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Communication is the heart of an organization. In most organizations, important communication is maintained over distributed and individually controlled email mailboxes. While these mailboxes come as the default storage mechanism with the use of email, they are not ideally suited for the need. It is possible to increase efficiency by 20% and prevent opportunity loss through the use of our powerful yet very easy-to-use and highly flexible tool - Communication Tracker.
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Because Communication Matters!
Acism Software Private LimitedAugust 2012
Mailbox Management Problem
◦ Growing noise – only 10% email relevant
◦ Staying organized takes time and discipline
◦ People who are not organized bother others for finding past emails
◦ People get dropped out of conversation
◦ Unintentionally when someone presses Reply instead of Reply All
◦ Because messages go to their spam folder, or simply get lost in a crowded Inbox
@Important information gets stored in email mailboxes.
Managing them is a pain though!
When someone leaves your organization, mails in his mailbox are lost.What if there were any important email that you could need later?
Related Problems
You are busy and someone is added to your team to help you.
Now, in addition to your already pressing work, you need to find more time to find and share relevant past emails with the newcomer.
Task Management Issues:
• You assign task to someone and she forgets to report back
• Everyone in the team is not in loop over the progress or any delays of a task.
Root Cause
Individually controlled mailboxes is the wrong place to store important communication.
An organization needs a central place to which everyone concerned has access and can search.
Like discussions, tasks are also needed to be available centrally, so that everyone in the team can know the progress.
The Solution
Communication Tracker
Central place to store discussions and tasks – project-wise Accesses restricted at project level
Simple to use Zero learning curve
Integrates with email
Tracks important information
Benefits Saves productive time
.. otherwise wasted in managing mailbox, searching and forwarding communication to others or following up for task progress
Prevents opportunity loss .. that could be caused by tasks getting dropped or misreported, important
communication not found MIS and Reports for zero extra effort
Dashboard view to find out the top level status of projects My tasks view to check on all tasks waiting on me or assigned by me Daily / Weekly communication reports in email
Saved bandwidth (reduction in spam) Individual email ids are no more public Emails one received are based on one’s notification settings
Saved storage No duplication in central repository Individual mailboxes redundant and need not be backed up
More Security If used with SSL and no message forwarding
Design PrinciplesGuidelines Used While Designing Communication Tracker:
Zero Learning Curve Simplicity upheld over feature-richness Most users find it familiar and too easy
Extended Team Catering to the needs of the extended team comprising of people both internal and external to
organization Organizational continuity
Communication preserved even if people change Kept features like ‘private message’ out which could kill this
Evolution over Revolution Ease of use reduces chances of resistence Capturing one’s inputs over email even if one does not want to log in to Communication
Tracker Visualization
Using standard signal colors to capture health of discussions More Value for Less Effort
For the same effort that it takes to write email, Communication Tracker gives you a great MIS and consolidated reports.
Thank you!
Web: http://communication-tracker.com Sales: [email protected] Support: [email protected]
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