DOUG SQUIRES • SR. MANAGER • GETGO, A DIVISION OF CITRIX

Combining operations and support

Incident management with the Atlassian Suite

C A R E

O U R S T O R Y

O P E R A T I O N S

R E S U L T S

Agenda

INTRO

CARE

OPS

RESULTS

OUTRO GetGo and my story

A division of CITRIX

Solving care problems Fires

INTRO

CARE

OPS

RESULTS

OUTRO

Problem: Alerting-External Stress

INTRO

CARE

OPS

RESULTS

OUTRO

INTRO

CARE

OPS

RESULTS

OUTRO Solving care problems

Simplify

INTRO

CARE

OPS

RESULTS

OUTRO Solving Ops problems

Fires

INTRO

CARE

OPS

RESULTS

OUTRO Problem: Support agile

JIRA

INTRO

CARE

OPS

RESULTS

OUTRO Problem: Ops ticketing

Order up!

INTRO

CARE

OPS

RESULTS

OUTRO Problem: Ops/Care comms

Communication all in one place

INTRO

CARE

OPS

RESULTS

OUTRO Problem: Incident triage

Visibility, efficiency and ease of access

4000

Uber Conference

Easy integration, teams on the call quickly

HipChat integration

WatchTower

Internal tool to help pinpoint issues with recent releases and find root causes

Quick communication

HipChat ties it all together, so the conversations on the call bridge are clear and concise

INTRO

CARE

OPS

RESULTS

OUTRO Problem: Share information

Wiki-licious

INTRO

CARE

OPS

RESULTS

OUTRO Results

Quality, speed and efficiency

INTRO

CARE

OPS

RESULTS

OUTRO Happier efficient teams

Tools working together

Thank you!

DOUG SQUIRES • SR. MANAGER • GETGO, A DIVISION OF CITRIX