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Stephen Waldron Matthew Ellis Natasha Apau Adam Clarke This is our group project for Dr. Lori DeWitt's CMAT 101 class. Summer Semester 1, 2010
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2. Communications
Communications is the study of the many ways that human beings
relate to each other by exchanging messages, using a number of
different processes of communication in a variety of settings
(DeFleur, 3).
Communication is a part of our lives
People spend at least 75% of their time communicating
3. The Importance of Effective Communication
other people clearly and unmistakably. Its also about receiving
information that
others are sending to you, with as little confusion as
possible.
the same information as a result of the communication.
communication skills were cited as the single most important
decisive factor in
choosing managers.
career.
URL :
http://www.mindtools.com/CommSkll/CommunicationIntro.htm
4. The Communication Process
need to be clear about why youre
communicating, and what you want
to communicate. You also need to
be confident that the information
youre communicating is useful and
accurate.
5. Encoding is the process of transferring the information you
want to communicate into a form that can be sent and correctly
decoded at the other end.
videoconferencing; and written channels including letters,
emails, memos and reports.
message carefully, or listen actively to it).
6. Feedback is the verbal and nonverbal reactions to your communicated message. The situation in which your message is delivered is the context. 7. URL : http://www.mindtools.com/CommSkll/CommunicationIntro.htm