Cloud Is Built, Now Who's Managing It?

Cloud Is Built

Quickly transform the way you manage

technology. Closet to Cloud.

Advance your I T O p s

A S A P

Now, Who’s Managing It?

Today’s Presenters

Justin CrottySenior Vice President & General ManagerNetEnrich@ JustinCrotty

Varma KunaparajuChief Technology Officer

NetEnrich@ NetEnrich

Our Cloud Expert

Our Moderator

What We’ll Cover Today Cloud-sanity or Cloud Usage? Our

take on cloud computing. Break IT down

Cut Through the Chaos

Clouds + Closet: Having IT All Your business opportunity

NetEnrich Provides a Better Way For Solution Providers…

To Do More

With LessTo Grow

Profitably10

Traditional IT Outsourcers

People- and process-drivenLow/Zero technology

Contract-oriented

Complete staff outsourcee.g., IBM GS, EDS, CSC, ACS

Large Fortune 500 enterprises

$4 Billion and above revenues

NetEnrich ROCEnabling technology + Expert engineers using ITIL processes

Relationship-oriented

Flexible engagement models

Effective 24/7 Shared Services Model

Midmarket Enterprise-focus

$25M to $4 Billion revenues

IT Tool Vendors

Disjointed tool sets are a means to an end,

Each tool in silos – Inefficient!

Transaction-oriented

Delivery depends on deployment

Bigger footprint and higher TCO

Large Fortune 500 enterprises, little scale

HP Open view, Tivoli, BMC, etc.

We Deliver Technology-Enabled “ROC” Services

People + Process TechnologyTechnology + Process + People

Purpose-built Technology, Process AND People Working 24x7You Will Benefit From

TNS, CSC Cloud Usage Index study2011

33%Want to access

data from any

device

93%Saw one area

of IT improvement

SMBsFace Less WorkforceResistance to Cloud

Adoption

82%Saved money

w/Cloud Adoption

Sixty-five percent

Chose multi-year cloud contracts…Only

25% Of companies expressedmore concern about data securityafter cloud adoption

Business Facts On Cloud Use

IT Channel Challenges With Cloud

Cloud services are a major priority for solution providers in 2012– SME’s and SMB’s are entering cloud projects blindly

What are the sales barriers for cloud?– 69% Cloud security concerns (doesn’t jive w/what the biz end users said in

the CSC poll…only 25% were concerned)– 51% Reliability concerns– 33% Reluctance to outsource to the cloud & setting SLAs

SearchCloudProvider.com study 2012

What’s the real issue?– Fear of losing control of data, IT operation, customers– Risk aversion of IT operators, IT community– COMPLEXITY INTRODUCED WITH MANAGING CLOUDS

ALONGSIDE OTHER IT INFRASTRUCTURE (main reason we think so it needs to be bold & stand out)

IT is Complex – More than Ever Before

Virtualization • Cloud Computing

Remote OfficesBYOD

Seamless ConnectivityAlways on Infrastructure

Internal/External CollaborationContracts

CAPEX/OPEXLicensing

SubscriptionsDisaster Recovery

Asset Management

Operating SystemsVirtualization

CloudNetworking

WirelessMobilitySecurity

Remote AccessCollaboration

Service ProvidersManagement ToolsCompliance Tools

SecurityBackup

Access from Any-WhereRole Based Access Control

Service LevelsGranularity

Performance GuaranteesReal Time Changes

Asset TrackingQuality of ServiceCost Containment

PLETHORA OF OPTIONS

NEW PROCESS REQUIREMENTS

EVER-INCREASING CHALLENGES

Are Midmarket Companies Ready to “Operationalize”?

Adds complexity

to IT infrastructure

Requires

constant evolution

of management and IT processes

Your client’s potential savings can become YOUR overhead

Becomes tough to scale with limited staffIT resources can be expensive

Consistent monitoring and automation

of process is critical

Requires collaboration of

multiple teams spanning security, storage, network

Enter the Virtualization Management Maze

PLANNING AND CONFIGURATIONArchitect an adaptive infrastructureAllocate resources with the right mix of virtual to physicalReconfigure infrastructure to meet changing conditions

SERVICE MANAGEMENTUnderstand the key indicators for the discovery and monitoring of devicesConduct performance analysis, incident management and troubleshootingControl Virtual Manager sprawls and stallsManage multiple software licensesAutomate workload and provisioning to ensure efficient utilization

SECURITY AND REGULATIONSEnsure security for complex virtualized workloads is efficient in a dynamic setting Adherence to Corporate policy and regulatory requirementsFollow QoS, regulatory compliance and policies

NetEnrich Virtualization Services Practice

VMwareVMware ESXi, VI Foundation, VMware VI Standard, VMware VI Enterprise, VMware VDI

Microsoft Hyper-VMicrosoft Hyper-V Server 2008 R2, Microsoft Server 2008 R2 Standard, Microsoft Server 2008 R2 Enterprise, Microsoft Server 2008 R2 Datacenter

Citrix XenCitrix Xen Server Free, Advanced, Citrix Xen Server Enterprise, Citrix Xen Server Platinum

MonitoringServer Availability and PerformanceNetwork Interface Management

Virtual Servers Maintenance and Health Checks

VDI Infrastructure Management

Troubleshooting and Full Remediation

SOP-Based Remediation

Moves, Adds, Changes and Service Requests

Vendor Management

NetEnrich Virtualization Services

• Define optimal portable units for capacity planning• Recommend the right hypervisor vendor, depending on client requirements• Align network and storage connectivity with virtual switches, SAN and NAS• Identify and design phases for server consolidation based on the

business/mission-critical sensitivity of hosted applications

Planning and Configuration

• Define API level integrations with hypervisor fabric• Estimate resource pool for a Virtualized Manager (VM)• Identify resource allocations at an abstract level• Orchestrate workflows in actual provisioning of VM• Conduct dry runs on provisioned VM• Configure monitoring setup /remote console operations • Provide easy interface for Life Cycle Management operations for the VM• Capacity clean up for decommission of VM

