- 1. Vipul Machiwal Sagar Joshi Prakhar Swaroop Praveen
Sidola
2. GENERAL CONDITIONS OF CONTRACT Objective Contract conditions,
usually included in the book of specifications (or in the
accompanying architectural drawings) of a contract, that set the
minimum performance requirements for the contractor. These
conditions also include the rights and responsibilities of the
parties involved Source:
http://www.businessdictionary.com/definitiongeneralconditions.html#ixzz1xGnjIxaR
3. High level Service description Service description focuses on
helping organizations for sustainable improvement and development
.It relies largely upon a market-driven approach for value addition
Objective Main principles the Parties have determined to be
important to ensure successful deliveries and relationship Guiding
principles express the overall intentions for this Contract and do
not alter the meaning of the terms and conditions under this
Contract Delivery Model Proposed Obligation General requirement of
services Topics Covered General, About Customer ASA, Scope of
Contract overview, Company and Contractor obligations, General
requirements for infrastructure services , Service Options,
Compliance and audit requirements 4. COLLABORATION, RELATIONSHIP
MANAGEMENT AND GOVERNANCE Collaboration - Working together to
achieve a goal Relationship - managing a interactions with
stakeholder Governance - decisions that define expectations, grant
power, or verify performance Objective Describes the duties and
responsibilities of Contractor and Company related to
collaboration, relationship management and governance Topics
Covered Relationship and governance model Multi-vendor relations 5.
COMPENSATION A compensation is usually made in exchange for the
provision of goods, services or both, or to fulfil a legal
obligation Objective For performance and completion of the Work,
Contractor shall be paid in accordance specific agreement. Topic
Covered Condition Of Payment Contract Price Invoicing & Payment
Rate & Unit Prices 6. CONTRACT SCHEDULE In project management,
a schedule consists of a list of a project's terminal elements with
intended start and finish dates Objective Time Lines od Project
Milestone Topic Covered Validity Of Contract Options Delivery
Schedule of Transitions 7. HEALTH, SAFETY, ENVIRONMENT AND SECURITY
cross-disciplinary area concerned with protecting the safety,
health and welfare of people engaged in work or employment
Objective Secure Working Environment Friendly environment for all
stakeholder Topic Covered Health, Safety and Environment Security
Companys corporate security principles Security review and risk
analysis Physical security Investigating Security Incidents 8.
SERVICE LEVELS AND REPORTING It is part of a service contract where
the level of service is formally defined, it is a negotiated
agreement between two parties, where one is the customer and the
other is the service provider Objective Identification SLM in AS-IS
Specified SLM in contract duration Topic Covered Service Levels and
service level management Overall Service Levels Measurement and
validation of Service Levels Service Level Review Investigating
failures to meet the Service Levels Reporting Specific Service
Levels Service Level credits 9. GEOGRAPHIES IN SCOPE Due to
globalization it is necessary to understand the global reach of
organization Objective Geographies in scope as of effective date of
the Contract Topic Covered Employees pr. Country Data Centres Local
Infrastructure Coordinator FMS Organization Data Centre/ Computer
Rooms Overview 10. PROCESSING OF PERSONAL DATA extended the
safeguards for everyone's & organization rights and fundamental
freedoms, and in particular the right to the respect for privacy,
taking account of the increasing flow across frontiers of personal
& business data undergoing automatic processing. Objective
Agreement between Data Exporter & Data Importer Topic Covered
Definitions Detail Od data Transfer Third Party beneficiary clause
Obligation 11. ADMINISTRATION REQUIREMENTS Administration
requirements facilitate organisation, people and other resources
toward common goals and objectives. Objective To create friendly
external & internal environment Specific guideline for working
environment Topic Covered Ethics, Anti Corruption, Human Rights HSE
Personnel Training Employment Contract/ Industrial Disputes
Representatives 12. CHANGE REQUEST TEMPLATE Change Management aims
to ensure that standardised methods and procedures are used for
efficient handling of all changes. A change is an event that
results in a new status of one or more Configuration items (CIs),
and which is approved by management, cost-effective, enhances
business process changes (fixes) all with a minimum risk to IT
infrastructure Objective Specific format which use to identify
& specify change & its ownership Topic would Covered Type
of change Impact Impact Analysis Decision Approval & Amendment
13. EXIT MANAGEMENT An exit management facilitate the organization
to leaving one's current situation, either after a predetermined
objective has been achieved, or as a strategy to mitigate failure
Objective to ensure that Termination of any On-going Service
comprised by the Contract is conducted in a proper, seamless and
secure manner in order to ensure that the Companys business is not
detrimentally affected by the Termination. Topic Covered Exit
management phases Termination Exit Management Principles Hardware,
Software, Data, Documentation etc Analysis phase Exit Plan
Limitations of liability in Exit Management Impact Analysis 14.
TRANSITION AND TRANSFORMATION PLAN Transition To accept As-Is
infrastructure Transformation paradigm shift from existing to new
Objective Identify requirements both for a Transition Project and a
Transformation Project. Describe the pathway for T&T Topic
Covered Transition and Transformation methodology and plan General
Roles and Responsibilities Transition and Transformation Project
organisation Hardware, Software, Data, Documentation etc
Requirements to the Transition and Transformation Project 15.
SUBCONTRACTORS A subcontractor is an individual or in many cases a
business that signs a contract to perform part or all of the
obligations of another's contract Objective Specify the role &
Responsibility of Appointed Subcontractor Proposed Subcontractor
Topic Covered Specific document for both Agreement &
Description which would be applicable (vary case to case) 16.
COMPANY PROVIDED ITEMS bilateral sharing of tangible &
intangible items which facilitate the objective Objective Items
& services company provide to contractor Deliverable Contractor
provide to company Topic Covered Policy & Governance
Communication System & IT Miscellaneous 17. STANDARD BANK
GUARANTEE A guarantee by bank (banker's guarantee) is a written
undertaking in which bank agree to make stipulated payments on
company behalf if company fail to fulfill or carry out specified
terms of a contract Objective Risk Mitigation Topic Covered
Specific format for purpose 18. PARENT COMPANY GUARANTEE A parent
company guarantee (PCG) is a guarantee by a parent company of a
contractors performance under its contract with its client, where
the contractor is a subsidiary of the parent company Objective Risk
Mitigation Topic Covered Specific format for purpose
