D. Mangalagiu 1

ENTREPRISE SOFTWARE OVERVIEW

SUPdeCO - PCM - English Track

October 2008

PROF. DIANA MANGALAGIUMANAGEMENT AND STRATEGY DEPARTMENT

D. Mangalagiu 2

Enterprise software definition

Any software used by an enterprise (corporation, government agency,

school, not-for-profit, etc...) regardless of size.

Enterprise software does not include:

Entertainment

Personal

Productivity software

(games, word processors, spreadsheets, accessories, etc...)

D. Mangalagiu 3

Software classificationConsumer ($100 Billion Industry) Enterprise ($200 Billion Industry)

Target Market:

 > Home Users

Target Market:

 > Large Corporations

 > Small to Medium (SME) Sized Corporations

 > Government Agencies

 > Not-for-Profits

Examples:

 > Email

 > Games

 > Personal Finance

 > Spreadsheets

 > Word Processing

 > Internet Browsers

Examples:

 > Accounting

 > Customer Relationship Management (CRM)

 > eCommerce

 > Enterprise Resource Planning (ERP)

 > Supply Chain Management (SCM)

 > Human Resources (HR)

Market Characteristics:

 > $100 Billion Per Year

 > Dominated by a few vendors

 > Easy to Use

 > Inexpensive

Market Characteristics:

 > $200 Billion Per Year

 > 10,000 plus vendors (and growing)

 > High sales and marketing costs

 > High number of purchase failures

 > Products range from simple to complex

 > Prices range from inexpensive to expensive

D. Mangalagiu 4

Enterprise information capital

Pipeline management

Product analytics

Product Development

(ERP)

Sales Forecast

CRM analytics

Customer management

Demand planning

Supply chain analytics

Supply chain

(ERP)

Financial consolidation

Accounting and financial analytics

Financial management

Compensation planning

Workforce analytics

Strategic planning

Activity-based management

Budgeting and forecasting

Scenario planning

Project management system

CAD / CAM

Customer relationship management (CRM)

Supply chain management (SCM)

Manufacturing requirements planning (MRP)

Financial management (ERP)

Benefits management

Performance management

Dynamic simulation

Businessanalytics

applications

Transactionprocessingapplications

Productmanagement

Customermanagement

Operationsmanagement

Human resources

Financialmanagement

Strategicmanagement

Information capital applications

D. Mangalagiu 5

Enterprise information capital

Technology infrastructure

Centralized computer system

Desktop computing

Data warehousing

Wide area data / Voice networks

Help-desk support

Application development and maintenance

D. Mangalagiu 6

Top Software Companies by Sales1. Microsoft Corporation (MSFT)

2. IBM Software

3. Oracle Corporation (ORCL)

4. SAP Aktiengesellschaft (SAP)

5. Computer Associates International, Inc. (CA)

6. PeopleSoft, Inc. (PSFT)

7. Siebel Systems, Inc. (SEBL)

8. SunGard Data Systems Inc. (SDS)

9. Compuware Corporation (CPWR)

10. BMC Software, Inc. (BMC)

D. Mangalagiu 7

Accounting and Finance Account Activity Analysis

Accounts Payable

Accounts Receivable

Billing and Invoicing

Budgeting, Financial Planning and Analysis

Consolidation Statements and Performance

Reporting

Contract Management

Currency and Foreign Exchange

Management

Electronic Funds Transfer

Fixed Asset Management

Integrated Accounting Solutions

Integrated Financial Management Solutions

Inventory Accounting

Investment and Portfolio Management

Job Costing

Payment, Clearing and Settlement Systems

Payroll and Personnel Accounting

Purchasing

Quotation, Order Entry and Order Processing

Risk Management

Tax Preparation and Reporting

Time and Billing

D. Mangalagiu 8

Top accounting software solutions• Over 300 legitimate accounting software solutions available in the marketplace today to

meet the needs of the Middle-Market market• Also hundreds of more accounting software solutions• Almost each one offers unique features and capabilities that are to be commended,

admired, and sometimes applauded• The vast majority also suffer from glaring weaknesses and shortcomings

Only a handful offer a proven and complete solution. These products all share the following

attributes: 

* Good clean, stable code

* Good underlying technology

* Good company behind the product, including good leadership

* Good financial reporting capabilities

* A sizable customer base

* Good customization capabilities

* A well-developed and knowledgeable VAR channel

* Good breadth of modules

* Well-developed offering of third party add-on products

* Minimal amount of missing features

* No significant problems (such as missing modules, etc)

D. Mangalagiu 9

Top accounting software solutionsCompanies with up to $5 million in revenue 

• BusinessVision 32 (Softline Software)

•  BusinessWorks Gold (Best Software)

•  ePeachtree (Best Software)

•  MYOB (MYOB Software)

•  One Write Plus (Best Software)

• Oracle Small Business Systems (NetLedger)

•  Peachtree Complete Accounting (Best

Software)

