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a d v i s o r mwd helping you create business improvement from IT inves Collaboration with a purpose How to put social tools to work to create business value Angela Ashenden Principal Analyst 26 th November 2013

Collaboration with a purpose: how to put social tools to work to create business value

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If you're looking for a tool to help you manage tasks and projects, your buying decision just got a whole lot more complicated! Why? Two important areas of technology that until recently saw themselves as fundamentally divergent are coming together - and this convergence brings with it inevitable turbulence as vendors vie for your business. Find out what the convergence of social, task and project management tools means for you. These are the slides from a live webinar presented by Angela Ashenden, Principal Analyst for collaboration at MWD Advisors. Coming soon: view a replay of the webinar with Q&A discussion at http://www.mwdadvisors.com/events/collaborationwithapurpose/

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Page 1: Collaboration with a purpose: how to put social tools to work to create business value

a d v i s o r smwd

helping you create business improvement from IT investment

Collaboration with a purposeHow to put social tools to work to create business value

Angela AshendenPrincipal Analyst

26th November 2013

Page 2: Collaboration with a purpose: how to put social tools to work to create business value

Things we’ll cover in this webinar

• How social collaboration tools are evolving to support more structured task and project-based activity

• How project and task management tools are embracing social technologies to enhance the user experience and provide better support for collaborative activity

• What this means for YOUR business and what YOU need to do to ensure you invest in the right tool for the job .

© MWD Advisors 2013 www.mwdadvisors.com 2

Page 3: Collaboration with a purpose: how to put social tools to work to create business value

What do we mean by collaboration in a business context?

© MWD Advisors 2013 www.mwdadvisors.com 3

COLLABORATION

Page 4: Collaboration with a purpose: how to put social tools to work to create business value

MWD’s definition of collaboration

© MWD Advisors 2013 www.mwdadvisors.com 4

Collaboration is the act of people working together to achieve a common goal, with shared

responsibility, and where all benefit.

We don’t *just* collaborate

We collaborate in the context of what we need to get done

Page 5: Collaboration with a purpose: how to put social tools to work to create business value

Two different technology perspectives

© MWD Advisors 2011 www.mwdadvisors.com 5

Task-based collaboration

Emphasis on achieving specific projects, activities, outputs

Key product features: File sharing and management,

Task & project management

Formal, structured

Short-term or defined timescale

Specific, defined group

Participants selected based on skills, with clear roles and responsibilities

Top-down managed

Social collaboration

Emphasis on connecting people and encouraging discussion

Key product features: Profiles and social networking,

Microblogging and activity streams

Informal, unstructured

On-going or indefinite timescale

Open, inclusive membership

Self-selected participation based on interests, experience

Peer-managed

Page 6: Collaboration with a purpose: how to put social tools to work to create business value

An emerging trend of technology convergence

© MWD Advisors 2013 www.mwdadvisors.com 6

Social collaboration

Project management

Social projects and

tasks

Structured, defined work

packages

Unstructured, dynamic

work

Focus on culture, practice

Focus on getting things done

Page 7: Collaboration with a purpose: how to put social tools to work to create business value

Social collaboration incorporating tasks

© MWD Advisors 2013 www.mwdadvisors.com 7

Developing into flexible collaboration platforms• Extending the range of use cases supported• incorporating team workspace capabilities

• Content management and file sharing• Task management• Workflow

Developing into flexible collaboration platforms• Extending the range of use cases supported• Incorporating team workspace capabilities:

– Content management and file sharing– Task creation and management– Simple workflows

Responding to the social intranet opportunity

Increasing their reach and applicability across the organisation

Page 8: Collaboration with a purpose: how to put social tools to work to create business value

Adding a full social layer

Task & project management goes social

Drivers:• Improving usability

and transparency• Improving

opportunities for growth

• Expanding reach and relevance within organisations

© MWD Advisors 2013 www.mwdadvisors.com 8

Adding social features

Applying social

concepts

Page 9: Collaboration with a purpose: how to put social tools to work to create business value

An opportunity to transform your projects

© MWD Advisors 2013 www.mwdadvisors.com 9

Increased efficiency

Improved innovation

Greater agility & flexibility

Page 10: Collaboration with a purpose: how to put social tools to work to create business value

We’re just starting on this path

© MWD Advisors 2013 www.mwdadvisors.com 10

High-end project management remains a specialist capability

Most organisations not yet ready to deploy a single, multi-use case

collaboration solution

Task

Task

Task

Task

Task

Milestone

Expect more investment from vendors: innovative development, acquisitions

Page 11: Collaboration with a purpose: how to put social tools to work to create business value

What should you do next?

© MWD Advisors 2013 www.mwdadvisors.com 11

Look at your own business’ needs: • What collaborative use cases do you need to support?• Which use cases offer the most immediate and obvious

value?

Challenge vendors to demonstrate what they are doing about this convergence

Check out our Collaboration Benchmarking Tool to see what you should be prioritising

http://www.mwdadvisors.com/tools/collaboration/home.php

Page 12: Collaboration with a purpose: how to put social tools to work to create business value

a d v i s o r smwd

helping you create business improvement from IT investment

Thank you!

email: [email protected]: @aashenden

www.mwdadvisors.com/collaboration

Read the report:

http://www.mwdadvisors.com/library/detail.php?id=536

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