the Chicagoland area and I can see right away where theyre building
the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of
permit Oh and itll give you the building names Several ways to look at this Clicked to see new
construction This seems pretty real time
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Well its just giving me whats in the Chicagoland area and I can see right away where theyre building
the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of
permit Oh and itll give you the building names Several ways to look at this Clicked to see new
construction This seems pretty real time
Did you find this
information useful
Yes
Why or why not
If I were a builder
Next explore the site and choose something that youre interested in learning about
What did you choose
How do I find out about more history research
Tell us why you chose what you did and about your experience
I just like to know whats in my neighborhood what Im next too - Curious Need to find comparison
charts architects
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
Its simple Pretty user friendly Um I dont know I guess I would -- I dunno Theres something a little
bit She asked who the audience was Could we go on this and go downtown and find major developers
32
They like that it has companies Wanted to cross reference election donations (In particular the Virgin
Hotel)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Something else we tested was more funds
252015 55330 PM
33
Tester
6
Tester Profile (given by tester)
Non-Profit Pro
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Hyperlocal newspapers community groups
What information about a property is most useful to you when purchasing a home or other
property
Proximity to public transportation home value
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Neutral
34
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Gives me a sense of the neighborhood lets me search for a property I might be interested in buying
gives me a full pic of whats going on there
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I checked to see if I could find my house and I couldnt so I figured that Id just browse
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at
neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The
LoopRiver North) I looked up my building and it gives me my alderman demographics of the
neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something
What was the most useful
information you found on
this page Why
The crime map is interesting -
its good to know that there
are no violations
What was the least useful information you found on this
page Why
Populatin wasnt useful because Im unsure what the neighborhood is
In what ways would you improve this Address Snapshot page
Id want violations to pop up first - have a learn moremore resources button Id want that to show up
first
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
35
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
Did you find this
information useful
Yes
Why or why not
Its certainly interesting - its defn intereting to see what types of new
buildings people are looking at
Next explore the site and choose something that youre interested in learning about
What did you choose
Looking at an address on Hamlin that was coded as a demoliation
Tell us why you chose what you did and about your experience
When she clicked the demolition - She saw that it was a nice house - wondering why its got so many
permits - why its being demod Ah she sees that the permit was for new constructin - but they have to
knock it down first Didnt realize the ads were ads at first
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I defn will We decided that we were going to look on Craigslist to find houses and this will let us get
some information in homes being sold by owners - sometimes its hard to get the story out of them
And its kinda fascinating to see new neighborhood
Do you like CUTGroup Did you like this CUTGroup test
36
Yes
Yes
Anything else to add
Works for a non-profit that has a website its interesting to learn how CUTgroup is done
252015 61849 PM
37
Tester
7
Tester Profile (given by tester)
iggys mom
Proctored by
Josh Kalov
What type of device are you using for this test
Dell e6440
Is this your normal device
that you use everyday
No
If not what is your primary device
windows laptop iphone
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
1 - 2 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Reading Logan Square list serv DNA Info
What information about a property is most useful to you when purchasing a home or other
property
Havent purchased before so not sure Previous purchase price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Neutral
Permits at the address Neutral
Violations at the address Important
Historic resources nearby Neutral
38
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
I always go to the map first Shows information on building permits Going to the map is more
interesting
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Navigated around the map on the home page It is easy to click on a point to get more information The
icons make sense Explored permit detail page Wondering how far back map on home page goes (what
is the definition of recent)
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when
they got it
What was the most useful
information you found on
this page Why
Finding the permit information
and getting permit details
Finding the PIN number
What was the least useful information you found on this
page Why
historic info is interesting but maybe not useful
In what ways would you improve this Address Snapshot page
I dont know what historic resources mean The most recent permits are more interesting than the map
and neighborhood data Move above those Nice having the alderman information
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
39
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
Did you find this
information useful
Yes
Why or why not
The ability to specify time frame
Next explore the site and choose something that youre interested in learning about
What did you choose
Permits Dashboard charts Year in Review
Tell us why you chose what you did and about your experience
Pages were not useful to me but might be for contractors or other people
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
The changes on the address snapshot page (moving permits above map and neighborhood data)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Site seems very usable
40
252015 63301 PM
41
Tester
8
Tester Profile (given by tester)
Community advocate AL
Proctored by
Steven Vance
What type of device are you using for this test
Dell (with ZoomText turned off)
Is this your normal device
that you use everyday
No
If not what is your primary device
Laptop at home desktop at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting
theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the
Chamber of Commerce websites or anything like that
What information about a property is most useful to you when purchasing a home or other
property
Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility
Cool things to do (bars) rentcost
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Important
Violations at the address Very Important
42
Historic resources nearby Important
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give
me a bunch of information about that address and the area (or maybe just that particular building but it
talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is
for houses or living spaces or just commercial
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
Its the first thing that came to mind Im curious about what it will say about this place where I live what
information it would show for this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Shows me a picture that I know is correct because thats what it is Its showing me the ward
neighborhood community area points it out on a map Its an interesting looking map [When prompted
he identified them as parcels] Got neighborhood data got property tax info Ive never paid property
tax their property tax bill is the first column there Im not sure what the assessment means Is that the
land or the building because I think it would be worth a lot more than that Its a fairly big building I
dont know what historic resources means I guess some buildings that are listed as having some historic
significance Theres a bunch of Ukrainian churches nearby
What was the most useful
information you found on
this page Why
Assessments and property
taxes would be important if I
were to live in this
neighborhood I would want to
know how much property
taxes Rent would be great
because it eats up 20-50 of
What was the least useful information you found on this
page Why
The permits stuff is kind of dry information Upgrade balcony Not
too necessary for me to know that
43
peoples income
In what ways would you improve this Address Snapshot page
Schools Ah its there I didnt look too closely there I see that these are schools where theyre
guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school
means All of this is cryptic
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
Did you find this
information useful
No
Why or why not
There was some issues finding the right place to type in a
neighborhood and where to input an address The list view of this (on
Places) is a little lengthy
Next explore the site and choose something that youre interested in learning about
What did you choose
Demolitions Tracker
44
Tell us why you chose what you did and about your experience
Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews
showing up and people there squatting when the demolition crews Im curious how many buildings get
destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a
nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I think its cool pretty interesting it would be more applicable er worthwhile for developers and
homeowners people moving less familiar with the city Fortunately my roommates did the leg work
finding this place we have a really cool landlord Moving sucks so you dont want to deal with that
Maybe down the line at some point I personally have no idea how good a school is That one that I walk
by a million times I dont know anything about it
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Less applicable to day to day life compared to the transit app I think I did one other with restaurant
inspection results (that was interesting but I havent used that at all)
252015 63416 PM
45
Tester
9
Tester Profile (given by tester)
First time looker
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
A lot of new restaurants coming in - maybe the grocery stores
What information about a property is most useful to you when purchasing a home or other
property
The price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Neutral
Violations at the address Very Important
Historic resources nearby Not at all important
46
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
For me I think its a map for looking for an address Notices the map first The map is very good here I
think that the picture is maybe should be bigger than the map - otherwise Im looking for some
directions website (Navigation website)
Explore the site Whats the first thing you do
Clicked on new permit picture
Tell us more about the first thing you did
Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK
ITS PART OF THE SITE) Theres not really any information I can see here The address that was
returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south
loop)
What was the most useful
information you found on
this page Why
Theres zoning information
here that tells me something
But its not useful to me
What was the least useful information you found on this
page Why
Not sure
In what ways would you improve this Address Snapshot page
List some more information here (Tester sees the neighborhood information) - I would like to know
the property information tax info neighborhood data
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
47
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
Did you find this
information useful
Yes
Why or why not
More clear to me - more logic I think If I see the place first I dont
know where it is The address number doesnt give me that
impression
Next explore the site and choose something that youre interested in learning about
What did you choose
Im wondering why the picture is changing
Tell us why you chose what you did and about your experience
Its kinda weird the pictures keep changing (The one showing the latest permit)
OVERALL REVIEW Do you like Chicago
Cityscape
No
Would you use Chicago Cityscape in the future
No
In what ways would you improve Chicago Cityscape
I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a
lot of words to read It might be useful because theres a lot of information - but if I just want to see
something I want to see then probably not my first choice Id still take a look (For the home we use
Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for
what I want to purchase So I think the picinformation drags too much of my attention Although I like
the map same thing I just realized that the search bar is the most important
48
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I think this website I need more time to explore It looks good for now - like the map the most But I
think the map is kinda too big for the first page Because its a home purchasing website Ill just type the
address where i want to buy I
252015 71125 PM
49
Tester
10
Tester Profile (given by tester)
Chicago Explorer
Proctored by
Daniel Ronan
What type of device are you using for this test
Dell Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iphone5 MacBook Pro at home
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info
Chicago
What information about a property is most useful to you when purchasing a home or other
property
Assuming location is first then price condition of property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Very Important
Historic resources nearby Neutral
50
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer
targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an
industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I
can get more information as a member seems like it - access to more data Announces more permits
that are entered
Explore the site Whats the first thing you do
Recent New Construction Permit Search is also very prominent
Tell us more about the first thing you did
Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this
part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it
looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in
West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to
be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info
- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The
pin on the map is not quite accurate but it says that the location is approximate
What was the most useful
information you found on
this page Why
The neighborhood data is
probably the most valuable
demographics schools
What was the least useful information you found on this
page Why
A lot of nearby information if I was looking for one address doesnt
think at all of the permits nearby would be that helpful information
balance seems off with this address and nearby permits
In what ways would you improve this Address Snapshot page
Headlines - Building information headline could encompass all the info on the page so it would be wise
to change this title There could be a more specific label such as Historic and Zoning information
51
Disappointed there was no historic resources survey information so that surprised me the fact that
there is none seems weird
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
Did you find this
information useful
Yes
Why or why not
Yes seeing the history of the neighborhood through permits is
interesting she thinks she could explore if she was starting a business
or looking for a property it would be useful I would be someone
who would not look for the last 14 days
Next explore the site and choose something that youre interested in learning about
What did you choose
New two story climbing wall [ADDRESS REMOVED]
Tell us why you chose what you did and about your experience
52
Caught her attention because it had a light blue pin Something that is slightly unusual - a two story
climbing activity
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
It seems very oriented to construction information not at all as marketable as sites such as Apartment
Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home
buying everyday Someone as interested in Chicago might like this more if it was more marketed to
them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup
Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is
getting people from the neighborhoods and not asking them to come to the Loop Become a member
and monitor building permits and violations for your clients - seems very corporate and not at all
accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is
more for professional purposes especially since they are from groups not individuals such as
homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken
as not an ad
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Wonders whether the test would be better targeted to respondents using a scenario-based track and
what they are trying to find Home business siting construction company builder etc
252015 72207 PM
53
Tester
11
Tester Profile (given by tester)
Architect Dropout
Proctored by
Sonja Marziano
What type of device are you using for this test
iPad
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhone pc laptop at home and work
What browser are you using right now
Safari
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps
What information about a property is most useful to you when purchasing a home or other
property
Location access to transit and sidewalks
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Neutral
54
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post
Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile
images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping
drawing custom place
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Clicked on map images (set up as tiles) could not interact with the map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for address tries to pre-populate with option but cannot access those options 915 W
Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is
similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking
which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title
gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling
below the map Top left frame is start gt moves right on the top navigator Jump to screen reader
users SR tag JAWS provides options to bypass or jump to certain sections of the site
What was the most useful
information you found on
this page Why
NA
What was the least useful information you found on this
page Why
NA
In what ways would you improve this Address Snapshot page
Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used
for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog
parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk
score
55
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
Did you find this
information useful
No
Why or why not
NA
Next explore the site and choose something that youre interested in learning about
What did you choose
NA
Tell us why you chose what you did and about your experience
NA
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
NA
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
56
Anything else to add
Maureen will be using her JAWS system and filling out the rest of the test at home
252015 72602 PM
57
Tester
12
Tester Profile (given by tester)
HomeSweet
Proctored by
Daniel X ONeil
What type of device are you using for this test
Dell Latitude E6440
Is this your normal device
that you use everyday
No
If not what is your primary device
Desktop computer at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
By walking or riding around the neighborhood and seeing them
What information about a property is most useful to you when purchasing a home or other
property
Price number of bedrooms condition of the home property tax photographs of interior and exterior--
as many as possible
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Important
58
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like its some sort of real estate website But it is more specific because its going to tell me
about the building and the location As a renter this is very important to me to see as a potential rental
space I see they have school information In Chicago I dont see that as reliable On real estate sites it
is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN
search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and
teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a
neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a
legend In the right hands this can be more and more useful Community organizers and people looking
to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats
delightful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Oh and I can look at whos doing what These are from all over the city If I were more
knowledgable I could use this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a
lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab
Checked on school Checked the info it comported with her knowledge Feels better when the crime is
in someones home
What was the most useful
information you found on
this page Why
The crime info was quite useful
because its interesting I can
use this to show my kid
What was the least useful information you found on this
page Why
The demographics because its not enough information It has a link
to go to the census But Id like to know average incon
In what ways would you improve this Address Snapshot page
59
Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks
indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights
Violations at this address How did I miss this She does not make comments but other people do
Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it
easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier
to read
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
Did you find this
information useful
Yes
Why or why not
Yes useful and fascinating
Next explore the site and choose something that youre interested in learning about
What did you choose
Stays on the map and scrolls south
Tell us why you chose what you did and about your experience
Found the house where her mother was born
OVERALL REVIEW Do you like Chicago
Cityscape
Would you use Chicago Cityscape in the future
60
Yes
Yes
In what ways would you improve Chicago Cityscape
Maybe they need to put a legend with all these little icons for less sophisticated users like me
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Its exciting to see stuff like this
252015 73202 PM
61
Tester
13
Tester Profile (given by tester)
Recurring Student
Proctored by
Christopher Whitaker
What type of device are you using for this test
PC Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhoneiPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you
hear things
What information about a property is most useful to you when purchasing a home or other
property
Utilities and what the average is - is rent including - history of whats happened for the past ten years
(roofs piping electric major issues) Like a complete diagnostic
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Neutral
Property tax Information Neutral
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Very Important
62
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like a place to enter in an address and see an image of the building a brief description and
basics about the community - and also the more political information (like which ward) Throws up a
map - looks like its annotated with constructions
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I entered my own address and it didnt find my address in historical data gives me zone information
light manufacturing Its actually showing the lot next door They just finished construction The area
used to be manufacturing
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
My home address
What was the most useful
information you found on
this page Why
It didnt show any useful info on
my building but interesting to
see nearby permits
What was the least useful information you found on this
page Why
Its kinda difficult - the zoning info is least useful mostly beacuse its
not there
In what ways would you improve this Address Snapshot page
I love historic building and know the history of our building - would like to have seen that Its really
cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what
the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at
2007)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
63
and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
Did you find this
information useful
Yes
Why or why not
I can see myself looking at this to see if something was issued (nearby
construction)
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by
estimated construction costs for the year which is kinda interesting because it shows the one we may be
hearing about the most My sister in law is an architect
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I liked the history information - like landmarks Id want to see some of that in here I find it really
interesting - and I think its important For example Why is this name super-popular (One of the first
64
people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our
building now that area is so built up and different) The schools expanding (Greektown)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Nope
252015 73412 PM
65
Make $20 for a test of a building projects website
Hi ltltFirst Namegtgt
Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website
This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards
Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form
We are planning to be in the Logan Square neighborhood for this test
We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers
For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago
Thanks for being a member of the CUTGroup As usual call or write with questions
Remember if you want to be a part of this test please complete this form
shyshy
Daniel X ONeil(773) 960shy6045
Subscribe Share Past Issues Translate
66
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67
Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
Subscribe Share Past Issues Translate
68
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69
Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
Subscribe Share Past Issues Translate
70
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71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
First glance typical homebuyer website to show homes and locations Looks like Google Maps - maybe
directions Posts (permits) to give information from different homes in different wards This is pretty
awesome Easy to understand Buttons are big More detail with construction -- thinking about
commuting
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Wanted to check the map drawn to that Chose the warning sign because human nature - provided
demolition information Box was locked behind the key Wanted to explore the map The permit post
looked almost like an ad Interested in the satellite feed Explored the map and was interested in
OpenStreetMap clicked that More color coding diagram Chose full-screen map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Home address - saw his house Property tax info stood out Likes the neighborhood data especially if
you are moving Parcels notices the census tracts layers but could not see where the boundaries
History of the population change - Wow - only looked at demographics and went to the census
reporter page tables Surprised by the large amount of data -- thinks it would be useful for Aldermen and
other community leaders Sees the use for contractors Notices the demolition permit which was part of
the school nearby
What was the most useful
information you found on
this page Why
Taxes and neighborhood data
What was the least useful information you found on this
page Why
PINs - wasnt sure what this meant
In what ways would you improve this Address Snapshot page
Design - would want more pop-up window to get more information Tabs to take to you each of the
sections of the Address Snapshot pages instead of the ads Wants to be able to go to more
importantinteresting parts Different background -- something more dynamic Better placement of the
23
ads felt like one was just in the middle
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Went to the full-screen map after looking at the map on the homepage (second thing) Checked and
unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight
train tracking associated with construction (with directions)
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Went to the full-screen map after looking at the map on the homepage (second thing) Checked and
unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight
train tracking associated with construction (with directions)
Did you find this
information useful
Yes
Why or why not
Next explore the site and choose something that youre interested in learning about
What did you choose
Top Companies
Tell us why you chose what you did and about your experience
Log in to Top Companies amp Architects verb to see Monthly subscription You get excitedand then
you have to pay more See a big use for contractors (used to be in construction - Local 1 Ironworks --
agile methodology) Blue1647 wants to expand to the Southside -- this would be really useful to them
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
24
Impressed by the website to learn more about Chicago Promote to get to know your city Checked
out the About Hot button topics and links to go to to make sure people see certain sites New articles
from newsletter Font a little bigger
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Critical as a techie but did not see too many problems on this site Interested in seeing a CUTGroup
profile
252015 53359 PM
25
Tester
4
Tester Profile (given by tester)
hardest worker
Proctored by
Josh Kalov
What type of device are you using for this test
Dell e6440 laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
Smartphone Android
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
2 - 3 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Local news Redeye 311 website
What information about a property is most useful to you when purchasing a home or other
property
previous owner What is the property actually worth
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Very Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Neutral
Violations at the address Neutral
Historic resources nearby Important
26
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It seems kind of confusing at first Im having trouble understanding specifically what it is for I do like
that it has the maps The map on the home page showing recent permits is useful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Draw custom place under permits - Companies places
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] Historic properties populations schools public transit crime rates building
improvements The ward community etc information is useful
What was the most useful
information you found on
this page Why
Neighborhood Data It is not
readily available
What was the least useful information you found on this
page Why
The comments section
In what ways would you improve this Address Snapshot page
Add Ground view (Google Street View)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
It is showing everything that was listed but now on the map The options could be more specific Days
for what - What does the days drop down mean Last 14 days
How useful do you find this information
27
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
It is showing everything that was listed but now on the map The options could be more specific Days
for what - What does the days drop down mean Last 14 days
Did you find this
information useful
Yes
Why or why not
It is quick and accessible It gives you the specific information you
need
Next explore the site and choose something that youre interested in learning about
What did you choose
Resources
Tell us why you chose what you did and about your experience
It tells you about the types of permits and fees It is understandable It gives you a list of assistance
programs It actually tells you what the permits are It is very useful
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
Be able to see the contractor reviews without logging in Make all the features accessible without logging
in Have pictures with the building permits table Make the contractors list more specific (by area) The
website is a little plain It could be more decorative It would nice if there was a link for information to
get a permit or request a demolition You cant access the services that it tells you about
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
28
It doesnt have a lot of ads It gives you a lot of choices and it is detailed about the properties on there
It is nice that it is up to date The year in review is nice because it shows progress It is amazing to have
all this information
252015 53446 PM
29
Tester
5
Tester Profile (given by tester)
Community Advocate
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
(Largelots) I just watch the news - Chicago Tribune (thats where i read about the lots)
What information about a property is most useful to you when purchasing a home or other
property
The value of the property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Important
30
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
(She also looks up realtorcom) Its a map And its showing me new constructions and demolitionson
a map
Explore the site Whats the first thing you do
Looking at the key to see what info is available what can it tell me
Tell us more about the first thing you did
Testers scrolls around - wants to use the satellite view If I can see it in real time itll tell me whats
there This site seems more for people who are developers owners If I was purchasing I would know
what these things would need
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Tester tried to enter an inexact address - though you could do an approx address Wow It has all the
information for my building - Zoning information doesnt have property tax information - no permits
found here No violations Tester found 107 violations According to the census we have the
demographics
What was the most useful
information you found on
this page Why
Its more useful to know that
its a TIF area I assuming zoning
helps that happen - and it has a
whole thing thats just zoning
What was the least useful information you found on this
page Why
The adjoining tracks - I dont know how I would use that
In what ways would you improve this Address Snapshot page
Can you make it 3D Everything else is cool Youve got the census track zoning (Oh When I put it in
satellite it is 3D Theres something about seeing something in real life that helps me get my
orientation)
Next under Find Permits choose in certain places amp boundaries
31
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Well its just giving me whats in the Chicagoland area and I can see right away where theyre building
the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of
permit Oh and itll give you the building names Several ways to look at this Clicked to see new
construction This seems pretty real time
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Well its just giving me whats in the Chicagoland area and I can see right away where theyre building
the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of
permit Oh and itll give you the building names Several ways to look at this Clicked to see new
construction This seems pretty real time
Did you find this
information useful
Yes
Why or why not
If I were a builder
Next explore the site and choose something that youre interested in learning about
What did you choose
How do I find out about more history research
Tell us why you chose what you did and about your experience
I just like to know whats in my neighborhood what Im next too - Curious Need to find comparison
charts architects
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
Its simple Pretty user friendly Um I dont know I guess I would -- I dunno Theres something a little
bit She asked who the audience was Could we go on this and go downtown and find major developers
32
They like that it has companies Wanted to cross reference election donations (In particular the Virgin
Hotel)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Something else we tested was more funds
252015 55330 PM
33
Tester
6
Tester Profile (given by tester)
Non-Profit Pro
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Hyperlocal newspapers community groups
What information about a property is most useful to you when purchasing a home or other
property
Proximity to public transportation home value
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Neutral
34
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Gives me a sense of the neighborhood lets me search for a property I might be interested in buying
gives me a full pic of whats going on there
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I checked to see if I could find my house and I couldnt so I figured that Id just browse
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at
neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The
LoopRiver North) I looked up my building and it gives me my alderman demographics of the
neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something
What was the most useful
information you found on
this page Why
The crime map is interesting -
its good to know that there
are no violations
What was the least useful information you found on this
page Why
Populatin wasnt useful because Im unsure what the neighborhood is
In what ways would you improve this Address Snapshot page
Id want violations to pop up first - have a learn moremore resources button Id want that to show up
first
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
35
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
Did you find this
information useful
Yes
Why or why not
Its certainly interesting - its defn intereting to see what types of new
buildings people are looking at
Next explore the site and choose something that youre interested in learning about
What did you choose
Looking at an address on Hamlin that was coded as a demoliation
Tell us why you chose what you did and about your experience
When she clicked the demolition - She saw that it was a nice house - wondering why its got so many
permits - why its being demod Ah she sees that the permit was for new constructin - but they have to
knock it down first Didnt realize the ads were ads at first
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I defn will We decided that we were going to look on Craigslist to find houses and this will let us get
some information in homes being sold by owners - sometimes its hard to get the story out of them
And its kinda fascinating to see new neighborhood
Do you like CUTGroup Did you like this CUTGroup test
36
Yes
Yes
Anything else to add
Works for a non-profit that has a website its interesting to learn how CUTgroup is done
252015 61849 PM
37
Tester
7
Tester Profile (given by tester)
iggys mom
Proctored by
Josh Kalov
What type of device are you using for this test
Dell e6440
Is this your normal device
that you use everyday
No
If not what is your primary device
windows laptop iphone
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
1 - 2 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Reading Logan Square list serv DNA Info
What information about a property is most useful to you when purchasing a home or other
property
Havent purchased before so not sure Previous purchase price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Neutral
Permits at the address Neutral
Violations at the address Important
Historic resources nearby Neutral
38
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
I always go to the map first Shows information on building permits Going to the map is more
interesting
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Navigated around the map on the home page It is easy to click on a point to get more information The
icons make sense Explored permit detail page Wondering how far back map on home page goes (what
is the definition of recent)
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when
they got it
What was the most useful
information you found on
this page Why
Finding the permit information
and getting permit details
Finding the PIN number
What was the least useful information you found on this
page Why
historic info is interesting but maybe not useful
In what ways would you improve this Address Snapshot page
I dont know what historic resources mean The most recent permits are more interesting than the map
and neighborhood data Move above those Nice having the alderman information
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
39
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
Did you find this
information useful
Yes
Why or why not
The ability to specify time frame
Next explore the site and choose something that youre interested in learning about
What did you choose
Permits Dashboard charts Year in Review
Tell us why you chose what you did and about your experience
Pages were not useful to me but might be for contractors or other people
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
The changes on the address snapshot page (moving permits above map and neighborhood data)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Site seems very usable
40
252015 63301 PM
41
Tester
8
Tester Profile (given by tester)
Community advocate AL
Proctored by
Steven Vance
What type of device are you using for this test
Dell (with ZoomText turned off)
Is this your normal device
that you use everyday
No
If not what is your primary device
Laptop at home desktop at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting
theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the
Chamber of Commerce websites or anything like that
What information about a property is most useful to you when purchasing a home or other
property
Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility
Cool things to do (bars) rentcost
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Important
Violations at the address Very Important
42
Historic resources nearby Important
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give
me a bunch of information about that address and the area (or maybe just that particular building but it
talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is
for houses or living spaces or just commercial
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
Its the first thing that came to mind Im curious about what it will say about this place where I live what
information it would show for this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Shows me a picture that I know is correct because thats what it is Its showing me the ward
neighborhood community area points it out on a map Its an interesting looking map [When prompted
he identified them as parcels] Got neighborhood data got property tax info Ive never paid property
tax their property tax bill is the first column there Im not sure what the assessment means Is that the
land or the building because I think it would be worth a lot more than that Its a fairly big building I
dont know what historic resources means I guess some buildings that are listed as having some historic
significance Theres a bunch of Ukrainian churches nearby
What was the most useful
information you found on
this page Why
Assessments and property
taxes would be important if I
were to live in this
neighborhood I would want to
know how much property
taxes Rent would be great
because it eats up 20-50 of
What was the least useful information you found on this
page Why
The permits stuff is kind of dry information Upgrade balcony Not
too necessary for me to know that
43
peoples income
In what ways would you improve this Address Snapshot page
Schools Ah its there I didnt look too closely there I see that these are schools where theyre
guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school
means All of this is cryptic
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
Did you find this
information useful
No
Why or why not
There was some issues finding the right place to type in a
neighborhood and where to input an address The list view of this (on
Places) is a little lengthy
Next explore the site and choose something that youre interested in learning about
What did you choose
Demolitions Tracker
44
Tell us why you chose what you did and about your experience
Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews
showing up and people there squatting when the demolition crews Im curious how many buildings get
destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a
nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I think its cool pretty interesting it would be more applicable er worthwhile for developers and
homeowners people moving less familiar with the city Fortunately my roommates did the leg work
finding this place we have a really cool landlord Moving sucks so you dont want to deal with that
Maybe down the line at some point I personally have no idea how good a school is That one that I walk
by a million times I dont know anything about it
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Less applicable to day to day life compared to the transit app I think I did one other with restaurant
inspection results (that was interesting but I havent used that at all)
252015 63416 PM
45
Tester
9
Tester Profile (given by tester)
First time looker
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
A lot of new restaurants coming in - maybe the grocery stores
What information about a property is most useful to you when purchasing a home or other
property
The price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Neutral
Violations at the address Very Important
Historic resources nearby Not at all important
46
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
For me I think its a map for looking for an address Notices the map first The map is very good here I
think that the picture is maybe should be bigger than the map - otherwise Im looking for some
directions website (Navigation website)
Explore the site Whats the first thing you do
Clicked on new permit picture
Tell us more about the first thing you did
Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK
ITS PART OF THE SITE) Theres not really any information I can see here The address that was
returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south
loop)
What was the most useful
information you found on
this page Why
Theres zoning information
here that tells me something
But its not useful to me
What was the least useful information you found on this
page Why
Not sure
In what ways would you improve this Address Snapshot page
List some more information here (Tester sees the neighborhood information) - I would like to know
the property information tax info neighborhood data
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
47
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
Did you find this
information useful
Yes
Why or why not
More clear to me - more logic I think If I see the place first I dont
know where it is The address number doesnt give me that
impression
Next explore the site and choose something that youre interested in learning about
What did you choose
Im wondering why the picture is changing
Tell us why you chose what you did and about your experience
Its kinda weird the pictures keep changing (The one showing the latest permit)
OVERALL REVIEW Do you like Chicago
Cityscape
No
Would you use Chicago Cityscape in the future
No
In what ways would you improve Chicago Cityscape
I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a
lot of words to read It might be useful because theres a lot of information - but if I just want to see
something I want to see then probably not my first choice Id still take a look (For the home we use
Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for
what I want to purchase So I think the picinformation drags too much of my attention Although I like
the map same thing I just realized that the search bar is the most important
48
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I think this website I need more time to explore It looks good for now - like the map the most But I
think the map is kinda too big for the first page Because its a home purchasing website Ill just type the
address where i want to buy I
252015 71125 PM
49
Tester
10
Tester Profile (given by tester)
Chicago Explorer
Proctored by
Daniel Ronan
What type of device are you using for this test
Dell Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iphone5 MacBook Pro at home
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info
Chicago
What information about a property is most useful to you when purchasing a home or other
property
Assuming location is first then price condition of property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Very Important
Historic resources nearby Neutral
50
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer
targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an
industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I
can get more information as a member seems like it - access to more data Announces more permits
that are entered
Explore the site Whats the first thing you do
Recent New Construction Permit Search is also very prominent
Tell us more about the first thing you did
Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this
part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it
looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in
West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to
be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info
- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The
pin on the map is not quite accurate but it says that the location is approximate
What was the most useful
information you found on
this page Why
The neighborhood data is
probably the most valuable
demographics schools
What was the least useful information you found on this
page Why
A lot of nearby information if I was looking for one address doesnt
think at all of the permits nearby would be that helpful information
balance seems off with this address and nearby permits
In what ways would you improve this Address Snapshot page
Headlines - Building information headline could encompass all the info on the page so it would be wise
to change this title There could be a more specific label such as Historic and Zoning information
51
Disappointed there was no historic resources survey information so that surprised me the fact that
there is none seems weird
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
Did you find this
information useful
Yes
Why or why not
Yes seeing the history of the neighborhood through permits is
interesting she thinks she could explore if she was starting a business
or looking for a property it would be useful I would be someone
who would not look for the last 14 days
Next explore the site and choose something that youre interested in learning about
What did you choose
New two story climbing wall [ADDRESS REMOVED]
Tell us why you chose what you did and about your experience
52
Caught her attention because it had a light blue pin Something that is slightly unusual - a two story
climbing activity
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
It seems very oriented to construction information not at all as marketable as sites such as Apartment
Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home
buying everyday Someone as interested in Chicago might like this more if it was more marketed to
them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup
Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is
getting people from the neighborhoods and not asking them to come to the Loop Become a member
and monitor building permits and violations for your clients - seems very corporate and not at all
accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is
more for professional purposes especially since they are from groups not individuals such as
homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken
as not an ad
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Wonders whether the test would be better targeted to respondents using a scenario-based track and
what they are trying to find Home business siting construction company builder etc
252015 72207 PM
53
Tester
11
Tester Profile (given by tester)
Architect Dropout
Proctored by
Sonja Marziano
What type of device are you using for this test
iPad
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhone pc laptop at home and work
What browser are you using right now
Safari
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps
What information about a property is most useful to you when purchasing a home or other
property
Location access to transit and sidewalks
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Neutral
54
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post
Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile
images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping
drawing custom place
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Clicked on map images (set up as tiles) could not interact with the map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for address tries to pre-populate with option but cannot access those options 915 W
Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is
similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking
which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title
gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling
below the map Top left frame is start gt moves right on the top navigator Jump to screen reader
users SR tag JAWS provides options to bypass or jump to certain sections of the site
What was the most useful
information you found on
this page Why
NA
What was the least useful information you found on this
page Why
NA
In what ways would you improve this Address Snapshot page
Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used
for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog
parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk
score
55
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
Did you find this
information useful
No
Why or why not
NA
Next explore the site and choose something that youre interested in learning about
What did you choose
NA
Tell us why you chose what you did and about your experience
NA
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
NA
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
56
Anything else to add
Maureen will be using her JAWS system and filling out the rest of the test at home
252015 72602 PM
57
Tester
12
Tester Profile (given by tester)
HomeSweet
Proctored by
Daniel X ONeil
What type of device are you using for this test
Dell Latitude E6440
Is this your normal device
that you use everyday
No
If not what is your primary device
Desktop computer at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
By walking or riding around the neighborhood and seeing them
What information about a property is most useful to you when purchasing a home or other
property
Price number of bedrooms condition of the home property tax photographs of interior and exterior--
as many as possible
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Important
58
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like its some sort of real estate website But it is more specific because its going to tell me
about the building and the location As a renter this is very important to me to see as a potential rental
space I see they have school information In Chicago I dont see that as reliable On real estate sites it
is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN
search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and
teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a
neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a
legend In the right hands this can be more and more useful Community organizers and people looking
to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats
delightful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Oh and I can look at whos doing what These are from all over the city If I were more
knowledgable I could use this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a
lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab
Checked on school Checked the info it comported with her knowledge Feels better when the crime is
in someones home
What was the most useful
information you found on
this page Why
The crime info was quite useful
because its interesting I can
use this to show my kid
What was the least useful information you found on this
page Why
The demographics because its not enough information It has a link
to go to the census But Id like to know average incon
In what ways would you improve this Address Snapshot page
59
Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks
indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights
Violations at this address How did I miss this She does not make comments but other people do
Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it
easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier
to read
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
Did you find this
information useful
Yes
Why or why not
Yes useful and fascinating
Next explore the site and choose something that youre interested in learning about
What did you choose
Stays on the map and scrolls south
Tell us why you chose what you did and about your experience
Found the house where her mother was born
OVERALL REVIEW Do you like Chicago
Cityscape
Would you use Chicago Cityscape in the future
60
Yes
Yes
In what ways would you improve Chicago Cityscape
Maybe they need to put a legend with all these little icons for less sophisticated users like me
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Its exciting to see stuff like this
252015 73202 PM
61
Tester
13
Tester Profile (given by tester)
Recurring Student
Proctored by
Christopher Whitaker
What type of device are you using for this test
PC Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhoneiPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you
hear things
What information about a property is most useful to you when purchasing a home or other
property
Utilities and what the average is - is rent including - history of whats happened for the past ten years
(roofs piping electric major issues) Like a complete diagnostic
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Neutral
Property tax Information Neutral
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Very Important
62
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like a place to enter in an address and see an image of the building a brief description and
basics about the community - and also the more political information (like which ward) Throws up a
map - looks like its annotated with constructions
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I entered my own address and it didnt find my address in historical data gives me zone information
light manufacturing Its actually showing the lot next door They just finished construction The area
used to be manufacturing
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
My home address
What was the most useful
information you found on
this page Why
It didnt show any useful info on
my building but interesting to
see nearby permits
What was the least useful information you found on this
page Why
Its kinda difficult - the zoning info is least useful mostly beacuse its
not there
In what ways would you improve this Address Snapshot page
I love historic building and know the history of our building - would like to have seen that Its really
cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what
the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at
2007)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
63
and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
Did you find this
information useful
Yes
Why or why not
I can see myself looking at this to see if something was issued (nearby
construction)
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by
estimated construction costs for the year which is kinda interesting because it shows the one we may be
hearing about the most My sister in law is an architect
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I liked the history information - like landmarks Id want to see some of that in here I find it really
interesting - and I think its important For example Why is this name super-popular (One of the first
64
people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our
building now that area is so built up and different) The schools expanding (Greektown)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Nope
252015 73412 PM
65
Make $20 for a test of a building projects website
Hi ltltFirst Namegtgt
Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website
This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards
Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form
We are planning to be in the Logan Square neighborhood for this test
We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers
For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago
Thanks for being a member of the CUTGroup As usual call or write with questions
Remember if you want to be a part of this test please complete this form
shyshy
Daniel X ONeil(773) 960shy6045
Subscribe Share Past Issues Translate
66
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67
Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
Subscribe Share Past Issues Translate
68
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69
Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
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70
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71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
ads felt like one was just in the middle
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Went to the full-screen map after looking at the map on the homepage (second thing) Checked and
unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight
train tracking associated with construction (with directions)
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Went to the full-screen map after looking at the map on the homepage (second thing) Checked and
unchecked permits Had questions about the color Chose the numbers and zoomed in Never see freight
train tracking associated with construction (with directions)
Did you find this
information useful
Yes
Why or why not
Next explore the site and choose something that youre interested in learning about
What did you choose
Top Companies
Tell us why you chose what you did and about your experience
Log in to Top Companies amp Architects verb to see Monthly subscription You get excitedand then
you have to pay more See a big use for contractors (used to be in construction - Local 1 Ironworks --
agile methodology) Blue1647 wants to expand to the Southside -- this would be really useful to them
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
24
Impressed by the website to learn more about Chicago Promote to get to know your city Checked
out the About Hot button topics and links to go to to make sure people see certain sites New articles
from newsletter Font a little bigger
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Critical as a techie but did not see too many problems on this site Interested in seeing a CUTGroup
profile
252015 53359 PM
25
Tester
4
Tester Profile (given by tester)
hardest worker
Proctored by
Josh Kalov
What type of device are you using for this test
Dell e6440 laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
Smartphone Android
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
2 - 3 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Local news Redeye 311 website
What information about a property is most useful to you when purchasing a home or other
property
previous owner What is the property actually worth
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Very Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Neutral
Violations at the address Neutral
Historic resources nearby Important
26
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It seems kind of confusing at first Im having trouble understanding specifically what it is for I do like
that it has the maps The map on the home page showing recent permits is useful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Draw custom place under permits - Companies places
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] Historic properties populations schools public transit crime rates building
improvements The ward community etc information is useful
What was the most useful
information you found on
this page Why
Neighborhood Data It is not
readily available
What was the least useful information you found on this
page Why
The comments section
In what ways would you improve this Address Snapshot page
Add Ground view (Google Street View)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
It is showing everything that was listed but now on the map The options could be more specific Days
for what - What does the days drop down mean Last 14 days
How useful do you find this information
27
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
It is showing everything that was listed but now on the map The options could be more specific Days
for what - What does the days drop down mean Last 14 days
Did you find this
information useful
Yes
Why or why not
It is quick and accessible It gives you the specific information you
need
Next explore the site and choose something that youre interested in learning about
What did you choose
Resources
Tell us why you chose what you did and about your experience
It tells you about the types of permits and fees It is understandable It gives you a list of assistance
programs It actually tells you what the permits are It is very useful
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
Be able to see the contractor reviews without logging in Make all the features accessible without logging
in Have pictures with the building permits table Make the contractors list more specific (by area) The
website is a little plain It could be more decorative It would nice if there was a link for information to
get a permit or request a demolition You cant access the services that it tells you about
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
28
It doesnt have a lot of ads It gives you a lot of choices and it is detailed about the properties on there
It is nice that it is up to date The year in review is nice because it shows progress It is amazing to have
all this information
252015 53446 PM
29
Tester
5
Tester Profile (given by tester)
Community Advocate
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
(Largelots) I just watch the news - Chicago Tribune (thats where i read about the lots)
What information about a property is most useful to you when purchasing a home or other
property
The value of the property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Important
30
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
(She also looks up realtorcom) Its a map And its showing me new constructions and demolitionson
a map
Explore the site Whats the first thing you do
Looking at the key to see what info is available what can it tell me
Tell us more about the first thing you did
Testers scrolls around - wants to use the satellite view If I can see it in real time itll tell me whats
there This site seems more for people who are developers owners If I was purchasing I would know
what these things would need
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Tester tried to enter an inexact address - though you could do an approx address Wow It has all the
information for my building - Zoning information doesnt have property tax information - no permits
found here No violations Tester found 107 violations According to the census we have the
demographics
What was the most useful
information you found on
this page Why
Its more useful to know that
its a TIF area I assuming zoning
helps that happen - and it has a
whole thing thats just zoning
What was the least useful information you found on this
page Why
The adjoining tracks - I dont know how I would use that
In what ways would you improve this Address Snapshot page
Can you make it 3D Everything else is cool Youve got the census track zoning (Oh When I put it in
satellite it is 3D Theres something about seeing something in real life that helps me get my
orientation)
Next under Find Permits choose in certain places amp boundaries
31
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Well its just giving me whats in the Chicagoland area and I can see right away where theyre building
the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of
permit Oh and itll give you the building names Several ways to look at this Clicked to see new
construction This seems pretty real time
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Well its just giving me whats in the Chicagoland area and I can see right away where theyre building
the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of
permit Oh and itll give you the building names Several ways to look at this Clicked to see new
construction This seems pretty real time
Did you find this
information useful
Yes
Why or why not
If I were a builder
Next explore the site and choose something that youre interested in learning about
What did you choose
How do I find out about more history research
Tell us why you chose what you did and about your experience
I just like to know whats in my neighborhood what Im next too - Curious Need to find comparison
charts architects
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
Its simple Pretty user friendly Um I dont know I guess I would -- I dunno Theres something a little
bit She asked who the audience was Could we go on this and go downtown and find major developers
32
They like that it has companies Wanted to cross reference election donations (In particular the Virgin
Hotel)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Something else we tested was more funds
252015 55330 PM
33
Tester
6
Tester Profile (given by tester)
Non-Profit Pro
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Hyperlocal newspapers community groups
What information about a property is most useful to you when purchasing a home or other
property
Proximity to public transportation home value
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Neutral
34
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Gives me a sense of the neighborhood lets me search for a property I might be interested in buying
gives me a full pic of whats going on there
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I checked to see if I could find my house and I couldnt so I figured that Id just browse
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at
neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The
LoopRiver North) I looked up my building and it gives me my alderman demographics of the
neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something
What was the most useful
information you found on
this page Why
The crime map is interesting -
its good to know that there
are no violations
What was the least useful information you found on this
page Why
Populatin wasnt useful because Im unsure what the neighborhood is
In what ways would you improve this Address Snapshot page
Id want violations to pop up first - have a learn moremore resources button Id want that to show up
first
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
35
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
Did you find this
information useful
Yes
Why or why not
Its certainly interesting - its defn intereting to see what types of new
buildings people are looking at
Next explore the site and choose something that youre interested in learning about
What did you choose
Looking at an address on Hamlin that was coded as a demoliation
Tell us why you chose what you did and about your experience
When she clicked the demolition - She saw that it was a nice house - wondering why its got so many
permits - why its being demod Ah she sees that the permit was for new constructin - but they have to
knock it down first Didnt realize the ads were ads at first
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I defn will We decided that we were going to look on Craigslist to find houses and this will let us get
some information in homes being sold by owners - sometimes its hard to get the story out of them
And its kinda fascinating to see new neighborhood
Do you like CUTGroup Did you like this CUTGroup test
36
Yes
Yes
Anything else to add
Works for a non-profit that has a website its interesting to learn how CUTgroup is done
252015 61849 PM
37
Tester
7
Tester Profile (given by tester)
iggys mom
Proctored by
Josh Kalov
What type of device are you using for this test
Dell e6440
Is this your normal device
that you use everyday
No
If not what is your primary device
windows laptop iphone
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
1 - 2 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Reading Logan Square list serv DNA Info
What information about a property is most useful to you when purchasing a home or other
property
Havent purchased before so not sure Previous purchase price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Neutral
Permits at the address Neutral
Violations at the address Important
Historic resources nearby Neutral
38
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
I always go to the map first Shows information on building permits Going to the map is more
interesting
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Navigated around the map on the home page It is easy to click on a point to get more information The
icons make sense Explored permit detail page Wondering how far back map on home page goes (what
is the definition of recent)
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when
they got it
What was the most useful
information you found on
this page Why
Finding the permit information
and getting permit details
Finding the PIN number
What was the least useful information you found on this
page Why
historic info is interesting but maybe not useful
In what ways would you improve this Address Snapshot page
I dont know what historic resources mean The most recent permits are more interesting than the map
and neighborhood data Move above those Nice having the alderman information
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
39
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
Did you find this
information useful
Yes
Why or why not
The ability to specify time frame
Next explore the site and choose something that youre interested in learning about
What did you choose
Permits Dashboard charts Year in Review
Tell us why you chose what you did and about your experience
Pages were not useful to me but might be for contractors or other people
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
The changes on the address snapshot page (moving permits above map and neighborhood data)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Site seems very usable
40
252015 63301 PM
41
Tester
8
Tester Profile (given by tester)
Community advocate AL
Proctored by
Steven Vance
What type of device are you using for this test
Dell (with ZoomText turned off)
Is this your normal device
that you use everyday
No
If not what is your primary device
Laptop at home desktop at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting
theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the
Chamber of Commerce websites or anything like that
What information about a property is most useful to you when purchasing a home or other
property
Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility
Cool things to do (bars) rentcost
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Important
Violations at the address Very Important
42
Historic resources nearby Important
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give
me a bunch of information about that address and the area (or maybe just that particular building but it
talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is
for houses or living spaces or just commercial
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
Its the first thing that came to mind Im curious about what it will say about this place where I live what
information it would show for this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Shows me a picture that I know is correct because thats what it is Its showing me the ward
neighborhood community area points it out on a map Its an interesting looking map [When prompted
he identified them as parcels] Got neighborhood data got property tax info Ive never paid property
tax their property tax bill is the first column there Im not sure what the assessment means Is that the
land or the building because I think it would be worth a lot more than that Its a fairly big building I
dont know what historic resources means I guess some buildings that are listed as having some historic
significance Theres a bunch of Ukrainian churches nearby
What was the most useful
information you found on
this page Why
Assessments and property
taxes would be important if I
were to live in this
neighborhood I would want to
know how much property
taxes Rent would be great
because it eats up 20-50 of
What was the least useful information you found on this
page Why
The permits stuff is kind of dry information Upgrade balcony Not
too necessary for me to know that
43
peoples income
In what ways would you improve this Address Snapshot page
Schools Ah its there I didnt look too closely there I see that these are schools where theyre
guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school
means All of this is cryptic
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
Did you find this
information useful
No
Why or why not
There was some issues finding the right place to type in a
neighborhood and where to input an address The list view of this (on
Places) is a little lengthy
Next explore the site and choose something that youre interested in learning about
What did you choose
Demolitions Tracker
44
Tell us why you chose what you did and about your experience
Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews
showing up and people there squatting when the demolition crews Im curious how many buildings get
destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a
nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I think its cool pretty interesting it would be more applicable er worthwhile for developers and
homeowners people moving less familiar with the city Fortunately my roommates did the leg work
finding this place we have a really cool landlord Moving sucks so you dont want to deal with that
Maybe down the line at some point I personally have no idea how good a school is That one that I walk
by a million times I dont know anything about it
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Less applicable to day to day life compared to the transit app I think I did one other with restaurant
inspection results (that was interesting but I havent used that at all)
252015 63416 PM
45
Tester
9
Tester Profile (given by tester)
First time looker
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
A lot of new restaurants coming in - maybe the grocery stores
What information about a property is most useful to you when purchasing a home or other
property
The price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Neutral
Violations at the address Very Important
Historic resources nearby Not at all important
46
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
For me I think its a map for looking for an address Notices the map first The map is very good here I
think that the picture is maybe should be bigger than the map - otherwise Im looking for some
directions website (Navigation website)
Explore the site Whats the first thing you do
Clicked on new permit picture
Tell us more about the first thing you did
Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK
ITS PART OF THE SITE) Theres not really any information I can see here The address that was
returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south
loop)
What was the most useful
information you found on
this page Why
Theres zoning information
here that tells me something
But its not useful to me
What was the least useful information you found on this
page Why
Not sure
In what ways would you improve this Address Snapshot page
List some more information here (Tester sees the neighborhood information) - I would like to know
the property information tax info neighborhood data
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
47
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
Did you find this
information useful
Yes
Why or why not
More clear to me - more logic I think If I see the place first I dont
know where it is The address number doesnt give me that
impression
Next explore the site and choose something that youre interested in learning about
What did you choose
Im wondering why the picture is changing
Tell us why you chose what you did and about your experience
Its kinda weird the pictures keep changing (The one showing the latest permit)
OVERALL REVIEW Do you like Chicago
Cityscape
No
Would you use Chicago Cityscape in the future
No
In what ways would you improve Chicago Cityscape
I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a
lot of words to read It might be useful because theres a lot of information - but if I just want to see
something I want to see then probably not my first choice Id still take a look (For the home we use
Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for
what I want to purchase So I think the picinformation drags too much of my attention Although I like
the map same thing I just realized that the search bar is the most important
48
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I think this website I need more time to explore It looks good for now - like the map the most But I
think the map is kinda too big for the first page Because its a home purchasing website Ill just type the
address where i want to buy I
252015 71125 PM
49
Tester
10
Tester Profile (given by tester)
Chicago Explorer
Proctored by
Daniel Ronan
What type of device are you using for this test
Dell Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iphone5 MacBook Pro at home
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info
Chicago
What information about a property is most useful to you when purchasing a home or other
property
Assuming location is first then price condition of property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Very Important
Historic resources nearby Neutral
50
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer
targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an
industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I
can get more information as a member seems like it - access to more data Announces more permits
that are entered
Explore the site Whats the first thing you do
Recent New Construction Permit Search is also very prominent
Tell us more about the first thing you did
Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this
part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it
looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in
West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to
be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info
- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The
pin on the map is not quite accurate but it says that the location is approximate
What was the most useful
information you found on
this page Why
The neighborhood data is
probably the most valuable
demographics schools
What was the least useful information you found on this
page Why
A lot of nearby information if I was looking for one address doesnt
think at all of the permits nearby would be that helpful information
balance seems off with this address and nearby permits
In what ways would you improve this Address Snapshot page
Headlines - Building information headline could encompass all the info on the page so it would be wise
to change this title There could be a more specific label such as Historic and Zoning information
51
Disappointed there was no historic resources survey information so that surprised me the fact that
there is none seems weird
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
Did you find this
information useful
Yes
Why or why not
Yes seeing the history of the neighborhood through permits is
interesting she thinks she could explore if she was starting a business
or looking for a property it would be useful I would be someone
who would not look for the last 14 days
Next explore the site and choose something that youre interested in learning about
What did you choose
New two story climbing wall [ADDRESS REMOVED]
Tell us why you chose what you did and about your experience
52
Caught her attention because it had a light blue pin Something that is slightly unusual - a two story
climbing activity
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
It seems very oriented to construction information not at all as marketable as sites such as Apartment
Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home
buying everyday Someone as interested in Chicago might like this more if it was more marketed to
them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup
Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is
getting people from the neighborhoods and not asking them to come to the Loop Become a member
and monitor building permits and violations for your clients - seems very corporate and not at all
accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is
more for professional purposes especially since they are from groups not individuals such as
homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken
as not an ad
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Wonders whether the test would be better targeted to respondents using a scenario-based track and
what they are trying to find Home business siting construction company builder etc
252015 72207 PM
53
Tester
11
Tester Profile (given by tester)
Architect Dropout
Proctored by
Sonja Marziano
What type of device are you using for this test
iPad
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhone pc laptop at home and work
What browser are you using right now
Safari
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps
What information about a property is most useful to you when purchasing a home or other
property
Location access to transit and sidewalks
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Neutral
54
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post
Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile
images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping
drawing custom place
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Clicked on map images (set up as tiles) could not interact with the map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for address tries to pre-populate with option but cannot access those options 915 W
Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is
similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking
which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title
gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling
below the map Top left frame is start gt moves right on the top navigator Jump to screen reader
users SR tag JAWS provides options to bypass or jump to certain sections of the site
What was the most useful
information you found on
this page Why
NA
What was the least useful information you found on this
page Why
NA
In what ways would you improve this Address Snapshot page
Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used
for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog
parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk
score
55
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
Did you find this
information useful
No
Why or why not
NA
Next explore the site and choose something that youre interested in learning about
What did you choose
NA
Tell us why you chose what you did and about your experience
NA
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
NA
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
56
Anything else to add
Maureen will be using her JAWS system and filling out the rest of the test at home
252015 72602 PM
57
Tester
12
Tester Profile (given by tester)
HomeSweet
Proctored by
Daniel X ONeil
What type of device are you using for this test
Dell Latitude E6440
Is this your normal device
that you use everyday
No
If not what is your primary device
Desktop computer at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
By walking or riding around the neighborhood and seeing them
What information about a property is most useful to you when purchasing a home or other
property
Price number of bedrooms condition of the home property tax photographs of interior and exterior--
as many as possible
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Important
58
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like its some sort of real estate website But it is more specific because its going to tell me
about the building and the location As a renter this is very important to me to see as a potential rental
space I see they have school information In Chicago I dont see that as reliable On real estate sites it
is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN
search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and
teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a
neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a
legend In the right hands this can be more and more useful Community organizers and people looking
to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats
delightful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Oh and I can look at whos doing what These are from all over the city If I were more
knowledgable I could use this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a
lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab
Checked on school Checked the info it comported with her knowledge Feels better when the crime is
in someones home
What was the most useful
information you found on
this page Why
The crime info was quite useful
because its interesting I can
use this to show my kid
What was the least useful information you found on this
page Why
The demographics because its not enough information It has a link
to go to the census But Id like to know average incon
In what ways would you improve this Address Snapshot page
59
Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks
indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights
Violations at this address How did I miss this She does not make comments but other people do
Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it
easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier
to read
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
Did you find this
information useful
Yes
Why or why not
Yes useful and fascinating
Next explore the site and choose something that youre interested in learning about
What did you choose
Stays on the map and scrolls south
Tell us why you chose what you did and about your experience
Found the house where her mother was born
OVERALL REVIEW Do you like Chicago
Cityscape
Would you use Chicago Cityscape in the future
60
Yes
Yes
In what ways would you improve Chicago Cityscape
Maybe they need to put a legend with all these little icons for less sophisticated users like me
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Its exciting to see stuff like this
252015 73202 PM
61
Tester
13
Tester Profile (given by tester)
Recurring Student
Proctored by
Christopher Whitaker
What type of device are you using for this test
PC Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhoneiPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you
hear things
What information about a property is most useful to you when purchasing a home or other
property
Utilities and what the average is - is rent including - history of whats happened for the past ten years
(roofs piping electric major issues) Like a complete diagnostic
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Neutral
Property tax Information Neutral
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Very Important
62
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like a place to enter in an address and see an image of the building a brief description and
basics about the community - and also the more political information (like which ward) Throws up a
map - looks like its annotated with constructions
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I entered my own address and it didnt find my address in historical data gives me zone information
light manufacturing Its actually showing the lot next door They just finished construction The area
used to be manufacturing
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
My home address
What was the most useful
information you found on
this page Why
It didnt show any useful info on
my building but interesting to
see nearby permits
What was the least useful information you found on this
page Why
Its kinda difficult - the zoning info is least useful mostly beacuse its
not there
In what ways would you improve this Address Snapshot page
I love historic building and know the history of our building - would like to have seen that Its really
cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what
the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at
2007)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
63
and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
Did you find this
information useful
Yes
Why or why not
I can see myself looking at this to see if something was issued (nearby
construction)
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by
estimated construction costs for the year which is kinda interesting because it shows the one we may be
hearing about the most My sister in law is an architect
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I liked the history information - like landmarks Id want to see some of that in here I find it really
interesting - and I think its important For example Why is this name super-popular (One of the first
64
people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our
building now that area is so built up and different) The schools expanding (Greektown)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Nope
252015 73412 PM
65
Make $20 for a test of a building projects website
Hi ltltFirst Namegtgt
Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website
This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards
Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form
We are planning to be in the Logan Square neighborhood for this test
We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers
For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago
Thanks for being a member of the CUTGroup As usual call or write with questions
Remember if you want to be a part of this test please complete this form
shyshy
Daniel X ONeil(773) 960shy6045
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66
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Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
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Daniel X ONeil(773) 960shy6045doneilcctorg
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Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
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71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
Impressed by the website to learn more about Chicago Promote to get to know your city Checked
out the About Hot button topics and links to go to to make sure people see certain sites New articles
from newsletter Font a little bigger
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Critical as a techie but did not see too many problems on this site Interested in seeing a CUTGroup
profile
252015 53359 PM
25
Tester
4
Tester Profile (given by tester)
hardest worker
Proctored by
Josh Kalov
What type of device are you using for this test
Dell e6440 laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
Smartphone Android
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
2 - 3 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Local news Redeye 311 website
What information about a property is most useful to you when purchasing a home or other
property
previous owner What is the property actually worth
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Very Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Neutral
Violations at the address Neutral
Historic resources nearby Important
26
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It seems kind of confusing at first Im having trouble understanding specifically what it is for I do like
that it has the maps The map on the home page showing recent permits is useful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Draw custom place under permits - Companies places
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] Historic properties populations schools public transit crime rates building
improvements The ward community etc information is useful
What was the most useful
information you found on
this page Why
Neighborhood Data It is not
readily available
What was the least useful information you found on this
page Why
The comments section
In what ways would you improve this Address Snapshot page
Add Ground view (Google Street View)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
It is showing everything that was listed but now on the map The options could be more specific Days
for what - What does the days drop down mean Last 14 days
How useful do you find this information
27
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
It is showing everything that was listed but now on the map The options could be more specific Days
for what - What does the days drop down mean Last 14 days
Did you find this
information useful
Yes
Why or why not
It is quick and accessible It gives you the specific information you
need
Next explore the site and choose something that youre interested in learning about
What did you choose
Resources
Tell us why you chose what you did and about your experience
It tells you about the types of permits and fees It is understandable It gives you a list of assistance
programs It actually tells you what the permits are It is very useful
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
Be able to see the contractor reviews without logging in Make all the features accessible without logging
in Have pictures with the building permits table Make the contractors list more specific (by area) The
website is a little plain It could be more decorative It would nice if there was a link for information to
get a permit or request a demolition You cant access the services that it tells you about
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
28
It doesnt have a lot of ads It gives you a lot of choices and it is detailed about the properties on there
It is nice that it is up to date The year in review is nice because it shows progress It is amazing to have
all this information
252015 53446 PM
29
Tester
5
Tester Profile (given by tester)
Community Advocate
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
(Largelots) I just watch the news - Chicago Tribune (thats where i read about the lots)
What information about a property is most useful to you when purchasing a home or other
property
The value of the property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Important
30
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
(She also looks up realtorcom) Its a map And its showing me new constructions and demolitionson
a map
Explore the site Whats the first thing you do
Looking at the key to see what info is available what can it tell me
Tell us more about the first thing you did
Testers scrolls around - wants to use the satellite view If I can see it in real time itll tell me whats
there This site seems more for people who are developers owners If I was purchasing I would know
what these things would need
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Tester tried to enter an inexact address - though you could do an approx address Wow It has all the
information for my building - Zoning information doesnt have property tax information - no permits
found here No violations Tester found 107 violations According to the census we have the
demographics
What was the most useful
information you found on
this page Why
Its more useful to know that
its a TIF area I assuming zoning
helps that happen - and it has a
whole thing thats just zoning
What was the least useful information you found on this
page Why
The adjoining tracks - I dont know how I would use that
In what ways would you improve this Address Snapshot page
Can you make it 3D Everything else is cool Youve got the census track zoning (Oh When I put it in
satellite it is 3D Theres something about seeing something in real life that helps me get my
orientation)
Next under Find Permits choose in certain places amp boundaries
31
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Well its just giving me whats in the Chicagoland area and I can see right away where theyre building
the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of
permit Oh and itll give you the building names Several ways to look at this Clicked to see new
construction This seems pretty real time
