Cloud computing aenc - final

Presentation for AENC April 25, 2014

Presenter

(c) 2014 American Technology Services, Inc. All Rights Reserved.

Basic Concepts – What is Cloud Computing? Trends & the cloud computing paradigm Applications and realities Developing your own cloud strategy


Cloud computing (generally speaking) is: Computing resources that are allocated to

you as needed, when needed …Like having a virtual data center on demand


Outsourcing? Hosted servers? Hosted applications SaaS (Software as a service)


Persistence of instances of a computer versus disposable instances

Pay as you go pricing Metered access, metered use Ability to scale up, ability to scale down


Costs

Expensive to run your own mail server

Expensive to buy and manage your own server of any kind

Need highly reliable systems but don’t have the staff (or money) to make it happen

Ubiquity of cheap Internet access today Virtualization technologies Lots of marketing hype


SaaS = Software-as-a-Service PaaS = Platform-as-a-Service IaaS = Infrastructure-as-a-Service


Source: http://blogs.technet.com/b/kevinremde/archive/2011/04/03/saas-paas-and-iaas-oh-my-quot-cloudy-april-quot-part-

3.aspx


Application setup does not require you to purchase equipment

All software and hardware are “rented” through a monthly fee, or in some cases free

User administrator has control over configuration Data is stored “in the cloud” Self-service …but what about integration across applications?


PaaS and IaaS Major players: Microsoft Azure, Rackspace,

Terremark, IBM Softlayer, Amazon AWS

The shift is away from having servers in your office

Somebody still has to manage it all, though


Security – where is the data? Who has access to it? What protections are given against disclosure? Where’s my Intellectual Property?

Who backs up the data? Does it get backed up?

Integration – how do I move data from one platform to another?

Reliability – What if it’s down? What if I’m down?

Fall-back plans – How do I move to a different vendor?


Everything depends on access – get redundant connections

Rethink applications and licensing traditions IT control questions Watch out for data integration & security

issues How do you control logins? Avoid “cloud sprawl”


It takes time to move large chunks of data over the Internet

Security is only as good as you configure it to be

Authentication and access control are tough issues

Anything in the cloud is inherently slower than having everything in your local network


April 2011 – AWS Reston down for days Jan. 2013 – Dropbox down 16 hours Jan. 2013 – AWS down 49 minutes Feb. 2013 – Office365 down ~1 hour Feb. 2013 – MS Azure down ~12 hours March 2013 – Google Drive down 17 hours Oct. 2013 – Network Solutions down 4 hrs. April 2014 – Constant Contact down ~20 hrs.


Fight for control of the user’s mindshare Basic functions:

Email

Documents and apps (Word, Excel, etc.)

Phone

Data storage

Entertainment too?

Our focus today: office desktop user


Add/change/delete users for email @mycompany.com as needed, when needed

Personal: Gmail, Yahoo mail, Hotmail, AOL

Corporate: Office365, AppRiver, Intermedia, ATS, SilverSky, others

Microsoft: Office365 Google: Gmail Apple: none


Microsoft – Office365 bundle or InTune Google – Postini Apple – none Others: McAfee, Symantec, MXLogic,

MessageLabs, Mimecast


Microsoft: Sharepoint, OneDrive Google: Google Apps Apple: iCloud Dropbox, Box.net Citrix ShareFile


Microsoft: Office365 (Sharepoint) Google: Google Apps Apple: iCloud? Box Dropbox Syncplicity


Microsoft: Lync, Skype Google: Google Voice, Nexus, call from

Gmail, Android patents Apple: iPhone

Corporate VoIP: all the phone companies,

plus iCore, Vonage, Pingtone, many others


MozyPro Axcient Mimecast eVault JungleDisk Others


Cloud manager, cloud broker Less on-site work, much more remote work Importance of help desk and remote support


Users provide their own computer of choice Everybody works off a WiFi connection All applications are hosted elsewhere No capital outlay, entirely mobile and agile No version upgrades to worry about


Dominant players are redefining:

How computing services are delivered

Where computing services are delivered

New bundled cloud-based services built on cloud services are solidifying the positions of the dominant players


CRM functions Tightly controlled configuration Very well developed partner community Robust development environment Key platform partners solidifying their

position (e.g. WorkDay)


1980’s – Minicomputer products (MEI) 1990’s – Client/Server products (iMIS) 2002 – Hosted products (NetFORUM, I4A) 2007 – Microsoft CRM Products (ProTech) 2013 – Salesforce.com products (Fonteva)


SaaS human resources information system Partner network well established Key integration functions

Salesforce

Resumator

PSA SaaS vendors

Payroll vendors


Dell Boomi Jitterbit Snaplogic ItDuzzIt



How to manage n number of Saas/PaaS/IaaS installations to provide:

Single sign-on

Common user account control

Impact on Microsoft’s dominance in the office network --?



1. Define goals and expectations up front 2. Select a strategy for placement of each

system function 3. Evaluate options based on:

▪ Importance to the Organization

▪ Maturity of the offerings

▪ Effort to deploy

▪ Effort to maintain

▪ Cost

4. Let it evolve (c) 2014 American Technology Services, Inc. All Rights Reserved.

Messaging & Calendar File Server Website Accounting System Authentication Print Control Phones

CRM Listserv List Manager Backups Spam Control Antivirus Remote Access (VPN)


Function Placement Maturity

Placement Selection

Ease of Maintaining

Messaging & Calendar

SaaS – High Office365 Very Easy

File Server SaaS – High Office365 Easy

Website IaaS – Low AWS Moderate

Printer Control IaaS – Low On-premises Very Easy

AMS PaaS - Moderate ATS Moderate


Status Quo – On-site

MS Office365 Amazon AWS Hosting Company X

Set-up Cost $ - 0 - $15,000 $2,500 $4,000

Annual Cost $3,000 $38,400 $14-22,000 $18-24,000

Ease of Implementation

n/a Moderate High Low

Impact on Business Operations

Low Moderate Low Low

Effort to Maintain

High Low Moderate Low to Moderate


Email is usually how companies start Plan the migration, understand the costs Add the extra bandwidth

Some obvious benefits:

Cost savings in the long term

Easier to administer, most likely reduced support costs

More reliable, better DR capabilities


AMS test servers on AWS – use and destroy when done

File Server on MS Azure with Remote Desktop Access

Office365, and it’s free to 501(c)3’s that qualify

Salesforce, and it’s free to 501(c)3’s that qualify


Mix-and-match More complicated Much better tailored services


Watch for hidden integration issues (e.g. Outlook plugins)

Understand how to get your data back if you need to

Negotiate the contract terms when possible Your office infrastructure doesn’t go away

completely


Contact: Jeff Chandler, President American Technology Services, Inc. [email protected] 703-876-0300


mailto:[email protected]