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Progressive Design-Build Delivery of Multiple, Complex Utility Infrastructure Projects: The City of Tampa’s Utility Capital Improvement Projects
Florida Chapter of APWA2012 APWA Annual Meeting and Trade Show
Tampa, FloridaApril 3, 2012
Background: What is UCAP?
Utility Capital Improvement Projects
§ Series of progressive design/build projects working under a single program management umbrella
§ $110 million, five-year program§ 25 individual water, wastewater, and stormwater
projects§ Scope of work included program management,
permitting, design, construction, MOT, and public involvement
Background: UCAP Goals
l Improve service reliabilityl Improve water pressurel Reduce pipe breaks
l Improve water quality (Tampa Bay)l Improve safety and fire protectionl Stimulate local economyl Encourage W/MBE involvement
100 Year Old Water Main Downtown Tampa
Background: UCAP By the Numbers
l 657,000 staff hours booked on UCAP l 112,000 total LF of pipeline installedl 59,000 LF of installed pipe 6 through 36 inches in diameterl 53,000 LF of installed pipe greater than 42 inches in diameterl 51,000 website hits through December 2011l 5,400 LF of pipe installed via trenchless technologyl 530 public involvement calls received l 400 valves installedl 235 project updates issuedl 120 media alerts sentl 100 plus fire hydrants installedl 25 stand-alone projects
Progressive Design BuildBenefits: City of Tampa
l Focused Team (5 years)l Single point of Responsibility and Accountability
§ Management§ Design§ Construction§ Safety and Health§ Public Outreach
l Project Flexibility (Design and Construction)l Guaranteed Maximum Price (GMP) – open-book
transparency§ $2.5 million in returned savings
Benefit: Focused Team Qualifications Based Selection
Benefit: Single Point of Responsibility
PROGRAMMANAGEMEN
TTier 1
CONSTRUCTIONTier 3
DESIGN
Tier 2
Benefit: Single Point of Accountability
Example, Safety….
l Accumulated over 657,000 man-hours l 1 OSHA Recordable & No DART incidents in 2011 l 3.1 OSHA recordable for programl 1.2 OSHA DART rate for programl Hazards: up to 18 feet deep excavation, low overhead power
lines, many unidentified underground utilities, limited work spaces with large equipment
Benefit: Flexibility (Design)12th St. Force Main
29th St. WM Design accelerated to allow construction with 12th St. FM
Benefit: Flexibility (Construction)19th St. Water Main
Benefit: Flexibility (Add-On Projects) York St. Project
l The York Street project provided capacity for present and future stormwater drainage.
l A new 20 ft X 10 ft stormwater storage vault and drain was installed, which will help protect water quality in Tampa Bay
l York Street construction also included new stormwater pipelines, an associated stormwater water quality pump station, and an outfall structure.
York Street Construction 20FtX10Ft Box Culvert
Open for Business….
Benefit: Unique Construction Capabilities
l 47 Trenchless Crossings for total 5,400 LFl 2,300 LF of Microtunnel Crossingsl 800 LF of Horizontal Directional Drill Crossings l Low Profile Construction Equipment with
Maximum height of 20 Feet to protect low arching tree canopies
l Used more than 45,000 tons of crushed concrete for road base material in lieu of lime rock base saved the City $135,000
l By recycling 27,000 tons of asphalt which ultimately saved the City $54,000
l $200,000 Realized Savings!
Benefit: Sustainable Construction Techniques
Lessons Learned: What you see is not always what you get!
Lessons Learned: Third Party Backup Utility Locates Minimizes Surprise
Lessons Learned: Standardize Construction Equipment
Lessons Learned: Shared Risks
l Include Contingencies in Contract§ Unforeseen Site Conditions
l Include Allowances in Contract § Soils and/or Groundwater
Shared Risks = Shared Savings
Final Thought…..Monthly Leadership Meetings
Program involved interactions with:
l 15 Internal City Departmentsl 8 Separate Permitting Agenciesl 7 Unique Funding Sourcesl Joint City-County Projectsl Political, Business, and Residential Entities
Monthly Partnering Sessions = No Surprises!!!