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Well its just giving me whats in the Chicagoland area and I can see right away where theyre building
the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of
permit Oh and itll give you the building names Several ways to look at this Clicked to see new
construction This seems pretty real time
Did you find this
information useful
Yes
Why or why not
If I were a builder
Next explore the site and choose something that youre interested in learning about
What did you choose
How do I find out about more history research
Tell us why you chose what you did and about your experience
I just like to know whats in my neighborhood what Im next too - Curious Need to find comparison
charts architects
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
Its simple Pretty user friendly Um I dont know I guess I would -- I dunno Theres something a little
bit She asked who the audience was Could we go on this and go downtown and find major developers
32
They like that it has companies Wanted to cross reference election donations (In particular the Virgin
Hotel)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Something else we tested was more funds
252015 55330 PM
33
Tester
6
Tester Profile (given by tester)
Non-Profit Pro
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Hyperlocal newspapers community groups
What information about a property is most useful to you when purchasing a home or other
property
Proximity to public transportation home value
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Neutral
34
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Gives me a sense of the neighborhood lets me search for a property I might be interested in buying
gives me a full pic of whats going on there
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I checked to see if I could find my house and I couldnt so I figured that Id just browse
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at
neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The
LoopRiver North) I looked up my building and it gives me my alderman demographics of the
neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something
What was the most useful
information you found on
this page Why
The crime map is interesting -
its good to know that there
are no violations
What was the least useful information you found on this
page Why
Populatin wasnt useful because Im unsure what the neighborhood is
In what ways would you improve this Address Snapshot page
Id want violations to pop up first - have a learn moremore resources button Id want that to show up
first
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
35
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
Did you find this
information useful
Yes
Why or why not
Its certainly interesting - its defn intereting to see what types of new
buildings people are looking at
Next explore the site and choose something that youre interested in learning about
What did you choose
Looking at an address on Hamlin that was coded as a demoliation
Tell us why you chose what you did and about your experience
When she clicked the demolition - She saw that it was a nice house - wondering why its got so many
permits - why its being demod Ah she sees that the permit was for new constructin - but they have to
knock it down first Didnt realize the ads were ads at first
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I defn will We decided that we were going to look on Craigslist to find houses and this will let us get
some information in homes being sold by owners - sometimes its hard to get the story out of them
And its kinda fascinating to see new neighborhood
Do you like CUTGroup Did you like this CUTGroup test
36
Yes
Yes
Anything else to add
Works for a non-profit that has a website its interesting to learn how CUTgroup is done
252015 61849 PM
37
Tester
7
Tester Profile (given by tester)
iggys mom
Proctored by
Josh Kalov
What type of device are you using for this test
Dell e6440
Is this your normal device
that you use everyday
No
If not what is your primary device
windows laptop iphone
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
1 - 2 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Reading Logan Square list serv DNA Info
What information about a property is most useful to you when purchasing a home or other
property
Havent purchased before so not sure Previous purchase price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Neutral
Permits at the address Neutral
Violations at the address Important
Historic resources nearby Neutral
38
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
I always go to the map first Shows information on building permits Going to the map is more
interesting
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Navigated around the map on the home page It is easy to click on a point to get more information The
icons make sense Explored permit detail page Wondering how far back map on home page goes (what
is the definition of recent)
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when
they got it
What was the most useful
information you found on
this page Why
Finding the permit information
and getting permit details
Finding the PIN number
What was the least useful information you found on this
page Why
historic info is interesting but maybe not useful
In what ways would you improve this Address Snapshot page
I dont know what historic resources mean The most recent permits are more interesting than the map
and neighborhood data Move above those Nice having the alderman information
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
39
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
Did you find this
information useful
Yes
Why or why not
The ability to specify time frame
Next explore the site and choose something that youre interested in learning about
What did you choose
Permits Dashboard charts Year in Review
Tell us why you chose what you did and about your experience
Pages were not useful to me but might be for contractors or other people
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
The changes on the address snapshot page (moving permits above map and neighborhood data)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Site seems very usable
40
252015 63301 PM
41
Tester
8
Tester Profile (given by tester)
Community advocate AL
Proctored by
Steven Vance
What type of device are you using for this test
Dell (with ZoomText turned off)
Is this your normal device
that you use everyday
No
If not what is your primary device
Laptop at home desktop at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting
theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the
Chamber of Commerce websites or anything like that
What information about a property is most useful to you when purchasing a home or other
property
Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility
Cool things to do (bars) rentcost
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Important
Violations at the address Very Important
42
Historic resources nearby Important
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give
me a bunch of information about that address and the area (or maybe just that particular building but it
talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is
for houses or living spaces or just commercial
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
Its the first thing that came to mind Im curious about what it will say about this place where I live what
information it would show for this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Shows me a picture that I know is correct because thats what it is Its showing me the ward
neighborhood community area points it out on a map Its an interesting looking map [When prompted
he identified them as parcels] Got neighborhood data got property tax info Ive never paid property
tax their property tax bill is the first column there Im not sure what the assessment means Is that the
land or the building because I think it would be worth a lot more than that Its a fairly big building I
dont know what historic resources means I guess some buildings that are listed as having some historic
significance Theres a bunch of Ukrainian churches nearby
What was the most useful
information you found on
this page Why
Assessments and property
taxes would be important if I
were to live in this
neighborhood I would want to
know how much property
taxes Rent would be great
because it eats up 20-50 of
What was the least useful information you found on this
page Why
The permits stuff is kind of dry information Upgrade balcony Not
too necessary for me to know that
43
peoples income
In what ways would you improve this Address Snapshot page
Schools Ah its there I didnt look too closely there I see that these are schools where theyre
guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school
means All of this is cryptic
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
Did you find this
information useful
No
Why or why not
There was some issues finding the right place to type in a
neighborhood and where to input an address The list view of this (on
Places) is a little lengthy
Next explore the site and choose something that youre interested in learning about
What did you choose
Demolitions Tracker
44
Tell us why you chose what you did and about your experience
Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews
showing up and people there squatting when the demolition crews Im curious how many buildings get
destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a
nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I think its cool pretty interesting it would be more applicable er worthwhile for developers and
homeowners people moving less familiar with the city Fortunately my roommates did the leg work
finding this place we have a really cool landlord Moving sucks so you dont want to deal with that
Maybe down the line at some point I personally have no idea how good a school is That one that I walk
by a million times I dont know anything about it
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Less applicable to day to day life compared to the transit app I think I did one other with restaurant
inspection results (that was interesting but I havent used that at all)
252015 63416 PM
45
Tester
9
Tester Profile (given by tester)
First time looker
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
A lot of new restaurants coming in - maybe the grocery stores
What information about a property is most useful to you when purchasing a home or other
property
The price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Neutral
Violations at the address Very Important
Historic resources nearby Not at all important
46
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
For me I think its a map for looking for an address Notices the map first The map is very good here I
think that the picture is maybe should be bigger than the map - otherwise Im looking for some
directions website (Navigation website)
Explore the site Whats the first thing you do
Clicked on new permit picture
Tell us more about the first thing you did
Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK
ITS PART OF THE SITE) Theres not really any information I can see here The address that was
returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south
loop)
What was the most useful
information you found on
this page Why
Theres zoning information
here that tells me something
But its not useful to me
What was the least useful information you found on this
page Why
Not sure
In what ways would you improve this Address Snapshot page
List some more information here (Tester sees the neighborhood information) - I would like to know
the property information tax info neighborhood data
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
47
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
Did you find this
information useful
Yes
Why or why not
More clear to me - more logic I think If I see the place first I dont
know where it is The address number doesnt give me that
impression
Next explore the site and choose something that youre interested in learning about
What did you choose
Im wondering why the picture is changing
Tell us why you chose what you did and about your experience
Its kinda weird the pictures keep changing (The one showing the latest permit)
OVERALL REVIEW Do you like Chicago
Cityscape
No
Would you use Chicago Cityscape in the future
No
In what ways would you improve Chicago Cityscape
I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a
lot of words to read It might be useful because theres a lot of information - but if I just want to see
something I want to see then probably not my first choice Id still take a look (For the home we use
Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for
what I want to purchase So I think the picinformation drags too much of my attention Although I like
the map same thing I just realized that the search bar is the most important
48
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I think this website I need more time to explore It looks good for now - like the map the most But I
think the map is kinda too big for the first page Because its a home purchasing website Ill just type the
address where i want to buy I
252015 71125 PM
49
Tester
10
Tester Profile (given by tester)
Chicago Explorer
Proctored by
Daniel Ronan
What type of device are you using for this test
Dell Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iphone5 MacBook Pro at home
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info
Chicago
What information about a property is most useful to you when purchasing a home or other
property
Assuming location is first then price condition of property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Very Important
Historic resources nearby Neutral
50
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer
targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an
industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I
can get more information as a member seems like it - access to more data Announces more permits
that are entered
Explore the site Whats the first thing you do
Recent New Construction Permit Search is also very prominent
Tell us more about the first thing you did
Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this
part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it
looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in
West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to
be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info
- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The
pin on the map is not quite accurate but it says that the location is approximate
What was the most useful
information you found on
this page Why
The neighborhood data is
probably the most valuable
demographics schools
What was the least useful information you found on this
page Why
A lot of nearby information if I was looking for one address doesnt
think at all of the permits nearby would be that helpful information
balance seems off with this address and nearby permits
In what ways would you improve this Address Snapshot page
Headlines - Building information headline could encompass all the info on the page so it would be wise
to change this title There could be a more specific label such as Historic and Zoning information
51
Disappointed there was no historic resources survey information so that surprised me the fact that
there is none seems weird
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
Did you find this
information useful
Yes
Why or why not
Yes seeing the history of the neighborhood through permits is
interesting she thinks she could explore if she was starting a business
or looking for a property it would be useful I would be someone
who would not look for the last 14 days
Next explore the site and choose something that youre interested in learning about
What did you choose
New two story climbing wall [ADDRESS REMOVED]
Tell us why you chose what you did and about your experience
52
Caught her attention because it had a light blue pin Something that is slightly unusual - a two story
climbing activity
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
It seems very oriented to construction information not at all as marketable as sites such as Apartment
Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home
buying everyday Someone as interested in Chicago might like this more if it was more marketed to
them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup
Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is
getting people from the neighborhoods and not asking them to come to the Loop Become a member
and monitor building permits and violations for your clients - seems very corporate and not at all
accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is
more for professional purposes especially since they are from groups not individuals such as
homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken
as not an ad
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Wonders whether the test would be better targeted to respondents using a scenario-based track and
what they are trying to find Home business siting construction company builder etc
252015 72207 PM
53
Tester
11
Tester Profile (given by tester)
Architect Dropout
Proctored by
Sonja Marziano
What type of device are you using for this test
iPad
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhone pc laptop at home and work
What browser are you using right now
Safari
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps
What information about a property is most useful to you when purchasing a home or other
property
Location access to transit and sidewalks
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Neutral
54
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post
Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile
images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping
drawing custom place
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Clicked on map images (set up as tiles) could not interact with the map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for address tries to pre-populate with option but cannot access those options 915 W
Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is
similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking
which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title
gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling
below the map Top left frame is start gt moves right on the top navigator Jump to screen reader
users SR tag JAWS provides options to bypass or jump to certain sections of the site
What was the most useful
information you found on
this page Why
NA
What was the least useful information you found on this
page Why
NA
In what ways would you improve this Address Snapshot page
Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used
for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog
parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk
score
55
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
Did you find this
information useful
No
Why or why not
NA
Next explore the site and choose something that youre interested in learning about
What did you choose
NA
Tell us why you chose what you did and about your experience
NA
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
NA
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
56
Anything else to add
Maureen will be using her JAWS system and filling out the rest of the test at home
252015 72602 PM
57
Tester
12
Tester Profile (given by tester)
HomeSweet
Proctored by
Daniel X ONeil
What type of device are you using for this test
Dell Latitude E6440
Is this your normal device
that you use everyday
No
If not what is your primary device
Desktop computer at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
By walking or riding around the neighborhood and seeing them
What information about a property is most useful to you when purchasing a home or other
property
Price number of bedrooms condition of the home property tax photographs of interior and exterior--
as many as possible
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Important
58
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like its some sort of real estate website But it is more specific because its going to tell me
about the building and the location As a renter this is very important to me to see as a potential rental
space I see they have school information In Chicago I dont see that as reliable On real estate sites it
is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN
search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and
teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a
neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a
legend In the right hands this can be more and more useful Community organizers and people looking
to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats
delightful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Oh and I can look at whos doing what These are from all over the city If I were more
knowledgable I could use this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a
lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab
Checked on school Checked the info it comported with her knowledge Feels better when the crime is
in someones home
What was the most useful
information you found on
this page Why
The crime info was quite useful
because its interesting I can
use this to show my kid
What was the least useful information you found on this
page Why
The demographics because its not enough information It has a link
to go to the census But Id like to know average incon
In what ways would you improve this Address Snapshot page
59
Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks
indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights
Violations at this address How did I miss this She does not make comments but other people do
Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it
easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier
to read
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
Did you find this
information useful
Yes
Why or why not
Yes useful and fascinating
Next explore the site and choose something that youre interested in learning about
What did you choose
Stays on the map and scrolls south
Tell us why you chose what you did and about your experience
Found the house where her mother was born
OVERALL REVIEW Do you like Chicago
Cityscape
Would you use Chicago Cityscape in the future
60
Yes
Yes
In what ways would you improve Chicago Cityscape
Maybe they need to put a legend with all these little icons for less sophisticated users like me
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Its exciting to see stuff like this
252015 73202 PM
61
Tester
13
Tester Profile (given by tester)
Recurring Student
Proctored by
Christopher Whitaker
What type of device are you using for this test
PC Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhoneiPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you
hear things
What information about a property is most useful to you when purchasing a home or other
property
Utilities and what the average is - is rent including - history of whats happened for the past ten years
(roofs piping electric major issues) Like a complete diagnostic
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Neutral
Property tax Information Neutral
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Very Important
62
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like a place to enter in an address and see an image of the building a brief description and
basics about the community - and also the more political information (like which ward) Throws up a
map - looks like its annotated with constructions
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I entered my own address and it didnt find my address in historical data gives me zone information
light manufacturing Its actually showing the lot next door They just finished construction The area
used to be manufacturing
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
My home address
What was the most useful
information you found on
this page Why
It didnt show any useful info on
my building but interesting to
see nearby permits
What was the least useful information you found on this
page Why
Its kinda difficult - the zoning info is least useful mostly beacuse its
not there
In what ways would you improve this Address Snapshot page
I love historic building and know the history of our building - would like to have seen that Its really
cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what
the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at
2007)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
63
and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
Did you find this
information useful
Yes
Why or why not
I can see myself looking at this to see if something was issued (nearby
construction)
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by
estimated construction costs for the year which is kinda interesting because it shows the one we may be
hearing about the most My sister in law is an architect
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I liked the history information - like landmarks Id want to see some of that in here I find it really
interesting - and I think its important For example Why is this name super-popular (One of the first
64
people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our
building now that area is so built up and different) The schools expanding (Greektown)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Nope
252015 73412 PM
65
Make $20 for a test of a building projects website
Hi ltltFirst Namegtgt
Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website
This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards
Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form
We are planning to be in the Logan Square neighborhood for this test
We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers
For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago
Thanks for being a member of the CUTGroup As usual call or write with questions
Remember if you want to be a part of this test please complete this form
shyshy
Daniel X ONeil(773) 960shy6045
Subscribe Share Past Issues Translate
66
doneilcctorg
Facebook Twitter Website
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Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
Subscribe Share Past Issues Translate
68
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69
Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
Subscribe Share Past Issues Translate
70
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71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
Tester
4
Tester Profile (given by tester)
hardest worker
Proctored by
Josh Kalov
What type of device are you using for this test
Dell e6440 laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
Smartphone Android
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
2 - 3 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Local news Redeye 311 website
What information about a property is most useful to you when purchasing a home or other
property
previous owner What is the property actually worth
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Very Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Neutral
Violations at the address Neutral
Historic resources nearby Important
26
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It seems kind of confusing at first Im having trouble understanding specifically what it is for I do like
that it has the maps The map on the home page showing recent permits is useful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Draw custom place under permits - Companies places
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] Historic properties populations schools public transit crime rates building
improvements The ward community etc information is useful
What was the most useful
information you found on
this page Why
Neighborhood Data It is not
readily available
What was the least useful information you found on this
page Why
The comments section
In what ways would you improve this Address Snapshot page
Add Ground view (Google Street View)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
It is showing everything that was listed but now on the map The options could be more specific Days
for what - What does the days drop down mean Last 14 days
How useful do you find this information
27
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
It is showing everything that was listed but now on the map The options could be more specific Days
for what - What does the days drop down mean Last 14 days
Did you find this
information useful
Yes
Why or why not
It is quick and accessible It gives you the specific information you
need
Next explore the site and choose something that youre interested in learning about
What did you choose
Resources
Tell us why you chose what you did and about your experience
It tells you about the types of permits and fees It is understandable It gives you a list of assistance
programs It actually tells you what the permits are It is very useful
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
Be able to see the contractor reviews without logging in Make all the features accessible without logging
in Have pictures with the building permits table Make the contractors list more specific (by area) The
website is a little plain It could be more decorative It would nice if there was a link for information to
get a permit or request a demolition You cant access the services that it tells you about
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
28
It doesnt have a lot of ads It gives you a lot of choices and it is detailed about the properties on there
It is nice that it is up to date The year in review is nice because it shows progress It is amazing to have
all this information
252015 53446 PM
29
Tester
5
Tester Profile (given by tester)
Community Advocate
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
(Largelots) I just watch the news - Chicago Tribune (thats where i read about the lots)
What information about a property is most useful to you when purchasing a home or other
property
The value of the property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Important
30
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
(She also looks up realtorcom) Its a map And its showing me new constructions and demolitionson
a map
Explore the site Whats the first thing you do
Looking at the key to see what info is available what can it tell me
Tell us more about the first thing you did
Testers scrolls around - wants to use the satellite view If I can see it in real time itll tell me whats
there This site seems more for people who are developers owners If I was purchasing I would know
what these things would need
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Tester tried to enter an inexact address - though you could do an approx address Wow It has all the
information for my building - Zoning information doesnt have property tax information - no permits
found here No violations Tester found 107 violations According to the census we have the
demographics
What was the most useful
information you found on
this page Why
Its more useful to know that
its a TIF area I assuming zoning
helps that happen - and it has a
whole thing thats just zoning
What was the least useful information you found on this
page Why
The adjoining tracks - I dont know how I would use that
In what ways would you improve this Address Snapshot page
Can you make it 3D Everything else is cool Youve got the census track zoning (Oh When I put it in
satellite it is 3D Theres something about seeing something in real life that helps me get my
orientation)
Next under Find Permits choose in certain places amp boundaries
31
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Well its just giving me whats in the Chicagoland area and I can see right away where theyre building
the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of
permit Oh and itll give you the building names Several ways to look at this Clicked to see new
construction This seems pretty real time
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Well its just giving me whats in the Chicagoland area and I can see right away where theyre building
the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of
permit Oh and itll give you the building names Several ways to look at this Clicked to see new
construction This seems pretty real time
Did you find this
information useful
Yes
Why or why not
If I were a builder
Next explore the site and choose something that youre interested in learning about
What did you choose
How do I find out about more history research
Tell us why you chose what you did and about your experience
I just like to know whats in my neighborhood what Im next too - Curious Need to find comparison
charts architects
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
Its simple Pretty user friendly Um I dont know I guess I would -- I dunno Theres something a little
bit She asked who the audience was Could we go on this and go downtown and find major developers
32
They like that it has companies Wanted to cross reference election donations (In particular the Virgin
Hotel)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Something else we tested was more funds
252015 55330 PM
33
Tester
6
Tester Profile (given by tester)
Non-Profit Pro
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Hyperlocal newspapers community groups
What information about a property is most useful to you when purchasing a home or other
property
Proximity to public transportation home value
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Neutral
34
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Gives me a sense of the neighborhood lets me search for a property I might be interested in buying
gives me a full pic of whats going on there
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I checked to see if I could find my house and I couldnt so I figured that Id just browse
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at
neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The
LoopRiver North) I looked up my building and it gives me my alderman demographics of the
neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something
What was the most useful
information you found on
this page Why
The crime map is interesting -
its good to know that there
are no violations
What was the least useful information you found on this
page Why
Populatin wasnt useful because Im unsure what the neighborhood is
In what ways would you improve this Address Snapshot page
Id want violations to pop up first - have a learn moremore resources button Id want that to show up
first
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
35
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
Did you find this
information useful
Yes
Why or why not
Its certainly interesting - its defn intereting to see what types of new
buildings people are looking at
Next explore the site and choose something that youre interested in learning about
What did you choose
Looking at an address on Hamlin that was coded as a demoliation
Tell us why you chose what you did and about your experience
When she clicked the demolition - She saw that it was a nice house - wondering why its got so many
permits - why its being demod Ah she sees that the permit was for new constructin - but they have to
knock it down first Didnt realize the ads were ads at first
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I defn will We decided that we were going to look on Craigslist to find houses and this will let us get
some information in homes being sold by owners - sometimes its hard to get the story out of them
And its kinda fascinating to see new neighborhood
Do you like CUTGroup Did you like this CUTGroup test
36
Yes
Yes
Anything else to add
Works for a non-profit that has a website its interesting to learn how CUTgroup is done
252015 61849 PM
37
Tester
7
Tester Profile (given by tester)
iggys mom
Proctored by
Josh Kalov
What type of device are you using for this test
Dell e6440
Is this your normal device
that you use everyday
No
If not what is your primary device
windows laptop iphone
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
1 - 2 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Reading Logan Square list serv DNA Info
What information about a property is most useful to you when purchasing a home or other
property
Havent purchased before so not sure Previous purchase price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Neutral
Permits at the address Neutral
Violations at the address Important
Historic resources nearby Neutral
38
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
I always go to the map first Shows information on building permits Going to the map is more
interesting
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Navigated around the map on the home page It is easy to click on a point to get more information The
icons make sense Explored permit detail page Wondering how far back map on home page goes (what
is the definition of recent)
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when
they got it
What was the most useful
information you found on
this page Why
Finding the permit information
and getting permit details
Finding the PIN number
What was the least useful information you found on this
page Why
historic info is interesting but maybe not useful
In what ways would you improve this Address Snapshot page
I dont know what historic resources mean The most recent permits are more interesting than the map
and neighborhood data Move above those Nice having the alderman information
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
39
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
Did you find this
information useful
Yes
Why or why not
The ability to specify time frame
Next explore the site and choose something that youre interested in learning about
What did you choose
Permits Dashboard charts Year in Review
Tell us why you chose what you did and about your experience
Pages were not useful to me but might be for contractors or other people
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
The changes on the address snapshot page (moving permits above map and neighborhood data)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Site seems very usable
40
252015 63301 PM
41
Tester
8
Tester Profile (given by tester)
Community advocate AL
Proctored by
Steven Vance
What type of device are you using for this test
Dell (with ZoomText turned off)
Is this your normal device
that you use everyday
No
If not what is your primary device
Laptop at home desktop at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting
theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the
Chamber of Commerce websites or anything like that
What information about a property is most useful to you when purchasing a home or other
property
Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility
Cool things to do (bars) rentcost
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Important
Violations at the address Very Important
42
Historic resources nearby Important
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give
me a bunch of information about that address and the area (or maybe just that particular building but it
talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is
for houses or living spaces or just commercial
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
Its the first thing that came to mind Im curious about what it will say about this place where I live what
information it would show for this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Shows me a picture that I know is correct because thats what it is Its showing me the ward
neighborhood community area points it out on a map Its an interesting looking map [When prompted
he identified them as parcels] Got neighborhood data got property tax info Ive never paid property
tax their property tax bill is the first column there Im not sure what the assessment means Is that the
land or the building because I think it would be worth a lot more than that Its a fairly big building I
dont know what historic resources means I guess some buildings that are listed as having some historic
significance Theres a bunch of Ukrainian churches nearby
What was the most useful
information you found on
this page Why
Assessments and property
taxes would be important if I
were to live in this
neighborhood I would want to
know how much property
taxes Rent would be great
because it eats up 20-50 of
What was the least useful information you found on this
page Why
The permits stuff is kind of dry information Upgrade balcony Not
too necessary for me to know that
43
peoples income
In what ways would you improve this Address Snapshot page
Schools Ah its there I didnt look too closely there I see that these are schools where theyre
guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school
means All of this is cryptic
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
Did you find this
information useful
No
Why or why not
There was some issues finding the right place to type in a
neighborhood and where to input an address The list view of this (on
Places) is a little lengthy
Next explore the site and choose something that youre interested in learning about
What did you choose
Demolitions Tracker
44
Tell us why you chose what you did and about your experience
Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews
showing up and people there squatting when the demolition crews Im curious how many buildings get
destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a
nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I think its cool pretty interesting it would be more applicable er worthwhile for developers and
homeowners people moving less familiar with the city Fortunately my roommates did the leg work
finding this place we have a really cool landlord Moving sucks so you dont want to deal with that
Maybe down the line at some point I personally have no idea how good a school is That one that I walk
by a million times I dont know anything about it
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Less applicable to day to day life compared to the transit app I think I did one other with restaurant
inspection results (that was interesting but I havent used that at all)
252015 63416 PM
45
Tester
9
Tester Profile (given by tester)
First time looker
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
A lot of new restaurants coming in - maybe the grocery stores
What information about a property is most useful to you when purchasing a home or other
property
The price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Neutral
Violations at the address Very Important
Historic resources nearby Not at all important
46
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
For me I think its a map for looking for an address Notices the map first The map is very good here I
think that the picture is maybe should be bigger than the map - otherwise Im looking for some
directions website (Navigation website)
Explore the site Whats the first thing you do
Clicked on new permit picture
Tell us more about the first thing you did
Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK
ITS PART OF THE SITE) Theres not really any information I can see here The address that was
returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south
loop)
What was the most useful
information you found on
this page Why
Theres zoning information
here that tells me something
But its not useful to me
What was the least useful information you found on this
page Why
Not sure
In what ways would you improve this Address Snapshot page
List some more information here (Tester sees the neighborhood information) - I would like to know
the property information tax info neighborhood data
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
47
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
Did you find this
information useful
Yes
Why or why not
More clear to me - more logic I think If I see the place first I dont
know where it is The address number doesnt give me that
impression
Next explore the site and choose something that youre interested in learning about
What did you choose
Im wondering why the picture is changing
Tell us why you chose what you did and about your experience
Its kinda weird the pictures keep changing (The one showing the latest permit)
OVERALL REVIEW Do you like Chicago
Cityscape
No
Would you use Chicago Cityscape in the future
No
In what ways would you improve Chicago Cityscape
I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a
lot of words to read It might be useful because theres a lot of information - but if I just want to see
something I want to see then probably not my first choice Id still take a look (For the home we use
Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for
what I want to purchase So I think the picinformation drags too much of my attention Although I like
the map same thing I just realized that the search bar is the most important
48
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I think this website I need more time to explore It looks good for now - like the map the most But I
think the map is kinda too big for the first page Because its a home purchasing website Ill just type the
address where i want to buy I
252015 71125 PM
49
Tester
10
Tester Profile (given by tester)
Chicago Explorer
Proctored by
Daniel Ronan
What type of device are you using for this test
Dell Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iphone5 MacBook Pro at home
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info
Chicago
What information about a property is most useful to you when purchasing a home or other
property
Assuming location is first then price condition of property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Very Important
Historic resources nearby Neutral
50
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer
targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an
industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I
can get more information as a member seems like it - access to more data Announces more permits
that are entered
Explore the site Whats the first thing you do
Recent New Construction Permit Search is also very prominent
Tell us more about the first thing you did
Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this
part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it
looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in
West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to
be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info
- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The
pin on the map is not quite accurate but it says that the location is approximate
What was the most useful
information you found on
this page Why
The neighborhood data is
probably the most valuable
demographics schools
What was the least useful information you found on this
page Why
A lot of nearby information if I was looking for one address doesnt
think at all of the permits nearby would be that helpful information
balance seems off with this address and nearby permits
In what ways would you improve this Address Snapshot page
Headlines - Building information headline could encompass all the info on the page so it would be wise
to change this title There could be a more specific label such as Historic and Zoning information
51
Disappointed there was no historic resources survey information so that surprised me the fact that
there is none seems weird
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
Did you find this
information useful
Yes
Why or why not
Yes seeing the history of the neighborhood through permits is
interesting she thinks she could explore if she was starting a business
or looking for a property it would be useful I would be someone
who would not look for the last 14 days
Next explore the site and choose something that youre interested in learning about
What did you choose
New two story climbing wall [ADDRESS REMOVED]
Tell us why you chose what you did and about your experience
52
Caught her attention because it had a light blue pin Something that is slightly unusual - a two story
climbing activity
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
It seems very oriented to construction information not at all as marketable as sites such as Apartment
Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home
buying everyday Someone as interested in Chicago might like this more if it was more marketed to
them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup
Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is
getting people from the neighborhoods and not asking them to come to the Loop Become a member
and monitor building permits and violations for your clients - seems very corporate and not at all
accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is
more for professional purposes especially since they are from groups not individuals such as
homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken
as not an ad
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Wonders whether the test would be better targeted to respondents using a scenario-based track and
what they are trying to find Home business siting construction company builder etc
252015 72207 PM
53
Tester
11
Tester Profile (given by tester)
Architect Dropout
Proctored by
Sonja Marziano
What type of device are you using for this test
iPad
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhone pc laptop at home and work
What browser are you using right now
Safari
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps
What information about a property is most useful to you when purchasing a home or other
property
Location access to transit and sidewalks
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Neutral
54
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post
Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile
images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping
drawing custom place
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Clicked on map images (set up as tiles) could not interact with the map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for address tries to pre-populate with option but cannot access those options 915 W
Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is
similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking
which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title
gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling
below the map Top left frame is start gt moves right on the top navigator Jump to screen reader
users SR tag JAWS provides options to bypass or jump to certain sections of the site
What was the most useful
information you found on
this page Why
NA
What was the least useful information you found on this
page Why
NA
In what ways would you improve this Address Snapshot page
Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used
for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog
parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk
score
55
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
Did you find this
information useful
No
Why or why not
NA
Next explore the site and choose something that youre interested in learning about
What did you choose
NA
Tell us why you chose what you did and about your experience
NA
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
NA
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
56
Anything else to add
Maureen will be using her JAWS system and filling out the rest of the test at home
252015 72602 PM
57
Tester
12
Tester Profile (given by tester)
HomeSweet
Proctored by
Daniel X ONeil
What type of device are you using for this test
Dell Latitude E6440
Is this your normal device
that you use everyday
No
If not what is your primary device
Desktop computer at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
By walking or riding around the neighborhood and seeing them
What information about a property is most useful to you when purchasing a home or other
property
Price number of bedrooms condition of the home property tax photographs of interior and exterior--
as many as possible
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Important
58
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like its some sort of real estate website But it is more specific because its going to tell me
about the building and the location As a renter this is very important to me to see as a potential rental
space I see they have school information In Chicago I dont see that as reliable On real estate sites it
is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN
search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and
teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a
neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a
legend In the right hands this can be more and more useful Community organizers and people looking
to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats
delightful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Oh and I can look at whos doing what These are from all over the city If I were more
knowledgable I could use this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a
lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab
Checked on school Checked the info it comported with her knowledge Feels better when the crime is
in someones home
What was the most useful
information you found on
this page Why
The crime info was quite useful
because its interesting I can
use this to show my kid
What was the least useful information you found on this
page Why
The demographics because its not enough information It has a link
to go to the census But Id like to know average incon
In what ways would you improve this Address Snapshot page
59
Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks
indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights
Violations at this address How did I miss this She does not make comments but other people do
Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it
easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier
to read
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
Did you find this
information useful
Yes
Why or why not
Yes useful and fascinating
Next explore the site and choose something that youre interested in learning about
What did you choose
Stays on the map and scrolls south
Tell us why you chose what you did and about your experience
Found the house where her mother was born
OVERALL REVIEW Do you like Chicago
Cityscape
Would you use Chicago Cityscape in the future
60
Yes
Yes
In what ways would you improve Chicago Cityscape
Maybe they need to put a legend with all these little icons for less sophisticated users like me
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Its exciting to see stuff like this
252015 73202 PM
61
Tester
13
Tester Profile (given by tester)
Recurring Student
Proctored by
Christopher Whitaker
What type of device are you using for this test
PC Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhoneiPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you
hear things
What information about a property is most useful to you when purchasing a home or other
property
Utilities and what the average is - is rent including - history of whats happened for the past ten years
(roofs piping electric major issues) Like a complete diagnostic
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Neutral
Property tax Information Neutral
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Very Important
62
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like a place to enter in an address and see an image of the building a brief description and
basics about the community - and also the more political information (like which ward) Throws up a
map - looks like its annotated with constructions
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I entered my own address and it didnt find my address in historical data gives me zone information
light manufacturing Its actually showing the lot next door They just finished construction The area
used to be manufacturing
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
My home address
What was the most useful
information you found on
this page Why
It didnt show any useful info on
my building but interesting to
see nearby permits
What was the least useful information you found on this
page Why
Its kinda difficult - the zoning info is least useful mostly beacuse its
not there
In what ways would you improve this Address Snapshot page
I love historic building and know the history of our building - would like to have seen that Its really
cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what
the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at
2007)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
63
and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
Did you find this
information useful
Yes
Why or why not
I can see myself looking at this to see if something was issued (nearby
construction)
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by
estimated construction costs for the year which is kinda interesting because it shows the one we may be
hearing about the most My sister in law is an architect
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I liked the history information - like landmarks Id want to see some of that in here I find it really
interesting - and I think its important For example Why is this name super-popular (One of the first
64
people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our
building now that area is so built up and different) The schools expanding (Greektown)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Nope
252015 73412 PM
65
Make $20 for a test of a building projects website
Hi ltltFirst Namegtgt
Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website
This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards
Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form
We are planning to be in the Logan Square neighborhood for this test
We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers
For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago
Thanks for being a member of the CUTGroup As usual call or write with questions
Remember if you want to be a part of this test please complete this form
shyshy
Daniel X ONeil(773) 960shy6045
Subscribe Share Past Issues Translate
66
doneilcctorg
Facebook Twitter Website
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Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
Subscribe Share Past Issues Translate
68
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69
Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
Subscribe Share Past Issues Translate
70
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0 0 0
71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It seems kind of confusing at first Im having trouble understanding specifically what it is for I do like
that it has the maps The map on the home page showing recent permits is useful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Draw custom place under permits - Companies places
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] Historic properties populations schools public transit crime rates building
improvements The ward community etc information is useful
What was the most useful
information you found on
this page Why
Neighborhood Data It is not
readily available
What was the least useful information you found on this
page Why
The comments section
In what ways would you improve this Address Snapshot page
Add Ground view (Google Street View)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
It is showing everything that was listed but now on the map The options could be more specific Days
for what - What does the days drop down mean Last 14 days
How useful do you find this information
27
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
It is showing everything that was listed but now on the map The options could be more specific Days
for what - What does the days drop down mean Last 14 days
Did you find this
information useful
Yes
Why or why not
It is quick and accessible It gives you the specific information you
need
Next explore the site and choose something that youre interested in learning about
What did you choose
Resources
Tell us why you chose what you did and about your experience
It tells you about the types of permits and fees It is understandable It gives you a list of assistance
programs It actually tells you what the permits are It is very useful
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
Be able to see the contractor reviews without logging in Make all the features accessible without logging
in Have pictures with the building permits table Make the contractors list more specific (by area) The
website is a little plain It could be more decorative It would nice if there was a link for information to
get a permit or request a demolition You cant access the services that it tells you about
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
28
It doesnt have a lot of ads It gives you a lot of choices and it is detailed about the properties on there
It is nice that it is up to date The year in review is nice because it shows progress It is amazing to have
all this information
252015 53446 PM
29
Tester
5
Tester Profile (given by tester)
Community Advocate
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
(Largelots) I just watch the news - Chicago Tribune (thats where i read about the lots)
What information about a property is most useful to you when purchasing a home or other
property
The value of the property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Important
30
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
(She also looks up realtorcom) Its a map And its showing me new constructions and demolitionson
a map
Explore the site Whats the first thing you do
Looking at the key to see what info is available what can it tell me
Tell us more about the first thing you did
Testers scrolls around - wants to use the satellite view If I can see it in real time itll tell me whats
there This site seems more for people who are developers owners If I was purchasing I would know
what these things would need
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Tester tried to enter an inexact address - though you could do an approx address Wow It has all the
information for my building - Zoning information doesnt have property tax information - no permits
found here No violations Tester found 107 violations According to the census we have the
demographics
What was the most useful
information you found on
this page Why
Its more useful to know that
its a TIF area I assuming zoning
helps that happen - and it has a
whole thing thats just zoning
What was the least useful information you found on this
page Why
The adjoining tracks - I dont know how I would use that
In what ways would you improve this Address Snapshot page
Can you make it 3D Everything else is cool Youve got the census track zoning (Oh When I put it in
satellite it is 3D Theres something about seeing something in real life that helps me get my
orientation)
Next under Find Permits choose in certain places amp boundaries
31
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Well its just giving me whats in the Chicagoland area and I can see right away where theyre building
the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of
permit Oh and itll give you the building names Several ways to look at this Clicked to see new
construction This seems pretty real time
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Well its just giving me whats in the Chicagoland area and I can see right away where theyre building
the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of
permit Oh and itll give you the building names Several ways to look at this Clicked to see new
construction This seems pretty real time
Did you find this
information useful
Yes
Why or why not
If I were a builder
Next explore the site and choose something that youre interested in learning about
What did you choose
How do I find out about more history research
Tell us why you chose what you did and about your experience
I just like to know whats in my neighborhood what Im next too - Curious Need to find comparison
charts architects
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
Its simple Pretty user friendly Um I dont know I guess I would -- I dunno Theres something a little
bit She asked who the audience was Could we go on this and go downtown and find major developers
32
They like that it has companies Wanted to cross reference election donations (In particular the Virgin
Hotel)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Something else we tested was more funds
252015 55330 PM
33
Tester
6
Tester Profile (given by tester)
Non-Profit Pro
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Hyperlocal newspapers community groups
What information about a property is most useful to you when purchasing a home or other
property
Proximity to public transportation home value
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Neutral
34
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Gives me a sense of the neighborhood lets me search for a property I might be interested in buying
gives me a full pic of whats going on there
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I checked to see if I could find my house and I couldnt so I figured that Id just browse
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at
neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The
LoopRiver North) I looked up my building and it gives me my alderman demographics of the
neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something
What was the most useful
information you found on
this page Why
The crime map is interesting -
its good to know that there
are no violations
What was the least useful information you found on this
page Why
Populatin wasnt useful because Im unsure what the neighborhood is
In what ways would you improve this Address Snapshot page
Id want violations to pop up first - have a learn moremore resources button Id want that to show up
first
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
35
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
Did you find this
information useful
Yes
Why or why not
Its certainly interesting - its defn intereting to see what types of new
buildings people are looking at
Next explore the site and choose something that youre interested in learning about
What did you choose
Looking at an address on Hamlin that was coded as a demoliation
Tell us why you chose what you did and about your experience
When she clicked the demolition - She saw that it was a nice house - wondering why its got so many
permits - why its being demod Ah she sees that the permit was for new constructin - but they have to
knock it down first Didnt realize the ads were ads at first
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I defn will We decided that we were going to look on Craigslist to find houses and this will let us get
some information in homes being sold by owners - sometimes its hard to get the story out of them
And its kinda fascinating to see new neighborhood
Do you like CUTGroup Did you like this CUTGroup test
36
Yes
Yes
Anything else to add
Works for a non-profit that has a website its interesting to learn how CUTgroup is done
252015 61849 PM
37
Tester
7
Tester Profile (given by tester)
iggys mom
Proctored by
Josh Kalov
What type of device are you using for this test
Dell e6440
Is this your normal device
that you use everyday
No
If not what is your primary device
windows laptop iphone
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
1 - 2 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Reading Logan Square list serv DNA Info
What information about a property is most useful to you when purchasing a home or other
property
Havent purchased before so not sure Previous purchase price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Neutral
Permits at the address Neutral
Violations at the address Important
Historic resources nearby Neutral
38
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
I always go to the map first Shows information on building permits Going to the map is more
interesting
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Navigated around the map on the home page It is easy to click on a point to get more information The
icons make sense Explored permit detail page Wondering how far back map on home page goes (what
is the definition of recent)
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when
they got it
What was the most useful
information you found on
this page Why
Finding the permit information
and getting permit details
Finding the PIN number
What was the least useful information you found on this
page Why
historic info is interesting but maybe not useful
In what ways would you improve this Address Snapshot page
I dont know what historic resources mean The most recent permits are more interesting than the map
and neighborhood data Move above those Nice having the alderman information
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
39
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
Did you find this
information useful
Yes
Why or why not
The ability to specify time frame
Next explore the site and choose something that youre interested in learning about
What did you choose
Permits Dashboard charts Year in Review
Tell us why you chose what you did and about your experience
Pages were not useful to me but might be for contractors or other people
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
The changes on the address snapshot page (moving permits above map and neighborhood data)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Site seems very usable
40
252015 63301 PM
41
Tester
8
Tester Profile (given by tester)
Community advocate AL
Proctored by
Steven Vance
What type of device are you using for this test
Dell (with ZoomText turned off)
Is this your normal device
that you use everyday
No
If not what is your primary device
Laptop at home desktop at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting
theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the
Chamber of Commerce websites or anything like that
What information about a property is most useful to you when purchasing a home or other
property
Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility
Cool things to do (bars) rentcost
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Important
Violations at the address Very Important
42
Historic resources nearby Important
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give
me a bunch of information about that address and the area (or maybe just that particular building but it
talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is
for houses or living spaces or just commercial
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
Its the first thing that came to mind Im curious about what it will say about this place where I live what
information it would show for this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Shows me a picture that I know is correct because thats what it is Its showing me the ward
neighborhood community area points it out on a map Its an interesting looking map [When prompted
he identified them as parcels] Got neighborhood data got property tax info Ive never paid property
tax their property tax bill is the first column there Im not sure what the assessment means Is that the
land or the building because I think it would be worth a lot more than that Its a fairly big building I
dont know what historic resources means I guess some buildings that are listed as having some historic
significance Theres a bunch of Ukrainian churches nearby
What was the most useful
information you found on
this page Why
Assessments and property
taxes would be important if I
were to live in this
neighborhood I would want to
know how much property
taxes Rent would be great
because it eats up 20-50 of
What was the least useful information you found on this
page Why
The permits stuff is kind of dry information Upgrade balcony Not
too necessary for me to know that
43
peoples income
In what ways would you improve this Address Snapshot page
Schools Ah its there I didnt look too closely there I see that these are schools where theyre
guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school
means All of this is cryptic
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
Did you find this
information useful
No
Why or why not
There was some issues finding the right place to type in a
neighborhood and where to input an address The list view of this (on
Places) is a little lengthy
Next explore the site and choose something that youre interested in learning about
What did you choose
Demolitions Tracker
44
Tell us why you chose what you did and about your experience
Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews
showing up and people there squatting when the demolition crews Im curious how many buildings get
destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a
nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I think its cool pretty interesting it would be more applicable er worthwhile for developers and
homeowners people moving less familiar with the city Fortunately my roommates did the leg work
finding this place we have a really cool landlord Moving sucks so you dont want to deal with that
Maybe down the line at some point I personally have no idea how good a school is That one that I walk
by a million times I dont know anything about it
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Less applicable to day to day life compared to the transit app I think I did one other with restaurant
inspection results (that was interesting but I havent used that at all)
252015 63416 PM
45
Tester
9
Tester Profile (given by tester)
First time looker
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
A lot of new restaurants coming in - maybe the grocery stores
What information about a property is most useful to you when purchasing a home or other
property
The price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Neutral
Violations at the address Very Important
Historic resources nearby Not at all important
46
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
For me I think its a map for looking for an address Notices the map first The map is very good here I
think that the picture is maybe should be bigger than the map - otherwise Im looking for some
directions website (Navigation website)
Explore the site Whats the first thing you do
Clicked on new permit picture
Tell us more about the first thing you did
Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK
ITS PART OF THE SITE) Theres not really any information I can see here The address that was
returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south
loop)
What was the most useful
information you found on
this page Why
Theres zoning information
here that tells me something
But its not useful to me
What was the least useful information you found on this
page Why
Not sure
In what ways would you improve this Address Snapshot page
List some more information here (Tester sees the neighborhood information) - I would like to know
the property information tax info neighborhood data
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
47
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
Did you find this
information useful
Yes
Why or why not
More clear to me - more logic I think If I see the place first I dont
know where it is The address number doesnt give me that
impression
Next explore the site and choose something that youre interested in learning about
What did you choose
Im wondering why the picture is changing
Tell us why you chose what you did and about your experience
Its kinda weird the pictures keep changing (The one showing the latest permit)
OVERALL REVIEW Do you like Chicago
Cityscape
No
Would you use Chicago Cityscape in the future
No
In what ways would you improve Chicago Cityscape
I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a
lot of words to read It might be useful because theres a lot of information - but if I just want to see
something I want to see then probably not my first choice Id still take a look (For the home we use
Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for
what I want to purchase So I think the picinformation drags too much of my attention Although I like
the map same thing I just realized that the search bar is the most important
48
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I think this website I need more time to explore It looks good for now - like the map the most But I
think the map is kinda too big for the first page Because its a home purchasing website Ill just type the
address where i want to buy I
252015 71125 PM
49
Tester
10
Tester Profile (given by tester)
Chicago Explorer
Proctored by
Daniel Ronan
What type of device are you using for this test
Dell Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iphone5 MacBook Pro at home
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info
Chicago
What information about a property is most useful to you when purchasing a home or other
property
Assuming location is first then price condition of property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Very Important
Historic resources nearby Neutral
50
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer
targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an
industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I
can get more information as a member seems like it - access to more data Announces more permits
that are entered
Explore the site Whats the first thing you do
Recent New Construction Permit Search is also very prominent
Tell us more about the first thing you did
Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this
part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it
looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in
West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to
be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info
- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The
pin on the map is not quite accurate but it says that the location is approximate
What was the most useful
information you found on
this page Why
The neighborhood data is
probably the most valuable
demographics schools
What was the least useful information you found on this
page Why
A lot of nearby information if I was looking for one address doesnt
think at all of the permits nearby would be that helpful information
balance seems off with this address and nearby permits
In what ways would you improve this Address Snapshot page
Headlines - Building information headline could encompass all the info on the page so it would be wise
to change this title There could be a more specific label such as Historic and Zoning information
51
Disappointed there was no historic resources survey information so that surprised me the fact that
there is none seems weird
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
Did you find this
information useful
Yes
Why or why not
Yes seeing the history of the neighborhood through permits is
interesting she thinks she could explore if she was starting a business
or looking for a property it would be useful I would be someone
who would not look for the last 14 days
Next explore the site and choose something that youre interested in learning about
What did you choose
New two story climbing wall [ADDRESS REMOVED]
Tell us why you chose what you did and about your experience
52
Caught her attention because it had a light blue pin Something that is slightly unusual - a two story
climbing activity
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
It seems very oriented to construction information not at all as marketable as sites such as Apartment
Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home
buying everyday Someone as interested in Chicago might like this more if it was more marketed to
them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup
Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is
getting people from the neighborhoods and not asking them to come to the Loop Become a member
and monitor building permits and violations for your clients - seems very corporate and not at all
accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is
more for professional purposes especially since they are from groups not individuals such as
homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken
as not an ad
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Wonders whether the test would be better targeted to respondents using a scenario-based track and
what they are trying to find Home business siting construction company builder etc
252015 72207 PM
53
Tester
11
Tester Profile (given by tester)
Architect Dropout
Proctored by
Sonja Marziano
What type of device are you using for this test
iPad
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhone pc laptop at home and work
What browser are you using right now
Safari
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps
What information about a property is most useful to you when purchasing a home or other
property
Location access to transit and sidewalks
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Neutral
54
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post
Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile
images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping
drawing custom place
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Clicked on map images (set up as tiles) could not interact with the map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for address tries to pre-populate with option but cannot access those options 915 W
Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is
similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking
which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title
gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling
below the map Top left frame is start gt moves right on the top navigator Jump to screen reader
users SR tag JAWS provides options to bypass or jump to certain sections of the site
What was the most useful
information you found on
this page Why
NA
What was the least useful information you found on this
page Why
NA
In what ways would you improve this Address Snapshot page
Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used
for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog
parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk
score
55
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
Did you find this
information useful
No
Why or why not
NA
Next explore the site and choose something that youre interested in learning about
What did you choose
NA
Tell us why you chose what you did and about your experience
NA
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
NA
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
56
Anything else to add
Maureen will be using her JAWS system and filling out the rest of the test at home
252015 72602 PM
57
Tester
12
Tester Profile (given by tester)
HomeSweet
Proctored by
Daniel X ONeil
What type of device are you using for this test
Dell Latitude E6440
Is this your normal device
that you use everyday
No
If not what is your primary device
Desktop computer at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
By walking or riding around the neighborhood and seeing them
What information about a property is most useful to you when purchasing a home or other
property
Price number of bedrooms condition of the home property tax photographs of interior and exterior--
as many as possible
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Important
58
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like its some sort of real estate website But it is more specific because its going to tell me
about the building and the location As a renter this is very important to me to see as a potential rental
space I see they have school information In Chicago I dont see that as reliable On real estate sites it
is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN
search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and
teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a
neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a
legend In the right hands this can be more and more useful Community organizers and people looking
to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats
delightful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Oh and I can look at whos doing what These are from all over the city If I were more
knowledgable I could use this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a
lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab
Checked on school Checked the info it comported with her knowledge Feels better when the crime is
in someones home
What was the most useful
information you found on
this page Why
The crime info was quite useful
because its interesting I can
use this to show my kid
What was the least useful information you found on this
page Why
The demographics because its not enough information It has a link
to go to the census But Id like to know average incon
In what ways would you improve this Address Snapshot page
59
Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks
indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights
Violations at this address How did I miss this She does not make comments but other people do
Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it
easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier
to read
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
Did you find this
information useful
Yes
Why or why not
Yes useful and fascinating
Next explore the site and choose something that youre interested in learning about
What did you choose
Stays on the map and scrolls south
Tell us why you chose what you did and about your experience
Found the house where her mother was born
OVERALL REVIEW Do you like Chicago
Cityscape
Would you use Chicago Cityscape in the future
60
Yes
Yes
In what ways would you improve Chicago Cityscape
Maybe they need to put a legend with all these little icons for less sophisticated users like me
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Its exciting to see stuff like this
252015 73202 PM
61
Tester
13
Tester Profile (given by tester)
Recurring Student
Proctored by
Christopher Whitaker
What type of device are you using for this test
PC Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhoneiPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you
hear things
What information about a property is most useful to you when purchasing a home or other
property
Utilities and what the average is - is rent including - history of whats happened for the past ten years
(roofs piping electric major issues) Like a complete diagnostic
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Neutral
Property tax Information Neutral
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Very Important
62
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like a place to enter in an address and see an image of the building a brief description and
basics about the community - and also the more political information (like which ward) Throws up a
map - looks like its annotated with constructions
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I entered my own address and it didnt find my address in historical data gives me zone information
light manufacturing Its actually showing the lot next door They just finished construction The area
used to be manufacturing
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
My home address
What was the most useful
information you found on
this page Why
It didnt show any useful info on
my building but interesting to
see nearby permits
What was the least useful information you found on this
page Why
Its kinda difficult - the zoning info is least useful mostly beacuse its
not there
In what ways would you improve this Address Snapshot page
I love historic building and know the history of our building - would like to have seen that Its really
cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what
the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at
2007)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
63
and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
Did you find this
information useful
Yes
Why or why not
I can see myself looking at this to see if something was issued (nearby
construction)
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by
estimated construction costs for the year which is kinda interesting because it shows the one we may be
hearing about the most My sister in law is an architect
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I liked the history information - like landmarks Id want to see some of that in here I find it really
interesting - and I think its important For example Why is this name super-popular (One of the first
64
people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our
building now that area is so built up and different) The schools expanding (Greektown)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Nope
252015 73412 PM
65
Make $20 for a test of a building projects website
Hi ltltFirst Namegtgt
Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website
This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards
Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form
We are planning to be in the Logan Square neighborhood for this test
We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers
For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago
Thanks for being a member of the CUTGroup As usual call or write with questions
Remember if you want to be a part of this test please complete this form
shyshy
Daniel X ONeil(773) 960shy6045
Subscribe Share Past Issues Translate
66
doneilcctorg
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
67
Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
Subscribe Share Past Issues Translate
68
Daniel X ONeil(773) 960shy6045doneilcctorg
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69
Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
Subscribe Share Past Issues Translate
70
Facebook Twitter Website
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0 0 0
71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
It is showing everything that was listed but now on the map The options could be more specific Days
for what - What does the days drop down mean Last 14 days
Did you find this
information useful
Yes
Why or why not
It is quick and accessible It gives you the specific information you
need
Next explore the site and choose something that youre interested in learning about
What did you choose
Resources
Tell us why you chose what you did and about your experience
It tells you about the types of permits and fees It is understandable It gives you a list of assistance
programs It actually tells you what the permits are It is very useful
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
Be able to see the contractor reviews without logging in Make all the features accessible without logging
in Have pictures with the building permits table Make the contractors list more specific (by area) The
website is a little plain It could be more decorative It would nice if there was a link for information to
get a permit or request a demolition You cant access the services that it tells you about
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
28
It doesnt have a lot of ads It gives you a lot of choices and it is detailed about the properties on there
It is nice that it is up to date The year in review is nice because it shows progress It is amazing to have
all this information
252015 53446 PM
29
Tester
5
Tester Profile (given by tester)
Community Advocate
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
(Largelots) I just watch the news - Chicago Tribune (thats where i read about the lots)
What information about a property is most useful to you when purchasing a home or other
property
The value of the property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Important
30
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
(She also looks up realtorcom) Its a map And its showing me new constructions and demolitionson
a map
Explore the site Whats the first thing you do
Looking at the key to see what info is available what can it tell me
Tell us more about the first thing you did
Testers scrolls around - wants to use the satellite view If I can see it in real time itll tell me whats
there This site seems more for people who are developers owners If I was purchasing I would know
what these things would need
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Tester tried to enter an inexact address - though you could do an approx address Wow It has all the
information for my building - Zoning information doesnt have property tax information - no permits
found here No violations Tester found 107 violations According to the census we have the
demographics
What was the most useful
information you found on
this page Why
Its more useful to know that
its a TIF area I assuming zoning
helps that happen - and it has a
whole thing thats just zoning
What was the least useful information you found on this
page Why
The adjoining tracks - I dont know how I would use that
In what ways would you improve this Address Snapshot page
Can you make it 3D Everything else is cool Youve got the census track zoning (Oh When I put it in
satellite it is 3D Theres something about seeing something in real life that helps me get my
orientation)
Next under Find Permits choose in certain places amp boundaries
31
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Well its just giving me whats in the Chicagoland area and I can see right away where theyre building
the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of
permit Oh and itll give you the building names Several ways to look at this Clicked to see new
construction This seems pretty real time
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Well its just giving me whats in the Chicagoland area and I can see right away where theyre building
the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of
permit Oh and itll give you the building names Several ways to look at this Clicked to see new
construction This seems pretty real time
Did you find this
information useful
Yes
Why or why not
If I were a builder
Next explore the site and choose something that youre interested in learning about
What did you choose
How do I find out about more history research
Tell us why you chose what you did and about your experience
I just like to know whats in my neighborhood what Im next too - Curious Need to find comparison
charts architects
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
Its simple Pretty user friendly Um I dont know I guess I would -- I dunno Theres something a little
bit She asked who the audience was Could we go on this and go downtown and find major developers
32
They like that it has companies Wanted to cross reference election donations (In particular the Virgin
Hotel)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Something else we tested was more funds
252015 55330 PM
33
Tester
6
Tester Profile (given by tester)
Non-Profit Pro
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Hyperlocal newspapers community groups
What information about a property is most useful to you when purchasing a home or other
property
Proximity to public transportation home value
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Neutral
34
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Gives me a sense of the neighborhood lets me search for a property I might be interested in buying
gives me a full pic of whats going on there
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I checked to see if I could find my house and I couldnt so I figured that Id just browse
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at
neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The
LoopRiver North) I looked up my building and it gives me my alderman demographics of the
neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something
What was the most useful
information you found on
this page Why
The crime map is interesting -
its good to know that there
are no violations
What was the least useful information you found on this
page Why
Populatin wasnt useful because Im unsure what the neighborhood is
In what ways would you improve this Address Snapshot page
Id want violations to pop up first - have a learn moremore resources button Id want that to show up
first
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
35
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
Did you find this
information useful
Yes
Why or why not
Its certainly interesting - its defn intereting to see what types of new
buildings people are looking at
Next explore the site and choose something that youre interested in learning about
What did you choose
Looking at an address on Hamlin that was coded as a demoliation
Tell us why you chose what you did and about your experience
When she clicked the demolition - She saw that it was a nice house - wondering why its got so many
permits - why its being demod Ah she sees that the permit was for new constructin - but they have to
knock it down first Didnt realize the ads were ads at first
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I defn will We decided that we were going to look on Craigslist to find houses and this will let us get
some information in homes being sold by owners - sometimes its hard to get the story out of them
And its kinda fascinating to see new neighborhood
Do you like CUTGroup Did you like this CUTGroup test
36
Yes
Yes
Anything else to add
Works for a non-profit that has a website its interesting to learn how CUTgroup is done
252015 61849 PM
37
Tester
7
Tester Profile (given by tester)
iggys mom
Proctored by
Josh Kalov
What type of device are you using for this test
Dell e6440
Is this your normal device
that you use everyday
No
If not what is your primary device
windows laptop iphone
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
1 - 2 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Reading Logan Square list serv DNA Info
What information about a property is most useful to you when purchasing a home or other
property
Havent purchased before so not sure Previous purchase price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Neutral
Permits at the address Neutral
Violations at the address Important
Historic resources nearby Neutral
38
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
I always go to the map first Shows information on building permits Going to the map is more
interesting
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Navigated around the map on the home page It is easy to click on a point to get more information The
icons make sense Explored permit detail page Wondering how far back map on home page goes (what
is the definition of recent)
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when
they got it
What was the most useful
information you found on
this page Why
Finding the permit information
and getting permit details
Finding the PIN number
What was the least useful information you found on this
page Why
historic info is interesting but maybe not useful
In what ways would you improve this Address Snapshot page
I dont know what historic resources mean The most recent permits are more interesting than the map
and neighborhood data Move above those Nice having the alderman information
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
39
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
Did you find this
information useful
Yes
Why or why not
The ability to specify time frame
Next explore the site and choose something that youre interested in learning about
What did you choose
Permits Dashboard charts Year in Review
Tell us why you chose what you did and about your experience
Pages were not useful to me but might be for contractors or other people
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
The changes on the address snapshot page (moving permits above map and neighborhood data)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Site seems very usable
40
252015 63301 PM
41
Tester
8
Tester Profile (given by tester)
Community advocate AL
Proctored by
Steven Vance
What type of device are you using for this test
Dell (with ZoomText turned off)
Is this your normal device
that you use everyday
No
If not what is your primary device
Laptop at home desktop at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting
theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the
Chamber of Commerce websites or anything like that
What information about a property is most useful to you when purchasing a home or other
property
Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility
Cool things to do (bars) rentcost
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Important
Violations at the address Very Important
42
Historic resources nearby Important
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give
me a bunch of information about that address and the area (or maybe just that particular building but it
talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is
for houses or living spaces or just commercial
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
Its the first thing that came to mind Im curious about what it will say about this place where I live what
information it would show for this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Shows me a picture that I know is correct because thats what it is Its showing me the ward
neighborhood community area points it out on a map Its an interesting looking map [When prompted
he identified them as parcels] Got neighborhood data got property tax info Ive never paid property
tax their property tax bill is the first column there Im not sure what the assessment means Is that the
land or the building because I think it would be worth a lot more than that Its a fairly big building I
dont know what historic resources means I guess some buildings that are listed as having some historic
significance Theres a bunch of Ukrainian churches nearby
