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What is C-Mail? C-Mail is an intelligent, enterprise email productivity solution. It automatically scores and prioritizes your emails by continuously learning from and adapting to your email behavior. C-Mail categorizes all your emails from Very High to Someday in a prioritized view.

Prioritization Flags: = = Very High, = High, = = Medium, = = Low, = = Very Low, = Someday.

Single Workbench C-Mail allows you to take actions on your emails such as marking them for follow-up, deferring action on them or instructing the sender to call you or see you.

To mark emails To Do:

1. Select one or more emails.

2. Click To Do on the C-Mail toolbar.

The message(s) you selected will appear in red in your C-Mail View until you mark them Complete.

To defer action on emails:

1. Select one or more emails.

2. Click Defer on the C-Mail toolbar.

3. Choose the Date and Time to which you would like to defer action on the email(s).

4. Click OK.

10 minutes before the time that you specified, the deferred email(s) will appear in red under Very High in your C-Mail View.

Quick Reference Guide

Other Defer Options: After you select an email, you can click on the to the right of Defer to generate a pre-filled message requesting that the sender call you or see you at a date and time that you specify.

Marking Emails Complete After you have finished working on emails that you marked as To Do or Deferred, you can mark them Complete by doing the following:

1. Select one or more emails.

2. Click Complete on the C-Mail toolbar.

Dynamic Prioritization C-Mail automatically scores your emails and arranges them by priority. If you choose to, you can manually change the priority of any message. You can also manually set the priority of your important key words and contacts.

To change the priority of emails:

1. Select one or more emails.

2. Click on the priority that you would like to apply to the email: from V. High to Someday on the C-Mail toolbar.

To change/view/add the priority of a key word:

1. On the C-Mail menu, click View/Set Keywords.

2. From the Key Word Groups list, choose My Key Words.

3. Type a key word in the box under Key Words Contain. For example, type a project name.

4. From the Priority list, choose the priority of that key word.

5. Click Add.

To change/view/add the priority of a contact:

1. On the C-Mail menu, click View/Set Contacts.

2. From the Contact Groups list, choose My Contacts.

3. Type the contact's email address in the box under Display Name (Email Address) Contains.

4. From the Priority list, choose the priority of that contact.

5. Click Add.

C-Mail Menu

C-Mail Toolbar

C-Mail View: prioritized view