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SYN230 Building successful clouds based on Citrix Consulting methodology
Priyadarshan KetkarSr. Cloud Architect, Worldwide Cloud Services
Business, Technical and Operation Success for the Cloud
© 2014 Citrix. Confidential.2
Tweet about this session with hashtag #SYN230 and #citrixsynergy
© 2014 Citrix. Confidential.3
About Priya
Worldwide Cloud Services team
Go-To-Market and cloud strategy since 2008.
Previously, Savvis Symphony VPDC
Connect on www.linkedin.com/in/priyaketkar
Twitter @cloudmight
© 2014 Citrix. Confidential.4
250+ Large Scale
Production CloudsIn Deployment
Production siteswith over
40,000+Servers per Region
Service Providers | Telcos
Web 2.0
Enterprise | Education | Government
© 2014 Citrix. Confidential.5
Citrix Consulting Services Methodology
2Assess
4Deploy
3Design
5Monitor1Define
Are you ready to Launch?Cloud Architecture Lifecycle – The Bigger Picture
© 2014 Citrix. Confidential.7
Architecture Lifecycle
Sustain
Architect Implement
I quattro libri dell'architettura, Andrea Palladio
DeployComputeNetworkStorageApplications
Capacity
Availability Scalability
Performance Security
Cloud Services
Design
© 2014 Citrix. Confidential.8
Sample Cloud Services
Internally Hosted“On premise”
SpecializedWorkloads
GeneralWorkloads
“Off-premise”Externally Hosted
CustomerPoint Of View
“Cloud-era”
“BootStrapped”
“Custom”
“Traditional”
Private IaaS, STaaS, Any-Any
Public IaaS, STaaS, Any-Any
Daa
S
WebScale
Bare Metal
Saa
S
Paa
S
Des
ktop
s
App
s
Paa
S
Bare Metal
WebScale
© 2014 Citrix. Confidential.9
Success LayersBusiness, Technology and Operations Layers
Time
ResourcesGuidance
Handoff
Operations
Technology
Business
© 2014 Citrix. Confidential.10
Business LayerFocus on Business Goals / Objectives / Use Cases
Resources
Time
Cloud Services Accounts
Self Service
Monetization
Service Catalog Integrations
© 2014 Citrix. Confidential.11
Business Layer Best Practices
• Three to Five Customer Value goals -> use cases
• Involve customers early in Beta program
• Design back office integrations early
• Phased approach to Implementation
• Do not create dependencies based on product futures/roadmap
• Have a plan for running on your ownBusiness
𝛽
© 2014 Citrix. Confidential.12
Technology LayerTransforming from Infrastructure to On-Demand Cloud services
Time
Resources
DeliveryAccess
Abstraction Automation
Control
Infrastructure
© 2014 Citrix. Confidential.13
Technology Layer Best Practices
• Infrastructure design to support workload types
• Migration tools
• Be realistic in Infrastructure requirements, use vendor validated design
• Simple Infrastructure based on capacity pods.
• Loose coupling to legacy back office systems
• Monitoring and Management requirements are clearly articulated to Operations team
Technology
© 2014 Citrix. Confidential.14
Operations LayerFocus on Autonomic Operations
Time
Resources
Support
MonitoringMeasurement
NOC Maintenance
Ops-as-a-Svc
© 2014 Citrix. Confidential.15
Operations Layer Best Practices
• Ensure smooth operations transition
• Provide integrated view of cloud with legacy
• Conduct training and review operations procedures
• Invest in utilities and scripts development for “autonomic” operations
• Services level agreements are realistic
• Operations as a Service to increases customer visibility into their cloud resources
Operations
© 2014 Citrix. Confidential.16
Example Cloud Success Deliverables
BusinessService DescriptionService CatalogPriceBookOn-Boarding processBilling ReportsUser Documentation
TechnologyCloud AutomationInfrastructure DesignAD IntegrationBilling feedOS TemplatesScheduling services
OperationsNOC DashboardEscalation ProcessManagement AlertsCloud Tenant EventsMonitoringInstrumentationMaintenance
Identify Milestones List Criteria Scorecard Identify