What was the most useful
information you found on
this page Why
Assessments and property
taxes would be important if I
were to live in this
neighborhood I would want to
know how much property
taxes Rent would be great
because it eats up 20-50 of
What was the least useful information you found on this
page Why
The permits stuff is kind of dry information Upgrade balcony Not
too necessary for me to know that
43
peoples income
In what ways would you improve this Address Snapshot page
Schools Ah its there I didnt look too closely there I see that these are schools where theyre
guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school
means All of this is cryptic
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
Did you find this
information useful
No
Why or why not
There was some issues finding the right place to type in a
neighborhood and where to input an address The list view of this (on
Places) is a little lengthy
Next explore the site and choose something that youre interested in learning about
What did you choose
Demolitions Tracker
44
Tell us why you chose what you did and about your experience
Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews
showing up and people there squatting when the demolition crews Im curious how many buildings get
destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a
nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I think its cool pretty interesting it would be more applicable er worthwhile for developers and
homeowners people moving less familiar with the city Fortunately my roommates did the leg work
finding this place we have a really cool landlord Moving sucks so you dont want to deal with that
Maybe down the line at some point I personally have no idea how good a school is That one that I walk
by a million times I dont know anything about it
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Less applicable to day to day life compared to the transit app I think I did one other with restaurant
inspection results (that was interesting but I havent used that at all)
252015 63416 PM
45
Tester
9
Tester Profile (given by tester)
First time looker
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
A lot of new restaurants coming in - maybe the grocery stores
What information about a property is most useful to you when purchasing a home or other
property
The price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Neutral
Violations at the address Very Important
Historic resources nearby Not at all important
46
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
For me I think its a map for looking for an address Notices the map first The map is very good here I
think that the picture is maybe should be bigger than the map - otherwise Im looking for some
directions website (Navigation website)
Explore the site Whats the first thing you do
Clicked on new permit picture
Tell us more about the first thing you did
Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK
ITS PART OF THE SITE) Theres not really any information I can see here The address that was
returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south
loop)
What was the most useful
information you found on
this page Why
Theres zoning information
here that tells me something
But its not useful to me
What was the least useful information you found on this
page Why
Not sure
In what ways would you improve this Address Snapshot page
List some more information here (Tester sees the neighborhood information) - I would like to know
the property information tax info neighborhood data
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
47
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
Did you find this
information useful
Yes
Why or why not
More clear to me - more logic I think If I see the place first I dont
know where it is The address number doesnt give me that
impression
Next explore the site and choose something that youre interested in learning about
What did you choose
Im wondering why the picture is changing
Tell us why you chose what you did and about your experience
Its kinda weird the pictures keep changing (The one showing the latest permit)
OVERALL REVIEW Do you like Chicago
Cityscape
No
Would you use Chicago Cityscape in the future
No
In what ways would you improve Chicago Cityscape
I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a
lot of words to read It might be useful because theres a lot of information - but if I just want to see
something I want to see then probably not my first choice Id still take a look (For the home we use
Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for
what I want to purchase So I think the picinformation drags too much of my attention Although I like
the map same thing I just realized that the search bar is the most important
48
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I think this website I need more time to explore It looks good for now - like the map the most But I
think the map is kinda too big for the first page Because its a home purchasing website Ill just type the
address where i want to buy I
252015 71125 PM
49
Tester
10
Tester Profile (given by tester)
Chicago Explorer
Proctored by
Daniel Ronan
What type of device are you using for this test
Dell Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iphone5 MacBook Pro at home
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info
Chicago
What information about a property is most useful to you when purchasing a home or other
property
Assuming location is first then price condition of property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Very Important
Historic resources nearby Neutral
50
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer
targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an
industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I
can get more information as a member seems like it - access to more data Announces more permits
that are entered
Explore the site Whats the first thing you do
Recent New Construction Permit Search is also very prominent
Tell us more about the first thing you did
Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this
part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it
looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in
West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to
be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info
- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The
pin on the map is not quite accurate but it says that the location is approximate
What was the most useful
information you found on
this page Why
The neighborhood data is
probably the most valuable
demographics schools
What was the least useful information you found on this
page Why
A lot of nearby information if I was looking for one address doesnt
think at all of the permits nearby would be that helpful information
balance seems off with this address and nearby permits
In what ways would you improve this Address Snapshot page
Headlines - Building information headline could encompass all the info on the page so it would be wise
to change this title There could be a more specific label such as Historic and Zoning information
51
Disappointed there was no historic resources survey information so that surprised me the fact that
there is none seems weird
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
Did you find this
information useful
Yes
Why or why not
Yes seeing the history of the neighborhood through permits is
interesting she thinks she could explore if she was starting a business
or looking for a property it would be useful I would be someone
who would not look for the last 14 days
Next explore the site and choose something that youre interested in learning about
What did you choose
New two story climbing wall [ADDRESS REMOVED]
Tell us why you chose what you did and about your experience
52
Caught her attention because it had a light blue pin Something that is slightly unusual - a two story
climbing activity
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
It seems very oriented to construction information not at all as marketable as sites such as Apartment
Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home
buying everyday Someone as interested in Chicago might like this more if it was more marketed to
them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup
Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is
getting people from the neighborhoods and not asking them to come to the Loop Become a member
and monitor building permits and violations for your clients - seems very corporate and not at all
accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is
more for professional purposes especially since they are from groups not individuals such as
homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken
as not an ad
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Wonders whether the test would be better targeted to respondents using a scenario-based track and
what they are trying to find Home business siting construction company builder etc
252015 72207 PM
53
Tester
11
Tester Profile (given by tester)
Architect Dropout
Proctored by
Sonja Marziano
What type of device are you using for this test
iPad
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhone pc laptop at home and work
What browser are you using right now
Safari
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps
What information about a property is most useful to you when purchasing a home or other
property
Location access to transit and sidewalks
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Neutral
54
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post
Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile
images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping
drawing custom place
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Clicked on map images (set up as tiles) could not interact with the map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for address tries to pre-populate with option but cannot access those options 915 W
Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is
similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking
which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title
gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling
below the map Top left frame is start gt moves right on the top navigator Jump to screen reader
users SR tag JAWS provides options to bypass or jump to certain sections of the site
What was the most useful
information you found on
this page Why
NA
What was the least useful information you found on this
page Why
NA
In what ways would you improve this Address Snapshot page
Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used
for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog
parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk
score
55
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
Did you find this
information useful
No
Why or why not
NA
Next explore the site and choose something that youre interested in learning about
What did you choose
NA
Tell us why you chose what you did and about your experience
NA
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
NA
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
56
Anything else to add
Maureen will be using her JAWS system and filling out the rest of the test at home
252015 72602 PM
57
Tester
12
Tester Profile (given by tester)
HomeSweet
Proctored by
Daniel X ONeil
What type of device are you using for this test
Dell Latitude E6440
Is this your normal device
that you use everyday
No
If not what is your primary device
Desktop computer at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
By walking or riding around the neighborhood and seeing them
What information about a property is most useful to you when purchasing a home or other
property
Price number of bedrooms condition of the home property tax photographs of interior and exterior--
as many as possible
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Important
58
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like its some sort of real estate website But it is more specific because its going to tell me
about the building and the location As a renter this is very important to me to see as a potential rental
space I see they have school information In Chicago I dont see that as reliable On real estate sites it
is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN
search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and
teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a
neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a
legend In the right hands this can be more and more useful Community organizers and people looking
to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats
delightful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Oh and I can look at whos doing what These are from all over the city If I were more
knowledgable I could use this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a
lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab
Checked on school Checked the info it comported with her knowledge Feels better when the crime is
in someones home
What was the most useful
information you found on
this page Why
The crime info was quite useful
because its interesting I can
use this to show my kid
What was the least useful information you found on this
page Why
The demographics because its not enough information It has a link
to go to the census But Id like to know average incon
In what ways would you improve this Address Snapshot page
59
Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks
indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights
Violations at this address How did I miss this She does not make comments but other people do
Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it
easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier
to read
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
Did you find this
information useful
Yes
Why or why not
Yes useful and fascinating
Next explore the site and choose something that youre interested in learning about
What did you choose
Stays on the map and scrolls south
Tell us why you chose what you did and about your experience
Found the house where her mother was born
OVERALL REVIEW Do you like Chicago
Cityscape
Would you use Chicago Cityscape in the future
60
Yes
Yes
In what ways would you improve Chicago Cityscape
Maybe they need to put a legend with all these little icons for less sophisticated users like me
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Its exciting to see stuff like this
252015 73202 PM
61
Tester
13
Tester Profile (given by tester)
Recurring Student
Proctored by
Christopher Whitaker
What type of device are you using for this test
PC Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhoneiPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you
hear things
What information about a property is most useful to you when purchasing a home or other
property
Utilities and what the average is - is rent including - history of whats happened for the past ten years
(roofs piping electric major issues) Like a complete diagnostic
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Neutral
Property tax Information Neutral
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Very Important
62
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like a place to enter in an address and see an image of the building a brief description and
basics about the community - and also the more political information (like which ward) Throws up a
map - looks like its annotated with constructions
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I entered my own address and it didnt find my address in historical data gives me zone information
light manufacturing Its actually showing the lot next door They just finished construction The area
used to be manufacturing
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
My home address
What was the most useful
information you found on
this page Why
It didnt show any useful info on
my building but interesting to
see nearby permits
What was the least useful information you found on this
page Why
Its kinda difficult - the zoning info is least useful mostly beacuse its
not there
In what ways would you improve this Address Snapshot page
I love historic building and know the history of our building - would like to have seen that Its really
cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what
the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at
2007)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
63
and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
Did you find this
information useful
Yes
Why or why not
I can see myself looking at this to see if something was issued (nearby
construction)
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by
estimated construction costs for the year which is kinda interesting because it shows the one we may be
hearing about the most My sister in law is an architect
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I liked the history information - like landmarks Id want to see some of that in here I find it really
interesting - and I think its important For example Why is this name super-popular (One of the first
64
people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our
building now that area is so built up and different) The schools expanding (Greektown)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Nope
252015 73412 PM
65
Make $20 for a test of a building projects website
Hi ltltFirst Namegtgt
Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website
This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards
Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form
We are planning to be in the Logan Square neighborhood for this test
We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers
For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago
Thanks for being a member of the CUTGroup As usual call or write with questions
Remember if you want to be a part of this test please complete this form
shyshy
Daniel X ONeil(773) 960shy6045
Subscribe Share Past Issues Translate
66
doneilcctorg
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67
Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
Subscribe Share Past Issues Translate
68
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69
Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
Subscribe Share Past Issues Translate
70
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71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
It doesnt have a lot of ads It gives you a lot of choices and it is detailed about the properties on there
It is nice that it is up to date The year in review is nice because it shows progress It is amazing to have
all this information
252015 53446 PM
29
Tester
5
Tester Profile (given by tester)
Community Advocate
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
(Largelots) I just watch the news - Chicago Tribune (thats where i read about the lots)
What information about a property is most useful to you when purchasing a home or other
property
The value of the property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Important
30
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
(She also looks up realtorcom) Its a map And its showing me new constructions and demolitionson
a map
Explore the site Whats the first thing you do
Looking at the key to see what info is available what can it tell me
Tell us more about the first thing you did
Testers scrolls around - wants to use the satellite view If I can see it in real time itll tell me whats
there This site seems more for people who are developers owners If I was purchasing I would know
what these things would need
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Tester tried to enter an inexact address - though you could do an approx address Wow It has all the
information for my building - Zoning information doesnt have property tax information - no permits
found here No violations Tester found 107 violations According to the census we have the
demographics
What was the most useful
information you found on
this page Why
Its more useful to know that
its a TIF area I assuming zoning
helps that happen - and it has a
whole thing thats just zoning
What was the least useful information you found on this
page Why
The adjoining tracks - I dont know how I would use that
In what ways would you improve this Address Snapshot page
Can you make it 3D Everything else is cool Youve got the census track zoning (Oh When I put it in
satellite it is 3D Theres something about seeing something in real life that helps me get my
orientation)
Next under Find Permits choose in certain places amp boundaries
31
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Well its just giving me whats in the Chicagoland area and I can see right away where theyre building
the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of
permit Oh and itll give you the building names Several ways to look at this Clicked to see new
construction This seems pretty real time
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Well its just giving me whats in the Chicagoland area and I can see right away where theyre building
the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of
permit Oh and itll give you the building names Several ways to look at this Clicked to see new
construction This seems pretty real time
Did you find this
information useful
Yes
Why or why not
If I were a builder
Next explore the site and choose something that youre interested in learning about
What did you choose
How do I find out about more history research
Tell us why you chose what you did and about your experience
I just like to know whats in my neighborhood what Im next too - Curious Need to find comparison
charts architects
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
Its simple Pretty user friendly Um I dont know I guess I would -- I dunno Theres something a little
bit She asked who the audience was Could we go on this and go downtown and find major developers
32
They like that it has companies Wanted to cross reference election donations (In particular the Virgin
Hotel)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Something else we tested was more funds
252015 55330 PM
33
Tester
6
Tester Profile (given by tester)
Non-Profit Pro
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Hyperlocal newspapers community groups
What information about a property is most useful to you when purchasing a home or other
property
Proximity to public transportation home value
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Neutral
34
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Gives me a sense of the neighborhood lets me search for a property I might be interested in buying
gives me a full pic of whats going on there
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I checked to see if I could find my house and I couldnt so I figured that Id just browse
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at
neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The
LoopRiver North) I looked up my building and it gives me my alderman demographics of the
neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something
What was the most useful
information you found on
this page Why
The crime map is interesting -
its good to know that there
are no violations
What was the least useful information you found on this
page Why
Populatin wasnt useful because Im unsure what the neighborhood is
In what ways would you improve this Address Snapshot page
Id want violations to pop up first - have a learn moremore resources button Id want that to show up
first
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
35
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
Did you find this
information useful
Yes
Why or why not
Its certainly interesting - its defn intereting to see what types of new
buildings people are looking at
Next explore the site and choose something that youre interested in learning about
What did you choose
Looking at an address on Hamlin that was coded as a demoliation
Tell us why you chose what you did and about your experience
When she clicked the demolition - She saw that it was a nice house - wondering why its got so many
permits - why its being demod Ah she sees that the permit was for new constructin - but they have to
knock it down first Didnt realize the ads were ads at first
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I defn will We decided that we were going to look on Craigslist to find houses and this will let us get
some information in homes being sold by owners - sometimes its hard to get the story out of them
And its kinda fascinating to see new neighborhood
Do you like CUTGroup Did you like this CUTGroup test
36
Yes
Yes
Anything else to add
Works for a non-profit that has a website its interesting to learn how CUTgroup is done
252015 61849 PM
37
Tester
7
Tester Profile (given by tester)
iggys mom
Proctored by
Josh Kalov
What type of device are you using for this test
Dell e6440
Is this your normal device
that you use everyday
No
If not what is your primary device
windows laptop iphone
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
1 - 2 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Reading Logan Square list serv DNA Info
What information about a property is most useful to you when purchasing a home or other
property
Havent purchased before so not sure Previous purchase price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Neutral
Permits at the address Neutral
Violations at the address Important
Historic resources nearby Neutral
38
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
I always go to the map first Shows information on building permits Going to the map is more
interesting
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Navigated around the map on the home page It is easy to click on a point to get more information The
icons make sense Explored permit detail page Wondering how far back map on home page goes (what
is the definition of recent)
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when
they got it
What was the most useful
information you found on
this page Why
Finding the permit information
and getting permit details
Finding the PIN number
What was the least useful information you found on this
page Why
historic info is interesting but maybe not useful
In what ways would you improve this Address Snapshot page
I dont know what historic resources mean The most recent permits are more interesting than the map
and neighborhood data Move above those Nice having the alderman information
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
39
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
Did you find this
information useful
Yes
Why or why not
The ability to specify time frame
Next explore the site and choose something that youre interested in learning about
What did you choose
Permits Dashboard charts Year in Review
Tell us why you chose what you did and about your experience
Pages were not useful to me but might be for contractors or other people
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
The changes on the address snapshot page (moving permits above map and neighborhood data)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Site seems very usable
40
252015 63301 PM
41
Tester
8
Tester Profile (given by tester)
Community advocate AL
Proctored by
Steven Vance
What type of device are you using for this test
Dell (with ZoomText turned off)
Is this your normal device
that you use everyday
No
If not what is your primary device
Laptop at home desktop at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting
theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the
Chamber of Commerce websites or anything like that
What information about a property is most useful to you when purchasing a home or other
property
Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility
Cool things to do (bars) rentcost
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Important
Violations at the address Very Important
42
Historic resources nearby Important
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give
me a bunch of information about that address and the area (or maybe just that particular building but it
talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is
for houses or living spaces or just commercial
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
Its the first thing that came to mind Im curious about what it will say about this place where I live what
information it would show for this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Shows me a picture that I know is correct because thats what it is Its showing me the ward
neighborhood community area points it out on a map Its an interesting looking map [When prompted
he identified them as parcels] Got neighborhood data got property tax info Ive never paid property
tax their property tax bill is the first column there Im not sure what the assessment means Is that the
land or the building because I think it would be worth a lot more than that Its a fairly big building I
dont know what historic resources means I guess some buildings that are listed as having some historic
significance Theres a bunch of Ukrainian churches nearby
What was the most useful
information you found on
this page Why
Assessments and property
taxes would be important if I
were to live in this
neighborhood I would want to
know how much property
taxes Rent would be great
because it eats up 20-50 of
What was the least useful information you found on this
page Why
The permits stuff is kind of dry information Upgrade balcony Not
too necessary for me to know that
43
peoples income
In what ways would you improve this Address Snapshot page
Schools Ah its there I didnt look too closely there I see that these are schools where theyre
guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school
means All of this is cryptic
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
Did you find this
information useful
No
Why or why not
There was some issues finding the right place to type in a
neighborhood and where to input an address The list view of this (on
Places) is a little lengthy
Next explore the site and choose something that youre interested in learning about
What did you choose
Demolitions Tracker
44
Tell us why you chose what you did and about your experience
Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews
showing up and people there squatting when the demolition crews Im curious how many buildings get
destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a
nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I think its cool pretty interesting it would be more applicable er worthwhile for developers and
homeowners people moving less familiar with the city Fortunately my roommates did the leg work
finding this place we have a really cool landlord Moving sucks so you dont want to deal with that
Maybe down the line at some point I personally have no idea how good a school is That one that I walk
by a million times I dont know anything about it
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Less applicable to day to day life compared to the transit app I think I did one other with restaurant
inspection results (that was interesting but I havent used that at all)
252015 63416 PM
45
Tester
9
Tester Profile (given by tester)
First time looker
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
A lot of new restaurants coming in - maybe the grocery stores
What information about a property is most useful to you when purchasing a home or other
property
The price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Neutral
Violations at the address Very Important
Historic resources nearby Not at all important
46
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
For me I think its a map for looking for an address Notices the map first The map is very good here I
think that the picture is maybe should be bigger than the map - otherwise Im looking for some
directions website (Navigation website)
Explore the site Whats the first thing you do
Clicked on new permit picture
Tell us more about the first thing you did
Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK
ITS PART OF THE SITE) Theres not really any information I can see here The address that was
returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south
loop)
What was the most useful
information you found on
this page Why
Theres zoning information
here that tells me something
But its not useful to me
What was the least useful information you found on this
page Why
Not sure
In what ways would you improve this Address Snapshot page
List some more information here (Tester sees the neighborhood information) - I would like to know
the property information tax info neighborhood data
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
47
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
Did you find this
information useful
Yes
Why or why not
More clear to me - more logic I think If I see the place first I dont
know where it is The address number doesnt give me that
impression
Next explore the site and choose something that youre interested in learning about
What did you choose
Im wondering why the picture is changing
Tell us why you chose what you did and about your experience
Its kinda weird the pictures keep changing (The one showing the latest permit)
OVERALL REVIEW Do you like Chicago
Cityscape
No
Would you use Chicago Cityscape in the future
No
In what ways would you improve Chicago Cityscape
I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a
lot of words to read It might be useful because theres a lot of information - but if I just want to see
something I want to see then probably not my first choice Id still take a look (For the home we use
Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for
what I want to purchase So I think the picinformation drags too much of my attention Although I like
the map same thing I just realized that the search bar is the most important
48
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I think this website I need more time to explore It looks good for now - like the map the most But I
think the map is kinda too big for the first page Because its a home purchasing website Ill just type the
address where i want to buy I
252015 71125 PM
49
Tester
10
Tester Profile (given by tester)
Chicago Explorer
Proctored by
Daniel Ronan
What type of device are you using for this test
Dell Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iphone5 MacBook Pro at home
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info
Chicago
What information about a property is most useful to you when purchasing a home or other
property
Assuming location is first then price condition of property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Very Important
Historic resources nearby Neutral
50
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer
targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an
industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I
can get more information as a member seems like it - access to more data Announces more permits
that are entered
Explore the site Whats the first thing you do
Recent New Construction Permit Search is also very prominent
Tell us more about the first thing you did
Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this
part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it
looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in
West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to
be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info
- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The
pin on the map is not quite accurate but it says that the location is approximate
What was the most useful
information you found on
this page Why
The neighborhood data is
probably the most valuable
demographics schools
What was the least useful information you found on this
page Why
A lot of nearby information if I was looking for one address doesnt
think at all of the permits nearby would be that helpful information
balance seems off with this address and nearby permits
In what ways would you improve this Address Snapshot page
Headlines - Building information headline could encompass all the info on the page so it would be wise
to change this title There could be a more specific label such as Historic and Zoning information
51
Disappointed there was no historic resources survey information so that surprised me the fact that
there is none seems weird
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
Did you find this
information useful
Yes
Why or why not
Yes seeing the history of the neighborhood through permits is
interesting she thinks she could explore if she was starting a business
or looking for a property it would be useful I would be someone
who would not look for the last 14 days
Next explore the site and choose something that youre interested in learning about
What did you choose
New two story climbing wall [ADDRESS REMOVED]
Tell us why you chose what you did and about your experience
52
Caught her attention because it had a light blue pin Something that is slightly unusual - a two story
climbing activity
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
It seems very oriented to construction information not at all as marketable as sites such as Apartment
Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home
buying everyday Someone as interested in Chicago might like this more if it was more marketed to
them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup
Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is
getting people from the neighborhoods and not asking them to come to the Loop Become a member
and monitor building permits and violations for your clients - seems very corporate and not at all
accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is
more for professional purposes especially since they are from groups not individuals such as
homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken
as not an ad
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Wonders whether the test would be better targeted to respondents using a scenario-based track and
what they are trying to find Home business siting construction company builder etc
252015 72207 PM
53
Tester
11
Tester Profile (given by tester)
Architect Dropout
Proctored by
Sonja Marziano
What type of device are you using for this test
iPad
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhone pc laptop at home and work
What browser are you using right now
Safari
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps
What information about a property is most useful to you when purchasing a home or other
property
Location access to transit and sidewalks
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Neutral
54
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post
Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile
images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping
drawing custom place
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Clicked on map images (set up as tiles) could not interact with the map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for address tries to pre-populate with option but cannot access those options 915 W
Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is
similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking
which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title
gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling
below the map Top left frame is start gt moves right on the top navigator Jump to screen reader
users SR tag JAWS provides options to bypass or jump to certain sections of the site
What was the most useful
information you found on
this page Why
NA
What was the least useful information you found on this
page Why
NA
In what ways would you improve this Address Snapshot page
Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used
for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog
parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk
score
55
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
Did you find this
information useful
No
Why or why not
NA
Next explore the site and choose something that youre interested in learning about
What did you choose
NA
Tell us why you chose what you did and about your experience
NA
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
NA
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
56
Anything else to add
Maureen will be using her JAWS system and filling out the rest of the test at home
252015 72602 PM
57
Tester
12
Tester Profile (given by tester)
HomeSweet
Proctored by
Daniel X ONeil
What type of device are you using for this test
Dell Latitude E6440
Is this your normal device
that you use everyday
No
If not what is your primary device
Desktop computer at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
By walking or riding around the neighborhood and seeing them
What information about a property is most useful to you when purchasing a home or other
property
Price number of bedrooms condition of the home property tax photographs of interior and exterior--
as many as possible
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Important
58
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like its some sort of real estate website But it is more specific because its going to tell me
about the building and the location As a renter this is very important to me to see as a potential rental
space I see they have school information In Chicago I dont see that as reliable On real estate sites it
is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN
search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and
teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a
neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a
legend In the right hands this can be more and more useful Community organizers and people looking
to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats
delightful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Oh and I can look at whos doing what These are from all over the city If I were more
knowledgable I could use this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a
lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab
Checked on school Checked the info it comported with her knowledge Feels better when the crime is
in someones home
What was the most useful
information you found on
this page Why
The crime info was quite useful
because its interesting I can
use this to show my kid
What was the least useful information you found on this
page Why
The demographics because its not enough information It has a link
to go to the census But Id like to know average incon
In what ways would you improve this Address Snapshot page
59
Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks
indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights
Violations at this address How did I miss this She does not make comments but other people do
Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it
easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier
to read
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
Did you find this
information useful
Yes
Why or why not
Yes useful and fascinating
Next explore the site and choose something that youre interested in learning about
What did you choose
Stays on the map and scrolls south
Tell us why you chose what you did and about your experience
Found the house where her mother was born
OVERALL REVIEW Do you like Chicago
Cityscape
Would you use Chicago Cityscape in the future
60
Yes
Yes
In what ways would you improve Chicago Cityscape
Maybe they need to put a legend with all these little icons for less sophisticated users like me
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Its exciting to see stuff like this
252015 73202 PM
61
Tester
13
Tester Profile (given by tester)
Recurring Student
Proctored by
Christopher Whitaker
What type of device are you using for this test
PC Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhoneiPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you
hear things
What information about a property is most useful to you when purchasing a home or other
property
Utilities and what the average is - is rent including - history of whats happened for the past ten years
(roofs piping electric major issues) Like a complete diagnostic
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Neutral
Property tax Information Neutral
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Very Important
62
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like a place to enter in an address and see an image of the building a brief description and
basics about the community - and also the more political information (like which ward) Throws up a
map - looks like its annotated with constructions
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I entered my own address and it didnt find my address in historical data gives me zone information
light manufacturing Its actually showing the lot next door They just finished construction The area
used to be manufacturing
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
My home address
What was the most useful
information you found on
this page Why
It didnt show any useful info on
my building but interesting to
see nearby permits
What was the least useful information you found on this
page Why
Its kinda difficult - the zoning info is least useful mostly beacuse its
not there
In what ways would you improve this Address Snapshot page
I love historic building and know the history of our building - would like to have seen that Its really
cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what
the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at
2007)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
63
and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
Did you find this
information useful
Yes
Why or why not
I can see myself looking at this to see if something was issued (nearby
construction)
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by
estimated construction costs for the year which is kinda interesting because it shows the one we may be
hearing about the most My sister in law is an architect
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I liked the history information - like landmarks Id want to see some of that in here I find it really
interesting - and I think its important For example Why is this name super-popular (One of the first
64
people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our
building now that area is so built up and different) The schools expanding (Greektown)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Nope
252015 73412 PM
65
Make $20 for a test of a building projects website
Hi ltltFirst Namegtgt
Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website
This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards
Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form
We are planning to be in the Logan Square neighborhood for this test
We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers
For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago
Thanks for being a member of the CUTGroup As usual call or write with questions
Remember if you want to be a part of this test please complete this form
shyshy
Daniel X ONeil(773) 960shy6045
Subscribe Share Past Issues Translate
66
doneilcctorg
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Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
Subscribe Share Past Issues Translate
68
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69
Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
Subscribe Share Past Issues Translate
70
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71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
Tester
5
Tester Profile (given by tester)
Community Advocate
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
(Largelots) I just watch the news - Chicago Tribune (thats where i read about the lots)
What information about a property is most useful to you when purchasing a home or other
property
The value of the property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Important
30
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
(She also looks up realtorcom) Its a map And its showing me new constructions and demolitionson
a map
Explore the site Whats the first thing you do
Looking at the key to see what info is available what can it tell me
Tell us more about the first thing you did
Testers scrolls around - wants to use the satellite view If I can see it in real time itll tell me whats
there This site seems more for people who are developers owners If I was purchasing I would know
what these things would need
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Tester tried to enter an inexact address - though you could do an approx address Wow It has all the
information for my building - Zoning information doesnt have property tax information - no permits
found here No violations Tester found 107 violations According to the census we have the
demographics
What was the most useful
information you found on
this page Why
Its more useful to know that
its a TIF area I assuming zoning
helps that happen - and it has a
whole thing thats just zoning
What was the least useful information you found on this
page Why
The adjoining tracks - I dont know how I would use that
In what ways would you improve this Address Snapshot page
Can you make it 3D Everything else is cool Youve got the census track zoning (Oh When I put it in
satellite it is 3D Theres something about seeing something in real life that helps me get my
orientation)
Next under Find Permits choose in certain places amp boundaries
31
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Well its just giving me whats in the Chicagoland area and I can see right away where theyre building
the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of
permit Oh and itll give you the building names Several ways to look at this Clicked to see new
construction This seems pretty real time
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Well its just giving me whats in the Chicagoland area and I can see right away where theyre building
the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of
permit Oh and itll give you the building names Several ways to look at this Clicked to see new
construction This seems pretty real time
Did you find this
information useful
Yes
Why or why not
If I were a builder
Next explore the site and choose something that youre interested in learning about
What did you choose
How do I find out about more history research
Tell us why you chose what you did and about your experience
I just like to know whats in my neighborhood what Im next too - Curious Need to find comparison
charts architects
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
Its simple Pretty user friendly Um I dont know I guess I would -- I dunno Theres something a little
bit She asked who the audience was Could we go on this and go downtown and find major developers
32
They like that it has companies Wanted to cross reference election donations (In particular the Virgin
Hotel)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Something else we tested was more funds
252015 55330 PM
33
Tester
6
Tester Profile (given by tester)
Non-Profit Pro
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Hyperlocal newspapers community groups
What information about a property is most useful to you when purchasing a home or other
property
Proximity to public transportation home value
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Neutral
34
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Gives me a sense of the neighborhood lets me search for a property I might be interested in buying
gives me a full pic of whats going on there
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I checked to see if I could find my house and I couldnt so I figured that Id just browse
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at
neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The
LoopRiver North) I looked up my building and it gives me my alderman demographics of the
neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something
What was the most useful
information you found on
this page Why
The crime map is interesting -
its good to know that there
are no violations
What was the least useful information you found on this
page Why
Populatin wasnt useful because Im unsure what the neighborhood is
In what ways would you improve this Address Snapshot page
Id want violations to pop up first - have a learn moremore resources button Id want that to show up
first
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
35
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
Did you find this
information useful
Yes
Why or why not
Its certainly interesting - its defn intereting to see what types of new
buildings people are looking at
Next explore the site and choose something that youre interested in learning about
What did you choose
Looking at an address on Hamlin that was coded as a demoliation
Tell us why you chose what you did and about your experience
When she clicked the demolition - She saw that it was a nice house - wondering why its got so many
permits - why its being demod Ah she sees that the permit was for new constructin - but they have to
knock it down first Didnt realize the ads were ads at first
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I defn will We decided that we were going to look on Craigslist to find houses and this will let us get
some information in homes being sold by owners - sometimes its hard to get the story out of them
And its kinda fascinating to see new neighborhood
Do you like CUTGroup Did you like this CUTGroup test
36
Yes
Yes
Anything else to add
Works for a non-profit that has a website its interesting to learn how CUTgroup is done
252015 61849 PM
37
Tester
7
Tester Profile (given by tester)
iggys mom
Proctored by
Josh Kalov
What type of device are you using for this test
Dell e6440
Is this your normal device
that you use everyday
No
If not what is your primary device
windows laptop iphone
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
1 - 2 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Reading Logan Square list serv DNA Info
What information about a property is most useful to you when purchasing a home or other
property
Havent purchased before so not sure Previous purchase price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Neutral
Permits at the address Neutral
Violations at the address Important
Historic resources nearby Neutral
38
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
I always go to the map first Shows information on building permits Going to the map is more
interesting
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Navigated around the map on the home page It is easy to click on a point to get more information The
icons make sense Explored permit detail page Wondering how far back map on home page goes (what
is the definition of recent)
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when
they got it
What was the most useful
information you found on
this page Why
Finding the permit information
and getting permit details
Finding the PIN number
What was the least useful information you found on this
page Why
historic info is interesting but maybe not useful
In what ways would you improve this Address Snapshot page
I dont know what historic resources mean The most recent permits are more interesting than the map
and neighborhood data Move above those Nice having the alderman information
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
39
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
Did you find this
information useful
Yes
Why or why not
The ability to specify time frame
Next explore the site and choose something that youre interested in learning about
What did you choose
Permits Dashboard charts Year in Review
Tell us why you chose what you did and about your experience
Pages were not useful to me but might be for contractors or other people
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
The changes on the address snapshot page (moving permits above map and neighborhood data)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Site seems very usable
40
252015 63301 PM
41
Tester
8
Tester Profile (given by tester)
Community advocate AL
Proctored by
Steven Vance
What type of device are you using for this test
Dell (with ZoomText turned off)
Is this your normal device
that you use everyday
No
If not what is your primary device
Laptop at home desktop at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting
theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the
Chamber of Commerce websites or anything like that
What information about a property is most useful to you when purchasing a home or other
property
Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility
Cool things to do (bars) rentcost
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Important
Violations at the address Very Important
42
Historic resources nearby Important
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give
me a bunch of information about that address and the area (or maybe just that particular building but it
talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is
for houses or living spaces or just commercial
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
Its the first thing that came to mind Im curious about what it will say about this place where I live what
information it would show for this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Shows me a picture that I know is correct because thats what it is Its showing me the ward
neighborhood community area points it out on a map Its an interesting looking map [When prompted
he identified them as parcels] Got neighborhood data got property tax info Ive never paid property
tax their property tax bill is the first column there Im not sure what the assessment means Is that the
land or the building because I think it would be worth a lot more than that Its a fairly big building I
dont know what historic resources means I guess some buildings that are listed as having some historic
significance Theres a bunch of Ukrainian churches nearby
What was the most useful
information you found on
this page Why
Assessments and property
taxes would be important if I
were to live in this
neighborhood I would want to
know how much property
taxes Rent would be great
because it eats up 20-50 of
What was the least useful information you found on this
page Why
The permits stuff is kind of dry information Upgrade balcony Not
too necessary for me to know that
43
peoples income
In what ways would you improve this Address Snapshot page
Schools Ah its there I didnt look too closely there I see that these are schools where theyre
guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school
means All of this is cryptic
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
Did you find this
information useful
No
Why or why not
There was some issues finding the right place to type in a
neighborhood and where to input an address The list view of this (on
Places) is a little lengthy
Next explore the site and choose something that youre interested in learning about
What did you choose
Demolitions Tracker
44
Tell us why you chose what you did and about your experience
Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews
showing up and people there squatting when the demolition crews Im curious how many buildings get
destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a
nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I think its cool pretty interesting it would be more applicable er worthwhile for developers and
homeowners people moving less familiar with the city Fortunately my roommates did the leg work
finding this place we have a really cool landlord Moving sucks so you dont want to deal with that
Maybe down the line at some point I personally have no idea how good a school is That one that I walk
by a million times I dont know anything about it
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Less applicable to day to day life compared to the transit app I think I did one other with restaurant
inspection results (that was interesting but I havent used that at all)
252015 63416 PM
45
Tester
9
Tester Profile (given by tester)
First time looker
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
A lot of new restaurants coming in - maybe the grocery stores
What information about a property is most useful to you when purchasing a home or other
property
The price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Neutral
Violations at the address Very Important
Historic resources nearby Not at all important
46
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
For me I think its a map for looking for an address Notices the map first The map is very good here I
think that the picture is maybe should be bigger than the map - otherwise Im looking for some
directions website (Navigation website)
Explore the site Whats the first thing you do
Clicked on new permit picture
Tell us more about the first thing you did
Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK
ITS PART OF THE SITE) Theres not really any information I can see here The address that was
returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south
loop)
What was the most useful
information you found on
this page Why
Theres zoning information
here that tells me something
But its not useful to me
What was the least useful information you found on this
page Why
Not sure
In what ways would you improve this Address Snapshot page
List some more information here (Tester sees the neighborhood information) - I would like to know
the property information tax info neighborhood data
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
47
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
Did you find this
information useful
Yes
Why or why not
More clear to me - more logic I think If I see the place first I dont
know where it is The address number doesnt give me that
impression
Next explore the site and choose something that youre interested in learning about
What did you choose
Im wondering why the picture is changing
Tell us why you chose what you did and about your experience
Its kinda weird the pictures keep changing (The one showing the latest permit)
OVERALL REVIEW Do you like Chicago
Cityscape
No
Would you use Chicago Cityscape in the future
No
In what ways would you improve Chicago Cityscape
I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a
lot of words to read It might be useful because theres a lot of information - but if I just want to see
something I want to see then probably not my first choice Id still take a look (For the home we use
Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for
what I want to purchase So I think the picinformation drags too much of my attention Although I like
the map same thing I just realized that the search bar is the most important
48
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I think this website I need more time to explore It looks good for now - like the map the most But I
think the map is kinda too big for the first page Because its a home purchasing website Ill just type the
address where i want to buy I
252015 71125 PM
49
Tester
10
Tester Profile (given by tester)
Chicago Explorer
Proctored by
Daniel Ronan
What type of device are you using for this test
Dell Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iphone5 MacBook Pro at home
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info
Chicago
What information about a property is most useful to you when purchasing a home or other
property
Assuming location is first then price condition of property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Very Important
Historic resources nearby Neutral
50
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer
targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an
industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I
can get more information as a member seems like it - access to more data Announces more permits
that are entered
Explore the site Whats the first thing you do
Recent New Construction Permit Search is also very prominent
Tell us more about the first thing you did
Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this
part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it
looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in
West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to
be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info
- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The
pin on the map is not quite accurate but it says that the location is approximate
What was the most useful
information you found on
this page Why
The neighborhood data is
probably the most valuable
demographics schools
What was the least useful information you found on this
page Why
A lot of nearby information if I was looking for one address doesnt
think at all of the permits nearby would be that helpful information
balance seems off with this address and nearby permits
In what ways would you improve this Address Snapshot page
Headlines - Building information headline could encompass all the info on the page so it would be wise
to change this title There could be a more specific label such as Historic and Zoning information
51
Disappointed there was no historic resources survey information so that surprised me the fact that
there is none seems weird
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
Did you find this
information useful
Yes
Why or why not
Yes seeing the history of the neighborhood through permits is
interesting she thinks she could explore if she was starting a business
or looking for a property it would be useful I would be someone
who would not look for the last 14 days
Next explore the site and choose something that youre interested in learning about
What did you choose
New two story climbing wall [ADDRESS REMOVED]
Tell us why you chose what you did and about your experience
52
Caught her attention because it had a light blue pin Something that is slightly unusual - a two story
climbing activity
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
It seems very oriented to construction information not at all as marketable as sites such as Apartment
Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home
buying everyday Someone as interested in Chicago might like this more if it was more marketed to
them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup
Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is
getting people from the neighborhoods and not asking them to come to the Loop Become a member
and monitor building permits and violations for your clients - seems very corporate and not at all
accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is
more for professional purposes especially since they are from groups not individuals such as
homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken
as not an ad
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Wonders whether the test would be better targeted to respondents using a scenario-based track and
what they are trying to find Home business siting construction company builder etc
252015 72207 PM
53
Tester
11
Tester Profile (given by tester)
Architect Dropout
Proctored by
Sonja Marziano
What type of device are you using for this test
iPad
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhone pc laptop at home and work
What browser are you using right now
Safari
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps
What information about a property is most useful to you when purchasing a home or other
property
Location access to transit and sidewalks
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Neutral
54
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post
Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile
images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping
drawing custom place
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Clicked on map images (set up as tiles) could not interact with the map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for address tries to pre-populate with option but cannot access those options 915 W
Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is
similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking
which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title
gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling
below the map Top left frame is start gt moves right on the top navigator Jump to screen reader
users SR tag JAWS provides options to bypass or jump to certain sections of the site
What was the most useful
information you found on
this page Why
NA
What was the least useful information you found on this
page Why
NA
In what ways would you improve this Address Snapshot page
Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used
for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog
parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk
score
55
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
Did you find this
information useful
No
Why or why not
NA
Next explore the site and choose something that youre interested in learning about
What did you choose
NA
Tell us why you chose what you did and about your experience
NA
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
NA
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
56
Anything else to add
Maureen will be using her JAWS system and filling out the rest of the test at home
252015 72602 PM
57
Tester
12
Tester Profile (given by tester)
HomeSweet
Proctored by
Daniel X ONeil
What type of device are you using for this test
Dell Latitude E6440
Is this your normal device
that you use everyday
No
If not what is your primary device
Desktop computer at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
By walking or riding around the neighborhood and seeing them
What information about a property is most useful to you when purchasing a home or other
property
Price number of bedrooms condition of the home property tax photographs of interior and exterior--
as many as possible
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Important
58
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like its some sort of real estate website But it is more specific because its going to tell me
about the building and the location As a renter this is very important to me to see as a potential rental
space I see they have school information In Chicago I dont see that as reliable On real estate sites it
is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN
search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and
teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a
neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a
legend In the right hands this can be more and more useful Community organizers and people looking
to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats
delightful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Oh and I can look at whos doing what These are from all over the city If I were more
knowledgable I could use this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a
lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab
Checked on school Checked the info it comported with her knowledge Feels better when the crime is
in someones home
What was the most useful
information you found on
this page Why
The crime info was quite useful
because its interesting I can
use this to show my kid
What was the least useful information you found on this
page Why
The demographics because its not enough information It has a link
to go to the census But Id like to know average incon
In what ways would you improve this Address Snapshot page
59
Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks
indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights
Violations at this address How did I miss this She does not make comments but other people do
Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it
easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier
to read
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
Did you find this
information useful
Yes
Why or why not
Yes useful and fascinating
Next explore the site and choose something that youre interested in learning about
What did you choose
Stays on the map and scrolls south
Tell us why you chose what you did and about your experience
Found the house where her mother was born
OVERALL REVIEW Do you like Chicago
Cityscape
Would you use Chicago Cityscape in the future
60
Yes
Yes
In what ways would you improve Chicago Cityscape
Maybe they need to put a legend with all these little icons for less sophisticated users like me
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Its exciting to see stuff like this
252015 73202 PM
61
Tester
13
Tester Profile (given by tester)
Recurring Student
Proctored by
Christopher Whitaker
What type of device are you using for this test
PC Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhoneiPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you
hear things
What information about a property is most useful to you when purchasing a home or other
property
Utilities and what the average is - is rent including - history of whats happened for the past ten years
(roofs piping electric major issues) Like a complete diagnostic
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Neutral
Property tax Information Neutral
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Very Important
62
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like a place to enter in an address and see an image of the building a brief description and
basics about the community - and also the more political information (like which ward) Throws up a
map - looks like its annotated with constructions
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I entered my own address and it didnt find my address in historical data gives me zone information
light manufacturing Its actually showing the lot next door They just finished construction The area
used to be manufacturing
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
My home address
What was the most useful
information you found on
this page Why
It didnt show any useful info on
my building but interesting to
see nearby permits
What was the least useful information you found on this
page Why
Its kinda difficult - the zoning info is least useful mostly beacuse its
not there
In what ways would you improve this Address Snapshot page
I love historic building and know the history of our building - would like to have seen that Its really
cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what
the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at
2007)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
63
and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
Did you find this
information useful
Yes
Why or why not
I can see myself looking at this to see if something was issued (nearby
construction)
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by
estimated construction costs for the year which is kinda interesting because it shows the one we may be
hearing about the most My sister in law is an architect
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I liked the history information - like landmarks Id want to see some of that in here I find it really
interesting - and I think its important For example Why is this name super-popular (One of the first
64
people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our
building now that area is so built up and different) The schools expanding (Greektown)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Nope
252015 73412 PM
65
Make $20 for a test of a building projects website
Hi ltltFirst Namegtgt
Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website
This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards
Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form
We are planning to be in the Logan Square neighborhood for this test
We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers
For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago
Thanks for being a member of the CUTGroup As usual call or write with questions
Remember if you want to be a part of this test please complete this form
shyshy
Daniel X ONeil(773) 960shy6045
Subscribe Share Past Issues Translate
66
doneilcctorg
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
67
Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
Subscribe Share Past Issues Translate
68
Daniel X ONeil(773) 960shy6045doneilcctorg
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69
Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
Subscribe Share Past Issues Translate
70
Facebook Twitter Website
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0 0 0
71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
(She also looks up realtorcom) Its a map And its showing me new constructions and demolitionson
a map
Explore the site Whats the first thing you do
Looking at the key to see what info is available what can it tell me
Tell us more about the first thing you did
Testers scrolls around - wants to use the satellite view If I can see it in real time itll tell me whats
there This site seems more for people who are developers owners If I was purchasing I would know
what these things would need
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Tester tried to enter an inexact address - though you could do an approx address Wow It has all the
information for my building - Zoning information doesnt have property tax information - no permits
found here No violations Tester found 107 violations According to the census we have the
demographics
What was the most useful
information you found on
this page Why
Its more useful to know that
its a TIF area I assuming zoning
helps that happen - and it has a
whole thing thats just zoning
What was the least useful information you found on this
page Why
The adjoining tracks - I dont know how I would use that
In what ways would you improve this Address Snapshot page
Can you make it 3D Everything else is cool Youve got the census track zoning (Oh When I put it in
satellite it is 3D Theres something about seeing something in real life that helps me get my
orientation)
Next under Find Permits choose in certain places amp boundaries
31
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Well its just giving me whats in the Chicagoland area and I can see right away where theyre building
the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of
permit Oh and itll give you the building names Several ways to look at this Clicked to see new
construction This seems pretty real time
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Well its just giving me whats in the Chicagoland area and I can see right away where theyre building
the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of
permit Oh and itll give you the building names Several ways to look at this Clicked to see new
construction This seems pretty real time
Did you find this
information useful
Yes
Why or why not
If I were a builder
Next explore the site and choose something that youre interested in learning about
What did you choose
How do I find out about more history research
Tell us why you chose what you did and about your experience
I just like to know whats in my neighborhood what Im next too - Curious Need to find comparison
charts architects
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
Its simple Pretty user friendly Um I dont know I guess I would -- I dunno Theres something a little
bit She asked who the audience was Could we go on this and go downtown and find major developers
32
They like that it has companies Wanted to cross reference election donations (In particular the Virgin
Hotel)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Something else we tested was more funds
252015 55330 PM
33
Tester
6
Tester Profile (given by tester)
Non-Profit Pro
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Hyperlocal newspapers community groups
What information about a property is most useful to you when purchasing a home or other
property
Proximity to public transportation home value
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Neutral
34
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Gives me a sense of the neighborhood lets me search for a property I might be interested in buying
gives me a full pic of whats going on there
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I checked to see if I could find my house and I couldnt so I figured that Id just browse
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at
neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The
LoopRiver North) I looked up my building and it gives me my alderman demographics of the
neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something
What was the most useful
information you found on
this page Why
The crime map is interesting -
its good to know that there
are no violations
What was the least useful information you found on this
page Why
Populatin wasnt useful because Im unsure what the neighborhood is
In what ways would you improve this Address Snapshot page
Id want violations to pop up first - have a learn moremore resources button Id want that to show up
first
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
35
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
Did you find this
information useful
Yes
Why or why not
Its certainly interesting - its defn intereting to see what types of new
buildings people are looking at
Next explore the site and choose something that youre interested in learning about
What did you choose
Looking at an address on Hamlin that was coded as a demoliation
Tell us why you chose what you did and about your experience
When she clicked the demolition - She saw that it was a nice house - wondering why its got so many
permits - why its being demod Ah she sees that the permit was for new constructin - but they have to
knock it down first Didnt realize the ads were ads at first
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I defn will We decided that we were going to look on Craigslist to find houses and this will let us get
some information in homes being sold by owners - sometimes its hard to get the story out of them
And its kinda fascinating to see new neighborhood
Do you like CUTGroup Did you like this CUTGroup test
36
Yes
Yes
Anything else to add
Works for a non-profit that has a website its interesting to learn how CUTgroup is done
252015 61849 PM
37
Tester
7
Tester Profile (given by tester)
iggys mom
Proctored by
Josh Kalov
What type of device are you using for this test
Dell e6440
Is this your normal device
that you use everyday
No
If not what is your primary device
windows laptop iphone
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
1 - 2 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Reading Logan Square list serv DNA Info
What information about a property is most useful to you when purchasing a home or other
property
Havent purchased before so not sure Previous purchase price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Neutral
Permits at the address Neutral
Violations at the address Important
Historic resources nearby Neutral
38
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
I always go to the map first Shows information on building permits Going to the map is more
interesting
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Navigated around the map on the home page It is easy to click on a point to get more information The
icons make sense Explored permit detail page Wondering how far back map on home page goes (what
is the definition of recent)
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when
they got it
What was the most useful
information you found on
this page Why
Finding the permit information
and getting permit details
Finding the PIN number
What was the least useful information you found on this
page Why
historic info is interesting but maybe not useful
In what ways would you improve this Address Snapshot page
I dont know what historic resources mean The most recent permits are more interesting than the map
and neighborhood data Move above those Nice having the alderman information
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
39
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
Did you find this
information useful
Yes
Why or why not
The ability to specify time frame
Next explore the site and choose something that youre interested in learning about
What did you choose
Permits Dashboard charts Year in Review
Tell us why you chose what you did and about your experience
Pages were not useful to me but might be for contractors or other people
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
The changes on the address snapshot page (moving permits above map and neighborhood data)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Site seems very usable
40
252015 63301 PM
41
Tester
8
Tester Profile (given by tester)
Community advocate AL
Proctored by
Steven Vance
What type of device are you using for this test
Dell (with ZoomText turned off)
Is this your normal device
that you use everyday
No
If not what is your primary device
Laptop at home desktop at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting
theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the
Chamber of Commerce websites or anything like that
What information about a property is most useful to you when purchasing a home or other
property
Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility
Cool things to do (bars) rentcost
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Important
Violations at the address Very Important
42
Historic resources nearby Important
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give
me a bunch of information about that address and the area (or maybe just that particular building but it
talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is
for houses or living spaces or just commercial
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
Its the first thing that came to mind Im curious about what it will say about this place where I live what
information it would show for this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Shows me a picture that I know is correct because thats what it is Its showing me the ward
neighborhood community area points it out on a map Its an interesting looking map [When prompted
he identified them as parcels] Got neighborhood data got property tax info Ive never paid property
tax their property tax bill is the first column there Im not sure what the assessment means Is that the
land or the building because I think it would be worth a lot more than that Its a fairly big building I
dont know what historic resources means I guess some buildings that are listed as having some historic
significance Theres a bunch of Ukrainian churches nearby
What was the most useful
information you found on
this page Why
Assessments and property
taxes would be important if I
were to live in this
neighborhood I would want to
know how much property
taxes Rent would be great
because it eats up 20-50 of
What was the least useful information you found on this
page Why
The permits stuff is kind of dry information Upgrade balcony Not
too necessary for me to know that
43
peoples income
In what ways would you improve this Address Snapshot page
Schools Ah its there I didnt look too closely there I see that these are schools where theyre
guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school
means All of this is cryptic
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
Did you find this
information useful
No
Why or why not
There was some issues finding the right place to type in a
neighborhood and where to input an address The list view of this (on
Places) is a little lengthy
Next explore the site and choose something that youre interested in learning about
What did you choose
Demolitions Tracker
44
Tell us why you chose what you did and about your experience
Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews
showing up and people there squatting when the demolition crews Im curious how many buildings get
destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a
nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I think its cool pretty interesting it would be more applicable er worthwhile for developers and
homeowners people moving less familiar with the city Fortunately my roommates did the leg work
finding this place we have a really cool landlord Moving sucks so you dont want to deal with that
Maybe down the line at some point I personally have no idea how good a school is That one that I walk
by a million times I dont know anything about it
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Less applicable to day to day life compared to the transit app I think I did one other with restaurant
inspection results (that was interesting but I havent used that at all)
252015 63416 PM
45
Tester
9
Tester Profile (given by tester)
First time looker
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
A lot of new restaurants coming in - maybe the grocery stores
What information about a property is most useful to you when purchasing a home or other
property
The price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Neutral
Violations at the address Very Important
Historic resources nearby Not at all important
46
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
For me I think its a map for looking for an address Notices the map first The map is very good here I
think that the picture is maybe should be bigger than the map - otherwise Im looking for some
directions website (Navigation website)
Explore the site Whats the first thing you do
Clicked on new permit picture
Tell us more about the first thing you did
Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK
ITS PART OF THE SITE) Theres not really any information I can see here The address that was
returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south
loop)
What was the most useful
information you found on
this page Why
Theres zoning information
here that tells me something
But its not useful to me
What was the least useful information you found on this
page Why
Not sure
In what ways would you improve this Address Snapshot page
List some more information here (Tester sees the neighborhood information) - I would like to know
the property information tax info neighborhood data
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
47
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
Did you find this
information useful
Yes
Why or why not
More clear to me - more logic I think If I see the place first I dont
know where it is The address number doesnt give me that
impression
Next explore the site and choose something that youre interested in learning about
What did you choose
Im wondering why the picture is changing
Tell us why you chose what you did and about your experience
Its kinda weird the pictures keep changing (The one showing the latest permit)
OVERALL REVIEW Do you like Chicago
Cityscape
No
Would you use Chicago Cityscape in the future
No
In what ways would you improve Chicago Cityscape
I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a
lot of words to read It might be useful because theres a lot of information - but if I just want to see
something I want to see then probably not my first choice Id still take a look (For the home we use
Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for
what I want to purchase So I think the picinformation drags too much of my attention Although I like
the map same thing I just realized that the search bar is the most important
48
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I think this website I need more time to explore It looks good for now - like the map the most But I
think the map is kinda too big for the first page Because its a home purchasing website Ill just type the
address where i want to buy I
252015 71125 PM
49
Tester
10
Tester Profile (given by tester)
Chicago Explorer
Proctored by
Daniel Ronan
What type of device are you using for this test
Dell Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iphone5 MacBook Pro at home
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info
Chicago
What information about a property is most useful to you when purchasing a home or other
property
Assuming location is first then price condition of property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Very Important
Historic resources nearby Neutral
50
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer
targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an
industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I
can get more information as a member seems like it - access to more data Announces more permits
that are entered
Explore the site Whats the first thing you do
Recent New Construction Permit Search is also very prominent
Tell us more about the first thing you did
Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this
part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it
looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in
West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to
be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info
- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The
pin on the map is not quite accurate but it says that the location is approximate
What was the most useful
information you found on
this page Why
The neighborhood data is
probably the most valuable
demographics schools
What was the least useful information you found on this
page Why
A lot of nearby information if I was looking for one address doesnt
think at all of the permits nearby would be that helpful information
balance seems off with this address and nearby permits
In what ways would you improve this Address Snapshot page
Headlines - Building information headline could encompass all the info on the page so it would be wise
to change this title There could be a more specific label such as Historic and Zoning information
51
Disappointed there was no historic resources survey information so that surprised me the fact that
there is none seems weird
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
Did you find this
information useful
Yes
Why or why not
Yes seeing the history of the neighborhood through permits is
interesting she thinks she could explore if she was starting a business
or looking for a property it would be useful I would be someone
who would not look for the last 14 days
Next explore the site and choose something that youre interested in learning about
What did you choose
New two story climbing wall [ADDRESS REMOVED]
Tell us why you chose what you did and about your experience
52
Caught her attention because it had a light blue pin Something that is slightly unusual - a two story
climbing activity
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
It seems very oriented to construction information not at all as marketable as sites such as Apartment
Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home
buying everyday Someone as interested in Chicago might like this more if it was more marketed to
them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup
Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is
getting people from the neighborhoods and not asking them to come to the Loop Become a member
and monitor building permits and violations for your clients - seems very corporate and not at all
accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is
more for professional purposes especially since they are from groups not individuals such as
homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken
as not an ad
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Wonders whether the test would be better targeted to respondents using a scenario-based track and
what they are trying to find Home business siting construction company builder etc
252015 72207 PM
53
Tester
11
Tester Profile (given by tester)
Architect Dropout
Proctored by
Sonja Marziano
What type of device are you using for this test
iPad
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhone pc laptop at home and work
What browser are you using right now
Safari
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps
What information about a property is most useful to you when purchasing a home or other
property
Location access to transit and sidewalks
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Neutral
54
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post
Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile
images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping
drawing custom place
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Clicked on map images (set up as tiles) could not interact with the map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for address tries to pre-populate with option but cannot access those options 915 W
Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is
similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking
which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title
gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling
below the map Top left frame is start gt moves right on the top navigator Jump to screen reader
users SR tag JAWS provides options to bypass or jump to certain sections of the site
What was the most useful
information you found on
this page Why
NA
What was the least useful information you found on this
page Why
NA
In what ways would you improve this Address Snapshot page
Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used
for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog
parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk
score
55
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
Did you find this
information useful
No
Why or why not
NA
Next explore the site and choose something that youre interested in learning about
What did you choose
NA
Tell us why you chose what you did and about your experience
NA
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
NA
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
56
Anything else to add
Maureen will be using her JAWS system and filling out the rest of the test at home
252015 72602 PM
57
Tester
12
Tester Profile (given by tester)
HomeSweet
Proctored by
Daniel X ONeil
What type of device are you using for this test
Dell Latitude E6440
Is this your normal device
that you use everyday
No
If not what is your primary device
Desktop computer at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
By walking or riding around the neighborhood and seeing them
What information about a property is most useful to you when purchasing a home or other
property
Price number of bedrooms condition of the home property tax photographs of interior and exterior--
as many as possible
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Important
58
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like its some sort of real estate website But it is more specific because its going to tell me
about the building and the location As a renter this is very important to me to see as a potential rental
space I see they have school information In Chicago I dont see that as reliable On real estate sites it
is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN
search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and
teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a
neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a
legend In the right hands this can be more and more useful Community organizers and people looking
to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats
delightful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Oh and I can look at whos doing what These are from all over the city If I were more
knowledgable I could use this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a
lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab
Checked on school Checked the info it comported with her knowledge Feels better when the crime is
in someones home
What was the most useful
information you found on
this page Why
The crime info was quite useful
because its interesting I can
use this to show my kid
What was the least useful information you found on this
page Why
The demographics because its not enough information It has a link
to go to the census But Id like to know average incon
In what ways would you improve this Address Snapshot page
59
Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks
indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights
Violations at this address How did I miss this She does not make comments but other people do
Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it
easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier
to read
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
Did you find this
information useful
Yes
Why or why not
Yes useful and fascinating
Next explore the site and choose something that youre interested in learning about
What did you choose
Stays on the map and scrolls south
Tell us why you chose what you did and about your experience
Found the house where her mother was born
OVERALL REVIEW Do you like Chicago
Cityscape
Would you use Chicago Cityscape in the future
60
Yes
Yes
In what ways would you improve Chicago Cityscape
Maybe they need to put a legend with all these little icons for less sophisticated users like me
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Its exciting to see stuff like this
252015 73202 PM
61
Tester
13
Tester Profile (given by tester)
Recurring Student
Proctored by
Christopher Whitaker
What type of device are you using for this test
PC Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhoneiPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you
hear things
What information about a property is most useful to you when purchasing a home or other
property
Utilities and what the average is - is rent including - history of whats happened for the past ten years
(roofs piping electric major issues) Like a complete diagnostic
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Neutral
Property tax Information Neutral
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Very Important
62
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like a place to enter in an address and see an image of the building a brief description and