•  QuickBooks Online (Intuit)

•  QuickBooks Pro / Premier (Intuit)

•  Simply Accounting  (ACCPAC International)

Companies with $2 million to $50 million 

• ACCPAC Advantage Series (ACCPAC

International)•  ACCPAC Pro Series (ACCPAC

International)•  BusinessVision 32 SQL (Softline Software)•  Great Plains (formerly Dynamics) (MS

Business Solutions)•  Macola Progression (Exact Software)•  MAS 90 & MAS 200 (Best Software)•  Navision (formerly Attain and Financials)

(MS Business Solutions)•  Platinum for Windows by Best (Best

Software)•  Solomon IV (MS Business Solutions)•  SYSPRO (formerly Impact Encore) (SysPro

USA) TRAVERSE (Open Systems)•  Visual AccountMate (Softline Software)

D. Mangalagiu 10

Accounting software features: examples

254 Accounts Payable Vendor Master File Supports One Time Vendors255 Accounts Payable Vendor Master File Automatically Assigns New Vendor Number256 Accounts Payable Vendor Master File Supports User Defined Numbering Convention257 Accounts Payable Vendor Master File Change Vendor ID Number:258 Accounts Payable Vendor Master File Change Individual Vendor ID259 Accounts Payable Vendor Master File Mass Change Vendor ID Numbers260 Accounts Payable Vendor Master File Automatically Updates Transaction Files261 Accounts Payable Vendor Master File Consolidate Vendor Files262 Accounts Payable Vendor Master File Identifies Vendor Type263 Accounts Payable Vendor Master File Supports Foreign Addresses264 Accounts Payable Vendor Master File Supports Contract Employees:265 Accounts Payable Vendor Master File Process Through Accounts Payable266 Accounts Payable Vendor Master File Process Through Payroll267 Accounts Payable Vendor Master File Process Federal Withholding in A/P268 Accounts Payable Vendor Master File Process State Withholding in A/P269 Accounts Payable Vendor Master File Vendor Master File Supports:270 Accounts Payable Vendor Master File Single Order-From Contact271 Accounts Payable Vendor Master File Multiple Order-From Contacts272 Accounts Payable Vendor Master File Single Ship-From Contact273 Accounts Payable Vendor Master File Multiple Ship-From Contacts274 Accounts Payable Vendor Master File Multiple Pay-to Contacts

D. Mangalagiu 11

Manufacturing and process management Calibration Management

(Metrology) Capacity Requirements Planning Data Reduction Distribution Management Enterprise Resource Planning Equipment Maintenance and

Management Factory Automation Factory Data Collection Inventory Management Machine Tools Machine Vision Maintenance, Repair and

Operating Supplies (MRO) Manufacturing Automation Protocol Manufacturing Execution Systems Manufacturing Simulation

Integrated Manufacturing Solutions Material Requirements Planning (MRP) Materials Manufacturing Numerical Control (NC) Operations Planning Plant Maintenance and Service Process Control Product Information Management (PIM) Product Service Production Planning Production Scheduling Quality Control Reliability Modeling and Analysis Shop Floor Control Test Development Test Information Integration Test Simulation Work Load Control

D. Mangalagiu 12

Manufacturing and process management

• Accolade by Sopheon• ACCPAC Pro Series Manufacturing by ACCPAC International Inc.• Axalant by Eigner+• Baan PDM by Baan• CLC-MRP Manufacturing Management System by Command Line Corp• Collaborative Product Innovation by Centric Software• EASE Version 5.0 by Ease, Inc.• eMatrix by MatrixOne• Innovator by Aras • J.D. Edwards Manufacturing Management by JD Edwards• Macola ES Manufacturing by Exact Software North America• Oracle Manufacturing by Oracle• Product Collaboration by Agile Software• Pro/ENGINEER Wildfire by PTC• PolyCAPP® Manufacturing Process Management by Polyplan Technologies• SAP PLM by SAP• Smart Solutions by SmarTeam• UG/Manager by UG Solutions• Work Manager by CoCreate

D. Mangalagiu 13

Sales and Marketing Contact Management Customer Relationship Management (CRM) Demographics Email Campaign Management Enterprise Marketing Automation Market Research Marketing Management Media Asset Management Media Planning and Buying Mobile Field Sales Partnership Management Product Configurators Revenue and Pricing Management Sales Analysis & Reporting Sales Force Automation Sales Management Telemarketing

D. Mangalagiu 14

Customer Relationship Management

• CRM involves a single integrated application, that provides effective and

consistent management of prospects and customers, regardless of where the

interaction takes place.

• CRM systems typically include information acquired from sales, marketing,

customer service, and support which is captured and stored in a central database

and is often integrated with accounting and manufacturing systems.

• Most CRM products are offered as pieces of an overall CRM solution, with

separate modules for sales, marketing, and service.

• Others combine all of the key components of business management - even

"back office" functions like collections, shipping, inventory and sales order

processing - into one application.

