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Winning in the Facebook Era The business and cultural changes every Facebook developer must understand Clara Shih 8 April 2009 “This book recognizes that we’ve come to a place where people can represent their real identity—and use the social filters on the Web to connect with the world around them.” —Sheryl Sandberg Chief Operating

Clara Shih Slides: April Facebook Developer Garage

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Page 1: Clara Shih Slides: April Facebook Developer Garage

Winning in the Facebook Era

The business and cultural changes every Facebook developer must understand

Clara Shih8 April 2009

“This book recognizes that we’ve come to a place where people can represent their real identity—and use the social filters on the Web to connect with the world around them.” —Sheryl SandbergChief Operating Officer, Facebook

Page 2: Clara Shih Slides: April Facebook Developer Garage

TheFacebookEra.com

Trusted forum and template for online ID

Photos and interests

Demographics

Employer, school, city

Friends

Socially acceptable!

Page 3: Clara Shih Slides: April Facebook Developer Garage

TheFacebookEra.com

World Wide Web of People

Page 4: Clara Shih Slides: April Facebook Developer Garage

TheFacebookEra.com

As a result, user expectations have changed

Expected due diligence

Personalized interactions

Transitive trust

Page 5: Clara Shih Slides: April Facebook Developer Garage

TheFacebookEra.com

Inventing new modes of communication

Casual

But emotional

Foster weak ties

Capture long tail

Page 6: Clara Shih Slides: April Facebook Developer Garage

TheFacebookEra.com

My app: Faceconnector (originally Faceforce)

I realized Facebook is CRM

Page 7: Clara Shih Slides: April Facebook Developer Garage

TheFacebookEra.com

Recruiting Example: Jobs4MyFriends

Employee referrals are one of the best ways to source candidates

Page 8: Clara Shih Slides: April Facebook Developer Garage

TheFacebookEra.com

Q&A email [email protected] page facebook.com/thefacebookera

my book available today