Dr.Fouad elkhiderDr.Fouad elkhider

Presented byPresented by::

What is the purpose of communication?

ContentContent

• DEFINITIONDEFINITION

• GOALSGOALS

• PROCESSPROCESS

• WAYS OF COMMUNICATIONWAYS OF COMMUNICATION

• BARRIERSBARRIERS

• CONCLUSIONCONCLUSION

DefinitionDefinition

Cmmunication mean get your Cmmunication mean get your

messagemessage across across clearlyclearly

Communication Skills Communication Skills OverviewOverview

Effective communication Effective communication skills are a critical element in skills are a critical element in

your career and personal your career and personal liveslives . .

We all must use a variety of We all must use a variety of communication techniques to communication techniques to

both understand and be both understand and be understoodunderstood..

Communication GoalsCommunication GoalsTo change behavior

To get action

To ensure understandingTo persuade

To get and giveInformation

context

ChannelSender ReceiverMessage

Feedback

ContextContext......

• The situation in which your message is The situation in which your message is delivered is the context delivered is the context

SenderSender......

• To establish yourself as an effective To establish yourself as an effective communicator, you must first communicator, you must first establish credibility. In the business establish credibility. In the business arena, this involves displaying arena, this involves displaying knowledge of the subject, the knowledge of the subject, the audience and the context in which the audience and the context in which the message is delivered. message is delivered.

  

MessageMessage......

• WrittenWritten

• OralOral

• Body ExpressionBody Expression

ChannelChannel......

• Messages are conveyed through Messages are conveyed through channels, with verbal including face-channels, with verbal including face-to-face meetings, telephone and to-face meetings, telephone and videoconferencing; and written videoconferencing; and written including letters, emails, memos and including letters, emails, memos and reportsreports. .

ReceiverReceiver......

• audience audience

• Keep in mind, your audience also Keep in mind, your audience also enters into the communication enters into the communication process with ideas and feelings that process with ideas and feelings that will undoubtedly influence their will undoubtedly influence their understanding of your message and understanding of your message and their response. their response.

FeedbackFeedback......

• Your audience will provide you with Your audience will provide you with feedback, verbal and nonverbal feedback, verbal and nonverbal reactions to your communicated reactions to your communicated message message

Most common ways to Most common ways to communicatecommunicate

Speaking Visual Images

Writing

Body Language

Listening and Speaking are Listening and Speaking are used a lotused a lot……

9%

16%

30%

45%

0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

50%

Writing Reading Speaking Listening

Copyright © 2001 by Harcourt, Inc.

4

Verbal Communication:Verbal Communication:ListeningListening

()

EffectiveActive

Listening

PayAttention

MonitorNon-Verbals

Paraphraseand Repeat

Make NoAssumptions

EncourageBuyer to Talk

Visualize

speakerrestate

What do you think aboutWhat do you think about??I have something really important to

tell youMaybe I should

get a haircut

Speaking skillsSpeaking skills

• Speak loudlySpeak loudly• Keep focusedKeep focused• Explain special or unusual term Explain special or unusual term • Avoid sarcasmAvoid sarcasm• Practice making eye contact with the Practice making eye contact with the

people in the room people in the room• Try drawing simple sketch of what Try drawing simple sketch of what

you have in mindyou have in mind

QuestioningQuestioning

OpenOpen- who- who- what- what- how- how

ClosedClosed-yes/no-yes/no

Barriers to communicationBarriers to communication

EnvironmentEnvironment TimeTime SpeakerSpeaker -lack skill-lack skill

-lack confidence-lack confidence ListenerListener

-anger-anger-stress-stress

ConclusionConclusion

What if communication were not What if communication were not possiblepossible ? ?

Frustration and ChaosFrustration and Chaos ! !