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Consulting in a BoxFrank FrambachJanuary 26th, 2017
LAUNCH EVENT
Agenda
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Introduction Consulting in a Box…what it is Consulting in a Box…how it works What is Quint’s unique strength to offer this How can you benefit Questions & Answers
About the presenter
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Frank FrambachManager Quint Solutions
About Quint Wellington Redwood
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Independent Management Consulting FirmEstablished in 1992 in AmsterdamMore than 250 consultants globallyOperations covering 49 countriesCore business: Sourcing, Architecture, Governance, Lean IT, Service Management & DevOpsListed as Top Global Advisor on Sourcing & GovernanceTrendsetter in Service Management, Lean IT & DevOps
Empowering IT to Maximize Business Value
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CONSULTINGQuint Wellington Redwood is a
leading global independent boutique consulting firm dedicated to resolving IT-
related organizational challenges.
ACADEMYQuint Academy is one of the
world’s largest IT training organizations. Worldwide, over 30.000 professionals
choose Quint Academy every year.
SOLUTIONSSmart solutions for Training Providers. We offer you a
complete portfolio of training products and services to
match your organization's needs.
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EDUCATION APPLIED
WhyConsulting in a Box?
“70-80% don’t get the value they hoped for from an ITSM investment”
“No understanding business impact and priority”
“Less than 5% of more than 15.000 ITIL adoptees know the definition of a ‘Service’ Value, Outcomes, Costs, Risks, let alone
what their organization needs to achieve using ITIL”.
(Paul Wilkinson, Gamingworks)
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MARKET TRENDS
A few observations about the training market today
• Pressure on the price of courses• Difficult to differentiate as a training provider• Perceived value of training is going down• Organizations have not achieved the desired results from training• Candidates chasing certificate
IT Professionals attend training…
Why?
Improve Resume for better opportunities
My Boss sent m
e
To get drilled…
…and certified
So you pass the Exam,go home with a Certificate
What happens then?
Knowledge retention
Knowledge retention
“70-80% don’t get the value they hoped for from an ITSM investment”
“No understanding business impact and priority”
“Less than 5% of more than 15.000 ITIL adoptees know the definition of a ‘Service’ Value, Outcomes, Costs, Risks, let alone
what their organization needs to achieve using ITIL”.
(Paul Wilkinson, Gamingworks)
So how do we break the circle...
...do they want to make a difference
What could this actually mean?
Learning is ExperienceTo really learn is through experience Driving your car is something you really learn after the test…Experience
Everything else is just informationPassing a test is recognition of information mastery
What if:
Training doesn’t end when Candidates leave the classroom?
You could extend their training into the organization, therefore providing a greater service to your customer?
What if:
The students received help in applying what they have learned?
What if:
They could lean on support that helps them succeed?
What if:
You could offer this and more to your market?
What if:
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BRIDGING THE GAP BETWEEN EDUCATION AND IMPLEMENTATION
Enrich the training experience for participants.
Extend from the course to workplace
Differentiate from the competition.
Three key drivers
Enrich the training experience for participants.
Pre-reads toget in the mood
Have thetraining
Back-on-the-job guidance
Networkwith peers+ + +
Have thetraining
InterviewsProblem definition Reports
Traditional:Offline
Months
Click Action!Pick
Automated:Online
Minutes /DaysChoose a
topicEasy online
questionnaire1-click
dashboard
New consultancyservices
QualitativeBig Data
Automate the consulting process
Online assessment for on-the-job guidance
Get motivated by a positive framing but also by reasons to improve.
Get help on what to do firstand how much time to reserve.
Enticing content gives clear Guidance.Before and After the training.
You’re not alone! Participants do not ‘just’ get a training. They get a whole network.
Compare againt others:“Time to improve!”.
Choose training topic
Answer questionnaire
View dashboard
Using ‘color theory’ to add a Profile name to the user’s
pattern of answers.
Applicable to any training topic.
