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Cultivating an Innovative Organization The Power of Resilience in Leadership Pat Christen, President & CEO, HopeLab Hawai‘i Leadership Forum November 12, 2013 / Honolulu

Cultivating an Innovative Organization

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The Power of Resilience in Leadership Curiosity, willingness to fail, creative ideas, and perseverance spurs innovation.

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Page 1: Cultivating an Innovative Organization

Cultivating an Innovative Organization

The Power of Resilience in Leadership

Pat Christen, President & CEO, HopeLab

Hawai‘i Leadership ForumNovember 12, 2013 / Honolulu

Page 2: Cultivating an Innovative Organization

What spurs innovation?

Page 3: Cultivating an Innovative Organization

What spurs innovation?

• Curiosity• Willingness to fail & learn• Lots of ideas• Perseverance

Page 4: Cultivating an Innovative Organization

What spurs innovation?

• Curiosity• Willingness to fail & learn• Lots of ideas• Perseverance

Page 5: Cultivating an Innovative Organization

Curiosity

“I have no special talent. I am only passionately curious.”– Albert Einstein

Page 6: Cultivating an Innovative Organization

Bette GrahamBad typst typist and inventor of Liquid PaperCuriosity

Page 7: Cultivating an Innovative Organization

Curiosity

Mary AndersonKeen observer of streetcar operations,

inventor of the windshield wiper

Page 8: Cultivating an Innovative Organization

What spurs innovation?

• Curiosity• Willingness to fail & learn• Lots of ideas• Perseverance

Page 9: Cultivating an Innovative Organization

“I failed my way to success.” - Thomas Edison,

failure expert, inventorWillingness to fail & learn

Page 10: Cultivating an Innovative Organization

Willingness to fail & learn

Tablet devicesMore than 20 years of flops before the iPad

iPad

Page 11: Cultivating an Innovative Organization

Willingness to fail & learn Julia ChildChef, author, TV host, lifelong experimenter of culinary arts

Page 12: Cultivating an Innovative Organization

What spurs innovation?

• Curiosity• Willingness to fail & learn• Lots of ideas• Perseverance

Page 13: Cultivating an Innovative Organization

FutureCube brainstormHopeLab R&D team at MLOVE

Lots of ideas

Page 14: Cultivating an Innovative Organization

Lots of ideas

Julie TaymorGroundbreaking theater and film director

Page 15: Cultivating an Innovative Organization

Lots of ideas

Thomas JeffersonPioneering politician, philosopher, farmer and inventor

Page 16: Cultivating an Innovative Organization

Lots of ideas

Leonardo da Vinci13,000 pages of notes on art, anatomy and engineering

Page 17: Cultivating an Innovative Organization

What spurs innovation?

• Curiosity• Willingness to fail & learn• Lots of ideas• Perseverance

Page 18: Cultivating an Innovative Organization

Diana NyadSuccessful 5th attempt to swim Cuba to Florida

Perseverance

Page 19: Cultivating an Innovative Organization

Apollo 13 Moon MissionSuccessfully returned to Earth after disaster in space

Perseverance

Page 20: Cultivating an Innovative Organization

J.K. RowlingWrote her first book while living out of her car,

more than 400 million books sold to date

Perseverance

Page 21: Cultivating an Innovative Organization

Harriett “Moses” TubmanAbolitionist, Union spy, suffragette

Perseverance

Page 22: Cultivating an Innovative Organization

How do we buildour capacity for

curiosity,failure and learning,

ideationand perseverance?

Page 23: Cultivating an Innovative Organization

We each have a superpower.

Page 24: Cultivating an Innovative Organization

Resilience noun. The ability to bounce back from adversity.

Page 25: Cultivating an Innovative Organization

Resilience =

PurposeConnection

Control Capt. “Sully” SullenbergerHudson River crash landing, 2009

Page 26: Cultivating an Innovative Organization

Purpose

A far-reaching steady goal; something personally

meaningful that reaches out into the world.

Page 27: Cultivating an Innovative Organization

“Those who have a ‘why’ to live can bear with almost any ‘how.’” – Viktor Frankl, Man's Search for Meaning

Purpose

Page 28: Cultivating an Innovative Organization

“Be sure you put your feet in the right place, then stand firm.” – Abraham Lincoln

Purpose

Page 29: Cultivating an Innovative Organization

Connection

Authentic relationship with others,

a sense of belonging, the opposite of loneliness.