D. Mangalagiu 15

Customer Relationship Management

• ACCPAC eCRM by ACCPAC• Achiever CRM by Achiever Software• Aspect Contact Server by Aspect Communications • BaanService by Baan • Blue Martini Relationship Marketing by Blue Martini Software• Clientele by Epicor Software Corporation• CRM Central by Avaya • E.Piphany Completes E.6 Suite by E.piphany• e-Synergy by Exact Software North America• ESP 3.7 by CustomerSoft• Infinium CRM by Infinium Software• Microsoft Business Solutions CRM by Microsoft Business Solutions• Onyx Software CRM by Onyx Software • Oracle IVR Integrator by Oracle Corporation (and Oracle Small Business Suite)• PeopleSoft Customer Relationship Management by PeopleSoft• Pivotal CRM by Pivotal Corporation • Siebel Service by Siebel Systems, Inc.• SYSPRO Customer Relationship Management (CRM) by SYSPRO• SalesLogix CRM by Interact Commerce Corporation

D. Mangalagiu 16

Human Resources Management

Applicant Tracking

Benefits Administration

Employee Self-Service Software

Health and Safety

Human Resource Management

Integrated Human Resources Utilities

Personnel Administration

Professional Services Administration

Recruiting

Time & Attendance

Travel Management

D. Mangalagiu 17

Human Resources Management

• ACCPAC HR Series by ACCPAC International Inc.• AGRESSO Human Resources by Agresso Americas • clickXG by Peopleclick• ERM 3 by Workbrain Inc• HarrisData Human Resources Management by HarrisData • HR Self-Service by Workscape • Human Time® by Nevum• J.D. Edwards Workforce Management by JD Edwards • Microsoft Business Solutions Human Resource Management by Microsoft Business

Solutions • Next Dimension HRMS by Tesseract Corporation• Payroll and Human Resources System by Genesys Software • PeopleSoft by PeopleSoft Corporation • People-Trak HRIS Suite by People-Trak• TempoSoft Workforce Management by TempoSoft • UltiPro Workforce Management by Ultimate Software Group • Workforce Central™ Suite and HRMS by Kronos Incorporated• Workbrain Workforce Management by Workbrain

D. Mangalagiu 18

Data administration and Collaboration

Groupware and Collaboration

Chat and Discussion Systems

Collaborative Tools

E-mail Clients

Group Calendars

Integrated Groupware Solutions

Newsgroup Management

Resource Scheduling

Web and Video Conferencing

Workflow Automation

Data Storage and Retrieval Tools

Data Quality

Data Warehousing

Database Administration Tools and Utilities

Migration Tools

Hierarchical and Network Databases

Object-Oriented Databases

Relational Databases

D. Mangalagiu 19

High-end and ERP solutions

High-end or ERP solutions possess additional attributes:

* Manufacturing Solution

* Supply Chain Solution

* Human Resources Solution

* E-Commerce Solution

* CRM Solution

* High-End Database Solution (SQL server, Oracle, IBM DB/2, etc)

* Workflow Features

D. Mangalagiu 20

High-end and ERP solutions

Companies with $500 million and up in revenue (ERP solutions)

• BAAN ERP (Invensys PLC)

•  e (Epicor Software)

•  JBA System 21 (JBA International)

•  Lawson Enterprise 400 (Lawson Software)

•  MAS500 (formerly MAS500) (Best

Software)

• Navision Axapta (Navision Software)

•  One World (J. D. Edwards)

•  Oracle Financials (Oracle)

•  PeopleSoft (PeopleSoft)

•  SAP R/3 (SAP)

Companies with $50 million to $1 billion 

• ACCPAC Advantage Series (ACCPAC

International)

•  ACCPAC Executive Series (ACCPAC

International)

•  Axapta (MS Business Solutions)

• e (Epicor Software)

•  Great Plains (formerly eEnterprise) (MS

Business Solutions)

•  MAS500 (Formerly MAS500) (Best

Software)

•  Macola ES (Exact Software)

•  Navision (formerly Attain and Financials)

(MS Business Solutions)

•  SYSPRO (Formerly Impact Encore)

• (SysPro USA) Solomon IV (MS Business

Solutions)

D. Mangalagiu 21

Non profit organizations solutions

Companies with $1 million and up in revenue 

• Advantage NonProfit (MIP / Best Software)

•  American Fundware (Intuit)

•  Financial Edge (Blackbaud)

•  Fund Accounting for Windows (Cougar Mountain

Software)

•  NPS Intro (MIP / Best Software)

•  NPS Pro (MIP / Best Software)

•  Peachtree Complete Accounting NFP (Peachtree

Software / Best Software)

D. Mangalagiu 22

Useful links

• http://www.capterra.com/

• http://www.2020software.com

• http://www.softwareuncovered.com

• http://www.softselect.com

• http://www.accountingsoftwareworld.com

• http://www.manufacturing.net

• http://www.cnet.com and http://www.search.com