Collaborative technology round table NESTA 11th may 2011

Sunday, 13 October 13

Web 2.0Collabora-ve Technologies


Ci#zens & Communi#es

Web 2.0 Collabora#ve Technologies$8.5

Billion!


It’s all about people



Web 2.0 Collabora#ve Technologies



78% felt online interac-ons made more open to sharing with strangers

The Sharing Economy, La-tude Research


Public ServicesPublic Goods

Ci#zens & Communi#esWeb 2.0Collabora#ve Technologies

Sweet SpotReboot Britain in here


What if?


Collabora-ve technology



12 Live Projects


Families

• LIFE • Buddy• Patchwork


Young People

• Resync• FLiP• Safe Space• Buddi


Communi#es

• Person to Person• Ideas for Bristol• Transformed by You• Where do I feel unSafe• MyMP


3 Ques#ons to answer

BePer, cheaper?How can it grow?

Prac#cal know-‐how?


BePer, Cheaper

Problem Area – bePer results:o Enables peer to peer supporto Surfaces paPerns for earlier ac#ono Amplifies and enables ‘off-‐line’ approacheso Enables hall marks of meaningful rela#onships

o Trust, Growth, Conversa#on, Self-‐awareness, Resilience


Cheaper, BePer

Reduces cost of deliveryo Disseminated exper#seo Lightweight itera#ve approacheso Scalable


Building resilience through rela#onships rela-onships




Closed social network• Families track progressthrough rich media• Capabili#es tagged• Shared documenta#on ofAc#vi#es

• Only 17% team admin #me and falling

• Next steps: share withother families... a new social dynamic


80 : 20Paperwork Families:


17 : 83Paperwork Families:


2010 first year pilot of LIFE

• 47 Family members• £760,000 saved

• £275,000 actual savings• £485, 000 preven#on


Value of Trust & Cost of Suspicion


Buddi

• 63 offenders• 7500 qualifying offences• Over 124 crimes each• Spent on average 44% adult lives in prison• One 68% of last 11 years in prison• Cost of prison high, costs of tagging lower (get figures)

Is there a bePer way to do tagging?


Buddi

• Maps movements• Data enables rehabilita#on

Rela-onship Value• Eliminates suspicion & builds trust• Mo#va#on and s#cking with programme• Not one offender convicted of crime since start

Financial reduc-on• Avoidance of stop and search, and arrest• 5 officer days and associated costs such as forensics


Peer to PeerDistributed Exper#se

Picture Credit: To follow - rooftop community garden


Place of transformation

Leve

l of E

xper

tise

Doctor

Nurse

Peer/Self

Home/Community HospitalClinic

Technology Enabled Movement

£££££ Expensive Specialists

Collaborative Technology enables distributed expertise – gives different role to institutions such as public service providers

P2P

ReSync

Patchwork

Buddy

Life

Where do I feel Unsafe


ReSync model•Social networking plamorm for NEETS•Stat on NEETS•Peer volunteers

•It costs a local authority £2m to run Connexions•Costs £40,000 for local authority to subscribe to Resync

Technology enabled movement – distributed expertise


How can it grow?Condi#ons & Capabili#es

Picture Credit: Latitude research/NSA??


Effec#ve Demand

• Recogni#on of need – case studies• Observable results to s#mulate demand• How to create complimentary condi#ons• Willingness to pay – value for money case• Willingness to decommission• Condi#ons to adopt the innova#on

– Culture, leadership, IT infrastructure, procurement


Effec#ve Supply

• Idea – developing, evolving solu#on and tech• Organisa#on – organisa#onal/business model• Context – how local gov operates, sources of support, access to level 3 data

• Ability to demonstrate value and compa#bility• Ability to scale – solu#on or org + solu#on


Effec#ve SupplyReboot projects been through phase of understanding the problem to be solved, and developing or harnessing technology and business models to

solve it. Business model key.

Discover Business Model

Ready to Scale

Basic Research Addi#onal R&D

Tech

nolo

gy E

xist

s

Business Model Exists

Yes

YesNo

No Reboot Projects


S#mula#ng the market

Picture Credit: Latitude research


Discussion

1. How does this resonate with your work and perspective?

2. Gaps and opportunities for collaborative technology?

3. What area of the system is in need of intervention to take collaborative technologies to scale?

4. What are the opportunities outside the system for collaborative technology?




Web 2.0Collabora#ve Technologies

Public Services 2.0Increasing the centre ground

Growing the market


Opportuni#es




Public Services 2.0Opportuni-es



Ci#zens & Communi#esWeb 2.0

Collabora#ve Technologies

•Central Government Policy•Procurement•IT infrastructure•IT policy/social IT strategy•Data & Measurement•Evidence base•Culture Leadership•Absorptive Capacity•Practical knowledge•Decommissioning

•Funding – at which stage•Business model support•Sustainable business models•Key Stages for support •Data sandpit?•Practical knowledge of local government

Public Services 2.0Crea#ng right condi#ons



Ci#zens & Communi#esWeb 2.0

Collabora#ve Technologies

•Central Government Policy•Procurement•IT infrastructure•IT policy/social IT strategy•Data & Measurement•Evidence base•Culture Leadership•Absorptive Capacity•Practical knowledge•Decommissioning

•Funding – at which stage•Business model support•Sustainable business models•Key Stages for support •Data sandpit?•Practical knowledge of local government

Public Services 2.0Crea#ng right condi#ons

What are the

implica#o

ns of desig

ning with

rela#onsh

ips in mind

?


Video : Huge increase in bandwidth80 millions hours of you tube every dayCisco predict that within 4 years 90% of data on web will be video

Mobile & Smart PhonesHigh mobile ownership Smart phone ownership growingMore that 90% of population live within reach of a mobile phone tower




Public Services 2.0 -‐ Opportuni-esPublic Services 2.0 Opportuni#es


Crowd accelerated innovation and video

Rise in sharing behaviours




Public Services 2.0Opportuni#es


Opportuni#es

GP Commissioning - ideal for collaborative social approaches

Personalisation – Role for collaborative technology

Apply crowd accelerated innovation?




Public Services 2.0Opportuni#es


Discussion

1. How does this resonate with your work and perspective?

2. Gaps and opportunities for collaborative technology?

3. What area of the system is in need of intervention to take collaborative technologies to scale?

4. What are the opportunities outside the system for collaborative technology?