Page 30: Cultivating an Innovative Organization

Connection

“Although we like to think of ourselves as mythic individualists, we are fundamentally social organisms.”

– John Cacioppo, social neuroscientist

Page 31: Cultivating an Innovative Organization

Connection“You have – within you – the fuel to thrive and to flourish, and to leave this world in better shape than you found it. You tap into it whenever you feel connected to others and loved.”

– Barbara Fredrickson, social psychologist

Page 32: Cultivating an Innovative Organization

Control

Our belief in our power to affect our destinies, the engine

of motivation.

Page 33: Cultivating an Innovative Organization

Malala YousafzaiStudent and girls’ rights activist, survivor of Taliban assassination attempt

Control

Page 34: Cultivating an Innovative Organization

Aron RalstonOutdoorsmanControl

Page 35: Cultivating an Innovative Organization

Derek RedmondOlympic sprinterView footage on YouTube

Page 36: Cultivating an Innovative Organization

What is your unique role

as a leader in cultivating resilience?

Page 37: Cultivating an Innovative Organization

“Our job as leaders is to provide structural ways to create

the experience of belonging in all the places where

people come together to get something done – our

meetings, dialogues, conferences, planning processes, all

those gatherings where we assemble to reflect on and

decide the kind of future we want for ourselves.”

– Peter Block

Page 38: Cultivating an Innovative Organization

What is belonging?Longing to be – to find our deeper purpose

“‘Being’ is to find our deeper purpose in all that we do.”

To be related and to be part of something “To belong is to know, even in the middle of the night, that I am among friends.”

A sense of being an owner “What I consider mine I will build and nurture.”

Page 39: Cultivating an Innovative Organization

Belonging supports resilience

Resilience – the ability to bounce back from

adversity, injury or insult – is cultivated through a sense of:PURPOSE

CONNECTION

CONTROL

Page 40: Cultivating an Innovative Organization

Cultivating belongingLonging to be – to find our deeper purpose

“‘Being’ is to find our deeper purpose in all that we do.”

To be related and to be part of something “To belong is to know, even in the middle of the night, that I am among friends.”

A sense of being an owner “What I consider mine I will build and nurture.”

PURPOSE

CONNECTION

CONTROL

Page 41: Cultivating an Innovative Organization

“Our job as leaders is to provide structural

ways to create the experience of belonging in

all the places where people come together to get something

done – our meetings, dialogues, conferences, planning

processes, all those gatherings where we assemble to reflect

on and decide the kind of future we want for ourselves.”

– Peter Block

Page 42: Cultivating an Innovative Organization

“Our job as leaders is to provide structural ways to create the experience of belonging …”

Page 43: Cultivating an Innovative Organization

“Our job as leaders is to provide structural ways to create the experience of belonging …”

Page 44: Cultivating an Innovative Organization

“Our job as leaders is to provide structural ways to create the experience of belonging …”

Page 45: Cultivating an Innovative Organization

“Our job as leaders is to provide structural ways to create the experience of belonging …”

Page 46: Cultivating an Innovative Organization

“Our job as leaders is to provide structural ways to create the

experience of belonging in all the places where people

come together to get something done – our

meetings, dialogues, conferences, planning

processes, all those gatherings where we assemble to reflect

on and decide the kind of future we want for ourselves.”

– Peter Block

Page 47: Cultivating an Innovative Organization

“… in all the places where people come together to get something done – our meetings, dialogues, conferences, planning processes … ”

Page 48: Cultivating an Innovative Organization

“… in all the places where people come together to get something done – our meetings, dialogues, conferences, planning processes … ”

Page 49: Cultivating an Innovative Organization

“… in all the places where people come together to get something done – our meetings, dialogues, conferences, planning processes … ”

Page 50: Cultivating an Innovative Organization

“… in all the places where people come together to get something done – our meetings, dialogues, conferences, planning processes … ”

Page 51: Cultivating an Innovative Organization

“Our job as leaders is to provide structural ways to create the

experience of belonging in all the places where people come

together to get something done – our meetings, dialogues,

conferences, planning processes, all those gatherings

where we assemble to reflect on and decide

the kind of future we want for ourselves.”

