Concurrency presentation

Skype Summit 2016

Who is Concurrency?Microsoft Managed Gold Certified Systems Integrator

• Founded in 1989, headquartered in Brookfield, Wisconsin

• Offering a full range of professional services focused on Microsoft Infrastructure, Office 365, SharePoint and Dynamics CRM productivity platforms

• Hundreds of clients nationwide

Microsoft Gold Certification• Collaboration & Content

• Communications• Management & Virtualization• Dynamics CRM

– 2014 –

Fastest Growing Company in Milwaukee

Milwaukee Business Journal

Microsoft Partner of the Year• 2016 Midwest

• 2014 Management & Virtualization Finalist

• 2012 Midwest

• 2012 Central Regional

• 2012 Content Management Global

• 2011 Midwest

• 2010 Marketing

Twitter: @ConcurrencyInc

Modern Applications

Modern IT Management

DevOps and IT Service, Business Process

Transformation, Governance

IoT, Mixed Reality

Customer Engagement

CRM, ECM, Collaboration, B2B solutions, Unified Communications

Cloud Data CenterIdentity & Device Management , Cloud

Integration & Management

Analytics

BI, SQL, Predictive Analytics, Big Data

Digital

Transformation

RealizedM

ob

ile

Secu

rityC

lou

d Data

What Can Concurrency Deliver

“Over the next 10 years, we’ll reach a point where nearly everything has become digitized.” - Satya Nadella

Planning Your Skype for Business Voice Solution

Real Microsoft expertise. Real business value.™

All-in-the-cloud, on-premises, or hybrid?

• Do you want (or are required) to retain functionality provided by your on-premises deployment?

• Do you need features that are currently available only with your on-premises voice solution?

• How do you best provide Private Branch Exchange (PBX) functionality, access to the Public Switched Telephone Network (PSTN)?

• Do you need to provide conferencing capabilities for all users in your organization?

• What your plan is for moving people to the cloud?

All of these depend on your company’s current and future needs!


What is the best solution?

The first steps on deciding what solution will provide the “best fit” can be made easier by answering a few simple questions:

• Do I have an existing on-premises Skype for Business Server deployment?

• Are my users today “homed” in Skype for Business on-premises, in the cloud on Skype for Business Online, or both?

• Do I want to move my on-premises users to the cloud?

• Is Microsoft’s PSTN Calling service available in my region?

• Do I want to keep my current telephony carrier?

• Do I need to keep my current telephony carrier because of an existing contract?

• Do I have an existing on-premises legacy PBX that I want or need to keep?

• Does my current legacy PBX offer unique features that are critical to my business?

• Do any / all of my users require features not currently offered in Cloud PBX?


Where do IT responsibilities sit?

Whether you consider on-premises only, cloud-only, or a mixture of both through a hybrid deployment of Skype for Business (all of which we will cover in this series), there are five core responsibilities that you as the organization’s IT will take ownership for:

1. Networking and connectivity – Ensure network capacity and availability through firewalls, proxy servers, gateways, and across WAN links by performing a network assessment (or by contracting with a partner to do the assessment).




2. Data governance & rights management – Classify your sensitive data and ensure it is protected and monitored wherever it is stored and while it is in transit.




3. Client endpoints – Establish, measure, and enforce modern security standards on devices that are used to access your data and assets.




4. Account & access management – Establish a profile for “normal” account activity and alert on unusual activity.




5. Identity - Use credentials secured by hardware or Multi-Factor Authentication (MFA) for all identities.


Where do SHAREDresponsibilities sit?

• With a Cloud solution, wither full or hybrid, understanding where exclusive and shared ownership falls goes hand in hand with understanding the responsibilities that IT must undertake in managing and maintaining a voice solution

On-Premises Enterprise Voice

Comparing Skype for Business Solutions



The Enterprise Voice solution has been since the OCS 2007 days and have matured immensely

thru Lync and now Skype for Business to support many of the common calling features found

in a traditional PBX system

An On-Premises Voice implementation looks like:

Central Site

WAN

PSTNSkype for

Business Server

Skype for

Business Server

UsersUsers Existing PBX or

Telco gateway

Existing PBX or

Telco gateway

Central Site

WAN

PSTNSkype for

Business Server

Users Existing PBX or

Telco gateway


On-Premises Enterprise VoiceThe Enterprise Voice solution has been since the OCS 2007 days and have matured immensely

thru Lync and now Skype for Business to support many of the common calling features found

in a traditional PBX system

You can use the following decision tree for On-Premises Voice:

Move some users

Existing PBX has unique

functionality?Start

Investigate replacing PBX with Skype for Business Server

All users need to stay on existing

PBX?

