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Hosted by Supply Chain Digest, this webinar examines how supply chain visibility has played a key role in Crate and Barrel’s operational success. Virginia Thompson, Senior Director of Import/Export at Crate and Barrel, discusses how the company has always operated an integrated supply chain from its origin through present day, and how the technology supporting their supply chain has grown to meet new business needs. To view the webinar on-demand, please register at: http://bit.ly/CrateandBarrelHolisticSC
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1Proprietary and Confidential© Copyright Amber Road, Inc., 2011. All rights reserved. 1Proprietary and Confidential© Copyright Amber Road, Inc., 2013. All rights reserved.
2Proprietary and Confidential© Copyright Amber Road, Inc., 2011. All rights reserved. 2Proprietary and Confidential© Copyright Amber Road, Inc., 2013. All rights reserved.
Business Strategy Evolution of Supply Chain
50 Years of Crate and Barrel’s Supply Chain Sourcing locations Customer locations
External Drivers Regulation Complexity Selling Channels Global Economic Changes
Internal Drivers Enable Company Initiatives Drive Cost Savings Manage Risk of External Supply Chain “Fueling” cross department goals with
tactical data.
2Proprietary and Confidential© Copyright Amber Road, Inc., 2013. All rights reserved.
3Proprietary and Confidential© Copyright Amber Road, Inc., 2011. All rights reserved. 3Proprietary and Confidential© Copyright Amber Road, Inc., 2013. All rights reserved.
Users
NETWORK SERVICES
INTERNAL INTEGRATION FUNCTIONALITY
Monitoring Alerting
Reporting
Booking
Rating
Scorecards
Mapping and On-Boarding Services
Documentation
Origin Management
ISF
Data Quality Management
Air Carriers
Suppliers
Ocean Carriers
Rail Carriers
Road Carriers
NVOCC
Forwarders
Brokers
EXTERNALCOMMUNITY
Increased Requirements of Supply Chain Visibility
ERP System(s)
Demand Planning
Warehouse
Customer e-Commerce Portals
Finance Cloud Collaboration
Business Process Engine & Rules
KPIs
Audit & Finance
Logistics Compliance Finance
Merchandise Manufacturing
eCommerce
Procurement
Customer Service
NPI Teams
4Proprietary and Confidential© Copyright Amber Road, Inc., 2011. All rights reserved. 4Proprietary and Confidential© Copyright Amber Road, Inc., 2013. All rights reserved.
Flexible Supply Chain – Absolute Necessity
Organization ability Fulfilling cost effectively US centric – to Global Any product – Any where Order Velocity & Size Managing Risk
Organization metrics Detention & Demurrage ISF Timeliness Days of Inventory Accurate & Predictable
Lead Times
4Proprietary and Confidential© Copyright Amber Road, Inc., 2013. All rights reserved.
5Proprietary and Confidential© Copyright Amber Road, Inc., 2011. All rights reserved. 5Proprietary and Confidential© Copyright Amber Road, Inc., 2013. All rights reserved.
Enabling Supply Chain flexibility with SCV
Merchandising needs to prioritize these orders now!
Has anyone told the drayage company they need to pick up the containertoday and not tomorrow?
The tropical storm is going to interrupt my customer deliveries on the east coast, where are those orders now?
Oh-no, we have a product recall. I need to know wherethe products on that lot number went.
The last minute changes at origin are impacting my ability to meet the ISF deadlines!
Now we’re sourcing from South America with a vendor directmodel to Europe. How do they expect me to manage that?!
6Proprietary and Confidential© Copyright Amber Road, Inc., 2011. All rights reserved. 6Proprietary and Confidential© Copyright Amber Road, Inc., 2013. All rights reserved.
Organizational Responsibility
Network PlanningFreight Negotiations
Logistics Execution
Financial ExecutionImport/Export Regulations
SKU Classification
Import Compliance
Export Compliance
FTZ Compliance
Customer Service
Financial Analysis
Landed Cost Calculation
LOGISTICS
COMPLIANCE FINANCE
7Proprietary and Confidential© Copyright Amber Road, Inc., 2011. All rights reserved. 7Proprietary and Confidential© Copyright Amber Road, Inc., 2013. All rights reserved.
Crate and Barrel’s Crystalizing Event for Organization Alignment
ISF (Importer Security Filing)
Consolidator name/address
Container stuffing location
Ship-to name/address
Consignee number(s)
HTS
Country of Origin
Manufacturer name/address
Importer of Record/FTZ ID
LOGISTICS
COMPLIANCE
FINANCE
Seller name/address
Buyer name/address
8Proprietary and Confidential© Copyright Amber Road, Inc., 2011. All rights reserved. 8Proprietary and Confidential© Copyright Amber Road, Inc., 2013. All rights reserved.
Managing an International Trade Challenge
“Certain unfinished wood items must be fumigated before shipment to Mexico.”
“OK, we’ll fumigate all our containers!”
“The containers include product like textiles and food-use items that cannot be fumigated.”
“OK, we’ll identify which items need to be fumigated and ship them separately!” (Adds cost due to shipping under-utilized containers)
“Our WMS does not have the ability to segregate the picks by a SKU flag.”
“OK, we’ll manually create separate orders for the wood items and pick them separately!”
“We can’t fumigate year-round in Chicago (shipping location) due to temperatures.”
“OK, we’ll ship the containers to Laredo by truck and fumigate there!” (Adds cost – rail is less expensive than OTR)
“These goods are shipping in-bond out of an FTZ so they cannot be re-routed to a fumigation site before the point of export.”
“OK, we’ll find a bonded facility in Laredo where we can do the fumigation!” (Adds cost – you pay a premium for storage in a bonded facility)
9Proprietary and Confidential© Copyright Amber Road, Inc., 2011. All rights reserved. 9Proprietary and Confidential© Copyright Amber Road, Inc., 2013. All rights reserved.
Organizational Responsibility
Supply Chain Visibility enables the cross department collaboration centered around common information needs and interdependent business processes.
Supply chain visibility is no longer just a
logistics department application.
9Proprietary and Confidential© Copyright Amber Road, Inc., 2013. All rights reserved.
10Proprietary and Confidential© Copyright Amber Road, Inc., 2011. All rights reserved. 10Proprietary and Confidential© Copyright Amber Road, Inc., 2013. All rights reserved.
Questions
10Proprietary and Confidential© Copyright Amber Road, Inc., 2013. All rights reserved.
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Contact: Amber Roadwww.AmberRoad.com
+1-201-935-8588
GTM Best Practices Group
/gtmbestpractice
Contact Us
Stephanie MilesSVP Commercial ServicesAmber [email protected]
Virginia ThompsonSenior Director Import & ExportCrate and [email protected]
