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Rebecca Masisak joined TechSoup Global in 2001 to launch and chart the growth of TechSoup Global's technology product donation program and social enterprise. After successfully establishing the program in North America, Rebecca developed an international expansion model, which today serves an international NGO audience in 36 countries. Under her leadership, TechSoup Global has distributed nearly 7 million software and hardware product donations, and enabled recipients to save more than US$2.2 billion for direct services. As Co-CEO, Rebecca has been instrumental in building TechSoup Global's capacity and reach to support the entire portfolio of TechSoup Global's programs for bringing products, information, human capacity, and resources to the communities who need them most. Rebecca speaks about social enterprise and global networks and was awarded the Full Circle Fund's prestigious Full Impact Award in Technology. She is a member of the Telecentre.org Foundation's Board of Trustees, a member of the Social Enterprise Institute's San Francisco Forum for Social Enterprise leaders, and she volunteers for the nonprofit organisation S.A.G.E. (Students for the Advancement of Global Entrepreneurship).
Citation preview
Building Technology Capacity For NGOs Around The Globe
Rebecca MasisakCo-CEO, TechSoup Global
May 2, 2012
Page 2
There is tremendous opportunity and unmet technology capacity need in the nonprofit sector
*Sources: Johns Hopkins University and McKinsey Global Institute, May 2011, Internet Matters, CGAP
10+ million nonprofit organizations (NPOs) employ almost 50M people and contribute up to 5% of total GDP*
“Today, technology is the social catalyst empowering communities in all corners of the globe to improve their lives and shape their collective future. Modern technology is opening floodgates of information and influence historically reserved only for those in power.”Jeff Skoll, Philanthropist and First President of E-
Bay
Technology offers transformative power:• The Internet accounts for 3.4% of GDP* • Mobiles led to an 8% increase in profits for fishermen in India• The Arab Spring movement was aided by social
media/mobiles
Technology in the social sector is behind the curve:• Economic crisis, changes in technology and lack of in-house
technology management elevate need• Gap exists between NPO needs and donor capabilities/reach
Page 3
TechSoup Global
TechSoup Global is a nonprofit servingthe nonprofit community worldwide.
We have built nonprofit sector capacity throughtechnology for 25 years.
We are working toward a time when every social benefit organization on the planet has
the technology, resources, and knowledge they need to operate at their full potential.
Page 4
Page 5
• Corporations gain an effective and efficient distribution channel for product philanthropy and CSR activities
• Nonprofits obtain products, relevant content, and a community of support
• The TechSoup Network is sustained by charging a low administrative fee
TechSoup
Corporations
Nonprofits
An innovative triple-win business model
Page 6
Journey from Local to Global Capacity Builder
• Matched mentors; consulting services plus products
• Collaborated to create ‘the online technology place for nonprofits – content, community; Added products
• Global Network
• Netsquared.org• Global Network
Local service
www, ecommerce
Social Media
Local
National
International
Page 7
An innovative platform which delivers donated and discounted technology products and related services to nonprofits across the globe:
TechSoup Global Network
• $17M reinvested in local capacity
Page 8
Global Champions
TechSoup Global partners with a global network of technology providers to deliver product donations to NGOs:
• Acclivity• Alpha Software• Atlas Business Solutions• BetterWorld Telecom• Blackbaud • Bytes of Learning• Caspio• CitySoft• ClickTime• Dharma Merchant Services
• DonorPerfect• DYMO• easyLearning• Efficient
Elements• eTapestry• Exclaimer• FileMaker• Flickr• Flip Video• FluidSurveys
• GiftWorks• goQ• Headsets.com• Huddle• IKON• Mailshell• NOZA• Palo Alto Software• Pitney Bowes• Quickbooks Made
Easy
• ReadyTalk• Red Earth
Page 9
Global champions; Local Impact
Data are from September 2011
Page 10
Global is good for….
• Collaboration• Aggregation• Curation• Capacity• Scaling• Replication• Knowledge Exchange• Leveraging shared resources
Page 11
Local is good for….
• Relevance• Impact• Delivery• Replication• Adoption• Feedback• Understanding Needs• Innovation
Page 12
Global Champions
TechSoup Global partners with a global network of technology providers to deliver product donations to NGOs:
• Acclivity• Alpha Software• Atlas Business Solutions• BetterWorld Telecom• Blackbaud • Bytes of Learning• Caspio• CitySoft• ClickTime• Dharma Merchant Services
• DonorPerfect• DYMO• easyLearning• Efficient
Elements• eTapestry• Exclaimer• FileMaker• Flickr• Flip Video• FluidSurveys
• GiftWorks• goQ• Headsets.com• Huddle• IKON• Mailshell• NOZA• Palo Alto Software• Pitney Bowes• Quickbooks Made
Easy
• ReadyTalk• Red Earth
LOCAL AUSTRALIAN PARTNERS• Calxa• Kaspersky Lab• My Booking Manager• NetLeverage• Sophos• APCD
Page 13
Local Impact
Over the past few months, in partnership with DonorTec, Calxa has donated over $100,000 worth of budgeting software to grassroots Not-for-Profit organizations.
