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What is the state of your content management application? What changes do you expect in the next 12 months? Find out how your peers responded to these questions with these survey findings. Highlighted questions include: what's changing in your ECM environment? What are your top three (3) top concerns? How would you describe your weekly ECM operations? If the findings of the survey are similar to your ECM environment, Reveille can help. Contact us today for an environmental performance assessment: reveillesoftware.com Findings from a survey executed at EMC World 2014.
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Content Management Environments Findings from EMC World 2014
Question: In the next 12 months, what's changing
in your ECM environment?
ECM environment changes in next 12 months
3
More than 50% expect upgrades and/or migrations within a year
Upgrades
Consolidation
Migration
Adding
application(s)
Adding users/
departments
None of the
above
ECM environment changes in next 12 months
• Companies with more users are more likely
to migrate and upgrade
4
End Users Migration
1-1,000 26%
1,001-5,000 50%
>5,000 74%
5
Question: What are your top three (3) top concerns?
Top ECM concerns
6
Nearly half agree: Performance tuning; Preventing downtime; Improving/ reporting service levels; Increasing end-user experience visibility are top concerns
Improving/reporting
service levels
Performance tuning
Preventing
downtime
Increasing end-user
experience visibility
Regulatory/audit
compliance
Reducing support
tickets/Ops costs
Protecting docs
against theft/
unauthorized use
Other
A top three (3) ECM concern
7
• Downtime a greater cause of concern for
those with more users
• Scale amplifies the business impact of poor
performance and downtime
End Users Preventing Downtime
1-1,000 32%
1,001-5,000 55%
>5,000 74%
8
Question: How would you describe your weekly ECM
operations?
State of weekly ECM operations
9
70% experience at least some rough waters on a WEEKLY basis
State of weekly ECM operations
• With more users ECM operations get heated
with fire drills and war-room meetings
10
End Users Easy, breezy
1-1,000 32%
1,001-5,000 32%
>5,000 21%
Survey Finding
Scale
Change
Performance &
Operational Challenges
11
About the Survey
• 64 ECM respondents from leading corporations
• Cross section of ECM applications: 78% EMC Documentum, 42% EMC Captiva, 16% EMC Document Sciences xPression, 6% EMC Syncplicity, 14% Kofax Capture, 34% Microsoft SharePoint, 9% IBM Content Manger, 13% IBM FileNet P8, 3% Other
• Cross section of size of ECM implementations: 27% 1-1000 users, 34% 1,001-5,000 users, 30% >5,000 users, 3% <1 M PPY, 14% 1-12 M PPY, 13% >12M PPY
12
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