Deliverables Assign
© 2014 Citrix. Confidential.17
Cloud Solution – Delivery Model - Business
Business
Operations
Technology
ServiceCatalog
CloudAutomation
PriceBook
InfrastructureDesign
ServiceDescription
Operations Plan
Business Goals
Billing
User Docs
O/S Templates
Telemetry &Instrumentation
Supportprocess
InstallMonitors
HealthChecks
Define Assess Design Deploy Monitor
NOCIntegrationDeploy
Infrastructure
© 2014 Citrix. Confidential.18
Cloud Solution – Delivery Model - Technology
Business
Operations
Technology
ServiceCatalog
CloudAutomation
PriceBook
InfrastructureDesign
ServiceDescription
Operations Plan
Business Goals
Billing
User Docs
O/S Templates
Telemetry &Instrumentation
Supportprocess
Define Assess Design Deploy Monitor
DeployInfrastructure
© 2014 Citrix. Confidential.19
Cloud Solution – Delivery Model - Operations
Business
Operations
Technology
ServiceCatalog
CloudAutomation
PriceBook
InfrastructureDesign
ServiceDescription
Operations Plan
Business Goals
Billing
User Docs
O/S Templates
Telemetry &Instrumentation
Supportprocess
Define Assess Design Deploy Monitor
DeployInfrastructure
InstallMonitors
NOCIntegration
HealthChecks
Citrix Services
© 2014 Citrix. Confidential.21
Citrix Cloud Services – End-To-End
Cloud Training
CSA - Cloud Strategy
AssessmentCloudPlatform Implementation
CloudPortal Implementation
MigrationServices
CIA - Cloud Infrastructure Assessment Product
Support*
CAD – Cloud Architecture
Design
CHC - Cloud Health Check
CLR- Cloud Launch
Readiness
* Technical Relationship Management (TRM) post rollout available through Citrix Technical Support
Define Assess Design Deploy Monitor
© 2014 Citrix. Confidential.22
Session SummaryKey Takeaways
Consistent methodology delivers successful clouds.
Staking the Cloud services is key.
Layers enable focus and prioritization.
Work with subject matter experts / partners when facing unexpected situations.
Further Resources– Contact: [email protected]– Talk to Citrix cloud customers– Citrix blogs
© 2014 Citrix. Confidential.23
Questions? In the room / Online
© 2014 Citrix. Confidential.24
Before you leave…
Recommended related breakout sessions• SYN122: Moving Australian National Research into the Cloud (Univ. of Melbourne)• SYN235: Supporting Graphical Software in a Cloud Environment (Univ. of Sao Paolo)
Conference surveys are available online at www.citrixsynergy.com starting Thursday, May 8 at 9:00 a.m. • Provide your feedback by 6:00 p.m. that day to be entered to win one of many prizes
Download presentations starting Monday, May 19 from the My Event Planning tool
© 2014 Citrix. Confidential.25
Please Attend Additional Cloud Platform SessionsDate Time Session Title Speaker(s) Location
5/7 4:30pm SYN232 Building a Standardized Cloud Architecture and Self-Service Portal with Ease (NetApp) NetApp: David La Motta 304C
5/8
9:30am SYN227 Architecting Your Private Cloud Infrastructure for Speed & Agility with CloudPlatform Solutions (SSI)
Tom Davies, Marc Trouard-RiolleSSI: Rich Wein, Sean Dennin Ballroom A
10:30am SYN111 From the Field: Autodesk’s Journey Towards Private Cloud Computing with Citrix CloudPlatform (Autodesk)
Shannon WilliamsAutodesk: Jason Smathers Ballroom D
11:30am SYN229 What’s New in Citrix CloudPortal Business Manager Jie Feng, Kailas Jawadekar 304C
2:30pm SYN226 Leveraging public cloud infrastructure to flex and grow XenApp and XenDesktop deployments
Orestes Melgarejo, Joe Vaccaro, Kedar Poduri Ballroom B
2:30pm SYN122 Moving Australian National Research into the Cloud (Univ. of Melbourne) UoM: Nick Golovachenko 304C
3:30pm SYN263 What's New in Citrix XenServer: Graphics Performance, Scalability and More! David Cottingham, Ken Lee 304A
4:30pm SYN235 Supporting Graphical Software in a Cloud Environment (Univ. of Sao Paolo) USP: Cyrano Rizzo 304A
Work better. Live better.