TECHNOLOGY TRENDS RELEVANT TO CHANGE MANAGEMENT

IN 20 MINUTES

Philip Sheldrake@sheldrakeLondon3rd March 2015

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context

“Changes in social and organizational structures, frequently driven by changing technology, created an environment of rapid and discontinuous change.”

2https://www.change-management-institute.com/sites/default/files/CMBoK_Sample.pdf

distributed

Your smartphone is your exobrain and exo-peripheral nervous system.An unprecedented, distributed, multi-sensory network.

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power

iPhone launch weekend:Apple sold 25x more CPU transistors than were in all the PCs on Earth in 1995.

4Benedict Evans, Andreessen Horowitzwww.slideshare.net/a16z/mobile-is-eating-the-world-40841467/

social

“Communications tools don't get socially interesting until they get technologically boring.”For the avoidance of doubt, the cloud and Web standards and ubiquitous connectivity and powerful mobile devices have rendered them technologically boring!

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http://www.shirky.com/ Image of Google Hangout in progress. Source: Mike Lee https://www.flickr.com/photos/curiouslee/9138750885/ – image slightly cropped

fabric

The idea of the real world being separate to the digital is archaic. The idea of online and offline being mutually exclusive is dead.The idea that the digital can be overlaid once the real stuff is sorted is negligent.

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responsive

“The transformational design of space encourages flow conducive to achieving business goals. When strategy inevitably changes, as new projects emerge, the people involved must be able to reflow the workplace to support the corresponding new work flows.”

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Gary Wheeler, Partner at WheelerKanik LLP

http://research.gigaom.com/report/the-responsive-back-office-lessons-from-lean-agile-and-devops/

BIM & FM

We can expose the data and information held within BIM and FM in the process of gifting the built environment its voice.The workspace becomes a member of the team.

BLDG 2.0 is a research project initiated by CASE, in partnership with New Buildings Institute, Arup Sustainability, SHoP Architects, Columbia University and IDEO. Inspired by the principles of mass

collaboration and collective intelligence,

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(Building Information Modeling & Facilities Management)

visual workplace

The visual workplace conveys the intent of the teams it hosts to anyone ‘walking around’ – remember people still ‘look up’ in the digital age.How can we entwine the digital and the analogue making the digital visceral and the analogue real-time?

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E-ink display

beacons

Indoor proximity systems employ Bluetooth Smart to make smartphones aware of a beacon’s presence.What you do with such facility depends on your organization’s values and approach to personal data.

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personal data

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Traditional approach New perspective

Data actively collected with user awareness Most data from machine to machine transactions and passive collection – difficult to notify individuals

Definition of personal data is predetermined and binary

Definition of personal data is contextual and dependent on social norms

Data collected for specified use Economic value and innovation come from combining data sets and subsequent uses

User is the data subject User can be the data subject, the data controller, and/or data processor

Individual provides legal consent but is not truly engaged

Individuals engage and understand how data is used and how value is created

Policy framework focuses on minimising risks to the individual

Policy focuses on balancing protection with innovation and economic growth

http://www3.weforum.org/docs/WEF_IT_UnlockingValuePersonalData_CollectionUsage_Report_2013.pdf

quantified org

People don’t so much dislike change as being changed.With the advent of the quantified organization, how do we empower individuals (employees and customers) with data and analytical capabilities rather than simply hyper-surveil them?

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The veillance compass, Professor Steve Mannhttp://www.philipsheldrake.com/2014/10/mcveillance-coveillance-and-socioveillance-in-the-context-of-social-business/

The quantified self, the quantified organization, and the organized selfhttp://www.philipsheldrake.com/2015/02/the-quantified-self-the-quantified-organization-and-the-organized-self/

influence flows

We have employed IT to track the flows of time, money and materials.Now we can begin to wield technology to help each of us understand how influence goes around comes around.

13The Six Influence Flows, The Business of Influence, Sheldrake, Wiley 2011http://www.eulerpartners.com/influence-flows/

the work graph

The static org chart has no role in the dynamic organization.Giving people visibility of the work graph enables them to orient themselves better in aspiring to realise mutual value faster than otherwise.

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IBM Verse user interface. Source: IBM via:http://research.gigaom.com/report/visualizing-work-new-ways-to-map-how-businesses-operate/strategic-insight-through-the-work-graph/

The quantified self, the quantified organization, and the organized selfhttp://www.philipsheldrake.com/2015/02/the-quantified-self-the-quantified-organization-and-the-organized-self/

emergence

The responsive organization / connected company / social business modifies the deliberate with the emergent.Recognises command-and-control structures cannot navigate complexity. Only complexity can rise up to complexity.

15Dave Gray. Reproduced with permission. http://connectedco.com

The Future of Organizationhttp://www.philipsheldrake.com/2014/05/future-organization-video-presentation-major-themes-new-provocations/

web 3.0

Web 3.0 marks the transition to a web that understands the content that we put there.

aka Linked Data, semantic Web.

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the hi:project

The human interface (HI) helps everyone contribute more value to and derive more value from society and the organizations in their lives.www.hi-project.org

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a social business story

Storytelling helps communicate change. And the art of storytelling is transformed by today’s social media.

www.attenzi.com

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in association with