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ashay-agrawal
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In these slides, we discuss about how the implementation of SMS Magic App on Salesforce. We have taken education as a use case to send timely notifications to the students. This can be replicated to various domains.
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Configuring Use-Cases with SMS MagicUse-Case 1 - Case Management with field agents• Case updates to Customers & field-agents
Steps to achieve above Use-Case
• Workflow (to send Case Updates)– Create Rule - Case Status / Priority / Assignment– Choose Recipient (Creator, Owner, or related User)– Choose SMS Parameters : Template, Sender Id.– Task for sending SMS– (Separate workflow needs to be created for sending SMS
to Customer & Agent)
Create Rule - Case Status / Priority / Assignment
Choose Recipient (Creator, Owner, or related User, Mobile Number)
Choose SMS Parameters : Template, Sender Id
Task for sending SMS
(Separate workflow needs to be created for sending SMS to Customer & Agent)
Configuring Use-Cases with SMS Magic
Use-Case 2 – Student Engagement & confirming participation for Education companies• Campaign to inform Students about upcoming Classes, Events,
etc.• Confirming participation from students
Steps to achieve above Use-Case
• Campaign to inform Students– Add Student to a Campaign– Define SMS Template with Event Details– Manually Run / Schedule / Action from Workflow
• Confirming Participation– Student sends SMS with Keyword– Workflow on Incoming SMS – Identifies Keyword and
processes Action – Auto-response SMS, Alert Owner
Campaign to inform Students
Add Student to a Campaign
Add Student to a Campaign
Define SMS Template with Event Details
Manually Run / Schedule / Action from Workflow
Student sends SMS with Keyword
Incoming SMS logged in CRM
Workflow on Incoming SMS – Identifies Keyword and
Processes Action – Auto-response SMS