– Peter Block

Page 52: Cultivating an Innovative Organization

“… all those gatherings where we assemble to reflect on and decide the kind of future we want for ourselves.”

Page 53: Cultivating an Innovative Organization

“… all those gatherings where we assemble to reflect on and decide the kind of future we want for ourselves.”

Page 54: Cultivating an Innovative Organization

“… all those gatherings where we assemble to reflect on and decide the kind of future we want for ourselves.”

Page 55: Cultivating an Innovative Organization

Warning!

Page 56: Cultivating an Innovative Organization

Warning!

You can be innovative, resilient and create belonging – and be a terrorist, cult leader or virus.

Page 57: Cultivating an Innovative Organization

Warning!

You can be innovative, resilient and create belonging – and be a terrorist, cult leader or virus.

Page 58: Cultivating an Innovative Organization

Compassion

Recognizing suffering in others and

acting to alleviate that suffering.

Page 59: Cultivating an Innovative Organization

Integrity

Keeping the promises you make

to yourself and others.

Page 60: Cultivating an Innovative Organization

Innovative, generative leaders cultivate

resilience, create a sense of belonging

and act with compassion and

integrity.

Page 61: Cultivating an Innovative Organization

This is not easy.

Two case studies for your considertation …

Page 62: Cultivating an Innovative Organization

This is not easy.

Two case studies for your consideration …

Page 63: Cultivating an Innovative Organization

Case Study #1

Hancock Bank

Page 64: Cultivating an Innovative Organization

Hurricane Katrina, 2005

Hancock Bank

Page 65: Cultivating an Innovative Organization

Hurricane Katrina, 200590 of 103 Hancock branches destroyed

No electricity, no computersNo account data

Page 66: Cultivating an Innovative Organization

Hancock Bank: Back to PurposeCompany Values

• Honor & Integrity• Strength & Stability• Commitment to Service• Teamwork• Personal Responsibility

Page 67: Cultivating an Innovative Organization

Hancock Bank: Back to Purpose

From ATMs to Card Tables

• Sign your name• Give your address• Give your SS#• Get $200

Page 68: Cultivating an Innovative Organization

$42 Million$42 million given outAll but $200K returned13K new accounts in 5 months

Page 69: Cultivating an Innovative Organization

Case Study #2

Re-MissionGames for young cancer patients, from HopeLab

Page 70: Cultivating an Innovative Organization

Designing tech to unlock resilience

Page 71: Cultivating an Innovative Organization

Re-MissionGames for young cancer patients, from HopeLab

Page 72: Cultivating an Innovative Organization

Re-MissionBoosts players’ sense of control, shifts attitudes, boosts positive emotion and improves health behavior

Page 73: Cultivating an Innovative Organization

Re-MissionMore than 250,000 games in 82 countries

Page 74: Cultivating an Innovative Organization

Victory!

Page 75: Cultivating an Innovative Organization

To recap ……

Page 76: Cultivating an Innovative Organization

Resilience is key to innovation.

Resilience enhances a sense of belonging – a key attribute cultivated by great leaders.

Resilience nurtured with integrity and compassion is an unstoppable force for good.

Page 77: Cultivating an Innovative Organization

Resilience is key to innovation.

Resilience enhances a sense of belonging, a key attribute cultivated by great leaders.

Resilience nurtured with integrity and compassion is an unstoppable force for good.

Page 78: Cultivating an Innovative Organization

Resilience is key to innovation.

Resilience is enhanced by a sense of belonging, a key attribute cultivated by great leaders.

Resilience nurtured with compassion and integrityis an unstoppable force for good.

Page 79: Cultivating an Innovative Organization

If you cultivate resilience with compassion and integrity,

you will transform the world.

Page 80: Cultivating an Innovative Organization

“The ultimate measure of a man is not where he stands in moments of comfort and convenience, but where he stands at times of challenge and controversy… I have decided to stick with love. Hate is too great a burden to bear.”

― Martin Luther King, Jr.

Page 81: Cultivating an Innovative Organization

Resilience is your superpower.

Page 82: Cultivating an Innovative Organization

Time to put on your cape.

Page 83: Cultivating an Innovative Organization

Mahalo.Pat Christen, President & CEO, HopeLab