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Presented at PAM Summit Krakow Jun 2014
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1© ASL BiSL Foundation
PAM Summit, Kraków, 23 June 2014
Closing the BA Value Circle
Mark Smalley, IT Paradigmologist
„Nič nie je ako sa zdá“
2© ASL BiSL Foundation
Hap
pin
ess
(%
)
Manager
Pro
gra
mm
er
Consu
ltant
Para
dig
molo
gis
t
Work is more fun than fun – Noël Coward[Smalley.I
T]
THE SERVICE MANAGEMENT
INAUGURAL CONGRESS
IT Paradigmologist
3© ASL BiSL Foundation
• Outcomes• Paradigmology• Scope• Relationships• BIM & BiSL• Framework fetishism• Cultural sensitivity
Content
4© ASL BiSL Foundation
Outcomes
Sukces ma wieju ojców, porazka jest sierota
Success has many fathers, failure is an orphan
5© ASL BiSL Foundation
Source: olivergeary.deviantart.com
6© ASL BiSL Foundation
There’s no value in changeOnly potential value
Who realizes value?
7© ASL BiSL Foundation
Source: Paul Wilkinson, www.abcatwork.nl
pl: Debile
8© ASL BiSL Foundation
Source: Hugh Mac Leod, www.gapingvoid.com
9© ASL BiSL Foundation
“Our new IT system is beautiful but you just can't use it“
“It takes us five times longer than with the old system”
IT in real life
7.6% productivity loss due to IT issues (120 billion PLN)
almost half of which due to poor use Univ. Twente, 2012, ‘Ctrl-Alt-Del’ (Dutch)
10© ASL BiSL Foundation
Do you just build cars?
Or get drivers from A to B?
11© ASL BiSL Foundation
Paradigmology
Ucz się ucz, bo nauka to do potęgi
klucz
Keep learning, because knowledge is the key to
power
12© ASL BiSL Foundation
Demand-Supply-Use
UserOrg Demand
Supply
Use
InfoSyst
ITOrg
Realize actualvalue
Identify requiredvalue
from I&T
DevelopIntegrateDeploy
Run
Deliver potential
value
13© ASL BiSL Foundation
Scope
Kropla do kropli i będzie morze
Drop after drop, there will be an ocean
14© ASL BiSL Foundation
PM’s concern: scope
Change project
Incremental change
Current situation
Desired situation
15© ASL BiSL Foundation
Current situation
Desired situation
Application
Presentation
Session
Transport
Network
Data link
Physical
Religion
Politics
Money
• Architectural principles• Design• Applications• Data• Software
• Infrastructure (devices, networks, servers)• Data• Software• Hardware
• Procedures & instructions for usage, operation, maintenance
• Values, mission & vision
• Products & services
• Structure• Goals• Funding
• Partners & suppliers
• People• Habits &
attachments• Knowledge & skills• Roles, rights &
responsibilities
• Processes & activities
• Relationships & agreements
• Information• Workspace &
facilities
16© ASL BiSL Foundation
Current situation
Desired situation
What’s in scope?What’s out of scope?
17© ASL BiSL Foundation
Relationships
Kto sie czubi, ten sie lubi
Those who argue, like each other
18© ASL BiSL Foundation
source: theworkplacetherapist.com
What do IT People think about Business people?
• Don’t know what they want• Are always changing their mind• Won’t take responsibility• Are never satisfied• Blame us for everything
19© ASL BiSL Foundation
What do Business People think about IT people?
• Are bureaucratic and slow• Can’t communicate in normal language • Think that they know what we want • But don’t have a clue what we need• The last people we want to call
20© ASL BiSL Foundation
“I don’t want questions, I want solutions!”
Charles Araujo, President Elect, itSMF USA
“Talk benefits, costs and risks.” John Krogh, Managing Partner, SMArt
“I’m entitled to IT!” Hank Marquis, Practice Director, Global Knowledge
Business expectations
21© ASL BiSL Foundation
Seek first to understand, then to be understood.
Stephen Covey
Seek first to understand ‘Business Information Management’.