In October 2011, Connecting Up named Calxa “Partner of the Month” in recognition of its donation program.
“I couldn’t manage the budgets from this office without Calxa. Without the product, I would have to double my immediate
staff.”2011 Survey Respondent
Australian Donor Partner: Calxa
Page 14
Local ImpactThe Humour FoundationSydney and Melbourne, Australia
In partnership with Connecting Up Australia, The Humour Foundation secured a donation of Microsoft software licenses, resulting in substantial savings that were redirected to the organization’s programs.
The Humour Foundation is an Australian charity dedicated to promoting and delivering the health benefits of
humour.
Image Source: The Humour Foundation
Page 15
Local Impact
Best Buddies AustraliaNew South Wales, Australia
Best Buddies Australia helps intellectually disabled people to develop meaningful friendships. In partnership with Connecting Up Australia, Best Buddies Australia received a wide array of donated Microsoft tools (e.g., Server software, Microsoft Office, and Microsoft OneNote.) These donations have given the organization’s team the flexibility they need to work in the field.
“I’d like to applaud Microsoft and DonorTec for making software accessible to the community. It means we are spending our money in a much more effective way. The Microsoft contributions have just been great and I love the fact we can access software across the calendar – when we need the software we can get the software.”
Mark Trevaskis, Executive Director, Best Buddies Australia
Image Source: Best Buddies Australia
Page 16
The Local Impact Map highlights best practices in technology adoption across the globe
• More than 200 examples of innovative uses of technology in the social sector
• Increases the ease of finding and sharing compelling NGO technology use cases
• Increase the visibility of nonprofit organizations
Local Impact Map
Page 17
• Total submissions: 262 (151%)
• Countries participated: 24 (200%)
• Total page views: 10,482 (279%)
• Total tweets: 2904
• Total organizations that participated: 388
• Products used to make stories (self reported): 154
TSDIGS 2012 Stats (% growth over 2011)
TechSoup Global provides training and technology tools to assist NPOs with telling their stories
Page 18
Local Impact Restart Romania Challenge
53 “challengers” • 5 embassies • 141 ideas • 516 user accounts • ~94,000 page views • ~38,000 visits • Sponsorship by Microsoft, Cisco, Orange, Vodafone
This project aims to end parking-space disputes by centralizing information gathered from citizens as they spot deserted cars. Project submitters hope to reduce the violence that sometimes erupts by shedding light on abandoned cars and making it easy to find open parking lots.
This project would spur the Romanian government to action, not by direct influence but by encouraging citizens to act. Its ultimate aim is a self-generated citizen political program whose existence would put pressure on the political establishment.
Reduce Violent Disputes over Parking Spaces: Romania No Cars
Pressure Political Establishment to Act: The Online Democracy
Initiative
Results
Page 19
TSG Global NetworkCoordinated Educational Campaigns: Cloud Computing
Month-long campaign launched on October 1
Week 1: Introduction to Cloud Computing Initial results: 15,000+ page views, increased partner referrals
Week 2: How Cloud Computing Changes Organizations
Week 3: Security in the Cloud
Week 4: Migrating to the Cloud
Closing Event: International TweetChat
Global campaign to share insights on the nature, challenges and benefits of cloud computing in the social benefit sector
Page 20
The Global Cloud Survey
Expanding sector knowledge in key new areas
The Global survey of cloud computing has generated a wealth of data on the barriers to adoption, successes, decision-making processes and perceptions of cloud computing :
• 13,500 NGOs and libraries from 86 countries participated in the survey• Results to be published in July
Within the next 6 months
6 months to 1 year
1 to 2 years
2 to 3 years
More than 3 years
We have no plans to move to the cloud
12% 10%13% 12% 12%
41%
What is your organization's likely timeframe for moving a
significant portion of its IT to the cloud?
Australia
Page 21
Biggest barriers to cloud adoption
• Data security or data privacy concerns• In-house staff are not knowledgeable enough to implement• Monthly costs are too high• Data loss concerns• Set-up and configuration costs are too high
Most used cloud services Currently
• Email • Social networking • Web conferencing • Office applications
The Global Cloud Survey – Preliminary Findings
Page 22
Thank you!