33

Communicate and collaborate while avoiding information overkill: How the Zumtobel Group uses Confluence to light the world

Embed Size (px)

Citation preview

Page 1: Communicate and collaborate while avoiding information overkill: How the Zumtobel Group uses Confluence to light the world
Page 2: Communicate and collaborate while avoiding information overkill: How the Zumtobel Group uses Confluence to light the world

Zumtobel Lightweb:Challenges and Highlights

of a Wiki Based Intranet

Judith SchmalzConsultant

Communardo Software

Rainer WarmdtHead of Intranet ITZumtobel AG

Page 3: Communicate and collaborate while avoiding information overkill: How the Zumtobel Group uses Confluence to light the world

3 Burj Kahlifa, Dubai, United Arab Emirates

3

Page 4: Communicate and collaborate while avoiding information overkill: How the Zumtobel Group uses Confluence to light the world

4 Hungerburgbahn, Innsbruck, Austria

4

Page 5: Communicate and collaborate while avoiding information overkill: How the Zumtobel Group uses Confluence to light the world

5 Stadion Galatasaray, Istanbul, Turkey

5

Page 6: Communicate and collaborate while avoiding information overkill: How the Zumtobel Group uses Confluence to light the world

6 Aqueduct Arcueil-Cachan, France (Foto: Xavier Boymond)

6

Page 7: Communicate and collaborate while avoiding information overkill: How the Zumtobel Group uses Confluence to light the world

Mission Lightweb

7

Enable networking between brands & sites

Implement an user-centric Intranet

(Re-)Gain user acceptancewith a 2.0 wiki approach

4 Challenges

Page 8: Communicate and collaborate while avoiding information overkill: How the Zumtobel Group uses Confluence to light the world

Complexity of Brands & Sites

8

Page 9: Communicate and collaborate while avoiding information overkill: How the Zumtobel Group uses Confluence to light the world

The Risk of Information Overkill

9

Page 10: Communicate and collaborate while avoiding information overkill: How the Zumtobel Group uses Confluence to light the world

The Tool Competition

10

Page 11: Communicate and collaborate while avoiding information overkill: How the Zumtobel Group uses Confluence to light the world

Intranet History - from 1.0 to 2.0

11

© Barbara Eckholdt / pixelio.de

Page 12: Communicate and collaborate while avoiding information overkill: How the Zumtobel Group uses Confluence to light the world

250 spaces

2500 user

6000 views

Lightweb - Facts & Figures

• Confluence 3.2 with few selected Plug-Ins

• Statistics

• Rollout

1212

Proof

of c

once

ptG

o-liv

e

Page 13: Communicate and collaborate while avoiding information overkill: How the Zumtobel Group uses Confluence to light the world

A Wiki Based Intranet 2.0

13

Page 14: Communicate and collaborate while avoiding information overkill: How the Zumtobel Group uses Confluence to light the world

The Lightweb Highlights

• Publishing approach for target groups

• Rich user profiles

• Integration with Sharepoint and other applications

• Rollout strategy

14

Page 15: Communicate and collaborate while avoiding information overkill: How the Zumtobel Group uses Confluence to light the world

The Lightweb Highlights

• Publishing approach for target groups

• Extension of content categories • Personalized dashboard

• Rich user profiles

• Integration with Sharepoint and other applications

• Rollout strategy15

Page 16: Communicate and collaborate while avoiding information overkill: How the Zumtobel Group uses Confluence to light the world

Spaces & Structure

16

Page 17: Communicate and collaborate while avoiding information overkill: How the Zumtobel Group uses Confluence to light the world

Publishing for Target Groups

Spaces

Dashboardall employees

brand „Tridonic“brand „Zumtobel“

site „Dornbirn“site „Lemgo“

17

Page 18: Communicate and collaborate while avoiding information overkill: How the Zumtobel Group uses Confluence to light the world

Publishing for Target Groups

Spaces

Dashboard

18

Page 19: Communicate and collaborate while avoiding information overkill: How the Zumtobel Group uses Confluence to light the world

Todo: Example

19

Page 20: Communicate and collaborate while avoiding information overkill: How the Zumtobel Group uses Confluence to light the world

Personalized Dashboards

Dornbirn

Tridonic

20

b

Page 21: Communicate and collaborate while avoiding information overkill: How the Zumtobel Group uses Confluence to light the world

The Lightweb Highlights

• Publishing approach for target groups

• Rich user profiles

• Integration with Sharepoint and other applications

• Rollout Strategy

21

Page 22: Communicate and collaborate while avoiding information overkill: How the Zumtobel Group uses Confluence to light the world

Rich User Profiles

• Extension of user profiles with aditional fields, e.g. brand

• Syncronization with Active Directory

• Search in all user profile fields

Build-Up „yellow pages“

22

Page 23: Communicate and collaborate while avoiding information overkill: How the Zumtobel Group uses Confluence to light the world

2323

Page 24: Communicate and collaborate while avoiding information overkill: How the Zumtobel Group uses Confluence to light the world

The Lightweb Highlights

• Publishing approach for target groups

• Rich user profiles

• Integration with Sharepoint and other applications

• Working with Documents• Search• Single Sign On

• Rollout strategy24

Page 25: Communicate and collaborate while avoiding information overkill: How the Zumtobel Group uses Confluence to light the world

Intranet Portal Landscape

25

Single Sign OnSearch

MultimediaIssue Management

eLearningWorkflows, Documents

Applications

Collaboration

25

Page 26: Communicate and collaborate while avoiding information overkill: How the Zumtobel Group uses Confluence to light the world

The SharePoint Question

•Differentiate:

• Documents for “working processes” SharePoint

• Documents for “knowledge sharing” Lightweb

•Integrate:

• Overall Search

• Single sign on

26

Stick to the strength of both systems.

Page 27: Communicate and collaborate while avoiding information overkill: How the Zumtobel Group uses Confluence to light the world

27

Page 28: Communicate and collaborate while avoiding information overkill: How the Zumtobel Group uses Confluence to light the world

The Lightweb Highlights

• Publishing approach for target groups

• Rich user profiles

• Integration with Sharepoint and other applications

• Rollout strategy28

Page 29: Communicate and collaborate while avoiding information overkill: How the Zumtobel Group uses Confluence to light the world

Success Factors

• Prepare your users for new working models.

• Ensure management support from the beginning.

• Start a proof of concept with a small, non IT target group.

• Promote the Wiki based Intranet approach continuously.

• Provide trainings on different formats on a regular base.

• Ensure best application management on your platforms & flexible support service to the business users.

29

Page 30: Communicate and collaborate while avoiding information overkill: How the Zumtobel Group uses Confluence to light the world

Outlook

• Brand specific layer for dashboard, layout, search

• Enterprise Search

• Update Confluence

30

Page 31: Communicate and collaborate while avoiding information overkill: How the Zumtobel Group uses Confluence to light the world

31

Page 32: Communicate and collaborate while avoiding information overkill: How the Zumtobel Group uses Confluence to light the world

32

Rainer Warmdt, [email protected]/profile/Rainer_Warmdtskype: rainer.warmdt

Judith Schmalz, [email protected]

www.xing.com/profile/Judith_Schmalzskype: judithschmalz

Contact

Page 33: Communicate and collaborate while avoiding information overkill: How the Zumtobel Group uses Confluence to light the world