Service Management

• Maintain compliance controls• Secure remote access to VM• Secure power operations on VM, which are tracked and recorded • NetEnrich Services Gateway (NSG) integrates with a centralized database

that tracks all events for real-time or later review & audit

Security and Regulations

13

Position Your Business For The Cloud

“Application stacks that exist in cloud environments require constant management for top performance. MSPs can extend their capabilities into the cloud more easily than they think.”Varma Kunaparaju

CTO, NetEnrich

Manage Private, Hybrid and Public Clouds Together

Add and discover your existing cloud deployments to the portal for efficient management.

Discover Instances

Discover all your Instances in deployed in the Cloud and manage them seamlessly with our state of art technology.

ManageInstances

Do you want to manage multiple Clouds? Enter your public cloud credentials in ITOP and start using this as an unified interface across multiple Public Clouds.

Deploy Across Clouds

Launch more Instances in Cloud of your choice with just a few clicks.

Create More Instances

The simplest way to manage your clouds

15

Closet to Cloud – Build Your Managed Services

Onsite Managed Services

VAR plays an important role in hardware sale, deployment as well as management

SaaS and PaaSVAR controls network uptime and performance for business critical SaaS and PaaS solutions

MAP OUT YOUR FUTURE

IaaS CloudsVAR can serve as the private cloud / public IaaS aggregator or integrator

NE IT Platform Business BenefitsACCESS CONTROL

Role based access controlRecorded, auditable user activities

TICKET AND DEVICE PERFORMANCE MANAGEMENT

Custom ticketing toolMaps service delivery process to ticket statusTracks SLAs, changes, remediation steps, etc.

MONITORING AND IT SURVEILLANCE

“Single pane of glass” view of entire datacenter infrastructureDrill down to see virtualized infrastructure health statusLogical grouping of devices

CLOSET TO CLOUD MANAGEMENT

Custom and complete monitoring and management capabilitiesSupports a wide range of OS, network devices, critical applications and middleware

NetEnrich Technology Transforms Service Delivery

MailAlerts Ticketing

System

MonitoringDashboard

NOC

Complete Visibility Via Dashboard Data, Reporting

NetEnrich is the fastest way to increase

your managed service potential.

Case Study

Fortune 100 Gaming Organization

Enterprise Environment

and Challenges

NetEnrich ROC Services

Large IT development team

Minimal IT operations team

60+ games

Architecture / TechnologiesF5 • HAProxy • Nginx • PHP • Tomcat • Memcached • mySQL • Virtualization • etc.

ChallengesPoor documentation

No proactive monitoring of gaming infrastructure

Lack of cloud usage / development / management skills hindering migration to the cloud

Transition plan for 1500+ servers

Expert service architect

Dedicated build and release teamInstitutionalized source code

management

Version control

NetEnrich ROC for 24x7 remote infrastructure managementShared Operations team for monitoring

of cloud gaming infrastructure

Single pane dashboard view of performance and infrastructure around both cloud-based and data center-based games

End-to-end management of critical infrastructure componentsApplications • Databases • Operating System •

Physical Hardware • Load Balancers • Web Servers • Firewall



Case Study


Infrastructure monitoringVPMG alerts, Gomez alerts, validate alerts

MySQL enterprise dashboard

3rd Party watch (Colo-provider, Gomez, CDN, other monitoring solutions, Meta-place)

PO alert coordinationOpen ticket for PO

Open conference bridge call

Update all related stake holders

Follow-up and coordinate with different groups

Dashboard reportingIncident reports

Down time reports

Daily reports

Verify applications availabilityLoadable • Executable • Bug identification

Performance management CPU • System load • RAM, SWAP •

Storage space issues • Syslog analysis

Availability managementWeb tier

Application tier

Database tier

Infrastructure managementSchedule maintenance with DC/Cloud

Distribution channel

Gomez (game performance)

Third party provisioning vendor coordination

Critical Activities



Case Study


Results to Date

1. Streamlined processes allow root-cause alert issues to be isolated in less than 30 minutes

2. Increased applications availability from 85% to greater than 99% through proactive monitoring

3. Consolidated environment from over 1,500 servers to approximately 900, reduced costs with cloud solutions

IT Operations Platform

Secure Access and Compliance Controls

Enterpriseand SME NOCs

Complete Visibility

Private and Hybrid Cloud Management

On Demand RSA Services

TechnicalService Desk

SAVE TIME

ENHANCE IT TALENT

SCALEFASTER

Packaged “Closet” Service Solutions

Easily Transforms

Any IT Operation

NetEnrich’s Remote Operations Center (ROC) Is the Alternative

NetEnrich Is Different, Do More With UsComplete Remote IT OperationsOperate your IT Back Office from a single Remote Operations Center

Enterprise Remote NOC TeamsEnterprise scale and capability for midmarket companies and SMEs

Powerful IT PlatformManage hundreds users, thousands of devices from a single platform

Closet-to-Cloud Infrastructure ManagementManage core infrastructure, network, edge technologies and clouds

7-Years of IT Operations Best Practices Operating procedures, templates and know-how built-in with our services

Contact UsPhone408.436.5900, x2

[email protected]

Websitewww.netenrich.com

Quickly transform the way you manage

technology. Closet to Cloud.