Confluence at NASA: Where No Wiki Has Gone Before - Atlassian Summit 2010

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Confluence at NASA: Where No Wiki Has Gone Before Nick Smith, Freedom Information Systems

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2. Where No Wiki Has Gone Before Nick Smith Information Manager 2 2 3. 3 3 4. Where No Wiki Has Gone Before Nick Smith Information Manager 4 4 5. 5 5 6. 6 6 7. AresPreliminary Design Review (PDR) 7 7 8. ImportanceRigorousFunding Safety 88 9. People99 10. People10 10 11. People1111 12. People12 12 13. People13 13 14. People14 14 15. People15 15 16. Data ~75 documents, 2 weeksLogistical information Diverse review team1616 17. Challenges Coordination Technical bottlenecks Lots of changes1717 18. Our Role Not System AdministratorsSpace Admins1818 19. Our Solution DesignTrain Tweak1919 20. 2020 21. Results Surveys Overwhelmingly positive Huge success2121 22. Top Ten Things We Learned 10. Avoid chaos. 5. Tutor your users. 9. A wiki is just a tool. 4. Every team needs a uentwiki whisperer. 8. Trust is the most important thing in a wiki. 3. ??? 7. Empower the user. 2. ??? 6. Put wikis in their terms. 1. ???22 22 23. #3 Get away from the computer. 2323 24. Go talk to people. 24 24 25. If you have the ideas you can do a lot without machinery. Once you have those ideas, the machinery starts working for you...Most ideas you can do pretty darn well with a stick in the sand. Alan Kay, American computer scientist 2525 26. Make a plan. 26 26 27. 2727 28. HeaderFooter 28 28 29. 2929 30. 3030 31. #3 Get away from the computer. 3131 32. #2 Shoot for Star Wars.32 32 33. 3333 34. 3434 35. 3535 36. 3636 37. Great wikis balance story and spectacle. 37 37 38. #2 Shoot for Star Wars.38 38 39. #1 KISS Conuence. 3939 40. 4040 41. 4141 42. 4242 43. 4343 44. 4444 45. 4545 46. 4646 47. 4747 48. 4848 49. People like simple tools.4949 50. use People like simple tools.5050 51. #3 Get away from the computer. #2 Shoot for Star Wars.#1KISS Conuence. 5151 52. Questions? Why did you have to train your users? Arent wikis, by nature, unplanned/spontaneous? If a wiki has to be designed, doesnt that mean its already too complex?52 52 53. Jake ShimabukuroSlideCredit:GarrReynoldsImageCredit:RyotaMori5353 54. Website: freedomis.com Blogs: blogs.freedomis.comTwitter: @freedomisNick SmithNick.Smith@freedomis.com Twiter: @nsmithfreedom54 54