basics about the community - and also the more political information (like which ward) Throws up a
map - looks like its annotated with constructions
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I entered my own address and it didnt find my address in historical data gives me zone information
light manufacturing Its actually showing the lot next door They just finished construction The area
used to be manufacturing
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
My home address
What was the most useful
information you found on
this page Why
It didnt show any useful info on
my building but interesting to
see nearby permits
What was the least useful information you found on this
page Why
Its kinda difficult - the zoning info is least useful mostly beacuse its
not there
In what ways would you improve this Address Snapshot page
I love historic building and know the history of our building - would like to have seen that Its really
cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what
the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at
2007)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
63
and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
Did you find this
information useful
Yes
Why or why not
I can see myself looking at this to see if something was issued (nearby
construction)
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by
estimated construction costs for the year which is kinda interesting because it shows the one we may be
hearing about the most My sister in law is an architect
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I liked the history information - like landmarks Id want to see some of that in here I find it really
interesting - and I think its important For example Why is this name super-popular (One of the first
64
people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our
building now that area is so built up and different) The schools expanding (Greektown)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Nope
252015 73412 PM
65
Make $20 for a test of a building projects website
Hi ltltFirst Namegtgt
Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website
This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards
Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form
We are planning to be in the Logan Square neighborhood for this test
We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers
For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago
Thanks for being a member of the CUTGroup As usual call or write with questions
Remember if you want to be a part of this test please complete this form
shyshy
Daniel X ONeil(773) 960shy6045
Subscribe Share Past Issues Translate
66
doneilcctorg
Facebook Twitter Website
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67
Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
Subscribe Share Past Issues Translate
68
Daniel X ONeil(773) 960shy6045doneilcctorg
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69
Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
Subscribe Share Past Issues Translate
70
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71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Well its just giving me whats in the Chicagoland area and I can see right away where theyre building
the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of
permit Oh and itll give you the building names Several ways to look at this Clicked to see new
construction This seems pretty real time
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Well its just giving me whats in the Chicagoland area and I can see right away where theyre building
the most (I think that this is permits) OH and then when you click on it - it breaks down what kind of
permit Oh and itll give you the building names Several ways to look at this Clicked to see new
construction This seems pretty real time
Did you find this
information useful
Yes
Why or why not
If I were a builder
Next explore the site and choose something that youre interested in learning about
What did you choose
How do I find out about more history research
Tell us why you chose what you did and about your experience
I just like to know whats in my neighborhood what Im next too - Curious Need to find comparison
charts architects
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
Its simple Pretty user friendly Um I dont know I guess I would -- I dunno Theres something a little
bit She asked who the audience was Could we go on this and go downtown and find major developers
32
They like that it has companies Wanted to cross reference election donations (In particular the Virgin
Hotel)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Something else we tested was more funds
252015 55330 PM
33
Tester
6
Tester Profile (given by tester)
Non-Profit Pro
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Hyperlocal newspapers community groups
What information about a property is most useful to you when purchasing a home or other
property
Proximity to public transportation home value
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Neutral
34
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Gives me a sense of the neighborhood lets me search for a property I might be interested in buying
gives me a full pic of whats going on there
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I checked to see if I could find my house and I couldnt so I figured that Id just browse
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at
neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The
LoopRiver North) I looked up my building and it gives me my alderman demographics of the
neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something
What was the most useful
information you found on
this page Why
The crime map is interesting -
its good to know that there
are no violations
What was the least useful information you found on this
page Why
Populatin wasnt useful because Im unsure what the neighborhood is
In what ways would you improve this Address Snapshot page
Id want violations to pop up first - have a learn moremore resources button Id want that to show up
first
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
35
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
Did you find this
information useful
Yes
Why or why not
Its certainly interesting - its defn intereting to see what types of new
buildings people are looking at
Next explore the site and choose something that youre interested in learning about
What did you choose
Looking at an address on Hamlin that was coded as a demoliation
Tell us why you chose what you did and about your experience
When she clicked the demolition - She saw that it was a nice house - wondering why its got so many
permits - why its being demod Ah she sees that the permit was for new constructin - but they have to
knock it down first Didnt realize the ads were ads at first
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I defn will We decided that we were going to look on Craigslist to find houses and this will let us get
some information in homes being sold by owners - sometimes its hard to get the story out of them
And its kinda fascinating to see new neighborhood
Do you like CUTGroup Did you like this CUTGroup test
36
Yes
Yes
Anything else to add
Works for a non-profit that has a website its interesting to learn how CUTgroup is done
252015 61849 PM
37
Tester
7
Tester Profile (given by tester)
iggys mom
Proctored by
Josh Kalov
What type of device are you using for this test
Dell e6440
Is this your normal device
that you use everyday
No
If not what is your primary device
windows laptop iphone
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
1 - 2 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Reading Logan Square list serv DNA Info
What information about a property is most useful to you when purchasing a home or other
property
Havent purchased before so not sure Previous purchase price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Neutral
Permits at the address Neutral
Violations at the address Important
Historic resources nearby Neutral
38
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
I always go to the map first Shows information on building permits Going to the map is more
interesting
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Navigated around the map on the home page It is easy to click on a point to get more information The
icons make sense Explored permit detail page Wondering how far back map on home page goes (what
is the definition of recent)
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when
they got it
What was the most useful
information you found on
this page Why
Finding the permit information
and getting permit details
Finding the PIN number
What was the least useful information you found on this
page Why
historic info is interesting but maybe not useful
In what ways would you improve this Address Snapshot page
I dont know what historic resources mean The most recent permits are more interesting than the map
and neighborhood data Move above those Nice having the alderman information
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
39
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
Did you find this
information useful
Yes
Why or why not
The ability to specify time frame
Next explore the site and choose something that youre interested in learning about
What did you choose
Permits Dashboard charts Year in Review
Tell us why you chose what you did and about your experience
Pages were not useful to me but might be for contractors or other people
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
The changes on the address snapshot page (moving permits above map and neighborhood data)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Site seems very usable
40
252015 63301 PM
41
Tester
8
Tester Profile (given by tester)
Community advocate AL
Proctored by
Steven Vance
What type of device are you using for this test
Dell (with ZoomText turned off)
Is this your normal device
that you use everyday
No
If not what is your primary device
Laptop at home desktop at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting
theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the
Chamber of Commerce websites or anything like that
What information about a property is most useful to you when purchasing a home or other
property
Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility
Cool things to do (bars) rentcost
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Important
Violations at the address Very Important
42
Historic resources nearby Important
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give
me a bunch of information about that address and the area (or maybe just that particular building but it
talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is
for houses or living spaces or just commercial
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
Its the first thing that came to mind Im curious about what it will say about this place where I live what
information it would show for this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Shows me a picture that I know is correct because thats what it is Its showing me the ward
neighborhood community area points it out on a map Its an interesting looking map [When prompted
he identified them as parcels] Got neighborhood data got property tax info Ive never paid property
tax their property tax bill is the first column there Im not sure what the assessment means Is that the
land or the building because I think it would be worth a lot more than that Its a fairly big building I
dont know what historic resources means I guess some buildings that are listed as having some historic
significance Theres a bunch of Ukrainian churches nearby
What was the most useful
information you found on
this page Why
Assessments and property
taxes would be important if I
were to live in this
neighborhood I would want to
know how much property
taxes Rent would be great
because it eats up 20-50 of
What was the least useful information you found on this
page Why
The permits stuff is kind of dry information Upgrade balcony Not
too necessary for me to know that
43
peoples income
In what ways would you improve this Address Snapshot page
Schools Ah its there I didnt look too closely there I see that these are schools where theyre
guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school
means All of this is cryptic
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
Did you find this
information useful
No
Why or why not
There was some issues finding the right place to type in a
neighborhood and where to input an address The list view of this (on
Places) is a little lengthy
Next explore the site and choose something that youre interested in learning about
What did you choose
Demolitions Tracker
44
Tell us why you chose what you did and about your experience
Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews
showing up and people there squatting when the demolition crews Im curious how many buildings get
destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a
nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I think its cool pretty interesting it would be more applicable er worthwhile for developers and
homeowners people moving less familiar with the city Fortunately my roommates did the leg work
finding this place we have a really cool landlord Moving sucks so you dont want to deal with that
Maybe down the line at some point I personally have no idea how good a school is That one that I walk
by a million times I dont know anything about it
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Less applicable to day to day life compared to the transit app I think I did one other with restaurant
inspection results (that was interesting but I havent used that at all)
252015 63416 PM
45
Tester
9
Tester Profile (given by tester)
First time looker
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
A lot of new restaurants coming in - maybe the grocery stores
What information about a property is most useful to you when purchasing a home or other
property
The price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Neutral
Violations at the address Very Important
Historic resources nearby Not at all important
46
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
For me I think its a map for looking for an address Notices the map first The map is very good here I
think that the picture is maybe should be bigger than the map - otherwise Im looking for some
directions website (Navigation website)
Explore the site Whats the first thing you do
Clicked on new permit picture
Tell us more about the first thing you did
Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK
ITS PART OF THE SITE) Theres not really any information I can see here The address that was
returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south
loop)
What was the most useful
information you found on
this page Why
Theres zoning information
here that tells me something
But its not useful to me
What was the least useful information you found on this
page Why
Not sure
In what ways would you improve this Address Snapshot page
List some more information here (Tester sees the neighborhood information) - I would like to know
the property information tax info neighborhood data
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
47
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
Did you find this
information useful
Yes
Why or why not
More clear to me - more logic I think If I see the place first I dont
know where it is The address number doesnt give me that
impression
Next explore the site and choose something that youre interested in learning about
What did you choose
Im wondering why the picture is changing
Tell us why you chose what you did and about your experience
Its kinda weird the pictures keep changing (The one showing the latest permit)
OVERALL REVIEW Do you like Chicago
Cityscape
No
Would you use Chicago Cityscape in the future
No
In what ways would you improve Chicago Cityscape
I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a
lot of words to read It might be useful because theres a lot of information - but if I just want to see
something I want to see then probably not my first choice Id still take a look (For the home we use
Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for
what I want to purchase So I think the picinformation drags too much of my attention Although I like
the map same thing I just realized that the search bar is the most important
48
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I think this website I need more time to explore It looks good for now - like the map the most But I
think the map is kinda too big for the first page Because its a home purchasing website Ill just type the
address where i want to buy I
252015 71125 PM
49
Tester
10
Tester Profile (given by tester)
Chicago Explorer
Proctored by
Daniel Ronan
What type of device are you using for this test
Dell Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iphone5 MacBook Pro at home
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info
Chicago
What information about a property is most useful to you when purchasing a home or other
property
Assuming location is first then price condition of property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Very Important
Historic resources nearby Neutral
50
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer
targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an
industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I
can get more information as a member seems like it - access to more data Announces more permits
that are entered
Explore the site Whats the first thing you do
Recent New Construction Permit Search is also very prominent
Tell us more about the first thing you did
Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this
part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it
looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in
West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to
be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info
- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The
pin on the map is not quite accurate but it says that the location is approximate
What was the most useful
information you found on
this page Why
The neighborhood data is
probably the most valuable
demographics schools
What was the least useful information you found on this
page Why
A lot of nearby information if I was looking for one address doesnt
think at all of the permits nearby would be that helpful information
balance seems off with this address and nearby permits
In what ways would you improve this Address Snapshot page
Headlines - Building information headline could encompass all the info on the page so it would be wise
to change this title There could be a more specific label such as Historic and Zoning information
51
Disappointed there was no historic resources survey information so that surprised me the fact that
there is none seems weird
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
Did you find this
information useful
Yes
Why or why not
Yes seeing the history of the neighborhood through permits is
interesting she thinks she could explore if she was starting a business
or looking for a property it would be useful I would be someone
who would not look for the last 14 days
Next explore the site and choose something that youre interested in learning about
What did you choose
New two story climbing wall [ADDRESS REMOVED]
Tell us why you chose what you did and about your experience
52
Caught her attention because it had a light blue pin Something that is slightly unusual - a two story
climbing activity
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
It seems very oriented to construction information not at all as marketable as sites such as Apartment
Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home
buying everyday Someone as interested in Chicago might like this more if it was more marketed to
them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup
Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is
getting people from the neighborhoods and not asking them to come to the Loop Become a member
and monitor building permits and violations for your clients - seems very corporate and not at all
accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is
more for professional purposes especially since they are from groups not individuals such as
homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken
as not an ad
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Wonders whether the test would be better targeted to respondents using a scenario-based track and
what they are trying to find Home business siting construction company builder etc
252015 72207 PM
53
Tester
11
Tester Profile (given by tester)
Architect Dropout
Proctored by
Sonja Marziano
What type of device are you using for this test
iPad
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhone pc laptop at home and work
What browser are you using right now
Safari
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps
What information about a property is most useful to you when purchasing a home or other
property
Location access to transit and sidewalks
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Neutral
54
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post
Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile
images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping
drawing custom place
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Clicked on map images (set up as tiles) could not interact with the map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for address tries to pre-populate with option but cannot access those options 915 W
Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is
similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking
which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title
gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling
below the map Top left frame is start gt moves right on the top navigator Jump to screen reader
users SR tag JAWS provides options to bypass or jump to certain sections of the site
What was the most useful
information you found on
this page Why
NA
What was the least useful information you found on this
page Why
NA
In what ways would you improve this Address Snapshot page
Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used
for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog
parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk
score
55
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
Did you find this
information useful
No
Why or why not
NA
Next explore the site and choose something that youre interested in learning about
What did you choose
NA
Tell us why you chose what you did and about your experience
NA
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
NA
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
56
Anything else to add
Maureen will be using her JAWS system and filling out the rest of the test at home
252015 72602 PM
57
Tester
12
Tester Profile (given by tester)
HomeSweet
Proctored by
Daniel X ONeil
What type of device are you using for this test
Dell Latitude E6440
Is this your normal device
that you use everyday
No
If not what is your primary device
Desktop computer at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
By walking or riding around the neighborhood and seeing them
What information about a property is most useful to you when purchasing a home or other
property
Price number of bedrooms condition of the home property tax photographs of interior and exterior--
as many as possible
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Important
58
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like its some sort of real estate website But it is more specific because its going to tell me
about the building and the location As a renter this is very important to me to see as a potential rental
space I see they have school information In Chicago I dont see that as reliable On real estate sites it
is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN
search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and
teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a
neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a
legend In the right hands this can be more and more useful Community organizers and people looking
to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats
delightful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Oh and I can look at whos doing what These are from all over the city If I were more
knowledgable I could use this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a
lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab
Checked on school Checked the info it comported with her knowledge Feels better when the crime is
in someones home
What was the most useful
information you found on
this page Why
The crime info was quite useful
because its interesting I can
use this to show my kid
What was the least useful information you found on this
page Why
The demographics because its not enough information It has a link
to go to the census But Id like to know average incon
In what ways would you improve this Address Snapshot page
59
Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks
indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights
Violations at this address How did I miss this She does not make comments but other people do
Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it
easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier
to read
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
Did you find this
information useful
Yes
Why or why not
Yes useful and fascinating
Next explore the site and choose something that youre interested in learning about
What did you choose
Stays on the map and scrolls south
Tell us why you chose what you did and about your experience
Found the house where her mother was born
OVERALL REVIEW Do you like Chicago
Cityscape
Would you use Chicago Cityscape in the future
60
Yes
Yes
In what ways would you improve Chicago Cityscape
Maybe they need to put a legend with all these little icons for less sophisticated users like me
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Its exciting to see stuff like this
252015 73202 PM
61
Tester
13
Tester Profile (given by tester)
Recurring Student
Proctored by
Christopher Whitaker
What type of device are you using for this test
PC Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhoneiPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you
hear things
What information about a property is most useful to you when purchasing a home or other
property
Utilities and what the average is - is rent including - history of whats happened for the past ten years
(roofs piping electric major issues) Like a complete diagnostic
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Neutral
Property tax Information Neutral
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Very Important
62
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like a place to enter in an address and see an image of the building a brief description and
basics about the community - and also the more political information (like which ward) Throws up a
map - looks like its annotated with constructions
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I entered my own address and it didnt find my address in historical data gives me zone information
light manufacturing Its actually showing the lot next door They just finished construction The area
used to be manufacturing
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
My home address
What was the most useful
information you found on
this page Why
It didnt show any useful info on
my building but interesting to
see nearby permits
What was the least useful information you found on this
page Why
Its kinda difficult - the zoning info is least useful mostly beacuse its
not there
In what ways would you improve this Address Snapshot page
I love historic building and know the history of our building - would like to have seen that Its really
cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what
the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at
2007)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
63
and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
Did you find this
information useful
Yes
Why or why not
I can see myself looking at this to see if something was issued (nearby
construction)
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by
estimated construction costs for the year which is kinda interesting because it shows the one we may be
hearing about the most My sister in law is an architect
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I liked the history information - like landmarks Id want to see some of that in here I find it really
interesting - and I think its important For example Why is this name super-popular (One of the first
64
people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our
building now that area is so built up and different) The schools expanding (Greektown)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Nope
252015 73412 PM
65
Make $20 for a test of a building projects website
Hi ltltFirst Namegtgt
Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website
This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards
Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form
We are planning to be in the Logan Square neighborhood for this test
We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers
For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago
Thanks for being a member of the CUTGroup As usual call or write with questions
Remember if you want to be a part of this test please complete this form
shyshy
Daniel X ONeil(773) 960shy6045
Subscribe Share Past Issues Translate
66
doneilcctorg
Facebook Twitter Website
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Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
Subscribe Share Past Issues Translate
68
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69
Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
Subscribe Share Past Issues Translate
70
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0 0 0
71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
They like that it has companies Wanted to cross reference election donations (In particular the Virgin
Hotel)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Something else we tested was more funds
252015 55330 PM
33
Tester
6
Tester Profile (given by tester)
Non-Profit Pro
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Hyperlocal newspapers community groups
What information about a property is most useful to you when purchasing a home or other
property
Proximity to public transportation home value
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Neutral
34
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Gives me a sense of the neighborhood lets me search for a property I might be interested in buying
gives me a full pic of whats going on there
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I checked to see if I could find my house and I couldnt so I figured that Id just browse
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at
neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The
LoopRiver North) I looked up my building and it gives me my alderman demographics of the
neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something
What was the most useful
information you found on
this page Why
The crime map is interesting -
its good to know that there
are no violations
What was the least useful information you found on this
page Why
Populatin wasnt useful because Im unsure what the neighborhood is
In what ways would you improve this Address Snapshot page
Id want violations to pop up first - have a learn moremore resources button Id want that to show up
first
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
35
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
Did you find this
information useful
Yes
Why or why not
Its certainly interesting - its defn intereting to see what types of new
buildings people are looking at
Next explore the site and choose something that youre interested in learning about
What did you choose
Looking at an address on Hamlin that was coded as a demoliation
Tell us why you chose what you did and about your experience
When she clicked the demolition - She saw that it was a nice house - wondering why its got so many
permits - why its being demod Ah she sees that the permit was for new constructin - but they have to
knock it down first Didnt realize the ads were ads at first
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I defn will We decided that we were going to look on Craigslist to find houses and this will let us get
some information in homes being sold by owners - sometimes its hard to get the story out of them
And its kinda fascinating to see new neighborhood
Do you like CUTGroup Did you like this CUTGroup test
36
Yes
Yes
Anything else to add
Works for a non-profit that has a website its interesting to learn how CUTgroup is done
252015 61849 PM
37
Tester
7
Tester Profile (given by tester)
iggys mom
Proctored by
Josh Kalov
What type of device are you using for this test
Dell e6440
Is this your normal device
that you use everyday
No
If not what is your primary device
windows laptop iphone
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
1 - 2 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Reading Logan Square list serv DNA Info
What information about a property is most useful to you when purchasing a home or other
property
Havent purchased before so not sure Previous purchase price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Neutral
Permits at the address Neutral
Violations at the address Important
Historic resources nearby Neutral
38
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
I always go to the map first Shows information on building permits Going to the map is more
interesting
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Navigated around the map on the home page It is easy to click on a point to get more information The
icons make sense Explored permit detail page Wondering how far back map on home page goes (what
is the definition of recent)
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when
they got it
What was the most useful
information you found on
this page Why
Finding the permit information
and getting permit details
Finding the PIN number
What was the least useful information you found on this
page Why
historic info is interesting but maybe not useful
In what ways would you improve this Address Snapshot page
I dont know what historic resources mean The most recent permits are more interesting than the map
and neighborhood data Move above those Nice having the alderman information
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
39
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
Did you find this
information useful
Yes
Why or why not
The ability to specify time frame
Next explore the site and choose something that youre interested in learning about
What did you choose
Permits Dashboard charts Year in Review
Tell us why you chose what you did and about your experience
Pages were not useful to me but might be for contractors or other people
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
The changes on the address snapshot page (moving permits above map and neighborhood data)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Site seems very usable
40
252015 63301 PM
41
Tester
8
Tester Profile (given by tester)
Community advocate AL
Proctored by
Steven Vance
What type of device are you using for this test
Dell (with ZoomText turned off)
Is this your normal device
that you use everyday
No
If not what is your primary device
Laptop at home desktop at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting
theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the
Chamber of Commerce websites or anything like that
What information about a property is most useful to you when purchasing a home or other
property
Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility
Cool things to do (bars) rentcost
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Important
Violations at the address Very Important
42
Historic resources nearby Important
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give
me a bunch of information about that address and the area (or maybe just that particular building but it
talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is
for houses or living spaces or just commercial
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
Its the first thing that came to mind Im curious about what it will say about this place where I live what
information it would show for this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Shows me a picture that I know is correct because thats what it is Its showing me the ward
neighborhood community area points it out on a map Its an interesting looking map [When prompted
he identified them as parcels] Got neighborhood data got property tax info Ive never paid property
tax their property tax bill is the first column there Im not sure what the assessment means Is that the
land or the building because I think it would be worth a lot more than that Its a fairly big building I
dont know what historic resources means I guess some buildings that are listed as having some historic
significance Theres a bunch of Ukrainian churches nearby
What was the most useful
information you found on
this page Why
Assessments and property
taxes would be important if I
were to live in this
neighborhood I would want to
know how much property
taxes Rent would be great
because it eats up 20-50 of
What was the least useful information you found on this
page Why
The permits stuff is kind of dry information Upgrade balcony Not
too necessary for me to know that
43
peoples income
In what ways would you improve this Address Snapshot page
Schools Ah its there I didnt look too closely there I see that these are schools where theyre
guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school
means All of this is cryptic
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
Did you find this
information useful
No
Why or why not
There was some issues finding the right place to type in a
neighborhood and where to input an address The list view of this (on
Places) is a little lengthy
Next explore the site and choose something that youre interested in learning about
What did you choose
Demolitions Tracker
44
Tell us why you chose what you did and about your experience
Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews
showing up and people there squatting when the demolition crews Im curious how many buildings get
destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a
nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I think its cool pretty interesting it would be more applicable er worthwhile for developers and
homeowners people moving less familiar with the city Fortunately my roommates did the leg work
finding this place we have a really cool landlord Moving sucks so you dont want to deal with that
Maybe down the line at some point I personally have no idea how good a school is That one that I walk
by a million times I dont know anything about it
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Less applicable to day to day life compared to the transit app I think I did one other with restaurant
inspection results (that was interesting but I havent used that at all)
252015 63416 PM
45
Tester
9
Tester Profile (given by tester)
First time looker
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
A lot of new restaurants coming in - maybe the grocery stores
What information about a property is most useful to you when purchasing a home or other
property
The price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Neutral
Violations at the address Very Important
Historic resources nearby Not at all important
46
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
For me I think its a map for looking for an address Notices the map first The map is very good here I
think that the picture is maybe should be bigger than the map - otherwise Im looking for some
directions website (Navigation website)
Explore the site Whats the first thing you do
Clicked on new permit picture
Tell us more about the first thing you did
Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK
ITS PART OF THE SITE) Theres not really any information I can see here The address that was
returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south
loop)
What was the most useful
information you found on
this page Why
Theres zoning information
here that tells me something
But its not useful to me
What was the least useful information you found on this
page Why
Not sure
In what ways would you improve this Address Snapshot page
List some more information here (Tester sees the neighborhood information) - I would like to know
the property information tax info neighborhood data
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
47
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
Did you find this
information useful
Yes
Why or why not
More clear to me - more logic I think If I see the place first I dont
know where it is The address number doesnt give me that
impression
Next explore the site and choose something that youre interested in learning about
What did you choose
Im wondering why the picture is changing
Tell us why you chose what you did and about your experience
Its kinda weird the pictures keep changing (The one showing the latest permit)
OVERALL REVIEW Do you like Chicago
Cityscape
No
Would you use Chicago Cityscape in the future
No
In what ways would you improve Chicago Cityscape
I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a
lot of words to read It might be useful because theres a lot of information - but if I just want to see
something I want to see then probably not my first choice Id still take a look (For the home we use
Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for
what I want to purchase So I think the picinformation drags too much of my attention Although I like
the map same thing I just realized that the search bar is the most important
48
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I think this website I need more time to explore It looks good for now - like the map the most But I
think the map is kinda too big for the first page Because its a home purchasing website Ill just type the
address where i want to buy I
252015 71125 PM
49
Tester
10
Tester Profile (given by tester)
Chicago Explorer
Proctored by
Daniel Ronan
What type of device are you using for this test
Dell Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iphone5 MacBook Pro at home
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info
Chicago
What information about a property is most useful to you when purchasing a home or other
property
Assuming location is first then price condition of property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Very Important
Historic resources nearby Neutral
50
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer
targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an
industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I
can get more information as a member seems like it - access to more data Announces more permits
that are entered
Explore the site Whats the first thing you do
Recent New Construction Permit Search is also very prominent
Tell us more about the first thing you did
Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this
part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it
looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in
West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to
be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info
- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The
pin on the map is not quite accurate but it says that the location is approximate
What was the most useful
information you found on
this page Why
The neighborhood data is
probably the most valuable
demographics schools
What was the least useful information you found on this
page Why
A lot of nearby information if I was looking for one address doesnt
think at all of the permits nearby would be that helpful information
balance seems off with this address and nearby permits
In what ways would you improve this Address Snapshot page
Headlines - Building information headline could encompass all the info on the page so it would be wise
to change this title There could be a more specific label such as Historic and Zoning information
51
Disappointed there was no historic resources survey information so that surprised me the fact that
there is none seems weird
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
Did you find this
information useful
Yes
Why or why not
Yes seeing the history of the neighborhood through permits is
interesting she thinks she could explore if she was starting a business
or looking for a property it would be useful I would be someone
who would not look for the last 14 days
Next explore the site and choose something that youre interested in learning about
What did you choose
New two story climbing wall [ADDRESS REMOVED]
Tell us why you chose what you did and about your experience
52
Caught her attention because it had a light blue pin Something that is slightly unusual - a two story
climbing activity
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
It seems very oriented to construction information not at all as marketable as sites such as Apartment
Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home
buying everyday Someone as interested in Chicago might like this more if it was more marketed to
them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup
Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is
getting people from the neighborhoods and not asking them to come to the Loop Become a member
and monitor building permits and violations for your clients - seems very corporate and not at all
accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is
more for professional purposes especially since they are from groups not individuals such as
homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken
as not an ad
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Wonders whether the test would be better targeted to respondents using a scenario-based track and
what they are trying to find Home business siting construction company builder etc
252015 72207 PM
53
Tester
11
Tester Profile (given by tester)
Architect Dropout
Proctored by
Sonja Marziano
What type of device are you using for this test
iPad
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhone pc laptop at home and work
What browser are you using right now
Safari
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps
What information about a property is most useful to you when purchasing a home or other
property
Location access to transit and sidewalks
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Neutral
54
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post
Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile
images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping
drawing custom place
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Clicked on map images (set up as tiles) could not interact with the map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for address tries to pre-populate with option but cannot access those options 915 W
Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is
similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking
which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title
gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling
below the map Top left frame is start gt moves right on the top navigator Jump to screen reader
users SR tag JAWS provides options to bypass or jump to certain sections of the site
What was the most useful
information you found on
this page Why
NA
What was the least useful information you found on this
page Why
NA
In what ways would you improve this Address Snapshot page
Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used
for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog
parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk
score
55
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
Did you find this
information useful
No
Why or why not
NA
Next explore the site and choose something that youre interested in learning about
What did you choose
NA
Tell us why you chose what you did and about your experience
NA
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
NA
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
56
Anything else to add
Maureen will be using her JAWS system and filling out the rest of the test at home
252015 72602 PM
57
Tester
12
Tester Profile (given by tester)
HomeSweet
Proctored by
Daniel X ONeil
What type of device are you using for this test
Dell Latitude E6440
Is this your normal device
that you use everyday
No
If not what is your primary device
Desktop computer at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
By walking or riding around the neighborhood and seeing them
What information about a property is most useful to you when purchasing a home or other
property
Price number of bedrooms condition of the home property tax photographs of interior and exterior--
as many as possible
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Important
58
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like its some sort of real estate website But it is more specific because its going to tell me
about the building and the location As a renter this is very important to me to see as a potential rental
space I see they have school information In Chicago I dont see that as reliable On real estate sites it
is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN
search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and
teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a
neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a
legend In the right hands this can be more and more useful Community organizers and people looking
to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats
delightful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Oh and I can look at whos doing what These are from all over the city If I were more
knowledgable I could use this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a
lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab
Checked on school Checked the info it comported with her knowledge Feels better when the crime is
in someones home
What was the most useful
information you found on
this page Why
The crime info was quite useful
because its interesting I can
use this to show my kid
What was the least useful information you found on this
page Why
The demographics because its not enough information It has a link
to go to the census But Id like to know average incon
In what ways would you improve this Address Snapshot page
59
Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks
indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights
Violations at this address How did I miss this She does not make comments but other people do
Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it
easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier
to read
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
Did you find this
information useful
Yes
Why or why not
Yes useful and fascinating
Next explore the site and choose something that youre interested in learning about
What did you choose
Stays on the map and scrolls south
Tell us why you chose what you did and about your experience
Found the house where her mother was born
OVERALL REVIEW Do you like Chicago
Cityscape
Would you use Chicago Cityscape in the future
60
Yes
Yes
In what ways would you improve Chicago Cityscape
Maybe they need to put a legend with all these little icons for less sophisticated users like me
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Its exciting to see stuff like this
252015 73202 PM
61
Tester
13
Tester Profile (given by tester)
Recurring Student
Proctored by
Christopher Whitaker
What type of device are you using for this test
PC Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhoneiPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you
hear things
What information about a property is most useful to you when purchasing a home or other
property
Utilities and what the average is - is rent including - history of whats happened for the past ten years
(roofs piping electric major issues) Like a complete diagnostic
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Neutral
Property tax Information Neutral
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Very Important
62
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like a place to enter in an address and see an image of the building a brief description and
basics about the community - and also the more political information (like which ward) Throws up a
map - looks like its annotated with constructions
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I entered my own address and it didnt find my address in historical data gives me zone information
light manufacturing Its actually showing the lot next door They just finished construction The area
used to be manufacturing
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
My home address
What was the most useful
information you found on
this page Why
It didnt show any useful info on
my building but interesting to
see nearby permits
What was the least useful information you found on this
page Why
Its kinda difficult - the zoning info is least useful mostly beacuse its
not there
In what ways would you improve this Address Snapshot page
I love historic building and know the history of our building - would like to have seen that Its really
cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what
the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at
2007)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
63
and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
Did you find this
information useful
Yes
Why or why not
I can see myself looking at this to see if something was issued (nearby
construction)
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by
estimated construction costs for the year which is kinda interesting because it shows the one we may be
hearing about the most My sister in law is an architect
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I liked the history information - like landmarks Id want to see some of that in here I find it really
interesting - and I think its important For example Why is this name super-popular (One of the first
64
people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our
building now that area is so built up and different) The schools expanding (Greektown)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Nope
252015 73412 PM
65
Make $20 for a test of a building projects website
Hi ltltFirst Namegtgt
Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website
This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards
Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form
We are planning to be in the Logan Square neighborhood for this test
We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers
For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago
Thanks for being a member of the CUTGroup As usual call or write with questions
Remember if you want to be a part of this test please complete this form
shyshy
Daniel X ONeil(773) 960shy6045
Subscribe Share Past Issues Translate
66
doneilcctorg
Facebook Twitter Website
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67
Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
Subscribe Share Past Issues Translate
68
Daniel X ONeil(773) 960shy6045doneilcctorg
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69
Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
Subscribe Share Past Issues Translate
70
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0 0 0
71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
Tester
6
Tester Profile (given by tester)
Non-Profit Pro
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Hyperlocal newspapers community groups
What information about a property is most useful to you when purchasing a home or other
property
Proximity to public transportation home value
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Very Important
Violations at the address Very Important
Historic resources nearby Neutral
34
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Gives me a sense of the neighborhood lets me search for a property I might be interested in buying
gives me a full pic of whats going on there
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I checked to see if I could find my house and I couldnt so I figured that Id just browse
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at
neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The
LoopRiver North) I looked up my building and it gives me my alderman demographics of the
neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something
What was the most useful
information you found on
this page Why
The crime map is interesting -
its good to know that there
are no violations
What was the least useful information you found on this
page Why
Populatin wasnt useful because Im unsure what the neighborhood is
In what ways would you improve this Address Snapshot page
Id want violations to pop up first - have a learn moremore resources button Id want that to show up
first
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
35
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
Did you find this
information useful
Yes
Why or why not
Its certainly interesting - its defn intereting to see what types of new
buildings people are looking at
Next explore the site and choose something that youre interested in learning about
What did you choose
Looking at an address on Hamlin that was coded as a demoliation
Tell us why you chose what you did and about your experience
When she clicked the demolition - She saw that it was a nice house - wondering why its got so many
permits - why its being demod Ah she sees that the permit was for new constructin - but they have to
knock it down first Didnt realize the ads were ads at first
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I defn will We decided that we were going to look on Craigslist to find houses and this will let us get
some information in homes being sold by owners - sometimes its hard to get the story out of them
And its kinda fascinating to see new neighborhood
Do you like CUTGroup Did you like this CUTGroup test
36
Yes
Yes
Anything else to add
Works for a non-profit that has a website its interesting to learn how CUTgroup is done
252015 61849 PM
37
Tester
7
Tester Profile (given by tester)
iggys mom
Proctored by
Josh Kalov
What type of device are you using for this test
Dell e6440
Is this your normal device
that you use everyday
No
If not what is your primary device
windows laptop iphone
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
1 - 2 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Reading Logan Square list serv DNA Info
What information about a property is most useful to you when purchasing a home or other
property
Havent purchased before so not sure Previous purchase price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Neutral
Permits at the address Neutral
Violations at the address Important
Historic resources nearby Neutral
38
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
I always go to the map first Shows information on building permits Going to the map is more
interesting
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Navigated around the map on the home page It is easy to click on a point to get more information The
icons make sense Explored permit detail page Wondering how far back map on home page goes (what
is the definition of recent)
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when
they got it
What was the most useful
information you found on
this page Why
Finding the permit information
and getting permit details
Finding the PIN number
What was the least useful information you found on this
page Why
historic info is interesting but maybe not useful
In what ways would you improve this Address Snapshot page
I dont know what historic resources mean The most recent permits are more interesting than the map
and neighborhood data Move above those Nice having the alderman information
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
39
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
Did you find this
information useful
Yes
Why or why not
The ability to specify time frame
Next explore the site and choose something that youre interested in learning about
What did you choose
Permits Dashboard charts Year in Review
Tell us why you chose what you did and about your experience
Pages were not useful to me but might be for contractors or other people
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
The changes on the address snapshot page (moving permits above map and neighborhood data)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Site seems very usable
40
252015 63301 PM
41
Tester
8
Tester Profile (given by tester)
Community advocate AL
Proctored by
Steven Vance
What type of device are you using for this test
Dell (with ZoomText turned off)
Is this your normal device
that you use everyday
No
If not what is your primary device
Laptop at home desktop at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting
theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the
Chamber of Commerce websites or anything like that
What information about a property is most useful to you when purchasing a home or other
property
Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility
Cool things to do (bars) rentcost
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Important
Violations at the address Very Important
42
Historic resources nearby Important
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give
me a bunch of information about that address and the area (or maybe just that particular building but it
talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is
for houses or living spaces or just commercial
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
Its the first thing that came to mind Im curious about what it will say about this place where I live what
information it would show for this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Shows me a picture that I know is correct because thats what it is Its showing me the ward
neighborhood community area points it out on a map Its an interesting looking map [When prompted
he identified them as parcels] Got neighborhood data got property tax info Ive never paid property
tax their property tax bill is the first column there Im not sure what the assessment means Is that the
land or the building because I think it would be worth a lot more than that Its a fairly big building I
dont know what historic resources means I guess some buildings that are listed as having some historic
significance Theres a bunch of Ukrainian churches nearby
What was the most useful
information you found on
this page Why
Assessments and property
taxes would be important if I
were to live in this
neighborhood I would want to
know how much property
taxes Rent would be great
because it eats up 20-50 of
What was the least useful information you found on this
page Why
The permits stuff is kind of dry information Upgrade balcony Not
too necessary for me to know that
43
peoples income
In what ways would you improve this Address Snapshot page
Schools Ah its there I didnt look too closely there I see that these are schools where theyre
guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school
means All of this is cryptic
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
Did you find this
information useful
No
Why or why not
There was some issues finding the right place to type in a
neighborhood and where to input an address The list view of this (on
Places) is a little lengthy
Next explore the site and choose something that youre interested in learning about
What did you choose
Demolitions Tracker
44
Tell us why you chose what you did and about your experience
Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews
showing up and people there squatting when the demolition crews Im curious how many buildings get
destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a
nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I think its cool pretty interesting it would be more applicable er worthwhile for developers and
homeowners people moving less familiar with the city Fortunately my roommates did the leg work
finding this place we have a really cool landlord Moving sucks so you dont want to deal with that
Maybe down the line at some point I personally have no idea how good a school is That one that I walk
by a million times I dont know anything about it
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Less applicable to day to day life compared to the transit app I think I did one other with restaurant
inspection results (that was interesting but I havent used that at all)
252015 63416 PM
45
Tester
9
Tester Profile (given by tester)
First time looker
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
A lot of new restaurants coming in - maybe the grocery stores
What information about a property is most useful to you when purchasing a home or other
property
The price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Neutral
Violations at the address Very Important
Historic resources nearby Not at all important
46
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
For me I think its a map for looking for an address Notices the map first The map is very good here I
think that the picture is maybe should be bigger than the map - otherwise Im looking for some
directions website (Navigation website)
Explore the site Whats the first thing you do
Clicked on new permit picture
Tell us more about the first thing you did
Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK
ITS PART OF THE SITE) Theres not really any information I can see here The address that was
returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south
loop)
What was the most useful
information you found on
this page Why
Theres zoning information
here that tells me something
But its not useful to me
What was the least useful information you found on this
page Why
Not sure
In what ways would you improve this Address Snapshot page
List some more information here (Tester sees the neighborhood information) - I would like to know
the property information tax info neighborhood data
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
47
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
Did you find this
information useful
Yes
Why or why not
More clear to me - more logic I think If I see the place first I dont
know where it is The address number doesnt give me that
impression
Next explore the site and choose something that youre interested in learning about
What did you choose
Im wondering why the picture is changing
Tell us why you chose what you did and about your experience
Its kinda weird the pictures keep changing (The one showing the latest permit)
OVERALL REVIEW Do you like Chicago
Cityscape
No
Would you use Chicago Cityscape in the future
No
In what ways would you improve Chicago Cityscape
I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a
lot of words to read It might be useful because theres a lot of information - but if I just want to see
something I want to see then probably not my first choice Id still take a look (For the home we use
Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for
what I want to purchase So I think the picinformation drags too much of my attention Although I like
the map same thing I just realized that the search bar is the most important
48
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I think this website I need more time to explore It looks good for now - like the map the most But I
think the map is kinda too big for the first page Because its a home purchasing website Ill just type the
address where i want to buy I
252015 71125 PM
49
Tester
10
Tester Profile (given by tester)
Chicago Explorer
Proctored by
Daniel Ronan
What type of device are you using for this test
Dell Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iphone5 MacBook Pro at home
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info
Chicago
What information about a property is most useful to you when purchasing a home or other
property
Assuming location is first then price condition of property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Very Important
Historic resources nearby Neutral
50
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer
targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an
industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I
can get more information as a member seems like it - access to more data Announces more permits
that are entered
Explore the site Whats the first thing you do
Recent New Construction Permit Search is also very prominent
Tell us more about the first thing you did
Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this
part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it
looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in
West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to
be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info
- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The
pin on the map is not quite accurate but it says that the location is approximate
What was the most useful
information you found on
this page Why
The neighborhood data is
probably the most valuable
demographics schools
What was the least useful information you found on this
page Why
A lot of nearby information if I was looking for one address doesnt
think at all of the permits nearby would be that helpful information
balance seems off with this address and nearby permits
In what ways would you improve this Address Snapshot page
Headlines - Building information headline could encompass all the info on the page so it would be wise
to change this title There could be a more specific label such as Historic and Zoning information
51
Disappointed there was no historic resources survey information so that surprised me the fact that
there is none seems weird
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
Did you find this
information useful
Yes
Why or why not
Yes seeing the history of the neighborhood through permits is
interesting she thinks she could explore if she was starting a business
or looking for a property it would be useful I would be someone
who would not look for the last 14 days
Next explore the site and choose something that youre interested in learning about
What did you choose
New two story climbing wall [ADDRESS REMOVED]
Tell us why you chose what you did and about your experience
52
Caught her attention because it had a light blue pin Something that is slightly unusual - a two story
climbing activity
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
It seems very oriented to construction information not at all as marketable as sites such as Apartment
Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home
buying everyday Someone as interested in Chicago might like this more if it was more marketed to
them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup
Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is
getting people from the neighborhoods and not asking them to come to the Loop Become a member
and monitor building permits and violations for your clients - seems very corporate and not at all
accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is
more for professional purposes especially since they are from groups not individuals such as
homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken
as not an ad
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Wonders whether the test would be better targeted to respondents using a scenario-based track and
what they are trying to find Home business siting construction company builder etc
252015 72207 PM
53
Tester
11
Tester Profile (given by tester)
Architect Dropout
Proctored by
Sonja Marziano
What type of device are you using for this test
iPad
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhone pc laptop at home and work
What browser are you using right now
Safari
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps
What information about a property is most useful to you when purchasing a home or other
property
Location access to transit and sidewalks
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Neutral
54
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post
Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile
images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping
drawing custom place
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Clicked on map images (set up as tiles) could not interact with the map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for address tries to pre-populate with option but cannot access those options 915 W
Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is
similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking
which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title
gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling
below the map Top left frame is start gt moves right on the top navigator Jump to screen reader
users SR tag JAWS provides options to bypass or jump to certain sections of the site
What was the most useful
information you found on
this page Why
NA
What was the least useful information you found on this
page Why
NA
In what ways would you improve this Address Snapshot page
Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used
for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog
parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk
score
55
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
Did you find this
information useful
No
Why or why not
NA
Next explore the site and choose something that youre interested in learning about
What did you choose
NA
Tell us why you chose what you did and about your experience
NA
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
NA
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
56
Anything else to add
Maureen will be using her JAWS system and filling out the rest of the test at home
252015 72602 PM
57
Tester
12
Tester Profile (given by tester)
HomeSweet
Proctored by
Daniel X ONeil
What type of device are you using for this test
Dell Latitude E6440
Is this your normal device
that you use everyday
No
If not what is your primary device
Desktop computer at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
By walking or riding around the neighborhood and seeing them
What information about a property is most useful to you when purchasing a home or other
property
Price number of bedrooms condition of the home property tax photographs of interior and exterior--
as many as possible
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Important
58
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like its some sort of real estate website But it is more specific because its going to tell me
about the building and the location As a renter this is very important to me to see as a potential rental
space I see they have school information In Chicago I dont see that as reliable On real estate sites it
is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN
search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and
teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a
neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a
legend In the right hands this can be more and more useful Community organizers and people looking
to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats
delightful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Oh and I can look at whos doing what These are from all over the city If I were more
knowledgable I could use this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a
lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab
Checked on school Checked the info it comported with her knowledge Feels better when the crime is
in someones home
What was the most useful
information you found on
this page Why
The crime info was quite useful
because its interesting I can
use this to show my kid
What was the least useful information you found on this
page Why
The demographics because its not enough information It has a link
to go to the census But Id like to know average incon
In what ways would you improve this Address Snapshot page
59
Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks
indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights
Violations at this address How did I miss this She does not make comments but other people do
Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it
easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier
to read
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
Did you find this
information useful
Yes
Why or why not
Yes useful and fascinating
Next explore the site and choose something that youre interested in learning about
What did you choose
Stays on the map and scrolls south
Tell us why you chose what you did and about your experience
Found the house where her mother was born
OVERALL REVIEW Do you like Chicago
Cityscape
Would you use Chicago Cityscape in the future
60
Yes
Yes
In what ways would you improve Chicago Cityscape
Maybe they need to put a legend with all these little icons for less sophisticated users like me
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Its exciting to see stuff like this
252015 73202 PM
61
Tester
13
Tester Profile (given by tester)
Recurring Student
Proctored by
Christopher Whitaker
What type of device are you using for this test
PC Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhoneiPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you
hear things
What information about a property is most useful to you when purchasing a home or other
property
Utilities and what the average is - is rent including - history of whats happened for the past ten years
(roofs piping electric major issues) Like a complete diagnostic
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Neutral
Property tax Information Neutral
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Very Important
62
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like a place to enter in an address and see an image of the building a brief description and
basics about the community - and also the more political information (like which ward) Throws up a
map - looks like its annotated with constructions
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I entered my own address and it didnt find my address in historical data gives me zone information
light manufacturing Its actually showing the lot next door They just finished construction The area
used to be manufacturing
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
My home address
What was the most useful
information you found on
this page Why
It didnt show any useful info on
my building but interesting to
see nearby permits
What was the least useful information you found on this
page Why
Its kinda difficult - the zoning info is least useful mostly beacuse its
not there
In what ways would you improve this Address Snapshot page
I love historic building and know the history of our building - would like to have seen that Its really
cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what
the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at
2007)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
63
and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
Did you find this
information useful
Yes
Why or why not
I can see myself looking at this to see if something was issued (nearby
construction)
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by
estimated construction costs for the year which is kinda interesting because it shows the one we may be
hearing about the most My sister in law is an architect
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I liked the history information - like landmarks Id want to see some of that in here I find it really
interesting - and I think its important For example Why is this name super-popular (One of the first
64
people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our
building now that area is so built up and different) The schools expanding (Greektown)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Nope
252015 73412 PM
65
Make $20 for a test of a building projects website
Hi ltltFirst Namegtgt
Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website
This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards
Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form
We are planning to be in the Logan Square neighborhood for this test
We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers
For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago
Thanks for being a member of the CUTGroup As usual call or write with questions
Remember if you want to be a part of this test please complete this form
shyshy
Daniel X ONeil(773) 960shy6045
Subscribe Share Past Issues Translate
66
doneilcctorg
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Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
Subscribe Share Past Issues Translate
68
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69
Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
Subscribe Share Past Issues Translate
70
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71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Gives me a sense of the neighborhood lets me search for a property I might be interested in buying
gives me a full pic of whats going on there
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I checked to see if I could find my house and I couldnt so I figured that Id just browse
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I checked to see if I could find my house and I couldnt so I figured that Id just browse - Im looking at
neighborhoods that Im familiar with to see if it jives - I know theyre building that big hotel nearby (The
LoopRiver North) I looked up my building and it gives me my alderman demographics of the
neighborhood - or the ward Now I want to go to the MLS Website to see if I can see something
What was the most useful
information you found on
this page Why
The crime map is interesting -
its good to know that there
are no violations
What was the least useful information you found on this
page Why
Populatin wasnt useful because Im unsure what the neighborhood is
In what ways would you improve this Address Snapshot page
Id want violations to pop up first - have a learn moremore resources button Id want that to show up
first
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
35
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
Did you find this
information useful
Yes
Why or why not
Its certainly interesting - its defn intereting to see what types of new
buildings people are looking at
Next explore the site and choose something that youre interested in learning about
What did you choose
Looking at an address on Hamlin that was coded as a demoliation
Tell us why you chose what you did and about your experience
When she clicked the demolition - She saw that it was a nice house - wondering why its got so many
permits - why its being demod Ah she sees that the permit was for new constructin - but they have to
knock it down first Didnt realize the ads were ads at first
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I defn will We decided that we were going to look on Craigslist to find houses and this will let us get
some information in homes being sold by owners - sometimes its hard to get the story out of them
And its kinda fascinating to see new neighborhood
Do you like CUTGroup Did you like this CUTGroup test
36
Yes
Yes
Anything else to add
Works for a non-profit that has a website its interesting to learn how CUTgroup is done
252015 61849 PM
37
Tester
7
Tester Profile (given by tester)
iggys mom
Proctored by
Josh Kalov
What type of device are you using for this test
Dell e6440
Is this your normal device
that you use everyday
No
If not what is your primary device
windows laptop iphone
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
1 - 2 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Reading Logan Square list serv DNA Info
What information about a property is most useful to you when purchasing a home or other
property
Havent purchased before so not sure Previous purchase price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Neutral
Permits at the address Neutral
Violations at the address Important
Historic resources nearby Neutral
38
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
I always go to the map first Shows information on building permits Going to the map is more
interesting
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Navigated around the map on the home page It is easy to click on a point to get more information The
icons make sense Explored permit detail page Wondering how far back map on home page goes (what
is the definition of recent)
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when
they got it
What was the most useful
information you found on
this page Why
Finding the permit information
and getting permit details
Finding the PIN number
What was the least useful information you found on this
page Why
historic info is interesting but maybe not useful
In what ways would you improve this Address Snapshot page
I dont know what historic resources mean The most recent permits are more interesting than the map
and neighborhood data Move above those Nice having the alderman information
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
39
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
Did you find this
information useful
Yes
Why or why not
The ability to specify time frame
Next explore the site and choose something that youre interested in learning about
What did you choose
Permits Dashboard charts Year in Review
Tell us why you chose what you did and about your experience
Pages were not useful to me but might be for contractors or other people
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
The changes on the address snapshot page (moving permits above map and neighborhood data)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Site seems very usable
40
252015 63301 PM
41
Tester
8
Tester Profile (given by tester)
Community advocate AL
Proctored by
Steven Vance
What type of device are you using for this test
Dell (with ZoomText turned off)
Is this your normal device
that you use everyday
No
If not what is your primary device
Laptop at home desktop at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting
theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the
Chamber of Commerce websites or anything like that
What information about a property is most useful to you when purchasing a home or other
property
Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility
Cool things to do (bars) rentcost
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Important
Violations at the address Very Important
42
Historic resources nearby Important
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give
me a bunch of information about that address and the area (or maybe just that particular building but it
talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is
for houses or living spaces or just commercial
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
Its the first thing that came to mind Im curious about what it will say about this place where I live what
information it would show for this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Shows me a picture that I know is correct because thats what it is Its showing me the ward
neighborhood community area points it out on a map Its an interesting looking map [When prompted
he identified them as parcels] Got neighborhood data got property tax info Ive never paid property
tax their property tax bill is the first column there Im not sure what the assessment means Is that the
land or the building because I think it would be worth a lot more than that Its a fairly big building I
dont know what historic resources means I guess some buildings that are listed as having some historic
significance Theres a bunch of Ukrainian churches nearby
What was the most useful
information you found on
this page Why
Assessments and property
taxes would be important if I
were to live in this
neighborhood I would want to
know how much property
taxes Rent would be great
because it eats up 20-50 of
What was the least useful information you found on this
page Why
The permits stuff is kind of dry information Upgrade balcony Not
too necessary for me to know that
43
peoples income
In what ways would you improve this Address Snapshot page
Schools Ah its there I didnt look too closely there I see that these are schools where theyre
guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school
means All of this is cryptic
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
Did you find this
information useful
No
Why or why not
There was some issues finding the right place to type in a
neighborhood and where to input an address The list view of this (on
Places) is a little lengthy
Next explore the site and choose something that youre interested in learning about
What did you choose
Demolitions Tracker
44
Tell us why you chose what you did and about your experience
Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews
showing up and people there squatting when the demolition crews Im curious how many buildings get
destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a
nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I think its cool pretty interesting it would be more applicable er worthwhile for developers and
homeowners people moving less familiar with the city Fortunately my roommates did the leg work
finding this place we have a really cool landlord Moving sucks so you dont want to deal with that
Maybe down the line at some point I personally have no idea how good a school is That one that I walk
by a million times I dont know anything about it
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Less applicable to day to day life compared to the transit app I think I did one other with restaurant
inspection results (that was interesting but I havent used that at all)
252015 63416 PM
45
Tester
9
Tester Profile (given by tester)
First time looker
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
A lot of new restaurants coming in - maybe the grocery stores
What information about a property is most useful to you when purchasing a home or other
property
The price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Neutral
Violations at the address Very Important
Historic resources nearby Not at all important
46
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
For me I think its a map for looking for an address Notices the map first The map is very good here I
think that the picture is maybe should be bigger than the map - otherwise Im looking for some
directions website (Navigation website)
Explore the site Whats the first thing you do
Clicked on new permit picture
Tell us more about the first thing you did
Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK
ITS PART OF THE SITE) Theres not really any information I can see here The address that was
returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south
loop)
What was the most useful
information you found on
this page Why
Theres zoning information
here that tells me something
But its not useful to me
What was the least useful information you found on this
page Why
Not sure
In what ways would you improve this Address Snapshot page
List some more information here (Tester sees the neighborhood information) - I would like to know
the property information tax info neighborhood data
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
47
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
Did you find this
information useful
Yes
Why or why not
More clear to me - more logic I think If I see the place first I dont
know where it is The address number doesnt give me that
impression
Next explore the site and choose something that youre interested in learning about
What did you choose
Im wondering why the picture is changing
Tell us why you chose what you did and about your experience
Its kinda weird the pictures keep changing (The one showing the latest permit)
OVERALL REVIEW Do you like Chicago
Cityscape
No
Would you use Chicago Cityscape in the future
No
In what ways would you improve Chicago Cityscape
I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a
lot of words to read It might be useful because theres a lot of information - but if I just want to see
something I want to see then probably not my first choice Id still take a look (For the home we use
Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for
what I want to purchase So I think the picinformation drags too much of my attention Although I like
the map same thing I just realized that the search bar is the most important
48
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I think this website I need more time to explore It looks good for now - like the map the most But I
think the map is kinda too big for the first page Because its a home purchasing website Ill just type the
address where i want to buy I
252015 71125 PM
49
Tester
10
Tester Profile (given by tester)
Chicago Explorer
Proctored by
Daniel Ronan
What type of device are you using for this test
Dell Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iphone5 MacBook Pro at home
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info
Chicago
What information about a property is most useful to you when purchasing a home or other
property
Assuming location is first then price condition of property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Very Important
Historic resources nearby Neutral
50
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer
targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an
industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I
can get more information as a member seems like it - access to more data Announces more permits
that are entered
Explore the site Whats the first thing you do
Recent New Construction Permit Search is also very prominent
Tell us more about the first thing you did
Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this
part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it
looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in
West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to
be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info
- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The
pin on the map is not quite accurate but it says that the location is approximate
What was the most useful
information you found on
this page Why
The neighborhood data is
probably the most valuable
demographics schools
What was the least useful information you found on this
page Why
A lot of nearby information if I was looking for one address doesnt
think at all of the permits nearby would be that helpful information
balance seems off with this address and nearby permits
In what ways would you improve this Address Snapshot page
Headlines - Building information headline could encompass all the info on the page so it would be wise
to change this title There could be a more specific label such as Historic and Zoning information
51
Disappointed there was no historic resources survey information so that surprised me the fact that
there is none seems weird
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
Did you find this
information useful
Yes
Why or why not
Yes seeing the history of the neighborhood through permits is
interesting she thinks she could explore if she was starting a business
or looking for a property it would be useful I would be someone
who would not look for the last 14 days
Next explore the site and choose something that youre interested in learning about
What did you choose
New two story climbing wall [ADDRESS REMOVED]
Tell us why you chose what you did and about your experience
52
Caught her attention because it had a light blue pin Something that is slightly unusual - a two story
climbing activity
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
It seems very oriented to construction information not at all as marketable as sites such as Apartment
Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home
buying everyday Someone as interested in Chicago might like this more if it was more marketed to
them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup
Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is
getting people from the neighborhoods and not asking them to come to the Loop Become a member
and monitor building permits and violations for your clients - seems very corporate and not at all
accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is
more for professional purposes especially since they are from groups not individuals such as
homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken
as not an ad
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Wonders whether the test would be better targeted to respondents using a scenario-based track and
what they are trying to find Home business siting construction company builder etc
252015 72207 PM
53
Tester
11
Tester Profile (given by tester)
Architect Dropout
Proctored by
Sonja Marziano
What type of device are you using for this test
iPad
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhone pc laptop at home and work
What browser are you using right now
Safari
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps
What information about a property is most useful to you when purchasing a home or other
property
Location access to transit and sidewalks
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Neutral
54
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post
Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile
images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping
drawing custom place
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Clicked on map images (set up as tiles) could not interact with the map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for address tries to pre-populate with option but cannot access those options 915 W
Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is
similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking
which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title
gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling
below the map Top left frame is start gt moves right on the top navigator Jump to screen reader
users SR tag JAWS provides options to bypass or jump to certain sections of the site
What was the most useful
information you found on
this page Why
NA
What was the least useful information you found on this
page Why
NA
In what ways would you improve this Address Snapshot page
Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used
for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog
parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk
score
55
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
Did you find this
information useful
No
Why or why not
NA
Next explore the site and choose something that youre interested in learning about
What did you choose
NA
Tell us why you chose what you did and about your experience
NA
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
NA
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
56
Anything else to add
Maureen will be using her JAWS system and filling out the rest of the test at home
252015 72602 PM
57
Tester
12
Tester Profile (given by tester)
HomeSweet
Proctored by
Daniel X ONeil
What type of device are you using for this test
Dell Latitude E6440
Is this your normal device
that you use everyday
No
If not what is your primary device
Desktop computer at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
By walking or riding around the neighborhood and seeing them
What information about a property is most useful to you when purchasing a home or other
property
Price number of bedrooms condition of the home property tax photographs of interior and exterior--
as many as possible
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Important
58
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like its some sort of real estate website But it is more specific because its going to tell me
about the building and the location As a renter this is very important to me to see as a potential rental
space I see they have school information In Chicago I dont see that as reliable On real estate sites it
is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN
search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and
teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a
neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a
legend In the right hands this can be more and more useful Community organizers and people looking
to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats
delightful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Oh and I can look at whos doing what These are from all over the city If I were more
knowledgable I could use this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a
lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab
Checked on school Checked the info it comported with her knowledge Feels better when the crime is
in someones home
What was the most useful
information you found on
this page Why
The crime info was quite useful
because its interesting I can
use this to show my kid
What was the least useful information you found on this
page Why
The demographics because its not enough information It has a link
to go to the census But Id like to know average incon
In what ways would you improve this Address Snapshot page
59
Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks
indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights
Violations at this address How did I miss this She does not make comments but other people do
Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it
easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier
to read
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