Yes

Yes

No

No

ConsiderCloud PBX


On-Premises Enterprise VoiceThe key features of an on-premises Voice solution:

• You own everything.

• You are responsible for Capacity planning and sizing.

• You are responsible for Server acquisition and setup.

• You are responsible for Deployment.

• You are responsible for Scaling out, patching, and operations.

• You are responsible for Backing up data.

• You are responsible for Maintaining failover and disaster recovery.

• You are responsible for Connecting your Skype for Business Server infrastructure to the Public Switched Telephone Network (PSTN).

• You are responsible for Integration with existing phone equipment, such as Private Branch Exchanges (PBXs).

• You are responsible for deployment of PSTN conferencing.


On-Premises Enterprise VoiceHere’s the licensing required for an on-premises Voice solution:

• Server Operating System (All server roles)

• SQL Server

• Skype for Business 2015 Server License (Front End servers only)

• Skype for Business 2015 Client Access License(These are cumulative for each feature required)

o Standard CAL (IM & Presence)

o Enterprise CAL (Conferencing)

o Enterprise Plus CAL (Enterprise Voice)

• Exchange 2013 / 2016 Server License

• Exchange 2013 /2016 Enterprise Client Access License(This provides voicemail capabilities)



With Exchange on-premises integration you have the following advantages:

• Unified presence information

• Unified contact store

• Unified messaging integration

• Integrated archiving

• Integrated search of archived content

On premises

Exchange Server

Skype for Business Server



Consider this solution if:

• You need a highly customized solution.

• Legacy solutions with third-party components that depend on hardware and software that are not supported by Skype for Business Online. For example, Survivable Branch Appliance (SBA) configurations.

• Privacy restrictions that prevent synchronization of Windows Active Directory accounts with Office 365.

• You desire control of the entire platform and solution.

Cloud PBX with PSTN Calling




Microsoft-hosted Cloud PBX functionality with an added PSTN Calling service enables calling to landlines and mobile phones around the world. Because the PSTN Calling service operates out of Office 365, this is a completely-in-the-cloud offering that does not require an on-premises server deployment.

The Cloud PBX footprint is very simple:

PSTN

Office 365 including Skype for Business Online

Microsoft

Cloud PBX

Skype for Business

Users




You can use the following decision tree for Cloud PBX with PSTN Calling:

Existing PBX has unique

functionality?Start

No Is Microsoft PSTN available in

your region?

Consider Microsoft PSTN?


Yes

Yes

No

No

ConsiderHybridSoltion




Cloud PBX with PSTN Calling is great when:

• Your PBX does not offer unique features that you need to retain.

• You don’t want to maintain an on-premises PBX solution

• You don’t want to maintain any Skype for Business infrastructure.

• You want to use Microsoft-provided PSTN services (and PSTN Calling service is available in your region).

• You want to leverage Office 365 for your subscription-based licensing.

• You want to use cloud-only features like Skype Meeting Broadcast & PSTN Conferencing



With Office 365 integration you have the following advantages:

On premises

Office 365

Exchange Online

SharePoint Online

Skype for

Business Online

• Use Skype for Business Online for Cloud PBX, off-

loading the burden of on-premises PBX systems.

• Use Exchange Online for email, off-loading the

burden of on-premises email servers and storage.

• Use SharePoint Online for collaboration, off-loading

the burden of maintaining on-premises SharePoint

servers.

• Use Skype for Business, Exchange, and SharePoint

integrated features, including Unified Messaging

(UM) in Office 365.

Hybrid Voice



Hybrid Voice

If you have an existing Skype for Business Server deployment, you can choose a hybrid offering that consists of a Skype for Business Server on-premises deployment modified for hybrid PSTN.

Users in your organization who are homed in the cloud can receive PBX services from the Microsoft cloud, but PSTN connectivity is provided through Enterprise Voice on your on-premises Skype for Business Server deployment.