Mark Smalley
Dealing with the Business
22© ASL BiSL Foundation
BIM & BiSL
Baba z wozu koniom lzej
When the woman gets off the wagon, horses have an easier time
23© ASL BiSL Foundation
Business Information Mgmt
23
• Decide how I&T can help your business survive and succeed
• Delegate the T to the IT provider
• Organize the I
• Ensure effective and efficient use of I&T
24© ASL BiSL Foundation
Informationstrategy
I-organizationstrategy
Functionalitymanagement
Management processes
Use management
ConnectingProcessesStrategic
Level
Connecting
Processes
Operational
Level
• Decide how I&T can help your business survive and succeed
• Delegate the T to the IT provider
• Organize the I
• Ensure effective and efficient use of I&T
BIM & BiSL
2
1
34
1
2
34
25© ASL BiSL Foundation
Planning and resourcemanagement
Financialmanagement
Demandmanagement
Contract management
Use management Functionality management
Information strategyI-organization strategy
Connecting processes – operational
level
Changemanagement
Transitionmanagement
End usersupport
Business datamanagement
Operational supplier
management
Specifyinformation requirements
Design non-automated
informationsystems
Prepare transition
Review and testing
Establishbusiness process
developments
Establish information
chain developments
Establishtechnologicaldevelopments
Management
Processes
Connecting processes –
strategic level
Informationcoordination
Strategic user relationship management
Strategic supplier
management
Define I-organization
strategy
Strategic information
partnermanagement
Informationlifecycle
management
Informationportfolio
management
BiSL (2012 edition)Str
ate
gic
Managin
gO
pera
tional
26© ASL BiSL Foundation
Business Information Services Library – BiSL®
Outcomes• Police Force:
Better policing of persistent offenders• Public organization:
More efficient management of information• Insurance company:
Improved enterprise agility
• Process model for BIM• Implementation
guidance• Examples of use• Recognized by ITIL®,
COBIT® etc.• Foundation level
training• Multiple choice exam• Owned by non-profit
ASL BiSL Foundation
27© ASL BiSL Foundation
Framework fetishism
Jeden lubi grac na skrzypcach,
a drugi jak mu nogi smierdza
One man likes playing violin,
and the other when his feet are smelly
28© ASL BiSL Foundation
UserOrg Demand
Supply
Use
InfoSyst
ITOrg
Realize actualvalue
Identify requiredvalue
from I&T
Deliver potential
value
Demand & Use
29© ASL BiSL Foundation
Evolution of multi-disciplinary approaches
BUSINESS
AD/AM ITSM
Agile
Dev
Ops
?
Development ofnew releases =intended value
Deployment of new releases = potential
value
Use of IS = actual value
30© ASL BiSL Foundation
ITILASL
Positioning BiSL
ArtifactLifecycle phase Business Information IT Services
Appl / Infra
Architecture & Design
Realization & Implementation
Operations & Support
BiSL
TOGAF BABOK
COBIT
DSDM / PRINCE2 / PMBOK
31© ASL BiSL Foundation
Paper BABOK & BiSLIIBA-NL & ASL BiSL Foundation
BABOK Solution Components
Business policies and business
rules
Business processes to be performed and
managed
People who operate and maintain the
solution, including their job functions
and responsibilities
Structure of the organization,
including interactions
between organizations, its customers and
suppliers
Software applications and
application components used in the
solution
Architecture & Design
Realization & Implementation
Operations & Support
BABOK
info
rmati
on
man
ag
em
ent
an
d
use
of
info
rmati
on a
nd IT
people
and
st
ruct
ure
of
bu
sin
ess
in
form
ati
on
m
an
ag
em
ent
dem
an
d m
anagem
ent
BiSL
BiSL
BiSL
32© ASL BiSL Foundation
Cultural sensitivity
Co kraj to obyczaj
Each country has its own tradition
33© ASL BiSL Foundation33
Source: www.businessinsider.com/communication-charts-around-the-world-2014-3
34© ASL BiSL Foundation
BA,• You are a project junkie• You’re scared of organizational change• You don’t have a clue what the users
actually do• Change this attitude now or you’ll be out of
work
35© ASL BiSL Foundation
BA, • Expand your focus
and influence• Include the whole
information lifecycle• Use BiSL guidance
to understand ‘BIM’
PM, make scope explicit:• Information system• IT organization• Business organization• Business
responsibilities• Use / value realization
36© ASL BiSL Foundation
Komu pora, temu czas!
• Newsletter: at www.aslbislfoundation.org• Twitter: @aslbisl• LinkedIn: ASL BiSL Foundation (EN & NL)• Facebook: ASL-BiSL-Foundation
Polish Ambassador: [email protected]
www.linkedin.com/in/miroslawdabrowski
Mark Smalley: [email protected]
www.linkedin.com/in/marksmalley
@marksmalley
Mirosław Dąbrows
ki
37© ASL BiSL Foundation
http://www.mindmeister.com/356768604http://www.mindmeister.com/356025478
ASL & BiSL mind maps