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Cultivating Empathy beckstei

Cultivating Empathy - The Most Important Feature You Can Provide to Your Team, Company and Customers - Leslie Hawthorne - Codemotion Amsterdam 2016

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Page 1: Cultivating Empathy - The Most Important Feature You Can Provide to Your Team, Company and Customers - Leslie Hawthorne - Codemotion Amsterdam 2016

Cultivating Empathy

beckstei

Page 2: Cultivating Empathy - The Most Important Feature You Can Provide to Your Team, Company and Customers - Leslie Hawthorne - Codemotion Amsterdam 2016

Why Empathy Matters

enerva

Page 3: Cultivating Empathy - The Most Important Feature You Can Provide to Your Team, Company and Customers - Leslie Hawthorne - Codemotion Amsterdam 2016

Design with Empathy

infrogmation

Page 4: Cultivating Empathy - The Most Important Feature You Can Provide to Your Team, Company and Customers - Leslie Hawthorne - Codemotion Amsterdam 2016

It’s About You, Too…

ladydragonflyherworld

Page 5: Cultivating Empathy - The Most Important Feature You Can Provide to Your Team, Company and Customers - Leslie Hawthorne - Codemotion Amsterdam 2016

Empathy is a Choice

danmoyle

Page 6: Cultivating Empathy - The Most Important Feature You Can Provide to Your Team, Company and Customers - Leslie Hawthorne - Codemotion Amsterdam 2016

Not an Innate Skill

jakerust

Page 7: Cultivating Empathy - The Most Important Feature You Can Provide to Your Team, Company and Customers - Leslie Hawthorne - Codemotion Amsterdam 2016

Practice Active Listening

aloshbennett

Page 8: Cultivating Empathy - The Most Important Feature You Can Provide to Your Team, Company and Customers - Leslie Hawthorne - Codemotion Amsterdam 2016

Read Fiction

calliope

Page 9: Cultivating Empathy - The Most Important Feature You Can Provide to Your Team, Company and Customers - Leslie Hawthorne - Codemotion Amsterdam 2016

Be Curious

Avoid Assumptions

eleaf

Page 10: Cultivating Empathy - The Most Important Feature You Can Provide to Your Team, Company and Customers - Leslie Hawthorne - Codemotion Amsterdam 2016

130132803@N07 Be Explicit

Be Inclusive

Page 11: Cultivating Empathy - The Most Important Feature You Can Provide to Your Team, Company and Customers - Leslie Hawthorne - Codemotion Amsterdam 2016

Discourage HiPPOing

nilsrinaldi

Page 12: Cultivating Empathy - The Most Important Feature You Can Provide to Your Team, Company and Customers - Leslie Hawthorne - Codemotion Amsterdam 2016

alyssafilmmaker

Don’t Flip the Bozo Bit

Page 13: Cultivating Empathy - The Most Important Feature You Can Provide to Your Team, Company and Customers - Leslie Hawthorne - Codemotion Amsterdam 2016

rosauraochoa

Make It Truly OK

to Fail

Page 14: Cultivating Empathy - The Most Important Feature You Can Provide to Your Team, Company and Customers - Leslie Hawthorne - Codemotion Amsterdam 2016

86979666@N00

Thank You!

Page 15: Cultivating Empathy - The Most Important Feature You Can Provide to Your Team, Company and Customers - Leslie Hawthorne - Codemotion Amsterdam 2016

References• Empathy is Actually a Choice, New York Times,

July 10, 2015, http://www.nytimes.com/2015/07/12/opinion/sunday/empathy-is-actually-a-choice.html

• How Does Fiction Reading Influence Empathy? An Experimental Investigation on the Role of Emotional Transportation, Bal and Veltkamp, http://journals.plos.org/plosone/article?id=10.1371/journal.pone.0055341

Page 16: Cultivating Empathy - The Most Important Feature You Can Provide to Your Team, Company and Customers - Leslie Hawthorne - Codemotion Amsterdam 2016

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