Plus you can use cloud-only features like Skype Meeting Broadcast & PSTN Conferencing


Hybrid Voice

This deployment can be the most complex, as it requires components from both an on-premises as well as the cloud - based on where users are “homed”.

Office 365

Skype for

Business Online

Microsoft Azure Active

Directory Tenant

Microsoft Azure

Edge Server Skype for Business

front end pool

Active Directory

Domain Services

Directory

synchronization

On premises

PSTNExisting PBX or

Telco gatewayMicrosoft

Cloud PBX

PSTN


Hybrid Voice

The following decision tree can be used for the Hybrid solution:

Existing PBX has unique functionality?

Start

Somel users need to stay on existing

PBX?

Yes

No Is Microsoft PSTN available in your

region?

Consider Microsoft PSTN?


Yes

Yes

No

No

Existing on-prem Lync/Skype for Business deployment?

Cloud PBX with Skype for Business Server deployment

Yes


Hybrid Voice

Along with the key features of an on-premises Voice solution:• You own everything.

• You are responsible for Capacity planning and sizing.

• You are responsible for Server acquisition and setup.

• You are responsible for Deployment.

• You are responsible for Scaling out, patching, and operations.

• You are responsible for Backing up data.

• You are responsible for Maintaining failover and disaster recovery.

• You are responsible for Connecting your Skype for Business Server infrastructure to the Public Switched Telephone Network (PSTN).

• You are responsible for Integration with existing phone equipment, such as Private Branch Exchanges (PBXs).

• You are responsible for deployment of PSTN conferencing.


Hybrid Voice

With a Hybrid solution you are also responsible for the following:

• Plan and design identity management requirements, including integrating on-premises identities with Office 365.

• Ensure network capacity and availability through firewalls, proxy servers, gateways, and across WAN links by performing a network assessment or by contracting with a partner to do the assessment.

• Acquire third-party SSL certificates to provide enterprise-security for Office 365 service offerings.

• Decide if you want to connect to Office 365 with Internet Protocol version 6 (IPv6).

• Determine how much feature integration with on-premises and online versions of Skype for Business, Exchange, and SharePoint is desired.

• Determine which proxy server device will be used for requests from Office 365.


Hybrid Voice

With a Hybrid solution you also have different Exchange options:

Skype for Business Server with Exchange Online and SharePoint Online

On premises

Edge Server

Office 365

Exchange Online

SharePoint Online

Skype for Business Server

• Use the full feature set of Skype for Business Server.

• Leverage your existing on-premises phone

equipment, such as PBXs.

• Use Exchange Online for email, off-loading the

burden of on-premises email servers and storage.

• Use SharePoint Online for collaboration, off-loading

the burden of maintaining on-premises SharePoint

servers.

• Use Skype for Business, Exchange, and SharePoint

integrated features, including Unified Messaging

(UM) in Office 365.


Hybrid Voice

With a Hybrid solution you also have different Exchange options:

Exchange Server with Skype for Business Online

• Leverage your existing Exchange infrastructure.

• Use Skype for Business Online for presence, IM, and

conferencing capabilities.

Office 365

Skype for

Business Online

On premises

Exchange Server


Hybrid Voice

With a Hybrid solution you have lots of flexibility:• You can integrate with other Microsoft Office 365 applications, including Exchange Online and SharePoint Online.

• Take advantage of Skype Meeting Broadcast.

• Take advantage of PSTN conferencing.

• Your Skype for Business Online users get their PSTN connectivity through Enterprise Voice on your on-premises Skype for Business Server deployment, with Skype for Business call control in the cloud.

• Users homed on premises and some users are homed online, but the users share the same Session Initiation Protocol (SIP) domain, such as contoso.com.

• Users in your organization, whether homed in the cloud or on premises, will be able to send and receive calls with landlines and mobile phones through the existing on-premises voice infrastructure.

• PSTN Calling service is available in your region, but you cannot consider moving to Microsoft-provided PSTN for other reasons - such as contractual obligations with your existing carrier.

• You can retain your users' voice capabilities as you begin to move them to Skype for Business Online.

• You can move your users at your own pace, knowing that their voice features will continue no matter where they are homed.

• If you decide you can leave your current carrier, you can port your cloud users in the United States to Microsoft's full Cloud PBX with PSTN Calling service, with Microsoft providing all PBX and PSTN capabilities.

Questions? Comments?

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Concurrency presentation