Did you find this
information useful
Yes
Why or why not
Yes useful and fascinating
Next explore the site and choose something that youre interested in learning about
What did you choose
Stays on the map and scrolls south
Tell us why you chose what you did and about your experience
Found the house where her mother was born
OVERALL REVIEW Do you like Chicago
Cityscape
Would you use Chicago Cityscape in the future
60
Yes
Yes
In what ways would you improve Chicago Cityscape
Maybe they need to put a legend with all these little icons for less sophisticated users like me
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Its exciting to see stuff like this
252015 73202 PM
61
Tester
13
Tester Profile (given by tester)
Recurring Student
Proctored by
Christopher Whitaker
What type of device are you using for this test
PC Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhoneiPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you
hear things
What information about a property is most useful to you when purchasing a home or other
property
Utilities and what the average is - is rent including - history of whats happened for the past ten years
(roofs piping electric major issues) Like a complete diagnostic
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Neutral
Property tax Information Neutral
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Very Important
62
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like a place to enter in an address and see an image of the building a brief description and
basics about the community - and also the more political information (like which ward) Throws up a
map - looks like its annotated with constructions
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I entered my own address and it didnt find my address in historical data gives me zone information
light manufacturing Its actually showing the lot next door They just finished construction The area
used to be manufacturing
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
My home address
What was the most useful
information you found on
this page Why
It didnt show any useful info on
my building but interesting to
see nearby permits
What was the least useful information you found on this
page Why
Its kinda difficult - the zoning info is least useful mostly beacuse its
not there
In what ways would you improve this Address Snapshot page
I love historic building and know the history of our building - would like to have seen that Its really
cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what
the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at
2007)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
63
and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
Did you find this
information useful
Yes
Why or why not
I can see myself looking at this to see if something was issued (nearby
construction)
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by
estimated construction costs for the year which is kinda interesting because it shows the one we may be
hearing about the most My sister in law is an architect
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I liked the history information - like landmarks Id want to see some of that in here I find it really
interesting - and I think its important For example Why is this name super-popular (One of the first
64
people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our
building now that area is so built up and different) The schools expanding (Greektown)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Nope
252015 73412 PM
65
Make $20 for a test of a building projects website
Hi ltltFirst Namegtgt
Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website
This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards
Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form
We are planning to be in the Logan Square neighborhood for this test
We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers
For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago
Thanks for being a member of the CUTGroup As usual call or write with questions
Remember if you want to be a part of this test please complete this form
shyshy
Daniel X ONeil(773) 960shy6045
Subscribe Share Past Issues Translate
66
doneilcctorg
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67
Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
Subscribe Share Past Issues Translate
68
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69
Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
Subscribe Share Past Issues Translate
70
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71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I keep forgetting that this is just permits If I was one of those people who called my alderman to fix
things I could see if there was progress So I guess new construction needs a permit - I can see what
new buildings are going in the neighborhood I dont know what a PIN is
Did you find this
information useful
Yes
Why or why not
Its certainly interesting - its defn intereting to see what types of new
buildings people are looking at
Next explore the site and choose something that youre interested in learning about
What did you choose
Looking at an address on Hamlin that was coded as a demoliation
Tell us why you chose what you did and about your experience
When she clicked the demolition - She saw that it was a nice house - wondering why its got so many
permits - why its being demod Ah she sees that the permit was for new constructin - but they have to
knock it down first Didnt realize the ads were ads at first
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I defn will We decided that we were going to look on Craigslist to find houses and this will let us get
some information in homes being sold by owners - sometimes its hard to get the story out of them
And its kinda fascinating to see new neighborhood
Do you like CUTGroup Did you like this CUTGroup test
36
Yes
Yes
Anything else to add
Works for a non-profit that has a website its interesting to learn how CUTgroup is done
252015 61849 PM
37
Tester
7
Tester Profile (given by tester)
iggys mom
Proctored by
Josh Kalov
What type of device are you using for this test
Dell e6440
Is this your normal device
that you use everyday
No
If not what is your primary device
windows laptop iphone
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
1 - 2 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Reading Logan Square list serv DNA Info
What information about a property is most useful to you when purchasing a home or other
property
Havent purchased before so not sure Previous purchase price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Neutral
Permits at the address Neutral
Violations at the address Important
Historic resources nearby Neutral
38
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
I always go to the map first Shows information on building permits Going to the map is more
interesting
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Navigated around the map on the home page It is easy to click on a point to get more information The
icons make sense Explored permit detail page Wondering how far back map on home page goes (what
is the definition of recent)
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when
they got it
What was the most useful
information you found on
this page Why
Finding the permit information
and getting permit details
Finding the PIN number
What was the least useful information you found on this
page Why
historic info is interesting but maybe not useful
In what ways would you improve this Address Snapshot page
I dont know what historic resources mean The most recent permits are more interesting than the map
and neighborhood data Move above those Nice having the alderman information
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
39
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
Did you find this
information useful
Yes
Why or why not
The ability to specify time frame
Next explore the site and choose something that youre interested in learning about
What did you choose
Permits Dashboard charts Year in Review
Tell us why you chose what you did and about your experience
Pages were not useful to me but might be for contractors or other people
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
The changes on the address snapshot page (moving permits above map and neighborhood data)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Site seems very usable
40
252015 63301 PM
41
Tester
8
Tester Profile (given by tester)
Community advocate AL
Proctored by
Steven Vance
What type of device are you using for this test
Dell (with ZoomText turned off)
Is this your normal device
that you use everyday
No
If not what is your primary device
Laptop at home desktop at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting
theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the
Chamber of Commerce websites or anything like that
What information about a property is most useful to you when purchasing a home or other
property
Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility
Cool things to do (bars) rentcost
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Important
Violations at the address Very Important
42
Historic resources nearby Important
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give
me a bunch of information about that address and the area (or maybe just that particular building but it
talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is
for houses or living spaces or just commercial
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
Its the first thing that came to mind Im curious about what it will say about this place where I live what
information it would show for this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Shows me a picture that I know is correct because thats what it is Its showing me the ward
neighborhood community area points it out on a map Its an interesting looking map [When prompted
he identified them as parcels] Got neighborhood data got property tax info Ive never paid property
tax their property tax bill is the first column there Im not sure what the assessment means Is that the
land or the building because I think it would be worth a lot more than that Its a fairly big building I
dont know what historic resources means I guess some buildings that are listed as having some historic
significance Theres a bunch of Ukrainian churches nearby
What was the most useful
information you found on
this page Why
Assessments and property
taxes would be important if I
were to live in this
neighborhood I would want to
know how much property
taxes Rent would be great
because it eats up 20-50 of
What was the least useful information you found on this
page Why
The permits stuff is kind of dry information Upgrade balcony Not
too necessary for me to know that
43
peoples income
In what ways would you improve this Address Snapshot page
Schools Ah its there I didnt look too closely there I see that these are schools where theyre
guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school
means All of this is cryptic
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
Did you find this
information useful
No
Why or why not
There was some issues finding the right place to type in a
neighborhood and where to input an address The list view of this (on
Places) is a little lengthy
Next explore the site and choose something that youre interested in learning about
What did you choose
Demolitions Tracker
44
Tell us why you chose what you did and about your experience
Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews
showing up and people there squatting when the demolition crews Im curious how many buildings get
destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a
nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I think its cool pretty interesting it would be more applicable er worthwhile for developers and
homeowners people moving less familiar with the city Fortunately my roommates did the leg work
finding this place we have a really cool landlord Moving sucks so you dont want to deal with that
Maybe down the line at some point I personally have no idea how good a school is That one that I walk
by a million times I dont know anything about it
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Less applicable to day to day life compared to the transit app I think I did one other with restaurant
inspection results (that was interesting but I havent used that at all)
252015 63416 PM
45
Tester
9
Tester Profile (given by tester)
First time looker
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
A lot of new restaurants coming in - maybe the grocery stores
What information about a property is most useful to you when purchasing a home or other
property
The price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Neutral
Violations at the address Very Important
Historic resources nearby Not at all important
46
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
For me I think its a map for looking for an address Notices the map first The map is very good here I
think that the picture is maybe should be bigger than the map - otherwise Im looking for some
directions website (Navigation website)
Explore the site Whats the first thing you do
Clicked on new permit picture
Tell us more about the first thing you did
Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK
ITS PART OF THE SITE) Theres not really any information I can see here The address that was
returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south
loop)
What was the most useful
information you found on
this page Why
Theres zoning information
here that tells me something
But its not useful to me
What was the least useful information you found on this
page Why
Not sure
In what ways would you improve this Address Snapshot page
List some more information here (Tester sees the neighborhood information) - I would like to know
the property information tax info neighborhood data
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
47
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
Did you find this
information useful
Yes
Why or why not
More clear to me - more logic I think If I see the place first I dont
know where it is The address number doesnt give me that
impression
Next explore the site and choose something that youre interested in learning about
What did you choose
Im wondering why the picture is changing
Tell us why you chose what you did and about your experience
Its kinda weird the pictures keep changing (The one showing the latest permit)
OVERALL REVIEW Do you like Chicago
Cityscape
No
Would you use Chicago Cityscape in the future
No
In what ways would you improve Chicago Cityscape
I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a
lot of words to read It might be useful because theres a lot of information - but if I just want to see
something I want to see then probably not my first choice Id still take a look (For the home we use
Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for
what I want to purchase So I think the picinformation drags too much of my attention Although I like
the map same thing I just realized that the search bar is the most important
48
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I think this website I need more time to explore It looks good for now - like the map the most But I
think the map is kinda too big for the first page Because its a home purchasing website Ill just type the
address where i want to buy I
252015 71125 PM
49
Tester
10
Tester Profile (given by tester)
Chicago Explorer
Proctored by
Daniel Ronan
What type of device are you using for this test
Dell Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iphone5 MacBook Pro at home
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info
Chicago
What information about a property is most useful to you when purchasing a home or other
property
Assuming location is first then price condition of property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Very Important
Historic resources nearby Neutral
50
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer
targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an
industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I
can get more information as a member seems like it - access to more data Announces more permits
that are entered
Explore the site Whats the first thing you do
Recent New Construction Permit Search is also very prominent
Tell us more about the first thing you did
Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this
part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it
looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in
West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to
be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info
- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The
pin on the map is not quite accurate but it says that the location is approximate
What was the most useful
information you found on
this page Why
The neighborhood data is
probably the most valuable
demographics schools
What was the least useful information you found on this
page Why
A lot of nearby information if I was looking for one address doesnt
think at all of the permits nearby would be that helpful information
balance seems off with this address and nearby permits
In what ways would you improve this Address Snapshot page
Headlines - Building information headline could encompass all the info on the page so it would be wise
to change this title There could be a more specific label such as Historic and Zoning information
51
Disappointed there was no historic resources survey information so that surprised me the fact that
there is none seems weird
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
Did you find this
information useful
Yes
Why or why not
Yes seeing the history of the neighborhood through permits is
interesting she thinks she could explore if she was starting a business
or looking for a property it would be useful I would be someone
who would not look for the last 14 days
Next explore the site and choose something that youre interested in learning about
What did you choose
New two story climbing wall [ADDRESS REMOVED]
Tell us why you chose what you did and about your experience
52
Caught her attention because it had a light blue pin Something that is slightly unusual - a two story
climbing activity
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
It seems very oriented to construction information not at all as marketable as sites such as Apartment
Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home
buying everyday Someone as interested in Chicago might like this more if it was more marketed to
them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup
Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is
getting people from the neighborhoods and not asking them to come to the Loop Become a member
and monitor building permits and violations for your clients - seems very corporate and not at all
accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is
more for professional purposes especially since they are from groups not individuals such as
homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken
as not an ad
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Wonders whether the test would be better targeted to respondents using a scenario-based track and
what they are trying to find Home business siting construction company builder etc
252015 72207 PM
53
Tester
11
Tester Profile (given by tester)
Architect Dropout
Proctored by
Sonja Marziano
What type of device are you using for this test
iPad
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhone pc laptop at home and work
What browser are you using right now
Safari
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps
What information about a property is most useful to you when purchasing a home or other
property
Location access to transit and sidewalks
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Neutral
54
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post
Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile
images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping
drawing custom place
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Clicked on map images (set up as tiles) could not interact with the map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for address tries to pre-populate with option but cannot access those options 915 W
Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is
similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking
which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title
gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling
below the map Top left frame is start gt moves right on the top navigator Jump to screen reader
users SR tag JAWS provides options to bypass or jump to certain sections of the site
What was the most useful
information you found on
this page Why
NA
What was the least useful information you found on this
page Why
NA
In what ways would you improve this Address Snapshot page
Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used
for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog
parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk
score
55
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
Did you find this
information useful
No
Why or why not
NA
Next explore the site and choose something that youre interested in learning about
What did you choose
NA
Tell us why you chose what you did and about your experience
NA
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
NA
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
56
Anything else to add
Maureen will be using her JAWS system and filling out the rest of the test at home
252015 72602 PM
57
Tester
12
Tester Profile (given by tester)
HomeSweet
Proctored by
Daniel X ONeil
What type of device are you using for this test
Dell Latitude E6440
Is this your normal device
that you use everyday
No
If not what is your primary device
Desktop computer at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
By walking or riding around the neighborhood and seeing them
What information about a property is most useful to you when purchasing a home or other
property
Price number of bedrooms condition of the home property tax photographs of interior and exterior--
as many as possible
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Important
58
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like its some sort of real estate website But it is more specific because its going to tell me
about the building and the location As a renter this is very important to me to see as a potential rental
space I see they have school information In Chicago I dont see that as reliable On real estate sites it
is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN
search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and
teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a
neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a
legend In the right hands this can be more and more useful Community organizers and people looking
to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats
delightful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Oh and I can look at whos doing what These are from all over the city If I were more
knowledgable I could use this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a
lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab
Checked on school Checked the info it comported with her knowledge Feels better when the crime is
in someones home
What was the most useful
information you found on
this page Why
The crime info was quite useful
because its interesting I can
use this to show my kid
What was the least useful information you found on this
page Why
The demographics because its not enough information It has a link
to go to the census But Id like to know average incon
In what ways would you improve this Address Snapshot page
59
Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks
indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights
Violations at this address How did I miss this She does not make comments but other people do
Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it
easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier
to read
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
Did you find this
information useful
Yes
Why or why not
Yes useful and fascinating
Next explore the site and choose something that youre interested in learning about
What did you choose
Stays on the map and scrolls south
Tell us why you chose what you did and about your experience
Found the house where her mother was born
OVERALL REVIEW Do you like Chicago
Cityscape
Would you use Chicago Cityscape in the future
60
Yes
Yes
In what ways would you improve Chicago Cityscape
Maybe they need to put a legend with all these little icons for less sophisticated users like me
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Its exciting to see stuff like this
252015 73202 PM
61
Tester
13
Tester Profile (given by tester)
Recurring Student
Proctored by
Christopher Whitaker
What type of device are you using for this test
PC Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhoneiPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you
hear things
What information about a property is most useful to you when purchasing a home or other
property
Utilities and what the average is - is rent including - history of whats happened for the past ten years
(roofs piping electric major issues) Like a complete diagnostic
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Neutral
Property tax Information Neutral
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Very Important
62
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like a place to enter in an address and see an image of the building a brief description and
basics about the community - and also the more political information (like which ward) Throws up a
map - looks like its annotated with constructions
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I entered my own address and it didnt find my address in historical data gives me zone information
light manufacturing Its actually showing the lot next door They just finished construction The area
used to be manufacturing
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
My home address
What was the most useful
information you found on
this page Why
It didnt show any useful info on
my building but interesting to
see nearby permits
What was the least useful information you found on this
page Why
Its kinda difficult - the zoning info is least useful mostly beacuse its
not there
In what ways would you improve this Address Snapshot page
I love historic building and know the history of our building - would like to have seen that Its really
cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what
the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at
2007)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
63
and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
Did you find this
information useful
Yes
Why or why not
I can see myself looking at this to see if something was issued (nearby
construction)
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by
estimated construction costs for the year which is kinda interesting because it shows the one we may be
hearing about the most My sister in law is an architect
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I liked the history information - like landmarks Id want to see some of that in here I find it really
interesting - and I think its important For example Why is this name super-popular (One of the first
64
people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our
building now that area is so built up and different) The schools expanding (Greektown)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Nope
252015 73412 PM
65
Make $20 for a test of a building projects website
Hi ltltFirst Namegtgt
Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website
This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards
Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form
We are planning to be in the Logan Square neighborhood for this test
We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers
For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago
Thanks for being a member of the CUTGroup As usual call or write with questions
Remember if you want to be a part of this test please complete this form
shyshy
Daniel X ONeil(773) 960shy6045
Subscribe Share Past Issues Translate
66
doneilcctorg
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
67
Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
Subscribe Share Past Issues Translate
68
Daniel X ONeil(773) 960shy6045doneilcctorg
Facebook Twitter Website
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69
Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
Subscribe Share Past Issues Translate
70
Facebook Twitter Website
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0 0 0
71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
Yes
Yes
Anything else to add
Works for a non-profit that has a website its interesting to learn how CUTgroup is done
252015 61849 PM
37
Tester
7
Tester Profile (given by tester)
iggys mom
Proctored by
Josh Kalov
What type of device are you using for this test
Dell e6440
Is this your normal device
that you use everyday
No
If not what is your primary device
windows laptop iphone
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
1 - 2 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Reading Logan Square list serv DNA Info
What information about a property is most useful to you when purchasing a home or other
property
Havent purchased before so not sure Previous purchase price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Neutral
Permits at the address Neutral
Violations at the address Important
Historic resources nearby Neutral
38
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
I always go to the map first Shows information on building permits Going to the map is more
interesting
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Navigated around the map on the home page It is easy to click on a point to get more information The
icons make sense Explored permit detail page Wondering how far back map on home page goes (what
is the definition of recent)
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when
they got it
What was the most useful
information you found on
this page Why
Finding the permit information
and getting permit details
Finding the PIN number
What was the least useful information you found on this
page Why
historic info is interesting but maybe not useful
In what ways would you improve this Address Snapshot page
I dont know what historic resources mean The most recent permits are more interesting than the map
and neighborhood data Move above those Nice having the alderman information
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
39
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
Did you find this
information useful
Yes
Why or why not
The ability to specify time frame
Next explore the site and choose something that youre interested in learning about
What did you choose
Permits Dashboard charts Year in Review
Tell us why you chose what you did and about your experience
Pages were not useful to me but might be for contractors or other people
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
The changes on the address snapshot page (moving permits above map and neighborhood data)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Site seems very usable
40
252015 63301 PM
41
Tester
8
Tester Profile (given by tester)
Community advocate AL
Proctored by
Steven Vance
What type of device are you using for this test
Dell (with ZoomText turned off)
Is this your normal device
that you use everyday
No
If not what is your primary device
Laptop at home desktop at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting
theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the
Chamber of Commerce websites or anything like that
What information about a property is most useful to you when purchasing a home or other
property
Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility
Cool things to do (bars) rentcost
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Important
Violations at the address Very Important
42
Historic resources nearby Important
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give
me a bunch of information about that address and the area (or maybe just that particular building but it
talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is
for houses or living spaces or just commercial
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
Its the first thing that came to mind Im curious about what it will say about this place where I live what
information it would show for this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Shows me a picture that I know is correct because thats what it is Its showing me the ward
neighborhood community area points it out on a map Its an interesting looking map [When prompted
he identified them as parcels] Got neighborhood data got property tax info Ive never paid property
tax their property tax bill is the first column there Im not sure what the assessment means Is that the
land or the building because I think it would be worth a lot more than that Its a fairly big building I
dont know what historic resources means I guess some buildings that are listed as having some historic
significance Theres a bunch of Ukrainian churches nearby
What was the most useful
information you found on
this page Why
Assessments and property
taxes would be important if I
were to live in this
neighborhood I would want to
know how much property
taxes Rent would be great
because it eats up 20-50 of
What was the least useful information you found on this
page Why
The permits stuff is kind of dry information Upgrade balcony Not
too necessary for me to know that
43
peoples income
In what ways would you improve this Address Snapshot page
Schools Ah its there I didnt look too closely there I see that these are schools where theyre
guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school
means All of this is cryptic
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
Did you find this
information useful
No
Why or why not
There was some issues finding the right place to type in a
neighborhood and where to input an address The list view of this (on
Places) is a little lengthy
Next explore the site and choose something that youre interested in learning about
What did you choose
Demolitions Tracker
44
Tell us why you chose what you did and about your experience
Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews
showing up and people there squatting when the demolition crews Im curious how many buildings get
destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a
nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I think its cool pretty interesting it would be more applicable er worthwhile for developers and
homeowners people moving less familiar with the city Fortunately my roommates did the leg work
finding this place we have a really cool landlord Moving sucks so you dont want to deal with that
Maybe down the line at some point I personally have no idea how good a school is That one that I walk
by a million times I dont know anything about it
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Less applicable to day to day life compared to the transit app I think I did one other with restaurant
inspection results (that was interesting but I havent used that at all)
252015 63416 PM
45
Tester
9
Tester Profile (given by tester)
First time looker
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
A lot of new restaurants coming in - maybe the grocery stores
What information about a property is most useful to you when purchasing a home or other
property
The price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Neutral
Violations at the address Very Important
Historic resources nearby Not at all important
46
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
For me I think its a map for looking for an address Notices the map first The map is very good here I
think that the picture is maybe should be bigger than the map - otherwise Im looking for some
directions website (Navigation website)
Explore the site Whats the first thing you do
Clicked on new permit picture
Tell us more about the first thing you did
Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK
ITS PART OF THE SITE) Theres not really any information I can see here The address that was
returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south
loop)
What was the most useful
information you found on
this page Why
Theres zoning information
here that tells me something
But its not useful to me
What was the least useful information you found on this
page Why
Not sure
In what ways would you improve this Address Snapshot page
List some more information here (Tester sees the neighborhood information) - I would like to know
the property information tax info neighborhood data
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
47
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
Did you find this
information useful
Yes
Why or why not
More clear to me - more logic I think If I see the place first I dont
know where it is The address number doesnt give me that
impression
Next explore the site and choose something that youre interested in learning about
What did you choose
Im wondering why the picture is changing
Tell us why you chose what you did and about your experience
Its kinda weird the pictures keep changing (The one showing the latest permit)
OVERALL REVIEW Do you like Chicago
Cityscape
No
Would you use Chicago Cityscape in the future
No
In what ways would you improve Chicago Cityscape
I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a
lot of words to read It might be useful because theres a lot of information - but if I just want to see
something I want to see then probably not my first choice Id still take a look (For the home we use
Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for
what I want to purchase So I think the picinformation drags too much of my attention Although I like
the map same thing I just realized that the search bar is the most important
48
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I think this website I need more time to explore It looks good for now - like the map the most But I
think the map is kinda too big for the first page Because its a home purchasing website Ill just type the
address where i want to buy I
252015 71125 PM
49
Tester
10
Tester Profile (given by tester)
Chicago Explorer
Proctored by
Daniel Ronan
What type of device are you using for this test
Dell Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iphone5 MacBook Pro at home
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info
Chicago
What information about a property is most useful to you when purchasing a home or other
property
Assuming location is first then price condition of property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Very Important
Historic resources nearby Neutral
50
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer
targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an
industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I
can get more information as a member seems like it - access to more data Announces more permits
that are entered
Explore the site Whats the first thing you do
Recent New Construction Permit Search is also very prominent
Tell us more about the first thing you did
Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this
part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it
looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in
West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to
be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info
- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The
pin on the map is not quite accurate but it says that the location is approximate
What was the most useful
information you found on
this page Why
The neighborhood data is
probably the most valuable
demographics schools
What was the least useful information you found on this
page Why
A lot of nearby information if I was looking for one address doesnt
think at all of the permits nearby would be that helpful information
balance seems off with this address and nearby permits
In what ways would you improve this Address Snapshot page
Headlines - Building information headline could encompass all the info on the page so it would be wise
to change this title There could be a more specific label such as Historic and Zoning information
51
Disappointed there was no historic resources survey information so that surprised me the fact that
there is none seems weird
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
Did you find this
information useful
Yes
Why or why not
Yes seeing the history of the neighborhood through permits is
interesting she thinks she could explore if she was starting a business
or looking for a property it would be useful I would be someone
who would not look for the last 14 days
Next explore the site and choose something that youre interested in learning about
What did you choose
New two story climbing wall [ADDRESS REMOVED]
Tell us why you chose what you did and about your experience
52
Caught her attention because it had a light blue pin Something that is slightly unusual - a two story
climbing activity
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
It seems very oriented to construction information not at all as marketable as sites such as Apartment
Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home
buying everyday Someone as interested in Chicago might like this more if it was more marketed to
them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup
Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is
getting people from the neighborhoods and not asking them to come to the Loop Become a member
and monitor building permits and violations for your clients - seems very corporate and not at all
accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is
more for professional purposes especially since they are from groups not individuals such as
homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken
as not an ad
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Wonders whether the test would be better targeted to respondents using a scenario-based track and
what they are trying to find Home business siting construction company builder etc
252015 72207 PM
53
Tester
11
Tester Profile (given by tester)
Architect Dropout
Proctored by
Sonja Marziano
What type of device are you using for this test
iPad
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhone pc laptop at home and work
What browser are you using right now
Safari
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps
What information about a property is most useful to you when purchasing a home or other
property
Location access to transit and sidewalks
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Neutral
54
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post
Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile
images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping
drawing custom place
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Clicked on map images (set up as tiles) could not interact with the map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for address tries to pre-populate with option but cannot access those options 915 W
Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is
similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking
which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title
gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling
below the map Top left frame is start gt moves right on the top navigator Jump to screen reader
users SR tag JAWS provides options to bypass or jump to certain sections of the site
What was the most useful
information you found on
this page Why
NA
What was the least useful information you found on this
page Why
NA
In what ways would you improve this Address Snapshot page
Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used
for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog
parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk
score
55
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
Did you find this
information useful
No
Why or why not
NA
Next explore the site and choose something that youre interested in learning about
What did you choose
NA
Tell us why you chose what you did and about your experience
NA
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
NA
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
56
Anything else to add
Maureen will be using her JAWS system and filling out the rest of the test at home
252015 72602 PM
57
Tester
12
Tester Profile (given by tester)
HomeSweet
Proctored by
Daniel X ONeil
What type of device are you using for this test
Dell Latitude E6440
Is this your normal device
that you use everyday
No
If not what is your primary device
Desktop computer at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
By walking or riding around the neighborhood and seeing them
What information about a property is most useful to you when purchasing a home or other
property
Price number of bedrooms condition of the home property tax photographs of interior and exterior--
as many as possible
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Important
58
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like its some sort of real estate website But it is more specific because its going to tell me
about the building and the location As a renter this is very important to me to see as a potential rental
space I see they have school information In Chicago I dont see that as reliable On real estate sites it
is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN
search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and
teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a
neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a
legend In the right hands this can be more and more useful Community organizers and people looking
to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats
delightful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Oh and I can look at whos doing what These are from all over the city If I were more
knowledgable I could use this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a
lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab
Checked on school Checked the info it comported with her knowledge Feels better when the crime is
in someones home
What was the most useful
information you found on
this page Why
The crime info was quite useful
because its interesting I can
use this to show my kid
What was the least useful information you found on this
page Why
The demographics because its not enough information It has a link
to go to the census But Id like to know average incon
In what ways would you improve this Address Snapshot page
59
Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks
indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights
Violations at this address How did I miss this She does not make comments but other people do
Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it
easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier
to read
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
Did you find this
information useful
Yes
Why or why not
Yes useful and fascinating
Next explore the site and choose something that youre interested in learning about
What did you choose
Stays on the map and scrolls south
Tell us why you chose what you did and about your experience
Found the house where her mother was born
OVERALL REVIEW Do you like Chicago
Cityscape
Would you use Chicago Cityscape in the future
60
Yes
Yes
In what ways would you improve Chicago Cityscape
Maybe they need to put a legend with all these little icons for less sophisticated users like me
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Its exciting to see stuff like this
252015 73202 PM
61
Tester
13
Tester Profile (given by tester)
Recurring Student
Proctored by
Christopher Whitaker
What type of device are you using for this test
PC Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhoneiPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you
hear things
What information about a property is most useful to you when purchasing a home or other
property
Utilities and what the average is - is rent including - history of whats happened for the past ten years
(roofs piping electric major issues) Like a complete diagnostic
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Neutral
Property tax Information Neutral
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Very Important
62
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like a place to enter in an address and see an image of the building a brief description and
basics about the community - and also the more political information (like which ward) Throws up a
map - looks like its annotated with constructions
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I entered my own address and it didnt find my address in historical data gives me zone information
light manufacturing Its actually showing the lot next door They just finished construction The area
used to be manufacturing
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
My home address
What was the most useful
information you found on
this page Why
It didnt show any useful info on
my building but interesting to
see nearby permits
What was the least useful information you found on this
page Why
Its kinda difficult - the zoning info is least useful mostly beacuse its
not there
In what ways would you improve this Address Snapshot page
I love historic building and know the history of our building - would like to have seen that Its really
cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what
the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at
2007)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
63
and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
Did you find this
information useful
Yes
Why or why not
I can see myself looking at this to see if something was issued (nearby
construction)
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by
estimated construction costs for the year which is kinda interesting because it shows the one we may be
hearing about the most My sister in law is an architect
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I liked the history information - like landmarks Id want to see some of that in here I find it really
interesting - and I think its important For example Why is this name super-popular (One of the first
64
people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our
building now that area is so built up and different) The schools expanding (Greektown)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Nope
252015 73412 PM
65
Make $20 for a test of a building projects website
Hi ltltFirst Namegtgt
Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website
This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards
Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form
We are planning to be in the Logan Square neighborhood for this test
We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers
For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago
Thanks for being a member of the CUTGroup As usual call or write with questions
Remember if you want to be a part of this test please complete this form
shyshy
Daniel X ONeil(773) 960shy6045
Subscribe Share Past Issues Translate
66
doneilcctorg
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67
Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
Subscribe Share Past Issues Translate
68
Daniel X ONeil(773) 960shy6045doneilcctorg
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69
Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
Subscribe Share Past Issues Translate
70
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71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
Tester
7
Tester Profile (given by tester)
iggys mom
Proctored by
Josh Kalov
What type of device are you using for this test
Dell e6440
Is this your normal device
that you use everyday
No
If not what is your primary device
windows laptop iphone
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
1 - 2 hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Reading Logan Square list serv DNA Info
What information about a property is most useful to you when purchasing a home or other
property
Havent purchased before so not sure Previous purchase price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Neutral
Permits at the address Neutral
Violations at the address Important
Historic resources nearby Neutral
38
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
I always go to the map first Shows information on building permits Going to the map is more
interesting
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Navigated around the map on the home page It is easy to click on a point to get more information The
icons make sense Explored permit detail page Wondering how far back map on home page goes (what
is the definition of recent)
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when
they got it
What was the most useful
information you found on
this page Why
Finding the permit information
and getting permit details
Finding the PIN number
What was the least useful information you found on this
page Why
historic info is interesting but maybe not useful
In what ways would you improve this Address Snapshot page
I dont know what historic resources mean The most recent permits are more interesting than the map
and neighborhood data Move above those Nice having the alderman information
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
39
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
Did you find this
information useful
Yes
Why or why not
The ability to specify time frame
Next explore the site and choose something that youre interested in learning about
What did you choose
Permits Dashboard charts Year in Review
Tell us why you chose what you did and about your experience
Pages were not useful to me but might be for contractors or other people
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
The changes on the address snapshot page (moving permits above map and neighborhood data)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Site seems very usable
40
252015 63301 PM
41
Tester
8
Tester Profile (given by tester)
Community advocate AL
Proctored by
Steven Vance
What type of device are you using for this test
Dell (with ZoomText turned off)
Is this your normal device
that you use everyday
No
If not what is your primary device
Laptop at home desktop at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting
theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the
Chamber of Commerce websites or anything like that
What information about a property is most useful to you when purchasing a home or other
property
Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility
Cool things to do (bars) rentcost
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Important
Violations at the address Very Important
42
Historic resources nearby Important
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give
me a bunch of information about that address and the area (or maybe just that particular building but it
talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is
for houses or living spaces or just commercial
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
Its the first thing that came to mind Im curious about what it will say about this place where I live what
information it would show for this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Shows me a picture that I know is correct because thats what it is Its showing me the ward
neighborhood community area points it out on a map Its an interesting looking map [When prompted
he identified them as parcels] Got neighborhood data got property tax info Ive never paid property
tax their property tax bill is the first column there Im not sure what the assessment means Is that the
land or the building because I think it would be worth a lot more than that Its a fairly big building I
dont know what historic resources means I guess some buildings that are listed as having some historic
significance Theres a bunch of Ukrainian churches nearby
What was the most useful
information you found on
this page Why
Assessments and property
taxes would be important if I
were to live in this
neighborhood I would want to
know how much property
taxes Rent would be great
because it eats up 20-50 of
What was the least useful information you found on this
page Why
The permits stuff is kind of dry information Upgrade balcony Not
too necessary for me to know that
43
peoples income
In what ways would you improve this Address Snapshot page
Schools Ah its there I didnt look too closely there I see that these are schools where theyre
guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school
means All of this is cryptic
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
Did you find this
information useful
No
Why or why not
There was some issues finding the right place to type in a
neighborhood and where to input an address The list view of this (on
Places) is a little lengthy
Next explore the site and choose something that youre interested in learning about
What did you choose
Demolitions Tracker
44
Tell us why you chose what you did and about your experience
Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews
showing up and people there squatting when the demolition crews Im curious how many buildings get
destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a
nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I think its cool pretty interesting it would be more applicable er worthwhile for developers and
homeowners people moving less familiar with the city Fortunately my roommates did the leg work
finding this place we have a really cool landlord Moving sucks so you dont want to deal with that
Maybe down the line at some point I personally have no idea how good a school is That one that I walk
by a million times I dont know anything about it
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Less applicable to day to day life compared to the transit app I think I did one other with restaurant
inspection results (that was interesting but I havent used that at all)
252015 63416 PM
45
Tester
9
Tester Profile (given by tester)
First time looker
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
A lot of new restaurants coming in - maybe the grocery stores
What information about a property is most useful to you when purchasing a home or other
property
The price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Neutral
Violations at the address Very Important
Historic resources nearby Not at all important
46
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
For me I think its a map for looking for an address Notices the map first The map is very good here I
think that the picture is maybe should be bigger than the map - otherwise Im looking for some
directions website (Navigation website)
Explore the site Whats the first thing you do
Clicked on new permit picture
Tell us more about the first thing you did
Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK
ITS PART OF THE SITE) Theres not really any information I can see here The address that was
returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south
loop)
What was the most useful
information you found on
this page Why
Theres zoning information
here that tells me something
But its not useful to me
What was the least useful information you found on this
page Why
Not sure
In what ways would you improve this Address Snapshot page
List some more information here (Tester sees the neighborhood information) - I would like to know
the property information tax info neighborhood data
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
47
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
Did you find this
information useful
Yes
Why or why not
More clear to me - more logic I think If I see the place first I dont
know where it is The address number doesnt give me that
impression
Next explore the site and choose something that youre interested in learning about
What did you choose
Im wondering why the picture is changing
Tell us why you chose what you did and about your experience
Its kinda weird the pictures keep changing (The one showing the latest permit)
OVERALL REVIEW Do you like Chicago
Cityscape
No
Would you use Chicago Cityscape in the future
No
In what ways would you improve Chicago Cityscape
I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a
lot of words to read It might be useful because theres a lot of information - but if I just want to see
something I want to see then probably not my first choice Id still take a look (For the home we use
Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for
what I want to purchase So I think the picinformation drags too much of my attention Although I like
the map same thing I just realized that the search bar is the most important
48
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I think this website I need more time to explore It looks good for now - like the map the most But I
think the map is kinda too big for the first page Because its a home purchasing website Ill just type the
address where i want to buy I
252015 71125 PM
49
Tester
10
Tester Profile (given by tester)
Chicago Explorer
Proctored by
Daniel Ronan
What type of device are you using for this test
Dell Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iphone5 MacBook Pro at home
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info
Chicago
What information about a property is most useful to you when purchasing a home or other
property
Assuming location is first then price condition of property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Very Important
Historic resources nearby Neutral
50
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer
targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an
industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I
can get more information as a member seems like it - access to more data Announces more permits
that are entered
Explore the site Whats the first thing you do
Recent New Construction Permit Search is also very prominent
Tell us more about the first thing you did
Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this
part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it
looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in
West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to
be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info
- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The
pin on the map is not quite accurate but it says that the location is approximate
What was the most useful
information you found on
this page Why
The neighborhood data is
probably the most valuable
demographics schools
What was the least useful information you found on this
page Why
A lot of nearby information if I was looking for one address doesnt
think at all of the permits nearby would be that helpful information
balance seems off with this address and nearby permits
In what ways would you improve this Address Snapshot page
Headlines - Building information headline could encompass all the info on the page so it would be wise
to change this title There could be a more specific label such as Historic and Zoning information
51
Disappointed there was no historic resources survey information so that surprised me the fact that
there is none seems weird
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
Did you find this
information useful
Yes
Why or why not
Yes seeing the history of the neighborhood through permits is
interesting she thinks she could explore if she was starting a business
or looking for a property it would be useful I would be someone
who would not look for the last 14 days
Next explore the site and choose something that youre interested in learning about
What did you choose
New two story climbing wall [ADDRESS REMOVED]
Tell us why you chose what you did and about your experience
52
Caught her attention because it had a light blue pin Something that is slightly unusual - a two story
climbing activity
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
It seems very oriented to construction information not at all as marketable as sites such as Apartment
Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home
buying everyday Someone as interested in Chicago might like this more if it was more marketed to
them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup
Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is
getting people from the neighborhoods and not asking them to come to the Loop Become a member
and monitor building permits and violations for your clients - seems very corporate and not at all
accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is
more for professional purposes especially since they are from groups not individuals such as
homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken
as not an ad
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Wonders whether the test would be better targeted to respondents using a scenario-based track and
what they are trying to find Home business siting construction company builder etc
252015 72207 PM
53
Tester
11
Tester Profile (given by tester)
Architect Dropout
Proctored by
Sonja Marziano
What type of device are you using for this test
iPad
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhone pc laptop at home and work
What browser are you using right now
Safari
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps
What information about a property is most useful to you when purchasing a home or other
property
Location access to transit and sidewalks
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Neutral
54
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post
Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile
images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping
drawing custom place
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Clicked on map images (set up as tiles) could not interact with the map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for address tries to pre-populate with option but cannot access those options 915 W
Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is
similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking
which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title
gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling
below the map Top left frame is start gt moves right on the top navigator Jump to screen reader
users SR tag JAWS provides options to bypass or jump to certain sections of the site
What was the most useful
information you found on
this page Why
NA
What was the least useful information you found on this
page Why
NA
In what ways would you improve this Address Snapshot page
Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used
for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog
parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk
score
55
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
Did you find this
information useful
No
Why or why not
NA
Next explore the site and choose something that youre interested in learning about
What did you choose
NA
Tell us why you chose what you did and about your experience
NA
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
NA
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
56
Anything else to add
Maureen will be using her JAWS system and filling out the rest of the test at home
252015 72602 PM
57
Tester
12
Tester Profile (given by tester)
HomeSweet
Proctored by
Daniel X ONeil
What type of device are you using for this test
Dell Latitude E6440
Is this your normal device
that you use everyday
No
If not what is your primary device
Desktop computer at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
By walking or riding around the neighborhood and seeing them
What information about a property is most useful to you when purchasing a home or other
property
Price number of bedrooms condition of the home property tax photographs of interior and exterior--
as many as possible
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Important
58
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like its some sort of real estate website But it is more specific because its going to tell me
about the building and the location As a renter this is very important to me to see as a potential rental
space I see they have school information In Chicago I dont see that as reliable On real estate sites it
is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN
search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and
teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a
neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a
legend In the right hands this can be more and more useful Community organizers and people looking
to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats
delightful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Oh and I can look at whos doing what These are from all over the city If I were more
knowledgable I could use this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a
lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab
Checked on school Checked the info it comported with her knowledge Feels better when the crime is
in someones home
What was the most useful
information you found on
this page Why
The crime info was quite useful
because its interesting I can
use this to show my kid
What was the least useful information you found on this
page Why
The demographics because its not enough information It has a link
to go to the census But Id like to know average incon
In what ways would you improve this Address Snapshot page
59
Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks
indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights
Violations at this address How did I miss this She does not make comments but other people do
Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it
easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier
to read
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
Did you find this
information useful
Yes
Why or why not
Yes useful and fascinating
Next explore the site and choose something that youre interested in learning about
What did you choose
Stays on the map and scrolls south
Tell us why you chose what you did and about your experience
Found the house where her mother was born
OVERALL REVIEW Do you like Chicago
Cityscape
Would you use Chicago Cityscape in the future
60
Yes
Yes
In what ways would you improve Chicago Cityscape
Maybe they need to put a legend with all these little icons for less sophisticated users like me
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Its exciting to see stuff like this
252015 73202 PM
61
Tester
13
Tester Profile (given by tester)
Recurring Student
Proctored by
Christopher Whitaker
What type of device are you using for this test
PC Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhoneiPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you
hear things
What information about a property is most useful to you when purchasing a home or other
property
Utilities and what the average is - is rent including - history of whats happened for the past ten years
(roofs piping electric major issues) Like a complete diagnostic
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Neutral
Property tax Information Neutral
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Very Important
62
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like a place to enter in an address and see an image of the building a brief description and
basics about the community - and also the more political information (like which ward) Throws up a
map - looks like its annotated with constructions
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I entered my own address and it didnt find my address in historical data gives me zone information
light manufacturing Its actually showing the lot next door They just finished construction The area
used to be manufacturing
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
My home address
What was the most useful
information you found on
this page Why
It didnt show any useful info on
my building but interesting to
see nearby permits
What was the least useful information you found on this
page Why
Its kinda difficult - the zoning info is least useful mostly beacuse its
not there
In what ways would you improve this Address Snapshot page
I love historic building and know the history of our building - would like to have seen that Its really
cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what
the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at
2007)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
63
and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
Did you find this
information useful
Yes
Why or why not
I can see myself looking at this to see if something was issued (nearby
construction)
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by
estimated construction costs for the year which is kinda interesting because it shows the one we may be
hearing about the most My sister in law is an architect
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I liked the history information - like landmarks Id want to see some of that in here I find it really
interesting - and I think its important For example Why is this name super-popular (One of the first
64
people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our
building now that area is so built up and different) The schools expanding (Greektown)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Nope
252015 73412 PM
65
Make $20 for a test of a building projects website
Hi ltltFirst Namegtgt
Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website
This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards
Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form
We are planning to be in the Logan Square neighborhood for this test
We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers
For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago
Thanks for being a member of the CUTGroup As usual call or write with questions
Remember if you want to be a part of this test please complete this form
shyshy
Daniel X ONeil(773) 960shy6045
Subscribe Share Past Issues Translate
66
doneilcctorg
Facebook Twitter Website
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67
Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
Subscribe Share Past Issues Translate
68
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69
Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
Subscribe Share Past Issues Translate
70
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71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
I always go to the map first Shows information on building permits Going to the map is more
interesting
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Navigated around the map on the home page It is easy to click on a point to get more information The
icons make sense Explored permit detail page Wondering how far back map on home page goes (what
is the definition of recent)
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] Renovation estimated cost I was able to see what the permit was for and when
they got it
What was the most useful
information you found on
this page Why
Finding the permit information
and getting permit details
Finding the PIN number
What was the least useful information you found on this
page Why
historic info is interesting but maybe not useful
In what ways would you improve this Address Snapshot page
I dont know what historic resources mean The most recent permits are more interesting than the map
and neighborhood data Move above those Nice having the alderman information
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
39
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
Did you find this
information useful
Yes
Why or why not
The ability to specify time frame
Next explore the site and choose something that youre interested in learning about
What did you choose
Permits Dashboard charts Year in Review
Tell us why you chose what you did and about your experience
Pages were not useful to me but might be for contractors or other people
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
The changes on the address snapshot page (moving permits above map and neighborhood data)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Site seems very usable
40
252015 63301 PM
41
Tester
8
Tester Profile (given by tester)
Community advocate AL
Proctored by
Steven Vance
What type of device are you using for this test
Dell (with ZoomText turned off)
Is this your normal device
that you use everyday
No
If not what is your primary device
Laptop at home desktop at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting
theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the
Chamber of Commerce websites or anything like that
What information about a property is most useful to you when purchasing a home or other
property
Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility
Cool things to do (bars) rentcost
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Important
Violations at the address Very Important
42
Historic resources nearby Important
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give
me a bunch of information about that address and the area (or maybe just that particular building but it
talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is
for houses or living spaces or just commercial
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
Its the first thing that came to mind Im curious about what it will say about this place where I live what
information it would show for this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Shows me a picture that I know is correct because thats what it is Its showing me the ward
neighborhood community area points it out on a map Its an interesting looking map [When prompted
he identified them as parcels] Got neighborhood data got property tax info Ive never paid property
tax their property tax bill is the first column there Im not sure what the assessment means Is that the
land or the building because I think it would be worth a lot more than that Its a fairly big building I
dont know what historic resources means I guess some buildings that are listed as having some historic
significance Theres a bunch of Ukrainian churches nearby
What was the most useful
information you found on
this page Why
Assessments and property
taxes would be important if I
were to live in this
neighborhood I would want to
know how much property
taxes Rent would be great
because it eats up 20-50 of
What was the least useful information you found on this
page Why
The permits stuff is kind of dry information Upgrade balcony Not
too necessary for me to know that
43
peoples income
In what ways would you improve this Address Snapshot page
Schools Ah its there I didnt look too closely there I see that these are schools where theyre
guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school
means All of this is cryptic
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
Did you find this
information useful
No
Why or why not
There was some issues finding the right place to type in a
neighborhood and where to input an address The list view of this (on
Places) is a little lengthy
Next explore the site and choose something that youre interested in learning about
What did you choose
Demolitions Tracker
44
Tell us why you chose what you did and about your experience
Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews
showing up and people there squatting when the demolition crews Im curious how many buildings get
destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a
nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I think its cool pretty interesting it would be more applicable er worthwhile for developers and
homeowners people moving less familiar with the city Fortunately my roommates did the leg work
finding this place we have a really cool landlord Moving sucks so you dont want to deal with that
Maybe down the line at some point I personally have no idea how good a school is That one that I walk
by a million times I dont know anything about it
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Less applicable to day to day life compared to the transit app I think I did one other with restaurant
inspection results (that was interesting but I havent used that at all)
252015 63416 PM
45
Tester
9
Tester Profile (given by tester)
First time looker
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
A lot of new restaurants coming in - maybe the grocery stores
What information about a property is most useful to you when purchasing a home or other
property
The price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Neutral
Violations at the address Very Important
Historic resources nearby Not at all important
46
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
For me I think its a map for looking for an address Notices the map first The map is very good here I
think that the picture is maybe should be bigger than the map - otherwise Im looking for some
directions website (Navigation website)
Explore the site Whats the first thing you do
Clicked on new permit picture
Tell us more about the first thing you did
Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK
ITS PART OF THE SITE) Theres not really any information I can see here The address that was
returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south
loop)
What was the most useful
information you found on
this page Why
Theres zoning information
here that tells me something
But its not useful to me
What was the least useful information you found on this
page Why
Not sure
In what ways would you improve this Address Snapshot page
List some more information here (Tester sees the neighborhood information) - I would like to know
the property information tax info neighborhood data
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
47
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
Did you find this
information useful
Yes
Why or why not
More clear to me - more logic I think If I see the place first I dont
know where it is The address number doesnt give me that
impression
Next explore the site and choose something that youre interested in learning about
What did you choose
Im wondering why the picture is changing
Tell us why you chose what you did and about your experience
Its kinda weird the pictures keep changing (The one showing the latest permit)
OVERALL REVIEW Do you like Chicago
Cityscape
No
Would you use Chicago Cityscape in the future
No
In what ways would you improve Chicago Cityscape
I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a
lot of words to read It might be useful because theres a lot of information - but if I just want to see
something I want to see then probably not my first choice Id still take a look (For the home we use
Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for
what I want to purchase So I think the picinformation drags too much of my attention Although I like
the map same thing I just realized that the search bar is the most important
48
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I think this website I need more time to explore It looks good for now - like the map the most But I
think the map is kinda too big for the first page Because its a home purchasing website Ill just type the
address where i want to buy I
252015 71125 PM
49
Tester
10
Tester Profile (given by tester)
Chicago Explorer
Proctored by
Daniel Ronan
What type of device are you using for this test
Dell Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iphone5 MacBook Pro at home
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info
Chicago
What information about a property is most useful to you when purchasing a home or other
property
Assuming location is first then price condition of property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Very Important
Historic resources nearby Neutral
50
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer
targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an
industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I
can get more information as a member seems like it - access to more data Announces more permits
that are entered
Explore the site Whats the first thing you do
Recent New Construction Permit Search is also very prominent
Tell us more about the first thing you did
Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this
part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it
looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in
West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to
be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info
- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The
pin on the map is not quite accurate but it says that the location is approximate
What was the most useful
information you found on
this page Why
The neighborhood data is
probably the most valuable
demographics schools
What was the least useful information you found on this
page Why
A lot of nearby information if I was looking for one address doesnt
think at all of the permits nearby would be that helpful information
balance seems off with this address and nearby permits
In what ways would you improve this Address Snapshot page
Headlines - Building information headline could encompass all the info on the page so it would be wise
to change this title There could be a more specific label such as Historic and Zoning information
51
Disappointed there was no historic resources survey information so that surprised me the fact that
there is none seems weird
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
Did you find this
information useful
Yes
Why or why not
Yes seeing the history of the neighborhood through permits is
interesting she thinks she could explore if she was starting a business
or looking for a property it would be useful I would be someone
who would not look for the last 14 days
Next explore the site and choose something that youre interested in learning about
What did you choose
New two story climbing wall [ADDRESS REMOVED]
Tell us why you chose what you did and about your experience
52
Caught her attention because it had a light blue pin Something that is slightly unusual - a two story
climbing activity
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
It seems very oriented to construction information not at all as marketable as sites such as Apartment
Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home
buying everyday Someone as interested in Chicago might like this more if it was more marketed to
them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup
Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is
getting people from the neighborhoods and not asking them to come to the Loop Become a member
and monitor building permits and violations for your clients - seems very corporate and not at all
accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is
more for professional purposes especially since they are from groups not individuals such as
homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken
as not an ad
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Wonders whether the test would be better targeted to respondents using a scenario-based track and
what they are trying to find Home business siting construction company builder etc
252015 72207 PM
53
Tester
11
Tester Profile (given by tester)
Architect Dropout
Proctored by
Sonja Marziano
What type of device are you using for this test
iPad
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhone pc laptop at home and work
What browser are you using right now
Safari
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps
What information about a property is most useful to you when purchasing a home or other
property
Location access to transit and sidewalks
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Neutral
54
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post
Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile
images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping
drawing custom place
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Clicked on map images (set up as tiles) could not interact with the map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for address tries to pre-populate with option but cannot access those options 915 W
Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is
similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking
which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title
gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling
below the map Top left frame is start gt moves right on the top navigator Jump to screen reader
users SR tag JAWS provides options to bypass or jump to certain sections of the site
What was the most useful
information you found on
this page Why
NA
What was the least useful information you found on this
page Why
NA
In what ways would you improve this Address Snapshot page
Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used
for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog
parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk
score
55
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
Did you find this
information useful
No
Why or why not
NA
Next explore the site and choose something that youre interested in learning about
What did you choose
NA
Tell us why you chose what you did and about your experience
NA
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
NA
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
56
Anything else to add
Maureen will be using her JAWS system and filling out the rest of the test at home
252015 72602 PM
57
Tester
12
Tester Profile (given by tester)
HomeSweet
Proctored by
Daniel X ONeil
What type of device are you using for this test
Dell Latitude E6440
Is this your normal device
that you use everyday
No
If not what is your primary device
Desktop computer at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
By walking or riding around the neighborhood and seeing them
What information about a property is most useful to you when purchasing a home or other
property
Price number of bedrooms condition of the home property tax photographs of interior and exterior--
as many as possible
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Important
58
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like its some sort of real estate website But it is more specific because its going to tell me
about the building and the location As a renter this is very important to me to see as a potential rental
space I see they have school information In Chicago I dont see that as reliable On real estate sites it
is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN
search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and
teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a
neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a
legend In the right hands this can be more and more useful Community organizers and people looking
to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats
delightful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Oh and I can look at whos doing what These are from all over the city If I were more
knowledgable I could use this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a
lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab
Checked on school Checked the info it comported with her knowledge Feels better when the crime is
in someones home
What was the most useful
information you found on
this page Why
The crime info was quite useful
because its interesting I can
use this to show my kid
What was the least useful information you found on this
page Why
The demographics because its not enough information It has a link
to go to the census But Id like to know average incon
In what ways would you improve this Address Snapshot page
59
Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks
indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights
Violations at this address How did I miss this She does not make comments but other people do
Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it
easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier
to read
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
Did you find this
information useful
Yes
Why or why not
Yes useful and fascinating
Next explore the site and choose something that youre interested in learning about
What did you choose
Stays on the map and scrolls south
Tell us why you chose what you did and about your experience
Found the house where her mother was born
OVERALL REVIEW Do you like Chicago
Cityscape
Would you use Chicago Cityscape in the future
60
Yes
Yes
In what ways would you improve Chicago Cityscape
Maybe they need to put a legend with all these little icons for less sophisticated users like me
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Its exciting to see stuff like this
252015 73202 PM
61
Tester
13
Tester Profile (given by tester)
Recurring Student
Proctored by
Christopher Whitaker
What type of device are you using for this test
PC Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhoneiPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you
hear things
What information about a property is most useful to you when purchasing a home or other
property
Utilities and what the average is - is rent including - history of whats happened for the past ten years
(roofs piping electric major issues) Like a complete diagnostic
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Neutral
Property tax Information Neutral
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Very Important
62
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like a place to enter in an address and see an image of the building a brief description and
basics about the community - and also the more political information (like which ward) Throws up a
map - looks like its annotated with constructions
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I entered my own address and it didnt find my address in historical data gives me zone information
light manufacturing Its actually showing the lot next door They just finished construction The area
used to be manufacturing
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
My home address
What was the most useful
information you found on
this page Why
It didnt show any useful info on
my building but interesting to
see nearby permits
What was the least useful information you found on this
page Why
Its kinda difficult - the zoning info is least useful mostly beacuse its
not there
In what ways would you improve this Address Snapshot page
I love historic building and know the history of our building - would like to have seen that Its really
cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what
the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at
2007)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
63
and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
Did you find this
information useful
Yes
Why or why not
I can see myself looking at this to see if something was issued (nearby
construction)
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by
estimated construction costs for the year which is kinda interesting because it shows the one we may be
hearing about the most My sister in law is an architect
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I liked the history information - like landmarks Id want to see some of that in here I find it really
interesting - and I think its important For example Why is this name super-popular (One of the first
64
people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our
building now that area is so built up and different) The schools expanding (Greektown)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Nope
252015 73412 PM
65
Make $20 for a test of a building projects website
Hi ltltFirst Namegtgt
Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website
This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards
Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form
We are planning to be in the Logan Square neighborhood for this test
We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers
For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago
Thanks for being a member of the CUTGroup As usual call or write with questions
Remember if you want to be a part of this test please complete this form
shyshy
Daniel X ONeil(773) 960shy6045
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doneilcctorg
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Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
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Daniel X ONeil(773) 960shy6045doneilcctorg
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Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
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70
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0 0 0
71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Not used to the clustering (dot with number) Map view is pretty useful It is more interesting with the
options to change time frame
Did you find this
information useful
Yes
Why or why not
The ability to specify time frame
Next explore the site and choose something that youre interested in learning about
What did you choose
Permits Dashboard charts Year in Review
Tell us why you chose what you did and about your experience
Pages were not useful to me but might be for contractors or other people
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
The changes on the address snapshot page (moving permits above map and neighborhood data)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Site seems very usable
40
252015 63301 PM
41
Tester
8
Tester Profile (given by tester)
Community advocate AL
Proctored by
Steven Vance
What type of device are you using for this test
Dell (with ZoomText turned off)
Is this your normal device
that you use everyday
No
If not what is your primary device
Laptop at home desktop at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting
theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the
Chamber of Commerce websites or anything like that
What information about a property is most useful to you when purchasing a home or other
property
Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility
Cool things to do (bars) rentcost
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Important
Violations at the address Very Important
42
Historic resources nearby Important
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give
me a bunch of information about that address and the area (or maybe just that particular building but it
talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is
for houses or living spaces or just commercial
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
Its the first thing that came to mind Im curious about what it will say about this place where I live what
information it would show for this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Shows me a picture that I know is correct because thats what it is Its showing me the ward
neighborhood community area points it out on a map Its an interesting looking map [When prompted
he identified them as parcels] Got neighborhood data got property tax info Ive never paid property
tax their property tax bill is the first column there Im not sure what the assessment means Is that the
land or the building because I think it would be worth a lot more than that Its a fairly big building I
dont know what historic resources means I guess some buildings that are listed as having some historic
significance Theres a bunch of Ukrainian churches nearby
What was the most useful
information you found on
this page Why
Assessments and property
taxes would be important if I
were to live in this
neighborhood I would want to
know how much property
taxes Rent would be great
because it eats up 20-50 of
What was the least useful information you found on this
page Why
The permits stuff is kind of dry information Upgrade balcony Not
too necessary for me to know that
43
peoples income
In what ways would you improve this Address Snapshot page
Schools Ah its there I didnt look too closely there I see that these are schools where theyre
guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school
means All of this is cryptic
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
Did you find this
information useful
No
Why or why not
There was some issues finding the right place to type in a
neighborhood and where to input an address The list view of this (on
Places) is a little lengthy
Next explore the site and choose something that youre interested in learning about
What did you choose
Demolitions Tracker
44
Tell us why you chose what you did and about your experience
Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews
showing up and people there squatting when the demolition crews Im curious how many buildings get
destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a
nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I think its cool pretty interesting it would be more applicable er worthwhile for developers and
homeowners people moving less familiar with the city Fortunately my roommates did the leg work
finding this place we have a really cool landlord Moving sucks so you dont want to deal with that
Maybe down the line at some point I personally have no idea how good a school is That one that I walk
by a million times I dont know anything about it
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Less applicable to day to day life compared to the transit app I think I did one other with restaurant
inspection results (that was interesting but I havent used that at all)
252015 63416 PM
45
Tester
9
Tester Profile (given by tester)
First time looker
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
A lot of new restaurants coming in - maybe the grocery stores
What information about a property is most useful to you when purchasing a home or other
property
The price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Neutral
