1. 1Conducting Remote UnmoderatedUsability Studies: Part 2www.userzoom.com

2. 2The #1 SaaS Company for Cost-effectiveUser Experience & Usability TestingOur all-in-one enterprise solutions make research & testingcost-effective, agile and easy 3. 3Quick Housekeeping Chat box is available if you have any questions There will be time for Q&A at the end We will be recording the webinar for future viewing All attendees will receive a copy of the slides/recordingContinue the discussion using: #LearnRemoteUXContinue the discussion using #LearnRemoteUX 4. 4Conducting Remote Unmoderated Usability Studies: Part 1Ann RochanayonSr. Director UX/CX ResearchUserZoomspeakerMeet Your Speaker 5. Agenda How to set up a usability studyin UserZoom5 Results Preview the participant experience Create a study in UserZoom Add questions Add logic and conditions Build and validate tasks Best practices Q&AContinue the discussion using #LearnRemoteUX 6. 6Conducting Remote Unmoderated Usability Studies: Part 2Types of Data Collected Quantitative Task effectiveness (Task Success) Task efficiency (Number of clicks, unique page views, time on task) 7. 7Conducting Remote Unmoderated Usability Studies: Part 2Types of Data Collected Quantitative System information Operating system Browsers Screen resolution Browser resolution 8. 8Conducting Remote Unmoderated Usability Studies: Part 2Types of Data Collected Quantitative - Rating scales, Net Promoter Score, Matrix questions 9. 9Conducting Remote Unmoderated Usability Studies: Part 2Types of Data Collected Quantitative Single response, multiple responseWhat is the total price of ordering 450 Carabiner Aluminum Bottles in green color(without shipment and tax)? 10. 10Conducting Remote Unmoderated Usability Studies: Part 2Types of Data Collected Qualitative - Open ended questions 11. 11Conducting Remote Unmoderated Usability Studies: Part 2Types of Data Collected Qualitative Videos (i.e., participants screen, Video and /or audio of participants performing the task, video questionfeedback) 12. 12Conducting Remote Unmoderated Usability Studies: Part 2Types of Data Collected Behavioral - Clickstreams 13. 13Conducting Remote Unmoderated Usability Studies: Part 2Types of Data Collected Behavioral - Heatmaps 14. Participant Experience / Creating a Study in UserZoomContinue the discussion using #LearnRemoteUX 14 15. 15Conducting Remote Unmoderated Usability Studies: Part 2Best Practices Include any questions that may be needed for filtering / segmenting thedata Clearly set participants expectations Studies should be under 30 minutes to reduce participant fatigue QA Test, test, and test! Have an independent person help test and QA the study Gauge the amount of time required for participants to complete the study Soft launch Monitor the study results For more best practices go to bit.do/usabilitytesting 16. 16Conducting Remote Unmoderated Usability Studies: Part 2UserZoom Demo Submit your email via a chat box to request a customized demo ofUserZoom 17. 17Conducting Remote Unmoderated Usability Studies: Part 2Questions & AnswersContinue the discussion using #LearnRemoteUX 18. 18Conducting Remote Unmoderated Usability Studies: Part 2Next Webinar Thursday, November 6, 2014 How to Create an Online Card Sorting Study to Optimize InformationArchitecture 19. 19Need more info?Get answers about UserZoom. We are here to help.Talk with one of our knowledgeable staff.Contact usUserZoom440 N. Wolfe Rd. Sunnyvale, CA 94085Toll free number: (866) 599 1550www.linkedin.Follow us @UserZoom com/company/userzoom