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Communication
2©Innovato ([email protected])
Objectives• Define communication• Improve interpersonal communication• List organizational communication barriers• Learn how to manage change by improving
communication• Discuss the role of telecommunications in
business communication
Communication
3©Innovato ([email protected])
The Communication Process
Encodes
Decodes
Receiver
Encodes
Decodes
Sender
Feedback
Channel
Noise
Communication
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Barriers to Interpersonal Communication
SemanticsPerception
Ambiguity Defensiveness Non-verbalElements
Communication
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Improving InterpersonalCommunication
Clarify Ideas
ListenActively
AvoidDefensiveness
Communication
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Interpersonal Communication
in the Workplace
Colleagues
Supervisors
Negotiations
Subordinates
Communication
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Organizational Communication
UpwardUpward
DownwardDownward
Formal
Informal
Lateral
Communication
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Barriers to Organizational Communication
• Distortion
• Rumors
• The grapevine
• Information overload
• Narrow viewpoints
Communication
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Barriers to Organizational Communication
• Status differences
• Organizational culture
• Slowed communications
• Boundary differences
• Diversity issues
Communication
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Improving Communication
Informal Horizontal
Upward Downward
Communication
11©Innovato ([email protected])
Work Group Support Systems
GroupDecision-SupportTelecommuting
Video conferencingElectronic Mail
Communication
12©Innovato ([email protected])
Internet-Based Communication
VirtualCommunities
BusinessPortals