Violations at the address Very Important
Historic resources nearby Not at all important
46
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
For me I think its a map for looking for an address Notices the map first The map is very good here I
think that the picture is maybe should be bigger than the map - otherwise Im looking for some
directions website (Navigation website)
Explore the site Whats the first thing you do
Clicked on new permit picture
Tell us more about the first thing you did
Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK
ITS PART OF THE SITE) Theres not really any information I can see here The address that was
returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south
loop)
What was the most useful
information you found on
this page Why
Theres zoning information
here that tells me something
But its not useful to me
What was the least useful information you found on this
page Why
Not sure
In what ways would you improve this Address Snapshot page
List some more information here (Tester sees the neighborhood information) - I would like to know
the property information tax info neighborhood data
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
47
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
Did you find this
information useful
Yes
Why or why not
More clear to me - more logic I think If I see the place first I dont
know where it is The address number doesnt give me that
impression
Next explore the site and choose something that youre interested in learning about
What did you choose
Im wondering why the picture is changing
Tell us why you chose what you did and about your experience
Its kinda weird the pictures keep changing (The one showing the latest permit)
OVERALL REVIEW Do you like Chicago
Cityscape
No
Would you use Chicago Cityscape in the future
No
In what ways would you improve Chicago Cityscape
I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a
lot of words to read It might be useful because theres a lot of information - but if I just want to see
something I want to see then probably not my first choice Id still take a look (For the home we use
Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for
what I want to purchase So I think the picinformation drags too much of my attention Although I like
the map same thing I just realized that the search bar is the most important
48
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I think this website I need more time to explore It looks good for now - like the map the most But I
think the map is kinda too big for the first page Because its a home purchasing website Ill just type the
address where i want to buy I
252015 71125 PM
49
Tester
10
Tester Profile (given by tester)
Chicago Explorer
Proctored by
Daniel Ronan
What type of device are you using for this test
Dell Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iphone5 MacBook Pro at home
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info
Chicago
What information about a property is most useful to you when purchasing a home or other
property
Assuming location is first then price condition of property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Very Important
Historic resources nearby Neutral
50
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer
targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an
industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I
can get more information as a member seems like it - access to more data Announces more permits
that are entered
Explore the site Whats the first thing you do
Recent New Construction Permit Search is also very prominent
Tell us more about the first thing you did
Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this
part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it
looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in
West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to
be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info
- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The
pin on the map is not quite accurate but it says that the location is approximate
What was the most useful
information you found on
this page Why
The neighborhood data is
probably the most valuable
demographics schools
What was the least useful information you found on this
page Why
A lot of nearby information if I was looking for one address doesnt
think at all of the permits nearby would be that helpful information
balance seems off with this address and nearby permits
In what ways would you improve this Address Snapshot page
Headlines - Building information headline could encompass all the info on the page so it would be wise
to change this title There could be a more specific label such as Historic and Zoning information
51
Disappointed there was no historic resources survey information so that surprised me the fact that
there is none seems weird
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
Did you find this
information useful
Yes
Why or why not
Yes seeing the history of the neighborhood through permits is
interesting she thinks she could explore if she was starting a business
or looking for a property it would be useful I would be someone
who would not look for the last 14 days
Next explore the site and choose something that youre interested in learning about
What did you choose
New two story climbing wall [ADDRESS REMOVED]
Tell us why you chose what you did and about your experience
52
Caught her attention because it had a light blue pin Something that is slightly unusual - a two story
climbing activity
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
It seems very oriented to construction information not at all as marketable as sites such as Apartment
Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home
buying everyday Someone as interested in Chicago might like this more if it was more marketed to
them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup
Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is
getting people from the neighborhoods and not asking them to come to the Loop Become a member
and monitor building permits and violations for your clients - seems very corporate and not at all
accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is
more for professional purposes especially since they are from groups not individuals such as
homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken
as not an ad
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Wonders whether the test would be better targeted to respondents using a scenario-based track and
what they are trying to find Home business siting construction company builder etc
252015 72207 PM
53
Tester
11
Tester Profile (given by tester)
Architect Dropout
Proctored by
Sonja Marziano
What type of device are you using for this test
iPad
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhone pc laptop at home and work
What browser are you using right now
Safari
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps
What information about a property is most useful to you when purchasing a home or other
property
Location access to transit and sidewalks
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Neutral
54
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post
Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile
images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping
drawing custom place
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Clicked on map images (set up as tiles) could not interact with the map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for address tries to pre-populate with option but cannot access those options 915 W
Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is
similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking
which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title
gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling
below the map Top left frame is start gt moves right on the top navigator Jump to screen reader
users SR tag JAWS provides options to bypass or jump to certain sections of the site
What was the most useful
information you found on
this page Why
NA
What was the least useful information you found on this
page Why
NA
In what ways would you improve this Address Snapshot page
Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used
for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog
parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk
score
55
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
Did you find this
information useful
No
Why or why not
NA
Next explore the site and choose something that youre interested in learning about
What did you choose
NA
Tell us why you chose what you did and about your experience
NA
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
NA
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
56
Anything else to add
Maureen will be using her JAWS system and filling out the rest of the test at home
252015 72602 PM
57
Tester
12
Tester Profile (given by tester)
HomeSweet
Proctored by
Daniel X ONeil
What type of device are you using for this test
Dell Latitude E6440
Is this your normal device
that you use everyday
No
If not what is your primary device
Desktop computer at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
By walking or riding around the neighborhood and seeing them
What information about a property is most useful to you when purchasing a home or other
property
Price number of bedrooms condition of the home property tax photographs of interior and exterior--
as many as possible
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Important
58
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like its some sort of real estate website But it is more specific because its going to tell me
about the building and the location As a renter this is very important to me to see as a potential rental
space I see they have school information In Chicago I dont see that as reliable On real estate sites it
is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN
search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and
teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a
neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a
legend In the right hands this can be more and more useful Community organizers and people looking
to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats
delightful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Oh and I can look at whos doing what These are from all over the city If I were more
knowledgable I could use this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a
lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab
Checked on school Checked the info it comported with her knowledge Feels better when the crime is
in someones home
What was the most useful
information you found on
this page Why
The crime info was quite useful
because its interesting I can
use this to show my kid
What was the least useful information you found on this
page Why
The demographics because its not enough information It has a link
to go to the census But Id like to know average incon
In what ways would you improve this Address Snapshot page
59
Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks
indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights
Violations at this address How did I miss this She does not make comments but other people do
Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it
easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier
to read
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
Did you find this
information useful
Yes
Why or why not
Yes useful and fascinating
Next explore the site and choose something that youre interested in learning about
What did you choose
Stays on the map and scrolls south
Tell us why you chose what you did and about your experience
Found the house where her mother was born
OVERALL REVIEW Do you like Chicago
Cityscape
Would you use Chicago Cityscape in the future
60
Yes
Yes
In what ways would you improve Chicago Cityscape
Maybe they need to put a legend with all these little icons for less sophisticated users like me
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Its exciting to see stuff like this
252015 73202 PM
61
Tester
13
Tester Profile (given by tester)
Recurring Student
Proctored by
Christopher Whitaker
What type of device are you using for this test
PC Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhoneiPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you
hear things
What information about a property is most useful to you when purchasing a home or other
property
Utilities and what the average is - is rent including - history of whats happened for the past ten years
(roofs piping electric major issues) Like a complete diagnostic
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Neutral
Property tax Information Neutral
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Very Important
62
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like a place to enter in an address and see an image of the building a brief description and
basics about the community - and also the more political information (like which ward) Throws up a
map - looks like its annotated with constructions
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I entered my own address and it didnt find my address in historical data gives me zone information
light manufacturing Its actually showing the lot next door They just finished construction The area
used to be manufacturing
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
My home address
What was the most useful
information you found on
this page Why
It didnt show any useful info on
my building but interesting to
see nearby permits
What was the least useful information you found on this
page Why
Its kinda difficult - the zoning info is least useful mostly beacuse its
not there
In what ways would you improve this Address Snapshot page
I love historic building and know the history of our building - would like to have seen that Its really
cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what
the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at
2007)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
63
and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
Did you find this
information useful
Yes
Why or why not
I can see myself looking at this to see if something was issued (nearby
construction)
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by
estimated construction costs for the year which is kinda interesting because it shows the one we may be
hearing about the most My sister in law is an architect
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I liked the history information - like landmarks Id want to see some of that in here I find it really
interesting - and I think its important For example Why is this name super-popular (One of the first
64
people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our
building now that area is so built up and different) The schools expanding (Greektown)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Nope
252015 73412 PM
65
Make $20 for a test of a building projects website
Hi ltltFirst Namegtgt
Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website
This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards
Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form
We are planning to be in the Logan Square neighborhood for this test
We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers
For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago
Thanks for being a member of the CUTGroup As usual call or write with questions
Remember if you want to be a part of this test please complete this form
shyshy
Daniel X ONeil(773) 960shy6045
Subscribe Share Past Issues Translate
66
doneilcctorg
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67
Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
Subscribe Share Past Issues Translate
68
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69
Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
Subscribe Share Past Issues Translate
70
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71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
252015 63301 PM
41
Tester
8
Tester Profile (given by tester)
Community advocate AL
Proctored by
Steven Vance
What type of device are you using for this test
Dell (with ZoomText turned off)
Is this your normal device
that you use everyday
No
If not what is your primary device
Laptop at home desktop at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting
theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the
Chamber of Commerce websites or anything like that
What information about a property is most useful to you when purchasing a home or other
property
Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility
Cool things to do (bars) rentcost
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Important
Violations at the address Very Important
42
Historic resources nearby Important
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give
me a bunch of information about that address and the area (or maybe just that particular building but it
talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is
for houses or living spaces or just commercial
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
Its the first thing that came to mind Im curious about what it will say about this place where I live what
information it would show for this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Shows me a picture that I know is correct because thats what it is Its showing me the ward
neighborhood community area points it out on a map Its an interesting looking map [When prompted
he identified them as parcels] Got neighborhood data got property tax info Ive never paid property
tax their property tax bill is the first column there Im not sure what the assessment means Is that the
land or the building because I think it would be worth a lot more than that Its a fairly big building I
dont know what historic resources means I guess some buildings that are listed as having some historic
significance Theres a bunch of Ukrainian churches nearby
What was the most useful
information you found on
this page Why
Assessments and property
taxes would be important if I
were to live in this
neighborhood I would want to
know how much property
taxes Rent would be great
because it eats up 20-50 of
What was the least useful information you found on this
page Why
The permits stuff is kind of dry information Upgrade balcony Not
too necessary for me to know that
43
peoples income
In what ways would you improve this Address Snapshot page
Schools Ah its there I didnt look too closely there I see that these are schools where theyre
guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school
means All of this is cryptic
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
Did you find this
information useful
No
Why or why not
There was some issues finding the right place to type in a
neighborhood and where to input an address The list view of this (on
Places) is a little lengthy
Next explore the site and choose something that youre interested in learning about
What did you choose
Demolitions Tracker
44
Tell us why you chose what you did and about your experience
Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews
showing up and people there squatting when the demolition crews Im curious how many buildings get
destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a
nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I think its cool pretty interesting it would be more applicable er worthwhile for developers and
homeowners people moving less familiar with the city Fortunately my roommates did the leg work
finding this place we have a really cool landlord Moving sucks so you dont want to deal with that
Maybe down the line at some point I personally have no idea how good a school is That one that I walk
by a million times I dont know anything about it
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Less applicable to day to day life compared to the transit app I think I did one other with restaurant
inspection results (that was interesting but I havent used that at all)
252015 63416 PM
45
Tester
9
Tester Profile (given by tester)
First time looker
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
A lot of new restaurants coming in - maybe the grocery stores
What information about a property is most useful to you when purchasing a home or other
property
The price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Neutral
Violations at the address Very Important
Historic resources nearby Not at all important
46
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
For me I think its a map for looking for an address Notices the map first The map is very good here I
think that the picture is maybe should be bigger than the map - otherwise Im looking for some
directions website (Navigation website)
Explore the site Whats the first thing you do
Clicked on new permit picture
Tell us more about the first thing you did
Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK
ITS PART OF THE SITE) Theres not really any information I can see here The address that was
returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south
loop)
What was the most useful
information you found on
this page Why
Theres zoning information
here that tells me something
But its not useful to me
What was the least useful information you found on this
page Why
Not sure
In what ways would you improve this Address Snapshot page
List some more information here (Tester sees the neighborhood information) - I would like to know
the property information tax info neighborhood data
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
47
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
Did you find this
information useful
Yes
Why or why not
More clear to me - more logic I think If I see the place first I dont
know where it is The address number doesnt give me that
impression
Next explore the site and choose something that youre interested in learning about
What did you choose
Im wondering why the picture is changing
Tell us why you chose what you did and about your experience
Its kinda weird the pictures keep changing (The one showing the latest permit)
OVERALL REVIEW Do you like Chicago
Cityscape
No
Would you use Chicago Cityscape in the future
No
In what ways would you improve Chicago Cityscape
I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a
lot of words to read It might be useful because theres a lot of information - but if I just want to see
something I want to see then probably not my first choice Id still take a look (For the home we use
Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for
what I want to purchase So I think the picinformation drags too much of my attention Although I like
the map same thing I just realized that the search bar is the most important
48
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I think this website I need more time to explore It looks good for now - like the map the most But I
think the map is kinda too big for the first page Because its a home purchasing website Ill just type the
address where i want to buy I
252015 71125 PM
49
Tester
10
Tester Profile (given by tester)
Chicago Explorer
Proctored by
Daniel Ronan
What type of device are you using for this test
Dell Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iphone5 MacBook Pro at home
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info
Chicago
What information about a property is most useful to you when purchasing a home or other
property
Assuming location is first then price condition of property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Very Important
Historic resources nearby Neutral
50
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer
targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an
industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I
can get more information as a member seems like it - access to more data Announces more permits
that are entered
Explore the site Whats the first thing you do
Recent New Construction Permit Search is also very prominent
Tell us more about the first thing you did
Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this
part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it
looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in
West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to
be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info
- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The
pin on the map is not quite accurate but it says that the location is approximate
What was the most useful
information you found on
this page Why
The neighborhood data is
probably the most valuable
demographics schools
What was the least useful information you found on this
page Why
A lot of nearby information if I was looking for one address doesnt
think at all of the permits nearby would be that helpful information
balance seems off with this address and nearby permits
In what ways would you improve this Address Snapshot page
Headlines - Building information headline could encompass all the info on the page so it would be wise
to change this title There could be a more specific label such as Historic and Zoning information
51
Disappointed there was no historic resources survey information so that surprised me the fact that
there is none seems weird
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
Did you find this
information useful
Yes
Why or why not
Yes seeing the history of the neighborhood through permits is
interesting she thinks she could explore if she was starting a business
or looking for a property it would be useful I would be someone
who would not look for the last 14 days
Next explore the site and choose something that youre interested in learning about
What did you choose
New two story climbing wall [ADDRESS REMOVED]
Tell us why you chose what you did and about your experience
52
Caught her attention because it had a light blue pin Something that is slightly unusual - a two story
climbing activity
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
It seems very oriented to construction information not at all as marketable as sites such as Apartment
Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home
buying everyday Someone as interested in Chicago might like this more if it was more marketed to
them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup
Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is
getting people from the neighborhoods and not asking them to come to the Loop Become a member
and monitor building permits and violations for your clients - seems very corporate and not at all
accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is
more for professional purposes especially since they are from groups not individuals such as
homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken
as not an ad
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Wonders whether the test would be better targeted to respondents using a scenario-based track and
what they are trying to find Home business siting construction company builder etc
252015 72207 PM
53
Tester
11
Tester Profile (given by tester)
Architect Dropout
Proctored by
Sonja Marziano
What type of device are you using for this test
iPad
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhone pc laptop at home and work
What browser are you using right now
Safari
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps
What information about a property is most useful to you when purchasing a home or other
property
Location access to transit and sidewalks
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Neutral
54
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post
Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile
images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping
drawing custom place
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Clicked on map images (set up as tiles) could not interact with the map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for address tries to pre-populate with option but cannot access those options 915 W
Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is
similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking
which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title
gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling
below the map Top left frame is start gt moves right on the top navigator Jump to screen reader
users SR tag JAWS provides options to bypass or jump to certain sections of the site
What was the most useful
information you found on
this page Why
NA
What was the least useful information you found on this
page Why
NA
In what ways would you improve this Address Snapshot page
Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used
for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog
parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk
score
55
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
Did you find this
information useful
No
Why or why not
NA
Next explore the site and choose something that youre interested in learning about
What did you choose
NA
Tell us why you chose what you did and about your experience
NA
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
NA
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
56
Anything else to add
Maureen will be using her JAWS system and filling out the rest of the test at home
252015 72602 PM
57
Tester
12
Tester Profile (given by tester)
HomeSweet
Proctored by
Daniel X ONeil
What type of device are you using for this test
Dell Latitude E6440
Is this your normal device
that you use everyday
No
If not what is your primary device
Desktop computer at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
By walking or riding around the neighborhood and seeing them
What information about a property is most useful to you when purchasing a home or other
property
Price number of bedrooms condition of the home property tax photographs of interior and exterior--
as many as possible
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Important
58
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like its some sort of real estate website But it is more specific because its going to tell me
about the building and the location As a renter this is very important to me to see as a potential rental
space I see they have school information In Chicago I dont see that as reliable On real estate sites it
is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN
search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and
teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a
neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a
legend In the right hands this can be more and more useful Community organizers and people looking
to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats
delightful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Oh and I can look at whos doing what These are from all over the city If I were more
knowledgable I could use this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a
lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab
Checked on school Checked the info it comported with her knowledge Feels better when the crime is
in someones home
What was the most useful
information you found on
this page Why
The crime info was quite useful
because its interesting I can
use this to show my kid
What was the least useful information you found on this
page Why
The demographics because its not enough information It has a link
to go to the census But Id like to know average incon
In what ways would you improve this Address Snapshot page
59
Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks
indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights
Violations at this address How did I miss this She does not make comments but other people do
Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it
easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier
to read
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
Did you find this
information useful
Yes
Why or why not
Yes useful and fascinating
Next explore the site and choose something that youre interested in learning about
What did you choose
Stays on the map and scrolls south
Tell us why you chose what you did and about your experience
Found the house where her mother was born
OVERALL REVIEW Do you like Chicago
Cityscape
Would you use Chicago Cityscape in the future
60
Yes
Yes
In what ways would you improve Chicago Cityscape
Maybe they need to put a legend with all these little icons for less sophisticated users like me
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Its exciting to see stuff like this
252015 73202 PM
61
Tester
13
Tester Profile (given by tester)
Recurring Student
Proctored by
Christopher Whitaker
What type of device are you using for this test
PC Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhoneiPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you
hear things
What information about a property is most useful to you when purchasing a home or other
property
Utilities and what the average is - is rent including - history of whats happened for the past ten years
(roofs piping electric major issues) Like a complete diagnostic
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Neutral
Property tax Information Neutral
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Very Important
62
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like a place to enter in an address and see an image of the building a brief description and
basics about the community - and also the more political information (like which ward) Throws up a
map - looks like its annotated with constructions
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I entered my own address and it didnt find my address in historical data gives me zone information
light manufacturing Its actually showing the lot next door They just finished construction The area
used to be manufacturing
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
My home address
What was the most useful
information you found on
this page Why
It didnt show any useful info on
my building but interesting to
see nearby permits
What was the least useful information you found on this
page Why
Its kinda difficult - the zoning info is least useful mostly beacuse its
not there
In what ways would you improve this Address Snapshot page
I love historic building and know the history of our building - would like to have seen that Its really
cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what
the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at
2007)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
63
and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
Did you find this
information useful
Yes
Why or why not
I can see myself looking at this to see if something was issued (nearby
construction)
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by
estimated construction costs for the year which is kinda interesting because it shows the one we may be
hearing about the most My sister in law is an architect
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I liked the history information - like landmarks Id want to see some of that in here I find it really
interesting - and I think its important For example Why is this name super-popular (One of the first
64
people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our
building now that area is so built up and different) The schools expanding (Greektown)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Nope
252015 73412 PM
65
Make $20 for a test of a building projects website
Hi ltltFirst Namegtgt
Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website
This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards
Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form
We are planning to be in the Logan Square neighborhood for this test
We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers
For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago
Thanks for being a member of the CUTGroup As usual call or write with questions
Remember if you want to be a part of this test please complete this form
shyshy
Daniel X ONeil(773) 960shy6045
Subscribe Share Past Issues Translate
66
doneilcctorg
Facebook Twitter Website
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67
Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
Subscribe Share Past Issues Translate
68
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69
Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
Subscribe Share Past Issues Translate
70
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71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
Tester
8
Tester Profile (given by tester)
Community advocate AL
Proctored by
Steven Vance
What type of device are you using for this test
Dell (with ZoomText turned off)
Is this your normal device
that you use everyday
No
If not what is your primary device
Laptop at home desktop at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Usually read about them in articles DNAinfo Gapers Block (aggregates local news thats interesting
theyve done stuff about Logan Square being torn up up and down Milwaukee Avenue) I dont go to the
Chamber of Commerce websites or anything like that
What information about a property is most useful to you when purchasing a home or other
property
Neighborhood safety property taxes neighborhood amenities parks nearby public transit accessibility
Cool things to do (bars) rentcost
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Important
Violations at the address Very Important
42
Historic resources nearby Important
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give
me a bunch of information about that address and the area (or maybe just that particular building but it
talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is
for houses or living spaces or just commercial
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
Its the first thing that came to mind Im curious about what it will say about this place where I live what
information it would show for this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Shows me a picture that I know is correct because thats what it is Its showing me the ward
neighborhood community area points it out on a map Its an interesting looking map [When prompted
he identified them as parcels] Got neighborhood data got property tax info Ive never paid property
tax their property tax bill is the first column there Im not sure what the assessment means Is that the
land or the building because I think it would be worth a lot more than that Its a fairly big building I
dont know what historic resources means I guess some buildings that are listed as having some historic
significance Theres a bunch of Ukrainian churches nearby
What was the most useful
information you found on
this page Why
Assessments and property
taxes would be important if I
were to live in this
neighborhood I would want to
know how much property
taxes Rent would be great
because it eats up 20-50 of
What was the least useful information you found on this
page Why
The permits stuff is kind of dry information Upgrade balcony Not
too necessary for me to know that
43
peoples income
In what ways would you improve this Address Snapshot page
Schools Ah its there I didnt look too closely there I see that these are schools where theyre
guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school
means All of this is cryptic
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
Did you find this
information useful
No
Why or why not
There was some issues finding the right place to type in a
neighborhood and where to input an address The list view of this (on
Places) is a little lengthy
Next explore the site and choose something that youre interested in learning about
What did you choose
Demolitions Tracker
44
Tell us why you chose what you did and about your experience
Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews
showing up and people there squatting when the demolition crews Im curious how many buildings get
destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a
nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I think its cool pretty interesting it would be more applicable er worthwhile for developers and
homeowners people moving less familiar with the city Fortunately my roommates did the leg work
finding this place we have a really cool landlord Moving sucks so you dont want to deal with that
Maybe down the line at some point I personally have no idea how good a school is That one that I walk
by a million times I dont know anything about it
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Less applicable to day to day life compared to the transit app I think I did one other with restaurant
inspection results (that was interesting but I havent used that at all)
252015 63416 PM
45
Tester
9
Tester Profile (given by tester)
First time looker
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
A lot of new restaurants coming in - maybe the grocery stores
What information about a property is most useful to you when purchasing a home or other
property
The price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Neutral
Violations at the address Very Important
Historic resources nearby Not at all important
46
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
For me I think its a map for looking for an address Notices the map first The map is very good here I
think that the picture is maybe should be bigger than the map - otherwise Im looking for some
directions website (Navigation website)
Explore the site Whats the first thing you do
Clicked on new permit picture
Tell us more about the first thing you did
Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK
ITS PART OF THE SITE) Theres not really any information I can see here The address that was
returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south
loop)
What was the most useful
information you found on
this page Why
Theres zoning information
here that tells me something
But its not useful to me
What was the least useful information you found on this
page Why
Not sure
In what ways would you improve this Address Snapshot page
List some more information here (Tester sees the neighborhood information) - I would like to know
the property information tax info neighborhood data
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
47
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
Did you find this
information useful
Yes
Why or why not
More clear to me - more logic I think If I see the place first I dont
know where it is The address number doesnt give me that
impression
Next explore the site and choose something that youre interested in learning about
What did you choose
Im wondering why the picture is changing
Tell us why you chose what you did and about your experience
Its kinda weird the pictures keep changing (The one showing the latest permit)
OVERALL REVIEW Do you like Chicago
Cityscape
No
Would you use Chicago Cityscape in the future
No
In what ways would you improve Chicago Cityscape
I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a
lot of words to read It might be useful because theres a lot of information - but if I just want to see
something I want to see then probably not my first choice Id still take a look (For the home we use
Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for
what I want to purchase So I think the picinformation drags too much of my attention Although I like
the map same thing I just realized that the search bar is the most important
48
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I think this website I need more time to explore It looks good for now - like the map the most But I
think the map is kinda too big for the first page Because its a home purchasing website Ill just type the
address where i want to buy I
252015 71125 PM
49
Tester
10
Tester Profile (given by tester)
Chicago Explorer
Proctored by
Daniel Ronan
What type of device are you using for this test
Dell Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iphone5 MacBook Pro at home
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info
Chicago
What information about a property is most useful to you when purchasing a home or other
property
Assuming location is first then price condition of property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Very Important
Historic resources nearby Neutral
50
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer
targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an
industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I
can get more information as a member seems like it - access to more data Announces more permits
that are entered
Explore the site Whats the first thing you do
Recent New Construction Permit Search is also very prominent
Tell us more about the first thing you did
Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this
part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it
looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in
West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to
be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info
- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The
pin on the map is not quite accurate but it says that the location is approximate
What was the most useful
information you found on
this page Why
The neighborhood data is
probably the most valuable
demographics schools
What was the least useful information you found on this
page Why
A lot of nearby information if I was looking for one address doesnt
think at all of the permits nearby would be that helpful information
balance seems off with this address and nearby permits
In what ways would you improve this Address Snapshot page
Headlines - Building information headline could encompass all the info on the page so it would be wise
to change this title There could be a more specific label such as Historic and Zoning information
51
Disappointed there was no historic resources survey information so that surprised me the fact that
there is none seems weird
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
Did you find this
information useful
Yes
Why or why not
Yes seeing the history of the neighborhood through permits is
interesting she thinks she could explore if she was starting a business
or looking for a property it would be useful I would be someone
who would not look for the last 14 days
Next explore the site and choose something that youre interested in learning about
What did you choose
New two story climbing wall [ADDRESS REMOVED]
Tell us why you chose what you did and about your experience
52
Caught her attention because it had a light blue pin Something that is slightly unusual - a two story
climbing activity
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
It seems very oriented to construction information not at all as marketable as sites such as Apartment
Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home
buying everyday Someone as interested in Chicago might like this more if it was more marketed to
them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup
Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is
getting people from the neighborhoods and not asking them to come to the Loop Become a member
and monitor building permits and violations for your clients - seems very corporate and not at all
accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is
more for professional purposes especially since they are from groups not individuals such as
homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken
as not an ad
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Wonders whether the test would be better targeted to respondents using a scenario-based track and
what they are trying to find Home business siting construction company builder etc
252015 72207 PM
53
Tester
11
Tester Profile (given by tester)
Architect Dropout
Proctored by
Sonja Marziano
What type of device are you using for this test
iPad
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhone pc laptop at home and work
What browser are you using right now
Safari
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps
What information about a property is most useful to you when purchasing a home or other
property
Location access to transit and sidewalks
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Neutral
54
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post
Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile
images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping
drawing custom place
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Clicked on map images (set up as tiles) could not interact with the map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for address tries to pre-populate with option but cannot access those options 915 W
Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is
similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking
which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title
gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling
below the map Top left frame is start gt moves right on the top navigator Jump to screen reader
users SR tag JAWS provides options to bypass or jump to certain sections of the site
What was the most useful
information you found on
this page Why
NA
What was the least useful information you found on this
page Why
NA
In what ways would you improve this Address Snapshot page
Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used
for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog
parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk
score
55
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
Did you find this
information useful
No
Why or why not
NA
Next explore the site and choose something that youre interested in learning about
What did you choose
NA
Tell us why you chose what you did and about your experience
NA
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
NA
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
56
Anything else to add
Maureen will be using her JAWS system and filling out the rest of the test at home
252015 72602 PM
57
Tester
12
Tester Profile (given by tester)
HomeSweet
Proctored by
Daniel X ONeil
What type of device are you using for this test
Dell Latitude E6440
Is this your normal device
that you use everyday
No
If not what is your primary device
Desktop computer at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
By walking or riding around the neighborhood and seeing them
What information about a property is most useful to you when purchasing a home or other
property
Price number of bedrooms condition of the home property tax photographs of interior and exterior--
as many as possible
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Important
58
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like its some sort of real estate website But it is more specific because its going to tell me
about the building and the location As a renter this is very important to me to see as a potential rental
space I see they have school information In Chicago I dont see that as reliable On real estate sites it
is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN
search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and
teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a
neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a
legend In the right hands this can be more and more useful Community organizers and people looking
to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats
delightful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Oh and I can look at whos doing what These are from all over the city If I were more
knowledgable I could use this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a
lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab
Checked on school Checked the info it comported with her knowledge Feels better when the crime is
in someones home
What was the most useful
information you found on
this page Why
The crime info was quite useful
because its interesting I can
use this to show my kid
What was the least useful information you found on this
page Why
The demographics because its not enough information It has a link
to go to the census But Id like to know average incon
In what ways would you improve this Address Snapshot page
59
Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks
indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights
Violations at this address How did I miss this She does not make comments but other people do
Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it
easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier
to read
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
Did you find this
information useful
Yes
Why or why not
Yes useful and fascinating
Next explore the site and choose something that youre interested in learning about
What did you choose
Stays on the map and scrolls south
Tell us why you chose what you did and about your experience
Found the house where her mother was born
OVERALL REVIEW Do you like Chicago
Cityscape
Would you use Chicago Cityscape in the future
60
Yes
Yes
In what ways would you improve Chicago Cityscape
Maybe they need to put a legend with all these little icons for less sophisticated users like me
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Its exciting to see stuff like this
252015 73202 PM
61
Tester
13
Tester Profile (given by tester)
Recurring Student
Proctored by
Christopher Whitaker
What type of device are you using for this test
PC Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhoneiPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you
hear things
What information about a property is most useful to you when purchasing a home or other
property
Utilities and what the average is - is rent including - history of whats happened for the past ten years
(roofs piping electric major issues) Like a complete diagnostic
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Neutral
Property tax Information Neutral
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Very Important
62
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like a place to enter in an address and see an image of the building a brief description and
basics about the community - and also the more political information (like which ward) Throws up a
map - looks like its annotated with constructions
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I entered my own address and it didnt find my address in historical data gives me zone information
light manufacturing Its actually showing the lot next door They just finished construction The area
used to be manufacturing
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
My home address
What was the most useful
information you found on
this page Why
It didnt show any useful info on
my building but interesting to
see nearby permits
What was the least useful information you found on this
page Why
Its kinda difficult - the zoning info is least useful mostly beacuse its
not there
In what ways would you improve this Address Snapshot page
I love historic building and know the history of our building - would like to have seen that Its really
cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what
the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at
2007)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
63
and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
Did you find this
information useful
Yes
Why or why not
I can see myself looking at this to see if something was issued (nearby
construction)
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by
estimated construction costs for the year which is kinda interesting because it shows the one we may be
hearing about the most My sister in law is an architect
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I liked the history information - like landmarks Id want to see some of that in here I find it really
interesting - and I think its important For example Why is this name super-popular (One of the first
64
people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our
building now that area is so built up and different) The schools expanding (Greektown)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Nope
252015 73412 PM
65
Make $20 for a test of a building projects website
Hi ltltFirst Namegtgt
Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website
This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards
Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form
We are planning to be in the Logan Square neighborhood for this test
We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers
For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago
Thanks for being a member of the CUTGroup As usual call or write with questions
Remember if you want to be a part of this test please complete this form
shyshy
Daniel X ONeil(773) 960shy6045
Subscribe Share Past Issues Translate
66
doneilcctorg
Facebook Twitter Website
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Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
Subscribe Share Past Issues Translate
68
Daniel X ONeil(773) 960shy6045doneilcctorg
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69
Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
Subscribe Share Past Issues Translate
70
Facebook Twitter Website
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0 0 0
71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
Historic resources nearby Important
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Looks like a directory of buildings in the city Looks like it wants me to put in an address and it will give
me a bunch of information about that address and the area (or maybe just that particular building but it
talks about schools and stuff) I imagine it would be for developers or individuals Im not sure if it this is
for houses or living spaces or just commercial
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
Its the first thing that came to mind Im curious about what it will say about this place where I live what
information it would show for this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Shows me a picture that I know is correct because thats what it is Its showing me the ward
neighborhood community area points it out on a map Its an interesting looking map [When prompted
he identified them as parcels] Got neighborhood data got property tax info Ive never paid property
tax their property tax bill is the first column there Im not sure what the assessment means Is that the
land or the building because I think it would be worth a lot more than that Its a fairly big building I
dont know what historic resources means I guess some buildings that are listed as having some historic
significance Theres a bunch of Ukrainian churches nearby
What was the most useful
information you found on
this page Why
Assessments and property
taxes would be important if I
were to live in this
neighborhood I would want to
know how much property
taxes Rent would be great
because it eats up 20-50 of
What was the least useful information you found on this
page Why
The permits stuff is kind of dry information Upgrade balcony Not
too necessary for me to know that
43
peoples income
In what ways would you improve this Address Snapshot page
Schools Ah its there I didnt look too closely there I see that these are schools where theyre
guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school
means All of this is cryptic
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
Did you find this
information useful
No
Why or why not
There was some issues finding the right place to type in a
neighborhood and where to input an address The list view of this (on
Places) is a little lengthy
Next explore the site and choose something that youre interested in learning about
What did you choose
Demolitions Tracker
44
Tell us why you chose what you did and about your experience
Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews
showing up and people there squatting when the demolition crews Im curious how many buildings get
destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a
nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I think its cool pretty interesting it would be more applicable er worthwhile for developers and
homeowners people moving less familiar with the city Fortunately my roommates did the leg work
finding this place we have a really cool landlord Moving sucks so you dont want to deal with that
Maybe down the line at some point I personally have no idea how good a school is That one that I walk
by a million times I dont know anything about it
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Less applicable to day to day life compared to the transit app I think I did one other with restaurant
inspection results (that was interesting but I havent used that at all)
252015 63416 PM
45
Tester
9
Tester Profile (given by tester)
First time looker
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
A lot of new restaurants coming in - maybe the grocery stores
What information about a property is most useful to you when purchasing a home or other
property
The price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Neutral
Violations at the address Very Important
Historic resources nearby Not at all important
46
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
For me I think its a map for looking for an address Notices the map first The map is very good here I
think that the picture is maybe should be bigger than the map - otherwise Im looking for some
directions website (Navigation website)
Explore the site Whats the first thing you do
Clicked on new permit picture
Tell us more about the first thing you did
Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK
ITS PART OF THE SITE) Theres not really any information I can see here The address that was
returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south
loop)
What was the most useful
information you found on
this page Why
Theres zoning information
here that tells me something
But its not useful to me
What was the least useful information you found on this
page Why
Not sure
In what ways would you improve this Address Snapshot page
List some more information here (Tester sees the neighborhood information) - I would like to know
the property information tax info neighborhood data
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
47
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
Did you find this
information useful
Yes
Why or why not
More clear to me - more logic I think If I see the place first I dont
know where it is The address number doesnt give me that
impression
Next explore the site and choose something that youre interested in learning about
What did you choose
Im wondering why the picture is changing
Tell us why you chose what you did and about your experience
Its kinda weird the pictures keep changing (The one showing the latest permit)
OVERALL REVIEW Do you like Chicago
Cityscape
No
Would you use Chicago Cityscape in the future
No
In what ways would you improve Chicago Cityscape
I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a
lot of words to read It might be useful because theres a lot of information - but if I just want to see
something I want to see then probably not my first choice Id still take a look (For the home we use
Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for
what I want to purchase So I think the picinformation drags too much of my attention Although I like
the map same thing I just realized that the search bar is the most important
48
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I think this website I need more time to explore It looks good for now - like the map the most But I
think the map is kinda too big for the first page Because its a home purchasing website Ill just type the
address where i want to buy I
252015 71125 PM
49
Tester
10
Tester Profile (given by tester)
Chicago Explorer
Proctored by
Daniel Ronan
What type of device are you using for this test
Dell Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iphone5 MacBook Pro at home
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info
Chicago
What information about a property is most useful to you when purchasing a home or other
property
Assuming location is first then price condition of property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Very Important
Historic resources nearby Neutral
50
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer
targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an
industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I
can get more information as a member seems like it - access to more data Announces more permits
that are entered
Explore the site Whats the first thing you do
Recent New Construction Permit Search is also very prominent
Tell us more about the first thing you did
Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this
part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it
looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in
West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to
be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info
- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The
pin on the map is not quite accurate but it says that the location is approximate
What was the most useful
information you found on
this page Why
The neighborhood data is
probably the most valuable
demographics schools
What was the least useful information you found on this
page Why
A lot of nearby information if I was looking for one address doesnt
think at all of the permits nearby would be that helpful information
balance seems off with this address and nearby permits
In what ways would you improve this Address Snapshot page
Headlines - Building information headline could encompass all the info on the page so it would be wise
to change this title There could be a more specific label such as Historic and Zoning information
51
Disappointed there was no historic resources survey information so that surprised me the fact that
there is none seems weird
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
Did you find this
information useful
Yes
Why or why not
Yes seeing the history of the neighborhood through permits is
interesting she thinks she could explore if she was starting a business
or looking for a property it would be useful I would be someone
who would not look for the last 14 days
Next explore the site and choose something that youre interested in learning about
What did you choose
New two story climbing wall [ADDRESS REMOVED]
Tell us why you chose what you did and about your experience
52
Caught her attention because it had a light blue pin Something that is slightly unusual - a two story
climbing activity
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
It seems very oriented to construction information not at all as marketable as sites such as Apartment
Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home
buying everyday Someone as interested in Chicago might like this more if it was more marketed to
them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup
Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is
getting people from the neighborhoods and not asking them to come to the Loop Become a member
and monitor building permits and violations for your clients - seems very corporate and not at all
accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is
more for professional purposes especially since they are from groups not individuals such as
homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken
as not an ad
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Wonders whether the test would be better targeted to respondents using a scenario-based track and
what they are trying to find Home business siting construction company builder etc
252015 72207 PM
53
Tester
11
Tester Profile (given by tester)
Architect Dropout
Proctored by
Sonja Marziano
What type of device are you using for this test
iPad
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhone pc laptop at home and work
What browser are you using right now
Safari
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps
What information about a property is most useful to you when purchasing a home or other
property
Location access to transit and sidewalks
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Neutral
54
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post
Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile
images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping
drawing custom place
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Clicked on map images (set up as tiles) could not interact with the map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for address tries to pre-populate with option but cannot access those options 915 W
Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is
similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking
which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title
gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling
below the map Top left frame is start gt moves right on the top navigator Jump to screen reader
users SR tag JAWS provides options to bypass or jump to certain sections of the site
What was the most useful
information you found on
this page Why
NA
What was the least useful information you found on this
page Why
NA
In what ways would you improve this Address Snapshot page
Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used
for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog
parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk
score
55
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
Did you find this
information useful
No
Why or why not
NA
Next explore the site and choose something that youre interested in learning about
What did you choose
NA
Tell us why you chose what you did and about your experience
NA
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
NA
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
56
Anything else to add
Maureen will be using her JAWS system and filling out the rest of the test at home
252015 72602 PM
57
Tester
12
Tester Profile (given by tester)
HomeSweet
Proctored by
Daniel X ONeil
What type of device are you using for this test
Dell Latitude E6440
Is this your normal device
that you use everyday
No
If not what is your primary device
Desktop computer at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
By walking or riding around the neighborhood and seeing them
What information about a property is most useful to you when purchasing a home or other
property
Price number of bedrooms condition of the home property tax photographs of interior and exterior--
as many as possible
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Important
58
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like its some sort of real estate website But it is more specific because its going to tell me
about the building and the location As a renter this is very important to me to see as a potential rental
space I see they have school information In Chicago I dont see that as reliable On real estate sites it
is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN
search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and
teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a
neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a
legend In the right hands this can be more and more useful Community organizers and people looking
to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats
delightful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Oh and I can look at whos doing what These are from all over the city If I were more
knowledgable I could use this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a
lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab
Checked on school Checked the info it comported with her knowledge Feels better when the crime is
in someones home
What was the most useful
information you found on
this page Why
The crime info was quite useful
because its interesting I can
use this to show my kid
What was the least useful information you found on this
page Why
The demographics because its not enough information It has a link
to go to the census But Id like to know average incon
In what ways would you improve this Address Snapshot page
59
Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks
indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights
Violations at this address How did I miss this She does not make comments but other people do
Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it
easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier
to read
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
Did you find this
information useful
Yes
Why or why not
Yes useful and fascinating
Next explore the site and choose something that youre interested in learning about
What did you choose
Stays on the map and scrolls south
Tell us why you chose what you did and about your experience
Found the house where her mother was born
OVERALL REVIEW Do you like Chicago
Cityscape
Would you use Chicago Cityscape in the future
60
Yes
Yes
In what ways would you improve Chicago Cityscape
Maybe they need to put a legend with all these little icons for less sophisticated users like me
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Its exciting to see stuff like this
252015 73202 PM
61
Tester
13
Tester Profile (given by tester)
Recurring Student
Proctored by
Christopher Whitaker
What type of device are you using for this test
PC Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhoneiPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you
hear things
What information about a property is most useful to you when purchasing a home or other
property
Utilities and what the average is - is rent including - history of whats happened for the past ten years
(roofs piping electric major issues) Like a complete diagnostic
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Neutral
Property tax Information Neutral
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Very Important
62
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like a place to enter in an address and see an image of the building a brief description and
basics about the community - and also the more political information (like which ward) Throws up a
map - looks like its annotated with constructions
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I entered my own address and it didnt find my address in historical data gives me zone information
light manufacturing Its actually showing the lot next door They just finished construction The area
used to be manufacturing
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
My home address
What was the most useful
information you found on
this page Why
It didnt show any useful info on
my building but interesting to
see nearby permits
What was the least useful information you found on this
page Why
Its kinda difficult - the zoning info is least useful mostly beacuse its
not there
In what ways would you improve this Address Snapshot page
I love historic building and know the history of our building - would like to have seen that Its really
cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what
the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at
2007)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
63
and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
Did you find this
information useful
Yes
Why or why not
I can see myself looking at this to see if something was issued (nearby
construction)
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by
estimated construction costs for the year which is kinda interesting because it shows the one we may be
hearing about the most My sister in law is an architect
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I liked the history information - like landmarks Id want to see some of that in here I find it really
interesting - and I think its important For example Why is this name super-popular (One of the first
64
people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our
building now that area is so built up and different) The schools expanding (Greektown)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Nope
252015 73412 PM
65
Make $20 for a test of a building projects website
Hi ltltFirst Namegtgt
Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website
This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards
Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form
We are planning to be in the Logan Square neighborhood for this test
We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers
For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago
Thanks for being a member of the CUTGroup As usual call or write with questions
Remember if you want to be a part of this test please complete this form
shyshy
Daniel X ONeil(773) 960shy6045
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Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
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Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
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71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
peoples income
In what ways would you improve this Address Snapshot page
Schools Ah its there I didnt look too closely there I see that these are schools where theyre
guaranteed a seat If I had kids I might want to open that school I dont know what Level 2 school
means All of this is cryptic
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Switched the map to the Building Names layer just curious what would happen if I did that Dig into the
Loop here Clicked on a permit in the Loop Renovation permit in the Loop Im not sure about Building
Names I dont know what building is being named Is the permit associated with the (OpenStreetMap)
map object that has a building label [He clicked on the permit and it told him the building name was
Avondale Center] I switched to Streets layer The Building Names layer is pretty busy I guess it
depends on what Im trying to do The Streets one is visually less aggressive Id probably be searching
for a place by address or neighborhood Searched for 233 S Wacker (Sears Tower) in the Search for a
Place I directed him to search for Lincoln Park and then click the Find button (It was not apparent
to click on the Find button) The map loaded Lincoln Park but failed to recenter the map
Did you find this
information useful
No
Why or why not
There was some issues finding the right place to type in a
neighborhood and where to input an address The list view of this (on
Places) is a little lengthy
Next explore the site and choose something that youre interested in learning about
What did you choose
Demolitions Tracker
44
Tell us why you chose what you did and about your experience
Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews
showing up and people there squatting when the demolition crews Im curious how many buildings get
destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a
nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I think its cool pretty interesting it would be more applicable er worthwhile for developers and
homeowners people moving less familiar with the city Fortunately my roommates did the leg work
finding this place we have a really cool landlord Moving sucks so you dont want to deal with that
Maybe down the line at some point I personally have no idea how good a school is That one that I walk
by a million times I dont know anything about it
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Less applicable to day to day life compared to the transit app I think I did one other with restaurant
inspection results (that was interesting but I havent used that at all)
252015 63416 PM
45
Tester
9
Tester Profile (given by tester)
First time looker
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
A lot of new restaurants coming in - maybe the grocery stores
What information about a property is most useful to you when purchasing a home or other
property
The price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Neutral
Violations at the address Very Important
Historic resources nearby Not at all important
46
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
For me I think its a map for looking for an address Notices the map first The map is very good here I
think that the picture is maybe should be bigger than the map - otherwise Im looking for some
directions website (Navigation website)
Explore the site Whats the first thing you do
Clicked on new permit picture
Tell us more about the first thing you did
Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK
ITS PART OF THE SITE) Theres not really any information I can see here The address that was
returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south
loop)
What was the most useful
information you found on
this page Why
Theres zoning information
here that tells me something
But its not useful to me
What was the least useful information you found on this
page Why
Not sure
In what ways would you improve this Address Snapshot page
List some more information here (Tester sees the neighborhood information) - I would like to know
the property information tax info neighborhood data
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
47
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
Did you find this
information useful
Yes
Why or why not
More clear to me - more logic I think If I see the place first I dont
know where it is The address number doesnt give me that
impression
Next explore the site and choose something that youre interested in learning about
What did you choose
Im wondering why the picture is changing
Tell us why you chose what you did and about your experience
Its kinda weird the pictures keep changing (The one showing the latest permit)
OVERALL REVIEW Do you like Chicago
Cityscape
No
Would you use Chicago Cityscape in the future
No
In what ways would you improve Chicago Cityscape
I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a
lot of words to read It might be useful because theres a lot of information - but if I just want to see
something I want to see then probably not my first choice Id still take a look (For the home we use
Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for
what I want to purchase So I think the picinformation drags too much of my attention Although I like
the map same thing I just realized that the search bar is the most important
48
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I think this website I need more time to explore It looks good for now - like the map the most But I
think the map is kinda too big for the first page Because its a home purchasing website Ill just type the
address where i want to buy I
252015 71125 PM
49
Tester
10
Tester Profile (given by tester)
Chicago Explorer
Proctored by
Daniel Ronan
What type of device are you using for this test
Dell Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iphone5 MacBook Pro at home
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info
Chicago
What information about a property is most useful to you when purchasing a home or other
property
Assuming location is first then price condition of property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Very Important
Historic resources nearby Neutral
50
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer
targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an
industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I
can get more information as a member seems like it - access to more data Announces more permits
that are entered
Explore the site Whats the first thing you do
Recent New Construction Permit Search is also very prominent
Tell us more about the first thing you did
Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this
part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it
looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in
West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to
be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info
- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The
pin on the map is not quite accurate but it says that the location is approximate
What was the most useful
information you found on
this page Why
The neighborhood data is
probably the most valuable
demographics schools
What was the least useful information you found on this
page Why
A lot of nearby information if I was looking for one address doesnt
think at all of the permits nearby would be that helpful information
balance seems off with this address and nearby permits
In what ways would you improve this Address Snapshot page
Headlines - Building information headline could encompass all the info on the page so it would be wise
to change this title There could be a more specific label such as Historic and Zoning information
51
Disappointed there was no historic resources survey information so that surprised me the fact that
there is none seems weird
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
Did you find this
information useful
Yes
Why or why not
Yes seeing the history of the neighborhood through permits is
interesting she thinks she could explore if she was starting a business
or looking for a property it would be useful I would be someone
who would not look for the last 14 days
Next explore the site and choose something that youre interested in learning about
What did you choose
New two story climbing wall [ADDRESS REMOVED]
Tell us why you chose what you did and about your experience
52
Caught her attention because it had a light blue pin Something that is slightly unusual - a two story
climbing activity
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
It seems very oriented to construction information not at all as marketable as sites such as Apartment
Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home
buying everyday Someone as interested in Chicago might like this more if it was more marketed to
them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup
Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is
getting people from the neighborhoods and not asking them to come to the Loop Become a member
and monitor building permits and violations for your clients - seems very corporate and not at all
accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is
more for professional purposes especially since they are from groups not individuals such as
homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken
as not an ad
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Wonders whether the test would be better targeted to respondents using a scenario-based track and
what they are trying to find Home business siting construction company builder etc
252015 72207 PM
53
Tester
11
Tester Profile (given by tester)
Architect Dropout
Proctored by
Sonja Marziano
What type of device are you using for this test
iPad
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhone pc laptop at home and work
What browser are you using right now
Safari
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps
What information about a property is most useful to you when purchasing a home or other
property
Location access to transit and sidewalks
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Neutral
54
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post
Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile
images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping
drawing custom place
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Clicked on map images (set up as tiles) could not interact with the map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for address tries to pre-populate with option but cannot access those options 915 W
Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is
similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking
which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title
gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling
below the map Top left frame is start gt moves right on the top navigator Jump to screen reader
users SR tag JAWS provides options to bypass or jump to certain sections of the site
What was the most useful
information you found on
this page Why
NA
What was the least useful information you found on this
page Why
NA
In what ways would you improve this Address Snapshot page
Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used
for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog
parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk
score
55
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
Did you find this
information useful
No
Why or why not
NA
Next explore the site and choose something that youre interested in learning about
What did you choose
NA
Tell us why you chose what you did and about your experience
NA
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
NA
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
56
Anything else to add
Maureen will be using her JAWS system and filling out the rest of the test at home
252015 72602 PM
57
Tester
12
Tester Profile (given by tester)
HomeSweet
Proctored by
Daniel X ONeil
What type of device are you using for this test
Dell Latitude E6440
Is this your normal device
that you use everyday
No
If not what is your primary device
Desktop computer at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
By walking or riding around the neighborhood and seeing them
What information about a property is most useful to you when purchasing a home or other
property
Price number of bedrooms condition of the home property tax photographs of interior and exterior--
as many as possible
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Important
58
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like its some sort of real estate website But it is more specific because its going to tell me
about the building and the location As a renter this is very important to me to see as a potential rental
space I see they have school information In Chicago I dont see that as reliable On real estate sites it
is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN
search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and
teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a
neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a
legend In the right hands this can be more and more useful Community organizers and people looking
to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats
delightful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Oh and I can look at whos doing what These are from all over the city If I were more
knowledgable I could use this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a
lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab
Checked on school Checked the info it comported with her knowledge Feels better when the crime is
in someones home
What was the most useful
information you found on
this page Why
The crime info was quite useful
because its interesting I can
use this to show my kid
What was the least useful information you found on this
page Why
The demographics because its not enough information It has a link
to go to the census But Id like to know average incon
In what ways would you improve this Address Snapshot page
59
Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks
indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights
Violations at this address How did I miss this She does not make comments but other people do
Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it
easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier
to read
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
Did you find this
information useful
Yes
Why or why not
Yes useful and fascinating
Next explore the site and choose something that youre interested in learning about
What did you choose
Stays on the map and scrolls south
Tell us why you chose what you did and about your experience
Found the house where her mother was born
OVERALL REVIEW Do you like Chicago
Cityscape
Would you use Chicago Cityscape in the future
60
Yes
Yes
In what ways would you improve Chicago Cityscape
Maybe they need to put a legend with all these little icons for less sophisticated users like me
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Its exciting to see stuff like this
252015 73202 PM
61
Tester
13
Tester Profile (given by tester)
Recurring Student
Proctored by
Christopher Whitaker
What type of device are you using for this test
PC Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhoneiPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you
hear things
What information about a property is most useful to you when purchasing a home or other
property
Utilities and what the average is - is rent including - history of whats happened for the past ten years
(roofs piping electric major issues) Like a complete diagnostic
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Neutral
Property tax Information Neutral
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Very Important
62
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like a place to enter in an address and see an image of the building a brief description and
basics about the community - and also the more political information (like which ward) Throws up a
map - looks like its annotated with constructions
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I entered my own address and it didnt find my address in historical data gives me zone information
light manufacturing Its actually showing the lot next door They just finished construction The area
used to be manufacturing
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
My home address
What was the most useful
information you found on
this page Why
It didnt show any useful info on
my building but interesting to
see nearby permits
What was the least useful information you found on this
page Why
Its kinda difficult - the zoning info is least useful mostly beacuse its
not there
In what ways would you improve this Address Snapshot page
I love historic building and know the history of our building - would like to have seen that Its really
cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what
the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at
2007)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
63
and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
Did you find this
information useful
Yes
Why or why not
I can see myself looking at this to see if something was issued (nearby
construction)
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by
estimated construction costs for the year which is kinda interesting because it shows the one we may be
hearing about the most My sister in law is an architect
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I liked the history information - like landmarks Id want to see some of that in here I find it really
interesting - and I think its important For example Why is this name super-popular (One of the first
64
people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our
building now that area is so built up and different) The schools expanding (Greektown)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Nope
252015 73412 PM
65
Make $20 for a test of a building projects website
Hi ltltFirst Namegtgt
Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website
This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards
Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form
We are planning to be in the Logan Square neighborhood for this test
We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers
For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago
Thanks for being a member of the CUTGroup As usual call or write with questions
Remember if you want to be a part of this test please complete this form
shyshy
Daniel X ONeil(773) 960shy6045
Subscribe Share Past Issues Translate
66
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67
Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
Subscribe Share Past Issues Translate
68
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69
Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
Subscribe Share Past Issues Translate
70
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71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
Tell us why you chose what you did and about your experience
Just curiosity again Ive got friends in Detroit and I read articles about that and demolition crews
showing up and people there squatting when the demolition crews Im curious how many buildings get
destroyed and where they get destroyed 268 entries in the last 90 days seems like a lot Pictures are a
nice touch Some of these pretty nice Issue When I press next on the table it sticks to the bottom
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I think its cool pretty interesting it would be more applicable er worthwhile for developers and
homeowners people moving less familiar with the city Fortunately my roommates did the leg work
finding this place we have a really cool landlord Moving sucks so you dont want to deal with that
Maybe down the line at some point I personally have no idea how good a school is That one that I walk
by a million times I dont know anything about it
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Less applicable to day to day life compared to the transit app I think I did one other with restaurant
inspection results (that was interesting but I havent used that at all)
252015 63416 PM
45
Tester
9
Tester Profile (given by tester)
First time looker
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
A lot of new restaurants coming in - maybe the grocery stores
What information about a property is most useful to you when purchasing a home or other
property
The price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Neutral
Violations at the address Very Important
Historic resources nearby Not at all important
46
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
For me I think its a map for looking for an address Notices the map first The map is very good here I
think that the picture is maybe should be bigger than the map - otherwise Im looking for some
directions website (Navigation website)
Explore the site Whats the first thing you do
Clicked on new permit picture
Tell us more about the first thing you did
Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK
ITS PART OF THE SITE) Theres not really any information I can see here The address that was
returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south
loop)
What was the most useful
information you found on
this page Why
Theres zoning information
here that tells me something
But its not useful to me
What was the least useful information you found on this
page Why
Not sure
In what ways would you improve this Address Snapshot page
List some more information here (Tester sees the neighborhood information) - I would like to know
the property information tax info neighborhood data
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
47
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
Did you find this
information useful
Yes
Why or why not
More clear to me - more logic I think If I see the place first I dont
know where it is The address number doesnt give me that
impression
Next explore the site and choose something that youre interested in learning about
What did you choose
Im wondering why the picture is changing
Tell us why you chose what you did and about your experience
Its kinda weird the pictures keep changing (The one showing the latest permit)
OVERALL REVIEW Do you like Chicago
Cityscape
No
Would you use Chicago Cityscape in the future
No
In what ways would you improve Chicago Cityscape
I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a
lot of words to read It might be useful because theres a lot of information - but if I just want to see
something I want to see then probably not my first choice Id still take a look (For the home we use
Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for
what I want to purchase So I think the picinformation drags too much of my attention Although I like
the map same thing I just realized that the search bar is the most important
48
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I think this website I need more time to explore It looks good for now - like the map the most But I
think the map is kinda too big for the first page Because its a home purchasing website Ill just type the
address where i want to buy I
252015 71125 PM
49
Tester
10
Tester Profile (given by tester)
Chicago Explorer
Proctored by
Daniel Ronan
What type of device are you using for this test
Dell Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iphone5 MacBook Pro at home
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info
Chicago
What information about a property is most useful to you when purchasing a home or other
property
Assuming location is first then price condition of property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Very Important
Historic resources nearby Neutral
50
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer
targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an
industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I
can get more information as a member seems like it - access to more data Announces more permits
that are entered
Explore the site Whats the first thing you do
Recent New Construction Permit Search is also very prominent
Tell us more about the first thing you did
Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this
part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it
looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in
West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to
be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info
- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The
pin on the map is not quite accurate but it says that the location is approximate
What was the most useful
information you found on
this page Why
The neighborhood data is
probably the most valuable
demographics schools
What was the least useful information you found on this
page Why
A lot of nearby information if I was looking for one address doesnt
think at all of the permits nearby would be that helpful information
balance seems off with this address and nearby permits
In what ways would you improve this Address Snapshot page
Headlines - Building information headline could encompass all the info on the page so it would be wise
to change this title There could be a more specific label such as Historic and Zoning information