Make it personal
User can personalize the suggestions
Sample dashboard screens
Software suggestsPriority and Timing
One click to go to the HOW-section
Action steps
Knowledgesharing
Expand & Enrich > what kind of action steps?
For participantsIncludes links to … magazine articles client cases tips & tricks a Quint webinar the Solutions newsletter an online helpdesk topical chat/forum the Quint partner list
For Quint Solutions partnersSame as ‘for participants’ PLUS… training checklists training do’s and don’ts consulting how-to’s pricing configurators upsell and sell-through advice generic market/topic information Quint Solutions partner pages Quint specialists’ LinkedIn pages
Give insight in added value beforehand
Give a 360° view of how this is different than just-a-trainingfrom the competition.
Information about the authors
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CONSULTING IN A BOX…
…WHAT MAKES QUINT SO UNIQUE?
What makes Quint so unique
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Combination of Consulting and Education25 Years of ExperienceThought LeadershipSharing knowledge (LITA / DASA )Proven track record with a Dare to Challenge attitudeSubject Matter ExpertiseGlobal presenceGlobal Partner Network
TCO MonitoringManaging IT spend
Business & IT Roadmap Improving the alignment of
Business & IT
Lean IT, Agile & DevOpsAccelerating customer value
& high-performing IT
IT Service ManagementEnhancing predictable & compliant
IT services
Empowering IT to Maximize Business Value
Sourcing AdvisoryEffectively sourcing
Business & IT services
IT Governance & LeadershipEnsuring a well-governed IT
organization
Quint Academy / Quint Solutions
Empowering professionals
Sourcing Management Services Ensuring contracted performance, savings
and efficiencies
As a Thought Leader We Share Our Knowledge
Contributing to the profession Participating in industry associations
and communities
Best Practices DatabaseBest practices and methods published in
the public domain
Quint PublicationsWhite papers, articles and blogs published
by Quint
Quint Master ClassesExpert meetings to share ideas and best
practices
QuintessenceTrendwatching institute
Quint ResearchApplied research in collaboration
with institutes and analysts
Our Client Successes:
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Empowering IT to Maximize Business Value
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CONSULTING IN A BOX…BRIDGING THE GAP BETWEEN EDUCATION AND IMPLEMENTATION
What does this mean for you as a Training provider?
Differentiate
What does this mean for you as a Training provider?
Offer Value
What does this mean for you as a Training provider?
Change the/your Market
How will you as a training provider, benefit ?
Differentiate from the competitionAdd value for your candidates
Stay Competitive in your marketTurn the price war into a value propositionGain recognition for the value you offer
Grow your business into new areas
Training becomes more than a certificateCoaching on the job Supporting Content
Learn and get support from Peers Candidates can choose the offer they need
How will your customers, benefit ?
ITIL® Foundation Courseware for FREE!
Why?
Because…It’s all about the value you offer
“Consulting in a Box” the next steps…
“Consulting in a Box” the next steps…Level 1 DIY Available Now• ITIL® Foundation or Practitioner Courseware• Self assessment tool with supporting Content
Level 2 Mentored Coming soon• Level 1 content plus…• 3 x 1 Hour online support from a (Quint) consultant
Level 3 Coached Coming later• Level 1 content plus…• 2 x a Half day Virtual Consulting for your team
www.consulting-in-a-box.comPartner pageMarketing Kit
Marketing by QWRTargeted at specific audiences
How does Quint Help you make CIAB a success ?
How can you start offering Consulting in a Box to your market?
Contact me: [email protected]
Get in touch with your Quint contact personFollow up mail
Consulting in a Box
Start offering new Value to your customers today
Consulting in a Box
Upcoming event
Feb 16th Demo WebinarLearn how Consulting in a Box works … and see the great value it offers
Q&A
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www.quintgroup.comFor further information or questions, please contact:
Frank Frambach
+31 20 305 37 00
De Oude Molen 1 – 1184 VW Amstelveen – Nederland