Public Outreach
Effective public outreach is essential to program successl Vision
§ Better relationship with community after the project(s)
§ No calls to elected officials or senior staffl Approach
§ Communicate with the “same message”§ Anticipate challenges and mitigate in planning
and design (including specs) when possible§ Address at “street level” to avoid escalation§ Customize activity for start-up, design and
construction
Talking with stakeholders before the issue minimizes the issue…
and allows the team to create win-win solutions, not focus on “the fix”
Understanding program issues provides communication framework
l Treesl Very tight work areasl Impacts to public events/venuesl Traffic impactsl Business and property accessl “NIMBY,” neighborhood concernsl Noise, dust, inconvenience l Public and worker safetyl Field emergenciesl Coordination between projects
Managing construction and communication downtown
Managing construction and communication in residential areas
Public outreach fundamentals: start-up
l Program Logol Identify stakeholdersl Media trainingl Identify spokesperson, other team membersl Presentationl Contact log/hotline
Public involvement tools: website, inspectors & hotline
Program-wide communications ensure consistent and effective outreach for all projects
l Design phase§ Key messages§ Project fact sheets,
Q&A§ Program website§ Stakeholder meetings§ Issues matrix
l Construction phase§ Field
Communications Manual
§ Media alerts§ Door hangers§ VMB’s§ Weekly updates§ Field Ambassadors§ Neighborhood
meetings
Program-wide communications ensure consistent and effective outreach for all projects
Tools during construction
Plan around special events
A simple thank you goes a long way
Be a community partner to create stronger communities
Over 400 bikes distributed to schools and families in East Tampa!
Lessons learned
l Emergencies will happen, have a crisis communications plan available
l Anticipate and proactively address issues throughout program
l Proactive communication “takes the edge off”l On the ground response is the single most
important PR you can dol Interaction of the entire team is required on a daily
basisl Acknowledge their pain, do what you say you will
do, and always say THANK YOU!
Consistent communications from design through construction will gain public support
“I just wanted to compliment you and your team for one of the most organized projects I've ever seen. Your work is impressive! ” Best regards, M. Lisa Shasteen, Esq.President & CEO
Public Outreach Metrics…….94% Reduction in Complaints!
Economic Benefits
Direct Economic Benefits: Key Financial Metrics
l Cumulative Program Value $110 Ml W/MBE Program 11.7%l Returned Savings to the City $2.5 Ml Jobs created 2,300l Estimated Economic Benefit $220 M
Primary UCAP Goals Achieved!!!
l Improve service reliability l Improve water pressure l Reduce pipe breaks l Improve water quality (Tampa Bay) l Improve safety and fire protection l Stimulate local economy l Encourage W/MBE involvement
Other Benefits
l Reduced Roadway Flooding l Environmental Remediationl Neighborhood Improvements
– Streetscape and Property Valuesl Good Will!!!
A phone call was received from Brad Latourrette, a motorist calling to express his appreciation for C.J.'s (Garney Construction) assistance. Mr. Latourrette wanted to make CH2MHILL aware of his kindness and his help with his vehicle problems.
Maricelle VenegasQCAusa
“You and your team have been absolutely terrific during these construction projects. Your promptness and attention to our residents’ concerns has made our job a whole lot easier and most certainly reduced the discomfort they may have felt during the construction. Thank you for your professionalism and caring while working here.”
Michelle, Ed and Cindy Michelle Van LoanEast Tampa DevelopmentEconomic and Urban Development Department
Satisfied Customers….
“For the past 4 weeks your construction crew have been working tirelessly putting new pipes down. I have to inform you that Mr. Andrew Ozolnieks, the crew coordinator is a wonderful person. He came in on the first day before the construction started in front of our business to inform us of the process and how long it would last and left his business card in case any inconvenience should arise. He even went further to find out from us each Wednesday what our schedule will be for our clients who usually come in on Fridays to visit their love ones. Mr. Ozolnieks always make sure the crew is on time every Friday to enable our clients to get in and out without any problem during the visitation time frame. He is very devoted to his job, even getting our schedule before taking a few days off and letting the crew know what is required of them to accommodate us.” Thanks, Paulette ThomasWilson Funeral Home
“I just wanted to compliment you and your team for one of the most organized projects I’ve ever seen. Your work is impressive!”
Best regards,
M. Lisa S hasteen, E sq.President & CEO
Discussion
UCAP Contacts
Theresa B. Meyer, PEUCAP Program ManagerCity of [email protected]
Randy Houston, PEConstruction ManagerCH2M Hill Constructors, [email protected]
Wendy NeroPublic Outreach ManagerCH2M [email protected]
Robert H. Garland, PEProject Director/DesignGreeley and [email protected]
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