51
Disappointed there was no historic resources survey information so that surprised me the fact that
there is none seems weird
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
Did you find this
information useful
Yes
Why or why not
Yes seeing the history of the neighborhood through permits is
interesting she thinks she could explore if she was starting a business
or looking for a property it would be useful I would be someone
who would not look for the last 14 days
Next explore the site and choose something that youre interested in learning about
What did you choose
New two story climbing wall [ADDRESS REMOVED]
Tell us why you chose what you did and about your experience
52
Caught her attention because it had a light blue pin Something that is slightly unusual - a two story
climbing activity
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
It seems very oriented to construction information not at all as marketable as sites such as Apartment
Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home
buying everyday Someone as interested in Chicago might like this more if it was more marketed to
them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup
Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is
getting people from the neighborhoods and not asking them to come to the Loop Become a member
and monitor building permits and violations for your clients - seems very corporate and not at all
accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is
more for professional purposes especially since they are from groups not individuals such as
homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken
as not an ad
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Wonders whether the test would be better targeted to respondents using a scenario-based track and
what they are trying to find Home business siting construction company builder etc
252015 72207 PM
53
Tester
11
Tester Profile (given by tester)
Architect Dropout
Proctored by
Sonja Marziano
What type of device are you using for this test
iPad
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhone pc laptop at home and work
What browser are you using right now
Safari
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps
What information about a property is most useful to you when purchasing a home or other
property
Location access to transit and sidewalks
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Neutral
54
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post
Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile
images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping
drawing custom place
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Clicked on map images (set up as tiles) could not interact with the map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for address tries to pre-populate with option but cannot access those options 915 W
Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is
similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking
which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title
gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling
below the map Top left frame is start gt moves right on the top navigator Jump to screen reader
users SR tag JAWS provides options to bypass or jump to certain sections of the site
What was the most useful
information you found on
this page Why
NA
What was the least useful information you found on this
page Why
NA
In what ways would you improve this Address Snapshot page
Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used
for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog
parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk
score
55
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
Did you find this
information useful
No
Why or why not
NA
Next explore the site and choose something that youre interested in learning about
What did you choose
NA
Tell us why you chose what you did and about your experience
NA
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
NA
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
56
Anything else to add
Maureen will be using her JAWS system and filling out the rest of the test at home
252015 72602 PM
57
Tester
12
Tester Profile (given by tester)
HomeSweet
Proctored by
Daniel X ONeil
What type of device are you using for this test
Dell Latitude E6440
Is this your normal device
that you use everyday
No
If not what is your primary device
Desktop computer at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
By walking or riding around the neighborhood and seeing them
What information about a property is most useful to you when purchasing a home or other
property
Price number of bedrooms condition of the home property tax photographs of interior and exterior--
as many as possible
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Important
58
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like its some sort of real estate website But it is more specific because its going to tell me
about the building and the location As a renter this is very important to me to see as a potential rental
space I see they have school information In Chicago I dont see that as reliable On real estate sites it
is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN
search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and
teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a
neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a
legend In the right hands this can be more and more useful Community organizers and people looking
to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats
delightful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Oh and I can look at whos doing what These are from all over the city If I were more
knowledgable I could use this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a
lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab
Checked on school Checked the info it comported with her knowledge Feels better when the crime is
in someones home
What was the most useful
information you found on
this page Why
The crime info was quite useful
because its interesting I can
use this to show my kid
What was the least useful information you found on this
page Why
The demographics because its not enough information It has a link
to go to the census But Id like to know average incon
In what ways would you improve this Address Snapshot page
59
Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks
indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights
Violations at this address How did I miss this She does not make comments but other people do
Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it
easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier
to read
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
Did you find this
information useful
Yes
Why or why not
Yes useful and fascinating
Next explore the site and choose something that youre interested in learning about
What did you choose
Stays on the map and scrolls south
Tell us why you chose what you did and about your experience
Found the house where her mother was born
OVERALL REVIEW Do you like Chicago
Cityscape
Would you use Chicago Cityscape in the future
60
Yes
Yes
In what ways would you improve Chicago Cityscape
Maybe they need to put a legend with all these little icons for less sophisticated users like me
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Its exciting to see stuff like this
252015 73202 PM
61
Tester
13
Tester Profile (given by tester)
Recurring Student
Proctored by
Christopher Whitaker
What type of device are you using for this test
PC Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhoneiPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you
hear things
What information about a property is most useful to you when purchasing a home or other
property
Utilities and what the average is - is rent including - history of whats happened for the past ten years
(roofs piping electric major issues) Like a complete diagnostic
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Neutral
Property tax Information Neutral
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Very Important
62
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like a place to enter in an address and see an image of the building a brief description and
basics about the community - and also the more political information (like which ward) Throws up a
map - looks like its annotated with constructions
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I entered my own address and it didnt find my address in historical data gives me zone information
light manufacturing Its actually showing the lot next door They just finished construction The area
used to be manufacturing
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
My home address
What was the most useful
information you found on
this page Why
It didnt show any useful info on
my building but interesting to
see nearby permits
What was the least useful information you found on this
page Why
Its kinda difficult - the zoning info is least useful mostly beacuse its
not there
In what ways would you improve this Address Snapshot page
I love historic building and know the history of our building - would like to have seen that Its really
cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what
the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at
2007)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
63
and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
Did you find this
information useful
Yes
Why or why not
I can see myself looking at this to see if something was issued (nearby
construction)
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by
estimated construction costs for the year which is kinda interesting because it shows the one we may be
hearing about the most My sister in law is an architect
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I liked the history information - like landmarks Id want to see some of that in here I find it really
interesting - and I think its important For example Why is this name super-popular (One of the first
64
people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our
building now that area is so built up and different) The schools expanding (Greektown)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Nope
252015 73412 PM
65
Make $20 for a test of a building projects website
Hi ltltFirst Namegtgt
Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website
This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards
Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form
We are planning to be in the Logan Square neighborhood for this test
We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers
For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago
Thanks for being a member of the CUTGroup As usual call or write with questions
Remember if you want to be a part of this test please complete this form
shyshy
Daniel X ONeil(773) 960shy6045
Subscribe Share Past Issues Translate
66
doneilcctorg
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67
Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
Subscribe Share Past Issues Translate
68
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69
Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
Subscribe Share Past Issues Translate
70
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0 0 0
71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
Tester
9
Tester Profile (given by tester)
First time looker
Proctored by
Christopher Whitaker
What type of device are you using for this test
Laptop
Is this your normal device
that you use everyday
Yes
If not what is your primary device
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
A lot of new restaurants coming in - maybe the grocery stores
What information about a property is most useful to you when purchasing a home or other
property
The price
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Neutral
Violations at the address Very Important
Historic resources nearby Not at all important
46
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
For me I think its a map for looking for an address Notices the map first The map is very good here I
think that the picture is maybe should be bigger than the map - otherwise Im looking for some
directions website (Navigation website)
Explore the site Whats the first thing you do
Clicked on new permit picture
Tell us more about the first thing you did
Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK
ITS PART OF THE SITE) Theres not really any information I can see here The address that was
returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south
loop)
What was the most useful
information you found on
this page Why
Theres zoning information
here that tells me something
But its not useful to me
What was the least useful information you found on this
page Why
Not sure
In what ways would you improve this Address Snapshot page
List some more information here (Tester sees the neighborhood information) - I would like to know
the property information tax info neighborhood data
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
47
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
Did you find this
information useful
Yes
Why or why not
More clear to me - more logic I think If I see the place first I dont
know where it is The address number doesnt give me that
impression
Next explore the site and choose something that youre interested in learning about
What did you choose
Im wondering why the picture is changing
Tell us why you chose what you did and about your experience
Its kinda weird the pictures keep changing (The one showing the latest permit)
OVERALL REVIEW Do you like Chicago
Cityscape
No
Would you use Chicago Cityscape in the future
No
In what ways would you improve Chicago Cityscape
I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a
lot of words to read It might be useful because theres a lot of information - but if I just want to see
something I want to see then probably not my first choice Id still take a look (For the home we use
Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for
what I want to purchase So I think the picinformation drags too much of my attention Although I like
the map same thing I just realized that the search bar is the most important
48
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I think this website I need more time to explore It looks good for now - like the map the most But I
think the map is kinda too big for the first page Because its a home purchasing website Ill just type the
address where i want to buy I
252015 71125 PM
49
Tester
10
Tester Profile (given by tester)
Chicago Explorer
Proctored by
Daniel Ronan
What type of device are you using for this test
Dell Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iphone5 MacBook Pro at home
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info
Chicago
What information about a property is most useful to you when purchasing a home or other
property
Assuming location is first then price condition of property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Very Important
Historic resources nearby Neutral
50
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer
targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an
industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I
can get more information as a member seems like it - access to more data Announces more permits
that are entered
Explore the site Whats the first thing you do
Recent New Construction Permit Search is also very prominent
Tell us more about the first thing you did
Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this
part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it
looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in
West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to
be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info
- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The
pin on the map is not quite accurate but it says that the location is approximate
What was the most useful
information you found on
this page Why
The neighborhood data is
probably the most valuable
demographics schools
What was the least useful information you found on this
page Why
A lot of nearby information if I was looking for one address doesnt
think at all of the permits nearby would be that helpful information
balance seems off with this address and nearby permits
In what ways would you improve this Address Snapshot page
Headlines - Building information headline could encompass all the info on the page so it would be wise
to change this title There could be a more specific label such as Historic and Zoning information
51
Disappointed there was no historic resources survey information so that surprised me the fact that
there is none seems weird
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
Did you find this
information useful
Yes
Why or why not
Yes seeing the history of the neighborhood through permits is
interesting she thinks she could explore if she was starting a business
or looking for a property it would be useful I would be someone
who would not look for the last 14 days
Next explore the site and choose something that youre interested in learning about
What did you choose
New two story climbing wall [ADDRESS REMOVED]
Tell us why you chose what you did and about your experience
52
Caught her attention because it had a light blue pin Something that is slightly unusual - a two story
climbing activity
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
It seems very oriented to construction information not at all as marketable as sites such as Apartment
Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home
buying everyday Someone as interested in Chicago might like this more if it was more marketed to
them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup
Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is
getting people from the neighborhoods and not asking them to come to the Loop Become a member
and monitor building permits and violations for your clients - seems very corporate and not at all
accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is
more for professional purposes especially since they are from groups not individuals such as
homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken
as not an ad
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Wonders whether the test would be better targeted to respondents using a scenario-based track and
what they are trying to find Home business siting construction company builder etc
252015 72207 PM
53
Tester
11
Tester Profile (given by tester)
Architect Dropout
Proctored by
Sonja Marziano
What type of device are you using for this test
iPad
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhone pc laptop at home and work
What browser are you using right now
Safari
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps
What information about a property is most useful to you when purchasing a home or other
property
Location access to transit and sidewalks
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Neutral
54
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post
Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile
images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping
drawing custom place
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Clicked on map images (set up as tiles) could not interact with the map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for address tries to pre-populate with option but cannot access those options 915 W
Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is
similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking
which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title
gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling
below the map Top left frame is start gt moves right on the top navigator Jump to screen reader
users SR tag JAWS provides options to bypass or jump to certain sections of the site
What was the most useful
information you found on
this page Why
NA
What was the least useful information you found on this
page Why
NA
In what ways would you improve this Address Snapshot page
Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used
for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog
parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk
score
55
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
Did you find this
information useful
No
Why or why not
NA
Next explore the site and choose something that youre interested in learning about
What did you choose
NA
Tell us why you chose what you did and about your experience
NA
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
NA
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
56
Anything else to add
Maureen will be using her JAWS system and filling out the rest of the test at home
252015 72602 PM
57
Tester
12
Tester Profile (given by tester)
HomeSweet
Proctored by
Daniel X ONeil
What type of device are you using for this test
Dell Latitude E6440
Is this your normal device
that you use everyday
No
If not what is your primary device
Desktop computer at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
By walking or riding around the neighborhood and seeing them
What information about a property is most useful to you when purchasing a home or other
property
Price number of bedrooms condition of the home property tax photographs of interior and exterior--
as many as possible
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Important
58
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like its some sort of real estate website But it is more specific because its going to tell me
about the building and the location As a renter this is very important to me to see as a potential rental
space I see they have school information In Chicago I dont see that as reliable On real estate sites it
is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN
search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and
teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a
neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a
legend In the right hands this can be more and more useful Community organizers and people looking
to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats
delightful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Oh and I can look at whos doing what These are from all over the city If I were more
knowledgable I could use this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a
lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab
Checked on school Checked the info it comported with her knowledge Feels better when the crime is
in someones home
What was the most useful
information you found on
this page Why
The crime info was quite useful
because its interesting I can
use this to show my kid
What was the least useful information you found on this
page Why
The demographics because its not enough information It has a link
to go to the census But Id like to know average incon
In what ways would you improve this Address Snapshot page
59
Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks
indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights
Violations at this address How did I miss this She does not make comments but other people do
Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it
easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier
to read
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
Did you find this
information useful
Yes
Why or why not
Yes useful and fascinating
Next explore the site and choose something that youre interested in learning about
What did you choose
Stays on the map and scrolls south
Tell us why you chose what you did and about your experience
Found the house where her mother was born
OVERALL REVIEW Do you like Chicago
Cityscape
Would you use Chicago Cityscape in the future
60
Yes
Yes
In what ways would you improve Chicago Cityscape
Maybe they need to put a legend with all these little icons for less sophisticated users like me
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Its exciting to see stuff like this
252015 73202 PM
61
Tester
13
Tester Profile (given by tester)
Recurring Student
Proctored by
Christopher Whitaker
What type of device are you using for this test
PC Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhoneiPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you
hear things
What information about a property is most useful to you when purchasing a home or other
property
Utilities and what the average is - is rent including - history of whats happened for the past ten years
(roofs piping electric major issues) Like a complete diagnostic
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Neutral
Property tax Information Neutral
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Very Important
62
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like a place to enter in an address and see an image of the building a brief description and
basics about the community - and also the more political information (like which ward) Throws up a
map - looks like its annotated with constructions
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I entered my own address and it didnt find my address in historical data gives me zone information
light manufacturing Its actually showing the lot next door They just finished construction The area
used to be manufacturing
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
My home address
What was the most useful
information you found on
this page Why
It didnt show any useful info on
my building but interesting to
see nearby permits
What was the least useful information you found on this
page Why
Its kinda difficult - the zoning info is least useful mostly beacuse its
not there
In what ways would you improve this Address Snapshot page
I love historic building and know the history of our building - would like to have seen that Its really
cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what
the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at
2007)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
63
and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
Did you find this
information useful
Yes
Why or why not
I can see myself looking at this to see if something was issued (nearby
construction)
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by
estimated construction costs for the year which is kinda interesting because it shows the one we may be
hearing about the most My sister in law is an architect
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I liked the history information - like landmarks Id want to see some of that in here I find it really
interesting - and I think its important For example Why is this name super-popular (One of the first
64
people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our
building now that area is so built up and different) The schools expanding (Greektown)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Nope
252015 73412 PM
65
Make $20 for a test of a building projects website
Hi ltltFirst Namegtgt
Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website
This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards
Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form
We are planning to be in the Logan Square neighborhood for this test
We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers
For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago
Thanks for being a member of the CUTGroup As usual call or write with questions
Remember if you want to be a part of this test please complete this form
shyshy
Daniel X ONeil(773) 960shy6045
Subscribe Share Past Issues Translate
66
doneilcctorg
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
67
Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
Subscribe Share Past Issues Translate
68
Daniel X ONeil(773) 960shy6045doneilcctorg
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69
Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
Subscribe Share Past Issues Translate
70
Facebook Twitter Website
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0 0 0
71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
Permits nearby Slightly important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
For me I think its a map for looking for an address Notices the map first The map is very good here I
think that the picture is maybe should be bigger than the map - otherwise Im looking for some
directions website (Navigation website)
Explore the site Whats the first thing you do
Clicked on new permit picture
Tell us more about the first thing you did
Is this a renting website (notices the price) (Scrolls the site a bit) Its a little bit confusing to me
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
I dont understand why theres a rental price (AD LOOKS JUST LIKE A RENTAL AD - THEY THINK
ITS PART OF THE SITE) Theres not really any information I can see here The address that was
returned didnt show a PIN No property tax info (ADDRESS REMOVED) - (Home address) (In south
loop)
What was the most useful
information you found on
this page Why
Theres zoning information
here that tells me something
But its not useful to me
What was the least useful information you found on this
page Why
Not sure
In what ways would you improve this Address Snapshot page
List some more information here (Tester sees the neighborhood information) - I would like to know
the property information tax info neighborhood data
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
47
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
Did you find this
information useful
Yes
Why or why not
More clear to me - more logic I think If I see the place first I dont
know where it is The address number doesnt give me that
impression
Next explore the site and choose something that youre interested in learning about
What did you choose
Im wondering why the picture is changing
Tell us why you chose what you did and about your experience
Its kinda weird the pictures keep changing (The one showing the latest permit)
OVERALL REVIEW Do you like Chicago
Cityscape
No
Would you use Chicago Cityscape in the future
No
In what ways would you improve Chicago Cityscape
I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a
lot of words to read It might be useful because theres a lot of information - but if I just want to see
something I want to see then probably not my first choice Id still take a look (For the home we use
Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for
what I want to purchase So I think the picinformation drags too much of my attention Although I like
the map same thing I just realized that the search bar is the most important
48
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I think this website I need more time to explore It looks good for now - like the map the most But I
think the map is kinda too big for the first page Because its a home purchasing website Ill just type the
address where i want to buy I
252015 71125 PM
49
Tester
10
Tester Profile (given by tester)
Chicago Explorer
Proctored by
Daniel Ronan
What type of device are you using for this test
Dell Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iphone5 MacBook Pro at home
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info
Chicago
What information about a property is most useful to you when purchasing a home or other
property
Assuming location is first then price condition of property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Very Important
Historic resources nearby Neutral
50
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer
targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an
industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I
can get more information as a member seems like it - access to more data Announces more permits
that are entered
Explore the site Whats the first thing you do
Recent New Construction Permit Search is also very prominent
Tell us more about the first thing you did
Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this
part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it
looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in
West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to
be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info
- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The
pin on the map is not quite accurate but it says that the location is approximate
What was the most useful
information you found on
this page Why
The neighborhood data is
probably the most valuable
demographics schools
What was the least useful information you found on this
page Why
A lot of nearby information if I was looking for one address doesnt
think at all of the permits nearby would be that helpful information
balance seems off with this address and nearby permits
In what ways would you improve this Address Snapshot page
Headlines - Building information headline could encompass all the info on the page so it would be wise
to change this title There could be a more specific label such as Historic and Zoning information
51
Disappointed there was no historic resources survey information so that surprised me the fact that
there is none seems weird
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
Did you find this
information useful
Yes
Why or why not
Yes seeing the history of the neighborhood through permits is
interesting she thinks she could explore if she was starting a business
or looking for a property it would be useful I would be someone
who would not look for the last 14 days
Next explore the site and choose something that youre interested in learning about
What did you choose
New two story climbing wall [ADDRESS REMOVED]
Tell us why you chose what you did and about your experience
52
Caught her attention because it had a light blue pin Something that is slightly unusual - a two story
climbing activity
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
It seems very oriented to construction information not at all as marketable as sites such as Apartment
Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home
buying everyday Someone as interested in Chicago might like this more if it was more marketed to
them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup
Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is
getting people from the neighborhoods and not asking them to come to the Loop Become a member
and monitor building permits and violations for your clients - seems very corporate and not at all
accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is
more for professional purposes especially since they are from groups not individuals such as
homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken
as not an ad
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Wonders whether the test would be better targeted to respondents using a scenario-based track and
what they are trying to find Home business siting construction company builder etc
252015 72207 PM
53
Tester
11
Tester Profile (given by tester)
Architect Dropout
Proctored by
Sonja Marziano
What type of device are you using for this test
iPad
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhone pc laptop at home and work
What browser are you using right now
Safari
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps
What information about a property is most useful to you when purchasing a home or other
property
Location access to transit and sidewalks
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Neutral
54
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post
Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile
images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping
drawing custom place
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Clicked on map images (set up as tiles) could not interact with the map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for address tries to pre-populate with option but cannot access those options 915 W
Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is
similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking
which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title
gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling
below the map Top left frame is start gt moves right on the top navigator Jump to screen reader
users SR tag JAWS provides options to bypass or jump to certain sections of the site
What was the most useful
information you found on
this page Why
NA
What was the least useful information you found on this
page Why
NA
In what ways would you improve this Address Snapshot page
Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used
for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog
parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk
score
55
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
Did you find this
information useful
No
Why or why not
NA
Next explore the site and choose something that youre interested in learning about
What did you choose
NA
Tell us why you chose what you did and about your experience
NA
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
NA
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
56
Anything else to add
Maureen will be using her JAWS system and filling out the rest of the test at home
252015 72602 PM
57
Tester
12
Tester Profile (given by tester)
HomeSweet
Proctored by
Daniel X ONeil
What type of device are you using for this test
Dell Latitude E6440
Is this your normal device
that you use everyday
No
If not what is your primary device
Desktop computer at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
By walking or riding around the neighborhood and seeing them
What information about a property is most useful to you when purchasing a home or other
property
Price number of bedrooms condition of the home property tax photographs of interior and exterior--
as many as possible
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Important
58
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like its some sort of real estate website But it is more specific because its going to tell me
about the building and the location As a renter this is very important to me to see as a potential rental
space I see they have school information In Chicago I dont see that as reliable On real estate sites it
is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN
search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and
teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a
neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a
legend In the right hands this can be more and more useful Community organizers and people looking
to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats
delightful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Oh and I can look at whos doing what These are from all over the city If I were more
knowledgable I could use this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a
lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab
Checked on school Checked the info it comported with her knowledge Feels better when the crime is
in someones home
What was the most useful
information you found on
this page Why
The crime info was quite useful
because its interesting I can
use this to show my kid
What was the least useful information you found on this
page Why
The demographics because its not enough information It has a link
to go to the census But Id like to know average incon
In what ways would you improve this Address Snapshot page
59
Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks
indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights
Violations at this address How did I miss this She does not make comments but other people do
Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it
easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier
to read
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
Did you find this
information useful
Yes
Why or why not
Yes useful and fascinating
Next explore the site and choose something that youre interested in learning about
What did you choose
Stays on the map and scrolls south
Tell us why you chose what you did and about your experience
Found the house where her mother was born
OVERALL REVIEW Do you like Chicago
Cityscape
Would you use Chicago Cityscape in the future
60
Yes
Yes
In what ways would you improve Chicago Cityscape
Maybe they need to put a legend with all these little icons for less sophisticated users like me
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Its exciting to see stuff like this
252015 73202 PM
61
Tester
13
Tester Profile (given by tester)
Recurring Student
Proctored by
Christopher Whitaker
What type of device are you using for this test
PC Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhoneiPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you
hear things
What information about a property is most useful to you when purchasing a home or other
property
Utilities and what the average is - is rent including - history of whats happened for the past ten years
(roofs piping electric major issues) Like a complete diagnostic
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Neutral
Property tax Information Neutral
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Very Important
62
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like a place to enter in an address and see an image of the building a brief description and
basics about the community - and also the more political information (like which ward) Throws up a
map - looks like its annotated with constructions
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I entered my own address and it didnt find my address in historical data gives me zone information
light manufacturing Its actually showing the lot next door They just finished construction The area
used to be manufacturing
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
My home address
What was the most useful
information you found on
this page Why
It didnt show any useful info on
my building but interesting to
see nearby permits
What was the least useful information you found on this
page Why
Its kinda difficult - the zoning info is least useful mostly beacuse its
not there
In what ways would you improve this Address Snapshot page
I love historic building and know the history of our building - would like to have seen that Its really
cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what
the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at
2007)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
63
and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
Did you find this
information useful
Yes
Why or why not
I can see myself looking at this to see if something was issued (nearby
construction)
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by
estimated construction costs for the year which is kinda interesting because it shows the one we may be
hearing about the most My sister in law is an architect
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I liked the history information - like landmarks Id want to see some of that in here I find it really
interesting - and I think its important For example Why is this name super-popular (One of the first
64
people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our
building now that area is so built up and different) The schools expanding (Greektown)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Nope
252015 73412 PM
65
Make $20 for a test of a building projects website
Hi ltltFirst Namegtgt
Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website
This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards
Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form
We are planning to be in the Logan Square neighborhood for this test
We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers
For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago
Thanks for being a member of the CUTGroup As usual call or write with questions
Remember if you want to be a part of this test please complete this form
shyshy
Daniel X ONeil(773) 960shy6045
Subscribe Share Past Issues Translate
66
doneilcctorg
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
67
Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
Subscribe Share Past Issues Translate
68
Daniel X ONeil(773) 960shy6045doneilcctorg
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69
Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
Subscribe Share Past Issues Translate
70
Facebook Twitter Website
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0 0 0
71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
How useful do you find this information
2 - Slightly Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
I think I like this better Because I can see clearly where Im going to purchase and it means more to me
I think I can see the transportation (Transport to work and school is big)
Did you find this
information useful
Yes
Why or why not
More clear to me - more logic I think If I see the place first I dont
know where it is The address number doesnt give me that
impression
Next explore the site and choose something that youre interested in learning about
What did you choose
Im wondering why the picture is changing
Tell us why you chose what you did and about your experience
Its kinda weird the pictures keep changing (The one showing the latest permit)
OVERALL REVIEW Do you like Chicago
Cityscape
No
Would you use Chicago Cityscape in the future
No
In what ways would you improve Chicago Cityscape
I think a lot of information is needed to get used to it I need to explore maybe for 10 - 20 mins Its a
lot of words to read It might be useful because theres a lot of information - but if I just want to see
something I want to see then probably not my first choice Id still take a look (For the home we use
Zillow Zuri) I thought the picture was important but its not Ill pay attention to the search bar for
what I want to purchase So I think the picinformation drags too much of my attention Although I like
the map same thing I just realized that the search bar is the most important
48
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I think this website I need more time to explore It looks good for now - like the map the most But I
think the map is kinda too big for the first page Because its a home purchasing website Ill just type the
address where i want to buy I
252015 71125 PM
49
Tester
10
Tester Profile (given by tester)
Chicago Explorer
Proctored by
Daniel Ronan
What type of device are you using for this test
Dell Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iphone5 MacBook Pro at home
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info
Chicago
What information about a property is most useful to you when purchasing a home or other
property
Assuming location is first then price condition of property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Very Important
Historic resources nearby Neutral
50
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer
targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an
industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I
can get more information as a member seems like it - access to more data Announces more permits
that are entered
Explore the site Whats the first thing you do
Recent New Construction Permit Search is also very prominent
Tell us more about the first thing you did
Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this
part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it
looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in
West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to
be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info
- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The
pin on the map is not quite accurate but it says that the location is approximate
What was the most useful
information you found on
this page Why
The neighborhood data is
probably the most valuable
demographics schools
What was the least useful information you found on this
page Why
A lot of nearby information if I was looking for one address doesnt
think at all of the permits nearby would be that helpful information
balance seems off with this address and nearby permits
In what ways would you improve this Address Snapshot page
Headlines - Building information headline could encompass all the info on the page so it would be wise
to change this title There could be a more specific label such as Historic and Zoning information
51
Disappointed there was no historic resources survey information so that surprised me the fact that
there is none seems weird
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
Did you find this
information useful
Yes
Why or why not
Yes seeing the history of the neighborhood through permits is
interesting she thinks she could explore if she was starting a business
or looking for a property it would be useful I would be someone
who would not look for the last 14 days
Next explore the site and choose something that youre interested in learning about
What did you choose
New two story climbing wall [ADDRESS REMOVED]
Tell us why you chose what you did and about your experience
52
Caught her attention because it had a light blue pin Something that is slightly unusual - a two story
climbing activity
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
It seems very oriented to construction information not at all as marketable as sites such as Apartment
Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home
buying everyday Someone as interested in Chicago might like this more if it was more marketed to
them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup
Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is
getting people from the neighborhoods and not asking them to come to the Loop Become a member
and monitor building permits and violations for your clients - seems very corporate and not at all
accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is
more for professional purposes especially since they are from groups not individuals such as
homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken
as not an ad
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Wonders whether the test would be better targeted to respondents using a scenario-based track and
what they are trying to find Home business siting construction company builder etc
252015 72207 PM
53
Tester
11
Tester Profile (given by tester)
Architect Dropout
Proctored by
Sonja Marziano
What type of device are you using for this test
iPad
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhone pc laptop at home and work
What browser are you using right now
Safari
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps
What information about a property is most useful to you when purchasing a home or other
property
Location access to transit and sidewalks
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Neutral
54
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post
Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile
images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping
drawing custom place
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Clicked on map images (set up as tiles) could not interact with the map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for address tries to pre-populate with option but cannot access those options 915 W
Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is
similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking
which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title
gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling
below the map Top left frame is start gt moves right on the top navigator Jump to screen reader
users SR tag JAWS provides options to bypass or jump to certain sections of the site
What was the most useful
information you found on
this page Why
NA
What was the least useful information you found on this
page Why
NA
In what ways would you improve this Address Snapshot page
Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used
for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog
parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk
score
55
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
Did you find this
information useful
No
Why or why not
NA
Next explore the site and choose something that youre interested in learning about
What did you choose
NA
Tell us why you chose what you did and about your experience
NA
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
NA
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
56
Anything else to add
Maureen will be using her JAWS system and filling out the rest of the test at home
252015 72602 PM
57
Tester
12
Tester Profile (given by tester)
HomeSweet
Proctored by
Daniel X ONeil
What type of device are you using for this test
Dell Latitude E6440
Is this your normal device
that you use everyday
No
If not what is your primary device
Desktop computer at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
By walking or riding around the neighborhood and seeing them
What information about a property is most useful to you when purchasing a home or other
property
Price number of bedrooms condition of the home property tax photographs of interior and exterior--
as many as possible
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Important
58
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like its some sort of real estate website But it is more specific because its going to tell me
about the building and the location As a renter this is very important to me to see as a potential rental
space I see they have school information In Chicago I dont see that as reliable On real estate sites it
is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN
search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and
teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a
neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a
legend In the right hands this can be more and more useful Community organizers and people looking
to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats
delightful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Oh and I can look at whos doing what These are from all over the city If I were more
knowledgable I could use this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a
lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab
Checked on school Checked the info it comported with her knowledge Feels better when the crime is
in someones home
What was the most useful
information you found on
this page Why
The crime info was quite useful
because its interesting I can
use this to show my kid
What was the least useful information you found on this
page Why
The demographics because its not enough information It has a link
to go to the census But Id like to know average incon
In what ways would you improve this Address Snapshot page
59
Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks
indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights
Violations at this address How did I miss this She does not make comments but other people do
Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it
easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier
to read
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
Did you find this
information useful
Yes
Why or why not
Yes useful and fascinating
Next explore the site and choose something that youre interested in learning about
What did you choose
Stays on the map and scrolls south
Tell us why you chose what you did and about your experience
Found the house where her mother was born
OVERALL REVIEW Do you like Chicago
Cityscape
Would you use Chicago Cityscape in the future
60
Yes
Yes
In what ways would you improve Chicago Cityscape
Maybe they need to put a legend with all these little icons for less sophisticated users like me
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Its exciting to see stuff like this
252015 73202 PM
61
Tester
13
Tester Profile (given by tester)
Recurring Student
Proctored by
Christopher Whitaker
What type of device are you using for this test
PC Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhoneiPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you
hear things
What information about a property is most useful to you when purchasing a home or other
property
Utilities and what the average is - is rent including - history of whats happened for the past ten years
(roofs piping electric major issues) Like a complete diagnostic
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Neutral
Property tax Information Neutral
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Very Important
62
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like a place to enter in an address and see an image of the building a brief description and
basics about the community - and also the more political information (like which ward) Throws up a
map - looks like its annotated with constructions
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I entered my own address and it didnt find my address in historical data gives me zone information
light manufacturing Its actually showing the lot next door They just finished construction The area
used to be manufacturing
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
My home address
What was the most useful
information you found on
this page Why
It didnt show any useful info on
my building but interesting to
see nearby permits
What was the least useful information you found on this
page Why
Its kinda difficult - the zoning info is least useful mostly beacuse its
not there
In what ways would you improve this Address Snapshot page
I love historic building and know the history of our building - would like to have seen that Its really
cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what
the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at
2007)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
63
and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
Did you find this
information useful
Yes
Why or why not
I can see myself looking at this to see if something was issued (nearby
construction)
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by
estimated construction costs for the year which is kinda interesting because it shows the one we may be
hearing about the most My sister in law is an architect
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I liked the history information - like landmarks Id want to see some of that in here I find it really
interesting - and I think its important For example Why is this name super-popular (One of the first
64
people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our
building now that area is so built up and different) The schools expanding (Greektown)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Nope
252015 73412 PM
65
Make $20 for a test of a building projects website
Hi ltltFirst Namegtgt
Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website
This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards
Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form
We are planning to be in the Logan Square neighborhood for this test
We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers
For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago
Thanks for being a member of the CUTGroup As usual call or write with questions
Remember if you want to be a part of this test please complete this form
shyshy
Daniel X ONeil(773) 960shy6045
Subscribe Share Past Issues Translate
66
doneilcctorg
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
67
Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
Subscribe Share Past Issues Translate
68
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69
Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
Subscribe Share Past Issues Translate
70
Facebook Twitter Website
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0 0 0
71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
I think this website I need more time to explore It looks good for now - like the map the most But I
think the map is kinda too big for the first page Because its a home purchasing website Ill just type the
address where i want to buy I
252015 71125 PM
49
Tester
10
Tester Profile (given by tester)
Chicago Explorer
Proctored by
Daniel Ronan
What type of device are you using for this test
Dell Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iphone5 MacBook Pro at home
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info
Chicago
What information about a property is most useful to you when purchasing a home or other
property
Assuming location is first then price condition of property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Very Important
Historic resources nearby Neutral
50
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer
targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an
industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I
can get more information as a member seems like it - access to more data Announces more permits
that are entered
Explore the site Whats the first thing you do
Recent New Construction Permit Search is also very prominent
Tell us more about the first thing you did
Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this
part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it
looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in
West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to
be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info
- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The
pin on the map is not quite accurate but it says that the location is approximate
What was the most useful
information you found on
this page Why
The neighborhood data is
probably the most valuable
demographics schools
What was the least useful information you found on this
page Why
A lot of nearby information if I was looking for one address doesnt
think at all of the permits nearby would be that helpful information
balance seems off with this address and nearby permits
In what ways would you improve this Address Snapshot page
Headlines - Building information headline could encompass all the info on the page so it would be wise
to change this title There could be a more specific label such as Historic and Zoning information
51
Disappointed there was no historic resources survey information so that surprised me the fact that
there is none seems weird
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
Did you find this
information useful
Yes
Why or why not
Yes seeing the history of the neighborhood through permits is
interesting she thinks she could explore if she was starting a business
or looking for a property it would be useful I would be someone
who would not look for the last 14 days
Next explore the site and choose something that youre interested in learning about
What did you choose
New two story climbing wall [ADDRESS REMOVED]
Tell us why you chose what you did and about your experience
52
Caught her attention because it had a light blue pin Something that is slightly unusual - a two story
climbing activity
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
It seems very oriented to construction information not at all as marketable as sites such as Apartment
Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home
buying everyday Someone as interested in Chicago might like this more if it was more marketed to
them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup
Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is
getting people from the neighborhoods and not asking them to come to the Loop Become a member
and monitor building permits and violations for your clients - seems very corporate and not at all
accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is
more for professional purposes especially since they are from groups not individuals such as
homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken
as not an ad
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Wonders whether the test would be better targeted to respondents using a scenario-based track and
what they are trying to find Home business siting construction company builder etc
252015 72207 PM
53
Tester
11
Tester Profile (given by tester)
Architect Dropout
Proctored by
Sonja Marziano
What type of device are you using for this test
iPad
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhone pc laptop at home and work
What browser are you using right now
Safari
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps
What information about a property is most useful to you when purchasing a home or other
property
Location access to transit and sidewalks
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Neutral
54
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post
Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile
images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping
drawing custom place
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Clicked on map images (set up as tiles) could not interact with the map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for address tries to pre-populate with option but cannot access those options 915 W
Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is
similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking
which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title
gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling
below the map Top left frame is start gt moves right on the top navigator Jump to screen reader
users SR tag JAWS provides options to bypass or jump to certain sections of the site
What was the most useful
information you found on
this page Why
NA
What was the least useful information you found on this
page Why
NA
In what ways would you improve this Address Snapshot page
Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used
for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog
parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk
score
55
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
Did you find this
information useful
No
Why or why not
NA
Next explore the site and choose something that youre interested in learning about
What did you choose
NA
Tell us why you chose what you did and about your experience
NA
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
NA
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
56
Anything else to add
Maureen will be using her JAWS system and filling out the rest of the test at home
252015 72602 PM
57
Tester
12
Tester Profile (given by tester)
HomeSweet
Proctored by
Daniel X ONeil
What type of device are you using for this test
Dell Latitude E6440
Is this your normal device
that you use everyday
No
If not what is your primary device
Desktop computer at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
By walking or riding around the neighborhood and seeing them
What information about a property is most useful to you when purchasing a home or other
property
Price number of bedrooms condition of the home property tax photographs of interior and exterior--
as many as possible
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Important
58
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like its some sort of real estate website But it is more specific because its going to tell me
about the building and the location As a renter this is very important to me to see as a potential rental
space I see they have school information In Chicago I dont see that as reliable On real estate sites it
is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN
search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and
teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a
neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a
legend In the right hands this can be more and more useful Community organizers and people looking
to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats
delightful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Oh and I can look at whos doing what These are from all over the city If I were more
knowledgable I could use this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a
lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab
Checked on school Checked the info it comported with her knowledge Feels better when the crime is
in someones home
What was the most useful
information you found on
this page Why
The crime info was quite useful
because its interesting I can
use this to show my kid
What was the least useful information you found on this
page Why
The demographics because its not enough information It has a link
to go to the census But Id like to know average incon
In what ways would you improve this Address Snapshot page
59
Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks
indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights
Violations at this address How did I miss this She does not make comments but other people do
Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it
easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier
to read
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
Did you find this
information useful
Yes
Why or why not
Yes useful and fascinating
Next explore the site and choose something that youre interested in learning about
What did you choose
Stays on the map and scrolls south
Tell us why you chose what you did and about your experience
Found the house where her mother was born
OVERALL REVIEW Do you like Chicago
Cityscape
Would you use Chicago Cityscape in the future
60
Yes
Yes
In what ways would you improve Chicago Cityscape
Maybe they need to put a legend with all these little icons for less sophisticated users like me
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Its exciting to see stuff like this
252015 73202 PM
61
Tester
13
Tester Profile (given by tester)
Recurring Student
Proctored by
Christopher Whitaker
What type of device are you using for this test
PC Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhoneiPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you
hear things
What information about a property is most useful to you when purchasing a home or other
property
Utilities and what the average is - is rent including - history of whats happened for the past ten years
(roofs piping electric major issues) Like a complete diagnostic
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Neutral
Property tax Information Neutral
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Very Important
62
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like a place to enter in an address and see an image of the building a brief description and
basics about the community - and also the more political information (like which ward) Throws up a
map - looks like its annotated with constructions
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I entered my own address and it didnt find my address in historical data gives me zone information
light manufacturing Its actually showing the lot next door They just finished construction The area
used to be manufacturing
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
My home address
What was the most useful
information you found on
this page Why
It didnt show any useful info on
my building but interesting to
see nearby permits
What was the least useful information you found on this
page Why
Its kinda difficult - the zoning info is least useful mostly beacuse its
not there
In what ways would you improve this Address Snapshot page
I love historic building and know the history of our building - would like to have seen that Its really
cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what
the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at
2007)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
63
and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
Did you find this
information useful
Yes
Why or why not
I can see myself looking at this to see if something was issued (nearby
construction)
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by
estimated construction costs for the year which is kinda interesting because it shows the one we may be
hearing about the most My sister in law is an architect
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I liked the history information - like landmarks Id want to see some of that in here I find it really
interesting - and I think its important For example Why is this name super-popular (One of the first
64
people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our
building now that area is so built up and different) The schools expanding (Greektown)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Nope
252015 73412 PM
65
Make $20 for a test of a building projects website
Hi ltltFirst Namegtgt
Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website
This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards
Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form
We are planning to be in the Logan Square neighborhood for this test
We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers
For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago
Thanks for being a member of the CUTGroup As usual call or write with questions
Remember if you want to be a part of this test please complete this form
shyshy
Daniel X ONeil(773) 960shy6045
Subscribe Share Past Issues Translate
66
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Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
Subscribe Share Past Issues Translate
68
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69
Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
Subscribe Share Past Issues Translate
70
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71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
Tester
10
Tester Profile (given by tester)
Chicago Explorer
Proctored by
Daniel Ronan
What type of device are you using for this test
Dell Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iphone5 MacBook Pro at home
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Neighborhood Association Facebook Group Neighborhood Association Emailed Agenda DNA Info
Chicago
What information about a property is most useful to you when purchasing a home or other
property
Assuming location is first then price condition of property
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Very Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Very Important
Historic resources nearby Neutral
50
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer
targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an
industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I
can get more information as a member seems like it - access to more data Announces more permits
that are entered
Explore the site Whats the first thing you do
Recent New Construction Permit Search is also very prominent
Tell us more about the first thing you did
Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this
part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it
looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in
West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to
be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info
- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The
pin on the map is not quite accurate but it says that the location is approximate
What was the most useful
information you found on
this page Why
The neighborhood data is
probably the most valuable
demographics schools
What was the least useful information you found on this
page Why
A lot of nearby information if I was looking for one address doesnt
think at all of the permits nearby would be that helpful information
balance seems off with this address and nearby permits
In what ways would you improve this Address Snapshot page
Headlines - Building information headline could encompass all the info on the page so it would be wise
to change this title There could be a more specific label such as Historic and Zoning information
51
Disappointed there was no historic resources survey information so that surprised me the fact that
there is none seems weird
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
Did you find this
information useful
Yes
Why or why not
Yes seeing the history of the neighborhood through permits is
interesting she thinks she could explore if she was starting a business
or looking for a property it would be useful I would be someone
who would not look for the last 14 days
Next explore the site and choose something that youre interested in learning about
What did you choose
New two story climbing wall [ADDRESS REMOVED]
Tell us why you chose what you did and about your experience
52
Caught her attention because it had a light blue pin Something that is slightly unusual - a two story
climbing activity
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
It seems very oriented to construction information not at all as marketable as sites such as Apartment
Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home
buying everyday Someone as interested in Chicago might like this more if it was more marketed to
them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup
Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is
getting people from the neighborhoods and not asking them to come to the Loop Become a member
and monitor building permits and violations for your clients - seems very corporate and not at all
accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is
more for professional purposes especially since they are from groups not individuals such as
homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken
as not an ad
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Wonders whether the test would be better targeted to respondents using a scenario-based track and
what they are trying to find Home business siting construction company builder etc
252015 72207 PM
53
Tester
11
Tester Profile (given by tester)
Architect Dropout
Proctored by
Sonja Marziano
What type of device are you using for this test
iPad
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhone pc laptop at home and work
What browser are you using right now
Safari
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps
What information about a property is most useful to you when purchasing a home or other
property
Location access to transit and sidewalks
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Neutral
54
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post
Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile
images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping
drawing custom place
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Clicked on map images (set up as tiles) could not interact with the map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for address tries to pre-populate with option but cannot access those options 915 W
Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is
similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking
which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title
gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling
below the map Top left frame is start gt moves right on the top navigator Jump to screen reader
users SR tag JAWS provides options to bypass or jump to certain sections of the site
What was the most useful
information you found on
this page Why
NA
What was the least useful information you found on this
page Why
NA
In what ways would you improve this Address Snapshot page
Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used
for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog
parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk
score
55
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
Did you find this
information useful
No
Why or why not
NA
Next explore the site and choose something that youre interested in learning about
What did you choose
NA
Tell us why you chose what you did and about your experience
NA
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
NA
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
56
Anything else to add
Maureen will be using her JAWS system and filling out the rest of the test at home
252015 72602 PM
57
Tester
12
Tester Profile (given by tester)
HomeSweet
Proctored by
Daniel X ONeil
What type of device are you using for this test
Dell Latitude E6440
Is this your normal device
that you use everyday
No
If not what is your primary device
Desktop computer at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
By walking or riding around the neighborhood and seeing them
What information about a property is most useful to you when purchasing a home or other
property
Price number of bedrooms condition of the home property tax photographs of interior and exterior--
as many as possible
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Important
58
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like its some sort of real estate website But it is more specific because its going to tell me
about the building and the location As a renter this is very important to me to see as a potential rental
space I see they have school information In Chicago I dont see that as reliable On real estate sites it
is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN
search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and
teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a
neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a
legend In the right hands this can be more and more useful Community organizers and people looking
to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats
delightful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Oh and I can look at whos doing what These are from all over the city If I were more
knowledgable I could use this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a
lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab
Checked on school Checked the info it comported with her knowledge Feels better when the crime is
in someones home
What was the most useful
information you found on
this page Why
The crime info was quite useful
because its interesting I can
use this to show my kid
What was the least useful information you found on this
page Why
The demographics because its not enough information It has a link
to go to the census But Id like to know average incon
In what ways would you improve this Address Snapshot page
59
Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks
indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights
Violations at this address How did I miss this She does not make comments but other people do
Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it
easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier
to read
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
Did you find this
information useful
Yes
Why or why not
Yes useful and fascinating
Next explore the site and choose something that youre interested in learning about
What did you choose
Stays on the map and scrolls south
Tell us why you chose what you did and about your experience
Found the house where her mother was born
OVERALL REVIEW Do you like Chicago
Cityscape
Would you use Chicago Cityscape in the future
60
Yes
Yes
In what ways would you improve Chicago Cityscape
Maybe they need to put a legend with all these little icons for less sophisticated users like me
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Its exciting to see stuff like this
252015 73202 PM
61
Tester
13
Tester Profile (given by tester)
Recurring Student
Proctored by
Christopher Whitaker
What type of device are you using for this test
PC Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhoneiPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you
hear things
What information about a property is most useful to you when purchasing a home or other
property
Utilities and what the average is - is rent including - history of whats happened for the past ten years
(roofs piping electric major issues) Like a complete diagnostic
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Neutral
Property tax Information Neutral
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Very Important
62
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like a place to enter in an address and see an image of the building a brief description and
basics about the community - and also the more political information (like which ward) Throws up a
map - looks like its annotated with constructions
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I entered my own address and it didnt find my address in historical data gives me zone information
light manufacturing Its actually showing the lot next door They just finished construction The area
used to be manufacturing
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
My home address
What was the most useful
information you found on
this page Why
It didnt show any useful info on
my building but interesting to
see nearby permits
What was the least useful information you found on this
page Why
Its kinda difficult - the zoning info is least useful mostly beacuse its
not there
In what ways would you improve this Address Snapshot page
I love historic building and know the history of our building - would like to have seen that Its really
cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what
the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at
2007)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
63
and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
Did you find this
information useful
Yes
Why or why not
I can see myself looking at this to see if something was issued (nearby
construction)
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by
estimated construction costs for the year which is kinda interesting because it shows the one we may be
hearing about the most My sister in law is an architect
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I liked the history information - like landmarks Id want to see some of that in here I find it really
interesting - and I think its important For example Why is this name super-popular (One of the first
64
people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our
building now that area is so built up and different) The schools expanding (Greektown)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Nope
252015 73412 PM
65
Make $20 for a test of a building projects website
Hi ltltFirst Namegtgt
Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website
This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards
Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form
We are planning to be in the Logan Square neighborhood for this test
We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers
For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago
Thanks for being a member of the CUTGroup As usual call or write with questions
Remember if you want to be a part of this test please complete this form
shyshy
Daniel X ONeil(773) 960shy6045
Subscribe Share Past Issues Translate
66
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Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
Subscribe Share Past Issues Translate
68
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69
Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
Subscribe Share Past Issues Translate
70
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71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It doesnt seem super targeted to your average Jane seems targeted to a business not very consumer
targeted like B to B seems very tactical doesnt seem to want to sell me anything feels more like an
industry site For a specific location in Chicago can tell me permits violations taxes and more Maybe I
can get more information as a member seems like it - access to more data Announces more permits
that are entered
Explore the site Whats the first thing you do
Recent New Construction Permit Search is also very prominent
Tell us more about the first thing you did
Blue bar at the top for Recent New Construction makes it seem very current - it makes me think this
part of the page is updated with new permits that are issued Blue bar told me to read the paragraph it
looked like the information was populated 3 days ago [ADDRESS REMOVED] details on development
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
[ADDRESS REMOVED] I learned that its in the 2nd Ward reminded of who Alderman Considered in
West Town Community In Ukrainian Village neighborhood - basic neighborhood snapshoot Seems to
be no historic information lots of stuff around it B32 zoning no PIN for this address property tax info
- too many PINs Confusion about this address which says it has no PINs and then says it knows 9 The
pin on the map is not quite accurate but it says that the location is approximate
What was the most useful
information you found on
this page Why
The neighborhood data is
probably the most valuable
demographics schools
What was the least useful information you found on this
page Why
A lot of nearby information if I was looking for one address doesnt
think at all of the permits nearby would be that helpful information
balance seems off with this address and nearby permits
In what ways would you improve this Address Snapshot page
Headlines - Building information headline could encompass all the info on the page so it would be wise
to change this title There could be a more specific label such as Historic and Zoning information
51
Disappointed there was no historic resources survey information so that surprised me the fact that
there is none seems weird
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
Did you find this
information useful
Yes
Why or why not
Yes seeing the history of the neighborhood through permits is
interesting she thinks she could explore if she was starting a business
or looking for a property it would be useful I would be someone
who would not look for the last 14 days
Next explore the site and choose something that youre interested in learning about
What did you choose
New two story climbing wall [ADDRESS REMOVED]
Tell us why you chose what you did and about your experience
52
Caught her attention because it had a light blue pin Something that is slightly unusual - a two story
climbing activity
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
It seems very oriented to construction information not at all as marketable as sites such as Apartment
Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home
buying everyday Someone as interested in Chicago might like this more if it was more marketed to
them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup
Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is
getting people from the neighborhoods and not asking them to come to the Loop Become a member
and monitor building permits and violations for your clients - seems very corporate and not at all
accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is
more for professional purposes especially since they are from groups not individuals such as
homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken
as not an ad
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Wonders whether the test would be better targeted to respondents using a scenario-based track and
what they are trying to find Home business siting construction company builder etc
252015 72207 PM
53
Tester
11
Tester Profile (given by tester)
Architect Dropout
Proctored by
Sonja Marziano
What type of device are you using for this test
iPad
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhone pc laptop at home and work
What browser are you using right now
Safari
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps
What information about a property is most useful to you when purchasing a home or other
property
Location access to transit and sidewalks
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Neutral
54
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post
Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile
images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping
drawing custom place
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Clicked on map images (set up as tiles) could not interact with the map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for address tries to pre-populate with option but cannot access those options 915 W
Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is
similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking
which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title
gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling
below the map Top left frame is start gt moves right on the top navigator Jump to screen reader
users SR tag JAWS provides options to bypass or jump to certain sections of the site
What was the most useful
information you found on
this page Why
NA
What was the least useful information you found on this
page Why
NA
In what ways would you improve this Address Snapshot page
Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used
for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog
parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk
score
55
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
Did you find this
information useful
No
Why or why not
NA
Next explore the site and choose something that youre interested in learning about
What did you choose
NA
Tell us why you chose what you did and about your experience
NA
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
NA
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
56
Anything else to add
Maureen will be using her JAWS system and filling out the rest of the test at home
252015 72602 PM
57
Tester
12
Tester Profile (given by tester)
HomeSweet
Proctored by
Daniel X ONeil
What type of device are you using for this test
Dell Latitude E6440
Is this your normal device
that you use everyday
No
If not what is your primary device
Desktop computer at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
By walking or riding around the neighborhood and seeing them
What information about a property is most useful to you when purchasing a home or other
property
Price number of bedrooms condition of the home property tax photographs of interior and exterior--
as many as possible
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Important
58
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like its some sort of real estate website But it is more specific because its going to tell me
about the building and the location As a renter this is very important to me to see as a potential rental
space I see they have school information In Chicago I dont see that as reliable On real estate sites it
is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN
search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and
teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a
neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a
legend In the right hands this can be more and more useful Community organizers and people looking
to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats
delightful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Oh and I can look at whos doing what These are from all over the city If I were more
knowledgable I could use this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a
lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab
Checked on school Checked the info it comported with her knowledge Feels better when the crime is
in someones home
What was the most useful
information you found on
this page Why
The crime info was quite useful
because its interesting I can
use this to show my kid
What was the least useful information you found on this
page Why
The demographics because its not enough information It has a link
to go to the census But Id like to know average incon
In what ways would you improve this Address Snapshot page
59
Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks
indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights
Violations at this address How did I miss this She does not make comments but other people do
Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it
easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier
to read
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
Did you find this
information useful
Yes
Why or why not
Yes useful and fascinating
Next explore the site and choose something that youre interested in learning about
What did you choose
Stays on the map and scrolls south
Tell us why you chose what you did and about your experience
Found the house where her mother was born
OVERALL REVIEW Do you like Chicago
Cityscape
Would you use Chicago Cityscape in the future
60
Yes
Yes
In what ways would you improve Chicago Cityscape
Maybe they need to put a legend with all these little icons for less sophisticated users like me
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Its exciting to see stuff like this
252015 73202 PM
61
Tester
13
Tester Profile (given by tester)
Recurring Student
Proctored by
Christopher Whitaker
What type of device are you using for this test
PC Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhoneiPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you
hear things
What information about a property is most useful to you when purchasing a home or other
property
Utilities and what the average is - is rent including - history of whats happened for the past ten years
(roofs piping electric major issues) Like a complete diagnostic
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Neutral
Property tax Information Neutral
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Very Important
62
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like a place to enter in an address and see an image of the building a brief description and
basics about the community - and also the more political information (like which ward) Throws up a
map - looks like its annotated with constructions
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I entered my own address and it didnt find my address in historical data gives me zone information
light manufacturing Its actually showing the lot next door They just finished construction The area
used to be manufacturing
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
My home address
What was the most useful
information you found on
this page Why
It didnt show any useful info on
my building but interesting to
see nearby permits
What was the least useful information you found on this
page Why
Its kinda difficult - the zoning info is least useful mostly beacuse its
not there
In what ways would you improve this Address Snapshot page
I love historic building and know the history of our building - would like to have seen that Its really
cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what
the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at
2007)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
63
and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
Did you find this
information useful
Yes
Why or why not
I can see myself looking at this to see if something was issued (nearby
construction)
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by
estimated construction costs for the year which is kinda interesting because it shows the one we may be
hearing about the most My sister in law is an architect
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I liked the history information - like landmarks Id want to see some of that in here I find it really
interesting - and I think its important For example Why is this name super-popular (One of the first
64
people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our
building now that area is so built up and different) The schools expanding (Greektown)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Nope
252015 73412 PM
65
Make $20 for a test of a building projects website
Hi ltltFirst Namegtgt
Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website
This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards
Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form
We are planning to be in the Logan Square neighborhood for this test
We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers
For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago
Thanks for being a member of the CUTGroup As usual call or write with questions
Remember if you want to be a part of this test please complete this form
shyshy
Daniel X ONeil(773) 960shy6045
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66
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Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
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68
Daniel X ONeil(773) 960shy6045doneilcctorg
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69
Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
Subscribe Share Past Issues Translate
70
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71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
Disappointed there was no historic resources survey information so that surprised me the fact that
there is none seems weird
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
How useful do you find this information
5 - Very Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
First impression circles with the number of properties reminds me of (a apartment searching app)
Shows here the number of properties by area The thing she is not quite sure about is why there are
two permits in the South Loop she thinks the amount of permits on Michigan Avenue seem too few
There is a lot going on there and there are 4 permits She then discovers that it was in the past 14 days
- it wasnt clear in the beginning that the map was 14 days she figured out what she was looking at
When she tried to search from 2004 it crashed it She doesnt know how many permit type there are
or what top 4 permit types means If I was looking for a home I would definitely look for the last 14
days of permits I assume a permits are really slow to be issued so 14 days would not be that telling of a
story
Did you find this
information useful
Yes
Why or why not
Yes seeing the history of the neighborhood through permits is
interesting she thinks she could explore if she was starting a business
or looking for a property it would be useful I would be someone
who would not look for the last 14 days
Next explore the site and choose something that youre interested in learning about
What did you choose
New two story climbing wall [ADDRESS REMOVED]
Tell us why you chose what you did and about your experience
52
Caught her attention because it had a light blue pin Something that is slightly unusual - a two story
climbing activity
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
It seems very oriented to construction information not at all as marketable as sites such as Apartment
Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home
buying everyday Someone as interested in Chicago might like this more if it was more marketed to
them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup
Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is
getting people from the neighborhoods and not asking them to come to the Loop Become a member
and monitor building permits and violations for your clients - seems very corporate and not at all
accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is
more for professional purposes especially since they are from groups not individuals such as
homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken
as not an ad
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Wonders whether the test would be better targeted to respondents using a scenario-based track and
what they are trying to find Home business siting construction company builder etc
252015 72207 PM
53
Tester
11
Tester Profile (given by tester)
Architect Dropout
Proctored by
Sonja Marziano
What type of device are you using for this test
iPad
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhone pc laptop at home and work
What browser are you using right now
Safari
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps
What information about a property is most useful to you when purchasing a home or other
property
Location access to transit and sidewalks
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Neutral
54
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post
Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile
images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping
drawing custom place
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Clicked on map images (set up as tiles) could not interact with the map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for address tries to pre-populate with option but cannot access those options 915 W
Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is
similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking
which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title
gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling
below the map Top left frame is start gt moves right on the top navigator Jump to screen reader
users SR tag JAWS provides options to bypass or jump to certain sections of the site
What was the most useful
information you found on
this page Why
NA
What was the least useful information you found on this
page Why
NA
In what ways would you improve this Address Snapshot page
Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used
for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog
parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk
score
55
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
Did you find this
information useful
No
Why or why not
NA
Next explore the site and choose something that youre interested in learning about
What did you choose
NA
Tell us why you chose what you did and about your experience
NA
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
NA
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
56
Anything else to add
Maureen will be using her JAWS system and filling out the rest of the test at home
252015 72602 PM
57
Tester
12
Tester Profile (given by tester)
HomeSweet
Proctored by
Daniel X ONeil
What type of device are you using for this test
Dell Latitude E6440
Is this your normal device
that you use everyday
No
If not what is your primary device
Desktop computer at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
By walking or riding around the neighborhood and seeing them
What information about a property is most useful to you when purchasing a home or other
property
Price number of bedrooms condition of the home property tax photographs of interior and exterior--
as many as possible
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Important
58
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like its some sort of real estate website But it is more specific because its going to tell me
about the building and the location As a renter this is very important to me to see as a potential rental
space I see they have school information In Chicago I dont see that as reliable On real estate sites it
is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN
search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and
teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a
neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a
legend In the right hands this can be more and more useful Community organizers and people looking
to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats
delightful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Oh and I can look at whos doing what These are from all over the city If I were more
knowledgable I could use this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a
lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab
Checked on school Checked the info it comported with her knowledge Feels better when the crime is
in someones home
What was the most useful
information you found on
this page Why
The crime info was quite useful
because its interesting I can
use this to show my kid
What was the least useful information you found on this
page Why
The demographics because its not enough information It has a link
to go to the census But Id like to know average incon
In what ways would you improve this Address Snapshot page
59
Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks
indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights
Violations at this address How did I miss this She does not make comments but other people do
Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it
easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier
to read
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
Did you find this
information useful
Yes
Why or why not
Yes useful and fascinating
Next explore the site and choose something that youre interested in learning about
What did you choose
Stays on the map and scrolls south
Tell us why you chose what you did and about your experience
Found the house where her mother was born
OVERALL REVIEW Do you like Chicago
Cityscape
Would you use Chicago Cityscape in the future
60
Yes
Yes
In what ways would you improve Chicago Cityscape
Maybe they need to put a legend with all these little icons for less sophisticated users like me
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Its exciting to see stuff like this
252015 73202 PM
61
Tester
13
Tester Profile (given by tester)
Recurring Student
Proctored by
Christopher Whitaker
What type of device are you using for this test
PC Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhoneiPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you
hear things
What information about a property is most useful to you when purchasing a home or other
property
Utilities and what the average is - is rent including - history of whats happened for the past ten years
(roofs piping electric major issues) Like a complete diagnostic
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Neutral
Property tax Information Neutral
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Very Important
62
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like a place to enter in an address and see an image of the building a brief description and
basics about the community - and also the more political information (like which ward) Throws up a
map - looks like its annotated with constructions
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I entered my own address and it didnt find my address in historical data gives me zone information
light manufacturing Its actually showing the lot next door They just finished construction The area
used to be manufacturing
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
My home address
What was the most useful
information you found on
this page Why
It didnt show any useful info on
my building but interesting to
see nearby permits
What was the least useful information you found on this
page Why
Its kinda difficult - the zoning info is least useful mostly beacuse its
not there
In what ways would you improve this Address Snapshot page
I love historic building and know the history of our building - would like to have seen that Its really
cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what
the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at
2007)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
63
and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
Did you find this
information useful
Yes
Why or why not
I can see myself looking at this to see if something was issued (nearby
construction)
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by
estimated construction costs for the year which is kinda interesting because it shows the one we may be
hearing about the most My sister in law is an architect
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I liked the history information - like landmarks Id want to see some of that in here I find it really
interesting - and I think its important For example Why is this name super-popular (One of the first
64
people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our
building now that area is so built up and different) The schools expanding (Greektown)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Nope
252015 73412 PM
65
Make $20 for a test of a building projects website
Hi ltltFirst Namegtgt
Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website
This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards
Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form
We are planning to be in the Logan Square neighborhood for this test
We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers
For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago
Thanks for being a member of the CUTGroup As usual call or write with questions
Remember if you want to be a part of this test please complete this form
shyshy
Daniel X ONeil(773) 960shy6045
Subscribe Share Past Issues Translate
66
doneilcctorg
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
67
Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
Subscribe Share Past Issues Translate
68
Daniel X ONeil(773) 960shy6045doneilcctorg
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
69
Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
Subscribe Share Past Issues Translate
70
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
0 0 0
71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
Caught her attention because it had a light blue pin Something that is slightly unusual - a two story
climbing activity
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
It seems very oriented to construction information not at all as marketable as sites such as Apartment
Finders Doesnt see this as particularly useful for a homebuyer Most people dont search for home
buying everyday Someone as interested in Chicago might like this more if it was more marketed to
them Doesnt currently know if there are comparable tools that Chicago Cityscape has For CUTGroup
Believes in civic technology - it has an opportunity to help a lot of people good that CUTGroup is
getting people from the neighborhoods and not asking them to come to the Loop Become a member
and monitor building permits and violations for your clients - seems very corporate and not at all
accessible to the average Jane someone trying to buy a home etc Likes the testimonials thinks that it is
more for professional purposes especially since they are from groups not individuals such as
homeowners The ad in the middle of the page is really invasive for her she thinks it could be mistaken
as not an ad
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Wonders whether the test would be better targeted to respondents using a scenario-based track and
what they are trying to find Home business siting construction company builder etc
252015 72207 PM
53
Tester
11
Tester Profile (given by tester)
Architect Dropout
Proctored by
Sonja Marziano
What type of device are you using for this test
iPad
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhone pc laptop at home and work
What browser are you using right now
Safari
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps
What information about a property is most useful to you when purchasing a home or other
property
Location access to transit and sidewalks
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Neutral
54
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post
Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile
images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping
drawing custom place
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Clicked on map images (set up as tiles) could not interact with the map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for address tries to pre-populate with option but cannot access those options 915 W
Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is
similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking
which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title
gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling
below the map Top left frame is start gt moves right on the top navigator Jump to screen reader
users SR tag JAWS provides options to bypass or jump to certain sections of the site
What was the most useful
information you found on
this page Why
NA
What was the least useful information you found on this
page Why
NA
In what ways would you improve this Address Snapshot page
Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used
for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog
parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk
score
55
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
Did you find this
information useful
No
Why or why not
NA
Next explore the site and choose something that youre interested in learning about
What did you choose
NA
Tell us why you chose what you did and about your experience
NA
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
NA
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
56
Anything else to add
Maureen will be using her JAWS system and filling out the rest of the test at home
252015 72602 PM
57
Tester
12
Tester Profile (given by tester)
HomeSweet
Proctored by
Daniel X ONeil
What type of device are you using for this test
Dell Latitude E6440
Is this your normal device
that you use everyday
No
If not what is your primary device
Desktop computer at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
By walking or riding around the neighborhood and seeing them
What information about a property is most useful to you when purchasing a home or other
property
Price number of bedrooms condition of the home property tax photographs of interior and exterior--
as many as possible
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Important
58
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like its some sort of real estate website But it is more specific because its going to tell me
about the building and the location As a renter this is very important to me to see as a potential rental
space I see they have school information In Chicago I dont see that as reliable On real estate sites it
is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN
search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and
teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a
neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a
legend In the right hands this can be more and more useful Community organizers and people looking
to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats
delightful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Oh and I can look at whos doing what These are from all over the city If I were more
knowledgable I could use this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a
lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab
Checked on school Checked the info it comported with her knowledge Feels better when the crime is
in someones home
What was the most useful
information you found on
this page Why
The crime info was quite useful
because its interesting I can
use this to show my kid
What was the least useful information you found on this
page Why
The demographics because its not enough information It has a link
to go to the census But Id like to know average incon
In what ways would you improve this Address Snapshot page
59
Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks
indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights
Violations at this address How did I miss this She does not make comments but other people do
Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it
easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier
to read
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
Did you find this
information useful
Yes
Why or why not
Yes useful and fascinating
Next explore the site and choose something that youre interested in learning about
What did you choose
Stays on the map and scrolls south
Tell us why you chose what you did and about your experience
Found the house where her mother was born
OVERALL REVIEW Do you like Chicago
Cityscape
Would you use Chicago Cityscape in the future
60
Yes
Yes
In what ways would you improve Chicago Cityscape
Maybe they need to put a legend with all these little icons for less sophisticated users like me
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Its exciting to see stuff like this
252015 73202 PM
61
Tester
13
Tester Profile (given by tester)
Recurring Student
Proctored by
Christopher Whitaker
What type of device are you using for this test
PC Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhoneiPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you
hear things
What information about a property is most useful to you when purchasing a home or other
property
Utilities and what the average is - is rent including - history of whats happened for the past ten years
(roofs piping electric major issues) Like a complete diagnostic
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Neutral
Property tax Information Neutral
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Very Important
62
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like a place to enter in an address and see an image of the building a brief description and
basics about the community - and also the more political information (like which ward) Throws up a
map - looks like its annotated with constructions
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I entered my own address and it didnt find my address in historical data gives me zone information
light manufacturing Its actually showing the lot next door They just finished construction The area
used to be manufacturing
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
My home address
What was the most useful
information you found on
this page Why
It didnt show any useful info on
my building but interesting to
see nearby permits
What was the least useful information you found on this
page Why
Its kinda difficult - the zoning info is least useful mostly beacuse its
not there
In what ways would you improve this Address Snapshot page
I love historic building and know the history of our building - would like to have seen that Its really
cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what
the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at
2007)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
63
and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
Did you find this
information useful
Yes
Why or why not
I can see myself looking at this to see if something was issued (nearby
construction)
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by
estimated construction costs for the year which is kinda interesting because it shows the one we may be
hearing about the most My sister in law is an architect
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I liked the history information - like landmarks Id want to see some of that in here I find it really
interesting - and I think its important For example Why is this name super-popular (One of the first
64
people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our
building now that area is so built up and different) The schools expanding (Greektown)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Nope
252015 73412 PM
65
Make $20 for a test of a building projects website
Hi ltltFirst Namegtgt
Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website
This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards
Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form
We are planning to be in the Logan Square neighborhood for this test
We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers
For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago
Thanks for being a member of the CUTGroup As usual call or write with questions
Remember if you want to be a part of this test please complete this form
shyshy
Daniel X ONeil(773) 960shy6045
Subscribe Share Past Issues Translate
66
doneilcctorg
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
67
Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
Subscribe Share Past Issues Translate
68
Daniel X ONeil(773) 960shy6045doneilcctorg
Facebook Twitter Website
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69
Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
Subscribe Share Past Issues Translate
70
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0 0 0
71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
Tester
11
Tester Profile (given by tester)
Architect Dropout
Proctored by
Sonja Marziano
What type of device are you using for this test
iPad
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhone pc laptop at home and work
What browser are you using right now
Safari
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Everyblock subscriber (Lincoln Park) emails from Alderman construction mishaps
What information about a property is most useful to you when purchasing a home or other
property
Location access to transit and sidewalks
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Neutral
Property tax Information Very Important
Neighborhood data Very Important
Permits at the address Important
Violations at the address Important
Historic resources nearby Neutral
54
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post
Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile
images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping
drawing custom place
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Clicked on map images (set up as tiles) could not interact with the map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for address tries to pre-populate with option but cannot access those options 915 W
Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is
similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking
which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title
gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling
below the map Top left frame is start gt moves right on the top navigator Jump to screen reader
users SR tag JAWS provides options to bypass or jump to certain sections of the site
What was the most useful
information you found on
this page Why
NA
What was the least useful information you found on this
page Why
NA
In what ways would you improve this Address Snapshot page
Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used
for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog
parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk
score
55
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
Did you find this
information useful
No
Why or why not
NA
Next explore the site and choose something that youre interested in learning about
What did you choose
NA
Tell us why you chose what you did and about your experience
NA
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
NA
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
56
Anything else to add
Maureen will be using her JAWS system and filling out the rest of the test at home
252015 72602 PM
57
Tester
12
Tester Profile (given by tester)
HomeSweet
Proctored by
Daniel X ONeil
What type of device are you using for this test
Dell Latitude E6440
Is this your normal device
that you use everyday
No
If not what is your primary device
Desktop computer at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
By walking or riding around the neighborhood and seeing them
What information about a property is most useful to you when purchasing a home or other
property
Price number of bedrooms condition of the home property tax photographs of interior and exterior--
as many as possible
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Important
58
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like its some sort of real estate website But it is more specific because its going to tell me
about the building and the location As a renter this is very important to me to see as a potential rental
space I see they have school information In Chicago I dont see that as reliable On real estate sites it
is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN
search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and
teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a
neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a
legend In the right hands this can be more and more useful Community organizers and people looking
to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats
delightful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Oh and I can look at whos doing what These are from all over the city If I were more
knowledgable I could use this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a
lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab
Checked on school Checked the info it comported with her knowledge Feels better when the crime is
in someones home
What was the most useful
information you found on
this page Why
The crime info was quite useful
because its interesting I can
use this to show my kid
What was the least useful information you found on this
page Why
The demographics because its not enough information It has a link
to go to the census But Id like to know average incon
In what ways would you improve this Address Snapshot page
59
Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks
indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights
Violations at this address How did I miss this She does not make comments but other people do
Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it
easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier
to read
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
Did you find this
information useful
Yes
Why or why not
Yes useful and fascinating
Next explore the site and choose something that youre interested in learning about
What did you choose
Stays on the map and scrolls south
Tell us why you chose what you did and about your experience
Found the house where her mother was born
OVERALL REVIEW Do you like Chicago
Cityscape
Would you use Chicago Cityscape in the future
60
Yes
Yes
In what ways would you improve Chicago Cityscape
Maybe they need to put a legend with all these little icons for less sophisticated users like me
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Its exciting to see stuff like this
252015 73202 PM
61
Tester
13
Tester Profile (given by tester)
Recurring Student
Proctored by
Christopher Whitaker
What type of device are you using for this test
PC Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhoneiPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you
hear things
What information about a property is most useful to you when purchasing a home or other
property
Utilities and what the average is - is rent including - history of whats happened for the past ten years
(roofs piping electric major issues) Like a complete diagnostic
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Neutral
Property tax Information Neutral
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Very Important
62
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like a place to enter in an address and see an image of the building a brief description and
basics about the community - and also the more political information (like which ward) Throws up a
map - looks like its annotated with constructions
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I entered my own address and it didnt find my address in historical data gives me zone information
light manufacturing Its actually showing the lot next door They just finished construction The area
used to be manufacturing
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
My home address
What was the most useful
information you found on
this page Why
It didnt show any useful info on
my building but interesting to
see nearby permits
What was the least useful information you found on this
page Why
Its kinda difficult - the zoning info is least useful mostly beacuse its
not there
In what ways would you improve this Address Snapshot page
I love historic building and know the history of our building - would like to have seen that Its really
cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what
the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at
2007)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
63
and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
Did you find this
information useful
Yes
Why or why not
I can see myself looking at this to see if something was issued (nearby
construction)
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by
estimated construction costs for the year which is kinda interesting because it shows the one we may be
hearing about the most My sister in law is an architect
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I liked the history information - like landmarks Id want to see some of that in here I find it really
interesting - and I think its important For example Why is this name super-popular (One of the first
64
people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our
building now that area is so built up and different) The schools expanding (Greektown)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Nope
252015 73412 PM
65
Make $20 for a test of a building projects website
Hi ltltFirst Namegtgt
Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website
This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards
Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form
We are planning to be in the Logan Square neighborhood for this test
We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers
For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago
Thanks for being a member of the CUTGroup As usual call or write with questions
Remember if you want to be a part of this test please complete this form
shyshy
Daniel X ONeil(773) 960shy6045
Subscribe Share Past Issues Translate
66
doneilcctorg
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
67
Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
Subscribe Share Past Issues Translate
68
Daniel X ONeil(773) 960shy6045doneilcctorg
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
69
Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
Subscribe Share Past Issues Translate
70
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
0 0 0
71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
Permits nearby Important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
Reviews the navigation bar Gets to the Get an Address Snapshot and reviews Construction permit post
Then leads to to the sign in Cost associated with signing up with account 6088 PNG Image (tile
images of the map) 6089 PNG Image (tile images of the map) Alt text label on map controls Mapping
drawing custom place
Explore the site Whats the first thing you do
Viewed or Clicked on Map
Tell us more about the first thing you did
Clicked on map images (set up as tiles) could not interact with the map
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
Searched for address tries to pre-populate with option but cannot access those options 915 W
Montana Bullet Bullet list start Separator Property info - PINs Only 11 Map on this page is
similar to the other map where it is multiple image tiles -- unable to use layers The site is clicking
which usually means loading Heading Level 5 -- Draw Custom Place Heading Level 1 - the main title
gets smaller JAWS lets you jump from 1 heading to another headings should not Has difficulties scrolling
below the map Top left frame is start gt moves right on the top navigator Jump to screen reader
users SR tag JAWS provides options to bypass or jump to certain sections of the site
What was the most useful
information you found on
this page Why
NA
What was the least useful information you found on this
page Why
NA
In what ways would you improve this Address Snapshot page
Interested in data that explains what the building used to be (Gas station dry cleaners etc) or was used
for Contamination information Parking information -- zoned or not --Handicap spots only deeded Dog
parks Business license (specifically mentioned bars) Mixeduse of buildings (residentialcommercial) Walk
score
55
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
Did you find this
information useful
No
Why or why not
NA
Next explore the site and choose something that youre interested in learning about
What did you choose
NA
Tell us why you chose what you did and about your experience
NA
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
NA
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
56
Anything else to add
Maureen will be using her JAWS system and filling out the rest of the test at home
252015 72602 PM
57
Tester
12
Tester Profile (given by tester)
HomeSweet
Proctored by
Daniel X ONeil
What type of device are you using for this test
Dell Latitude E6440
Is this your normal device
that you use everyday
No
If not what is your primary device
Desktop computer at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
By walking or riding around the neighborhood and seeing them
What information about a property is most useful to you when purchasing a home or other
property
Price number of bedrooms condition of the home property tax photographs of interior and exterior--
as many as possible
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Important
58
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like its some sort of real estate website But it is more specific because its going to tell me
about the building and the location As a renter this is very important to me to see as a potential rental
space I see they have school information In Chicago I dont see that as reliable On real estate sites it
is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN
search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and
teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a
neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a
legend In the right hands this can be more and more useful Community organizers and people looking
to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats
delightful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Oh and I can look at whos doing what These are from all over the city If I were more
knowledgable I could use this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a
lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab
Checked on school Checked the info it comported with her knowledge Feels better when the crime is
in someones home
What was the most useful
information you found on
this page Why
The crime info was quite useful
because its interesting I can
use this to show my kid
What was the least useful information you found on this
page Why
The demographics because its not enough information It has a link
to go to the census But Id like to know average incon
In what ways would you improve this Address Snapshot page
59
Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks
indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights
Violations at this address How did I miss this She does not make comments but other people do
Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it
easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier
to read
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
Did you find this
information useful
Yes
Why or why not
Yes useful and fascinating
Next explore the site and choose something that youre interested in learning about
What did you choose
Stays on the map and scrolls south
Tell us why you chose what you did and about your experience
Found the house where her mother was born
OVERALL REVIEW Do you like Chicago
Cityscape
Would you use Chicago Cityscape in the future
60
Yes
Yes
In what ways would you improve Chicago Cityscape
Maybe they need to put a legend with all these little icons for less sophisticated users like me
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Its exciting to see stuff like this
252015 73202 PM
61
Tester
13
Tester Profile (given by tester)
Recurring Student
Proctored by
Christopher Whitaker
What type of device are you using for this test
PC Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhoneiPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you
hear things
What information about a property is most useful to you when purchasing a home or other
property
Utilities and what the average is - is rent including - history of whats happened for the past ten years
(roofs piping electric major issues) Like a complete diagnostic
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Neutral
Property tax Information Neutral
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Very Important
62
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like a place to enter in an address and see an image of the building a brief description and
basics about the community - and also the more political information (like which ward) Throws up a
map - looks like its annotated with constructions
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I entered my own address and it didnt find my address in historical data gives me zone information
light manufacturing Its actually showing the lot next door They just finished construction The area
used to be manufacturing
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
My home address
What was the most useful
information you found on
this page Why
It didnt show any useful info on
my building but interesting to
see nearby permits
What was the least useful information you found on this
page Why
Its kinda difficult - the zoning info is least useful mostly beacuse its
not there
In what ways would you improve this Address Snapshot page
I love historic building and know the history of our building - would like to have seen that Its really
cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what
the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at
2007)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
63
and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
Did you find this
information useful
Yes
Why or why not
I can see myself looking at this to see if something was issued (nearby
construction)
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by
estimated construction costs for the year which is kinda interesting because it shows the one we may be
hearing about the most My sister in law is an architect
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I liked the history information - like landmarks Id want to see some of that in here I find it really
interesting - and I think its important For example Why is this name super-popular (One of the first
64
people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our
building now that area is so built up and different) The schools expanding (Greektown)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Nope
252015 73412 PM
65
Make $20 for a test of a building projects website
Hi ltltFirst Namegtgt
Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website
This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards
Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form
We are planning to be in the Logan Square neighborhood for this test
We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers
For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago
Thanks for being a member of the CUTGroup As usual call or write with questions
Remember if you want to be a part of this test please complete this form
shyshy
Daniel X ONeil(773) 960shy6045
Subscribe Share Past Issues Translate
66
doneilcctorg
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Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
Subscribe Share Past Issues Translate
68
Daniel X ONeil(773) 960shy6045doneilcctorg
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69
Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
Subscribe Share Past Issues Translate
70
Facebook Twitter Website
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0 0 0
71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
Map is created as tile images as a layer that you can pan and zoom into Maureen shared BlindSquared
which uses FourSquare data
Did you find this
information useful
No
Why or why not
NA
Next explore the site and choose something that youre interested in learning about
What did you choose
NA
Tell us why you chose what you did and about your experience
NA
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
NA
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
56
Anything else to add
Maureen will be using her JAWS system and filling out the rest of the test at home
252015 72602 PM
57
Tester
12
Tester Profile (given by tester)
HomeSweet
Proctored by
Daniel X ONeil
What type of device are you using for this test
Dell Latitude E6440
Is this your normal device
that you use everyday
No
If not what is your primary device
Desktop computer at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
By walking or riding around the neighborhood and seeing them
What information about a property is most useful to you when purchasing a home or other
property
Price number of bedrooms condition of the home property tax photographs of interior and exterior--
as many as possible
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Important
58
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like its some sort of real estate website But it is more specific because its going to tell me
about the building and the location As a renter this is very important to me to see as a potential rental
space I see they have school information In Chicago I dont see that as reliable On real estate sites it
is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN
search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and
teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a
neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a
legend In the right hands this can be more and more useful Community organizers and people looking
to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats
delightful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Oh and I can look at whos doing what These are from all over the city If I were more
knowledgable I could use this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a
lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab
Checked on school Checked the info it comported with her knowledge Feels better when the crime is
in someones home
What was the most useful
information you found on
this page Why
The crime info was quite useful
because its interesting I can
use this to show my kid
What was the least useful information you found on this
page Why
The demographics because its not enough information It has a link
to go to the census But Id like to know average incon
In what ways would you improve this Address Snapshot page
59
Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks
indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights
Violations at this address How did I miss this She does not make comments but other people do
Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it
easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier
to read
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
Did you find this
information useful
Yes
Why or why not
Yes useful and fascinating
Next explore the site and choose something that youre interested in learning about
What did you choose
Stays on the map and scrolls south
Tell us why you chose what you did and about your experience
Found the house where her mother was born
OVERALL REVIEW Do you like Chicago
Cityscape
Would you use Chicago Cityscape in the future
60
Yes
Yes
In what ways would you improve Chicago Cityscape
Maybe they need to put a legend with all these little icons for less sophisticated users like me
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Its exciting to see stuff like this
252015 73202 PM
61
Tester
13
Tester Profile (given by tester)
Recurring Student
Proctored by
Christopher Whitaker
What type of device are you using for this test
PC Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhoneiPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you
hear things
What information about a property is most useful to you when purchasing a home or other
property
Utilities and what the average is - is rent including - history of whats happened for the past ten years
(roofs piping electric major issues) Like a complete diagnostic
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Neutral
Property tax Information Neutral
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Very Important
62
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like a place to enter in an address and see an image of the building a brief description and
basics about the community - and also the more political information (like which ward) Throws up a
map - looks like its annotated with constructions
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I entered my own address and it didnt find my address in historical data gives me zone information
light manufacturing Its actually showing the lot next door They just finished construction The area
used to be manufacturing
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
My home address
What was the most useful
information you found on
this page Why
It didnt show any useful info on
my building but interesting to
see nearby permits
What was the least useful information you found on this
page Why
Its kinda difficult - the zoning info is least useful mostly beacuse its
not there
In what ways would you improve this Address Snapshot page
I love historic building and know the history of our building - would like to have seen that Its really
cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what
the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at
2007)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
63
and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
Did you find this
information useful
Yes
Why or why not
I can see myself looking at this to see if something was issued (nearby
construction)
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by
estimated construction costs for the year which is kinda interesting because it shows the one we may be
hearing about the most My sister in law is an architect
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I liked the history information - like landmarks Id want to see some of that in here I find it really
interesting - and I think its important For example Why is this name super-popular (One of the first
64
people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our
building now that area is so built up and different) The schools expanding (Greektown)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Nope
252015 73412 PM
65
Make $20 for a test of a building projects website
Hi ltltFirst Namegtgt
Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website
This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards
Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form
We are planning to be in the Logan Square neighborhood for this test
We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers
For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago
Thanks for being a member of the CUTGroup As usual call or write with questions
Remember if you want to be a part of this test please complete this form
shyshy
Daniel X ONeil(773) 960shy6045
Subscribe Share Past Issues Translate
66
doneilcctorg
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
67
Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
Subscribe Share Past Issues Translate
68
Daniel X ONeil(773) 960shy6045doneilcctorg
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
69
Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
Subscribe Share Past Issues Translate
70
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
0 0 0
71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
Anything else to add
Maureen will be using her JAWS system and filling out the rest of the test at home
252015 72602 PM
57
Tester
12
Tester Profile (given by tester)
HomeSweet
Proctored by
Daniel X ONeil
What type of device are you using for this test
Dell Latitude E6440
Is this your normal device
that you use everyday
No
If not what is your primary device
Desktop computer at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
By walking or riding around the neighborhood and seeing them
What information about a property is most useful to you when purchasing a home or other
property
Price number of bedrooms condition of the home property tax photographs of interior and exterior--
as many as possible
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Important
58
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like its some sort of real estate website But it is more specific because its going to tell me
about the building and the location As a renter this is very important to me to see as a potential rental
space I see they have school information In Chicago I dont see that as reliable On real estate sites it
is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN
search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and
teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a
neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a
legend In the right hands this can be more and more useful Community organizers and people looking
to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats
delightful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Oh and I can look at whos doing what These are from all over the city If I were more
knowledgable I could use this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a
lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab
Checked on school Checked the info it comported with her knowledge Feels better when the crime is
in someones home
What was the most useful
information you found on
this page Why
The crime info was quite useful
because its interesting I can
use this to show my kid
What was the least useful information you found on this
page Why
The demographics because its not enough information It has a link
to go to the census But Id like to know average incon
In what ways would you improve this Address Snapshot page
59
Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks
indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights
Violations at this address How did I miss this She does not make comments but other people do
Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it
easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier
to read
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
Did you find this
information useful
Yes
Why or why not
Yes useful and fascinating
Next explore the site and choose something that youre interested in learning about
What did you choose
Stays on the map and scrolls south
Tell us why you chose what you did and about your experience
Found the house where her mother was born
OVERALL REVIEW Do you like Chicago
Cityscape
Would you use Chicago Cityscape in the future
60
Yes
Yes
In what ways would you improve Chicago Cityscape
Maybe they need to put a legend with all these little icons for less sophisticated users like me
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Its exciting to see stuff like this
252015 73202 PM
61
Tester
13
Tester Profile (given by tester)
Recurring Student
Proctored by
Christopher Whitaker
What type of device are you using for this test
PC Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhoneiPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you
hear things
What information about a property is most useful to you when purchasing a home or other
property
Utilities and what the average is - is rent including - history of whats happened for the past ten years
(roofs piping electric major issues) Like a complete diagnostic
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Neutral
Property tax Information Neutral
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Very Important
62
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like a place to enter in an address and see an image of the building a brief description and
basics about the community - and also the more political information (like which ward) Throws up a
map - looks like its annotated with constructions
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I entered my own address and it didnt find my address in historical data gives me zone information
light manufacturing Its actually showing the lot next door They just finished construction The area
used to be manufacturing
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
My home address
What was the most useful
information you found on
this page Why
It didnt show any useful info on
my building but interesting to
see nearby permits
What was the least useful information you found on this
page Why
Its kinda difficult - the zoning info is least useful mostly beacuse its
not there
In what ways would you improve this Address Snapshot page
I love historic building and know the history of our building - would like to have seen that Its really
cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what
the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at
2007)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
63
and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
Did you find this
information useful
Yes
Why or why not
I can see myself looking at this to see if something was issued (nearby
construction)
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by
estimated construction costs for the year which is kinda interesting because it shows the one we may be
hearing about the most My sister in law is an architect
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I liked the history information - like landmarks Id want to see some of that in here I find it really
interesting - and I think its important For example Why is this name super-popular (One of the first
64
people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our
building now that area is so built up and different) The schools expanding (Greektown)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Nope
252015 73412 PM
65
Make $20 for a test of a building projects website
Hi ltltFirst Namegtgt
Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website
This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards
Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form
We are planning to be in the Logan Square neighborhood for this test
We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers
For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago
Thanks for being a member of the CUTGroup As usual call or write with questions
Remember if you want to be a part of this test please complete this form
shyshy
Daniel X ONeil(773) 960shy6045
Subscribe Share Past Issues Translate
66
doneilcctorg
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
67
Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
Subscribe Share Past Issues Translate
68
Daniel X ONeil(773) 960shy6045doneilcctorg
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
69
Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
Subscribe Share Past Issues Translate
70
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
0 0 0
71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
Tester
12
Tester Profile (given by tester)
HomeSweet
Proctored by
Daniel X ONeil
What type of device are you using for this test
Dell Latitude E6440
Is this your normal device
that you use everyday
No
If not what is your primary device
Desktop computer at work
What browser are you using right now
Firefox
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
By walking or riding around the neighborhood and seeing them
What information about a property is most useful to you when purchasing a home or other
property
Price number of bedrooms condition of the home property tax photographs of interior and exterior--
as many as possible
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Neutral
Property information Very Important
Property tax Information Important
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Important
58
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like its some sort of real estate website But it is more specific because its going to tell me
about the building and the location As a renter this is very important to me to see as a potential rental
space I see they have school information In Chicago I dont see that as reliable On real estate sites it
is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN
search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and
teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a
neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a
legend In the right hands this can be more and more useful Community organizers and people looking
to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats
delightful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Oh and I can look at whos doing what These are from all over the city If I were more
knowledgable I could use this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a
lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab
Checked on school Checked the info it comported with her knowledge Feels better when the crime is
in someones home
What was the most useful
information you found on
this page Why
The crime info was quite useful
because its interesting I can
use this to show my kid
What was the least useful information you found on this
page Why
The demographics because its not enough information It has a link
to go to the census But Id like to know average incon
In what ways would you improve this Address Snapshot page
59
Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks
indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights
Violations at this address How did I miss this She does not make comments but other people do
Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it
easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier
to read
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
Did you find this
information useful
Yes
Why or why not
Yes useful and fascinating
Next explore the site and choose something that youre interested in learning about
What did you choose
Stays on the map and scrolls south
Tell us why you chose what you did and about your experience
Found the house where her mother was born
OVERALL REVIEW Do you like Chicago
Cityscape
Would you use Chicago Cityscape in the future
60
Yes
Yes
In what ways would you improve Chicago Cityscape
Maybe they need to put a legend with all these little icons for less sophisticated users like me
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Its exciting to see stuff like this
252015 73202 PM
61
Tester
13
Tester Profile (given by tester)
Recurring Student
Proctored by
Christopher Whitaker
What type of device are you using for this test
PC Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhoneiPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you
hear things
What information about a property is most useful to you when purchasing a home or other
property
Utilities and what the average is - is rent including - history of whats happened for the past ten years
(roofs piping electric major issues) Like a complete diagnostic
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Neutral
Property tax Information Neutral
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Very Important
62
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like a place to enter in an address and see an image of the building a brief description and
basics about the community - and also the more political information (like which ward) Throws up a
map - looks like its annotated with constructions
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I entered my own address and it didnt find my address in historical data gives me zone information
light manufacturing Its actually showing the lot next door They just finished construction The area
used to be manufacturing
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
My home address
What was the most useful
information you found on
this page Why
It didnt show any useful info on
my building but interesting to
see nearby permits
What was the least useful information you found on this
page Why
Its kinda difficult - the zoning info is least useful mostly beacuse its
not there
In what ways would you improve this Address Snapshot page
I love historic building and know the history of our building - would like to have seen that Its really
cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what
the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at
2007)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
63
and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
Did you find this
information useful
Yes
Why or why not
I can see myself looking at this to see if something was issued (nearby
construction)
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by
estimated construction costs for the year which is kinda interesting because it shows the one we may be
hearing about the most My sister in law is an architect
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I liked the history information - like landmarks Id want to see some of that in here I find it really
interesting - and I think its important For example Why is this name super-popular (One of the first
64
people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our
building now that area is so built up and different) The schools expanding (Greektown)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Nope
252015 73412 PM
65
Make $20 for a test of a building projects website
Hi ltltFirst Namegtgt
Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website
This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards
Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form
We are planning to be in the Logan Square neighborhood for this test
We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers
For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago
Thanks for being a member of the CUTGroup As usual call or write with questions
Remember if you want to be a part of this test please complete this form
shyshy
Daniel X ONeil(773) 960shy6045
Subscribe Share Past Issues Translate
66
doneilcctorg
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
67
Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
Subscribe Share Past Issues Translate
68
Daniel X ONeil(773) 960shy6045doneilcctorg
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
69
Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
Subscribe Share Past Issues Translate
70
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
0 0 0
71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
Permits nearby Not at all important
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like its some sort of real estate website But it is more specific because its going to tell me
about the building and the location As a renter this is very important to me to see as a potential rental
space I see they have school information In Chicago I dont see that as reliable On real estate sites it
is often parents talking about the teachers or the homework-- not useful lt goes through the nav gt PIN
search-- finds useful On a map-- useful This is intriguing to me if I were a researcher Demolitions and
teardowns being planned that maybe I couldnt perceive Good tool to gauge the temperature of a
neighborhood or area On the map All sorts of helpful tiny things I can never figure out Oh theres a
legend In the right hands this can be more and more useful Community organizers and people looking
to buy Permits are good Can make the map bigger-- good Oh I can like them on Facebook Thats
delightful
Explore the site Whats the first thing you do
Click Find Permits
Tell us more about the first thing you did
Oh and I can look at whos doing what These are from all over the city If I were more
knowledgable I could use this
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
lt Searches for her own address gt Finds that it is where she lives looks good No permits There are a
lot of old people in the neighborhood and there is a lot of theft Clicked on crime opened in new tab
Checked on school Checked the info it comported with her knowledge Feels better when the crime is
in someones home
What was the most useful
information you found on
this page Why
The crime info was quite useful
because its interesting I can
use this to show my kid
What was the least useful information you found on this
page Why
The demographics because its not enough information It has a link
to go to the census But Id like to know average incon
In what ways would you improve this Address Snapshot page
59
Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks
indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights
Violations at this address How did I miss this She does not make comments but other people do
Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it
easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier
to read
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
Did you find this
information useful
Yes
Why or why not
Yes useful and fascinating
Next explore the site and choose something that youre interested in learning about
What did you choose
Stays on the map and scrolls south
Tell us why you chose what you did and about your experience
Found the house where her mother was born
OVERALL REVIEW Do you like Chicago
Cityscape
Would you use Chicago Cityscape in the future
60
Yes
Yes
In what ways would you improve Chicago Cityscape
Maybe they need to put a legend with all these little icons for less sophisticated users like me
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Its exciting to see stuff like this
252015 73202 PM
61
Tester
13
Tester Profile (given by tester)
Recurring Student
Proctored by
Christopher Whitaker
What type of device are you using for this test
PC Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhoneiPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you
hear things
What information about a property is most useful to you when purchasing a home or other
property
Utilities and what the average is - is rent including - history of whats happened for the past ten years
(roofs piping electric major issues) Like a complete diagnostic
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Neutral
Property tax Information Neutral
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Very Important
62
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like a place to enter in an address and see an image of the building a brief description and
basics about the community - and also the more political information (like which ward) Throws up a
map - looks like its annotated with constructions
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I entered my own address and it didnt find my address in historical data gives me zone information
light manufacturing Its actually showing the lot next door They just finished construction The area
used to be manufacturing
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
My home address
What was the most useful
information you found on
this page Why
It didnt show any useful info on
my building but interesting to
see nearby permits
What was the least useful information you found on this
page Why
Its kinda difficult - the zoning info is least useful mostly beacuse its
not there
In what ways would you improve this Address Snapshot page
I love historic building and know the history of our building - would like to have seen that Its really
cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what
the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at
2007)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
63
and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
Did you find this
information useful
Yes
Why or why not
I can see myself looking at this to see if something was issued (nearby
construction)
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by
estimated construction costs for the year which is kinda interesting because it shows the one we may be
hearing about the most My sister in law is an architect
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I liked the history information - like landmarks Id want to see some of that in here I find it really
interesting - and I think its important For example Why is this name super-popular (One of the first
64
people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our
building now that area is so built up and different) The schools expanding (Greektown)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Nope
252015 73412 PM
65
Make $20 for a test of a building projects website
Hi ltltFirst Namegtgt
Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website
This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards
Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form
We are planning to be in the Logan Square neighborhood for this test
We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers
For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago
Thanks for being a member of the CUTGroup As usual call or write with questions
Remember if you want to be a part of this test please complete this form
shyshy
Daniel X ONeil(773) 960shy6045
Subscribe Share Past Issues Translate
66
doneilcctorg
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
67
Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
Subscribe Share Past Issues Translate
68
Daniel X ONeil(773) 960shy6045doneilcctorg
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
69
Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
Subscribe Share Past Issues Translate
70
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
0 0 0
71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
Map shows a Dominicks but there is not a Dominicks there The info is not up to date The blocks
indicating houses It makes me happy to see they have the neighborhood and sub-neighborhoods rights
Violations at this address How did I miss this She does not make comments but other people do
Would be nice to talk to others Visually the page is rather simplistic and not in a way that makes it
easy to read Its not immediately clear that the ad is an ad Could be visually more appealing and easier
to read
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
How useful do you find this information
3 - Neutral
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
The blobs were confusing but then figured it out Scrolls in and out Clicking was tough Looks
downtown Lots more detail but I dont know what they mean Much more focused on the icons and
not the building info Saw map editor If she didnt struggle with GIS it might be useful Then clicks on
the map and says she can do all sorts of stuff
Did you find this
information useful
Yes
Why or why not
Yes useful and fascinating
Next explore the site and choose something that youre interested in learning about
What did you choose
Stays on the map and scrolls south
Tell us why you chose what you did and about your experience
Found the house where her mother was born
OVERALL REVIEW Do you like Chicago
Cityscape
Would you use Chicago Cityscape in the future
60
Yes
Yes
In what ways would you improve Chicago Cityscape
Maybe they need to put a legend with all these little icons for less sophisticated users like me
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Its exciting to see stuff like this
252015 73202 PM
61
Tester
13
Tester Profile (given by tester)
Recurring Student
Proctored by
Christopher Whitaker
What type of device are you using for this test
PC Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhoneiPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you
hear things
What information about a property is most useful to you when purchasing a home or other
property
Utilities and what the average is - is rent including - history of whats happened for the past ten years
(roofs piping electric major issues) Like a complete diagnostic
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Neutral
Property tax Information Neutral
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Very Important
62
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like a place to enter in an address and see an image of the building a brief description and
basics about the community - and also the more political information (like which ward) Throws up a
map - looks like its annotated with constructions
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I entered my own address and it didnt find my address in historical data gives me zone information
light manufacturing Its actually showing the lot next door They just finished construction The area
used to be manufacturing
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
My home address
What was the most useful
information you found on
this page Why
It didnt show any useful info on
my building but interesting to
see nearby permits
What was the least useful information you found on this
page Why
Its kinda difficult - the zoning info is least useful mostly beacuse its
not there
In what ways would you improve this Address Snapshot page
I love historic building and know the history of our building - would like to have seen that Its really
cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what
the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at
2007)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
63
and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
Did you find this
information useful
Yes
Why or why not
I can see myself looking at this to see if something was issued (nearby
construction)
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by
estimated construction costs for the year which is kinda interesting because it shows the one we may be
hearing about the most My sister in law is an architect
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I liked the history information - like landmarks Id want to see some of that in here I find it really
interesting - and I think its important For example Why is this name super-popular (One of the first
64
people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our
building now that area is so built up and different) The schools expanding (Greektown)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Nope
252015 73412 PM
65
Make $20 for a test of a building projects website
Hi ltltFirst Namegtgt
Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website
This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards
Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form
We are planning to be in the Logan Square neighborhood for this test
We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers
For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago
Thanks for being a member of the CUTGroup As usual call or write with questions
Remember if you want to be a part of this test please complete this form
shyshy
Daniel X ONeil(773) 960shy6045
Subscribe Share Past Issues Translate
66
doneilcctorg
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
67
Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
Subscribe Share Past Issues Translate
68
Daniel X ONeil(773) 960shy6045doneilcctorg
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
69
Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
Subscribe Share Past Issues Translate
70
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
0 0 0
71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
Yes
Yes
In what ways would you improve Chicago Cityscape
Maybe they need to put a legend with all these little icons for less sophisticated users like me
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Its exciting to see stuff like this
252015 73202 PM
61
Tester
13
Tester Profile (given by tester)
Recurring Student
Proctored by
Christopher Whitaker
What type of device are you using for this test
PC Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhoneiPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you
hear things
What information about a property is most useful to you when purchasing a home or other
property
Utilities and what the average is - is rent including - history of whats happened for the past ten years
(roofs piping electric major issues) Like a complete diagnostic
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Neutral
Property tax Information Neutral
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Very Important
62
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like a place to enter in an address and see an image of the building a brief description and
basics about the community - and also the more political information (like which ward) Throws up a
map - looks like its annotated with constructions
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I entered my own address and it didnt find my address in historical data gives me zone information
light manufacturing Its actually showing the lot next door They just finished construction The area
used to be manufacturing
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
My home address
What was the most useful
information you found on
this page Why
It didnt show any useful info on
my building but interesting to
see nearby permits
What was the least useful information you found on this
page Why
Its kinda difficult - the zoning info is least useful mostly beacuse its
not there
In what ways would you improve this Address Snapshot page
I love historic building and know the history of our building - would like to have seen that Its really
cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what
the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at
2007)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
63
and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
Did you find this
information useful
Yes
Why or why not
I can see myself looking at this to see if something was issued (nearby
construction)
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by
estimated construction costs for the year which is kinda interesting because it shows the one we may be
hearing about the most My sister in law is an architect
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I liked the history information - like landmarks Id want to see some of that in here I find it really
interesting - and I think its important For example Why is this name super-popular (One of the first
64
people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our
building now that area is so built up and different) The schools expanding (Greektown)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Nope
252015 73412 PM
65
Make $20 for a test of a building projects website
Hi ltltFirst Namegtgt
Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website
This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards
Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form
We are planning to be in the Logan Square neighborhood for this test
We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers
For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago
Thanks for being a member of the CUTGroup As usual call or write with questions
Remember if you want to be a part of this test please complete this form
shyshy
Daniel X ONeil(773) 960shy6045
Subscribe Share Past Issues Translate
66
doneilcctorg
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
67
Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
Subscribe Share Past Issues Translate
68
Daniel X ONeil(773) 960shy6045doneilcctorg
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
69
Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
Subscribe Share Past Issues Translate
70
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
0 0 0
71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
Tester
13
Tester Profile (given by tester)
Recurring Student
Proctored by
Christopher Whitaker
What type of device are you using for this test
PC Laptop
Is this your normal device
that you use everyday
No
If not what is your primary device
iPhoneiPad
What browser are you using right now
Chrome
How much time do you spend on the Internet a day
3 or more hours
Are you interested in what is being built or torn down in your neighborhood
Yes
How do you find out about these changes in your neighborhood
Most of it is just seeing it - seeing new construction I also work in a building on the leasing side so you
hear things
What information about a property is most useful to you when purchasing a home or other
property
Utilities and what the average is - is rent including - history of whats happened for the past ten years
(roofs piping electric major issues) Like a complete diagnostic
What information about a property is most useful to you when purchasing a home or other
property
Building amp Zoning information Important
Property information Neutral
Property tax Information Neutral
Neighborhood data Important
Permits at the address Slightly important
Violations at the address Important
Historic resources nearby Very Important
62
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like a place to enter in an address and see an image of the building a brief description and
basics about the community - and also the more political information (like which ward) Throws up a
map - looks like its annotated with constructions
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I entered my own address and it didnt find my address in historical data gives me zone information
light manufacturing Its actually showing the lot next door They just finished construction The area
used to be manufacturing
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
My home address
What was the most useful
information you found on
this page Why
It didnt show any useful info on
my building but interesting to
see nearby permits
What was the least useful information you found on this
page Why
Its kinda difficult - the zoning info is least useful mostly beacuse its
not there
In what ways would you improve this Address Snapshot page
I love historic building and know the history of our building - would like to have seen that Its really
cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what
the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at
2007)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
63
and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
Did you find this
information useful
Yes
Why or why not
I can see myself looking at this to see if something was issued (nearby
construction)
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by
estimated construction costs for the year which is kinda interesting because it shows the one we may be
hearing about the most My sister in law is an architect
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I liked the history information - like landmarks Id want to see some of that in here I find it really
interesting - and I think its important For example Why is this name super-popular (One of the first
64
people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our
building now that area is so built up and different) The schools expanding (Greektown)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Nope
252015 73412 PM
65
Make $20 for a test of a building projects website
Hi ltltFirst Namegtgt
Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website
This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards
Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form
We are planning to be in the Logan Square neighborhood for this test
We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers
For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago
Thanks for being a member of the CUTGroup As usual call or write with questions
Remember if you want to be a part of this test please complete this form
shyshy
Daniel X ONeil(773) 960shy6045
Subscribe Share Past Issues Translate
66
doneilcctorg
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
67
Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
Subscribe Share Past Issues Translate
68
Daniel X ONeil(773) 960shy6045doneilcctorg
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
69
Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
Subscribe Share Past Issues Translate
70
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
0 0 0
71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
Permits nearby Neutral
WEBSITE REVIEW
Review the homepage What do you think this Web site does
It looks like a place to enter in an address and see an image of the building a brief description and
basics about the community - and also the more political information (like which ward) Throws up a
map - looks like its annotated with constructions
Explore the site Whats the first thing you do
Typed in a Chicago Address
Tell us more about the first thing you did
I entered my own address and it didnt find my address in historical data gives me zone information
light manufacturing Its actually showing the lot next door They just finished construction The area
used to be manufacturing
Next search for an address in your neighborhood that you might be interested in learning
more about Tell us about your experience and the information you found out
What address did you search for and what did you learn
My home address
What was the most useful
information you found on
this page Why
It didnt show any useful info on
my building but interesting to
see nearby permits
What was the least useful information you found on this
page Why
Its kinda difficult - the zoning info is least useful mostly beacuse its
not there
In what ways would you improve this Address Snapshot page
I love historic building and know the history of our building - would like to have seen that Its really
cool but I imagine most people wouldnt Id improve it by having my address pop up Im not sure what
the PIN number is Itd be nice to know what the PIN is And needs a more recent photo (Looking at
2007)
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell us about your experience
63
and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
Did you find this
information useful
Yes
Why or why not
I can see myself looking at this to see if something was issued (nearby
construction)
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by
estimated construction costs for the year which is kinda interesting because it shows the one we may be
hearing about the most My sister in law is an architect
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I liked the history information - like landmarks Id want to see some of that in here I find it really
interesting - and I think its important For example Why is this name super-popular (One of the first
64
people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our
building now that area is so built up and different) The schools expanding (Greektown)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Nope
252015 73412 PM
65
Make $20 for a test of a building projects website
Hi ltltFirst Namegtgt
Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website
This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards
Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form
We are planning to be in the Logan Square neighborhood for this test
We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers
For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago
Thanks for being a member of the CUTGroup As usual call or write with questions
Remember if you want to be a part of this test please complete this form
shyshy
Daniel X ONeil(773) 960shy6045
Subscribe Share Past Issues Translate
66
doneilcctorg
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
67
Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
Subscribe Share Past Issues Translate
68
Daniel X ONeil(773) 960shy6045doneilcctorg
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
69
Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
Subscribe Share Past Issues Translate
70
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
0 0 0
71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
How useful do you find this information
4 - Useful
Next under Find Permits choose the map option and explore the map Tell us about
your experience and the information you learned
She wants to look outside the city (Wanted to look at BerwynCicero) This is really cool This gives me
a much better idea in my head of whats happening The first thing I looked at is replacing a wood porch
Seeing it here gave me a picture of the porches that are on the back on buildings It says issued two
weeks ago makes it standout It gives me a good idea of whats going on
Did you find this
information useful
Yes
Why or why not
I can see myself looking at this to see if something was issued (nearby
construction)
Next explore the site and choose something that youre interested in learning about
What did you choose
Architects
Tell us why you chose what you did and about your experience
I took an Architecture in Chicago class and really enjoyed it I see the list of companies sorted by
estimated construction costs for the year which is kinda interesting because it shows the one we may be
hearing about the most My sister in law is an architect
OVERALL REVIEW Do you like Chicago
Cityscape
Yes
Would you use Chicago Cityscape in the future
Yes
In what ways would you improve Chicago Cityscape
I liked the history information - like landmarks Id want to see some of that in here I find it really
interesting - and I think its important For example Why is this name super-popular (One of the first
64
people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our
building now that area is so built up and different) The schools expanding (Greektown)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Nope
252015 73412 PM
65
Make $20 for a test of a building projects website
Hi ltltFirst Namegtgt
Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website
This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards
Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form
We are planning to be in the Logan Square neighborhood for this test
We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers
For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago
Thanks for being a member of the CUTGroup As usual call or write with questions
Remember if you want to be a part of this test please complete this form
shyshy
Daniel X ONeil(773) 960shy6045
Subscribe Share Past Issues Translate
66
doneilcctorg
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
67
Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
Subscribe Share Past Issues Translate
68
Daniel X ONeil(773) 960shy6045doneilcctorg
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
69
Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
Subscribe Share Past Issues Translate
70
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
0 0 0
71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
people in the neighborhood lived here) Probably expand it out more - update it (They didnt have our
building now that area is so built up and different) The schools expanding (Greektown)
Do you like CUTGroup
Yes
Did you like this CUTGroup test
Yes
Anything else to add
Nope
252015 73412 PM
65
Make $20 for a test of a building projects website
Hi ltltFirst Namegtgt
Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website
This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards
Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form
We are planning to be in the Logan Square neighborhood for this test
We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers
For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago
Thanks for being a member of the CUTGroup As usual call or write with questions
Remember if you want to be a part of this test please complete this form
shyshy
Daniel X ONeil(773) 960shy6045
Subscribe Share Past Issues Translate
66
doneilcctorg
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
67
Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
Subscribe Share Past Issues Translate
68
Daniel X ONeil(773) 960shy6045doneilcctorg
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
69
Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
Subscribe Share Past Issues Translate
70
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
0 0 0
71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
Make $20 for a test of a building projects website
Hi ltltFirst Namegtgt
Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a building projects website
This website shows residents where new buildings are being constructed ordemolished in the context of neighborhoods community areas schools and wards
Are you available for a 30shy45 minute inshyperson test on Thursday February5 between 400 shy 730 PM If so please complete this form
We are planning to be in the Logan Square neighborhood for this test
We are in the process of gathering responses so we will be in touch to checkavailability and confirm that you are right for this test We are looking for about15 testers
For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago
Thanks for being a member of the CUTGroup As usual call or write with questions
Remember if you want to be a part of this test please complete this form
shyshy
Daniel X ONeil(773) 960shy6045
Subscribe Share Past Issues Translate
66
doneilcctorg
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
67
Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
Subscribe Share Past Issues Translate
68
Daniel X ONeil(773) 960shy6045doneilcctorg
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
69
Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
Subscribe Share Past Issues Translate
70
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
0 0 0
71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
doneilcctorg
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
67
Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
Subscribe Share Past Issues Translate
68
Daniel X ONeil(773) 960shy6045doneilcctorg
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
69
Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
Subscribe Share Past Issues Translate
70
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
0 0 0
71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
Let us know when you could join us on Thursday for this test
Hi ltltFirst Namegtgt
Thanks for your interest in our CUTGroup test of a building projects website Now thatwe have our location nailed down wed like to know if you can still make it nextThursday and if so what time you want Here are the details
Thursday February 5 2015Between 430 shy 730 PMChicago Public Library Logan Square Branch3030 West Fullerton Ave
If you can still make it on this night please let us know what time slot you wantby completing this form For your participation you will receive a $20 VISA gift card
There are limited slots available for this night and its coming up fast so pleaselet us know as soon as you can We will get back to you with a confirmation ofyour time if you are chosen to do this test
If this location doesnt work for you or if you just cant make it on this night after all nobig deal If you have any questions or comments just hit reply and let me know whatyou think
Remember use this form to tell us about your availability
Thanks for being a member of the CUTGroup
shyshy
Subscribe Share Past Issues Translate
68
Daniel X ONeil(773) 960shy6045doneilcctorg
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
69
Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
Subscribe Share Past Issues Translate
70
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
0 0 0
71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
Daniel X ONeil(773) 960shy6045doneilcctorg
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
69
Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
Subscribe Share Past Issues Translate
70
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
0 0 0
71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
Thanks for being willing to help out
Hi ltltFirst Namegtgt
I wanted to follow up with you about testing a building projects website We reallyappreciate your response to our callshyout Weve received lots of responses and werelooking for some very specific things when picking testers After carefully looking at allof the responses you were not chosen for this test
We do want to keep you informed The site were testing is called Chicago CityscapeChicago Cityscape tracks building permits violations and historic resources in allneighborhoods community areas and wards using open data
Even though you were not selected for this test we have a lot more tests coming upWe will send you info on our next test (in a month or so) and well definitely try tospread the tests around so that everyone gets what they want out of the CUTGroupexperience We keep track of these things
Thanks for being a member of the CUTGroup As usual call or write with questionsshyshy
Daniel X ONeil(773) 960shy6045doneilcctorg
Subscribe Share Past Issues Translate
70
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
0 0 0
71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
Facebook Twitter Website
Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences
0 0 0
71
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
CUTGroup Test Chicago CityscapeThanks for participating in our test of Chicago Cityscape a Web site that shows residents where new buildingsare being constructed or demolished in the context of neighborhoods community areas schools and wards
About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results
First Last
Name
Give yourself a tester profile
Proctored by
What type of device are you using for this test
Yes
No
Is this your normal device that you use everyday
If not what is your primary device
Firefox
Safari
Internet Explorer
Chrome
Other
What browser are you using right now
Less than an hour
1 - 2 hours
2 - 3 hours
How much time do you spend on the internet a day
72
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
Website reviewLets review the website
3 or more hours
Yes
No
Are you interested in what is being built or torn down in yourneighborhood
How do you find out about these changes in your neighborhood
What information about a property is most useful to you whenpurchasing a home or other property
On a scale from 1 - 5 how important are these pieces of information to you when learning more about aproperty What would you care about
Not at allimportant
Slightlyimportant
Neutral ImportantVery
Important
Building amp Zoning information1 2 3 4 5
Property information1 2 3 4 5
Property tax Information1 2 3 4 5
Neighborhood data1 2 3 4 5
Permits at the address1 2 3 4 5
Violations at the address1 2 3 4 5
Historic resources nearby1 2 3 4 5
Permits nearby1 2 3 4 5
Review the homepage What do you think this Web site does
73
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
Typed in a Chicago Address
Click Activities
Viewed or Clicked on Map
Click About
Click on Sign in Features
Click Find Permits
Click Companies
Other
Explore the site Whats the first thing you do
Tell us more about the first thing you did
Next search for an address in your neighborhood that you might beinterested in learning more about Tell us about your experience andthe information you found out
What address did you search for and what did you learn
What was the most useful information you found on this page Why
74
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
What was the least useful information you found on this page Why
In what ways would you improve this Address Snapshot page
Next under Find Permits choose in certain places amp boundaries
Pick a place such as a community or neighborhood area and tell usabout your experience and the information you learned
5 - Very Useful
4 - Useful
3 - Neutral
2 - Slightly Useful
1 - Not at all useful
How useful do you find this information
Next under Find Permits choose the map option and explore themap Tell us about your experience and the information you learned
Yes
No
Did you find this information useful
75
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
Overall Review
Overall review of the CUTGroup experience
Why or why not
Next explore the site and choose something that youre interested inlearning about What did you choose
Tell us why you chose what you did and about your experience
Yes
No
Do you like Chicago Cityscape
Yes
No
Would you use Chicago Cityscape in the future
In what ways would you improve Chicago Cityscape
Yes
No
Do you like CUTGroup
Yes
No
Did you like this CUTGroup test
76
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
Anything else to add
77
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78
CUTGroup Test Building Projects WebsiteIf you would like to participate in the next CUTGroup test please complete this form We will follow-up tocheck your availability and let you know if you qualify for this test
Smart Chicago values your online privacy and is committed to safe guarding the data you share with us andyour online privacy Our On-Line Privacy Policy applies to data collected at wwwsmartchicago2012wufoocomdomain
Yes
No
Are you available for an in-person test on Thursday February 5 for30 minutes between 430 and 730 PM
Yes
No
Are you 18 years old or older
Yes
No
Are you currently renting your home
Yes
No
Do you plan to buy a home in Chicago within the next year
5 - Very Involved
4 - Involved
3 - Neutral
2 - Slightly invovled
1 - Not at all involved
How involved are you in your neighborhood or community you live in
Do you belong to a neighborhood group If so which neighborhoodgroup do you belong to
Check to make sure this is the same
email address that you used to sign
up for the CUTGroup
78